# Page 3 | eDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is eDesk the right Customer Service solution for you? Explore 71 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137210/xSellco-Helpdesk/reviews --- eDesk 4.4 (71) [View alternatives](https://www.capterra.com/p/137210/xSellco-Helpdesk/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of eDesk ## Showing most helpful reviews Showing 51-71 of 71 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MP Michaela P. Marketplace Manager Used the software for: 2+ years ### "Excellent, easy to use and function." December 4, 2017 5.0 Pros Fusion - I love how easy it is to complete emails, how it groups all the history together and fills out all of the customer's information. Repricer - this is great, simple to use and I love how I can make many decisions from the data Xsellco gives. Bulk import/export - Such an easy section to use and saves so much time for bulk repricers! Cons I wish their was an "update" button when a repricer/static is set, rather than simply "refreshing" the page. This can sometimes glitch out and now save your static which is irratating. Review Source AR Andy R. Director Retail Used the software for: Less than 6 months ### "Excellent for Ecommerce Retailers" February 7, 2018 5.0 Integration with Ecommerce Software Populated canned responses to save time and increase personalisation experience Integration with live chat on website Single view of all customer support channels Pros If you're a Shopify or Magento merchant, this customer service software is a must. We used to have various plugins or systems that would pull in customer order data, or have to manually copy and paste the customer's email address into Shopify to search for their order details. Not with Xsellco! You get a unified view of a customer straight in your helpdesk inbox - and can see their order information, delivery information and product information at a glance. You can even have handy canned responses based on delivery data or product data. It's a huge time saver and very helpful for us - and at a fraction of the cost of a lot of other helpdesk systems. Cons Some of the interface needs work, but when you get used to that there are 0 issues in using the system. Review Source Response from xSellco February 13, 2018 Hi Andy, Thank you kindly for your review. It's great to hear you're finding our software useful for your business. Your feedback is very valuable to us, so we appreciate you taking your time to provide us with it. Feel free to reach out if you ever have any questions. Kind regards, Holly JM Jon M. Head of Online Retail Used the software for: 1-2 years ### "Great if you need to manage a busy customer service inbox" December 13, 2017 4.0 Time saver, stream lining customer contact for all channels Pros Easy to use, reliable, connects with all the services we need, Magento, eBay, Amazon + social channels for customer direct messages. New staff are easy to train up. Cons Don't see much in the way of new features or developments but there's not much else missing. As you can't send third party links in eBay or Amazon messages it would be great to have this flagged before sending to stop warning messages from them. It's good to have chat as well but a way to show different button text depending on if agents are available or not would be good, other providers do this. Review Source HH Hitesh H. Sales Retail Used the software for: 1-2 years ### "Easy to Use" January 19, 2022 5.0 \[SENSITIVE CONTENT\] was a great help, see got my issue dealt with ease! Pros Works with so many channels, easy to use and intergrate Cons Expensive is being the only issue, would help if it was discounted or maybe a tier as we dotn use most of the features Review Source Response from xSellco January 20, 2022 Thanks Hitesh, We love this kind of feedback JF Javier F. CTO Textiles Used the software for: 1-2 years ### "\[SENSITIVE CONTENT\] Support" January 13, 2022 5.0 \[SENSITIVE CONTENT\] helped me a lot to configure Pros Ease of use of the platform. The UI is nice Cons Some tricky configuration. This review ask me a lot of fields and i got only a chat support. You should ask me only for that action, and send in other time this survey. Review Source JA Jerome A. Head of eCommerce, Americas Consumer Electronics Used the software for: 6-12 months ### "Great Customer Service Support from \[SENSITIVE CONTENT\]!" December 9, 2021 4.0 So far, the team finds it great to use. I just had a great interaction with Aine on their Customer Support team, She was very responsive and quickly helped me solve the issue with our account. Pros Easy to use, intuitive, great insights. We use it daily for our customer service needs across marketplaces Cons As much of the Amazon features that can be included, including Voice of Customer messages. Maybe it's in here, I'm not sure. Review Source VR Verified Reviewer Designer Used the software for: 1-2 years ### "Does what I need it to do, and affordably." November 16, 2017 4.0 Pros The helpdesk that imports all of my customer service messages is amazing, streamlined, and easy. I love having the ability to create user logins for each of my customer service reps. Cons Sometimes there are glitches with the repricing software, but it's few & far between. More often than not, it does a fantastic job. Review Source AB Alan B. Customer Service Manager Business Supplies and Equipment Used the software for: Less than 6 months ### "??" March 23, 2022 3.0 In general, everything goes well and it's perfect. Pros The fact that you can take martketplaces into account. Whether it is simply to add or remove a collaborator. Your technical support and the assistance provided by Aine which is perfect Cons The ia system is not clear in its functioning, learning method etc. Reason for choosing eDesk The support of martketplaces and the more attractive price. Review Source Response from xSellco March 25, 2022 Hi Alan, Thanks for this great feedback. Is there anything we could have done or can do to turn this three-star into a four-star? Gerson M. IT Consultant Used the software for: Less than 6 months ### "Does what I need it to do, and the price is acceptable " December 29, 2017 5.0 Multi platform, various providers. Easy to use. Pros I like the Fusion messaging that part of the software. It makes all of us more efficient and compiles everything in a way that is easy to manage. Not many competing help desk services do a good job of combining eBay and Amazon support into one inbox to create trackable tickets that can be handled by a team. Cons From time to time there are glitches with the repricing software, but it's few & far between. It might be an OS problem, maybe. Review Source Response from xSellco February 12, 2018 Hi Gerson. Thanks for your review, we really appreciate the feedback. We're delighted to hear that you're happy with our software! If you have any questions in future, please feel free to reach out to our support team at support@xsellco.com. Kind regards, Holly ZW Zachary