# Page 2 | SparkTG VCC Software 2026: Features, Integrations, Pros & Cons | Capterra

> Page 2 - Capterra's in-depth exploration of SparkTG VCC Software's capabilities reveals its suitability for various software needs and provides a comprehensive overview of SparkTG VCC Software pricing, features, integrations, and potential alternatives.

Source: https://www.capterra.com/p/137672/IVR

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Page 2 - SparkTG VCC Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

SparkTG VCC

## User reviews

AJ

Aditya J.

Manager - Quality and Training

Capital Markets

### "Sparktg feedback "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2024

Pros

The technology and easy of running our operations through progressive, regressive and GSM features

Cons

All good nothing like that, just support touch base can become better

Reasons for choosing SparkTG VCC

Pricing, technology, product and differentiation of services

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 21, 2024

Thank you Aditya for the review. We appreciate your feedback and will make sure the service is able to deliver you the best experience. Also, with respect to improving the support touch base further, we will ensure the teams are informed and are actioned accordingly. Thank you once again. Regards Manjari Soni VP- Sales & Marketing

AC

Amandeep C.

Operations Head

Outsourcing/Offshoring

### "Excellent services"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 6, 2023

Pros

Services, reports and dashboard features are really helpful

Cons

Some limitations in customisation like Sla etc.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

JM

Jayakrishnan M.

Associate Manager

Insurance

### "Unique with Features"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 23, 2023

Pros

Features are user friendly and the Interface is also unique

Cons

Nothing least about SparkTG it is loaded with features

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Simranjeet Singh K.

Sr. Manager

Real Estate

### "The best from the tried"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 15, 2023

Pros

I like pricing, customization as per our request, and ease of use.

Cons

They should have online payment method for bill payments.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SK

Sanjay K.

MArketing manager

Automotive

### "less Manual work "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

June 13, 2023

Associated from last 6 month & it was ok

Pros

Before this our CC team use to enter leads manual.

Cons

Call duplicity already discussed with SparkTg team but

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Akshay M.

Zoho Admin

Real Estate

### "Best Phone Bridge"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2023

Its fulfilled company required by implementing IVR function

Pros

Easy integration with zoho

Cons

Not got anyone till now

Reasons for choosing SparkTG VCC

Its fulfilled company required by implementing IVR function

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PD

prabhakar D.

Manager

Logistics and Supply Chain

### "Spark service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 25, 2022

It's user friendly and easy to use.

Pros

The tool is pretty easy to use and automated.

Cons

Nothing specific but a few numbers on dashboard should be updated hourly if possible.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AP

Aniket P.

Business Head

E-Learning

### "Decent Software, Excellent people"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

May 19, 2022

Pros

Cloud Telephony Service is decent and the people at sparktg are very supportive and make up for the glitches or hiccups

Cons

Still a long way to go in terms of development, ease of use needs a lot of improvement

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

VU

Vishesh U.

Senior Operations Manager

Education Management

### "Great Product, Great support"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 19, 2022

Pros

Support is always on time, no matter what. Priest is very easy to integrate, ease of use, quick response for any requests

Cons

Some feature required development which were to be a basic hygiene

Switched from

[CloudAgent](https://www.capterra.com/p/149038/CloudAgent/)

Call quality, lack of support

Alternatives considered

[Exotel](https://www.capterra.com/p/233144/Exotel/)

[Ameyo](https://www.capterra.com/p/85852/Ameyo/)

Reasons for choosing SparkTG VCC

Flexible, easy to integrate, great support

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SW

Sunil W.

Head Customer Service

Consumer Goods

### "Good Product with Great Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2022

During Pandemic we were able to support our customers remotely without any challenges as we are using SparkTG from 2019. So the remote working transition was seamless without any impact on the customer experience

Pros

The product is good and easy to use, the after sales support is quick and responsive with ease of integration with other applications

Cons

The reports and analytics can be improved further

Switched from

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Commercials, after sales support and ease of integration

Alternatives considered

[MyOperator](https://www.capterra.com/p/159433/MyOperator/)

[Knowlarity](https://www.capterra.com/p/240811/Knowlarity/)

Reasons for choosing SparkTG VCC

Inexpensive

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Atanu G.

