Who Uses This Software?

Grade.us lets agencies and marketers manage hundreds of clients/locations in one dashboard. We cover industries including auto, healthcare, home and professional services, hospitality, retail & more.


Average Ratings

155 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $180.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Grade Us
  • grade.us/home
  • Founded 2013
  • United States

About Grade.us

White-label review management for marketers, agencies and SEO specialists. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+ industry-specific review sites. Reach unhappy customers to improve their brand experience. Monitor reviews across 90+ review sites so you always know whats being said about your company. Turn your best reviews into SEO-friendly web and social media content to earn stars on your organic SERPs.


Grade.us Features

  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Grade.us Reviews Recently Reviewed!


This is a difficult space, but I think I made the right choice

Apr 17, 2018
5/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers. My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me. - Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen. - They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most. - Staff and help/support team are very helpful and willing to do everything they can to get things right.

Cons: It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con. I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Best balance of features vs. cost, excels at review acquisition.

Jul 05, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task - helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code. Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public. The system reliably tracks 80+ review sites - all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice. Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months. Five stars for Grade.us!

Pros: Easy and fast for reviewers to use - resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Cons: I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Vendor Response

by Grade Us on July 23, 2015

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

Affordable solution for monitoring and increasing reviews across the web!

Dec 21, 2016
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web.

The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals.

Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value.

Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

Capterra loader

White Label Reputation Management Made Easy

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Grade. us offers Reputation management software that can help businesses aggregate positive reviews while mitigating negative ones.

After trying multiple review management solutions, we stuck with Grade.us for their customer service and easy to use software.

Setting up profiles is quick and customizable. You can set up profiles with each account with different persmissions.

Another nice touch is the ability to send out automated reports to specified email addresses.

Cons: They could do a better job at communicating changes that they are making to their platform as they roll out. Sometimes they will add or move a feature in the admin area, and you have to search around to find it.

Overall: Our competitors were offering similar software, so we bought their white label service to use with our clients

Solid Tool For More Online Reviews. Great Support

Dec 06, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall.

Cons: Struggling to come up with a dislike. Wish it was free!

Overall: It's surprisingly difficult to get people to leave online reviews. This definitely will help. I was able to capture a few reviews for our agency during the 14-day trial period, so I was happy with that. I haven't yet decided whether I'm going to integrate this into our offering. To justify the monthly cost, you'd definitely want to capture a decent volume of email addresses on a monthly basis.

Vendor Response

by Grade Us on December 10, 2018

Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team.

You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services.

Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews.

My favorite SEO software

Nov 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the fact that it is my least expensive piece of software, but it's the one my clients like the best. There's something about providing an avenue for positive feedback that appeals to every business owner.

Cons: I'd like to be able to clone all aspects of a campaign and copy them to new ones.

Overall: The customer service has ALWAYS been top notch. I get fast help whenever I need it, even in the evenings. They are absolutely one of my favorite SEO companies.

Vendor Response

by Grade Us on November 20, 2018

Thank you for the kind words, Dean!

I shared your message with Boris and the support team. We appreciate that you've been a customer with us for so long!

Capterra loader

Best Value Review Management System

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the White Label version because my clients log in straight from my website to send review invites. It handles both email and SMS funnels and it allows negative responses to be funneled to a contact form versus hitting the review channel.

Cons: We have not yet found a negative yet as the SAS has been working seamlessly for the past year.

Overall: Everytime we have a service request we get emmediate response and customer service is awesome.

Vendor Response

by Grade Us on November 30, 2018

Thanks for the great review, Randy!

We're so happy to hear that the platform has worked well for your clients. We take pride in our ability to provide a white labeled solution for our digital marketing companies.

I'll share your appreciation with the customer service team! Hearing stuff like this really validates all of the hard work that they put in.

Great review acquisition platform!

Dec 05, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like that it's simple to set up.

Cons: I wish there were more workflow options - multiple samples of how the most successful companies are using the product workflows/content.

Overall: Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall.

Vendor Response

by Grade Us on December 06, 2018

Thanks so much for the kind review! We feel it's important to keep setup simple as well.

Your suggestion of providing other examples of the workflow is great. It's something I'll communicate to marketing and see if we can get some more clients to participate in sharing their best practices.

Excellent solution, great customer service

Nov 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very flexible and intuitive. Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily.

Cons: The email/html editor could be a little bigger, less clunky.

Overall: Before grade.us I was using a more manual + custom code solution. It was cumbersome and any changes were slow to build and required lots of testing, etc. It was NOT an easy solution. I tried a few other competitors of grade.us prior to finding them (local search forum) and immediately saw an increase in productivity (on boarding new clients) and an overall ease of management. Overall very good solution!

