Who Uses This Software?

Freelancers, Design Enthusiasts, NGOs, Large Enterprises, Market Research Companies, Bloggers, ...


Average Ratings

238 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

Vendor Details

  • Typeform
  • www.typeform.com
  • Founded 2012
  • Spain

About Typeform

You need data to power your business you also care about how your audience experiences your brand. Whoever your audience is, one thing's clear: sharing information through forms & surveys should be easy, fun, and flawless on any device. By the way, Typeform integrates with over 500 of your favorite apps. Send data to Mailchimp to build your list, Google Sheets for analysis, or Salesforce to personalize your customer experience. Typeform: forms & surveys for the people.


Typeform Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Approval Process Control
  • Archiving & Retention
  • Collaboration
  • Document Indexing
  • Drag & Drop
  • Full Text Search
  • Remote Document Access
  • Rules-Based Workflow
  • Text Editing
  • Version Control
  • Data Analysis Tools
  • Email Distribution
  • Feedback Collection
  • Live Results Tracking
  • Multiple Question Types
  • Online Polling
  • Phone Polling
  • Presentation Tools
  • Q & A
  • Skip Logic
  • SMS Polling
  • Supports Audio / Images / Video

Typeform Reviews Recently Reviewed!


Capterra loader

Elegant and effective forms for many different uses.

Mar 06, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Form or surveys built with Typeform have a unique look that is easy to navigate and compatible with any device. Responsive design makes your form work on both desktop and mobile. Additionally, there are several ways to deploy your form. Their copy/paste code makes it very easy to create popups or overlays on your website.

Typeform v2 just launched and it is a drastic change from v1, but with a little exposure, it quickly becomes apparent that they have made it faster than ever to create a form. v2 instantly displays changes that you make to your form and building it is as easy as typing in the browser. Along with its ease of use, Typeform offers more complex features that really allow you to expand your uses for the product. We use question branching and the calculator tool to make an inexpensive online quiz for a segment of our users. Typeform also supports embedding YouTube and Vimeo videos and uploading pictures.

Cons: There are two aspects of Typeform that I do not like. First, each "question" only allows you to upload one image and embed one video. I realize that this keeps it clean and elegant looking, but I would like the choice to use more if I want. Second, it would be nice if it supported basic HTML code for things like embedding a video from your own video service. Currently, I have to re-upload videos that we use to an unlisted YouTube account in order to use them in Typeform.

Overall: Typeform is very inexpensive for the features it offers and people are very impressed with the end result. We have been able to use it for much more than just a simple form or survey. They seem to be improving the product with v2 and it comes with no additional cost.

Capterra loader

Generates Leads On Its Own

Apr 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: We absolutely love Typeform for our business. We have created many lead generating surveys and tools to help our users. We have even converted our PDF applications into interactive typeforms so people can complete applications on their mobile device.

Typeform is easy to use, the possibilities are endless, and it is fun for users.

We like the ability to customize typeform for our business using our business color scheme and logo. We also like that we can customize our typeform link when sending to clients. It feels less like we are sending them to a third party software and more like they are still on our website.

Cons: The "Calculate" feature does not actually calculate in the sense of a real calculator. Rather, it calculates "points" if you are creating quizzes and surveys.

The new Typeform interface is kind of hard to get used to simply because we were SO used to the old interface. It's always hard when software companies change up their tool or give their tool a face lift....it takes some getting used to. New users will have no difficulty though. It's only a con for us because we were used to their original interface.

Beautiful surveys. Platform not reliable enough yet

Nov 23, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We've been using Typeform surveys to collect data continually from our customers all over the world, continually, 24x7. We transfer survey data to our systems via Typeform's API. In terms of design and usability, the surveys are way ahead of the competition. It's great value for money too. Where I'm hesitant to recommend Typeform is in terms of reliability. The platform itself still goes down occasionally. In the last 12 months we've had two big issues that have both lasted a couple of days. In most use cases (if you want to run non-time-critical surveys, where an error message popping up is no big deal), Typeform is an amazing data collection instrument. But if your own brand/image depends on it, I think it's going to take a bit longer before Typeform's own infrastructure and architecture is robust enough. Customer care is always helpful and friendly. Just be aware that they're not available 24x7, which is noticeable if you're not in their timezone (CET).

Pros: Survey looks and works great across all hardware/browsers. Ease of use. Value for money.