AVP Technology

Health, Wellness and Fitness

### "Simple and Quality Call Center"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 16, 2022

Spark TG has awesome customer support. In fact, we enjoyed their dedicated manager to listen to us and resolve the issues.

Pros

The dashboard provides a 360 degree view of the operations.

Cons

The integration API can be improved further.

Reasons for choosing SparkTG VCC

SpartTG has a simpler UI, easy to deploy and has the features we were looking for.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2022

Thank you Atanu, we are really glad you like our services, we really look forward to have you back. The solution have evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss

AK

Ajay K.

IT Manager

Information Technology and Services

### "Be relevant"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

May 16, 2022

overall good.

Pros

Dash Board and easy deployment and simple manage .

Cons

It is best solution for small business easy deployment and manage easily.

Reasons for choosing SparkTG VCC

We have required call center solution for sales team.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2022

Thank you Ajay, we are delighted you like our services, and we really look forward to having you back. The solution has evolved more from the time you have used it last with more features. Let me know incase we should connect to discuss

AS

Ankit S.

Team Leader Operations

Insurance

### "Best in the Market"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 16, 2022

till now it's very good, all I can say is that SparkTG is great in the current market

Pros

Call recording and also the filter that we can find the Calls older than a year.

Cons

Sometimes it legs but it's okay, every software needs rest

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2022

Thank you Ankit for your feedback. We're glad that you are satisfied and happy with SparkTG's services. We assure you quality services and best support.

CR

Chitra R.

Research Assistant

Non-Profit Organization Management

### "Great service complemented by equally great support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 17, 2021

Considering that we are a small organisation, the pricing was affordable. The pricing was also commensurate with the seamless services and the backend support we received from \[SENSITIVE CONTENT HIDDEN\].

Pros

The integration to business process was easy, and the product in itself was easy to use. In case we faced any difficulty, the customer support was always available through \[SENSITIVE CONTENT HIDDEN\].

Cons

Nothing as of yet. The services fit aptly with our requirements and needs.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 2, 2021

Thank you Chitra, we are really glad you like our services, will ensure we keep providing the best service quality and uptime.

SM

Sheeba M.

Center Head

Education Management

### "Best Service Provide of Contact Center"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

April 30, 2021

For the last 3 years, we are using this software. I am highly recommended to everyone to purchase this product. They are offering support, services, and many more things.

Pros

Quality of Services they are offering in less pricing. When you need any help or support you can contact any time. They are always available for helping the services. Most of the features are covered in one dashboard. Call details of your caller is best part in the services.

Cons

They have to add more features like SMS broadcasting, Whatsapp integration, etc.

Reasons for choosing SparkTG VCC

The main reason to onboard with SparkTG is featured because the maximum features are offering in less pricing as compared in the market. The service quality is awesome as compared to other vendors. I used many vendors but they just take the money and not provided the support and services. But from last 3 year, no complaints of the services till yet. Highly appreciated for their product and service.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2022

Thank you Sheeba for your feedback. We're glad that you are satisfied and happy with SparkTG's services. We assure you quality services and best support.

AG

Akshat G.

CTO

Education Management

### "Perfect Telephony Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

April 15, 2021

Pros

Very stable service. Almost no downtime. Bug-free and transparent.

Cons

All the services are great. Whatever feedback I have shared in the past with the team they have rectified it promptly. Hence, no cons from my side.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

April 29, 2021

Thanks for your feedback. We're happy that you are satisfied with SparkTG's services. We assure you quality services.

IR

Inder R.

Operations Head

Consumer Services

### "Excellent Service & Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

January 19, 2021

Good Product & Service that is helping us for many years to scale business and increase revenues

Pros

Its always been a great working with SparkTG as the way SparkTG handles their clients and tries resolving their queries in the given TAT is amazing. We appreciate your all efforts.

Cons

Not really bothering to mention for a review. On and off very minimal issues which get resolved in a timely manner.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 18, 2022

Thank you Inder for your feedback. We're glad that you are happy and satisfied with SparkTG's services. We assure you quality services and best support.

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