User Onboarding
- 2500 Monthly Active Users
- Easy Page Embedding
- Email Support.
- Embed Video or Audio in Guides
- Help Assistant
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Looking to learn more about Customer Experience software similar to Nickelled? Check out these popular alternatives that are closest in terms of key features, functionality, and benefits.
Pros
It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors.
Its a great way to show users how to do things on your website. It removes the need for low level contacts which are costly to a CS operation.
Cons
The launchers are difficult to set up for a non developer.
We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something.
"Pretty Good"
Pros: How easy it is for customers to use it helps us every dau
Cons: the launchers are difficult to set up for a non developer
Vendor Response
"We used Nickelled for product demos for a new social networking product."
Overall: Simple guided tours of fundamental processes our website visitors might need to take on my client's site.
Pros: It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size.
Cons: The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step.
Vendor Response