Who Uses This Software?

Sales teams looking for a simple, yet powerful sales tool to get them organized.


Average Ratings

1416 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
  • Support
    Business Hours

Vendor Details

  • Pipedrive
  • www.pipedrive.com
  • Founded 2010
  • United States

About Pipedrive

Pipedrive is an online customer relationship management tool that teams of all sizes love using. With 70,000+ paying customers spanning across 155 countries, sales teams are drawn in by our cloud-based CRMs simple yet powerful design that prioritizes usability above all else. When using Pipedrive, nothing falls through the cracks, allowing your team to spend less time filing and more time selling with an online CRM that is both powerful and agile.


Pipedrive Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Pipedrive Reviews Recently Reviewed!


Great small company CRM. Easy to use.

May 21, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use, great mobile platform, love the pipeline feature, low cost, don't need a specialist to run it (SalesForce).

Cons: Could use better user security levels. Its clunky to set and limited in data restrictions for the user.

Powerful Tool for Start-ups and Developing Small Businesses

May 18, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: It is very user-friendly, and I love that it is web based. The integration with Google contacts and calendar is great.

Cons: I would like to see more filters for clients so report parameters could be more detailed and accurate.

Capterra-loader

Good platform for sales development

May 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
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Pros: Available for mobile, is very easy to use, excellent integration with the database of the email, it gives you an excellent personalization

Cons: I would like to have on hand a more didactic calendar and to make easier screen captures more its use, hopefully they can continue to improve as a platform

What you need for the next operation is right there next to you. Intuitive interface. Easy to learn

May 18, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: Excel like approach and a drag and drop feature, ease of implementation. Simple approach to import . Lovely markers as to what deals are due, rotting, no activity tags,

Cons: Would like to to be more affordable. Don't have anything to add but it tells me i need to have at least 100words.

Overall: benefits are not yet visible in terms of sales.

A Multi-Purpose CRM Winner

May 18, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
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Comments: Great app.

Pros: Easy to use yet more than enough features Nice UI Very workable sales process Works well with Google Calendar Very adaptable for a coaching business

Cons: Does not allow you to have auto follow up after the completion of a single task if other tasks are outstanding.

Capterra-loader

Pipedrive is a great tool for a SaaS startup

May 17, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: All tho Pipedrive has great features the main attraction is the column based state for businesses making it very clear for the sales team where everything is at.

Cons: Quality over quantity is definitely the norm for pipedrive but for the price is leaking some features needed for large companies.

Easy way to move customers up and down the purchase funnel

May 17, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The main pipeline interface is simple and customisable. The totals over each column instantly tally up, showing the amount of business at each stage of the pipeline. The mailing interface is good, allowing you to bcc yourself for example when sending messages to customers

Cons: Some of the record keeping is not very easy on the eye. You end up double entering some data and have to scrabble around to find what you are looking for

What's not to love?

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Pipedrive is a cheap and easy to use CRM. It has many integrations which I find helpful to document every interaction with customers. I also like how I can use it on my phone when I'm not in the office.

Cons: There aren't many disadvantages to this software. I'd like to see the company continue to find a way to automate more of the CRM functions.

Did not enjoy Pipedrive as I thought I would. But the customer support team was super-helpful.

May 16, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
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Pros: The layout which was similar to Trello for the sales process was amazing. And that is what sold me on trying the software. And I have to say, it works great.

Cons: The software did not feel as fast as what I came from (Pipelinedeals) and what I went to (Hubspot Sales). Page load times and speed of navigation is super important.

Capterra-loader

Great CRM for startups and companies who are looking for a low-cost solution.

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: The UI and UX are my favorite part, everything looks appealing and is very easy to use, would recommend it to anyone looking for a CRM to at least try it.

Cons: Nothing that I can think of, there could be more complex reporting metrics but it's not necessary, that's only me being nit-picky.

Overall: - easy to use
- great sales process insight
- like that you can email from the tool

Perfect for Automatic Lead Recreation

May 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how easy it is to setup, manage users, code with a 3rd party developer to connect to our databases. It also creates great alerts. The app is also AMAZING in how it shows our reps our dealers nearby when their traveling, so they can follow up on leads in real time!

Cons: I don't like the cost per user, becomes very expensive. I wish there was an easier way to clean up dirty data with multiple customers and companies. More color coding would be helpful.

Great Application!

May 16, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The reports is fantastic, like it very much. The application is very easy to use and the simplicity of the software is fantastic!

Cons: Did not found much that i dislike, but this software is not that powerfull like others CRMs. The price could be lower.

Pipedrive is the Best CRM

May 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, intuitive, organized and a very clean interface. I have been using Pipedrive for over 3 years now and I can say there is no better universal management tool. I always know where my employees stand on ongoing deals and what the next step is!

Cons: Easy to duplicate organizations entered and the import tool doesn't always function as intended missing key fields or pieces of information. However you can easily spot these gaps and fill them in.

Capterra-loader

It is a sales management tool designed to help especially SMEs to manage long or complex processes.

May 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Through this tool we can project the income that we intend to perceive, the software allows you to observe the summary of your sales in the different phases of the funnel, as well as having information about the business and business data of the clients.

