# FollowUp CRM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is FollowUp CRM the right Construction CRM solution for you? Explore 228 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137381/FollowUp-Power/reviews --- FollowUp CRM 4.5 (228) [View alternatives](https://www.capterra.com/p/137381/FollowUp-Power/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of FollowUp CRM Ease of use 4.4 Customer Service 4.6 ## Pros and Cons in Reviews MW Melanie W Project EngineerConstruction, 51 - 200 employeesUsed the software for: 1-2 years. “Interface looks great; Implementation rep was amazing, simple to enter basic information.“ March 13, 2025 RH Ryan H PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “It does not work as most CRM's do and help you land new clients prior to bidding with them.“ December 3, 2025 JS Jon S IT DirectorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Intuitive interface, easy to train new users.“ December 18, 2023 RH Ryan H PresidentConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “Shady accounting practices.“ December 3, 2025 BF Blake F Project ManagerConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “With CRM I'm able to pull up all my notes/spreadsheets/docs, etc.... Makes me look like a Rockstar instead of some guy searching for answers.“ June 24, 2021 JS Jon S IT DirectorConstruction, 11 - 50 employeesUsed the software for: 1-2 years. “You HAVE to schedule a call with Follow-Up to cancel your account. “ December 18, 2023 AA Ahmed A Planning and project cost control engineerConstruction, 1,001 - 5,000 employeesUsed the software for: 1-2 years. “Using a CRM like FollowUp will make you feel like a valued member of the team, and will help you connect with additional clients.“ December 10, 2021 KC Kam C VP North Construction, 51 - 200 employeesUsed the software for: 1-2 years. “My branch is small and I just don't quote enough to need tracking software to remind me to call a client to see if i got the job“ July 1, 2021 ## Showing most helpful reviews Showing 1-25 of 228 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Robert G. Director Of Business Development Construction Used the software for: Less than 6 months ### "I have not had a lot of instruction for certain tasks, but I have asked for help, and was answered" January 18, 2019 4.0 We use it a lot, and it is a good go-to place to put information for future use. Pros Great information fields. A place to keep contacts, and who they are, and how to reach them. Cons Could use more q&a on tasks. I wonder if there are a lot of other Q&A to list Review Source VR Verified Reviewer Director of Business Development Construction Used the software for: 6-12 months ### "FUCRM" November 30, 2020 5.0 Decent so far. Had some problems with pulling accurate reports for a month. Pros Keeps me up to date with tasks. I enjoy the overall functionality. Cons Seems to be a little strange on the mobile app. Sometimes saves many times for same entry. I'm used to Salesforce and this has many stripped down features that I would like to see. Review Source JR Jacob R. Sales Executive Construction Used the software for: 6-12 months ### "Review from a Sales perspective" November 30, 2020 3.0 overall the experience is okay. It allows me to track active projects from beginning to end. I would like to have access to current/past client data as well as prospecting lists all in one spot on a mobile app, preferably with a map interface to make calling on clients easier. Pros The software is easy for new users to pick up. All of the necessary fields are available. I really like the analytical data on the home page as well as the reports. this is helpful on the backend to track close rates, etc. Cons The feature that give us trouble is when we rebid work. There are to many areas that can be selected for bid dates. This software lacks the CRM portion for field sales, i.e. mobile app, prospecting data, current customer data, and map interface with a client list. We only track active projects. The software is also finnicky when adding new client information under a company. The software does not make it simple to see the entire pipeline in my dashboard unless I have a followup date. I would prefer it be on my dashboard regardless of dates so if there is a change in people we don't have projects fall through the cracks. Review Source VR Verified Reviewer Digital Marketing Specialist -Advanced Course From Delhi Course for Internet Marketing E-Learning Used the software for: I used a free trial ### "Focus CRM Explorations" July 27, 2021 4.0 Pros The easy installment and guidance sources that guides analyses and elevates your task quality Cons The updates are always requires while one work at a particular data set of requirement.K means clustering is sometimes missing. Review Source VR Verified Reviewer Business Developer Construction Used the software for: 6-12 months ### "FollowUp Power Review" October 19, 2018 5.0 I have been enjoying the software, I hope I had something similar 15 - 20 years ago, working life is a lot easier now. Pros That I am able to track all projects and contacts Cons The Office 365 Email option, I do not use it, since I keep all email in outlook. Review Source VR Verified Reviewer Account Executive Consumer Services Used the software for: 6-12 months ### "Great customer service " October 20, 2018 5.0 Nothing but great Pros On the spot customer support and follow up Cons No issues with the product or support staff Review Source VR Verified Reviewer Forensic Roof Specialist at BestRoofing Construction Used the software for: Less than 6 months ### "Using the Followup CRM" January 25, 2019 5.0 Overall this is a great system for sending out proposals to the client with A Professional look. Pros I love how I can enter pictures and add my deficiencies and when you add the square footage or EACH it totals out the price for that measurement. You can also adjust the time and materials. Cons I didn't like how sometimes when you adjust the labor time and update deficiencies it will back the number back down to what it thinks the time should be. Review Source VR Verified Reviewer President Construction Used the software for: I used a free trial ### "Best for Commercial Contractors" April 26, 2019 5.0 It does the job, and keeps all the reporting in one place so estimators and sales people aren't loosing paper copies everywhere or keeping files on their devices. Better accountability and insights into project timelines. Pros The nice thing about this software is that it houses all the information on a cloud based system so everyone can access it on the go from ipads. I really like that it has a lot of analytics information regarding what category of jobs are being closed and by whom. It also can integrate with Outlook, and I am pretty sure it works with Google products as well. Cons It has a very cut down to the bones look. It works great, but they still have limited integrations with other softwares yet. It also works best for commercial jobs, so if you also do residential it's not as useful. Review Source VR Verified Reviewer Regional Sales Manager Environmental Services Used the software for: 6-12 months ### "Regional Manager " January 25, 2019 5.0 I have been using it over the past 6 months with minimal training I think there is more for me to learn I need just to sit and try a few things Pros It very user friendly it did not take me long to get use to using it Cons I thinks a 1800 help line should be on the front page even though their is a on line agent always there to help Review Source Brian M. Sales & Estimating Construction Used the software for: Less than 6 months ### "A Very Bare Bones CRM" January 18, 2019 5.0 Pros The software is very easy to learn and works as expected. Cons The user interface & experience isn't magical or inspiring. In fact, it's quite bland and ugly. Review Source JW Jeanna W. Customer Relationship Manager Construction Used the software for: 6-12 months ### "Great way to track sales" February 16, 2017 4.0 FollowUp Power has been great for our team to stay in front of prospects. As a lean company, we didn't have a dedicated sales team; therefore before we implemented the system, our team was proposing on projects and moving on to the next deadline which meant we never followed up on our proposals. Plus, we also would only stay in front of past clients and potential clients with long lead opportunities when we had time - which was rare. This resulted in missed opportunities because we didn't have a tracking system in place. Now, with FollowUp Power, we can set follow up dates, keep each other updated on the status with the notes section, and we also have a way to remind our selves to reach out to past and potential clients. Our follow up has improved dramatically! The only reason I didn't give Followup Power 5 stars is because I would like to have more of a Contact Management System integrated. Currently, there is no way to save a contact unless you have a project opportunity connected to it. With our new Business Development person on board, we like to meet with contacts in the industry to educate them about our company - they don't always have a project to link to. Pros Being able to see who I need to follow up with and any other project related deadlines on my dashboard. The note section is vital to remind me what I talked about with the prospect during our last interaction. I also like being able to see what the rest of the team is following up on and any deadlines that are past due so I know where I can help them out. Cons There isn't a good contact management system integrated into the software. This would be extremely beneficial. Also, there are a few issues with running reports - for example if our team doesn't put a bid date and they put in an estimate due date (which is what they are concerned with), the bid report doesn't show the project. There are some areas required for duplicate entries which our team grumbles about. Also, the categories entry areas are not customizable. Therefore, we don't use have of the Sales Behavior section because we don't manage permits, submittals, and warranties with this system. Review Source JB John B. Estimator Aviation & Aerospace Used the software for: 2+ years ### "FollowUp CRM helps keep me on track!" January 25, 2022 5.0 Pros This product is very user friendly and allows me to see everything I need to accomplish in an easy to interpret format. Cons This company is constantly innovating and creating easier ways to use and integrate their program with other software. If issues do arise, the customer service team is always helpful and usually a new feature is in the works before I can complain. Review Source AA Ahmed A. Planning and project cost control engineer Construction Used the software for: 1-2 years ### "Most Effective Customer Relationship Management (CRM) Software" December 10, 2021 5.0 You should not overlook the relevance of CRM and its connection to new chances. Using a CRM like FollowUp will make you feel like a valued member of the team, and will help you connect with additional clients. Pros Subscribers of FollowUp CRM get access to a slew of tools that will improve their CRM's performance. Search and filtering tools in FollowUp CRM allow you to easily create lists of leads, and the interaction with email systems allows you to add new contacts directly from emails. Cons Subscribers will benefit greatly from this program because it is user-friendly, keeps all customer data in one place, and makes it easier to generate the lists you need and get them ready for communication. Review Source GG Gabriela G. Database Manager Real Estate Used the software for: 1-2 years ### "Easiest Interface for a CRM" August 24, 2022 5.0 Follow Up Boss has completely changed our business and has allowed us to implement systems to grow/ Pros It is an open API system meaning you can integrate almost any technology through Zapier Cons The possibilities are endless so it can seem overwhelming to start Review Source DS Daniel S. Sales Construction Used the software for: 1-2 years ### "Great tool to help keep traction and follow up with customers" November 23, 2020 5.0 Great company because of their follow up with us. They reach out with solutions to issues presented or just follow up on what is needed or if there is more we need from them. They have always answered the call and they have not