# Page 4 | Grade.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 4 - Is Grade.us the right Review Management solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137378/Grade-us/reviews

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Grade.us

4.8 (244)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 4 - Reviews of Grade.us

## Showing most helpful reviews

Showing 76-100 of 244 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Jessica C.  
Assisant General Manager  
Food & Beverages  
Used the software for: 1-2 years

### "Reputolagy is Awesome"

July 19, 2016

5.0

This is great software. We are very busy and to have all of this information filter to my e-mail is wonderful.

Pros

It has been glitch free and streamlined our feed back from our guest.

Cons

We have not had an issues with this software.

Review Source

Response from Insight Integrity Group

July 19, 2016

Glad to hear everything is going well, Jessica! Thanks for the feedback!

KA

Kathy A.  
Director of Marketing  
  
Used the software for: Less than 6 months

### "Reputology is a great product. It's simple and easy to use and saves me a lot of time. "

August 4, 2017

4.0

Pros

Detail reports that demonstrate progress, which can be broken down monthly/weekly/daily and location if you have multiple sites that you are tracking. You can request a full report which will be exported to you in an excel format.

Cons

You can reply to reviews for only certain sites directly from the software (like google), and for others you can only view the review and then have to log into the site and reply to the review (like Facebook, yelp, etc.).

Review Source

Response from Insight Integrity Group

August 4, 2017

Thanks for the review, Kathy! P.S. - you can reply to Facebook reviews from the Reputology interface! I will email you some directions.

JE

John E.  
Director  
  
Used the software for: Less than 6 months

### "Fantastic Support"

January 29, 2018

5.0

We have generate fantastic reviews for our business, and for our clients. Great software.

Pros

The software is by far the most feature rich, flexible, and customizable we have researched. From an agency perspective, there is a very robust and comprehensive approach to satisfying us as an Agency with specific needs. The support team is very responsive and helpful throughout the process.

Cons

My only critique, which does not take away from the 5 star product or experience, is that the user interfaces, reporting dashboards, the "gradient" review buttons on invites ... all are extremely dated. I believe a lot of it is customizable, but we haven't gotten that far, and wish it was a lot more polished out of the gate so we didn't have to clean it up and modernize it.

Review Source

bC

ben C.  
DORO  
Food & Beverages  
Used the software for: 1-2 years

### "Reputology"

August 2, 2016

5.0

I have used this service since starting with this company. I enjoy the ease of use and functionality of this site. my coworkers, corporate office and all upper management use this site as a tool for training and improvement. I would recommend this site to anyone who asked.

Review Source

AB

Angelo B.  
IT Director  
Hospitality  
Used the software for: Less than 6 months

### "Excellent software if you manage multiple locations with multiple review sources. "

May 21, 2017

5.0

Pros

24/7 monitoring of review sites: Yelp, TripAdvisor, Google, Facebook, Zomato, etcetera. Reply to Google & Facebook reviews directly from platform Filters for customizing views, automated reports, and exportable data Automated summary reports (unlimited & fully customizable) Automated email notifications (unlimited & fully customizable) Unlimited user accounts User-level permissions Tracking and measuring KPI HootSuite integration Advanced data segmentation analysis by: o Location o Customizable group o Review site o Star rating

Cons

I would like to see more customization capabilities when it comes to exporting reports. Reports are great but I would like more flexibility with them.

Review Source

KL

Kevin L.  
Store Manager  
Retail  
Used the software for: 1-2 years

### "Reputology with Ashley Homestore"

July 22, 2016

5.0

Pros

Fast notifications when someone posts a review. We have had a good experience using Reputology to monitor our online reviews. We have been using this site for over a year. It is a easy way to monitor all of our online reviews. Reputology sends me emails soon after a review has been posted. It tells me what site it came from, who posted it, and what the review says.

Cons

Not all of the website that report come through constantly.

