Who Uses This Software?

Grade.us lets agencies and marketers manage hundreds of clients/locations in one dashboard. We cover industries including auto, healthcare, home and professional services, hospitality, retail & more.


Average Ratings

125 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $90.00/month
    See pricing details
  • Free Version
    Yes
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Grade Us
  • grade.us/home
  • Founded 2013
  • United States

About Grade.us

White-label review management for marketers, agencies and SEO specialists. Grade.us has 10,000+ users automating the review generating process on sites like Google, Facebook and 100+ industry-specific review sites. Reach unhappy customers to improve their brand experience. Monitor reviews across 90+ review sites so you always know whats being said about your company. Turn your best reviews into SEO-friendly web and social media content to earn stars on your organic SERPs.


Grade.us Features

  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Campaign Management
  • Customer Review Platform
  • Gamification
  • Response Management
  • Review Monitoring
  • Sentiment Analysis
  • Social Media Metrics
  • Social Media Monitoring
  • Campaign Management
  • Dashboard
  • Negative Feedback Management
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • Social Sharing

Grade.us Reviews Recently Reviewed!


This is a difficult space, but I think I made the right choice

Apr 17, 2018
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I wish this wasn't broken down into pros and cons. Reviews like these are for products like this are too complex for such simplistic answers. My advice is to get in touch with their team and ask for a proper demo or support session before you go set this up for your clients. That's what made the difference for me. - Extensive functionality with a big list of options to customise the platform in comparison to other systems I've seen. - They're pretty good at updating and upgrading their feature list and overall, the clients I use this with are happy and that to me is what matters most. - Staff and help/support team are very helpful and willing to do everything they can to get things right.

Cons: It's not the prettiest interface so if you want it to look exactly like your customer's brand, it may not be for you. But what is more important is 'does it do what it says it will do' and the answer is yes so that is more a pro than a con. I have to admit I find the help screens and information very confusing but if you're more web savvy than me, you may think it's a doddle. What they probably lack is a more robust training video catalogue so be ready to do a fair amount of reading if you want to implement this properly.

Best balance of features vs. cost, excels at review acquisition.

Jul 05, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Grade.us has best balance of features vs. cost that I've found on the market, and it excels at the most important task ¿ helping the business or organization acquire reviews. Other apps may have more robust reporting or dashboards at them moment, but they are often weak on acquisition. The Grade.us feature set leaves no acquisition opportunity overlooked. There's a customizable autoresponder system to drip review requests, a simple review invitation feature that allows organizations to quickly trigger the autoresponder (without signing-in to the dashboard), even nicely-printed invitation cards. The review "funnel" can also be triggered by an embeddable review button, live review widget (just click a star to start), or QR code. Negative reviews are routed to the organization first, at least presenting a opportunity for the reviewer to vent themselves and for the organization to respond before going public. The system reliably tracks 80+ review sites ¿ all the usual suspects plus many social media and industry sites. Daily email alerts keep the organization current. Positive reviews (or all reviews if you like) may be streamed to any website. All very nice. Support is snappy and I believe the company is intent on refining and polishing this app over time. I've seen significant development over the last six months. Five stars for Grade.us!

Pros: Easy and fast for reviewers to use ¿ resulting in better acquisition. Mobile-friendly. Solid tracking and alert system.

Cons: I'd like to see more refined dashboard reporting, similar to other systems that provide visual representations of activity over time.

Vendor Response

by Grade Us on July 23, 2015

Thanks for your review, Michael! Agreed--we absolutely need more in the way of a visual dashboard for all of the review data we collect for you. The scheduled PDF and Web based reports are nice for sharing with your clients, but it would be nice to login and see your current stats "at a glance." It's in the pipeline!

Affordable solution for monitoring and increasing reviews across the web!

Dec 21, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: First , the Grade.Us customer support is awesome! They have built an easy to use review system that doesn't require a programming degree to set up nor is there a hefty start up fee! In fact, there is no set up fee or contracts! Getting started takes less than an hour and there are many review platforms you can include in your invitation to customers which helps you to control where you want to concentrate reputation management. For example, if you have a healthy amount of reviews on Google but not many on Facebook you can remove Google from the invite to encourage more Facebook reviews. There are review platforms I hadn't even heard of but of which will help with your SEO efforts. We noticed a significant increase in traffic and form fills after we built up our positive reviews from 5 to over 50 in less than a month. Grade.Us makes it super simple for your invitees to take action. You can also create a widget to stream reviews on your website in real time and filter out any negative ones. I looked at a couple of others and none could compare to the fair pricing of Grade.Us. We were spending a ton of money on another major review system that only helped us gather reviews on their platform but not across the web.

The only slight I have which I've brought up and have hope that they will include as they come out with updates is more flexibility in the dashboard for sorting invites sent by last name and also the exact action and last action date of the reviewer. I also hope to see a function to have a way for multiple email types to be stored so that it can be selected without re-editing the invitation content when you want to segment your invitation to a particular platform such as Angie's List referrals.

Overall though, I haven't found a better review invitation and tracking system that functions as smoothly as Grade.Us and especially the reasonableness of the pricing. Other systems I looked over had complicated rates and a prohibitive pricing structure for multiple locations without additional value.

Very happy with the platform, the service, the pricing and most importantly - the results it has produced!

Great product, little expensive for marketers.