Cons: You have to be very careful with the implementation and verify well what is the benefit for the sales staff, since you can subtract time from their activities

Overall: This powerful tool has allowed us to improve our sales management and relations with our customers

Capterra-loader

My favorite tool for managing sales pipelines

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Having used tools like Trello and Kanbanery, Pipedrive seemed like a natural fit with its column and card based interface. Even though we could have used the tools I just mentioned for sales, Pipedrive is specifically built for it and at the price it seemed like a no brainer rather than trying to deal with piecing together our own less than ideal solution. It is also extremely easy for new sales reps to use which was important for us in our selection process.

Cons: It did take us as managers a bit of time to work out how our sales pipeline should look and work within Pipedrive. Pipedrive does have many resources about this, and I'm not sure this could be improved necessarily. The only real bad thing I can think of from the experience was that I underestimated the initial setup time for our organization (which still wasn't bad).

Userfriendly & easy to use and train

May 15, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
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Comments: I general Pipedrive is a super awesome program and I enjoyed using it for the time I had access to it but my company found that it was not benefitting from what the program was offering.

Pros: If you have your calls integrated with this software program you can actually record your calls and voicemails that you leave which is a pretty neat feature to have. It makes it super easy to keep track of what, when and how you have interacted with a customer, etc.

Cons: I think that they are some issue with filters of all sorts with this program. It can become a bit difficult to filter out information that you don't need pulled up and that part of searching for a client, etc. can be a bit more costly timewise.

Pipedrive serves its purpose

May 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It is an easy to use tool to manage and track customer interactions and managing the sales pipeline.

Cons: Pipedrive leaves little room for customization and it requires a cumbersome entry process to accurately track calls, emails, and scheduled items.

Worked when we were small but failed when we grew

May 15, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Pros: The software was super easy to setup and get going quickly - which we needed since we were moving from nothing. Pipelines were very easy to adjust and manage and also for our Sales team to understand. We also had a fair number of custom fields that we needed to add to the system and it was really nice that we could that ourselves.

Cons: Where Pipedrive ultimately failed us was in the reporting. As we grew and we needed to know what products were selling best and what customers were interested in what things and such, we just couldn't get it out of Pipedrive. The reporting was really structured around keeping track of where you were but try and pull a simple report for figuring our retention rates and you couldn't.

Pipedrive Fits!

May 15, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like how seamless it is with other products. You can import and export data easily! The setup was simple and I loved that I could share information across the company without any barriers.

Cons: Sometimes I can't filter the data with created categories. It can be a challenge to figure out how to do things, I reached out to support but I was redirected to a how-to video. I have a hard time watching something explaining how to complete a task, I would much prefer someone tell me how to do it quickly instead of watching an 8 minute video.

Capterra-loader

Great CRM, but limited on features considering the extremely expensive pricing

May 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love Pipedrive, I use it every day. The smart contact data is pretty cool as well, helps find a leads information quickly.

Cons: I just hate how it costs. It has some great features and integrations - but I don't think cost is reasonable.

Fab CRM for smaller business.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: Great CRM for smaller teams. Good UI, intuitive and easy to use. It has a lot of useful tools. Good metrics and info at a glance, but we only used for trial.

Cons: We only used this during trial and it was good, but we did not want to pay for it at this stage, we may use later.

We use pipedrive in our company and we now create a customer service faster.

May 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is simple after you learn how to handle. It would be nice to add colors for the boxes and to be able to move boxes in the same column.

Cons: The price per user is too high. Online softwares are important now in modern companies and the use of several softwares are a passive that must to be a priority to make profit.

Overall: We are able to make a faster work certainly.

Pretty good product for the cost.

May 14, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the minimal effort it took to start using the software. It did not need much setup to get going.

Cons: I didn't like the cookie cutter feel of the product. I did want to do a bit more customization to better fit my needs.

Really liked it as it is very easy to use. Helps in creating the sales pipeline very fast.

May 13, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very easy to use
Creating the pipeline and working on it is very smooth.
System is quite fast and works smoothly

Cons: I have been using it from last 6 months and I really don't find any issue. Yeah sometimes it gets stuck but that could be because of internet connection.

Never miss your leads, win them over Pipedrive

May 12, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Well Organised structure with simple processes

Pros: We can feed all the details of our prospect manually on Pipedrive, but if we have a huge bucket of leads then, Pripedrive has a bulk import option, which is pretty cool and saves lots of time and effort from the manual feeding of data. - Scheduling activities are very simply organised, with filters. We can assign the task, mark them as per their importance or on a priority basis. - The reminder helps to never miss the task and do the proper follow up. - The mobile application is a charm, one can easily operate when on the move also.

Cons: There is always something to make even better, they can bring some additional features and integrations with other networks, they have to work on customer support. Overall one of the best CRM in the market.

Capterra-loader

Great for early adopters of CRM Tool

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Its neat and clean UI is big plus, Easy import functionality, This is perfect for solo entrepreneurs and small teams.

Cons: Form building could have been better, Automatically assignment of emails to deals in the system can be great feature.

A CRM too for those who just want to sell

May 11, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It lets me get back to what I do best, selling, and not having to figure out how to input my data. A must have for smaller sales orgs.

Cons: It's not as power as other crms but for small teams it does work. With time we had to transition to a more robust system

Keeps My Business Organized

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: Sales processes, schedule, emails get organized. One can easily check on everything at a glance. Easy to use and UI design is streamlined and appealing.

