# Page 2 | Grade.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Grade.us the right Review Management solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137378/Grade-us/reviews/?page=2 --- Grade.us 4.8 (244) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Grade.us ## Showing most helpful reviews Showing 26-50 of 244 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use KG Karen G. Administrator Online Media Used the software for: 2+ years ### "Grade.Us perfect name! " December 3, 2019 5.0 Grade.Us has provided me the opportunity to work from home. The dashboard and software are user friendly. I work mostly with family owned businesses. When their business receives a strong Review I feel as if I am helping their business succeed. Pros Grade.Us is a White Label review and reputation product. The customer support is top-notch! They were very patient with me as I learned the system and dashboard. The dashboard is user friendly. The report feature is clear and precise. A great tool to share with clients. Entering review requests is simple and efficient. Cons Grade.Us recently raised their prices. In my opinion Grade.Us is one of the higher priced Review & Reputation White Labels. I don't believe they have the capability to request surveys from customers. I think this will become more popular in the future --so maybe Grade.Us will incorporate this into their system. Review Source Response from Insight Integrity Group February 6, 2020 Hi Karen, Thanks for the amazing review! That's so cool that the white label aspect of the platform allows you to work from home and grow your remote business. I love that you have such a personal relationship with your family owned business clients. Great news! We do in fact offer surveys. Feel free to reach out to the team and we can show you how you can set that up on your client's review funnel. Thanks for being an awesome customer. JL Jenna L. Owner Marketing and Advertising Used the software for: 2+ years ### "REVIEW Management" January 7, 2022 5.0 LOVE it only would change a few things as outlined above. Pros Love the whitelabel features and ease of use! It's at a great price point for me! Cons I would like to see better and more integrations. I would like to see integrations with linkedin and instagram as well, I know it already share the reviews to FB & Twitter but these two would be great as well! I wish the texting feature was easier as well. Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Grade.us whitelabeling feature and pricepoint Review Source RM Roger M. Principal Hospital & Health Care Used the software for: 1-2 years ### "Great resource for agencies committed to helping small businesses with online visibility" September 29, 2020 5.0 Grade.us is the backbone of our online visibility product offerings. We do things other than help clients solicit reviews, but G.US makes us look good with a clean white label product. Pros It has many intuitive qualities that help the use execute the objective of obtaining published positive reviews online. The support is consistently excellent. Pricing is designed to allow agencies to make a decent profit on a modest amount of needed attention. I have used other products. The team that put this together really care about doing it right. Cons The learning curve was a little steeper that I had hoped. The dashboard requires memorization of where and what the tabs do rather than being obviously intuitive. The product works, but you have to work to learn the layout. Review Source Response from Insight Integrity Group October 7, 2020 Hey Roger, Thank you so much for this incredible review. It's been awesome to have you as a customer, value the software, join us for our office hours, and provide great feedback. ~ Garrett VR Verified Reviewer Director Insurance Used the software for: 2+ years ### "Great review acquisition platform!" December 5, 2018 5.0 Pretty dang happy with Grade.us. We have tried getting reviews ourselves and it just seems like Grade.us does a better job overall. Pros I really like that it's simple to set up. Cons I wish there were more workflow options - multiple samples of how the most successful companies are using the product workflows/content. Review Source Response from Insight Integrity Group December 6, 2018 Thanks so much for the kind review! We feel it's important to keep setup simple as well. Your suggestion of providing other examples of the workflow is great. It's something I'll communicate to marketing and see if we can get some more clients to participate in sharing their best practices. MC Marc C. Google Trusted Photographer & Local SEO Specialist Marketing and Advertising Used the software for: 2+ years ### "Very good for some but not all client types and geographical regions" December 6, 2020 5.0 The people are all very friendly and do the best they can to help. I just wish that they'd had more support for clients in different