Dec 07, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use

Cons: Wish that white labeled clients had more access into system to make their own changes

Overall: Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Vendor Response

by Grade Us on December 09, 2016

Hey Jason, thanks for the review! We hear you on the pricing--we've tried to come in at a price that still gives agencies and marketers room but doesn't sacrifice the quality of product and service that we can provide. I'm not sure that the balance we strike is right for every customer.

As for granting access to clients, though, you may not be aware that you can now white-label our dashboard to allow clients to login and self-manage. However, there are some additional costs to set that up. Reach out to support AT grade.us if interested!

Modern Look & Feel. Effective. Great People.

Aug 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I don't write many reviews but every now and then I'm compelled to. This is one of those times. I had been looking for a service like this one that would allow us to (1) easily capture reviews from customers, but more importantly, and this was harder to find, (2) easily and eloquently display/embed the reviews from around the web into our own website...and this is where Grade.us comes in.

I am very much against having customers review you on your own website because this has been subject to abuse by companies that will stuff their site with fake reviews, and therefore doing it this way has very little credibility. Therefore, it was important for us to get reviewed on 3rd party independent websites like Google, HomeAdvisor, etc.

Grade.us met both our goals and then some. Their whole platform has that modern look and feel that keeps up with our greatly designed website. It works - and - is easy to customize and integrate into your system.

Their customer service is off the charts too. Within a few minutes of signup, they emailed us asking if they could help. I had a few questions and got a response within the hour - every time.

Overall, we are very excited to have found grade.us and believe that their partnership will help us grow our business for years to come.

Vendor Response

by Grade Us on August 28, 2015

Thanks so much for the review, Hamlet. Glad you found us! We obviously share your view that reviews on third-party review sites are *way* more valuable than "vanity reviews" collected on your website. It's a wonder more review companies don't follow our lead! Anyway, thanks again. Please reach out if you ever need anything from us.

Grade.us Helps us Help Others!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ability to ward off potential negative reviews from permanently going online by driving people to the funnel.

Cons: We have not experienced any cons with grade.us to date.

Overall: Socialeyes Consultants has been partnering with grade.us for close to 2 years to offer our customers the best solution for review management.

Recommendations to other buyers: Make sure you work the whole program and utilize in store "review us" materials to drive people to the funnel.

Capterra-loader

We like having GradeUs in our toolbelt but it's a little pricey for the features.

Apr 20, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful.

Cons: This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price.

Overall: Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition.

Excellent Service; Improvement over our last

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of set-up for new clients and the ease of setting up recurring reports.

Cons: Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers.

Overall: I have enjoyed using Grade.us. The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price. Customer support is always quick and they have been very informative the times I have had to call with more specific questions. Thank you!

When Clients Tell Your Brand Story

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Overall: We are in an age now where every product and every small business is being validated by consumers and customers. When a small business has established a distinct brand and tagline, a potential customer turns to social media, review websites and other sources to see if real customers reinforce the business claims. I called this objective "When clients tell your brand story". By having the Grade.Us method of inviting reviews and then streaming the reviews to your website, it inspires the business staff to live up to the core values of the business because they are rewarded with great comments. Example: NC Center For Physical Therapy tagline is "Your Goal Is Our Goal". Just read their reviews on Grade.Us and you will see 5-star reviews reinforcing that tagline. And the business is rewarded with SERP high rankings and more new clients. Simple as that.

The support staff are great to work with!

Jul 16, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Cons: No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

The Grade.Us platform is fabulous! One of THE BEST decisions we made in 2016.

Jun 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Customizing each account to reflect that business. The peace of mind in knowing that you are managing you reviews in a proactive vs reactive manner.

Cons: Would like cleaner interface with Facebook - where we could just put a post that links to the system - Like a Facebook Grade.Us button.

Overall: We now feel in more control of the review system. We can be proactive vs reactive & request reviews instead of just reacting to those we receive.

Great Reseller Review System

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Integrates with most review providers and staff is very happy to add new ones as needed for your particular industry.

Cons: Not targeted at a particular industry.

Overall: They have a great system that allows you to re-brand it to your own. We worked their features into our own review system and it works very well. It's a generic system. However, it's not branded for any particular industry.

Recommendations to other buyers: It's good to come up with your own review strategy when selling this to make it effective for your own industry.

Fantastic Support

Jan 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Cons: My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Overall: We have generate fantastic reviews for our business, and for our clients. Great software.

Agency Customer of Over a Year

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: customer service

Cons: Lacking ability to delay text message requests

Overall: Our agency switched over to grade.us after a frustrating relationship with another service. We left because of poor customer service, which is an important thing to have with a platform such as this.

Grade.us went above and beyond to help out with each issue promptly and successfully.

Our agency will continue to use grade.us for all of our reputation management needs.

Recommendations to other buyers: outside of delayed and/or scheduled text message requests, nope!

A service that makes collecting reviews easy

Oct 21, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using this product for about 2 months now, it makes things easier for me so I am not required to manually collect reviews from other paid services and individually post on client's websites. It takes a little while to set up which in the long run still saves time and effort. There have been some glitches along the way, but the customer service department and owner have been there for us each step of the way correcting any error as soon as it occurs. We look forward to continuing use of the product and see how it benefits our company and our clients.