Cons: Service not reliable enough (if your brand depends on it). Customer support not 24x7.

Recommendations to other buyers: If you want a great looking survey, I thoroughly recommend Typeform.

Robust online form builder solution, room for further improvement

Jan 10, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Nice and very user interactive, engaging forms, perfect for mobile devices. Good and clean user interface for building and administrating forms. Seamless and stable integration of Stripe payments. Very flexible, you have all possibilities to use. I recommend to use it for collecting quick feedbacks with manageable data to collect. Very easy website and e-mail embed.

Cons: For me, typeform provides too much playful details and they stick on the "skip from one entry to the next" approach. That means you fill out one question and you have to click to skip to the next question. In my opinion, this is not always the best way to provide online forms to your folks. You have to click 10 times to fill out your name and your address, hmm.

Overall: Flexible and easy to use way to collect data to understand the needs and concern of our customers better.

Beautiful Surveys - Great For Lead Gen

May 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We use Typeform primarily for lead generation. It is a beautiful way to capture information from people. It makes inputting information interactive, not boring and time-consuming. Customization is easy, and there are multiple ways to share your Typeform once you build it (embed it, create your own Typeform page, etc) What I loved best is that you could test the "pro" version out before buying AND you didn't need to start over. You can start on the free version, then upgrade to the pro version for free to try it out, and not have to spend time re-creating your content. Typeform duplicates your content for you and allows you to see what you could do to your Typeforms if you used the pro version. Super helpful. Customer support is great via email, Very professional and kind :)

Cons: No cons. The learning curve is easy, there are tons of Typeforms you can view beforehand for inspiration. There's really nothing not to like.

Great for Market Research

Dec 16, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a college student involved in entrepreneurship endeavors with groups and have used Typeform to create surveys to collect research for some of our target groups. I find it very intuitive to use and love the choices when it comes to how I am able to ask the question (i.e. multiple choice, select many, short answer). I also really enjoy being able to see the metrics and analyze the responses we have received on the surveys. Being able to download the results data as an Excel spreadsheet is one of my favorite features! The reports feature is also really nice as I can use that to visually present information/results of the survey. Being able to share the surveys I create is also very easy!

Cons: As a student and not a constant user, I wish there were different packages available to fit my needs. I cannot justify upgrading for more features such as being able to add other people to your workspace, when I am able to get the survey done myself and report back the findings. I would be nice if instead of maybe adding people to the workspace that would be able to make edits and create surveys, that they could just view the results. It would save me some time and help my teams collaborate better. Overall, I really enjoy the basic plan, but would consider upgrading if there was a package that fit my needs better!

Capterra loader

One of My Favourites

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Typeform is the only survey tool that I can say I enjoy using. The surveys look fantastic, the flexibility of customization is amazing (definitely above other platforms in the space), and it's surprisingly easy to set up integrations or use some of the more complex features without needing too much hand-holding. I have reached out to support numerous times for everything from feature requests (I've sent many of those over the years) to trying to figure out how to do something crazy with a Typeform and the support team is always all over it. Great support team for sure!

Cons: Typeform has less functionality than some platforms like SurveyGizmo, but for 99.9% of people out there, that won't be an issue. One nit that has bugged me forever is that even if you subscribe to Typeform, by default every form you create will include the Typeform branding and you have to manually turn this off every single time. If you pay for the service, the white-labeling should be turned on by default.

Overall: Great tool, great support, great integrations, very good pricing. Highly recommended.

The Design + Capabilities of Typeform Blows Other Form Builders Away

Feb 17, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love that Typeform both looks great without compromising utility or usefulness. It helps keep people who fill out the form engaged because of smooth transitions between questions. Most form builders get the job done but look generic or outdated - Typeform is anything but that.

I sent a questionnaire to some clients last year, but I sent half of the clients the questionnaire built with Typeform and I sent the other half other clients the exact same questions using another form builder. I got almost an 85% response rate using the Typeform version, while the other form builder barely got a 60% response rate. Exact same questions sent, but I saw evidence that the better looking form (from Typeform) played a role in a higher response rate.

Cons: Typeform updated the form builder several months ago and I've run into some issues where older Typeforms (i.e. forms made before the update) didn't properly migrate or some questions were removed from the form. Even though support helped resolve it, it was frustrating that I had to go back and test/troubleshoot forms that had previously been working for years.