Vendor Response

by Grade Us on November 26, 2018

Thanks for the fantastic review, Joey! We really appreciate your continued support. It's been awesome working with you. I'll let the team know what you said. :)

~Garrett

Capterra loader

Best review wizard tool for agencies

Dec 04, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: - Great solution for agencies to white label their review wizard

- Easy to set up

- The thumbs up, thumbs down solution is great for the end-user

- Custom domain mapping

Cons: - The email drip functionality could be a little better (i.e. if someone opens/clicks don't re-send)

- Integration with something like mailchimp would be awesome

Overall: Simple to use and a great solution for agencies looking to offer review wizards to their clients.

Vendor Response

by Grade Us on December 05, 2018

Hey John,

Thanks for this great feedback about our email campaign functionality. Great news! We do offer the ability to deactivate a campaign based on open or click.

You can find those settings under your invite tab, but feel free to reach out to support if you'd like to have a screen share walkthrough on how to activate it for your clients.

I'll pass your feedback along to product. As reporting and email marketing analytics continue to grow in importance for agencies like yourself, that type of intelligent conditional behavior would definitely make sense!

I'll also let product know that you appreciate the white label solution is really working for you and your clients.

Thanks for being a fantastic customer!

Garrett

Great product, little expensive for marketers.

Dec 07, 2016
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use

Cons: Wish that white labeled clients had more access into system to make their own changes

Overall: Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Vendor Response

by Grade Us on December 09, 2016

Hey Jason, thanks for the review! We hear you on the pricing--we've tried to come in at a price that still gives agencies and marketers room but doesn't sacrifice the quality of product and service that we can provide. I'm not sure that the balance we strike is right for every customer.

As for granting access to clients, though, you may not be aware that you can now white-label our dashboard to allow clients to login and self-manage. However, there are some additional costs to set that up. Reach out to support AT grade.us if interested!

Offers The Best Review Funnel

Jan 15, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: The static review funnel is the best and most versatile one I've seen in Review Management products.

Cons: Inability to customize reports, and to generate pdf templates of paper materials.

Overall: Grade.us is part of our toolset in working as an agency to manage the online presence of small businesses. This tool serves as our review management base of operations. I love that it has the option to directly purchase branded and coded cards to distribute for the clients, but wish it had more free options to directly download or export the designs as pdfs to use elsewhere. Also, if the reports were able to be customized a little more discretely, their utility would go up significantly for us.

Modern Look & Feel. Effective. Great People.

Aug 28, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: I don't write many reviews but every now and then I'm compelled to. This is one of those times. I had been looking for a service like this one that would allow us to (1) easily capture reviews from customers, but more importantly, and this was harder to find, (2) easily and eloquently display/embed the reviews from around the web into our own website...and this is where Grade.us comes in.

I am very much against having customers review you on your own website because this has been subject to abuse by companies that will stuff their site with fake reviews, and therefore doing it this way has very little credibility. Therefore, it was important for us to get reviewed on 3rd party independent websites like Google, HomeAdvisor, etc.

Grade.us met both our goals and then some. Their whole platform has that modern look and feel that keeps up with our greatly designed website. It works - and - is easy to customize and integrate into your system.

Their customer service is off the charts too. Within a few minutes of signup, they emailed us asking if they could help. I had a few questions and got a response within the hour - every time.

Overall, we are very excited to have found grade.us and believe that their partnership will help us grow our business for years to come.

Vendor Response

by Grade Us on August 28, 2015

Thanks so much for the review, Hamlet. Glad you found us! We obviously share your view that reviews on third-party review sites are *way* more valuable than "vanity reviews" collected on your website. It's a wonder more review companies don't follow our lead! Anyway, thanks again. Please reach out if you ever need anything from us.

Awesome Review Management Software

Oct 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze).

Cons: I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin.

Overall: After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price!

Grade.us Helps us Help Others!

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to ward off potential negative reviews from permanently going online by driving people to the funnel.

Cons: We have not experienced any cons with grade.us to date.

Overall: Socialeyes Consultants has been partnering with grade.us for close to 2 years to offer our customers the best solution for review management.

Recommendations to other buyers: Make sure you work the whole program and utilize in store "review us" materials to drive people to the funnel.

Capterra loader

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Apr 20, 2018
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Cons: This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Overall: Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Digital Customer Support

Feb 01, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It works great and the cost allows an agency to make money on the platform.

Cons: No problems with the software. I do have problems with Google's review form. It is not clear and we have many that just leave stars instead of stars and comments. When asked, they do not see where they can write. I am sure we are missing great reviews because of this.