Vendor Response

by Grade Us on October 29, 2015

Thanks, Crystal. Agreed. Setup can be complicated when onboarding lots of clients for the first time, white-labeling the accounts, ensuring you have all the right services enabled, etc.. Thanks for sticking with it!

We're always trying to balance two things: (1) giving marketers, SEOs and agencies like yours enough options and flexibility to implement campaigns the way you want to; and (2) keeping our application relatively simple and easy-to-use. We don't always succeed at both!

Thanks again for this feedback.

Capterra-loader

Nice, simple yet powerful solution for reputation management.

May 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races!

Cons: It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment.

Overall: It allows you to manage your reputation with very little effort.

Great Tool for Managing and Improving Online Reputation

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use. Both on my end and visitors.

Cons: Pricey if using for only a few clients.

Overall: I use Grade.us for several of my clients. They love the fact that their reviews show up automatically on their site. It also gives their visitors an easy way to leave feedback. It is a good tool to help with managing and improving online reputation.

Grade.us is a great tool for Reputation Management

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: User friendly

Cons: It would be good to have consolidated reports that better show performance by location.

Overall: Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service. The platform is very friendly and easy to learn and the customer service team is simply amazing.

Tested most all of them out there and this is the one that gets it done right for managing reviews!

Mar 23, 2015
5/5
Overall

Comments: I searched high and low through many of the review platforms. They all had bits and pieces but didn't do it quite right. Then I found Grade.us. They do it the right way and make it easy. I needed a platform that I could management my own reviews and the reviews of all my clients. Grade.us makes that easy. I can white label my service 100% and make it my own. My clients are getting great results!

Pros: Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have. All the top reviews sites are there and if you need others they will add them. Always making positive updates to the platform. Clean and simple interface.

Cons: None really. One thing they don't have is an emailing system. Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page.

So easy to use, my infant daughter could learn it.

Jun 10, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I don't know what I like better... the fact that I only needed 75 seconds of instructional videos before I was 80% of the way to becoming a power user? Or the customer service team that handles my "we're not like your other paying customers" requests. They're amazing. Jon's amazing. They're all amazing.

Pros: The interface is simple, understandable, does EVERYTHING you could want in the review funnel industry, and is less costly than the other big brands that are out there. A week before finding GRADE.us, I was on a sales call with someone trying to sell me their full version for $5000/year... or their lite version for $2500. If more people knew GRADE.us existed, that other company would be out of business.

Cons: I wish I could magically teleport a staff member behind our customers when they're reading their "Take a moment to review us!" emails. I'm thinking this would definitely improve conversion rates! Please add this teleportation feature at your earliest convenience.

Vendor Response

by Grade Us on June 11, 2015

Aww, shucks. Thanks, Mike! Teleportation? We're working on it ;)

Anytime I have questions, there is a polite and patient person there to help!

Jun 30, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

Cons: Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

Super, excellent product, ease of use and amazes my clients

Jun 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.

Overall: ease of use and happy clients

Vendor Response

by Grade Us on June 08, 2017

Thanks, Nigel! It's great to hear this kind of feedback from long-term customers. We're still working hard ;-)

The best product for any business to get more 5 stars review

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Grade us by far is the leading software for businesses to get 5 stars reviews

they make it very simple to get in touch with your pervious clients and collect reviews.

Reviews are very important in my line of work.

Too often, very happy clients do not take action while unhappy ones goes straight to the social media and start to bad mouth Grade.us pushes the happy client to go online and submit a review and help us to take care of our unhappy client internally.

If reviews are part of your business look no further just use Grade us

The second best feature (and it is almost as valuable as the best feature) is the way that unhappy clients are segregated for direct contact by my staff. We stand behind our work, but we can't address a problem that we are not aware of. By identifying displeased clients, we are often able to address their issue and avoid a negative review. Often, we can turn them into pleased clients.

Customer Success Specialist

Dec 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is easy to use tool that allows me to provide an important service for my clients.

Cons: It is not perfect but I am hopeful it's evolution will unfold with minimal pain for me.

Overall: I think this product is fantastic and their customer support is 5 star! I was having an issue (turned out to be a simple solution as most issues do) with my Grade Us form and allowing clients to post their ratings/reviews on a clients google + page. I reached out to Grade Us Support and within minutes, received a well thought out email with the solution I needed. Thank you

Recommendations to other buyers: Short of creating your own custom solution, this is one to seriously look at.

Simple to use modular reputation management system for small business

Sep 27, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After testing numerous review and reputation monitoring applications, the solution from Grade.Us came as a welcome surprise.

From it's no-nonsense dashboard and ease of setup to the complete white labeling of the software, it's been a joy to use.

There have been a few little issues as I'm in the UK and the software has been made for the US market, nevertheless the support has been exceptional, even the CEO John hall has been involved resolving my questions.

The modular design is what attracts me the most allowing me offer more custom solutions to clients not found in other more expensive solutions.

All-in-all, if you're looking for a review getting and reputation monitoring system for small business, then these guys have got to be in your shortlist.

Vendor Response

by Grade Us on September 28, 2015

Thanks, Jon. Agreed, we've had a focus on North American markets for too long and though we've now internationalized most of our feature set, there's work yet to do!

Great way to monitor your brand's reputation!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's easy to set up and the customer support is fantastic.

Cons: The backend can be a little clunky, especially with multiple clients.