Overall: I couldn't imagine using any other form builder. Because Typeform has an up-to-date look and feel and has great features like logic jumps, the ability to add GIFs into forms, and several embedding options, I have been a fan from the beginning. Their style is a perfect fit for my business because it's clean, modern, but powerful.

Capterra loader

Customize to your Brand Standards Seamlessly

Mar 14, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I've used Typeform primarily for surveys, polls, and just gathering data as a whole. I want to start off by stating that this is a fun tool to use. The UI on the site is visually appealing, it's inviting, and it's very user friendly. They've got such a large array of different templates and tools available for generating content that is specific to your brand, and without making you spend too much time while at it.

I'm usually performing surveys through Typeform and the pre-filled templates have been so essential in cutting down time on my end to compile a list and type them out manually, one by one. Additionally, each survey has a stats section in which I can view all responses. This is a fantastic tool, and having it all in one place is super convenient.

Cons: There isn't much in particular that I dislike. I think 'My workspace' was a bit difficult to use when I first started. There wasn't on-boarding when I first started to use it, which would have been nice. Help docs are great, but sometimes its just nice to have a bit of a walkthrough on some new features or for new users at first glance.

Overall: Such a great tool, and like I mentioned before, it's fun to use!

Easy and Effective!

May 14, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: In general, I really enjoy using Typeform and it has made life much easier in many ways. So I give it a big thumbs up!

Pros: The best thing I love about Typeform is that it's so effective because it looks so good and the work is done in minimum time. Another thing I like about it is its interface, it's so easy to see and add the logic jumps, the hidden fields, etc. It makes life much easier because of that. Another thing I like it that it has so many features that we can use to make our forms work in the most efficient way. I aslo love the way the summary of responses is given - makes it easy to analyse.

Cons: I did not find many cons while working with Typeform. But here are a few things I noticed: 1. It gets a little slow at times and might take a while to respond. 2. Sometimes even when no changes are made, it shows that someone else has made changes and the last few changes that are made by you get undone.

Typeform Review

Jan 25, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and beautiful. They have great templates to get you started whether it is to create a registration form or to simply conduct a survey. I use it as a contact form on my site and all emails are saved and organized on their server and database to access, download, and share. You can even pull up statistics and analytics on how your specific form is doing!

Cons: The PRO+ version is quite expensive and their WordPress plugin is outdated. I think it would be great if they can update the plugin with features such as 'masking' their URL so it doesn't say "typeform.companyname.com/...". I would like it if there was a way to just use the user's company URL address rather than having each contact form show up as a typeform URL.

Overall: It's been great. Very user friendly, free service is sufficient for most use practices and customer support is great. Highly recommend it if you need beautiful forms on your site.

I love it for the sleek and modern interface. My surveys look stunning and relevant to my audience!

Apr 11, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I've been working as a market researcher for quite some time. It's proficient enough for mundane tasks, and overall I am impressed with the multitude of options it comes preconfigured with (you can use it for as little as a poll, or as trivial and amusing as a trivia quiz with immediate scoring, or as complex as a market research survey with logic answers). I love that Typeform has a live preview that allows you to see instantly what your typeform will look like. In my previous jobs I used to find it tricky to create modern, attractive designs on the softwares I was using at the time; Typeform proved to me that it's sleek, intuitive, and really modern; you can embed videos into the survey, you can embed it on your webpage, or share it directly via social media, and you have immediate access to the live responses. The reporting is basic, but hey, you can integrate it with your favourite apps via Zapier or Google Sheets if your wanted to do some proper analysis.

Cons: The URL of the generated survey captures the name as registered on the account. When I use it for various purposes, I don't like having that name show up, so I manually have to go into the account to change it every time if I create a typeform that would benefit from a URL that has resonance to my audience. The good thing is that changing the registeres name in this fashion does not affect existent active links; so you can change it over and over again. Having said that, in light of all the positives, it's not that big of a deal, but I'd appreciate the flexibility in editing my URL.

Capterra loader

Easiest form system to use for many use cases

Feb 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use. You have many options to customise your questions - from radio buttons to multiple choice options to "on a scale of 1 to 10" type questions where you can use numbers or icons (with the option to customise the icons in the scale - I've used hearts for my forms).

Very easy for people to submit answers as well. There's nothing worse than sending a form to someone and they battle to fill it in, because it means that they'll give up and you'll never get your desired responses.