Review Source

Response from Insight Integrity Group

December 19, 2017

Thanks for the positive feedback, Kevin. I'll email you directly to figure out which websites are not coming through constantly.

Michael R.  
Owner  
  
Used the software for:

### "Grade.US Makes the Grade"

October 20, 2015

5.0

Makes the review process so easy for my clients. They LOVE the ease of the system. The cost is very affordable. Features are great - especially the review "Streaming" from multiple sites via a widget on my client's web page. Set up is easy. Lots of options for generating reviews and ability to select the review sites you want to target.

Review Source

Response from Insight Integrity Group

October 20, 2015

Glad to hear. Thanks, Michael!

RB

Ryan B.  
Owner  
Construction  
Used the software for: Less than 6 months

### "Trippled Google reviews in less then 30 days."

July 21, 2016

5.0

For a local HVAC business reviews are crucial. Over 5 years and only managed to get 14 customers to leave feedback. Now at 36 positive reviews with 1 day left in the trial offer and thats not counting yelp reviews that are "not recommended", not the softwares fault just Yelp is horrible.

Pros

Easy to use. Able to stream reviews with their wordpress plugin right to my website. Follow up emails if the customer does not click in email to rate.

Cons

None I can think of except it is not free. Very much worth the price for my type of business though.

Review Source

TS

Tom S.  
Principal  
Marketing and Advertising  
Used the software for: 2+ years

### "Must Have for Any Marketing Consultant"

February 11, 2019

5.0

It helps me tap existing goodwill my clients customers have for their business. Its completely "White Hat" and helps make it easy for customers to share their feedback via online reviews. Now, if a client does not have a lot of happy customers out there, it doesnt work as well--but at least it helps them ID the problem.

Pros

Helps me deliver a valuable service to my clients.

Cons

They could improve on billing questions response times

Review Source

MR

Mehdi R.  
Social Media Manager  
  
Used the software for: 6-12 months

### "A mostly positive experience that enabled me to monitor the review of my company's various locations"

February 6, 2018

4.0

Pros

The analysis tools were very useful. They provided me with overviews for restaurant reputation performance. They helped me identify specific trends and issues within our various restaurants.

Cons

The lack of Yelp data is an obstacle for me. It leaves me with an incomplete picture which results in inaccurate reporting.

Review Source

Chaunte R.  
Office Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent product"

October 19, 2018

5.0

Overall, I've had a great experience thus far and am looking forward to a great working relationship with the team.

Pros

Reputology helps us monitor reviews for our clients in a user-friendly system with great functionality. I'm very pleased with the software.

Cons

I'd love to have more sites in the senior care niche be monitored.

Review Source

Response from Insight Integrity Group

October 25, 2018

Thanks for this feedback, Chaunte. Let me touch base with your account manager and make sure your account is tracking all the right senior sites. We'll be in touch ASAP.

SS

Sarah S.  
Project Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "We Love Grade.us"

December 7, 2018

5.0

Pros

The ease of use from the user side to our side. We have worked with other review systems that were complicated and impossible to get a hold of customer service wise. Grade.us solved all of our issues, and has amazing customer service to boot.

Cons

Slightly more expensive than other systems we have used, but only marginally so and you get what you pay for.

Review Source

Response from Insight Integrity Group

December 10, 2018

Thanks for the awesome review, Sarah! We love you too! I'll let the support team know that you appreciate them! This review is one of those that really gets our week off to a great start and puts a little pep in our step, so thank you for that! You're right, you get what you pay for! We're happy to have you as a customer. Hope your holiday season is going well :) ~ Garrett

CB

Crystal B.  
Online Marketing Technician  
  
Used the software for:

### "A service that makes collecting reviews easy"

October 21, 2015

4.0

I've been using this product for about 2 months now, it makes things easier for me so I am not required to manually collect reviews from other paid services and individually post on client's websites. It takes a little while to set up which in the long run still saves time and effort. There have been some glitches along the way, but the customer service department and owner have been there for us each step of the way correcting any error as soon as it occurs. We look forward to continuing use of the product and see how it benefits our company and our clients.

