Who Uses This Software?

Make-to-order, engineer to order, configure to order, build to stock and mixed mode manufacturers.


Average Ratings

19 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • WorkWise
  • workwisellc.com
  • Founded 1995
  • United States

About WorkWise ERP

WorkWise is a leading developer of ERP software for the manufacturing industry along with comprehensive implementation and support services. Our innovative Role-Based ERP (RB-ERP) software is a revolutionary ERP application that allows workflow to be configured for each users role and designed specifically for his or her job. This way, users dont have to move in and out of applications; everything they need is just a click away. In this environment, our customers work smarter and faster.


WorkWise ERP Features

  • Accounting Integration
  • CRM
  • Distribution Management
  • Enterprise Asset Management
  • Financial Management
  • HR Management
  • Inventory Management
  • Order Management
  • Project Management
  • Purchase Order Management
  • Reporting/Analytics
  • Supply Chain Management
  • Warehouse Management

WorkWise ERP Reviews Recently Reviewed!


TCM ERP review

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: As a strong user in 7 different ERP software tools in my career, Workwise is the 2nd most easy & powerful of tools I have used. Fixing bugs or problems 7 dealing with mods has been a rough spot along the way over my 9 years as a user.

Pros: Wide functional flexibility, good range of modules. On-line help has improved a lot, inside support when you make a connection is good. In emergency situations response has been good. Upgrades have gone better than most in my past.

Cons: Printing & pdf use could be much better without use of 3rd party support. MODs should be rolled into future revs vs ongoing upgrade charges & still dealing with a mod years after. Patches & updates seem to throw problems into mix due to incomplete testing. Customer support on cases can lag way too long, 3 yrs & longer, avg 90 days or more, not acceptable to users Bugs & lack of support create frustration in users that TCM support within our organization (like me) then has to overcome or accept while supporting Workwise software.

Fairly Good For ERP

Feb 13, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: It seems to work well on handling inventory and cost. Once when you get the hang of it, you can be able to adjust PO to invoice customers. I cannot speak for the accounting side, but I can say as an admin for this software, it makes table maintenance and prices easy. The most important thing is to receive proper training on how to use the software correctly.

Cons: You have to pay extra for customized functions, which really drives up the cost. Obviously, the out-of-the-box version of this software isn't quite a good fit for most companies, so be prepared to add that to the cost. I'm not a fan on how we track customer pricing in this software. Normally most companies will track pricing according to contract cost, rather than have one table across all clients. You can do contract pricing but as a separate pricing table, which is a pain to track.

Overall: It works well once when you customize the software to your company. Customer service is very helpful in troubleshooting and resolving issues. They're quick to help and WorkWise often holds user conferences in different cities to help client discover how companies are using their software.

Veteren users with not reason to leave.

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We've been using Workwise for over 20 years, so it's hard to say anything more than we really don't know how to operate without it. Workwise has consulted with us on many projects and through many iterations of those projects. They are a great partner and we owe a measure of our success to that.

Pros: Workwise is making a lot of advancements. They have continuously evolved and added features as well as addressing and patching bugs in the software. The customer service is prompt to address issues and you can easily contact support and speak with a real person. The workbenches have also been extremely useful to our company, allowing users to customize how they interact with the software to fit their specific needs.

Cons: Development was recently moved to Shanghai, which has slowed down the response time for software programming related issues. It has also interfered with the speed of integration for partner vendors.

Everything works out in the end...

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: I am the admin and also program our configurator, so I spend the most time in Engineering/Item areas of the system. I find these areas to very easy to use and simple. Once you understand the system and it's shortcuts, you can search for information quickly and easily without having to open new screens or conducting new searches.

Pros: The software is very customize-able. There are many different ways to setup and do transactions in ERP. This is very helpful because it allows us to tailor the system to our processes instead of changing our processes to match the system.

Cons: The software is very customize-able. The con side of custom is that you might be using the system in a way that most customers are not or nobody has done before. This has caused some issues where WorkWise support staff cannot answer questions. We eventually get there, just takes more time and can be frustrating.

Small and Medium Business ERP Software

Jun 27, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is updated regularly and the development is really driven by the customers. It is on the leading edge of ERP systems for its target market. Many of the modules that are available address everything a manufacturer needs to run their business.

Cons: First, since they are consistently updating and modifying the software there is a good chance for bugs and problems. Second, scaling to thousands of users would be difficult, however, since it is targeted at the SMB market this may not be that much of an issue. Finally, it could be stronger in some of the data entry areas, sometimes it can seem overly complex to complete basic tasks.

Overall: The ability to run most of our processes through a single software package. Information visibility and reporting is very easy because of this.

30 + User

Feb 28, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Work Wise truly partners with their customers. The users groups are always customer facing rather that sales focused. The users truly have the opportunity to drive enhancements, attending the meetings adds a huge value product.

Pros: Software is very flexible, multiple ways to perform different functions. Chose the modules you need now and add others later. You don't have to change company processes to force them to fit the software. Very strong in manufacturing and inventory control. User are able to provide input for future enhancements. The role based work benches are customizable to each user if needed

Cons: Upgrades are released to frequently at times before fixing bugs in the current version. Setting up the security from an admin standpoint needs to be improved

Our WorkWise ERP Experiance

Mar 01, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We are able to get the up to date information out to the areas that need it, when they need it.

Pros: I like the customizable workbenches. They allow me to bring in the tasks I need on a daily basis in one place. I can remove the things that I do not need, and organize the parts I use into a useful layout. The SQL back end makes it easy to get to the data for reporting.

Cons: Some of the seldom used tables have not been ported to SQL yet. Some of the areas (Item Master and Customer Ship to and Sold to) could use a few more User Defined Fields that flow through the respective modules.