I love that you can embed a form as well. Perfect for embedding into website pages - which is what I do with my forms.

I've used Typeforms on my clients' websites as well, and when we do changes to their sites, they always ask me not to remove "that form system you put on our site" - ie Typeform.

Cons: Not sure if this is a "user error", but sometimes respondents think that they've submitted answers, but they haven't because they haven't clicked on the last button to submit the answers to the form owner.

This has happened to me a few times, and occasionally to one or 2 of my clients.

I think maybe what could be added is text to say that if the last button isn't clicked, that the responses won't be submitted.

Typeform gives you the ability to understand your customers needs, quickly.

Dec 12, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Want to setup a form that allows users to submit a feature request? Typeforms got you covered. Want to setup a cancelation survey? Typeforms got you! Need to understand why someone deleted their freakin' account? Typeform.

That's pretty much the best part of this service. The quick and easy forms and the great results reporting. I can quickly jump into Typeform and understand why someone possibly left, gave feedback, or just left a survey!

Cons: The interface does leave something to be desired, it is setup kind of strange in my opinion and the UI needs a make over. But aside from that I love it!

Overall: Enjoyable, pleasant and insightful!

Capterra loader

Amazingly intuitive forms that look GREAT

Jan 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the look of these forms that are created, it's easy to brand, easy to create and very

Cons: PRICE, it's too effing expensive. I would be happy to pay for the PRO pricing, but you don't get the feature of sending a completed form visitor to a thank you page unless you pay PRO++ pricing which is too expensive. I see no benefit for doing the pro pricing, so I'm back on the free (which is fantastic btw)

Overall: Fast beautiful forms

Typeform has made our online forms so easy to manage.

Sep 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We like the way it integrates so easily with our website and gives us the option to embed it in numerous ways. All the data can be distributed easily by forwarding onto multiple email addresses but also by linking it to other 3rd party apps such as Slack etc.

Cons: It was a quite a steep learning curve in order to set the forms up etc but is has since become easier when they updated it this year.

Overall: It's so much better than using usual html forms and has made the process simple and seamless.

A welcome fresh approach to online form usability

Dec 22, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The most beautifully designed online cross platform forms which will increase engagement and response rates because quite simply, they don't suck to use!

Web forms are frustrating to use, especially on mobile devices, Typeforms are not.

There are excellent features to survey people in a more innovative and direct questioning way rather than monotonous and monolithic forms. People respond better to Typeforms based on our survey results.

Payment integrations and conditional fields make this great for selling complex products, such as in our case medical consultations which benefit from some data gathering before the event.

Cons: Very expensive for a SAAS product. Bearing in mind that you usually integrate it with some other SAAS product as either a data store or action / charge mechanism it adds up fast.

Really limited free tier in both scale (responses) and feature set.

The reporting features could be better for the price and are a bit too dependent on exporting as a spreadsheet.

Overall: Excellent user interface for online and mobile friendly forms which is proven to increase survey and sales engagement due to being a good user experience.

Web forms reinvented.

Capterra loader

Modern, Smart Form Builder!

May 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Typeform has developed a tool with not only a modern, engaging design, but also extremely powerful. You can create a map of logic jumps depending on answers submitted by the registrant.

Cons: Typeform can be a bit complex to use and it's hard to tell if something has saved automatically or not.

Overall: Typeform allows us to learn more about new customers about to start the onboarding process while also saving us time by collecting the info we need from them using their logic jumps.

Capterra loader

Easy and intuitive, embeddable surveys!

Nov 05, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: It's so easy to use and looks amazing. I know there are other survey platforms out there, but Typeform has so many features, just on the free version, and makes it easy to embed on a website!

Cons: Some of the features like logic use the paid tier, which is totally understandable.

Overall: I use Shopify and I am not a developer, and the basic contact form on most Shopify themes leaves much to be desired, and I used to receive an influx of spam emails from bro-dudes saying my website sucked and they could fix it. Shopify's form did not make the body of the email required, so the spam got to reach stupid levels and I turned to Typeform to create a contact form that worked for me and my needs. Embedded it onto my website, and boom! Spam emails no more. Seriously.

Capterra loader

Knowing my future Customers' has never been so conversational

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Typeform's take on UI and UX is outstanding. It's so refreshing just like whenever I create Survey forms using Typeform, it's like you're already talking with your Prospects, Leads or Customers (If you really know what you're up to and what you're doing). This feature alone is a huge PLUS for every Marketers or Sellers since the dawn of Marketing and Selling Automation, the conversational feeling of knowing what, when, why, where, who and how you Customers, Leads and Prospects feel or experience had been gone for ages. Thankfully, Typeform had already broke that rule.