time zones. My clients tend to want solutions very fast and that was a problem. When I signed up, the price was half of what it is now so it was acceptable. But then the exchange rates impacted my local cost and even when provided a discounted rate to stay on board, it was still a massive cost jump and not one I could pass on easily to my clients. So now I've gone elswhere. Pros Robust infrastructure. Up time is very good and does what it claims to do. Cons Rather expensive, especially if you have to factor in exchange rates. Support is limited to their head office location hours so not ideal for people in other world regions Rather inflexible in terms of configuration which makes it hard to white-label as well as some of others I've looked at. Review Source VR Verified Reviewer Media and Content Developer Computer Software Used the software for: 2+ years ### "Continues to be a great tool for Gathering Reviews" February 25, 2021 4.0 We use Grade.us to help our clients obtain more reviews for their local business. Grade.us provides many options to do so, including a static linkable landing page, as well as email embeds. The versatility and price has made this the clear option for us to use in our packages. Pros The linkable review funnel page is excellent, and better than any other resource I have looked into. Cons I am very happy with the tools as they are, and many frustrations I've had in the past have been improved upon in later updates. Review Source VR Verified Reviewer Account Executive Marketing and Advertising Used the software for: I used a free trial ### "Solid Tool For More Online Reviews. Great Support" December 7, 2018 4.0 It's surprisingly difficult to get people to leave online reviews. This definitely will help. I was able to capture a few reviews for our agency during the 14-day trial period, so I was happy with that. I haven't yet decided whether I'm going to integrate this into our offering. To justify the monthly cost, you'd definitely want to capture a decent volume of email addresses on a monthly basis. Pros I run a small agency, and have been considering supplementing our services with a reputation/reviews management tool. Did the 14-day trial, and was very impressed with the product. Really enjoyed the ease of use. Easy to setup and initiate a campaign. Lots of flexibility in terms of how you would like to manage your campaigns, but I found the default settings to be spot on for me. I liked the real time reporting, that indicated what actions (if any) the recipients took after receiving the email. Really good product overall. Cons Struggling to come up with a dislike. Wish it was free! Review Source Response from Insight Integrity Group December 10, 2018 Thanks for the great review! We're happy to hear that the free trial accomplished what you were hoping. I'll share your kind words with the team. You're right, getting reviews can be a major challenge when you don't have the right system in place. A lot of agencies are adding review management as a supplementary service for their clients. It's really becoming a differentiator for selling digital marketing services. Feel free to reach out to our team if you want to discuss the white label options for offering Grade.us to your clients. Many of our customers are agencies who have found it to be a great foot-in-the-door service, since business owners truly understand the power of online reviews. VR Verified Reviewer Owner, Digital Marketing Consultant Marketing and Advertising Used the software for: 6-12 months ### "A great way to get into reputation management" November 2, 2018 3.0 Overall, it is a great product. You give up a little on the support/UI side in order to get a great price, but it is still worth it, in my opinion, if you are a company managing fewer than 75 locations. Grade.us integrates with other reporting tools, so you really don't even need to look at the Grade.us-generated reports. Lots of value for the money, and the tool works almost flawlessly. If you're on the fence about what tool to go with, choose Grade.us until you make up your mind. Pros \- The price is a no-brainer if you are managing multiple locations and/or clients. Great value for the price. - The tools has everything you need from reports, to widgets, to monitoring, to email/text outreach! - The company keeps up with compliance issues. When Google announced the update regarding sentiment and reviews, Grade.us was the first (that I noticed) to make necessary changes to its platform to stay compliant. Cons \- The UI is not great, at all. It will make you feel less productive by just looking at it. - The auto-generated reports are not pretty. They do the job, but they aren't something most companies would be proud to show off to a client. Review Source Raymond K. Commencer Retail Used the software for: 6-12 months ### "Excellent " October 15, 2023 5.0 Pros C'est très bon logiciel d'expérience