W. President Retail Used the software for: 1-2 years ### "XSellco helps us manage all of our customer communications. " February 8, 2018 4.0 We are able to manage customer communication in a centralized fashion, allowing any staff members to view and track customer interactions. Pros I like that it provides a central way to manage customer communications, rather than having to deal with logging into multiple systems. Cons I dislike how this system works with e-bay. It's not good at bringing the correct things to our attention, without also bringing unnecessary things to our attention. Review Source ES Emily S. Administrator Consumer Goods Used the software for: 6-12 months ### "xSellco has been an incredible communication tool for our business " December 18, 2017 5.0 Allowing our team to take weekends and holidays off Pros It enables our VAs to efficiently communicate with our customers. Our team is able to take time off knowing that we are still in compliance with Amazon response time to our customers. This feature alone has been a huge help for our team. We all need a break! Cons Software is great, no cons on our end. If there is 1 con it would be the price, so many expenses with our Amazon business and we often feel that vendors can charge us a lot, not truly understanding the costs of running this business. Review Source SQ Sam Q. Company Director Used the software for: 1-2 years ### "Life changing" December 18, 2017 5.0 Pros The whole piece of software is intuitive and simplistic to use, we use it daily and could not do with it out now. Cons There are real massive problem we find at all, they also do listen and implement some ideas features that are sent to them aswell to improve the software. Review Source JT Jack T. Director Used the software for: 1-2 years ### "Okay " December 6, 2017 4.0 Okay Pros Easy to use and support many platforms like Ebay, amazon..... and also Channeladvisor that it the most important for me Cons Not really support Walmart as a whole like ebay and Amazon, only forward email but can not open the order via Channeladvisor. Review Source HZ Henry Z. CFO Accounting Used the software for: 1-2 years ### "Perfect help desk tool for moving to multi channel selling" August 4, 2016 4.5 Pros I love how the software feels like it is designed for me as an online seller and I don't need to adjust loads of settings to make it fit my business model lie some C-suite orientated help desk tools I've tried. XSellco Fusion comes with a free trial. They had a great Onboarding team who helped us get set up immediately. We have had hardly no issues but when we have their support team have been very easy to reach out to. I've never had such a please dealing with Support before. Cons There is very little I dislike about XSellco Fusion but if I had to pick one thing it would be small. Integration with CRM and Marketing tools. Review Source JC Jason C. President Used the software for: 6-12 months ### "I really like the software. We have been using it for several months. " February 6, 2018 5.0 Pros Keeps everything organized and in one spot for our company. It has been very helpful for staying connected to our customers. Cons I wish that the iPhone app was more functional. Review Source BB Brittani B. Marketing Manager Used the software for: 6-12 months ### "Very useful for communicating with our customers " July 13, 2017 5.0 Pros The use of email templates for communicating with our customers. It makes answering common questions quick and painless. Review Source Response from xSellco July 17, 2017 Hi Brittani, Thank you for such a great review! I am very glad that you are enjoying the software. Best regards Lorna AS Aric S. President Used the software for: Less than 6 months ### "Great tool." July 13, 2017 5.0 Pros I like the visibility into customer service activities. I like standardizing our messages. I like the automation. Cons Need better management and groupings of templates and better order integration. Better scheduling of follow up activities. Review Source Response from xSellco July 17, 2017 Hi Aric, Thank you for your review! As we continue to grow, feedback from our customers is so valuable in making informed product decisions, so thank you for taking the time to share your experience with us. Kind regards, Lorna IL Idan L. Marketing Manager Retail Used the software for: Less than 6 months ### "A very positive one- The support team is top class, and functioinality of the feature is seamless" September 6, 2017 5.0 More feedbacks! Pros Its simplicity- sometimes too many options can miss the point, its easy to activate, and the rules are also simple to implement. Cons I would like to see in a more accurate way feedbacks that had been received directly from Feedback, its quite hard to understand what source generated the review. Review Source RJ Ray J. Sales Support Manager Used the software for: ### "Cut my support time by half" January 5, 2015 5.0 We've been struggling to handle customer enquiries as our business grew. Most were standard enough, but even a simple "has it shipped yet" often meant looking for the order, checking delivery dates, writing the response etc. So it takes about 5 - 10 minutes per query. We like fusion because it presents the data we need to solve the problem lots of the time. So we choose from a standard template response with just one click. Review Source Response from xSellco May 12, 2022 Hi Ray, This is great feedback for eDesk. Thank you. I can't see from your review but I would love to know if you are a long time customer of ours. feel free to reach out to us and ask for eamon MS Mark S. Used the software for: ### "Best Amazon eBay messaging tool ever!" December 9, 2015 5.0 This is the best Amazon and eBay messaging tool ever! We absolutely love this. It has really helped with our customer service response times as well as helping to keep things from falling through the cracks. It brings all messages from both marketplaces into one easy to use and categorize workflow. Review Source Response from xSellco December 9, 2015 Hi Mark, We are glad that you got full use out of your free 14 day trial and saw the value in using XSellco Fusion for GM Accessories going forward. AQ Azim Q. Marketplace manager Retail Used the software for: Less than 6 months ### "Good team, helpful on the implementation process" July 13, 2017 4.0 Pros Ease of use. the implementation process was pretty quick and it was very easy to see the benefits of the platform within weeks of going live. Cons Not integrated with all MPL's - we're doing a gooed amount of business with MPL's you arent integrated with. Support isn't 24hrs, this is probably a big issue for N American customers. Review Source Response from xSellco July 17, 2017 Hi Azim , Thank you for your review! Your feedback is so valuable to us in making informed product decisions and improvements. I am glad that you are enjoying the software and your feedback will be taken on board by the team. Best regards Lorna Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.