Cons: Because of Typeform's great features, I particularly love learning the full features of any Software and maybe the learning curve I experienced using this Software is somewhat difficult because of its addicting UX. But that just me and I haven't experienced any difficult experience.

Overall: I had an amazing experience using this!

Beats Our Paid Church Option

Jan 03, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Typeform is simple and does exactly what I need it to do. Customizable templates, reports, optional notifications, easily shared. On the user experience side, it beats the daylights out of the complex system the church I work for utilizes and pays out of its ears for! I have said in no uncertain terms to our staff that we will continue to use Typeform over the church's software because its simplicity increases its utility to the general population.

Cons: The lack of mobile access is Typeform's one major weakness in my estimation. I have to be sitting at my computer to view submissions if I do not turn on notifications that push to my email (something I do not leverage as my inbox is cluttered enough as it is).

Overall: As I said: Its value far exceeds its $0 price point (I do not use the paid model as the data I collect fits comfortably into the 100/month category). I do not see myself switching from Typeform anytime in the near future.

The best forms tool in the market!

Jun 20, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Using the tool (whether as a end user filling a survey or creating one) is a joy that is unparalleled. The tool moves so fluidly and languidly from one question to another that it is an utter delight to fill forms. The tool also allows embedding images and videos which I use all the time. The company is very responsive and always open to listening to ideas about new features. They have also provided great support in answering my queries.

Cons: The tool exports to excel, it takes a lot of formatting to make the export legible. Also the summary results visualizations in TypeForm is quite basic. I have seen other tools like SparkCharts tackle this better.

Overall: User experience, Survey Organization, Payment collection

Client feedback

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I use Typeform for many different business applications, but find the best feature the ability to fully customize the look and feel of the survey. We use it a lot for marketing with very large clients and when you fully customize the survey, it makes it feel very professional like it's coming direct from the brand marketing team.

Cons: There are not many fonts to choose from within the software. I would also like to see a more friendly pricing structure that allows you to pay per survey rather than per month. This is how our company uses it most often.

Overall: We use Typeform to survey our clients to get their critical feedback on how things are working and what we can do better. We've found that the simple, clean look makes using this survey much easier than others on the market.

Capterra loader

Love Typeform

Sep 25, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
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Pros: It's beautiful and simple. Can't get any better

Cons: I believe multiple uploads is a must have and that's missing.

Overall: I use Typeform every day and my business can't live without it. Tried many other solutions but kept coming back to it.

Capterra loader

By far the best interactive lead-quiz software out there!

Jun 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like everything. I like the integrations. I like the ease of designing templates. I like how changes can be viewed and made ad-hoc. I LOVE the logic jumps and how everything is laid out to make the process of creating a lead quiz or survey very straight-forward. I'm amped about Typeform!

Cons: I don't like that I have to get the most expensive version to remove the typeform branding. That stinks.

Overall: It helps me to sort and manage customer data better and it helps customers to be more forthcoming with their questions and information.

Excellent for customer surveys - shame the editor isn't as good in the newer version

Apr 09, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I love how you can create surveys for customers with a simple interface, and manage the user flow too based on their answers. It is also great to be able to apply custom branding, without having to fork out for an Enterprise level plan, which is refreshing.

Cons: The new editor is terrible - the older version was much easier to work with. For example, pressing enter on the keyboard will add a new section, instead of a line break, which can be annoying.

Overall: We wanted to reach out to customers in variety of ways, and Typeform allows us to do just that.

Beautiful interface and packed with powerful features

Jan 17, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We have been using Typeform for more than 2 years now. The interface of Typeform survey makes it the best choice for any marketing professional including me to generate leads or run a survey. You can also replace your traditional Contact Form with Typeform to let users enjoy while interacting with your lead form. The logic jump is another good feature to develop dynamic surveys which also allows filtering users in the first instant.

Cons: Price is little heavy for small companies like us. We also noticed quite good amount of bounce rate as few users are still not acquited with kind of interface for submitting surveys which brings that fear of element of losing few potential users.