Cons: For my business, I think Pipedrive covers my needs well. It is a bit costlier than similar software that have more features than Pipedrive.

Simple to use

May 10, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It does simple collaborative CRM and Project Management.
Helps to manage timelines and updates of a ongoing sales cycle.
No frills no whistles.

Cons: Not very many customization options
Easy to manage but lack granular custom notification configurations.

I have been working with pipedrive for couple months now has been a easy transition

May 10, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: After using other sevices in the past, I really like the way you can link all potential clients info together, this makes great use of tracking everything from different marketing efforts and allows you to see the progression of the lead

Cons: sometimes it seems to time out and then you loose some of the info you hace already inputed, this has only happened a feww times

A great CRM when Salesforce Won't Do

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The system is extremely easy to use. The user interface is intuitive and easy to navigate. There is an open API which makes it easy to integrate Pipedrive with other applications that we use every day. The cost is also very affordable compared to Salesforce.

Cons: The reporting features could be more robust in that we should be able to save custom reports and report on information without exporting to excel first. It doesn't integrate with as many applications out there as it's competitors, but I am sure that will get better with time.

EXCELLENT customer relation manager!

May 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We really struggled to find the right CRM, as we have some unique processes across an international team. Pipedrive had a great reputation and was the right choice!

Cons: To be honest, it does WAY more than we needed, so it's a bit overkill. This made it a bit overwhelming, but we got the hang of it with support's help.

Pipedrive is the best software I've used for setting sales goals, managing leads and reporting.

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The reporting is what drew me to Pipedrive. I wanted a system that would give me a read on how many contacts I needed to reach out to achieve my sales goal. I've tried other systems and they've never offered that aspect. I also like to the overall layout and how you can create your own stages and see it all at a glance without a lot of clutter.

Cons: The price on the gold plan. Although the email integration appeals to me, I can't justify the increase in price when I already have other plans with emails integration that don't cost extra.

Overall: Measuring sales goals.

Sadly, service and stability has declined in the past year

May 10, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Easy to use UI with simple-to-manage third-party integrations. Onboarding is a breeze compared to some of the other CRM we have used.

Cons: Limited functionality but most importantly they have had a problem with emails saving in their system for the past 1.5 months. They claim it is a bug, that it is fixed and yet it still persists. Given how critical the email history is to a CRM, it's surprising that they have not escalated this properly. Also, customer service was great when we signed up in January but it has declined significantly since then. What used to be almost instanteous chat support has turned into sporadic support. Often takes hours to get a response now.

PipeDrive is a best tool for sales managers

May 10, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the best thing is simplicity of this software we can easily become familiar. PipeDrive offer us mobile customization which is awesome to use.

Cons: i don't see any calendar views on it. Limited functionality is another problem of this software. for example i couldn't find any store contacts features yet.

Capterra-loader

Helps me plan and organize the right approach for each unique customer.

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to plan appropriate communications for each prospect. If one prospect seems eager to move ahead, I can make a note to call or email the next day.

On the other hand, if a different prospect is hesitating, I can make a note to call in three weeks. If her tone of voice is frosty, I can tailor my approach as needed. Once I've made the note, I can forget about her. When Pipedrive reminds me to call again three weeks later, I have the notes about all our conversations right there in front of me. Boy, do I sound attentive and well-organized.

Cons: I'm not a tech person, but I've had to set it up myself because I'm the only person who uses it in the company. I'm sure there are things I can do, particularly making batch updates, but the idea of customizing seems overwhelming.

Overall: Pipedrive's ability to track large numbers of prospects. Thanks to the ease of record-keeping I can "remember" each discussion with each prospect, no matter how long it has been since I spoke to her or him last. I can even do it on the road.

Pipedrive is nothing but a time saver!

May 09, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the ability to add multiple contacts in a single deal with just one window open helps me save a lot of lot of time as I have to add several contacts daily in to already existing deals. I dislike one thing about pipedrive that it sometimes is bit slow to load.

Cons: I dislike two things about pipedrive: 1. It sometimes is bit slow to load. 2. It doesn't always update the entries we enter in to the popup window(to add contacts in to existing deals) automatically and if I accidentally close the popup window, I lost everything I entered. I experienced this 2-3 times.

Does what it's supposed to do. It tracks deals effectively and clearly--no frills. Just does it

May 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I really like how you can view your deals in a progression as they go through the sales process. Very visual and clear. Does just what I need from it...nothing more

Cons: Tough to manage partnerships in deal view. Would be nice for it to be more of a contact management tool as opposed to ONLY a deal management product

It speeds up day to day business

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's allowed my team to focus on actual work more than interfacing with customers.
It is so user friendly that training takes a few minutes

Cons: It does everything you need except the pricing is very expensive for a company that is relatively small

Pipedrive is a LIFESAVER

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support

Pros: I love the pipeline, the ease of use, the ability to easily transfer the contacts to several different platforms.

Cons: Only having one line for a full name... this complicates things when exporting because it will jumble anyone with a middle initial, prefix, suffix, or hyphenated last name when moving into an excel sheet.

Indifferent with this CRM system

May 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Don't get me wrong, Pipedrive offers lots of great CRM type features and functionality but I can't get behind it.

