# Page 7 | Grade.us Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 7 - Is Grade.us the right Review Management solution for you? Explore 244 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137378/Grade-us/reviews

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Grade.us

4.8 (244)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 7 - Reviews of Grade.us

## Showing most helpful reviews

Showing 151-175 of 244 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

AW

Alan W.  
  
Retail  
Used the software for: Less than 6 months

### "Would Give 6 stars if could for SUPERIOR customer service"

February 6, 2017

5.0

Excellent customer service, top notch, very impressed. Using for my retail business with multiple locations.

Pros

Customer Service is absolutely amazing

Cons

Overall impressed with no cons...customer service was always right there to guide me with any questions

Review Source

CBD

Codjo Bienvenu D.  
Agent commercial  
Apparel & Fashion  
Used the software for: I used a free trial

### "Logiciel de gestion d'entreprise "

November 1, 2023

4.0

Pros

Ce logiciel permet la satisfaction des clients et la bonne gestion des avis.

Cons

Aucun n'inconvenient pour ce logiciel car c'est très utile dans la gestion des avis. Je demande à tous mes partenaires d'utiliser.

Review Source

CS

Charles S.  
Partner  
Retail  
Used the software for: 6-12 months

### "Best Value"

February 8, 2019

5.0

Grade.us is helping us increase our online reputation.

Pros

This site provides us with exactly what we need to meet our online reputation goals.

Cons

There's nothing we have encountered currently that we haven't liked or would like to be better.

Review Source

JT

Jeremy T.  
  
  
Used the software for:

### "Great for a beginner like me"

December 21, 2016

5.0

I have a small business that works with a few different service oriented companies that needed an easy way to gather reviews. After looking at several options I felt that Grade.us was the best fit for my company. The support team helped me get setup and my clients their first review.

Review Source

SK

Syd K.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "I have many happy clients"

December 15, 2016

5.0

Using Grade.us to help clients get more reviews, and to more easily address negative reviews. Recently upgraded to agency plan and starting to use the email invite - that has been working very well.

Pros

The review stream.

Cons

Haven't found anything I don't like about it.

Review Source

AB

Andrea B.  
Social Media Manager  
Food & Beverages  
Used the software for: Less than 6 months

### "Great for monitoring reviews across all platforms."

August 2, 2017

4.0

Pros

It was simple to figure out. I can see all of the reviews and not feel like we are missing something.

Cons

You cannot reply to Yelp reviews within the software. It's a hassle to go outside of the software to reply.

Review Source

RL

Rachel L.  
Project Manager  
Marketing and Advertising  
Used the software for: Less than 6 months

### "iSearch By City Review of Grade.Us"

September 1, 2016

5.0

The software is super easy to use and our customers are responding favorably. Great value! Much more affordable than most of the competitors. In less than 2 weeks we have generated 14 new reviews.. more than we had acquired in the past year.

Pros

Super user-friendly

Review Source

PM

Patrick M.  
President  
  
Used the software for:

### "Smooth Software. Aggressive Pricing Model. Happy Clients. "

September 29, 2015

5.0

We've been using Reputation Loop for several months and are excited every time we get to show a client. As a web development and SEO company, we wanted to bundle, but we saw more potential in it, so we created a new business solely focused on helping small businesses earn more online reviews and Reputation Loops's software allows us to do that with ease. I recommend this product to any agency or web company looking to offer something unique to their existing client base. Our clients are happy. Thus, we are happy!

Review Source

JM

Jenn M.  
Director of Communications  
Hospitality  
Used the software for: Less than 6 months

### "Reputology is key for growing hospitality companies! "

October 3, 2016

5.0

Reputology allows a growing hospitality company the opportunity to monitor its locations and provide direct feedback in order to improve guest relations. The platform allows for all management to be involved with individual access levels.

Pros

User friendly

Cons

NA

Review Source

CB

Christopher B.  
Co-Owner  
  
Used the software for:

### "Easy to use and very effective for generating positive reviews."

September 30, 2015

5.0

I've been using Reputation loop for a little over 12 months and have nothing but positive things to say about it. The entire platform is built with the user in mind. It's simple to use and it actually works like it's supposed to. A rare thing to find with software these days. I'd say my favorite part of the whole software is the built in "review filter" technology that lets unhappy customers vent but do it in a private setting and not online for the world to see. Top notch platform!

Review Source

KP

Kellie P.  
Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Great Service to Monitor online facility reputation"

May 18, 2018

5.0

It allows us to review many on line comments and shows us where the sites are most visited, we are able to manage our online reputation easier using this product

Pros

I really like the product monitors the facility on various sites and generates reports to show me what I need to look at, I do not have to search all of the different sites one by one

Cons

I have not had anything I do not like about this service at this time. it is really a great service. The service allows us to look at our reviews all at once and provides great feedback to report back to company executives

Review Source

SL

Steven L.  
Vice President- Director of Corporate Services  
  
Used the software for:

### "Fantastic product!"

September 30, 2015

5.0

We have been using the Reputation Loop platform at my organization for several months now and have generated more on-line reviews in these months than in all of our previous efforts combined over the past few years. Very simple to use from both the administrator and client perspective. Excellent dashboarding makes it easy to obtain the data you want at a glance. Superior customer service. Just an excellent product that I would recommend without hesitation to any organization.