et de gestion clientèle. Cons C'est très bon logiciel qui permet de vite évoluer facile à utiliser Review Source FA Ferhan A. Founder Management Consulting Used the software for: 1-2 years ### "GRADEUS WILL DOUBLE FEES WITHOUT NOTICE AND REFERENCE TERMS NEVER AGREED UPON" April 5, 2020 3.0 My time with Gradeus was good until they doubled my license fees with 1 months notice. I run a SaaS platform built on their platform and doubling my fees destroyed any margins I had. I asked them to refund my fees I paid for renewal for white labeling my dashboard 1 month prior, since they doubled my license fees and made it impossible for me to continue. They refused stating that their terms don't allow them to refund dashboard fees... (even though these terms were new and I never agreed to it) Very shady practices. Pros Their pricing was good. Their API's were decent. They had good review site coverage. Cons The dashboard UI is old Their zapier was limited They don't provide support for their API They will double your license fees without any notice They created new terms and not notify you . Alternatives considered [Birdeye](https://www.capterra.com/p/152997/BirdEye/) Reason for choosing Grade.us Their white label solution Review Source VR Verified Reviewer Marketer Marketing and Advertising Used the software for: 2+ years ### "I'd Recommend Reputation Loop on Customer Service Alone" April 12, 2019 4.0 Pros I like this software a lot. It scans how your business appears online and fixes your business listings all in one dashboard which are extras I wasn't looking for. It's definitely helped me gather new reviews for local clients to help them improve thier online reputation and visibility in Google maps and near me searches. Integrates with all kinds of retail and medical CRM's so that is lovely too. Plus you can use SMS and MMS if that's part of your plan. Cons Sometime, rarely, it would just not work and that might be user (me) error but I really want this to be set it and forget it forever. But customer support is EXCELLENT and there was never a problem they didn't quickly fix with a friendly interaction. Review Source Response from Insight Integrity Group April 15, 2019 Thanks for the review we really appreciate it. VR Verified Reviewer Sales Support Manager Marketing and Advertising Used the software for: 6-12 months ### "Awesome Review Management Software" October 10, 2018 5.0 After using a software that was a lot lower quality with a higher price and after comparing others before choosing Grade.us, I found that Grade.us offers a superior product for a highly competitive price! Pros There are many things that I like about Grade.us; my top two are the price (great for small/medium size agencies to easily make a profit when offering the service to our clients) and the functionality (setup of profiles is a breeze). Cons I do not have much to say that is negative about the software, but there are just a few things that can be simplified with the day-to-day usage of the software like setting up the white label branding and customizing the review display settings with the WP Plugin. Review Source Senne T. Entrepreneur Marketing and Advertising Used the software for: I used a free trial ### "Great company - All functionalities one could need for their reputation marketing!" February 12, 2021 5.0 First of all, I would like to mention that I have not started actively using Grade.us yet. However, I've been comparing it with a lot of other options out there and done extensive research. I have found that they offer the most features, in a very useful way and for an affordable price. I did make use of their support team a couple of times, and they were quick to respond, friendly and helpful too. All-in-all, I would definitely recommend Grade.us and I'll be using them for my agency with confidence. Pros Fair pricing: I have compared their pricing with other options, and they're not the cheapest but it's a good pricing strategy that leaves room for my agency to profit without having to ask fees that are too high. Agency specific options: They have very useful features that are specifically designed to help agencies with building their reputation marketing business. Furthermore, they have TONS of free, super valuable content to help with this as well. Quick support: They have a live chat feature. This, to me, is a must for any software I use (with a few exceptions for software that don't really need any support) in my business. I have contacted them a few times, and even though I'm not a paying customer yet, they were very quick to respond and very friendly. Cons Some things take a bit of research to get the hang of. But there's enough documentation to make up for this. I haven't really found something I don't like yet. If I do, I'll update. Review Source Brandon M. Vice President of Marketing Consumer Services Used the software for: 1-2 years ### "We like having