Capterra loader

Beautiful forms, somewhat pricey

Jan 09, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: They redesigned the form experience. I discovered typeform because I used one on some other website. I thought it was really well designed! It caused me to give it a try. Typeform makes the experience much better than the typical basic form that you're used to. It gives your business a professional look. They're easy to build, and easy to place on your website.

Cons: Typeform may have made changes since I last used it, but at the time it was pretty pricey... I understand that Typeform forms look a lot better than a standard form, but their competition is another company's free product. I can find a free form product with unlimited allowed submissions, but it may not look quite as nice. I would love to use Typeform for all my forms for my small website, but then I realized that I was limited with my submissions and I just couldn't quite justify the price for the next package up. It's not that I don't wan't to pay for a service, but the price just seemed too much. However, they may have changed their prices since.

Capterra loader

Typeform changed the paradigm for online forms with their engaging form design.

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Unique design is a key differentiator for Typeform. Its webforms and their design have become staples in many sites across the web. They provide a highly engaging dynamic that still leaves for a lot of customization and design choices. Furthermore, they're easy to set up and reporting is robust.

Cons: There isn't much to snipe about in regards to Typeform.

Overall: Overall, Typeform is the product of modern design and development. They immediately stand out from the crowd, especially when compared with more staid competitors like JotForm or even Wufoo. Their forms are engaging and for more custom requirements, provide a modern API that makes it easy to integrate into any development environment. I can't recommend them enough.

Disappointed; significant number of results lost

Oct 27, 2014
1/5
Overall

Comments: Typeform don't make it obvious, but they do NOT store partial or incomplete results. In my survey over 120 people started the survey, only 55 completed it. Partial responses would still have been hugely valuable to me, but they're not available with Typeform. They ARE available with SurveyMonkey. I wrote to TypeForm with feedback. Their response "About the issue with not-saved responses, it's the kind of confusion we try to avoid, asking users to test carefully their typeforms before using them..... we are not looking to implement this feature in the near future" So a warning to people: If any response (partial or full) is valuable to you in a survey, please be aware that TypeForm doesn't store the results until the final page where the person clicks "Submit".

Pros: Beautiful looking surveys, easy to setup, fantastic analysis tools.

Cons: Doesn't save partial responses. Some concern, as 3 seperate people reported not being able to submit at the end.

Vendor Response

by Typeform on October 27, 2014

Hi there,

Thank you for your feedback.

There is an issue around the legality (and morality) about storing answers a respondent gives before submitting. In paginated surveys such as those built with SM, the respondent needs to click on a "Next" button to go to the next page of questions. And in case the survey only has one page and the respondent does not click "Done", SM does not save the answers either.

To improve your completion rate, apart from applying a design or making colors and images fit your brand's, make sure to use picture choice and multiple choice whenever possible. Also use Long Text fields only when absolutely necessary and try to keep your survey as short as possible. The average completion rate our users are getting is 55% (which is considered high in the online survey industry) and we've seen some typeforms which follow these guidelines get completion rates as high as 80%.

It's unfortunate you only realized we don't save non-submitted answers after publishing your survey, and I'm truly sorry about that.

If there's anything I can help you with, don't hesitate getting back to me.

Pedro

Create Professional-Looking Surveys

Feb 25, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: This software is very feature-rich, and the amount of time you spend figuring out how all of those features work is in proportion to what you get out of it. There are so many things you can do - link videos from YouTube or Vimeo, add a background image with variable opacity, use hidden fields to personalize surveys, generate reports, etc. I am still trying to figure out how to integrate with Zapier, Excel, and others. The customer service is light-speed, with great follow-up. Even the icons on their website look nice.

Cons: There was a little bit of a learning curve, and at one point, there were 3 of us crowded around a computer for 45 minutes trying to get one thing done. It is true that users don't need any programming experience, but the hidden fields feature was a bit confusing.

Once you figure it out, however, you can use it to customize your surveys without having to enter each recipient's name manually. I would like to see videos be able to be embedded without going through YouTube, and they said they are working on it.

Overall: I am glad I put in the time to figure out some of the features, there is so much you can do.

Great for data comparisons

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Typeform allows you to collect information in a survey format and displays all collected data in a spreadsheet-style page for comparing and analyzing data.

Cons: There is no way to view a single user's data entry as a one page form or document, it always goes into a spreadsheet.

Really happy with overall UX

Feb 08, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money

Pros: Like the ways information is displayed to our end users. Really like the new direct integration with Google Sheets.