Solid Functionality and Feature Rich

Feb 26, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The core functionality of this software is solid. Unwavering results from tens of thousands of daily transactions. Able to accommodate all business processes, wither within the software or with partner products.

Cons: With the addition of the Workbenches, the ability to export data is extremely easy and convenient. However, system reporting and summary reporting is usually not user friendly and not customizable to a users needs.

Work wise was exactly what my client was looking for. A CRM with full marketing integration.

Sep 19, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like how customizable WorkWise is. We needed that flexibility in a software with full marketing integration within a CRM.

Cons: Its hard to find something that is wrong with it actually but if I had to give one complaint it would be sometimes it gets buggy and you have to restart and clear the cache. But this happens infrequently and does not affect our business at all.

Overall: Because of the email marketing feature we have been able to reconnect with old leads and find new leads in a easy and organized manner.

One-Stop Shop

Apr 20, 2015
5/5
Overall

4.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I love that this product can be used across our company. It allows us to integrate many of our areas into one centralized source. This helps with information flow to all parts of the organization.

Cons: I think there are some areas that have evolved quite nice with the product and other areas that could use some work still.

Recommendations to other buyers: I would offer that someone should extensively test the solution to make sure it meets the business needs and requirements. This software is highly powerful and I would make sure my employees get the proper training from the start to maximize the efficiency out of the starting blocks.

ASI Doors - Milwaukee, Wisconsin

Jan 22, 2014
4/5
Overall

3.5 / 5
Ease of Use

4.5 / 5
Features & Functionality

2.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: One of the major advantages for me as a 9 year user of TCM is the close proximity of WorkWise to my facility. They have been very responsive to questions and providing explanations. As for the product, I have always said, "Someone smarter than me created this, so figure it out and use it." As a company, we have been involved with "WorkWise" before it was named "WorkWise." I believe we go back to the 1980's. Something must be working, because we have grown with the product and continue to add 'modules' and expand our daily use of TCM.

Cons: I have been asking for years for a "Bin-Location" maintenance area/screen so you do not have to enter item locations three times: Kanban, Primary Bin, and "IM" bin location. No Luck so far.

Recommendations to other buyers: If you load your system as detailed by WorkWise (very well, I might add), the effort you put into it will allow you to use so many functions. That is one thing I do truly like about the software. You can move from Inventory Control to Purchasing to Customer Order entries,Bills of Material to Routes, etc. with ease. A very useful, time-saving feature.

Our users love the new user interface via Workbenches. The product continues to evolve/get better!!

Aug 15, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love the Workbenches. Love the integrations with OnContact CRM. Love how accessible data is. Our user group is great and everyone participates. The data dumps to Excel have been huge for our company. Well done.

Cons: Need to really know the database when mining for data. When needing to delegate work I often find myself assisting with where to get the data from and making sure the table joins are correct.

RB-ERP 9.5 is constantly reinventing itself!

Jan 20, 2014
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: Workwise has made a commitment to continue to improve not only its existing modules but add new ones along the way. They have also started to work towards a Cloud solution. They are very responsive to our needs as a business and willing to work with us to make modifications where necessary to allow us continue to get better as a company.

Cons: Being a finance person, I find that their accounting/finance/general ledger module is not very robust. However, it is not our main driver, as we are able to get out of it what we need for now in this area.

Recommendations to other buyers: Make sure to interact a lot with your Workwise project manager and hold them accountable. Lean on them when things aren't quite going as planned, and they can help to redirect the project and get it back on track

Great ERP Software

Jan 17, 2014
5/5
Overall

5 / 5
Ease of Use

4.5 / 5
Features & Functionality

4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Workwise Role-Based ERP is simple ERP software that is easy to use. Our new employees are able to understand the software and be functional users in a short period of time. Workwise continues to make investments and improvements in their software. And they listen to users when making improvements. The workbenches are one of the best enhancements they have made.

Cons: They still have modules in some applications that could be improved. I would like to see some budgeting/financial planning module.

Recommendations to other buyers: Role-Based ERP gives everything you need. Compare it to other large ERP systems. Other vendors need to have somebody on-site for months to implement, but not Workwise.

Workwise V9.3

Jan 14, 2014
4/5
Overall

3.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: Stable product, good functionality, and good customer support. Workbenches are very helpful in allowing access to the information needed to run the business.

Cons: There are still some legacy aspects of the product that need to be updated.

Recommendations to other buyers: Very good for manufacturing customers. It has good inventory control and job costing.

Best ERP I have used

Jul 21, 2014
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: They have great support and training; nothing is outsourced. The product takes us from beginning to end in the shop and makes life a million times easier.

Cons: There really was not anything I did not like with this ERP.

Recommendations to other buyers: See a demo, and you will know right away whether it fits or not.

TCM Review

May 27, 2014
5/5
Overall

4.5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's an intuitive product from a good, local vendor.

Cons: The current version has some security holes. As a publicly-held company, our SOX compliance will not tolerate this.

Recommendations to other buyers: Perform your evaluation methodically. This is a critical decision you'll live with for years to come.

WorkWise ERP

Nov 04, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: WorkWise ERP has many strong modules to manage the floor, manage the financials and since it is SQL based, you can easily get at the data for custom reporting.

Pros: With the eProduction add on, the floor has a clean interface to interact with shop orders. The Workbenches give users control over how they work day to day.

Cons: Distribution Management is not present.

Marine Travelift

Jan 14, 2014
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: It's SQL based, which enables more flexibility.

Cons: It needs more options regarding canned reporting.

Recommendations to other buyers: Visit an organization which currently owns and uses TCM to evaluate the system.