Cons: I think I'm just not a big fan of their overall design. They have similar features to other CRM programs but I'm just not a big fan of their UI/UX design. Personal preference.

A CRM tool that works

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - The basic pricing model has a lot of useful functionalities.
- Very user-friendly UX/UI experience.

Cons: - Once you start adding features and integrations, it can become expensive.
- The reporting functionality is a bit limited.

Excellent, allows to manage relationships with customers,guide the best way to perform interactions.

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the most is the CRM system because it gathers a large amount of data that then shows your company how well (or badly) customer relations are taking place and how this affects your company.

Cons: I like everything, the only inconvenience is me that sometimes does not monitor the reports, but ultimately is an excellent software that encourages communication with customers.

Overall: Your benefits are diverse: Your emails, calls and progress are automatically monitored. When you turn on Pipedrive, you will always end up in a unique and optimized view of your sales process. It gives you clarity and gets your team on the same page.Pipedrive focuses your mind and efforts on the funnel so you can see where you are and what you have to do next. Since the funnel is your starting point, Pipedrive keep your actions to the point and not outside the goal, as well as your realistic and non-idealistic goals.

Pipedrive performs better than expected!

May 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: CRM done well through their intuitive interface. This is actually a godsend for my sales force as they are able to handle leads fairly easily to cut to the chase and close the sale.

Cons: Pricing is a little bit out of range for most SME's. And cloud-based can sometimes be a setback when there are connectivity problems.

Overall: It helped my sales team keep track of leads and focus in on the closing of deals.

One of the best CRMs there is out there

May 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: This software helped me many times when I worked for a marketing agency. It is very intuitive and will aid you in consolidating all information in one spot about a lead/client. Furthermore, it has a great repertoire of help FAQ.

Cons: Something that really got me frustrated at times is the fact that it would log me out after a brief period of inactivity.

Capterra-loader

Pipedrive might be the right solution for a small sales team without a proper CRM.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pipedrive gives a great visual view of moving sales from the beginning stages to closed. It is one of several tools that does this well.

Cons: While it does it's job, I ultimately found that the email integration was bringing in messaging I didn't want there, the configuration was confusing, and ultimately it couldn't scale to the volume I wanted it to without losing the value. Good for a small sales team processing 5 to 30 sales opportunities at a time.

Overall: Pipedrive has a great visual aesthetic, but you need to be on the bus or off the bus - there is no middle ground. If you are going to use it religiously, it might be a great sales tracking tool for a small or mid-sized business.

Pipedrive is Excel on Steriods

May 08, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pipedrive is one of the most simple Sales CRM out there. If you are looking to do sales quickly and effectively, Pipedrive is the best! The learning curve is very short allowing for immediate use of the product. The filter and bulk editing tools are great to allow to generate reports quickly and reassign to another person in bulk!

Cons: It has some limitations as it has limited customization options. It was frustrating to not be able to create multiple deals at once, which is ideal when you upload X # of customers, then want to turn all of them into deals.

Easy to Use CRM

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: There are still a few enhancement I believe need to be made such as vcard abilites, outlook integration, internal quoting system. For the most part a simple platform that gets the job done.

Pros: This platform is easy to use especially when dealing with multiple users/managers/etc. It provides a lot of nice features and integrates with a good amount of other platforms.

Cons: The customer service team is not a quick as you would think. There is also no phone number to contact everything is via email or online chat which can make things difficult.

Good tool. Does what you expect it to do, with a more Trello like approach.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: The main difference, which is the only pro against competitor products is its Trello like style. It is easier to create this task flow within your CRM.

Cons: Its expensive. Honestly, you can get the same features for free from other tools. There is literally no incentive to pay, even with the different approach that they take.

Full of features.

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The feature of this product is phenomenal. The software can be useful in more than one way. Makes using it feel worth the price.

Cons: It is a bit expensive to us this software four our business. There are no more complaints for this software.

Good visual Crm easy to understand and read

May 07, 2018
5/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The price point for the entry level is good and allows for ease of use and email storage through CC

Cons: The Gold level is the better package for the email import but isn¿t worth the extra money for the additional features

Capterra-loader

love pipedrive for a good, lightweight, easy to use crm

May 07, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - ease of use and set up
- UI / UX is clean and intuitive
- ability to visually place a value on each "deal"

Cons: - lack of customization around the "deal value". occasionally i want to create a talent pipeline for candidates and this feature isn't helpful

Capterra-loader

Pipedrive takes us closer to hitting our numbers.

May 06, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pipedrive has a user friendly interface,which is intuitive ,leading to a fast learning curve for new sales reps. To grasp this program at a fast pace.
I like it's vast integration capability : particularly with Google contacts and Calendar. It's mobile app. Makes it perfect for our sales rep. To create and monitor the sales process on the move.

Cons: Will be great to have a Pipedrive desktop app as we can only access Pipedrive currently via our desktop browser or mobile app.

Good for sales but too simplistic and manual work required

May 06, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: I love opening pipedrive and seeing the pipeline clear and easy. Moving deals around and keeping track of Them is simple and the layout is great. Importing data is also pretty straightforward.

Cons: The biggest issue is manual work. I had to manually input everything and this became a huge issue. The integrations with Gmail aren't very good, and it doesn't pull data from an open source like LinkedIn so everything is sourced only from manual data.

