# Page 3 | Grade.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 3 - Is Grade.us the right Review Management solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137378/Grade-us/reviews

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Grade.us

4.8 (244)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 3 - Reviews of Grade.us

## Showing most helpful reviews

Showing 51-75 of 244 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Jeannette G.  
Gestionnaire  
Retail  
Used the software for: I used a free trial

### "Logiciel de Branding "

October 14, 2023

5.0

Pros

Un super produit intéressant de gestion Branding et très performant pour la gestion en apportant et proposant des solutions aux entreprises avec des meilleurs outils de community manager .

Cons

Un super produit et très flexible. Je n'ai aucun problème

Review Source

JH

Jason H.  
Endodontist  
Health, Wellness and Fitness  
Used the software for: 1-2 years

### "Great product, little expensive for marketers."

December 7, 2016

4.0

Really like this product. We're a startup trying to brand this for dentists and Drs. however, pricing is a little high for volume.

Pros

Easy to use

Cons

Wish that white labeled clients had more access into system to make their own changes

Review Source

Response from Insight Integrity Group

December 9, 2016

Hey Jason, thanks for the review! We hear you on the pricing--we've tried to come in at a price that still gives agencies and marketers room but doesn't sacrifice the quality of product and service that we can provide. I'm not sure that the balance we strike is right for every customer. As for granting access to clients, though, you may not be aware that you can now white-label our dashboard to allow clients to login and self-manage. However, there are some additional costs to set that up. Reach out to support AT grade.us if interested!

DD

Deborah D.  
Social Media Manager  
Marketing and Advertising  
Used the software for: 1-2 years

### "Excellent Service; Improvement over our last"

December 6, 2016

5.0

I have enjoyed using Grade.us. The features and functions, including reporting, are much more advanced than the service we were using before, and at a much more reasonable overall price. Customer support is always quick and they have been very informative the times I have had to call with more specific questions. Thank you!

Pros

The ease of set-up for new clients and the ease of setting up recurring reports.

Cons

Sometimes new features are rolled out that I feel should be applied across the board. For example, when you added the option to have someone who has already opened the email or clicked to leave a review removed from subsequent mailing lists, I feel like at least the "click" should have been applied automatically. People who have already left reviews getting extra emails is by far the biggest complaint we get from customers.

Review Source

Steven J.  
Owner/Operator  
Construction  
Used the software for: 1-2 years

### "Excellent to work with"

October 15, 2018

5.0

Great service and great experience

Pros

Love how everything is so simple and how everything is collaborated and gathered into one central place

Cons

Nothing… I really enjoyed working with this company over the years and Wes in customer service is phenomenal!

Review Source

Response from Insight Integrity Group

October 17, 2018

Thanks for your kind words, Steven! I'll pass along your thoughtful review to Wes and the rest of the team. I know they're appreciate it! ~Garrett

Louise A.  
Digital Strategist  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great way to monitor your brand's reputation! "

December 6, 2016

5.0

Grade.us is a fantastic way to monitor reviews around the web. By creating a dedicated portal for our clients, we have been able to capture more reviews from satisfied customers and address unhappy customers directly. It's easy to set up, and the ability to customize has been a wonder!

Pros

It's easy to set up and the customer support is fantastic.

Cons

The backend can be a little clunky, especially with multiple clients.

Review Source

Leslie B.  
Business Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Great for agencies"

March 27, 2019

5.0

Pros

I really liked Grade.Us and used it for over a year. It was simple to set up and to use.

Cons

The cost was a little on the high side. But it has all the bells and whistles that other services don't have so it is worth the cost.

Review Source

BB

Barbie B.  
Administration  
Restaurants  
Used the software for: 2+ years

### "Reputology 2015"

November 22, 2016

5.0

I love Reputology. As a administrator for our company of the software, it gives us an opportunity to correct a wrong or praise our employees.

Pros

Ease - You can respond as the information comes in from the sire.

Cons

Sometimes it doesn't allow instant correspndence.

Review Source

Response from Insight Integrity Group

November 30, 2016

Hi Barbie - Thank you for your review! Our product team is working on making it easier for you guys to respond. But a lot of that depends on what's permissible on each review site.

JR

Jason R.  
  
  
Used the software for: 6-12 months

### "Recommended for Online Score Aggregation"

July 20, 2016

4.0

Reputology's program meets our basic needs. The historical reporting is the best feature, but we also like the flexibility to choose any combination of rating sites to create a custom aggregated score. We wish there was a cost-effective option of aggregating ratings for multiple locations, but our account exec did a great job explaining why this isn't easily achievable due to limitations set by certain rating sites.

Pros

Simple UI, dependable service, historical data, multiple crowd-source sites to choose from, email notifications

Cons

It would be better if the software could report back reviews closer to real time. And, there's not a cost-effective option to get the aggregated ratings for multiple locations; at least not for the rating sites we'd like to include.

