# Page 6 | Grade.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 6 - Is Grade.us the right Review Management solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137378/Grade-us/reviews

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Grade.us

4.8 (244)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 6 - Reviews of Grade.us

## Showing most helpful reviews

Showing 126-150 of 244 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

WG

Wendy G.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Changes don't take and it's nearly impossible to reach customer service"

June 3, 2017

1.0

Pros

In theory, it's good software, if it works and if there is tech support to help.

Cons

It seems intuitive until you actually send out a test email. Then you find that none of the changes they made stuck. When I tried calling tech support, (twice) no one was available. I was promised a call back and nothing. Back to square one.

Review Source

Response from Insight Integrity Group

June 3, 2017

Thanks for the feedback, Wendy. Ouch! My apologies for the bad experience. I see you're on a free trial and did reach out twice just now before posting this review. Note that it is well into after-hours on Friday night here on the East Coast and our staff does take weekends off except for emergencies. Sorry for this inconvenience. I'm sure we can troubleshoot your issue--thousands of customers are successfully using the features you mention. Please feel free to reach out to me directly at your convenience. Jon Hall (founder and CEO) 973-508-9277

WFAL

Wilrich Fleury Amour L.  
Gestionnaire de chantier  
Construction  
Used the software for: I used a free trial

### "Logiciel de marketing "

October 17, 2023

4.0

Pros

Un logiciel d'une très grande puissance. Nous avons de facilité à promouvoir nos services et celui de nos clients grâce ce logiciel.

Cons

Un logiciel irréprochable. Je le recommande

Review Source

DH

Dan H.  
Owner  
Marketing and Advertising  
Used the software for: 1-2 years

### "Review of GradeUs!"

December 6, 2016

4.0

I love the service. It's a great way for me to add value to my core package. It's a great way to start a relationship with a business and then walk them towards my core package over time.

Pros

Value, ease of use.

Cons

Would like a better marketing page!

Review Source

LF

Lenny F.  
VP Sales  
Retail  
Used the software for: 2+ years

### "What Happened?"

September 4, 2019

1.0

They worked great for us until they doubled the price without notice. I emailed them asking why and to call me and got a poor explination of new services which I don't use.

Pros

I used this software and it worked great for over 2 years

Cons

Suddenly they doubled the price of my plan without notice after 2 years.

Review Source

BA

Brady A.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great tool. Good pricing."

December 6, 2016

4.0

I've been using Grade.Us for over 6 months, and have had great success. My clients are getting 2-5 reviews per week that they wouldn't otherwise get.

Pros

Pricing structure allows me to be profitable. If a client wants to self-manage, white labeling is easy, and minimal training is required.

Cons

Appearance could be cleaner, and more options for requesting new reviews would be great.

Review Source

JB

Jon B.  
  
  
Used the software for:

### "Huge tool for generating exponential growth!!"

December 20, 2016

4.0

We've had great success with this service and it has generated exponential growth for our company. The one downside that I would like to point out is the review manager system does not notify me nor keep accurate count when reviews are placed. I have found it to be of no help and I have to go to every site daily to find my reviews. I have recommended this service to other company owners and explained the power it holds on making it very easy for the consumer to post a review. My company actually had me write an online review training manual due to the success I generated with Grade Us and our reviews counts have increased since rolling this out for the entire company to use.

Review Source

JW

Jim W.  
  
  
Used the software for:

### "Grade.us is Grade A!"

November 4, 2016

5.0

I've been using grade.us for well over a year and my experience has been superb. I've had support questions answered very quickly, even late night, early morning, and on weekends. It's easy to onboard a new account and the interface for the public is clean and simple, making the review process as convenient as possible. I can wholeheartedly recommend Grade.us.

Pros

Very responsive support, clean presentation to clients.

Review Source

Gary D.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Excellent Review Platform"

September 2, 2015

5.0

I have tried several review platforms and found this one to be easy to setup, very flexible and highly responsive support for a few questions I had.

Review Source

Response from Insight Integrity Group

September 4, 2015

Awesome. We try ;) Thanks, Gary!

TC

Tim C.  
President  
  
Used the software for:

### "Powerful, Easy To Use, Flexible Features, Great Support"

April 30, 2016

5.0

I've been using Grade.us for three months now and it's excellent for our needs. Not only does it work well to begin with, Jon and his team are great at listening to our suggestions and feature requests and trying to take care of our concerns. Their support is great and they are very kind to offer advice and make suggestions. I am highly satisfied and recommend Grade.us highly for review management and solicitation projects.