Overall: Grade.us is a fantastic way to monitor reviews around the web. By creating a dedicated portal for our clients, we have been able to capture more reviews from satisfied customers and address unhappy customers directly. It's easy to set up, and the ability to customize has been a wonder!

The best reviews platform I've found

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software is feature rich and simple to use. I tried a couple others. One was less expensive but more complicated and didn't offer anything close to the functionality of Grade.us . I am hooked!

Cons: I wish the prospecting report was more targeted. For example, restaurant reports don't show Zomato or Trip Advisor on them. I opted not to use the review scan because I prefer to have a conversation/email to explain the findings and give them the other findings that I searched out myself.

The Best Review Acquisition System Out There. Period!

Aug 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It's simple set up, it's options to customize, and being able to white label.

Cons: There is nothing I don't like.

Overall: Finally. A review generation system that is classy and works. We all know getting reviews can sometimes be difficult ,even when you have a rolodex of happy customers! Not anymore. This system simplifies the path for the customer leaving the review, and automates the process for the business.

Recommendations to other buyers: This simple css works to add a background image to your review request form: #content-container { background-image:url("http://[your background image choice url]");background-size:cover;}

Trippled Google reviews in less then 30 days.

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use.

Able to stream reviews with their wordpress plugin right to my website.

Follow up emails if the customer does not click in email to rate.

Cons: None I can think of except it is not free. Very much worth the price for my type of business though.

Overall: For a local HVAC business reviews are crucial. Over 5 years and only managed to get 14 customers to leave feedback. Now at 36 positive reviews with 1 day left in the trial offer and thats not counting yelp reviews that are "not recommended", not the softwares fault just Yelp is horrible.

What a great product

Jun 16, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: the ability to completely white label this product as well as the back-end knowledge base. I have had to email several questions when I couldn't find the answer in the knowledge base and so far I have received a response within minutes of asking the question. By the way, every question I have asked ended up having a knowledge base article that I just didn't find.

Cons: None so far!!!

Overall: The one area I have struggled with my clients is how to help them get great reviews. I've read countless articles with "tips and tricks" to accomplish this, but they all had the same problem...it would take my clients serious dedication to accomplish. I literally stumbled on grade.us while researching something else, and immediately fell in love. With the widgets, landing pages, and email add-ons that they have, not to mention the written marketing pieces available it takes the work off of my clients. I look forward to a very long and prosperous relationship with this company

Seamless and easy to get up in running in no time at all!

Oct 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Everything was so easy to add to my existing web site and social media extensions. Streaming collective reviews and making it easy for clients to be able to enter a review with out much effort at all.

Overall: Reviews up on my website and campaigns in clients hands within an afternoon.

Vendor Response

by Grade Us on October 13, 2017

Thanks for the kind review, Rose! That's great that setup was quick and easy--we're always packing more features into the platform and never want to lose that core simplicity. Let us know how it goes :)

-- Jon

Outstanding support for agencies...Constant product improvements

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We evaluated all the major white-label providers for Reputation Management software, and this company stood out above the rest. The support is top-notch. The founder has bent over backwards to help us out multiple times, and I can tell he personally cares about providing a best-in-class service. Look at all these other reviews and you will quickly see this.

Additionally, they constantly add new features and upgrades, so we are comfortable knowing we are able to take advantage of the latest tech improvements and offer them to our clients.

We run online reputation management for about 25-30 businesses through our Nashville marketing company (http://rushhourlocal.com) and a great part of our success is due to this product and the team behind it.

Could not more highly recommend this service. Truly Best-In-Class.

Save time and gives every customer the opportunity to review

Nov 15, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: once set up it is quick to use. It get to every customer. Should a bad review surface it gives you the opportunity to contact the customer before they sting you with a poor review.

Cons: They do not support SMS in my country. I feel like I am paying for the complete package and only getting part of it.

Overall: saves me time and it reaches every customer. gives you one last chance to avoid the dreaded poor customer review .

Grade us is the best Review Management Tool in Terms of Bang for Your Buck

Dec 06, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The flexibility and plethora of features.

Cons: I don't want competitors to know about it lol. The Google review link doesn't always open directly for leaving a review, if that can be sorted it would be great.

Overall: There are many review management tools out there. Some lack in features, and others are just too expensive. Grade us gives you all the needed features and is the most affordable tool out there today to manage your online reviews amongst other things.

Recommendations to other buyers: Consider multiple location businesses like mine and how you can make it easy to apply certain features across the board rather than one by one. Also, i don't know if my customer will open the email requesting a review via smartphone or desktop. One unified link that will open the right review page irrelevant of the medium being used would be great. It's confusing how there's one link for mobile, one for desktop and yet another for this and another for that.

Great Customer Support

Jul 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly. I'm not web illiterate but I can say that I'm a little intimidated by some of the programs selling reviews and reputation management. This company takes the complex and makes it easily understandable...giving me something to work with when explaining to my clients.

Overall: Garrett was very helpful and informative, helping me to make the decision to work with his company.

Great tool for my clients.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect.

Cons: There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well.

Overall: Introduced a new and very scalable service to our clients.