Review Source

Response from Insight Integrity Group

July 20, 2016

Thanks for the feedback, Jason. Sorry that Reputology doesn't fit your current budget constraints for other locations, but it remains one of the more cost effective solutions for multi-location businesses that need review monitoring. Also, we have some new developments that might be a good fit for your specific business case. Your account mgr will be in touch soon with details!

VR

Verified Reviewer  
Operations, Digital Advertising & Analytics  
  
Used the software for: 6-12 months

### "Great tool for my clients."

May 29, 2018

5.0

Introduced a new and very scalable service to our clients.

Pros

Easy to set up, friendly team and many useful features. Actually probably more features than most clients need or expect.

Cons

There're not too many things I don't like about them. Because this is a mandatory field, I'll say that I wish they had a couple more customer support reps and maybe some on the west coast as well.

Review Source

DT

Dawn T.  
Marketing and Promotions Manager  
Hospitality  
Used the software for: 1-2 years

### "Reputology is a GREAT tool!"

August 1, 2016

5.0

Reputology saves me time by accumulating all my reviews into one report that can easily be shared with our management team. It also gives us an average on our reviews and allows me to search specific topics and scores easily

Pros

It is very user friendly and becomes a one-stop-shop for all our reviews instead of making me log into each site individually. It saves me time and is an efficient tool when drilling down into issues.

Cons

No complaints really - the software has been a great asset to me

Review Source

VR

Verified Reviewer  
President  
Online Media  
Used the software for: 6-12 months

### "Good software that does what it states"

August 31, 2019

5.0

Really good and easy way for my business to show and implement.

Pros

Really food pricing when compared to other software out there, works really well, and new features have been added, good to see a product is continually improved upon.

Cons

Nothing really, it fit for what we were trying to achieve which was good. So check it out and compare it to see if it would work for you.

Review Source

VR

Verified Reviewer  
Communication Specialist  
  
Used the software for: Less than 6 months

### "Great system with an easy set up. No problems this far!"

July 16, 2018

5.0

Pros

The simplicity! It is SO easy to use and navigate. The analytics are also a great plus with how easy they are to read.

Cons

If I use a response regularly, I am unable to save that response which means I have to type it out every time. Also, in order to get analytics for a specific location you have to change the filter every time.

Review Source

AS

Aaron S.  
Analyst  
Food & Beverages  
Used the software for: 6-12 months

### "Our Reputology Experience"

August 22, 2016

4.0

We have had nothing but positive experiences! Their platform allows us to pull all social reviews into one place and let's us email custom reports to our restaurant's managers. This has been extremely useful in helping us stay on top of what our guest's are saying about our brand. The platform also makes it extremely easy to reply back to those who leave you feedback. We were previously paying more than double the price for a similar service before we found Reputology.

Pros

Price Ease of use Custom reports Analytics

Cons

Only thing I wish it had was text analysis which could highlight key themes/issues, but this is still a great platform!

Review Source

BL

Bill L.  
Founder  
Hospitality  
Used the software for: 6-12 months

### "Winner of the review data aggregators"

September 12, 2016

5.0

We reviewed every vendor we could find in the space and Reputology won by a landslide. The sales/setup process was effortless, UI is very easy to learn and work with. Reputology has a plugin for Hootsuite - this was a major win because our team doesn't have to learn a new UI nor do they need to remember another login.

Pros

A) the team B) fast/easy setup C) Hootsuite integration ( major win ) D) data thoroughness - they cover a lot of review platforms

Cons

At the moment, the review vendors haven't opened their APIs for responses by businesses. When they do, I'm sure Reputology will add this ability.

Review Source

Jeremy T.  
Co Founder  
Information Technology and Services  
Used the software for: Less than 6 months

### "A Great Addition to my list of Services"

October 16, 2015

5.0

A client asked me to recommend a service that would help them manage their online reputation. I was pleased to find Grad.us. I was about to purchase the service for my client and then realized that they had a reseller option and I jumped at the opportunity. This is exactly what I needed to expand the services I offer.

Pros

White labeling - Expanding my brand this easy helped my one man shop. Customer Support - Getting a phone call on a Saturday to fix an error that I made, saved me time and money. Continually updating the product with new tools and features as well as upgrading existing features.

Cons

As a beginner I find some of the more advanced features difficult to use, but the support team is always there to help when needed

Review Source

Amanda R.  
Professional Services Respresentative  
  
Used the software for: Less than 6 months

### "Incredible software for the money!"

November 11, 2017

5.0

You are mostly on your own to figure it out, although their customer service team can help with questions. And they have the articles to understand most aspects of the software better.

Pros

The effectiveness and value of getting positive public reviews along with the private feedback to help us improve.

Review Source

GM

Garry M.  
President  
Online Media  
Used the software for: 1-2 years

### "When Clients Tell Your Brand Story"

December 15, 2016

5.0

We are in an age now where every product and every small business is being validated by consumers and customers. When a small business has established a distinct brand and tagline, a potential customer turns to social media, review websites and other sources to see if real customers reinforce the business claims. I called this objective "When clients tell your brand story". By having the Grade.Us method of inviting reviews and then streaming the reviews to your website, it inspires the business staff to live up to the core values of the business because they are rewarded with great comments. Example: NC Center For Physical Therapy tagline is "Your Goal Is Our Goal". Just read their reviews on Grade.Us and you will see 5-star reviews reinforcing that tagline. And the business is rewarded with SERP high rankings and more new clients. Simple as that.