Review Source

BO

Beckie O.  
Digital Marketing Manager  
  
Used the software for: Less than 6 months

### "The best review software out there."

February 26, 2018

5.0

Pros

Being able to use reports on our 13 locations, along with staff mentions. They offer a ton of different features that will help you organize and respond to every online review. I also love the hootsuite integration! GREAT customer service, too!

Review Source

Response from Insight Integrity Group

February 27, 2018

Thanks for the feedback, Beckie. If you have any questions or suggestions, please let us know.

NB

Natalie B.  
Sales Consultant  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Superior Customer Support!"

January 21, 2019

5.0

Pros

I sent 100 recipients a request to review earlier today, so I can’t speak yet in terms of how the Grade.us platform has yielded results. However, the customer support team has been amazing in their response time when I am in need of assistance. The ease of uploading a CSV file to the platform is astounding, as well!

Cons

I wish it was more automated. If our CRM system had the proper setup, we would be able to automatically add recipients. However, this is not an option currentlly. The CRM system we use is not well-known, which is probably why it isn’t currently integrated. It is great, however, that Grade.us is willing to work with us and our CRM system in order to automate the process, for a fee.

Review Source

DL

Donyelle L.  
Account Executive  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Makes it easy to manage client reviews "

August 24, 2016

5.0

Extremely easy to use and sort through reviews. Email alerts make it easy to stay on top of reviews across all review sites and platforms.

Pros

Internal note taking.

Cons

I wish our team had the ability to tag other users to alert them about things they need to review. It would also be nice to respond via Reputology rather than having to visit each site.

Review Source

KJ

Kevin J.  
Owner  
  
Used the software for:

### "Excellent product in every way"

April 30, 2016

5.0

I highly recommend Grade.us to any marketing agency that is looking to give their clients an easy win. I find that when starting to work with a new client, they are often anxious to start seeing some results from all the money they are spending with my agency. However, many of the most effective marketing tactics take time to do well--SEO, web design, etc. One exception is reputation marketing. With Grade.us, I can give my clients something tangible in the very first meeting that will get them immediate results. Even a few 5-star reviews in the right places make a big difference, and Grade.us makes getting those reviews easy.

Review Source

MZ

Mark Z.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great results for the investment!"

December 6, 2016

5.0

Grade us makes it easy and affordable to us to deliver tremendous results to our clients. It gives our clients everything they need to get more reviews.

Pros

Just customizable enough for us to deliver a personalized white-label product.

Cons

Can't talk to developers about creative solutions to issues with schema and the popular platform we use.

Review Source

RM

Ryan M.  
Creative Director  
  
Used the software for:

### "Perfect For Small Business Owners"

August 29, 2015

5.0

We are a digital agency catering to small business and we know first hand that monitoring and managing online reviews is not only a large task but is critical to success for small business owners. We have seen first hand how reviews that are not funneled or attended to or even requested and can be very destructive to a business. We love the following: 1. Ability to funnel bad reviews 2. Ability to create an automated marketing funnel to ask and retrieve reviews from happy customers 3. Ability to oversee incoming reviews. This allows us to responds quickly and appropriately without having to scour the web ourselves.

Review Source

MW

Marie W.  
Director of Marketing  
Internet  
Used the software for:

### "Excellent product that's truly a time- and money-saver"

September 30, 2016

5.0

I manage digital marketing campaigns for healthcare businesses, and due to the sensitive nature of their service, physicians are particularly susceptible to bad reviews online. We use Reputology as a way of keeping track of their ratings with minimal time and effort. We now get email alerts every time a review is left, and our clients are able to deal with negative reviews. Our clients also love using the review survey app. I love when our clients love the solutions we offer them.

Pros

Easy to use and implement, great support, and has all the features that we were looking for.

Cons

None.

Review Source

SM

Scott M.  
Owner  
  
Used the software for:

### "Amazing Software - Fantastic Service"

September 29, 2015

5.0

When I heard about Reputation Loop from some of my peers I was very anxious to check it out and see how it compared with some of the other reputation platforms out there. Well it didn't disappoint! What I love about it is the clean organized look, the email follow up, how easy it was to set up and of course that awesome customer support. These guys are serious about helping their clients and I was amazed at how quickly that they not only responded to questions, but how quickly they were able to fix any small issues I ran into. This is one of the best on the market. Very happy I heard about it.