Overall: sometime I do not want to read or be directed to an article. When a client has a problem, it takes way too much time to solve by email and provided articles.

The staff is great and they are committed to doing a great job. But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience.

Again, no reflection on the CS team. Techs are great and knowledgable. Colten does an outstanding job!

Excellent Service; Improvement over our last

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of set-up for new clients and the ease of setting up recurring reports.

Cons: Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers.

Overall: I have enjoyed using Grade.us. The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price. Customer support is always quick and they have been very informative the times I have had to call with more specific questions. Thank you!

When Clients Tell Your Brand Story

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Overall: We are in an age now where every product and every small business is being validated by consumers and customers. When a small business has established a distinct brand and tagline, a potential customer turns to social media, review websites and other sources to see if real customers reinforce the business claims. I called this objective "When clients tell your brand story". By having the Grade.Us method of inviting reviews and then streaming the reviews to your website, it inspires the business staff to live up to the core values of the business because they are rewarded with great comments. Example: NC Center For Physical Therapy tagline is "Your Goal Is Our Goal". Just read their reviews on Grade.Us and you will see 5-star reviews reinforcing that tagline. And the business is rewarded with SERP high rankings and more new clients. Simple as that.

Capterra loader

Good value for the service

Dec 16, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

Cons: What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

Overall: It was ok, I ended up cancelling it after a few years to upgrade to another platform.

Probably still the best

Mar 26, 2019
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Simple setup for the most part Good features compared to other applications

Cons: Support hours not great for international users

The support staff are great to work with!

Jul 16, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Cons: No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016.

Jun 16, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner.

Cons: Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button.

Overall: We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive.

Great Reseller Review System

Dec 15, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Integrates with most review providers and staff is very happy to add new ones as needed for your particular industry.

Cons: Not targeted at a particular industry.

Overall: They have a great system that allows you to re-brand it to your own. We worked their features into our own review system and it works very well. It's a generic system. However, it's not branded for any particular industry.

Recommendations to other buyers: It's good to come up with your own review strategy when selling this to make it effective for your own industry.

Fantastic Support

Jan 29, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Cons: My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Overall: We have generate fantastic reviews for our business, and for our clients. Great software.

Capterra loader

Great for agencies

Mar 26, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

Cons: The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

Agency Customer of Over a Year

Dec 06, 2016
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: customer service

Cons: Lacking ability to delay text message requests

Overall: Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this.

Grade.us went above and beyond to help out with each issue promptly and successfully.

Our agency will continue to use grade.us for all of our reputation management needs.

Recommendations to other buyers: outside of delayed and/or scheduled text message requests, nope!

Must Have for Any Marketing Consultant

Feb 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Helps me deliver a valuable service to my clients.

Cons: They could improve on billing questions response times

Overall: It helps me tap existing goodwill my clients customers have for their business. Its completely "White Hat" and helps make it easy for customers to share their feedback via online reviews.

Now, if a client does not have a lot of happy customers out there, it doesnt work as well--but at least it helps them ID the problem.

We Love Grade.us

Dec 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use from the user side to our side. We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Cons: Slightly more expensive than other systems we have used, but only marginally so and you get what you pay for.

Vendor Response

by Grade Us on December 10, 2018

Thanks for the awesome review, Sarah! We love you too!

I'll let the support team know that you appreciate them! This review is one of those that really gets our week off to a great start and puts a little pep in our step, so thank you for that!

You're right, you get what you pay for! We're happy to have you as a customer. Hope your holiday season is going well :)

~ Garrett

Best Review Software for the $$$

Feb 08, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is for the clients to use, and that it works! If you use the review invites the reviews will come.

Cons: There isn't really anything I didn't like, they have made updates and changes to help with Functionality.

Overall: So far it has been a great experience and won't use anyone else.

A service that makes collecting reviews easy

Oct 21, 2015
4/5
Overall

3 / 5
Ease of Use

5 / 5
Customer Support

Comments: I've been using this product for about 2 months now, it makes things easier for me so I am not required to manually collect reviews from other paid services and individually post on client's websites. It takes a little while to set up which in the long run still saves time and effort. There have been some glitches along the way, but the customer service department and owner have been there for us each step of the way correcting any error as soon as it occurs. We look forward to continuing use of the product and see how it benefits our company and our clients.

Vendor Response

by Grade Us on October 29, 2015

Thanks, Crystal. Agreed. Setup can be complicated when onboarding lots of clients for the first time, white-labeling the accounts, ensuring you have all the right services enabled, etc.. Thanks for sticking with it!

