# SparkTG VCC Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SparkTG VCC Software - reviews, pricing plans, popular comparisons to other Telephony products and more.

Source: https://www.capterra.com/p/137672/IVR/reviews

---

# 

 SparkTG VCC Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

SparkTG VCC

## What is SparkTG VCC?

Transform your telephony infrastructure with SparkTG’s Unified Communication solutions. Our cloud-based platform integrates seamlessly with outbound, inbound, and blended calling systems, empowering agents to operate efficiently from any location. With real-time dashboards and mobile apps, your team will have access to essential tools and features that drive productivity and performance. SparkTG’s advanced Autodialer includes four versatile modes—Preview, Progressive, Predictive, and Agent/Customer Dialer—ensuring your telephony campaigns are optimized for success. Capture every interaction with reliable call recording, providing a comprehensive record of all customer communications. Benefit from advanced campaign management and detailed, dialer-specific reports that deliver actionable insights. These features empower agents and supervisors to refine strategies, boost efficiency, and enhance customer service. Choose SparkTG’s Telephony Solutions to elevate your communication.

## What is SparkTG VCC used for?

[Telephony](https://www.capterra.com/telephony-software/)[Call Recording](https://www.capterra.com/call-recording-software/)[Call Center](https://www.capterra.com/call-center-software/)

Overall rating

Based on 42 user reviews

Reviews sentiment

Positive

98%

Neutral

2%

Negative

0%

Starting price

$5

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SparkTG VCC

4.7 (42)

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$5

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (42)

Ease Of Use

4.8 (855)

Value For Money

4.8 (41)

Value For Money

4.5 (767)

Customer Service

4.8 (42)

Customer Service

4.6 (786)

## SparkTG VCC alternatives

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)

Starting price

$350.00

Per User, Per Month

[4.1 (223)](https://www.capterra.com/p/157853/JustCall/reviews/)

Starting price

$29.00

Per User, Per Month

[4.2 (458)](https://www.capterra.com/p/184709/Aircall/reviews/)

Starting price

$40.00

Per User, Per Month

Highest Rated

[4.8 (309)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/)

Starting price

$25.00

Per User, Per Month

[View all alternatives](https://www.capterra.com/p/137672/IVR/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Call Monitoring

4.9 (21)

76.19% of 21 reviewers that rated this feature as important or highly important

Listen to live phone conversations for the purpose of training and assessing agent performance

Call Recording

4.9 (19)

73.68% of 19 reviewers that rated this feature as important or highly important

Record the audio of phone conversations for quality assurance purposes

Call Center Management

4.8 (18)

72.22% of 18 reviewers that rated this feature as important or highly important

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Automatic Call Distribution

4.6 (16)

68.75% of 16 reviewers that rated this feature as important or highly important

Distribute/route/connect calls

Call Logging

4.9 (15)

73.33% of 15 reviewers that rated this feature as important or highly important

Collects essential call data such as call origin, call destination, call length, and other transaction details

Call Routing

4.7 (15)

73.33% of 15 reviewers that rated this feature as important or highly important

Sends voice calls to a specific queue based on predetermined criteria

SparkTG VCC 71 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Agents can view and manage all customer requests and interactions.

System alerts about the need to escalate an issue or request

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

System that automatically dials calls

Tickets are automatically assigned to specific agents based on predefined rules

Distribute/route/connect calls

A call center that both makes and receives calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Track and report on call outcomes

Manage and track all past and future calls.

Collects essential call data such as call origin, call destination, call length, and other transaction details

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Provide agents with a typical response for common call subject matter

Highlight specific time marks for annotation and review purposes

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Voice conversion to text

Transfers live calls to other agents

Schedules callback times

Identify the number and contact information of a caller before answering the phone

Create a collection of marketing actions to complete specific goals and plan and analyze campaign results

Communicate using direct chat or messages within the system

AI-based platform which conducts a conversation via auditory or textual methods

Provides a channel for team members to share media files, communicate, and work together

Computer-telephony integration is the use of computers to manage telephone calls

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Access previous interactions or concerns to maintain customer relationships

Alter the layout and content of reports

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Import and export data to and from software applications

Predefined actions automatically performed on the occurance of specific events

A call center that primarily receives calls, typically customer service focused

Track interaction history by documenting conversations for contacts

Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response

Ability to chat online in real time

Agents choose who to call and when

Observe and track the demand, usage, progress or quality of a system, product, or user

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels

Manage and support multiple languages

A call center that primarily makes calls, typically sales focused

Organize and manage the accomplishments and development of employees or performance of applications or systems

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Set of pre-recorded messages for candidates that can be shared before, during and after the video interview

System calls multiple numbers at once and connects the agent to the first number that answers

Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls

Focuses on improving processes by collecting data and spotting bottlenecks or other challenges.