Review Source

Response from Insight Integrity Group

October 29, 2015

Thanks, Crystal. Agreed. Setup can be complicated when onboarding lots of clients for the first time, white-labeling the accounts, ensuring you have all the right services enabled, etc.. Thanks for sticking with it! We're always trying to balance two things: (1) giving marketers, SEOs and agencies like yours enough options and flexibility to implement campaigns the way you want to; and (2) keeping our application relatively simple and easy-to-use. We don't always succeed at both! Thanks again for this feedback.

BR

Bo R.  
owner  
Management Consulting  
Used the software for: Less than 6 months

### "What a great product"

June 16, 2016

5.0

The one area I have struggled with my clients is how to help them get great reviews. I've read countless articles with "tips and tricks" to accomplish this, but they all had the same problem...it would take my clients serious dedication to accomplish. I literally stumbled on grade.us while researching something else, and immediately fell in love. With the widgets, landing pages, and email add-ons that they have, not to mention the written marketing pieces available it takes the work off of my clients. I look forward to a very long and prosperous relationship with this company

Pros

the ability to completely white label this product as well as the back-end knowledge base. I have had to email several questions when I couldn't find the answer in the knowledge base and so far I have received a response within minutes of asking the question. By the way, every question I have asked ended up having a knowledge base article that I just didn't find.

Cons

None so far!!!

Review Source

TB

Tanya B.  
Property Manager  
Real Estate  
Used the software for: Less than 6 months

### "Overcoming Software Fear"

August 19, 2016

5.0

For me, navigating in a new software has always been a little intimidating, however I found this software program very "user friendly". It makes sense which made the navigation easier. After initial training, I relied on trainers to answer questions, until I started using "customer support", it was as though someone was looking over my shoulder, and could tell me just what to do, I was asking fewer questions to co-workers, which made me look more capable, and in turn made me look and feel more secure.

Pros

The customer support has been one of the best features for me, certainly the most important, and the fact that the selections are clearly marked for each task, minimizing the time you spend for searching, leaving less room for errors.

Review Source

LM

Lee M.  
Owner  
Online Media  
Used the software for: 6-12 months

### "Great Tool for Managing and Improving Online Reputation"

December 6, 2016

5.0

I use Grade.us for several of my clients. They love the fact that their reviews show up automatically on their site. It also gives their visitors an easy way to leave feedback. It is a good tool to help with managing and improving online reputation.

Pros

Ease of use. Both on my end and visitors.

Cons

Pricey if using for only a few clients.

Review Source

VB

Vicky B.  
Digital Production Coordinator  
Marketing and Advertising  
Used the software for: 6-12 months

### "Grade.us is a great tool for Reputation Management "

December 6, 2016

5.0

Grade.us is a great tool for Reputation Management that is constantly rolling out new features to improve service. The platform is very friendly and easy to learn and the customer service team is simply amazing.

Pros

User friendly

Cons

It would be good to have consolidated reports that better show performance by location.

Review Source

NM

Nora M.  
Corporate Communications Manager  
  
Used the software for:

### "Fantastic product and support!"

March 10, 2016

5.0

We are a hotel management company with over 40 hotels all over the US. We were finding it more and more difficult to monitor all our hotels' reviews on a regular basis, until we found Reputology. This program allowed us to monitor every review on every hotel in one centralized location. We were able to give each hotel access so they could monitor from one location on the internet as well. With Reputology it became very easy for me to see which hotels were responding to reviews and which reviews needed to be responded to from a corporate standpoint. One great feature our executive team really enjoyed was the daily emails sent with all reviews completed within 24 hours. They could keep track of what was being said about our hotels on-the-go which was very useful.