We're always trying to balance two things: (1) giving marketers, SEOs and agencies like yours enough options and flexibility to implement campaigns the way you want to; and (2) keeping our application relatively simple and easy-to-use. We don't always succeed at both!

Thanks again for this feedback.

Capterra loader

Nice, simple yet powerful solution for reputation management.

May 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races!

Cons: It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment.

Overall: It allows you to manage your reputation with very little effort.

Great Tool for Managing and Improving Online Reputation

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use. Both on my end and visitors.

Cons: Pricey if using for only a few clients.

Overall: I use Grade.us for several of my clients. They love the fact that their reviews show up automatically on their site. It also gives their visitors an easy way to leave feedback. It is a good tool to help with managing and improving online reputation.

This program works!

Aug 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It contacts all my customers for me and gives them an option to reviewing my business

Cons: has had a few glitches. Once customer got seven e mails instead of the three! But the admins explained that this was a glitch.

Overall: Very happy, it does as it says. Worth their fee.

Grade.us is a great tool for Reputation Management

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly

Cons: It would be good to have consolidated reports that better show performance by location.

Overall: Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service. The platform is very friendly and easy to learn and the customer service team is simply amazing.

The best platform for my clients

Feb 09, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the layout and user friendliness of the platform. The best hands down for my clients!

Cons: Would love if the software could add more marketing to the reviews in addition to Facebook and Twitter.

Overall: Great customer service !

Vendor Response

by Grade Us on February 11, 2019

Thanks for the great review, Roshanda!

Good suggestion about integrating more social networks for marketing positive reviews. I'll pass it along to our product team.

I'll share your kind words with our support team! (Afshaun says hi!)

~ Garrett

Tested most all of them out there and this is the one that gets it done right for managing reviews!

Mar 23, 2015
5/5
Overall

Comments: I searched high and low through many of the review platforms. They all had bits and pieces but didn't do it quite right. Then I found Grade.us. They do it the right way and make it easy. I needed a platform that I could management my own reviews and the reviews of all my clients. Grade.us makes that easy. I can white label my service 100% and make it my own. My clients are getting great results!

Pros: Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have. All the top reviews sites are there and if you need others they will add them. Always making positive updates to the platform. Clean and simple interface.

Cons: None really. One thing they don't have is an emailing system. Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page.

So easy to use, my infant daughter could learn it.

Jun 10, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

5 / 5
Value for Money

Comments: I don't know what I like better... the fact that I only needed 75 seconds of instructional videos before I was 80% of the way to becoming a power user? Or the customer service team that handles my "we're not like your other paying customers" requests. They're amazing. Jon's amazing. They're all amazing.

Pros: The interface is simple, understandable, does EVERYTHING you could want in the review funnel industry, and is less costly than the other big brands that are out there. A week before finding GRADE.us, I was on a sales call with someone trying to sell me their full version for $5000/year... or their lite version for $2500. If more people knew GRADE.us existed, that other company would be out of business.

Cons: I wish I could magically teleport a staff member behind our customers when they're reading their "Take a moment to review us!" emails. I'm thinking this would definitely improve conversion rates! Please add this teleportation feature at your earliest convenience.

Vendor Response

by Grade Us on June 11, 2015

Aww, shucks. Thanks, Mike! Teleportation? We're working on it ;)

Anytime I have questions, there is a polite and patient person there to help!

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

Cons: Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

Super, excellent product, ease of use and amazes my clients

Jun 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.

Overall: ease of use and happy clients

Vendor Response

by Grade Us on June 08, 2017

Thanks, Nigel! It's great to hear this kind of feedback from long-term customers. We're still working hard ;-)

A great way to get into reputation management

Nov 02, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: - The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price.

- The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach!

- The company keeps up with compliance issues. When Google announced the update regarding sentiment and reviews, Grade.us was the first (that I noticed) to make necessary changes to its platform to stay compliant.

Cons: - The UI is not great, at all. It will make you feel less productive by just looking at it.

- The auto-generated reports are not pretty. They do the job, but they aren't something most companies would be proud to show off to a client.

Overall: Overall, it is a great product. You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations. Grade.us integrates with other reporting tools, so you really don't even need to look at the Grade.us-generated reports. Lots of value for the money, and the tool works almost flawlessly. If you're on the fence about what tool to go with, choose Grade.us until you make up your mind.

Capterra loader

Excellent to work with

Oct 15, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Love how everything is so simple and how everything is collaborated and gathered into one central place

Cons: Nothing I really enjoyed working with this company over the years and Wes in customer service is phenomenal!