GradeUs in our toolbelt but it's a little pricey for the features." April 20, 2018 4.0 Great tool but for the price, isn't extremely innovative. Seems easily duplicated so they're going to face some stiff competition. Pros Being able to manage reviews in one place is amazing and the tools to collect reviews are pretty powerful. Cons This is a convenience tool, not a tool you can't live without. You can do everything you can do with GradeUs in other tools. GradeUs just brings features together. It saves us some time but doesn't provide overwhelming innovation for the price. Review Source VR Verified Reviewer Founder- President Marketing and Advertising Used the software for: 1-2 years ### "Digital Customer Support" February 1, 2019 5.0 sometime I do not want to read or be directed to an article. When a client has a problem, it takes way too much time to solve by email and provided articles. The staff is great and they are committed to doing a great job. But the problem I just had took 2 hours of my day when with a short conversation, it would have been 20 minutes. This is maddening and definitely takes away from the experience. Again, no reflection on the CS team. Techs are great and knowledgable. \[SENSITIVE CONTENT HIDDEN\] does an outstanding job! Pros It works great and the cost allows an agency to make money on the platform. Cons No problems with the software. I do have problems with Google's review form. It is not clear and we have many that just leave stars instead of stars and comments. When asked, they do not see where they can write. I am sure we are missing great reviews because of this. Review Source Kristin R. Vice President, Marketing Financial Services Used the software for: Less than 6 months ### "You Get What You Pay For" October 3, 2018 1.0 Overall, I did not have a good experience with Grade.us. I ended up cancelling with them and signing a contract with Birdeye. I would not recommend them until they update their software and hire more support team. Pros Setup was fairly simple. I liked that there was no contract so you could cancel at any time, which I ended up needing. Cons The support response time was awful. There was an issue with texts not going through on AT&T cell numbers, and their response was to either 1) chance it and some will go through or 2) not send SMS messages. Unacceptable. They hadn't even reached out to AT&T to resolve the issue yet. Review Source Response from Insight Integrity Group October 11, 2018 Hi Kristin, We want to thank you for your honest review. After reading through your correspondence with our staff, we completely understand your frustration. Continuous improvement in our app and services has been a huge focus for us these past few months and although we did not show you the best of Grade us in the past, we know we can in the future if you ever do decide to return. Kristin O'Neill Customer Success Director Allan F F. Partner Law Practice Used the software for: Less than 6 months ### "Amazing Product " November 13, 2019 5.0 Great company. Will be with them for years to come Pros It works. Easy to use for an computer illiterate guy like me. Gets me reviews with ease. Cons Not as customizing as I would like but still an amazing product I can’t live without Reason for choosing Grade.us Anthony my sales guy gave me a good vibe Review Source Response from Insight Integrity Group December 4, 2019 Hi Allan, Thanks so much for your stellar review! We work hard to make our product as straightforward as possible, so it's wonderful to hear that it has been easy for you to use. We're always looking to be better, so if you have any feedback on what type of customization would be helpful to you, feel free to email support@grade.us with your suggestions. Thanks again! Cheers, Kelly Rogers Director, Customer Success JG Joey G. Marketing Engineer Marketing and Advertising Used the software for: 1-2 years ### "Excellent solution, great customer service" November 19, 2018 5.0 Before grade.us I was using a more manual + custom code solution. It was cumbersome and any changes were slow to build and required lots of testing, etc. It was NOT an easy solution. I tried a few other competitors of grade.us prior to finding them (local search forum) and immediately saw an increase in productivity (on boarding new clients) and an overall ease of management. Overall very good solution! Pros Very flexible and intuitive. Easy to setup and easy to use. I am able to change the reviews flows for each client, quick and easily. Cons The email/html editor could be a little bigger, less clunky. Review Source Response from Insight Integrity Group November 26, 2018 Thanks for the fantastic review, Joey! We really appreciate your continued support. It's been awesome working with you. I'll let the team know what you said. :) ~Garrett Tom B. Health, Wellness and Fitness Used the software for: 6-12 months ### "Great Reseller Review System" December 