Review Source

Response from Insight Integrity Group

March 17, 2016

Wow - thanks for the awesome review, Nora! Helping multi-location businesses monitor and manage their online reviews is our specialty. We'll make sure our support team knows how much you appreciate them.

RW

Roshanda W.  
Ceo  
Marketing and Advertising  
Used the software for: 1-2 years

### "The best platform for my clients"

February 9, 2019

5.0

Great customer service !

Pros

I love the layout and user friendliness of the platform. The best hands down for my clients!

Cons

Would love if the software could add more marketing to the reviews in addition to Facebook and Twitter.

Review Source

Response from Insight Integrity Group

February 11, 2019

Thanks for the great review, Roshanda! Good suggestion about integrating more social networks for marketing positive reviews. I'll pass it along to our product team. I'll share your kind words with our support team! (Afshaun says hi!) ~ Garrett

ashkan M.  
Chief Executive Officer  
Marketing and Advertising  
Used the software for: 1-2 years

### "Simple UX Great Results!"

September 22, 2018

5.0

Pros

I love the user-friendliness of the tool. Easy to integrate with small businesses and highly effective.

Cons

I wish they'd expand on the offline tools they offer such as business cards, etc. The design options are limited.

Review Source

DG

Darlene G.  
Owner/Consultant  
Hospitality  
Used the software for: 2+ years

### "A game changer! "

July 19, 2016

5.0

As a consultant in the tourism industry this product makes a difference to clients. It saves time, money and most of all your reputation.

Pros

Saves time, easy to use, easy to teach the program. Makes sure things are not "lost" or "missed".

Cons

Can't say I have one.

Review Source

Response from Insight Integrity Group

July 20, 2016

Thank you, Darlene!

TO

Teale O.  
Director of Marketing  
Restaurants  
Used the software for: Less than 6 months

### "Reputology - Highly Recommend"

August 23, 2018

5.0

I needed to shave time off of searching for online reviews to ensure that each has been properly responded to. Reputology keeps everything in one place and let's me know to ensure no review goes unnoticed.

Pros

Reputology is great at ensuring that no review goes unnoticed and un-responded to. I love how it sends a recap of the week and reaches all parts of the web that are tough to catch on your own.

Cons

I am not crazy about the back end user experience. Not the prettiest software to use.

Review Source

Response from Insight Integrity Group

August 24, 2018

Hi Teale - Thank you for the feedback and positive ratings. We are looking at revamping the backend functionality in the coming months.

JR

Julie R.  
Virtual Assistant/Account Manager  
  
Used the software for: 6-12 months

### "Anytime I have questions, there is a polite and patient person there to help!"

June 30, 2018

5.0

Pros

I like how easy it is to grasp the program. The support team it super kind and helpful. They have never been impatient when I call with 'silly questions'.

Cons

Over the last few months, there has been a longer wait time to be able to talk directly with a support person. Calling and getting through right away hasn't happened in a long time, and returned calls usually take several hours or the next day. However, if you send an email with your problem, they are very quick to respond. There isn't anything I 'like least' about this program.

Review Source

VR

Verified Reviewer  
Publisher  
  
Used the software for: Less than 6 months

### "Great platform for acquiring reviews and viewing what your customers are saying"

June 13, 2018

5.0

Pros

Great platform for acquiring reviews and ensuring your business knows what your customers are saying all in 1 page

Cons

This is a great platform, most or all your needs will be met with the management of reviews. It would be nice to have reviews from Yelp but you can get real time updates from them directly.

Review Source

NA

Nigel A.  
Social Media Manager  
Internet  
Used the software for: 2+ years

### "Super, excellent product, ease of use and amazes my clients"

June 7, 2017

5.0

ease of use and happy clients

Pros

Ease of use, the fact that all my clients love this product and the value that it offers them to display their reviews.

Review Source

Response from Insight Integrity Group

June 8, 2017

Thanks, Nigel! It's great to hear this kind of feedback from long-term customers. We're still working hard ;-)

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