Love Grade.Us

Dec 06, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I haven't tried any other review management software besides Grade.Us, which is a recommendation in and of itself as I haven't needed any other management software. We're an SEO company so getting our client's online reviews can be the difference between getting a lot of customers and getting none at all. And you better believe if our clients don't get any customers, we won't have any clients. Grade.Us makes it super easy to set up email campaigns and get everything out. Also, their review landing pages are really easy to work with and very customizable. What really impresses me is I've been called twice before by the owner, to answer my support questions. Obviously, he's pretty passionate about his product. Good work Grade.Us!

Changes don't take and it's nearly impossible to reach customer service

Jun 02, 2017
1/5
Overall
1 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: In theory, it's good software, if it works and if there is tech support to help.

Cons: It seems intuitive until you actually send out a test email. Then you find that none of the changes they made stuck. When I tried calling tech support, (twice) no one was available. I was promised a call back and nothing. Back to square one.

Vendor Response

by Grade Us on June 03, 2017

Thanks for the feedback, Wendy. Ouch! My apologies for the bad experience.

I see you're on a free trial and did reach out twice just now before posting this review. Note that it is well into after-hours on Friday night here on the East Coast and our staff does take weekends off except for emergencies. Sorry for this inconvenience.

I'm sure we can troubleshoot your issue--thousands of customers are successfully using the features you mention. Please feel free to reach out to me directly at your convenience.

Jon Hall (founder and CEO)
973-508-9277

Review of GradeUs!

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Value, ease of use.

Cons: Would like a better marketing page!

Overall: I love the service. It's a great way for me to add value to my core package. It's a great way to start a relationship with a business and then walk them towards my core package over time.

Grade.us is a great tool

Dec 06, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The ability to proactively gather reviews from happy customers.

Cons: The top navigation is a little confusing.

Overall: I've found a lot of value in Grade.us as an addition to our reputation management and marketing efforts. It's easy to set up and use and makes growing your reputation painless and quick. We can now engage with customers in a way we couldn't before and it's paying off.

Recommendations to other buyers: Allow for more than one user without additional cost.

Great tool. Good pricing.

Dec 06, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Pricing structure allows me to be profitable. If a client wants to self-manage, white labeling is easy, and minimal training is required.

Cons: Appearance could be cleaner, and more options for requesting new reviews would be great.

Overall: I've been using Grade.Us for over 6 months, and have had great success. My clients are getting 2-5 reviews per week that they wouldn't otherwise get.

Huge tool for generating exponential growth!!

Dec 20, 2016
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: We've had great success with this service and it has generated exponential growth for our company. The one downside that I would like to point out is the review manager system does not notify me nor keep accurate count when reviews are placed. I have found it to be of no help and I have to go to every site daily to find my reviews.

I have recommended this service to other company owners and explained the power it holds on making it very easy for the consumer to post a review. My company actually had me write an online review training manual due to the success I generated with Grade Us and our reviews counts have increased since rolling this out for the entire company to use.

Would Give 6 stars if could for SUPERIOR customer service

Feb 06, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Customer Service is absolutely amazing

Cons: Overall impressed with no cons...customer service was always right there to guide me with any questions

Overall: Excellent customer service, top notch, very impressed. Using for my retail business with multiple locations.

Recommendations to other buyers: 100% give it a try for your business. You'll see from the first contact with the company that you're in great hands.

Great results for the investment!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Just customizable enough for us to deliver a personalized white-label product.

Cons: Can't talk to developers about creative solutions to issues with schema and the popular platform we use.

Overall: Grade us makes it easy and affordable to us to deliver tremendous results to our clients. It gives our clients everything they need to get more reviews.

Jon Hall and GradeUs Are The Best!

Mar 24, 2017
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The affordability, ease of use for the reviewers, and nicely formatted reports.

Cons: The learning curve. I wish there were training videos.

Overall: The learning curve for utilizing all of the features on the dashboard has been challenging. But Customer support representative

and the team have been very responsive and patient. They are the real deal!

Excellent product in every way

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I highly recommend Grade.us to any marketing agency that is looking to give their clients an easy win. I find that when starting to work with a new client, they are often anxious to start seeing some results from all the money they are spending with my agency. However, many of the most effective marketing tactics take time to do well--SEO, web design, etc. One exception is reputation marketing. With Grade.us, I can give my clients something tangible in the very first meeting that will get them immediate results. Even a few 5-star reviews in the right places make a big difference, and Grade.us makes getting those reviews easy.

I have many happy clients

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The review stream.

Cons: Haven't found anything I don't like about it.

Overall: Using Grade.us to help clients get more reviews, and to more easily address negative reviews. Recently upgraded to agency plan and starting to use the email invite - that has been working very well.

Recommendations to other buyers: I just wish Angie's list would allow Grade.us to stream their reviews, maybe someday.

Perfect For Small Business Owners

Aug 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a digital agency catering to small business and we know first hand that monitoring and managing online reviews is not only a large task but is critical to success for small business owners. We have seen first hand how reviews that are not funneled or attended to or even requested and can be very destructive to a business.

We love the following:

1. Ability to funnel bad reviews

2. Ability to create an automated marketing funnel to ask and retrieve reviews from happy customers

3. Ability to oversee incoming reviews. This allows us to responds quickly and appropriately without having to scour the web ourselves.

Capterra-loader

Incredible software for the money!

Nov 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The effectiveness and value of getting positive public reviews along with the private feedback to help us improve.

Overall: You are mostly on your own to figure it out, although their customer service team can help with questions. And they have the articles to understand most aspects of the software better.

