# Nickelled Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Nickelled the right Customer Experience solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137329/Nickelled/reviews --- Nickelled 4.9 (16) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Nickelled Ease of use 4.9 Customer Service 5.0 ## Showing most helpful reviews Showing 1-16 of 16 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Matt O. Consultant Management Consulting Used the software for: 1-2 years ### "A must try" March 5, 2019 5.0 I have recommend Nickelled to multiple companies that are now using the software. It is fantastic and affordable. Pros I love that we can walk our team member and clients through any website and provide meaningful instructions along the process. It has help get our staff members up and running at a much faster pace as well. Cons Being able to incorporate a table of contents or jump to a step in the guide take a little bit of effort. Review Source Kate G. Sole Owner of \[K8\] Digital Used the software for: 6-12 months ### "We used Nickelled for product demos for a new social networking product." May 11, 2018 5.0 Simple guided tours of fundamental processes our website visitors might need to take on my client's site. Pros It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size. Cons The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step. Review Source Response from Nickelled June 11, 2018 Thanks for the wonderful review, Kate :) We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested! PR Penny R. Operations Director Used the software for: ### "Great product that helps simplify onboarding and training experiences " February 4, 2016 4.0 We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out. Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ. We're excited to see how the product develops and the new features that they're working on currently. Review Source Response from Nickelled February 16, 2016 We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it! Jessica G. Director of Customer Experience Media Production Used the software for: Less than 6 months ### "Fantastic for product walk-throughs without the need for dev!" February 27, 2018 5.0 Pros We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply. Perfect solution, great product, and brilliant support. Review Source VR Verified Reviewer Software Developer Used the software for: Less than 6 months ### "Great product - excellent, and much cheaper than WalkMe" January 5, 2018 5.0 Pros 1\. Great customer service 2. Ease of deployment 3. Ease of setup In all, its a great product to get users onboarded. Cons 1\. Had some early deployment issues- fixed promptly by customer support We had some technical issues early on, but the way customer support handled the issues was timely and professional Review Source KK Kasia K. Ecommerce Specialist Used the software for: ### "Nickelled saved my life!" January 8, 2016 5.0 I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages. When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive. Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!! Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic! Review Source Response from Nickelled February 16, 2016 Hi Kasia. Thanks for leaving a review. We're super happy to free up your time, make you happy AND make your boss happy too! CC Callum C. IT SUPPORT Logistics and Supply Chain Used the software for: 6-12 months ### "Pretty Good" November 30, 2020 5.0 Pros How easy it is for customers to use it helps us every dau Cons the launchers are difficult to set up for a non developer Review Source Response from Nickelled December 2, 2020 Thanks for your kind words and your feedback on our launchers, Callum! We will shortly be releasing an update which will make them easier to implement for a non-developer, so please watch this space! PE Peter E. CEO Used the software for: ### "Best Product Tour Application, Hands Down" January 9, 2016 5.0 I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate. I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless to implement in our complex back-end product; it's beautifully designed and catches the eye perfectly; and the CTO, David, was a dream to work with in helping us maximize our usage of the product. We literally had skype calls in the middle of the night. I honestly cannot recommend this product highly enough. In fact, of all the 3rd party applications we use I must say that this product is the best to use and has the most impact on our customers. Review Source Response from Nickelled February 16, 2016 Woah! Thanks for the kind words Peter. It's great having you onboard and we'll continue to provide the high service you have come to expect. BB Bjorn B. CEO Education Management Used the software for: 6-12 months ### "Great software" November 24, 2020 5.0 Very positive experience so far. Easy and intuitive software. Pros I loved how easy it was to set up the software. Cons There were some minor glitches that we had to find workarounds for. Reason for choosing Nickelled Ease of set-up Review Source BW Bronson W. I.T. Manager Used the software for: ### "SO AWESOME GREAT FOR WEBSITE TUTORIALS" March 31, 2016 5.0 This is such an awesome tool to use and to have we were having problems on our website with users going through the signup flow so immediately we started searching for tutorial tools and came across Nickelled and there was a free 2 week tutorial so we tried it out and it is so simple to build the tutorials we thought by the time our tutorial was up we would be able to use the full potential but nope we finished all of them within a day. The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied! I would highly recommend using these guys for your web tutorials. Thanks again to Nickelled for all you do!! Review Source TW Thomas W. VP Marketing Used the software for: ### "Excellent software for tutorials! " March 31, 2016 5.0 I found Nickelled through a Quora blog and I have been so impressed with the product, the flow and ease of creating guides through our back office, and the customer service is literally an email or a click away from their main website. They have been incredible and I would recommend this product for a "walk through" or "tutorial" to onboard your people. We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something. There wasn't any setup fee, in fact the first 30 days you can use this free.. We here at Hallr LLC are impressed and grateful to the Nickelled Team!! Review Source AM Alexis M. Marketing Specialist Human Resources Used the software for: 6-12 months ### "Perfect fit for our needs" December 1, 2020 5.0 Pros Very straight forward and simple process for creating guides. Cons We encountered a few issues with the browser feature capturing our webpages. Review Source LT Luke T. Customer Operations Consultant Used the software for: ### "Amazing software delivering amazing results" January 25, 2016 5.0 Nickelled is simple to use, needs no integration (unless you want to) and delivers value immediately. We are using it on our help site AND our twitter page. Its a great way to show users how to do things on your website. It removes the need for low level contacts which are costly to a CS operation. No issues at all and we are entering our 3 trading year with Nickelled. The team are true partners. Review Source Response from Nickelled February 16, 2016 Thanks for the kind words Luke. We're excited to continue working with Gumtree and build on the last 2 years! JS James S. CEO Used the software for: ### "Innovative solution to our customer service headaches" October 31, 2014 5.0 We used Nickelled to create a tour of our application. The product is super easy to use and has cut down on the questions our customer service team get by ~30%. It enabled us to create a number of live examples for our customers which better explain our product, and are far more interactive than screenshots. 5 stars! Review Source Response from Nickelled February 16, 2016 Thanks for leaving a review James! We're so happy we've been able to help your customers and your support team. Thanks for the 5 stars! MG Marie G. Head of PM Used the software for: ### "We use this for creating interactive, easy to use, training guides" January 14, 2016 5.0 Great software and extremely easy to use and follow. It allows us to expand our training methods to give on the spot, interactive training for all our clients assisting them in their daily duties without trawling through reams of training materials. Review Source Response from Nickelled February 16, 2016 Thank you for your lovely review Marie. aH alex H. md Used the software for: ### "Great product" January 8, 2016 5.0 we've been using this tool for a while now. Huge time safer and very easy to update. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.