Cons: I really, really wish I could embed an entire form view on a webpage. It's a major downside to this product for my team, and our use cases. I've had to deploy other form builders on our website, and would much prefer a Typeform. (Yes, I realize I can embed Typeforms, but want users to see ALL questions on the form at once, not dripped out one at a time.)

Customizable and easy platforms

Mar 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is Elegant, has a clean design and interface, especially on the taking aspect with good customization options.

Cons: Qualitative analysis is not present. Would love to see word clouds or some other equal treatment in and the logic can take a bit to master the first time.

Super fluid and engaging in capturing responses from your audience

Nov 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Typeform is super fluid. You hit return and you add a new question, you have live, instantaneous preview side by side to the creation of the survey - it's genius. It's this fluidity of the process of creating a survey or quiz that Typeform's strength lies; this and the fact that you can embed the survey on a web page or in an email, and integrated with 3rd party apps for a multitude of enhancements such as capturing leads from surveys, or sending typeform responses straight to Trello to be followed-up.

Cons: Rather a suggestion when it comes to inserting images: I can't relocate the images to move them about the screen into the desired position. Ideally I'd like the image to form the background of the question and answers, and not just as a picture underneath the text.

Beautiful alternative to the norm

Jul 17, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the easy to use templates, the advanced survey logic, and the easy of use (especially the mobile-friendly!) Love Sharing Typeforms instead of Google forms. Zapier integration makes it even easier to use them across many different areas.

Cons: The reporting feature is a bit lacking. There are also a few question types that are missing, and it is frustrating that 8 options are required for a drop-down selection.

Great Program - Cost to Use Could Be Less.

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The seamless design and look of the forms are amazing. Beautifully designed. Also the Image selection option it provides is a unique feature that is nice to have. You get 10 free entries which is also great if you are on a budget and need a simple form.

Cons: When upgrading to a paid software, the cost is a little steep compared to competitors. While there are many unique features Typeform provides, I don't think it justifies the cost.

LOVE LOVE LOVE the interface

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The interface is sleek and nice. Absolutely love it. I'm usually embarrassed by the design of "out-of-the-box" form solutions, but Typeforms always look GREAT.

Cons: Functionality is a bit lacking. Other form solutions tend to have more smart logic built in, but between their Zapier integration and baked in functionality, it still does 99% of jobs.

Overall: Out-of-the-box, sharable forms. No need to bug designers or developers to "make it pretty."

Capterra loader

Typeform's Free Service is Absolutely Incredible

Mar 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Amazing design. I have to use a better designed form.

- Great integrations. Typeform can be integrated with Zapier, which basically means that Typeform can be integrated with every other hip technology out there. Want a slack message when a new form is filled out? Done! Want your Trello boards to update with form information? Alright!

Cons: Though the free version does a lot, the paid version does add a bit more. The paid version is great, but can be hard to justify unless you are getting a ton of responses. As someone who uses forms to do customer intake, my business is not at the point where I can validate a /month form. I opted for Ninja Forms for my customer side instead, but still prefer Typeform for all business side form information.

Great free tool for doing surveys

Sep 07, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Typeform has a great free version to make surveys. It is intuitive and you can quickly setup surveys and also change the order afterwards. Great UX.

Cons: Not much negative to say. Some of the paid features would be good to have in the free version, but I think the free version works so well, and I seldomly need the paid features.

Overall: Use Typeform for the first surveys you make. This tool is even compatible with some of the firewalls and standards from the financial industry which Google's equivalent for instance is not.

Great user experience for your customers and high-level support for you as a Typeform client

Oct 11, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Typeform provides the best customer support ever. I'm impressed with their service.

Pros: Allows creating custom forms in an hour without involving web developers. Various types of questions. Logic map for questions. Self-notifications. Custom respond notification. Good analytics dashboard

Cons: Restricted design settings It's impossible to inject other conversion code, Typeform allows only Google Analytics to track visitors

This is what all forms should feel like.

Jul 02, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Conversational forms is how they position themselves - and they nail it. The free use is ample for most - but if you want conditional forms, the paid subscription is well worth it. They integrate with many useful tools, though it is very powerful on its own. The preview tools are top notch, and creation is intuitive enough even my mother can do it easily! It's worth filling out a sample Typeform to really understand the difference that your users will experience. There are many wonderful uses, and they have great templates to get you started. They'll host the form on a page for you, or you can easily use an embed code to have it show on your own pages. If you are conducting a survey, collecting feedback - or even just generally needing to place a form on the internet - take a moment and consider Typeform. (You can explore everything you need for free, without being hassled to pay)

Cons: I've said it about other products - but I mean it the most with this one! There are no cons. Really - go check it out.

