# SparkTG VCC Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SparkTG VCC Software - reviews, pricing plans, popular comparisons to other Telephony products and more. Source: https://www.capterra.com/p/137672/IVR --- # SparkTG VCC Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 11, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SparkTG VCC ## What is SparkTG VCC? SparkTG is a cloud telephony software platform that replaces traditional landline and PBX systems with a fully hosted, internet-based phone infrastructure for Indian businesses — zero hardware, zero installation, and live within 48 hours. Core telephony features: virtual phone numbers for any city in India, toll-free 1800 numbers, click-to-call for websites, number masking for privacy-compliant marketplace calls, multi-level IVR with regional language support, call forwarding, automated call recording, and real-time call analytics. Advanced capabilities: AI Voice Bot for 24/7 automated query handling, WhatsApp Business API integration, predictive dialer for outbound campaigns, skill-based call routing for distributed teams, and CRM integration (Salesforce, Zoho, Freshdesk). Fully TRAI-compliant. 99.9% uptime SLA with automatic failover. Transparent usage-based pricing. Trusted by enterprises across healthcare, BFSI, e-commerce, and real estate in India. ## What is SparkTG VCC used for? [Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 42 user reviews Reviews sentiment Positive 98% Neutral 2% Negative 0% Starting price $5 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SparkTG VCC?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.sparktg.com&name=SparkTG VCC) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SparkTG VCC 4.7 (42) VS. [4.7 (859)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting Price $5 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (42) Ease Of Use 4.8 (859) Value For Money 4.8 (41) Value For Money 4.5 (771) Customer Service 4.8 (42) Customer Service 4.6 (790) ## SparkTG VCC alternatives [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 80% of reviewers rated it above 4 stars [4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [4.8 (315)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/137672/IVR/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Monitoring 4.9 (21) 76.19% of 21 reviewers that rated this feature as important or highly important Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording 4.9 (19) 73.68% of 19 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Call Center Management 4.8 (18) 72.22% of 18 reviewers that rated this feature as important or highly important Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Automatic Call Distribution 4.6 (16) 68.75% of 16 reviewers that rated this feature as important or highly important Distribute/route/connect calls Call Logging 4.9 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Routing 4.7 (15) 73.33% of 15 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria SparkTG VCC 74 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Agents can view and manage all customer requests and interactions. System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Screen and filter calls that get sent to voicemail inboxes/answering machines Application programming interface that allows for integration with other systems/databases System that automatically dials calls Tickets are automatically assigned to specific agents based on predefined rules Distribute/route/connect calls A call center that both makes and receives calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Track and report on call outcomes Manage and track all past and future calls. Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Highlight specific time marks for annotation and review purposes Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Voice conversion to text Transfers live calls to other agents Schedules callback times Identify the number and contact information of a caller before answering the phone Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share media files, communicate, and work together Computer-telephony integration is the use of computers to manage telephone calls Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Access previous interactions or concerns to maintain customer relationships Alter the layout and content of reports Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Predefined actions automatically performed on the occurance of specific events A call center that primarily receives calls, typically customer service focused Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Manage contacts across multiple mailing lists Ability to chat online in real time Agents choose who to call and when Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages A call center that primarily makes calls, typically sales focused Organize and manage the accomplishments and development of employees or performance of applications or systems A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Set of pre-recorded messages for candidates that can be shared before, during and after the video interview System calls multiple numbers at once and connects the agent to the first number that answers Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Record live video calls to play later Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Send messages via SMS Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Turns text into natural sounding speech Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. Features 4.7 (42) 4.7 Based on 42 reviews ## Pricing Value for money 4.8 (41) Free Trial Free Version Basic $5.00 Per User,Per Month Value for money 4.8 (41) 4.8 Based on 41 reviews ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[ LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[ Truecaller](https://www.capterra.com/p/234073/Truecaller/)[ Kapture CX](https://www.capterra.com/p/266354/Kapture/)[ 360dialog](https://www.capterra.com/p/174965/360dialog/)[ AutomateCRM](https://www.capterra.com/p/194193/AutomateCRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.8 (42) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.8 (42) 4.8 Based on 42 reviews ## User reviews Overall rating 4.7 Based on 42 reviews Filter by rating 5(31) 4(10) 3(1) 2(0) 1(0) Mentioned topic Sorted by most recent SK Shailendra Kr G. Lead Software Engineer Telecommunications ### "Excellent CRM Integration and Essential Call Quality Monitoring" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 16, 2025 Highly positive. It offers great value, reliable call management, minimal bugs, and the successful CRM integration was a major win for our operational efficiency. Pros Exceptional customer support, especially for our CRM integration, and the powerful real-time monitoring and reporting tools for call quality assurance Cons The initial complexity in customizing some of the advanced reports and the occasional standard cloud VCC dependence on highly stable internet connectivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AB Alpana B. Head - Customer Service and Retention Team E-Learning ### "Easy to Use and Value for Money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 September 18, 2025 Our overall experience with SparkTG VCC has been good. It is easy to use, reliable, and well-supported, making our call management smooth and effective. Pros SparkTG VCC offers great value for money with its easy-to-use interface, reliable connectivity, and excellent customer support Cons SparkTG VCC is effective and user-friendly; just minor enhancements could improve usability and efficiency. Switched from [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) Due to changes with TRAI rules, the team struggled to make and receive calls, and poor support further led to a negative experience for our customers. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MM Manjiri M. Manager Telesales and Sales Projects Food & Beverages ### "Vendor Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 3/10 September 15, 2025 The overall experience has been good as of now.With the help of the recording we get to know how much timeis being spent on per call Pros The call can be monitored for quality checks.Basis the call recordings we get to know which are the areas of improvment where we need to focus Cons Techical glitches take time to get resolved.With the help of Mr.\[sensitive content hidden\] we get our issues or queries resolved Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Shwet S. Manager Education Management ### "Excellent work SparkTG" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 11, 2025 I had a great experience with Spark TG team and they are highly supportive and very efficient in work Pros Very efficient and hasslefree services. Also team is very Cooperative. They have very good portal and dashoard design. Cons Nothing much to say on this. They supported me greatly from getting the DLT registrations to helping in call planning Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PR Prabal R. Marketplace- Operation Consumer Services ### "User-Friendly and Dependable Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 My overall experience with SparkTG VCC has been excellent — it is reliable, easy to use, and has greatly improved communication efficiency. Pros SparkTG VCC is user-friendly, reliable, and offers excellent call clarity with real-time monitoring. Cons During peak hours, there can occasionally be minor delays, and at times slight sound distortions are noticeable. However, these instances are infrequent and may be due to internet connectivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Ritesh G. Senior Executive - Marketplace Operations Leisure, Travel & Tourism ### "Consistent Performance with Minor Enhancements Needed" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 My overall experience with SparkTG VCC has been positive, as it provides a trustworthy and efficient platform for smooth communication and coordination with both agents and customers. Pros Its user-friendly dashboard and clear call connectivity, which makes communication very smooth both with Agents and Customers. Cons At times the system gets slightly slow and the call directly gets connected to phone even when we are using computer or fails to connect to the phone sometimes when we are logged off, which can affect workflow efficiency.” Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. PP Poojan P. Operations Executive Leisure, Travel & Tourism ### "User-Friendly and Reliable VCC Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 My overall experience with SparkTG VCC has been very positive. The platform is reliable, user-friendly, and has helped streamline communication. Their support team is responsive, making the service smooth and effective. Pros I really appreciate SparkTG VCC for its reliability and ease of use. The platform is smooth, user-friendly, and makes call management very efficient. The support team is responsive and helpful whenever needed. Overall, it has simplified communication and improved productivity for us. Cons At times, the interface could be made more intuitive, and occasional delays in response can be improved. This way it sounds honest but constructive without being too harsh. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rahul S. Operations Executive Airlines/Aviation ### "Best Option for manage calls " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 9, 2025 Overall, my experience with SparkTG VCC has been very positive. The platform is reliable, delivers clear call quality, and offers excellent monitoring and reporting tools that make operations smooth. The support team has been responsive and helpful whenever needed. While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs Pros The platform is highly reliable with clear call quality, easy-to-use interface, and responsive support team. I especially liked the real-time monitoring features and smooth integration options, which made managing communications seamless.” Cons Some time connections issues“At times, the dashboard feels slightly complex for new users, and the mobile interface could be more user-friendly. Occasional minor lags during peak hours were also observed. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MS Mohit S. Manager-Contact Centre Technology Leisure, Travel & Tourism ### "User-friendly, consistent and reliable telephony system" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Overall current telephony system is reliable, scalable, and cost-effective, providing seamless integration with business tools while ensuring secure and efficient communication for both employees and customers Pros The System is very reliable, ensuring smooth and uninterrupted communication. The system user interface is simple and easy to use. They are maintaining data privacy and compliance. Until now, this system has proven to be very consistent, providing stable connectivity and performance. The integration part is also very good, working well with CRM, IVR, and other business tools. Cons All the objects a part of the reporting system are very good. They should work on providing access to user to create their own reporting templates. This feature is handy for handling the daily analysis and reporting purposes as per the system requirements. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RS Rahul S. Sales Manager Education Management ### "Robust plaltform, amazing connectivity, awesome service! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 4, 2025 Overall experience is pretty good, no connectivity issues so far.!! Pros Spart TG allowed me seamless connectivity for my sales advisors, Raushan from Spart tg was really helpful not only presales but after sales service is also good. Cons Nothing so far ! :) ! Switched from [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) lot of connectivity issues with Ozonetel, also spart tg allows us to take calls directly from agents cell phone Alternatives considered [Exotel](https://www.capterra.com/p/233144/Exotel/) [Ozonetel](https://www.capterra.com/p/241112/Ozonetel/) Reasons for choosing SparkTG VCC value for money and good system interface Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RR Rahul R. CEO Capital Markets ### "Fabulous product!SparkTG VCC made us win!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 January 7, 2025 I had been using it along with my team and my business has adapted the tool with a lot of energy.It has made us efficient and helped us scale our operations Pros Features are competitive and amazing to use Cons Customization needs a bit of scope according to client needs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KS Kavya S. Associate General Manager-​ Product Support Information Technology and Services ### "great Experience and over all solution for the customer facing teams" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 11, 2024 Its great experience over all, able to solve the purpose Pros The voice quality, easy to access the system, seamless API integration Cons few customers are complaining that calls are routing as Spam numbers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. UH Udit H. Senior Manager - Professional Services Information Technology and Services ### "Reliable product with good support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 11, 2024 Pros Easy to use and quick onboarding of new users. Essential reports are readily available for viewing and downloading Cons Bare bones interface, not very modern. Also the interface is not responsive. Alternatives considered [SmartFlo](https://www.capterra.com/p/156356/SmartFlo/) Reasons for choosing SparkTG VCC Pricing and license structure is better. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. BC Bhumika C. CRM Lead Consumer Goods ### "Good platform. " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 December 9, 2024 Good platform. The dashboard can be further simplified, and reports can be enhanced with auto-triggers sent via email at a set frequency. Pros Option to hear Live calls anonymously Reports and analytics Cons Option to integrate WhatsApp messages for Autoreply The phone no. appears as SPAM often which causes drop-offs and people don't pick up calls. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. VA Vaibhav A. Product Manager Computer Software ### "Value for money calling solution." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 6, 2024 Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible. Pros East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far. Cons The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far. Alternatives considered [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/) [Exotel](https://www.capterra.com/p/233144/Exotel/) Reasons for choosing SparkTG VCC Pricing and ease of setup. Major features were required and important for us which are available in stock. Also other products had a credit based system which didn't suit our requirement. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KG karuna G. Assistant Manager Logistics and Supply Chain ### "Recommended - Wonderful experience" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 29, 2024 Recommended, good support by \[sensitive content hidden\], were able to understand the requirement and helped to discover excellent features for my work Pros Excellent co-ordination to fulfill the desired output Cons dinot find any, as I was able to get through easily Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DP dilip p. Manager Logistics and Supply Chain ### "Innovative technology" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 25, 2024 Best in class exprerience over exophone. I really appriciated tech solutions. Pros Innovation, best solution via technology Cons Smoth connectivity over the internet, best solution online platform Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AK Abhishek K. CRM Manager Health, Wellness and Fitness ### "Finest VCC service! Go for SparkTG" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 9, 2024 The overall experience with the SparkTG has solely been satisfying. The interface is quite diversified, yet simple. In addition to this, the support team along with the account manager works on their toes from the Day 1 of onboarding! Pros The overall serviceability of the product and user friendly interface in addition to the on prompt support. Cons Have been using it from past 4 months, so there hasn't been anything yet. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MD Mukul D. Head of operations Health, Wellness and Fitness ### "Build carefully with SparkTg" 3.0 Overall Rating 3.0 3.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 7/10 October 7, 2024 Started with exciting problem solving and got more or less what we needed but eventually post agreement signing things were very slow and couple of days response in from business SPOC. Then multiple changes in pricing and agreed offering ruined the experience. Pros Product and capabilities. The system is able to handle the complex cases Cons Support mechanism and fluctuations in service offerings, cost & product design Switched from [Servetel](https://www.capterra.com/p/198854/Servetel/) Required features were available with APIs Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SP Shikha P. CS Accounting ### "SparkTG VCC serves you great!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 25, 2024 Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations. Pros What I most liked about SparkTG VCC (Virtual Contact Center) is its comprehensive and user-friendly approach to streamlining customer interactions and enhancing contact center efficiency Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations. Cons For teams new to the platform, the initial learning curve can be steep. The comprehensive feature set and customization options might be overwhelming at first, requiring substantial training and adjustment time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2024 Hi Shikha, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help. PK Priyanka K. International Consumer Relations Associate Food Production ### "Best Service Provider " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 13, 2024 Pros The easiest way to get the call details and information on both missed call and call records Cons No comments on the above Question. The service is top notch. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2024 Hi Priyanka, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help. AS abhishek s. ops manager E-Learning ### "Good service provided" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 June 3, 2024 Pros sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity. Cons cant think of any Switched from [MyOperator](https://www.capterra.com/p/159433/MyOperator/) poor professionalism of voice tree , they were more mechanical less personal Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor July 2, 2024 Hi Abhishek, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help. PS Parminder S. Director Logistics and Supply Chain ### "Spark telephony review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 24, 2024 Pros Ease to use and deploy, easy to train people Cons The reports are not very well structured, user should have rights to create their own customized reports Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2024 Dear Parminder, Thank you so much for your feedback. We really appreciate you taking time to rate our services. We shall surely look into your suggestion and take it up on priority. AA Anoop A. CEO Computer Software ### "Good product to manage your calls " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 18, 2024 Pros They have prompt support service . Easy to use Cons Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor June 3, 2024 Dear Anoop, Thank you for the review. Appreciate you taking out time to review our services. We shall surely ask the client manager to engage with you to understand the issue and get the same sorted. AM Arshad M. BDM Leisure, Travel & Tourism ### "Visalynk Feedback" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 7, 2024 So far so good, hoping it remains the way it is as of now. Pros Excellent service delivery and support for any new tech development or runtime glitches. Cons Pricing is a bit on the higher side in comparison to other players in the cloud telephony market. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 14, 2024 Thank you Arshad. We are glad you liked our services and assure you of quality services. Regards Manjari VP - Sales & Marketing Popular comparisons [Ringover vs SparkTG VCC](https://www.capterra.com/compare/137672-169627/IVR-vs-RingOver)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. 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