Chatnox

Chatnox Live Chat


4 / 5
1 review

Who Uses This Software?

Online Shops, E-commerce, SaaS companies, product websites, realtors, consultants, E-learning


Average Ratings

1 Review

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 1 / 5
    Customer Service

Product Details

  • Starting Price
    $9.99/month/user
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
  • Support
    Online

Vendor Details

  • Chatnox
  • www.chatnox.com
  • Founded 2014
  • United States

About Chatnox Live Chat

See who's on your website, send targeted proactive messages and chat with website visitors. Convert web visitors to happy customers.


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Chatnox Live Chat Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking
  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal

Chatnox Live Chat Reviews Recently Reviewed!


Very poor customer support

May 13, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

1 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
Likely

Pros: The product is the best value for money i have seen, easy to use and does a lot of what the others change big dollars for. but this is as far as it goes.

Cons: Very, very poor support, they are never online and never respond to your messages.

If you send them a message you will get an acknowledgement email and that is as far as it goes.

they never respond to emails or messages, total silence.

Overall: As they say you get what you pay for. overall the live chat is not bad if you can work your way through the setup but do not expect any support as it does not exist.

If they could find their way in providing support this would make it the best live chat on the market.