I am using it, that says it all

Apr 29, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We are a digital printshop and wanted to boost our rating for people to know more about the level of our service. we tried POS requests. Personally asking clients to like us on social media.

Nothing worked.

Grade.us is a great tool. We have been getting lots of reviews. Not many clients want to log into their social media and post the review there, but still we can use the review and post it as an image.

Most importantly, its a fraction of some competitors and does exactly the same but better.

Excellent investment and they were very patient in talking to us over the demo period.

I recommend it highly

A Great Addition to my list of Services

Oct 16, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: A client asked me to recommend a service that would help them manage their online reputation. I was pleased to find Grad.us. I was about to purchase the service for my client and then realized that they had a reseller option and I jumped at the opportunity. This is exactly what I needed to expand the services I offer.

Pros: White labeling - Expanding my brand this easy helped my one man shop. Customer Support - Getting a phone call on a Saturday to fix an error that I made, saved me time and money. Continually updating the product with new tools and features as well as upgrading existing features.

Cons: As a beginner I find some of the more advanced features difficult to use, but the support team is always there to help when needed

The beauty is in the simplicity

Dec 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Grade.Us is a fantastic solution to a growing problem. Presenting clients with an affordable, simple solution to automating more positive reviews and cutting off bad reviews has instantly turned me into an authority on reputation management. It's easy to talk to potential customers about a problem they know exists. Grade.Us has provided a professional yet affordable solution that makes sense to local and small business owners. Adding Grade.Us to my list of services was one of the best decisions I've made. Customer service doesn't get any better than quick, personal answers from the founder himself, Jon Hall.

In a league of their own

Nov 26, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Grade.us is simply the best, most user friendly tool out there for helping a local business get reviews.

Creating your review landing page takes all of 2-5 minute (I'm not exaggerating). Then adding the review button to your website takes 1 minute. (Once again, not exaggerating).

Using their software is not only easy, but the customer support is hands down amazing. Any and all issues are always taken care of quickly and correctly.

I can't recommend Grade.us enough. If you need help getting more reviews for your clients and are in the market for review software, then Grade.us is the one to go with.

Thanks, from NV Models & Talent

Oct 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I believe it Must Be Said that working with Garrett S. from Grade.us has been a completely positive experience! He has walked me through the set up and all of the great features of the platform and made sure that I knew I could contact him whenever I needed a question answered.

In addition to the top-notch customer service we have received, the funnel has been easy to navigate and set up. I believe Grade.us offers HUGE value for the price and I am looking forward to the next several months. It is going to be exciting to see the positive changes to our online presence.

Simple to Implement Platform

Dec 25, 2014
5/5
Overall

Comments: After a long and exhausting search for a reputation management software solution that I could present to my local clients, Grade.Us was the obvious choice to make. Both powerful and the best value I could find. Quick to set-up, simple to implement and end-user friendly to help my customers gain control of their online reputation. Automating the review process for my customers has never been easier. Now when I visit a customer I treat it like my American Express, I don't leave home without it.

Pros: Easy to set up Simple to explain End user friendly Affordable solution

Cons: None

WOW! This is THE Review System to use!

Feb 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My agency has been looking for a review system to offer for our clients for months. We have tried other options and all have failed. Whether it was customer service, issues with the platform, all of the above... etc. After the walk-through of Grade.Us with Jon, I knew we had found our solution! Grade.Us has been a breeze to set up for our clients (About 15 complete and many more to come on board!). I am able to set up a client in a matter of minutes. The data, reporting, customer service and program are amazing! I am so happy we found Grade.Us!

Pros: The data, reporting, customer service and program are amazing! Jon and Cindy have been awesome to work with!

Cons: That I didn't find this sooner... it would have saved me a lot of stress with other systems!

Incredible value and ROI

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Grade.us has become our goto system for attracting, capturing and leveraging great reviews for ourselves and our clients.

Grade.us offers a robust platform for sending out drip emails to encourage customers to provide reviews on the channels we want, while effectively capturing negative reviews before they happen, and monitoring reviews across channels.

I highly recommend Grade.us to anyone who wants to leverage online word of mouth, positively impact their SEO and leverage reviews across their website and social channels.

Easy review system solution

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and set up

Cons: I wish there was a lead capture form with the review platform - like book an appointment now - I know of other review systems that have that integrated and I have thought of switching based solely on that feature

Overall: The platform is easy to set up and navigate. Perfect if you want a white labeled solution. I do like how there are easy instructions on how to leave reviews on the various platforms which help when soliciting positive reviews online.

iSearch By City Review of Grade.Us

Sep 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Super user-friendly

Overall: The software is super easy to use and our customers are responding favorably. Great value! Much more affordable than most of the competitors. In less than 2 weeks we have generated 14 new reviews.. more than we had acquired in the past year.

The Best Software out there.

Jul 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use... will make me money

Cons: cant find anything wrong yet

Overall: Best software and customer service out there. Very excited to be working with such a great team to help everybody play on an even playing field.

Recommendations to other buyers: Easy to use

Been using for about a year. Have 5 clients on Grade.us currently.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: 1. G.us is intuitive to set up and use 2. support online is easy to search and understand 3. tech support hotline is FANTASTIC!! 4. I liked your response to Google's April 12th changes 5. your sales materials are usable 6. price is right.