disappointed. Pros This software helps hold you accountable each week and provides a means to follow up with customers, and leads. Cons Still a new software and still adding features as needs come up. Review Source GL Gail L. Administrative Assistant Facilities Services Used the software for: 1-2 years ### "Streamline company data" January 30, 2017 5.0 Our company has been using FollowUp for about months. Being able to look online to see the addresses of new jobs and to see the latest comments helps make my job easier. It is easy to use and the support team have made it a breeze to work with. Thanks FollowUp! Pros The notes on the customer let me know exactly what I need to do next. Cons Our members are still having difficulty with the mobile ap. Review Source Response from Followup CRM January 30, 2017 Thanks Gail! We appreciate your feedback! We will always work hard on improving our software, feel free to submit to us your recommendations! Can you please share some specifics with me regarding the mobile app? I'd like to hear your thoughts as we update it in the future! Happy Selling! Ryan LF Lynn F. Estimating Coordinator Construction Used the software for: 6-12 months ### "Pipeline at a Glance" November 23, 2020 5.0 Pros The dashboard lets each employee know what is on their schedule today and in the future, which keeps all tasks in sight. Nothing gets lost or forgotten, which is important to our customers and our company. Cons I have some trouble running reports if I don't select the correct type of project, but other than that, nothing. Review Source aM amanda M. Office Assistant Construction Used the software for: 6-12 months ### "Great Product" November 17, 2020 5.0 Pros Easy to use and great customer service when a problem arises. Cons Some functionality doesn't work very well, Various clicking here and there - slower loading. Review Source RK Ryan K. Business Development Manager Construction Used the software for: 1-2 years ### "Overall a very useful product" July 6, 2021 5.0 Overall it is a very helpful tool that i use daily Pros Easily gets measurements and fairly accurate Cons Sometimes there is not a good image or the software randomly shuts down. Also wish it was'nt on a "per image" basis. Review Source JE Jason E. Account Manager Construction Used the software for: Less than 6 months ### "Robust and Straight Forward" November 24, 2020 4.0 My experience so far has been great. There are a few small tweaks as mentioned above that could help, but overall this is a good software. Pros Followup CRM can easily be learned in a days time and deployed quickly. There are numerous robust reports that can be utilized to track sales and customers as well as projects. The homepage supplies a quick and easy to read snapshot of where you stand. Cons The "file data" section, which lists your projects can be a bit hard to navigate. Finding a particular project feels like it takes longer than it should. However, you can easily search for certain projects in the search bar at the top of the screen to circumvent this. Reason for choosing FollowUp CRM Yes Review Source CP Christopher P. Commercial Account Manager Construction Used the software for: 6-12 months ### "Great Sales Tool" January 30, 2017 5.0 I am a commercial roofing account manager, This tool is the best tool I have ever used for a follow-up reminder. It gives you the ability to never forget a follow-up and to always pick up the conversation where you left off. Always. You customers will be more than impressed which doesn't alway get you a contract but it always gets me last look to decide whether or not it is beneficial for me to get to the number they want. Pros The customer management portion, not only does it remind me to follow up with a customer, it gives me the ability to pick up right where we left off. Cons Maybe just the aesthetics, I don't think that's very important though so its a non-issue. Review Source Response from Followup CRM January 30, 2017 Thanks Chris! I hope you're taking advantage of FollowUp Power University as well! Do you have any recommendations on improving the aesthetics? We would love to hear your feedback! Ryan JV Julian V. Estimator/sales Construction Used the software for: 1-2 years ### "Great product and service" November 18, 2020 5.0 Pros Ease of tracking project and tracking. love the follow-up reminders. Cons don't have anything to not like about this. Only thing I could think about is. If you have multiple GC pending all of them show up if you give a follow-up reminder. Review Source CB Christine B. Senior Business Development Coordinator Construction Used the software for: 6-12 months ### "Followup CRM -Best Roofing" November 18, 2020 5.0 Excellent Pros I like that we are able to sync outlook with Followup. The accuracy of our information given to our clients makes this tool crucial to maintain continued success. Cons The Search Bar -- I prefer it to be able to narrow down the search. (Just as File Date, Advanced Search feature does) Review Source AZ Andres Z. Roofing Estimator Construction Used the software for: 1-2 years ### "Review of Followup" November 30, 2020 5.0 Great Pros The way that you can manage bids and following up with clients Cons The way to search for folders/bids can be improved Review Source KM Kathleen M. Client Account Manager Construction Used the software for: 6-12 months ### "Follow Up & Follow Through" February 3, 2017 4.0 Follow Up Power has created a Sales Process for our team. With a click of a couple buttons, you can see who has (or hasn't) done what, and when. By following the SALES PROCESS STEPS, we have seen our hit rate go up, in just the short time we've used it. It's relatively easy to use, and gives a "dashboard" to the individual account manager (or estimator or take off person), so they can stay on track on a day-to-day basis. My only hope is that FUP continues to grow and adds a variety of templates / measurables to keep our Company honest and growing ! Pros Dashboard and graphs so with a click of a couple buttons you can see if the individual and Company are meeting the monthly goals Cons Easier way to pull various reports in a concise manner. 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