Everything I needed from a CRM with nothing I didn't

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Having used Salesforce in many of my prior roles, the thought of implementing it at the start-up I am now running was a headache. We simply don't have the need for robust CRM capabilities yet, so when I found Pipedrive, we decided to give it a shot. We began with 30 wholesale clients and have since grown to over 2000. I am now managing both our "boutique/specialty store" channel (1000 stores) as well as my key account pipeline with major retailers, all in one place. It is SO EASY to use. The whole program is just incredibly intuitive and easy to pick up without any demos at all, to be honest. I have since dug into the resources they make available and am now getting even more use out of it. Ease of use and the user interface as a whole are just phenomenal. Finally, affordability - we have started out with the entry level account but can easily grow from here.

Cons: There have been maybe 2-3 more complex reports / data exports I have wanted to run over the past 2 years but was unable to - just wasn't a capability of Pipedrive. But we always found workarounds, and it seems like a very rare sacrifice for what you get in a streamlined, user-focused CRM experience.

Overall: Systematized and automated my sales process/pipeline!

Pipingly powerful

May 06, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Nothing drives the pipe and pipes the drive like Pipedrive to drive deals where they belong....on dotted line

Cons: Pipedrive could be easily misconstrued as a name weakear than Salesforce....the pipe is always driven harder than sales are forced

Capterra-loader

Was looking for a graphical and clear system to manage leads and track project progress. Pipedrive!

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Intuitive, not too complicated, necessary information to track from leads to project , tracks potential in company marketing pipeline, imports client list easily, and prompts team to next step with each client..

Cons: I have not tried the options to market using emails or landing pages to collect contact information. Would like to see automated collecting of customer lead data from customer Web site.

Overall: Easy to ramp up use and train staff.

With Pipedrive I can manage my leads, sell more and control my sales

May 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Pipedrive is a very well organized tool that has helped me to control my possible sales and redirect and manage the leads I get from different ways (mostly forms and landing pages). With PipeDrive, I can see how my work is going, how much I've sold in the month or in a period of time and I can take leads to offer my company products.

Cons: Actually I have not seen any cons to PipeDrive, maybe more integrations with the API to post forms in other sites. It would also be good if the prices were less high but that's a thing I understand is part of its business model.

Overall: Is a great support for tracking possibles sales and to manage the company possible clients.

Simple and effective

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: It is the easiest to use CRM that I have tried. It truly is simple tu use and has a lot of tutorials. If you use other types of software it has a lot of integrations

Pros: It is not expensive to start and the basic plan has a lot of capabilities. If you are doing good and want to upgrade to features like email integration, follow up, templates and products then it gets a bit expensive

Cons: If you embed the forms in your website it doesn¿t really look that good. I also feel that they could enhance the basic plan a little bit.

A very useful tracking tool.

May 04, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pipedrive has proven quite useful as a tracking device. We have used it off and on to compare to Google Analytics data. Also very intuitive!

Cons: It can be considered expensive, but ultimately is worth using. It is also cloud-based, which some people may not be fond of.

It is very easy to understand

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The easy navigation which takes you to a further step without any hassle. You can drag & drop too & all its features are the most required ones.

Cons: The software is perfect & doesn't have any flaw as such. It's easy to acess, easy to navigate, & very user freindly.

Overall: I got easy access to information I wanted. It saved a lot of my time searching for leads etc.

Capterra-loader

Good platform for potential customers

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: In the sales area of my company it has helped me a lot, since I have organized each of my projects and I change them as the business increases or if it is lost. I can visualize them incredibly. I love!

Cons: Sometimes you do not meet the prospects in the sea of clients on the platform, but of the rest I have no complaints about PipeDrive.

Overall: Organization of my company and our clients

Capterra-loader

One of the easiest to use but most useful tools you could invest in.

May 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I cannot say enough good things about this software. We've been using it for over a year now and it has never failed us. Everything you imagine to do with your CRM tool you can get done with Pipedrive and its integrations. You don't need any time at all to get used to it, it's very intuitive. The custom fields and details about contacts and deals are endless. You can integrate it with your gmail and it will automatically import all your emails and trigger drafts for every new deal you make. Reminder and deal rotting options are pretty handy. Reporting is also well constructed because you can go in details and export anything you need.

Cons: The only thing that can be a little annoying sometimes that it does log you out if you're inactive for sometime during the day but it's not too much of a problem.

Good for small teams

May 03, 2018
2/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Pros: This tool is great for small teams that you want to keep track of. It is easy to use which is valuable if you have a group where selling is a small portion of their overall position.

Cons: There is not a lot of functionality and reporting in this product. Very basic and seems like it is meant for a small team.

This simple CRM for small teams is a winner for my organization

May 02, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pipedrive seems targeted to small teams. Things like SalesForce are just overkill for small businesses and Pipedrive was the solution. This CRM has all we need to be successful. A beautiful interface that's intuitive and easy to use, great metrics and information at a glance. I particularly love how easy it is to customize the pipeline.

Cons: I wish the Form Builder was a little better. Some design changes are needed there for it to be a useful tool, for the time being it's going to remain untouched.

Overall: This is an easy to use CRM that requires little training to new employees. I highly recommend pipedrive.

Capterra-loader

Simple yet powerful

Apr 30, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pipedrive is an really easy to learn CRM system. I like the web-hook integrations with zapier, and the kixie phone integration.