Cons: There is nothing I don't like about Grade.us Capterra requires that I hit 100 characters minimum. Done.

Incredible results from day one!

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I'm getting a year's worth of Google reviews in under a month! Your business needs this program! Just unbelievably effective!

Overall: Many more reviews than ever before

Grade.us is Grade A!

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very responsive support, clean presentation to clients.

Overall: I've been using grade.us for well over a year and my experience has been superb. I've had support questions answered very quickly, even late night, early morning, and on weekends. It's easy to onboard a new account and the interface for the public is clean and simple, making the review process as convenient as possible. I can wholeheartedly recommend Grade.us.

Very Helpful!

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use, helpful support

Cons: expensive

Overall: We love using Grade.us for reviews! Helps us keep on top of our customers' experiences so we can head off any major issues.

Recommendations to other buyers: works great!

Powerful, Easy To Use, Flexible Features, Great Support

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I've been using Grade.us for three months now and it's excellent for our needs. Not only does it work well to begin with, Jon and his team are great at listening to our suggestions and feature requests and trying to take care of our concerns. Their support is great and they are very kind to offer advice and make suggestions. I am highly satisfied and recommend Grade.us highly for review management and solicitation projects.

Awesome product and Literally the best SaaS customer service I've experienced

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jon and the team at Grade.Us are rock stars. After looking at a number of review tools, there's has proven to be the most user-friendly, flexible and effective, not to mention extremely affordable.

But what surprises me even more is the customer service. Jon is available to answer questions, provide tips and steer me in the right direction. He's a pleasure to work with. Can't recommend these guys enough.

Awesome service and reactivity

Jun 21, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use

Flexibility

Quality of support

Great price

Overall: I work for an e-commerce agency and Lord knows being able to fix things on the fly is crucial in order to maintain strong relationships with (and impress) our clients. The whole Grade.us team has done (and is still doing) an incredible job at helping us with the setup of our platform in an incredibly timely manner. Every time I'm asking a question, I get an answer right away and even when we're trying to push the platform a bit further technically speaking, the team provides a solution in only a couple of hours (or days for biggest requirements).

Great job guys!

A Great Tool

Dec 15, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: East to use - wizard based.

Cons: Have to have a minimum of 5 clients to get started.

Overall: Grade.us is a great tool to help you not only facilitate the process of getting reviews but to manage and monitor the reviews that come in. I love having alerts that I can follow up with along with the ability to add an auto-updated feed of reviews to my sites.

Ease of Use

Sep 15, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: The way it combines various campaigns in the suite is amazing. It helped a lot to monitor every platform in one suite whether it be emails or SMS. They have covered every aspect of the same. Moreover, the data security aspect is also taken care of.

Cons: On the go access of the platform is missing. If an app could be made for the suite for anytime access would be great and one would not have to have laptop everytime.

Grade.US Makes the Grade

Oct 19, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Makes the review process so easy for my clients. They LOVE the ease of the system. The cost is very affordable. Features are great - especially the review "Streaming" from multiple sites via a widget on my client's web page. Set up is easy. Lots of options for generating reviews and ability to select the review sites you want to target.

Vendor Response

by Grade Us on October 20, 2015

Glad to hear. Thanks, Michael!

Great product and excellent customer service

Apr 30, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have called twice with questions on how to optimize grade.us for my business. The first time was with Jon Hall and he showed me how to set things up quickly to do what I wanted. The second call was with a lady who helped me so quickly that I didn't even get her name. They have a great product here. It is reasonably priced and so easy to use.

Very thorough training

Mar 10, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: I had a very good experience with rep on a training call. The content of the call was very organized and my time not abused. Rep was organized and knew his stuff.

The software is easy and intuitive and very thorough in terms of what it can offer a business that is serious about their online reputation.

Highly recommend.

Grade US is amazing!!

Dec 20, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The platform and features are really good. Where things are located and the terminology of the settings is difficult to understand. Its intuitive but if I didn't know, I usually would use the resources tab which has a ton of info. If I couldn't easily find the info I was looking for, I contacted customer service which was amazing!

A wonderful addition for my clients

Apr 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Grade.Us is the cream of the crop for reputation management apps for my small business clients. I'm notified anytime there is a review for the client and it is so easy to keep my client happy with it, I have trouble believing it. Other features include a listing on my client's website of all of her terrific reviews and it is automatic!

I use this software on a daily and it simplify my daily tasks

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This software helps me with my daily duties on servicing my guest. This software is user friendly also training for this software is a piece of cake. Thank you for such a great program.

Vendor Response

by Grade Us on October 30, 2015

Thanks, Amanda! Glad to hear our software is working out for everyone at ReviewManagement.com. I know you guys have quite a few agents being trained on it!

Great Software, Great Service!

May 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When we compared all of the different review softwares that are available, we quickly realized that grade.us covers all the bases. Easy of use, flexibility, white labeling, great customer service just to name a few. We are now bundling the review monitoring and streaming software as a part of our basic offering to all our clients.

Great tool to help small businesses improve their online reputations!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: I've had a great experience with Grade.us, both for my business and for my clients. I use it exclusively for online reputation management and find it very easy to use, affordable and effective. They also a great job of giving you tools to grow your business in terms of content and lead generating white-labeled scans.