Review Source

JK

Jeanne K.  
Owner/CEO  
  
Used the software for:

### "The software is powerful with well written code. The customer support is unparalleled. "

October 13, 2015

5.0

I'm adding new clients on Reputation Loop every week. When I've had questions, I've received quick and personal support. I also am using the Yext integration available with good success. It's a relief to know I can count on this company to provide everything I need to offer reputation management for my customers. I highly recommend Reputation Loop.

Review Source

SC

Stephen C.  
Managing Member  
  
Used the software for:

### "Great product and excellent customer service"

April 30, 2016

5.0

I have called twice with questions on how to optimize grade.us for my business. The first time was with Jon Hall and he showed me how to set things up quickly to do what I wanted. The second call was with a lady who helped me so quickly that I didn't even get her name. They have a great product here. It is reasonably priced and so easy to use.

Review Source

SD

Sean D.  
CEO  
  
Used the software for:

### "this thing is EPIC"

September 29, 2015

5.0

I've been using RepLoop a long time, since beta, even before it was called RepLoop. We've used every possible reputation management system over the past 6 years of business doing local marketing and the features in RepLoop are a veritable "greatest hits" of all of the best features of other systems. The owners are extremely responsive to user input and have aggressively and quickly made improvements and changes to the products over the past 2 years to make and keep it cutting edge. We run all of our clients through RepLoop and they are thrilled with it and the results it provides.

Review Source

NH

Nate H.  
Video Producer  
Marketing and Advertising  
Used the software for: I used a free trial

### "Very Smart and Extremely Useful"

November 26, 2018

4.0

Pros

\-Fantastic layout for looking over reviews -Very valuable if your business relies on word-of-mouth reviews online -Good customer support

Cons

\-Reports are not super customizable -Not really any true cons

Review Source

Response from Insight Integrity Group

November 27, 2018

Wow, thanks for the thoughtful review Nate! So happy to hear that the free trial worked for you. I'll let the support team know that you appreciate them and the product team that you liked the layout. (I'll also relay about the customizability of the reports) ~Garrett

MH

Meredith H.  
  
  
Used the software for:

### "Thanks, from NV Models & Talent"

October 24, 2016

5.0

I believe it Must Be Said that working with Garrett S. from Grade.us has been a completely positive experience! He has walked me through the set up and all of the great features of the platform and made sure that I knew I could contact him whenever I needed a question answered. In addition to the top-notch customer service we have received, the funnel has been easy to navigate and set up. I believe Grade.us offers HUGE value for the price and I am looking forward to the next several months. It is going to be exciting to see the positive changes to our online presence.

Review Source

BB

Boariu B.  
Developer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Review platform"

April 18, 2019

4.0

Garde.ua helped me to gain some costumers for my marketing.

Pros

It is a platform to review your marketing and is free to try.

Cons

The platform needs a little more features but it is fine even how it is.

Review Source

Response from Insight Integrity Group

April 22, 2019

Hi Boariu, Thanks for the awesome review! As we grow our company, we're always looking to add in features that better serve our customers. Feel free to share specifics, as we take all feature requests into consideration. Warm regards, Kelly Rogers Director of Customer Success, Grade.us

KB

Kyle B.  
President  
  
Used the software for:

### "we added 24 businesses in 5 months at $97/month which generates us an easy $2,328/month on autopilot"

September 29, 2015

5.0

I signed on with Reputation Loop earlier this year to replace an inferior reputation software we are using and have been very happy with it. We are a Google AdWords PPC lead generation focused agency and just by offering Reputation Loop as an upsell to our existing clients we added 24 businesses in 5 months at $97/month which generates us an easy $2,328/month on autopilot. Not bad for offering it as an upsell to our existing clients. Its super easy to deliver, our clients love the software, and its incredibly profitable for us so we love it and highly recommend it.

Review Source

PB

Peter B.  
Owner  
  
Used the software for:

### "Easy to use and does the job right!"

March 24, 2015

5.0

I have shopped for reviews management software that was not only easy to use but also delivered the best result for myself and my clients. Grade.us does exactly that with support that is second to none! If you are managing reviews online for your company or your clients, then you definitively need Grade.us!

Review Source

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