Cons: It can be frustrating to limit acces to data for some users. This has been an hard thing to learn for me at the beginning.

Capterra-loader

Awesome CRM software to become more productive and get to the ABC

Apr 30, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I like the pipeline, it's easy to use and can be configured as you wish. They push for more activities and motivate you to complete them by showing this visually. Set goals and create activities accordingly.

Cons: I don't like the emailing part. It's not really merged (maybe it can be if you pay extra), now you have to add a mailadress to the BCC, but then you miss their replies.

Used it briefly for a sales tool.

Apr 29, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Very simple interface to keep track of leads and complete sales. Nice minimal design that you can use constantly without issue.

Cons: Cant remember any negatives really. Some other software includes these same features but if you are just looking for this specifically, it works.

One of the best-priced lead management solutions available

Apr 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's amount is low per month per user, and that's pretty low considering the many options it has available. It also connects to Zapier which means that you can integrate just about anything with it, we funnel all our leads from all over into this system, across 10 different programs. We love the option for custom fields and built-in integrations with google products. It's very simple and easy to use.

Cons: This is really only for lead management, as it's lead capture abilities are severely limited. They do have a form building option, but it looks terrible and is incredibly primitive. We are forced to use another service to design and embed beautiful and custom lead forms, then feed all the responses into pipedrive via zapier (pipedrive does have some sort of php callback options to submit leads, but you have to be a very experience programmer to understand it). Once you begin dealing with large quantities of leads, the loading of the data can be excruciating.

Overall: All our leads in one, easy-to-manage, location.

Good concept, poor execution

Apr 26, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Gmail sync'ing between Pipedrive and Gmail is a good concept.
All the features roughly are there.
Decent UI design.
Price is OK, assuming features worked OK.
I still use it despite ALL the missing functionality.

Cons: None of the features are executed well. This is strictly beta software.
It's not that the site crashes, it's like the developers created all the ideal features but implemented them like 1/3rd of the way.
Google Gmail and Calendar integration is incomplete and slow.
Importing of leads is frustrating and creates almost as much work as it promises to save.
I am using Gold level.

Overall: which software are you referring to on this page ? Capterra, or the software product I just did a review on?

More impactful than Sales Force. A tool Sales people will really use. Keeps me organized

Apr 25, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use. Love the Pipeline Report views. Easy to customize reporting fields. Mobile app is very useful. Would like to see Sales Forecast in mobile app.

Cons: Needs to work with SaaS and Recurring Revenue Sales. Would like to automate email capture for more than one email account. Email does not automatically assign to Deal while in Deal.

I've been using Pipedrive for over a year mainly for sale of financial products.

Apr 24, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use (drag and drop), flexibility and that the system forces you to set next activity for each case/deal.

Cons: For me the biggest con was that the system did not have features for multilevel marketing, where every user would pay for himself and would be able to see performance of his downline. Pipedrive is only for flat sales strucures.

Capterra-loader

Easy to use system, love the online tutorials, and affordable!

Apr 20, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Online Tutorials
Easy Interface
Great Customer Service
Price and Monthly Payment Options
Customizability

Cons: Scrolling function on the tables are a little wonky
No way to include the latest update from the "Notes" section in each account/deal account.
No way to link two company accounts together under the same umbrella.

Simple yet powerful CRM for consultants

Apr 19, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: We love Pipedrive! It's a simple CRM which allows us to manage all our client relationships, prospects and new accounts.

Cons: We would love an in call feature or the ability to align our gvoice to call. Also email open notifications and click tracking.

Great UX/UI, solid revenue predicting

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This is my favorite CRM I've ever used. It's super easy to learn, and it's got all the features you'd expect. The Kanban-style pipeline is extremely versatile, and even fun to use.

Cons: It's possible I simply wasn't using it right, but the revenue prediction aspect of the pipeline was a little weird. I wish there were a way to both use the likelihood of closing a deal at a particular stage, and keep that likelihood from impacting the revenue projection.

Capterra-loader

Most efficient CRM out there.

Apr 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: -The price point is very good compared to the rest. This is a great solution for small to medium size teams.
-Simplicity. Very intuitive.
-Ease of use. Pretty much self explanatory.
-Ease of setup. Some reading needs to be done but is as simple as it gets without the need of a 3rd part consultant.
-Customer service.

Cons: More filters would be nice. Filtering by team members, client name, type of business can be tricky sometimes. Sometimes its easier to download and filter using excel which would be nice to see in future releases.

Overall: Great CRM for small to medium sized teams. Requires little experience and is very easy to use and setup. There are a ton of videos explaining setup and proper use and customer service is always willing to help out.
For me this is the easiest to setup up and use of all CRMs out there. We have used others and they are either too expensive when your team starts to grow or too expensive to setup.
Using Pipedrive on your smartphone is also a pleasure to use.

I needed a CRM tool that I could quickly get up and running. Pipedrive met the need versus others.

Apr 16, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For my work I need to track activity across multiple clients and often positioning their solutions to the same end using client. Pipedrive is great for this need. You can build pipelines in this exact way. The tool is also very easy to use, easy to track your progress, and easily aligns with my email, calendar, and contacts. Lastly, when you have a question their support team is right on it and they follow up.