Superb product and amazing service

Nov 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Grade.us is a robust review management software solution that makes my job SO much easier. Form helping us gather reviews to reporting them internally and so many other things. I rely on it. The team behind Grade.us is on top of things. Always working to improve the software and communicating it quickly and well. Five stars all around!

Best product ive seen for getting review it ticks all the right boxes

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product has been developed so well over the last few years I now consider it to be best the best in class at getting reviews for businesses its a mixture of ease for the business owner and beautifully design systems that really make the Software great for any type of review method you would like to use top marks

Best Review Software for the money!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I've been using Grade.us for the last 6 months..it works as expected. We looked around for 6 months and even used a few FREE TRIALS before making the commitment to Grade.us. WE have literally helped our customers get close to 500 5 star reviews on sites that matter most to them. Thanks, Grade.us!

Great for a beginner like me

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have a small business that works with a few different service oriented companies that needed an easy way to gather reviews. After looking at several options I felt that Grade.us was the best fit for my company. The support team helped me get setup and my clients their first review.

Easy to use and does the job right!

Mar 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have shopped for reviews management software that was not only easy to use but also delivered the best result for myself and my clients.

Grade.us does exactly that with support that is second to none!

If you are managing reviews online for your company or your clients, then you definitively need Grade.us!

Grade Us 5 Star Review

Apr 23, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Absolutely the best and easiest user-friendly review software that I have used. After spending 7 months and amount on reputation database, I found Grade us offered the same features without the expensive subscription. it is also so easy to set up and use.

Vendor Response

by Grade Us on June 03, 2017

Thanks, Jeffery!

Great Customer Service

Apr 25, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative was very helpful and even though the functionality for the software wasn't exactly what I needed she was great and helped me find a work around! Also, whenever I need support I always get straight to a person that is able to help right away!

Great reputation management solution

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Grade.us is a killer all-in-one reputation management solution for small business. In terms of local SEO, no other service offers a better bang for the buck. From emailing customer to review funnels and review aggregation, Grade.us offers a ton of value for the money.

Pleased with this software and their customer service is amazing!

Aug 02, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use & easy to learn! We have been very happy using grade.us! I researched several companies before implementing their software, and feel like their pricing is very competitive and fair.

Cons: Really wish there was an app I could utilize on my phone. It would also be nice if we could include a picture of our store in the texts we send.

Great product!

Nov 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: I've researched a number of review management tools and GradeUs is by far the best in terms of ease of use and functionality. I'm still in the process of getting set up so too soon to answer for the last 2 but I'm sure will be 5 stars as well.

Great service and quick response to inquiries!

Apr 27, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Customer support representative was very helpful in assisting me with a navigation issue I was dealing with. I was able to call Grade.us phone support and receive a prompt call back! Highly recommend this service.

Vendor Response

by Grade Us on June 03, 2017

Thanks, Ashkan!

Awesome Solution!

Dec 20, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The GradeUs Team are always there for support, they are quick to solve problems, communication is fast and easy. The software is easy to use and feature packed. I would recommend GradeUs as a solution for both businesses and resellers.

Reviews are Important to Your Business

Dec 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: When your customers trust you, they are more likely to repeat business, and/or tell friends, family, and colleagues about you.

Grade.us helps the process so much easier in a professional way to approach customers to get reviews consistently.

Went the extra mile

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Had trouble loading a csv file. Cindy had me email it to her. Found the problem in Grade.us had it fixed and uploaded the file for me. I didn't have to come back to a task that I didn't have time for in the first place.

Great value and scalability

May 02, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: easy to learn, updates to changes in review portals happen before we even notice the review site has changed, the technology behind the platform is slick and reliable. Great product, great price, and great support from Jon

Genius Idea that is soo easy to use

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: I first saw this and tried the demo, I thought this is too easy, but once I signed up it stayed just as easy and is starting to bring my referrals up. Looking forward to a long relationship with Grade.us

Excellent Software and Service

Dec 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and support

Overall: I couldn't be happier with this product. It's truly easy to use and any questions are answered immediately. I'm a web consultant, and I've been working to get my current clients on the system. I've got a few happy ones so far! The rest just don't know what they are missing.

Recommendations to other buyers: This software will get your customers to the right place for reviews. It's simple and powerful.

These guys are great!

Apr 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: After paying an amount for one store with one review soliciting software, I was able to get up to 25 stores for a cheaper price with Grade.us. Just as feature rich even if it isn't as pretty.

Social Media Manager

Nov 04, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My experience using Grade.Us has been nothing short of exceptional. The program has allowed my company to triple our online reviews and customer satisfaction. I am very satisfied with the program.

Great Support!

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Excellent product. Also they provide very prompt response with any customer service requests. They also answer the phone with a live person every time. A great company to work with...very refreshing!

Great service!

Nov 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: For starters, they answer the phone! I had someone walk me through the entire setup process for our white labeling. The reporting is thorough and the setup is fairly simple. Great people, great service.

Review results

Dec 19, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: Grade.us is an excellent tool to generating Reviews. Our clients have achieved exceptional results with the simple email drip functionality and we're very happy with the results :)

You get what you pay for - great and quick support

Dec 15, 2016
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Comments: I haven't had amazing success with this, but decent success. I wish I got more reviews from it but I don't think it's Grade.us's fault. I would recommend it!!!!! Very user-friendly.