Capterra loader

Easily make a survey which is not tiring to the participants

Dec 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: While it's easy to use, the result is just so beautiful! Everyone who has to make a survey has a hard time to engage the survey participants long enough to fill a long survey. Typeform's form design is just powerful enough to solve those worries.

Cons: Sometimes there are some UX glitches. Like having a not so intuitive back action or autofills.

Overall: It solves the main worry of every survey making process. It is so beautiful, even the participants don't get tired filling it!

A great way to get information in a fun and quirky way

Feb 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Without doubt the best form builder out there. Build what you want, how you want and design the form to look just how you want and sync with your product/site with no issues. Seamless integration with data services.

Cons: Need to keep updating the templates and add more more regularly

Overall: I needed a way to interest people in an offer I had but also wanted to know what they thought. With Typeform I built a questionnaire that not only got me the answers I wanted but drove customers to my business in a very productive and easy way. I have since old all my partner venues about Typeform and presented to areas about its benefits.

Capterra loader

I could get my users fill more fields on the form

Sep 23, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: I am a very potential free user of this platform. I have been using it since its early days. So the reasons I have been using it are:

1 - It brings the conversational flow on the forms.

2 - Best for Surveys.

3- It looks beautiful and elegent.

Cons: Not a cons but they might have this feature of saving partial data.

Overall: I am really looking forward to their philosophy for changing the way people look at the forms.

TypeForm Review

Dec 10, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The free version offers lots of features and you don't have to pay too much to get the premium setup. It's easy and straightforward to use.

Cons: I can't think of a lot to complain about this software, maybe if you were creating 1000s of forms it wouldn't be well suited but I really enjoyed using the software.

Overall: I have used TypeForm to create business applications as well as reference request forms. I enjoyed using the software and it was very easy and simple to use. The forms you create with Typeform look very professional and are easy for the end user to navigate as well. Your responses can be saved into a database which can be easily manipulated with excel or other software depending on what you are trying to do with the forms.

Recommendations to other buyers: I would recommend using this over the other free options out there, It really is more powerful than a lot of the options.

Capterra loader

TypeForm Review

Sep 14, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very nice user interface. I have never filled forms that are as organized and beautiful as typeform forms.

Navigation through the form is very easy and can be done in multiple ways.

I love the fact that there is an API where all responses can be accessed and thus analyzed independently.

Cons: Expensive. For one time users, you must upgrade the account to access more features even if you are going to use the services for a short period of time.

Overall: If I am doing research frequently and at the end I want to analyze data using Data Science tools such as pandas, this is the most appropriate service I will use.

Best survey tool for easy composing

Mar 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Don't need some programming skills, just open and make some cool survey. Dataset is easy to download in csv, and you can integrate with your spreadsheet for automatic data import.

Cons: New version could be more faster. Sometimes I have a problem with putting the right question order when using question groups. I'm using typeform for a long now, and I belive that this will be unbuged soon.

Absolutely BEAUTIFUL forms - but not the best solution for everyone

Feb 15, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The forms are beautifully designed and the smooth transitions and scrolling really make the forms stand out. The UX/UI really is second to none in the form builder world.

Cons: While this is a great solution for people who need a standalone form, it's not the best form builder to host on your own website. Unless you build your website around the look and feel of the form, it will probably stand out (but in a bad way.

Simple. Fast.

Mar 31, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money

Pros: * Typeform forms are SO. FAST. to create.

* The ability to personalize forms. Collect info like user name, then use that same information later on in the form.

* Logic and branching.

* We've used Typeform to create light surveys -- while the analytic tools aren't nearly as robust as, say, SurveyMonkey or Qualtrics, it does provide for a smooth, enjoyable experience for those answering the questions.

* We haven't used this feature yet, but the ability to embed a rating-scale question right into an email is pretty sweet.

* The graphical display of answers to questions is very useful. We've used this feature to create instant polls and it's worked like a charm.

Cons: * It's always very easy to tell when I'm using a form that was created with Typeform. More visual customization options, please!

* I wish the calculator function was a little more robust.