Review Source

MS

Mary S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "AMAZING SERVICE!"

August 2, 2016

5.0

Such a great and easy service. Customer support is incredible. I will use Reputology for all of my clients.

Pros

Reputology keeps me very organized. The alerts on new reviews is extremely helpful.

Cons

No cons.

Review Source

MM

Marie M.  
Creative director  
  
Used the software for: 6-12 months

### "Great.way to manage reviews "

October 26, 2017

5.0

Pros

The email updates save a lot of time. Reputology makes managing reviews of multiple social media campaigns easy

Cons

I would prefer to billed monthly rather than annually. Price breaks for multiple companies would help

Review Source

jC

jason C.  
CEO  
Marketing and Advertising  
Used the software for: Less than 6 months

### "The Best Software out there."

July 18, 2016

5.0

Best software and customer service out there. Very excited to be working with such a great team to help everybody play on an even playing field.

Pros

easy to use... will make me money

Cons

cant find anything wrong yet

Review Source

KG

Kristi G.  
Director of Social Media  
  
Used the software for:

### "User interface and customization are top-notch"

March 1, 2016

5.0

I've just begun to use Reputology, and I'm very pleased with how easy it is to use. The interface is set up in a very organized manner and I can quickly and easily access the information I need. Reputology allows me to tailor reviews according to custom filters and respond quickly and easily. The tool boosts productivity and enhances our ability to connect with our members.

Review Source

Response from Insight Integrity Group

March 1, 2016

Thank you for the positive review! Glad you are enjoying your experience with Reputology.

GW

Grant W.  
Founder  
  
Used the software for:

### "straight forward easy to use SaaS platform with great results"

February 19, 2016

5.0

Getting started with this software was very DIY and simple to follow and understand. When I needed support (which was very rare) the support team was responsive and solved my issues. The amount of quality reviews for my agency and and my own clients has exceeded my expectations whether its through the email engine or SMS feature. I would recommend Reputation Loop to anyone looking to boost their ranking on any review sites out there! Thank you Reputation Loop!

Review Source

SB

Senami B.  
Assistante  
Design  
Used the software for: I used a free trial

### "Logiciel de gestion des avis "

October 31, 2023

3.0

Pros

Grade.us est un logiciel recommandé car elle permet une meilleure gestion de ces avis .

Cons

Grade.us est un logiciel facilement accessible et n'es pas très coûteuse

Review Source

NE

Nick E.  
Consultant  
  
Used the software for:

### "Great service!"

November 25, 2015

5.0

For starters, they answer the phone! I had someone walk me through the entire setup process for our white labeling. The reporting is thorough and the setup is fairly simple. Great people, great service.

Review Source

CW

CARL W.  
President  
Marketing and Advertising  
Used the software for: 1-2 years

### "Easy to switch plans"

January 25, 2019

5.0

Fantastic!

Pros

Switching was seamless and fast. Nothing for me to do. They did all the work.

Cons

Nothing. The software is fantastic, easy to use, and my clients love it.

Review Source

SW

Sam W.  
  
  
Used the software for:

### "These guys are great!"

April 26, 2017

5.0

After paying an amount for one store with one review soliciting software, I was able to get up to 25 stores for a cheaper price with Grade.us. Just as feature rich even if it isn't as pretty.

Review Source

BC

Brenda C.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Outstanding customer service"

June 24, 2020

5.0

The experience has been good. Like any software there is a learning curve.

Pros

The software accomplishes what we need to provide for our clients. It is fairly easy to use. White labeling.

Cons

If you white label yourself you need to have some experience to accomplish this. But, it was pretty basic for our technical guy.

Review Source

CO

Chris O.  
Owner  
  
Used the software for:

### "So Glad I found This!"

September 29, 2015

5.0

I was looking for a reputation marketing system that is both simple to manage and powerful for my clients. This has been a perfect fit. It does some incredible things that I wouldn't expect at this price point. My customers are feeling much more secure having more control over their reputation. This is a great product and I'd recommend it to any business looking for a robust yet simple to manage system for their reputation.

Review Source

SV

Sommer V.  
Digital Marketing Coordinator  
Transportation/Trucking/Railroad  
Used the software for: Less than 6 months

### "Very Helpful!"

December 6, 2016

5.0

We love using Grade.us for reviews! Helps us keep on top of our customers' experiences so we can head off any major issues.

Pros

easy to use, helpful support

Cons

expensive

Review Source

TC

Troy C.  
Founder  
  
Used the software for:

### "Awesome product and Literally the best SaaS customer service I've experienced"

April 30, 2016

5.0

Jon and the team at Grade.Us are rock stars. After looking at a number of review tools, there's has proven to be the most user-friendly, flexible and effective, not to mention extremely affordable. But what surprises me even more is the customer service. Jon is available to answer questions, provide tips and steer me in the right direction. He's a pleasure to work with. Can't recommend these guys enough.

Review Source

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