Overall: Great service and great experience

Vendor Response

by Grade Us on October 17, 2018

Thanks for your kind words, Steven! I'll pass along your thoughtful review to Wes and the rest of the team. I know they're appreciate it!

~Garrett

The best product for any business to get more 5 stars review

Dec 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Grade us by far is the leading software for businesses to get 5 stars reviews

they make it very simple to get in touch with your pervious clients and collect reviews.

Reviews are very important in my line of work.

Too often, very happy clients do not take action while unhappy ones goes straight to the social media and start to bad mouth Grade.us pushes the happy client to go online and submit a review and help us to take care of our unhappy client internally.

If reviews are part of your business look no further just use Grade us

The second best feature (and it is almost as valuable as the best feature) is the way that unhappy clients are segregated for direct contact by my staff. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Often, we can turn them into pleased clients.

Customer Success Specialist

Dec 21, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to use tool that allows me to provide an important service for my clients.

Cons: It is not perfect but I am hopeful it's evolution will unfold with minimal pain for me.

Overall: I think this product is fantastic and their customer support is 5 star! I was having an issue (turned out to be a simple solution as most issues do) with my Grade Us form and allowing clients to post their ratings/reviews on a clients google + page. I reached out to Grade Us Support and within minutes, received a well thought out email with the solution I needed. Thank you

Recommendations to other buyers: Short of creating your own custom solution, this is one to seriously look at.

Simple to use modular reputation management system for small business

Sep 27, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: After testing numerous review and reputation monitoring applications, the solution from Grade.Us came as a welcome surprise.

From it's no-nonsense dashboard and ease of setup to the complete white labeling of the software, it's been a joy to use.

There have been a few little issues as I'm in the UK and the software has been made for the US market, nevertheless the support has been exceptional, even the CEO John hall has been involved resolving my questions.

The modular design is what attracts me the most allowing me offer more custom solutions to clients not found in other more expensive solutions.

All-in-all, if you're looking for a review getting and reputation monitoring system for small business, then these guys have got to be in your shortlist.

Vendor Response

by Grade Us on September 28, 2015

Thanks, Jon. Agreed, we've had a focus on North American markets for too long and though we've now internationalized most of our feature set, there's work yet to do!

Great way to monitor your brand's reputation!

Dec 06, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to set up and the customer support is fantastic.

Cons: The backend can be a little clunky, especially with multiple clients.

Overall: Grade.us is a fantastic way to monitor reviews around the web. By creating a dedicated portal for our clients, we have been able to capture more reviews from satisfied customers and address unhappy customers directly. It's easy to set up, and the ability to customize has been a wonder!

The best reviews platform I've found

Jul 17, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: This software is feature rich and simple to use. I tried a couple others. One was less expensive but more complicated and didn't offer anything close to the functionality of Grade.us . I am hooked!

Cons: I wish the prospecting report was more targeted. For example, restaurant reports don't show Zomato or Trip Advisor on them. I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.

The Best Review Acquisition System Out There. Period!

Aug 26, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's simple set up, it's options to customize, and being able to white label.

Cons: There is nothing I don't like.

Overall: Finally. A review generation system that is classy and works. We all know getting reviews can sometimes be difficult ,even when you have a rolodex of happy customers! Not anymore. This system simplifies the path for the customer leaving the review, and automates the process for the business.

Recommendations to other buyers: This simple css works to add a background image to your review request form: #content-container { background-image:url("http://[your background image choice url]");background-size:cover;}

Trippled Google reviews in less then 30 days.

Jul 20, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use.

Able to stream reviews with their wordpress plugin right to my website.

Follow up emails if the customer does not click in email to rate.

Cons: None I can think of except it is not free. Very much worth the price for my type of business though.

Overall: For a local HVAC business reviews are crucial. Over 5 years and only managed to get 14 customers to leave feedback. Now at 36 positive reviews with 1 day left in the trial offer and thats not counting yelp reviews that are "not recommended", not the softwares fault just Yelp is horrible.

What a great product

Jun 16, 2016
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: the ability to completely white label this product as well as the back-end knowledge base. I have had to email several questions when I couldn't find the answer in the knowledge base and so far I have received a response within minutes of asking the question. By the way, every question I have asked ended up having a knowledge base article that I just didn't find.

Cons: None so far!!!

Overall: The one area I have struggled with my clients is how to help them get great reviews. I've read countless articles with "tips and tricks" to accomplish this, but they all had the same problem...it would take my clients serious dedication to accomplish. I literally stumbled on grade.us while researching something else, and immediately fell in love. With the widgets, landing pages, and email add-ons that they have, not to mention the written marketing pieces available it takes the work off of my clients. I look forward to a very long and prosperous relationship with this company