15, 2016 5.0 They have a great system that allows you to re-brand it to your own. We worked their features into our own review system and it works very well. It's a generic system. However, it's not branded for any particular industry. Pros Integrates with most review providers and staff is very happy to add new ones as needed for your particular industry. Cons Not targeted at a particular industry. Review Source AJ Alicia J. Head of Communications Hospitality Used the software for: 6-12 months ### "Reputology is a powerful review solution for our 50 locations. I don't see how we lived without it!" August 6, 2017 5.0 Pros Reputology has made review monitoring for my company a very manageable process. The interface is user-friendly, the alerts are timely, and the analytics are actionable and insightful. The robustness and accuracy of the Yelp data is excellent because of their direct partnership. And I really like being able to reply directly to reviews on Google and Facebook from the Reputology interface. The different levels of user permission are very helpful for giving our managers exactly what they need. Cons It would be nice to see Twitter activity in Reputology, but we can use their Hootsuite app to cover social media listening and review monitoring from one place. Review Source Trevor B. Digital Marketing Consultant Used the software for: 2+ years ### "Nice, simple yet powerful solution for reputation management." May 30, 2018 5.0 It allows you to manage your reputation with very little effort. Pros The solution is designed to basically do everything for you, you just need to answer a couple of questions and you are off to the races! Cons It doesn't have every single review site included yet! LOL Actually I can't think of any cons at the moment. Review Source Laurent G. Gestionnaire Commercial Real Estate Used the software for: I used a free trial ### "Logiciel de marketing et de gestion " October 20, 2023 4.0 Pros C'est le meilleur produit de marketing et de gestion permettant aux agences marketeurs et des spécialistes SEO d'automatiser la récolte d'un plus grand nombre d'avis positifs en ligne pour aider les entreprises. Cons Un super et top produit de marketing et de gestion . Je le recommande Review Source Peter B. Small Business Marketing Consultant Used the software for: ### "Tested most all of them out there and this is the one that gets it done right for managing reviews!" March 24, 2015 5.0 I searched high and low through many of the review platforms. They all had bits and pieces but didn't do it quite right. Then I found Grade.us. They do it the right way and make it easy. I needed a platform that I could management my own reviews and the reviews of all my clients. Grade.us makes that easy. I can white label my service 100% and make it my own. My clients are getting great results! Pros Easy to setup new accounts. Can brand on your domain or any number of domains you may want to have. All the top reviews sites are there and if you need others they will add them. Always making positive updates to the platform. Clean and simple interface. Cons None really. One thing they don't have is an emailing system. Not a big deal in my opinion because you can use anything to send out emails and request the reviews on your review funnel landing page. Review Source Mike M. Marketing and Advertising Used the software for: Less than 6 months ### "So easy to use, my infant daughter could learn it." June 10, 2015 5.0 I don't know what I like better... the fact that I only needed 75 seconds of instructional videos before I was 80% of the way to becoming a power user? Or the customer service team that handles my "we're not like your other paying customers" requests. They're amazing. Jon's amazing. They're all amazing. Pros The interface is simple, understandable, does EVERYTHING you could want in the review funnel industry, and is less costly than the other big brands that are out there. A week before finding GRADE.us, I was on a sales call with someone trying to sell me their full version for $5000/year... or their lite version for $2500. If more people knew GRADE.us existed, that other company would be out of business. Cons I wish I could magically teleport a staff member behind our customers when they're reading their "Take a moment to review us!" emails. I'm thinking this would definitely improve conversion rates! Please add this teleportation feature at your earliest convenience. Review Source Response from Insight Integrity Group June 11, 2015 Aww, shucks. Thanks, Mike! Teleportation? We're working on it ;) Essime T. Gestionnaire Retail Used the software for: I used a free trial ### "Un top produit de Community manager " October 19, 2023 4.0 Pros Très professionnel, simple et flexible à utiliser pour la création des contenus. Je le recommande Cons Je n'ai pas de soucis sur Grade.us . Je le recommande Review Source Similar Products Featured