Capterra-loader

Pipedrive has changed our lives. So much easier to use and to customise than our old CRM.

Apr 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Really intuitive and easy to use. Staff are actually using it. Our old CRM was far to complicated and expensive. Staff didn't understand it didn't use it properly.
Customising to fit what we do and to enable us to track KPI's is really easy.
Imports are very simple.

Cons: The email integration isn't 100% . We deal with a lot of the same people on different deals. Often the emails get linked to the incorrect deals.
You can't change this unless you're the owner of that email.

Overall: The software is so easy to use that Staff uptake has been amazing. It has allowed us to capture the info we need.

Tool used to manage customer-business relationships more effectively.

Apr 12, 2018
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: What I like most about Pipedrive is that it is free and you only need your email, some personal and company information. In addition, it allows you to better plan your sales strategies and be your own advisor as well as to be aware of which products are sold the most and which are the most effective members of your team.

Cons: What I like least about Pipedrive is that it is not exactly the ideal software for large companies, but rather focuses on small teams.

Pipedrive is a great Salesforce alternative

Apr 12, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Pipedrive is very similar to BaseCRM. It is a Customer Relationship Management (CRM) Tool that exists entirely in the cloud. The Android app is packed with alot of features and the web app allows for customization.

Cons: Although similar to BaseCRM it does lack a few important features like texting support. Additionally, like BaseCRM you have to pay a monthly fee for each user as compared to being able to buy a package deal.

Thank you Pipedrive!!

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: This has been a time saver for me!! As a realtor, nothing is more important that keeping up with my clients. Great app!!

Cons: Not a ton of cons. Simple to use, and not complicated. This is an app I will continue to use, and recommend to others.

Have been using for 3 years.

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: Keeps me accountable for all of my deals

Pros: Allows documentation of all deals. Send emails from pipedrive. Can be viewed by other members of your team.

Cons: Can become overwhelming if you do not keep it maintained. If used by many users you need to develop protocol to insure consistincy

Easy to test out and easy to teach

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it was all very in your face and straightforward, its very difficult to be confused about the purpose of things

Cons: I only tested this tool and didnt find significant things to dislike other than it lacked the power our company needed which is why we're sticking with salesforce

Love this for tracking my daily sales activity

Apr 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that it integrates with our email platform to allow for quick delivery of template messages. Also love that we can see who OPEN and CLICKS on links in the emails

Cons: sometimes the system seems to lag - also I wish there was a way to delete contacts and organizations without an administrator getting involved

Overall: greater control of my sales process

Great upgraded CRM software compared to SalesForce

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I just started using PipeDrive (from SalesForce) and it is a very simple and easy to use CRM tool. It helps you to understand the sales process and track the progress of the sale throughout the cycle. Easy to understand and use, with many different functions and abilites.

Cons: I would like if the program had the ability to intergrate the use of Gmail as an email source, which all in the office use.

Overall: Simple and easy to use CRM tool!

This is really the CRM that is built for sales people

Apr 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The way that the sales pipeline is set out just simply makes sense and considers industry standard methods. Pipedrive is built with the user in mind - complexity does not exist, it's so simple.

Cons: Although it's still in beta, the integration with Asana has a bug in it which needs fixing. Unfortunately customer support can't seem to offer help. Perhaps it's an issue with Asana?

I can make a list of all my tasks per day. It is very easy for several people to take the job. Easy.

Apr 09, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: I can do a follow-up and also the information stays in pipedrive this makes that interested people can review the work. It's easy to use.

Cons: Sometimes the application is a bit slow, there are also some features that are not available. I do not know how long you have to wait for it to improve.

Capterra-loader

Effective CRM .

Apr 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Pipedrive integrates perfectly with my Google contacts and Calendar.
It supports mobility ,ensuring I am to use this tool while on the move.
Pipeline basically makes it convenient to observe all of our sales process ; without the need to bother about administration.

Cons: Will be great to have more filtering options like being able to filter customers based on their past buying history etc

CRM which saves time

Apr 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CRM works great on task management and saves time. We use it to manage transactions, so it's very easy to find out where to act to close more deals. The program has excellent content in the support section and a blog with sales tips, and e-mail even has sales training. Another advantage is that the reports clearly indicate how many transactions, calls, meetings and emails you need to do to close the deal.

Cons: I believe that the price policy is a little high for the functions that are offered, and it can include more automation of data entry. I want better dashboards and reports. Limited automation for CRM software. There is no desktop application that is available in other CRM programs. Therefore, you need to log into your browser or use it in your mobile application to make any changes.

Great way to see all my deals at a glance

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love the easy to view an overview of where everything stands. It's great to understand how much potential money is on the table. It's also great how easy it is to integrate with my Gravity Forms.

Cons: My biggest gripe is that it could do more. I would love to have more marketing funnels included in the software - especially email drip campaigns. If it could combine some of that, the software would be unstoppable.

Good for individual users; need more features for better management use.

Apr 05, 2018
2/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Easy to use interface, activities reminder helps me out a lot. Site is easy to navigate and I like being able to toggle between companies easily.

Cons: There is no way to export the latest notes on each deal which is key for management to ensure employee productivity. Having too many deals in one pipeline category usually means a lot of scrolling... not the most effective way to organize the pipeline view. Also, how are the deals sorted within the pipelines? By date? name? not sure...