Pros

Ease of use

Review Source

VR

Verified Reviewer  
SENIOR VICE PRESIDENT, MARKETING & HUMAN RESOURCES  
  
Used the software for: Less than 6 months

### "Fantastic Customer Experience - Easy Deployment and Integration"

February 23, 2018

5.0

Pros

This software was easy to deploy and integrate. This is a easy way to keep tabs on online reputation. The daily e-mail alerts recapping new reviews are extremely helpful and have allowed us inform and engage a larger audience as it pertains to areas of opportunity and reputation management.

Cons

While everything you need to keep tabs on things is built into the software, there really needs to be a view built in that summarizes ratings across every site on one page. This would be great to have access to both online, via integration and via e-mail digest.

Review Source

Response from Insight Integrity Group

February 26, 2018

Thank you for the product recommendation. I've teed this up with our product team to implement.

Brooke H.  
Senior Internet Marketing Consultant  
Internet  
Used the software for: Less than 6 months

### "WOW! This is THE Review System to use!"

February 24, 2016

5.0

My agency has been looking for a review system to offer for our clients for months. We have tried other options and all have failed. Whether it was customer service, issues with the platform, all of the above... etc. After the walk-through of Grade.Us with Jon, I knew we had found our solution! Grade.Us has been a breeze to set up for our clients (About 15 complete and many more to come on board!). I am able to set up a client in a matter of minutes. The data, reporting, customer service and program are amazing! I am so happy we found Grade.Us!

Pros

The data, reporting, customer service and program are amazing! Jon and Cindy have been awesome to work with!

Cons

That I didn't find this sooner... it would have saved me a lot of stress with other systems!

Review Source

Lee'Ann B.  
Founder  
Marketing and Advertising  
Used the software for: 2+ years

### "Good value for the service "

December 16, 2018

4.0

It was ok, I ended up cancelling it after a few years to upgrade to another platform.

Pros

I used this for a couple of years for my clients. The pros were the cost compared to other review platforms, and it was pretty easy to set up a drip campaign as well as set up the landing page for a client.

Cons

What I disliked is that the landing pages were not found in search results, nor did the reviews show up on the knowledge panel on Google like other review sites do. The landing pages could have been a little more functional and robust as well.

Review Source

Ian C.  
  
  
Used the software for:

### "Incredible value and ROI"

December 20, 2016

5.0

Grade.us has become our goto system for attracting, capturing and leveraging great reviews for ourselves and our clients. Grade.us offers a robust platform for sending out drip emails to encourage customers to provide reviews on the channels we want, while effectively capturing negative reviews before they happen, and monitoring reviews across channels. I highly recommend Grade.us to anyone who wants to leverage online word of mouth, positively impact their SEO and leverage reviews across their website and social channels.

Review Source

Matt H.  
GM - Content Division  
Internet  
Used the software for: Less than 6 months

### "Poor Support, not worth the time to setup :("

February 14, 2018

2.0

Pros

cost - it was cheap. We had the demo and compared a couple of options and it appear these guys would fit.

Cons

The support was terrible! The interface was not great and needed an overhaul. Oh, and the support was poor.

Review Source

Estelle E.  
Responsable de vente  
Apparel & Fashion  
Used the software for: I used a free trial

### "Logiciel de marketing "

October 14, 2023

5.0

Pros

Grade.us est une bonne plateforme que les entreprises peuvent utiliser facilement pour générer des revenus. Meilleure fonctionnalité.

Cons

Je n’ai pas eu beaucoup de complications avec Grade.us mais il arrive parfois que la plateforme décorne.

Review Source

ÉK

Éliane K.  
Agent commercial  
Marketing and Advertising  
Used the software for: Less than 6 months

### "L'importance de grade.nous"

January 27, 2023

5.0

J'ai réalisé de gros bénéfices avec mes partenaires de travail

Pros

Les différentes fonctionnalités,les avantages

Cons

Il y a certaines fonctionnalités qui sont un peu complexes . l'utilisation du produit n'est pas aussi facile

Review Source

Response from Insight Integrity Group

January 31, 2023

Eliane, Thanks for the review and feedback. We're glad you've found success with Grade.us. If you ever need assistance for a feature go to help.grade.us or reach out to our CS team. Thanks!

BT

Britney T.  
Marketing Coordinator  
  
Used the software for: 1-2 years

### "The support staff are great to work with!"

July 16, 2018

5.0

Pros

Simple and understandable user software. Easy to explain to my clients but should an error arise, support is always happy to help out as well.

Cons

No complaints just yet. Support is always available to jump in and assist if a small error arises but overall no complaints.

Review Source

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