# TicketWindow Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is TicketWindow the right Ticketing solution for you? Explore 7 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137657/ticketwindow/reviews

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TicketWindow

4.6 (7)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of TicketWindow

Ease of use

4.4

Customer Service

4.9

## Showing most helpful reviews

Showing 1-7 of 7 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

JC

Jon C.  
Marketing & Box Office Coordinator  
Performing Arts  
Used the software for: 2+ years

### "Solid Platform, Excellent Support"

October 13, 2023

4.0

Not a perfect system but does what we need it to. \[sensitive content hidden\] and team are always available to help and get things figured out when we need something.

Pros

Ticket Window has all of the features we need to operate our business which has unique needs. So lots of ability to do a selection of things.

Cons

Video integration is lacking on the site without embedding YouTube videos and using XML to bring events forward but it is working overall.

Alternatives considered

[SimpleTix](https://www.capterra.com/p/86948/SimpleTix/)[Tixr](https://www.capterra.com/p/250289/Tixr-Creators/)[TicketSpice](https://www.capterra.com/p/146463/TicketSpice/)

Reason for choosing TicketWindow

Ticket Window has all of the features we need and all other products were missing at least 1 deal breaker feature (memberships, will call tickets, etc.)

Review Source

Response from TicketWindow

November 1, 2023

Thank you Jon for leaving this feedback. Knowing you are content with our service is good news. We are alway improving the client experience and will take note of your comments.

AT

Aiden T.  
Office Manager  
Entertainment  
Used the software for: 2+ years

### "Ticketwindow does it all!!"

October 24, 2023

5.0

Overall very happy using Ticketwindow.

Pros

Ticketwindow has everything all in one place! You can market your event, sell tickets to it, you can also sell memberships and receive donations to your organization. It also has great reporting options.

Cons

Video tutorials on how to use the different features might be nice. (Honestly I couldn't think of anything negative so I'm really reaching here!)

Switched from

[Theatre Manager](https://www.capterra.com/p/30690/Theatre-Manager/)

Better customer service, reporting capabilities, local owners, better price

Review Source

Response from TicketWindow

November 1, 2023

Thank you Aiden for that wonderful review. We are happy to hear your feedback. Also, good news! We are working on some new training manuals that will include some demos as well. We look forward to introducing you to them.

MW

Mary W.  
Volunteer  
Entertainment  
Used the software for: 1-2 years

### "Ticketwindow"

October 24, 2023

3.0

Pros

There is a lot of data available in the reporting.

Cons

Unresolved problems with bounced ticket confirmation emails. There are no manuals. Setting up subscriptions is a nightmare. Difficult to find various functions in the menu because there are no manuals

Review Source

Response from TicketWindow

November 1, 2023

Thank you for your feedback Mary and we acknowledge your concerns. You can reach out to your venue manager to get access to various manuals in the future.

MM

Marco M.  
Owner  
Events Services  
Used the software for: 2+ years

### "Another successful Ticketwindow experience "

October 26, 2023

5.0

Clean. Simple

Pros

From concept, setup, to ticket buyers experiences, our recent event recently completed and sales closed seamlessly. With access to reporting and response times from the Ticketwindow team very efficient, our teams could gather metrics from purchase metrics to anticipate next steps for our event promotions

Cons

Liked least: to independently adjust text/copy, with frequency, to align with marketing promo changes as event timeline neared (we did not request this support from TicketWindow)

Reason for choosing TicketWindow

Customer service

Review Source

CAS

Carrie Anne S.  
Owner/ CEO  
Broadcast Media  
Used the software for: 2+ years

### "Powerhouse Review"

October 12, 2023

5.0

Wonderful

Pros

The customer service and the promotion is very appreciated

Cons

Nothing I'm happy with the service. Thank you

Switched from

[Eventbrite](https://www.capterra.com/p/114949/Eventbrite/)

Local, customer service

Review Source

Response from TicketWindow

November 1, 2023

Thank you Carrie-Anne for your comments, knowing you are happy with our service is great news.

BI

Bob I.  
Eventes Coordinator  
Entertainment  
Used the software for: 1-2 years

### "Grand Bend Place"

December 10, 2023

5.0

Excellent Timely communication Feedback on promotion

Pros

Online ticket sales ability to track sales through a portal sales and marketing: graphic development, website and press releases

Cons

We have not experienced issues of concern, very easy to work with

Review Source

JH

Justin H.  
President  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Helpful and kind"

December 4, 2023

5.0

They were very attentive and helpful to my cause.

Pros

TW took a special interest in my charity event and helped support us by marketing for us and helping us land a venue, all custom tasks not usually listed in their features.

Cons

I haven't come across a specific Con related to my request as of yet.

Review Source

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