Overall: It replaces an outdated sales tracker our company used to use, and there is potential for this to be a stellar way to organize our new trackers. However, the lack of basic features such as being able to export more information (the notes!!!!) makes it hard for a manager (me) to get a quick overview of how my team is doing. Having to click through each project makes it difficult and timely to keep track.

Powerful without being overwhelming.

Apr 05, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: CRM software is tough to get right. It needs to be powerful without becoming complicated and cumbersome to use. You need to be able to enter information efficiently and quickly; the goal needs to be converting leads into sales, not spending half your day putting lead information into the system. I feel Pipedrive has struck a very nice balance between usability and power. There are a lot of customization options, but the Pipedrive focus always has been to get information in quickly. Data entry shouldn't be a chore, and Pipedrive has hit it out of the park with this one.

Cons: I really don't have anything bad to say about Pipedrive. It doesn't integrate with our existing business software (not Pipedrive's fault) so we're not using it as heavily as we could be, but I've been happy with the results we're seeing.

Very useful for sales teams but not so much for Customer Service Teams

Apr 05, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: It is good to track the sales prospects with all the different stages that they are on. Perfect for following a sales pipeline.

Cons: If you are a customer service team and you are trying to work together with the sales executives using pipedrive, it is not very helpful. You will most probably need an alternative CRM tool to log information.

The best

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Pipedrive is simple and doesn't have any bloat. In combination with Yesware it worked really well. It is also cheap and doesn't have integration expenses like Salesforce. I loved it, but our management kept wanting to over spend on Salesforce and get a "big boy" CRM as they called it.

Cons: They could make it easier to view the sales funnel and analytics. I'd have to export to Excel to build analytics.

Pipedrive CRM

Apr 04, 2018
3/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The software is asy to use and relatively inexpensive. Login is very simple and the technical support is amazing

Cons: The records seem disconnected. The data doesn't cross reference which makes the information cumbersome

Used for managing sales leads in manufacturing industry

Apr 04, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It comes ready to use out of the box. Unlike others like salesforce, the setup and learning curve time was minimal, while the features were intuitive and easy to use.

Cons: There are a couple system level features that can't be edited or turned off, which makes communicating some things a little trickier. Their "Deals" designation, for example: I wish one could re-name it to reflect language one my use in their business (such as prospects or sales).

PD HAS BEEN EASILY INCORPORATED INTO OUR DAY TO DAY USE, AND USED BY ALL MEMBERS OF THE BD TEAM

Apr 04, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I LOVE THE EASE OF USE, FUNCTIONALITY AND EMAIL CAPTURING. MY BD ASSISTANCE IS VIRTUAL AND MANY MILES AWAY. I AM ABLE TO NOT ONLY SEE THE WORK HE IS DOING, BUT ON A DAILY BASIS CAPTURE HIS PROGRESS. I ALSO LOVE KEEPING TRACK OF MYSELF. AS THE CEO AND HEAD OF BD, I NEED TO ENSURE NOTHING SLIPS THROUGH THE CRACKS AND WITH PD, I AM ABLE TO DO THAT, EASILY AND QUICKLY (WHICH MEANS THE WORLD TO ME).

Cons: I DON NOT LIKE HOW IT CAN NOT CAPTURE EMAIL METRICS (HOW MANY PEOPLE OPEN THE EMAIL AND HOW MANY TIMES).

Overall: SEE BD PROGRESS, CAPTURE ACTIVITY, KEEP MYSELF UP-TO-DATE ON COLD, WARM AND HOT LEADS, KEEP MYSELF HELD ACCOUNTABLE FOR HOT LEADS TURNING INTO CLIENTS AND CAPTURE MY OWN SALES CLOSING RATE.

Capterra-loader

I have used Pipedrive for myself and several clients.

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the Pipeline feature of Pipedrive. It is the most visible Pipeline of any CRM software I analyzed. I also like the two way email sync and the reasonable price.

Cons: It doesn't have an email marketing platform integrated with the CRM so it requires that you use a separate program for that. I like other programs that have both functions within the same application.

Pipedrive is still a leader

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Integration with Google Apps is one of best thing to have. I can easily add my documents to my deals in Pipedrive. This feature allows me to track my google contracts and important documents every time I need it. Contacts management is again a great feature. This completes Pipedrive as a perfect CRM service. I can manage all my prospects data within Pipedrive CRM and retrieve data as needed. Primarily it is used as a sales-focused CRM, but with its ability to customize pipelines and deal stages we have adapted it for sales, development, strategic development, and a few other areas.

Cons: I would also like to be able to have different pipelines to different users. Also, customizing the stages to fit our needs was a little tricky in the beginning but we worked it out.

Simple proposition which worked well with the exception of the email integration

Apr 03, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Simple visual display of our sales pipeline and a decent follow-up setup and reminder system. The timeline feature is useful too (but would be better if the email integration was reliable)

Cons: the email integration with Exchange is unreliable - it seems to be matching messages by title rather than by contact so we're getting emails attached to completely the wrong leads. Also Archived emails are ignored for some reason. It should just match based on contacts' email addresses and nothing more and ignore any other emails (as a co-founder of the business I have a ton of non-sales related emails that I don't want synced into Pipedrive)

Overall: simple visualisation of our sales pipeline, decent action reminders