# Nickelled Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Nickelled Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/137329/Nickelled --- # Nickelled Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Nickelled ## What is Nickelled? Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today. ## What is Nickelled used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Digital Adoption Platform](https://www.capterra.com/digital-adoption-platform-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $299 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nickelled?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.nickelled.com/&name=Nickelled) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nickelled 4.9 (16) VS. [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $299 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (16) Ease Of Use 4.4 (1,094) Value For Money 5.0 (7) Value For Money 4.0 (850) Customer Service 5.0 (15) Customer Service 4.3 (880) ## Nickelled alternatives [4.4 (63)](https://www.capterra.com/p/131194/WalkMe/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [4.5 (3,418)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (1,780)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (824)](https://www.capterra.com/p/136189/Salesforce/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Email Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Email Marketing 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create and send email blasts/campaigns Reporting/Analytics 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Social Media Integration 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Workflow Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Create, design and manage workflows for repetitive tasks Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Nickelled 28 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Identify customers at risk of migration and activate strategies to retain them The ability to create unique content Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Interprets what a user is doing based on context and helps guide them through the process. Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Add customized logos and colors to align with company branding Assembly of graphs and charts for visualizing and tracking statistics/metrics Establish guidelines about how much and what kind of data can be stored in the repository Manage, store and organize emails within the system or via third-party apps Create and send email blasts/campaigns Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allow the audience to interact or engage with the content Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Collect information from multiple sources Manage and support multiple languages Analyze and gain insights into data in real-time View and track pertinent metrics to find patterns and gain insights from data Online portal through which end users can access the system, manage tasks, or obtain information Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Gauge satisfaction and receive information for improvement and success Track employee/learner's progression through training programs Guide new users to understand and become proficient in using a product or service Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.6 (7) 4.6 Based on 7 reviews ## Pricing Value for money 5.0 (7) Free Trial [View pricing plan details](https://www.capterra.com/p/137329/Nickelled/pricing/) User Onboarding $299.00 Flat Rate,Per Month It includes: - 2500 Monthly Active Users - Easy Page Embedding - Email Support. - Embed Video or Audio in Guides - Help Assistant - Hotspots - Launch on Page or From URL - Unlimited Number of Guides - User Segmentation Value for money 5.0 (7) 5.0 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (15) 5.0 Based on 15 reviews ## User reviews Overall rating 4.9 Based on 16 reviews Filter by rating 5(15) 4(1) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AM Alexis M. Marketing Specialist Human Resources ### "Perfect fit for our needs" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 December 1, 2020 Pros Very straight forward and simple process for creating guides. Cons We encountered a few issues with the browser feature capturing our webpages. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CC Callum C. IT SUPPORT Logistics and Supply Chain ### "Pretty Good" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 30, 2020 Pros How easy it is for customers to use it helps us every dau Cons the launchers are difficult to set up for a non developer Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor December 2, 2020 Thanks for your kind words and your feedback on our launchers, Callum! We will shortly be releasing an update which will make them easier to implement for a non-developer, so please watch this space! BB Bjorn B. CEO Education Management ### "Great software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 24, 2020 Very positive experience so far. Easy and intuitive software. Pros I loved how easy it was to set up the software. Cons There were some minor glitches that we had to find workarounds for. Reasons for choosing Nickelled Ease of set-up Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Matt O. Consultant Management Consulting ### "A must try" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 5, 2019 I have recommend Nickelled to multiple companies that are now using the software. It is fantastic and affordable. Pros I love that we can walk our team member and clients through any website and provide meaningful instructions along the process. It has help get our staff members up and running at a much faster pace as well. Cons Being able to incorporate a table of contents or jump to a step in the guide take a little bit of effort. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Kate G. Sole Owner of \[K8\] Digital ### "We used Nickelled for product demos for a new social networking product." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 11, 2018 Simple guided tours of fundamental processes our website visitors might need to take on my client's site. Pros It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size. Cons The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 11, 2018 Thanks for the wonderful review, Kate :) We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested! Jessica G. Director of Customer Experience Media Production ### "Fantastic for product walk-throughs without the need for dev!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 27, 2018 Pros We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply. Perfect solution, great product, and brilliant support. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Software Developer ### "Great product - excellent, and much cheaper than WalkMe" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 January 5, 2018 Pros 1\. Great customer service 2. Ease of deployment 3. Ease of setup In all, its a great product to get users onboarded. Cons 1\. Had some early deployment issues- fixed promptly by customer support We had some technical issues early on, but the way customer support handled the issues was timely and professional Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. BW Bronson W. I.T. Manager ### "SO AWESOME GREAT FOR WEBSITE TUTORIALS" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 31, 2016 This is such an awesome tool to use and to have we were having problems on our website with users going through the signup flow so immediately we started searching for tutorial tools and came across Nickelled and there was a free 2 week tutorial so we tried it out and it is so simple to build the tutorials we thought by the time our tutorial was up we would be able to use the full potential but nope we finished all of them within a day. The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied! I would highly recommend using these guys for your web tutorials. Thanks again to Nickelled for all you do!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Thomas W. VP Marketing ### "Excellent software for tutorials! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 March 31, 2016 I found Nickelled through a Quora blog and I have been so impressed with the product, the flow and ease of creating guides through our back office, and the customer service is literally an email or a click away from their main website. They have been incredible and I would recommend this product for a "walk through" or "tutorial" to onboard your people. We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something. There wasn't any setup fee, in fact the first 30 days you can use this free.. We here at Hallr LLC are impressed and grateful to the Nickelled Team!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. PR Penny R. Operations Director ### "Great product that helps simplify onboarding and training experiences " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 4, 2016 We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out. Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ. We're excited to see how the product develops and the new features that they're working on currently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 16, 2016 We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it! [View all Reviews](https://www.capterra.com/p/137329/Nickelled/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)