Monitor wait time and abandonment for incoming requests that have not been routed

Analyze and gain insights into data in real-time

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Active reporting of data and metrics

Record live video calls to play later

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Send messages via SMS

Create and administer polls and surveys

Gauge satisfaction and receive information for improvement and success

Turns text into natural sounding speech

Set up connections to third-party platforms to improve business processes

Computer-based system that allows users to send and receive voice messages

Place/receive calls through voice over IP connection

A set of processes to optimize the productivity of its employees

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Features

4.7 (42)

4.7

Based on 42 reviews

## Pricing

Value for money

4.8 (41)

Free Trial

Free Version

Basic

$5.00

Per User,Per Month

Value for money

4.8 (41)

4.8

Based on 41 reviews

## Integrations

[

Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

Vtiger CRM](https://www.capterra.com/p/112491/vtiger-CRM/)[

LeadSquared](https://www.capterra.com/p/130199/LeadSquared/)[

Truecaller](https://www.capterra.com/p/234073/Truecaller/)[

Kapture CX](https://www.capterra.com/p/266354/Kapture/)[

360dialog](https://www.capterra.com/p/174965/360dialog/)[

AutomateCRM](https://www.capterra.com/p/194193/AutomateCRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.8 (42)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.8 (42)

4.8

Based on 42 reviews

## User reviews

Overall rating

4.7

Based on 42 reviews

Filter by rating

5(31)

4(10)

3(1)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SK

Shailendra Kr G.

Lead Software Engineer

Telecommunications

### "Excellent CRM Integration and Essential Call Quality Monitoring"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

October 16, 2025

Highly positive. It offers great value, reliable call management, minimal bugs, and the successful CRM integration was a major win for our operational efficiency.

Pros

Exceptional customer support, especially for our CRM integration, and the powerful real-time monitoring and reporting tools for call quality assurance

Cons

The initial complexity in customizing some of the advanced reports and the occasional standard cloud VCC dependence on highly stable internet connectivity.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AB

Alpana B.

Head - Customer Service and Retention Team

E-Learning

### "Easy to Use and Value for Money"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

10/10

September 18, 2025

Our overall experience with SparkTG VCC has been good. It is easy to use, reliable, and well-supported, making our call management smooth and effective.

Pros

SparkTG VCC offers great value for money with its easy-to-use interface, reliable connectivity, and excellent customer support

Cons

SparkTG VCC is effective and user-friendly; just minor enhancements could improve usability and efficiency.

Switched from

[Ozonetel](https://www.capterra.com/p/241112/Ozonetel/)

Due to changes with TRAI rules, the team struggled to make and receive calls, and poor support further led to a negative experience for our customers.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MM

Manjiri M.

Manager Telesales and Sales Projects

Food & Beverages

### "Vendor Feedback"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

3/10

September 15, 2025

The overall experience has been good as of now.With the help of the recording we get to know how much timeis being spent on per call

Pros

The call can be monitored for quality checks.Basis the call recordings we get to know which are the areas of improvment where we need to focus

Cons

Techical glitches take time to get resolved.With the help of Mr.\[sensitive content hidden\] we get our issues or queries resolved

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SS

Shwet S.

Manager

Education Management

### "Excellent work SparkTG"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 11, 2025

I had a great experience with Spark TG team and they are highly supportive and very efficient in work

Pros

Very efficient and hasslefree services. Also team is very Cooperative. They have very good portal and dashoard design.

Cons

Nothing much to say on this. They supported me greatly from getting the DLT registrations to helping in call planning

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PR

Prabal R.

Marketplace- Operation

Consumer Services

### "User-Friendly and Dependable Platform"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 9, 2025

My overall experience with SparkTG VCC has been excellent — it is reliable, easy to use, and has greatly improved communication efficiency.

Pros

SparkTG VCC is user-friendly, reliable, and offers excellent call clarity with real-time monitoring.

Cons

During peak hours, there can occasionally be minor delays, and at times slight sound distortions are noticeable. However, these instances are infrequent and may be due to internet connectivity.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RG

Ritesh G.

Senior Executive - Marketplace Operations

Leisure, Travel & Tourism

### "Consistent Performance with Minor Enhancements Needed"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 9, 2025

My overall experience with SparkTG VCC has been positive, as it provides a trustworthy and efficient platform for smooth communication and coordination with both agents and customers.

Pros

Its user-friendly dashboard and clear call connectivity, which makes communication very smooth both with Agents and Customers.

Cons

At times the system gets slightly slow and the call directly gets connected to phone even when we are using computer or fails to connect to the phone sometimes when we are logged off, which can affect workflow efficiency.”

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

PP

Poojan P.

Operations Executive

Leisure, Travel & Tourism

### "User-Friendly and Reliable VCC Service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 9, 2025

My overall experience with SparkTG VCC has been very positive. The platform is reliable, user-friendly, and has helped streamline communication. Their support team is responsive, making the service smooth and effective.

Pros

I really appreciate SparkTG VCC for its reliability and ease of use. The platform is smooth, user-friendly, and makes call management very efficient. The support team is responsive and helpful whenever needed. Overall, it has simplified communication and improved productivity for us.

Cons

At times, the interface could be made more intuitive, and occasional delays in response can be improved. This way it sounds honest but constructive without being too harsh.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Rahul S.

Operations Executive

Airlines/Aviation

### "Best Option for manage calls "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

5/10

September 9, 2025

Overall, my experience with SparkTG VCC has been very positive. The platform is reliable, delivers clear call quality, and offers excellent monitoring and reporting tools that make operations smooth. The support team has been responsive and helpful whenever needed. While there is some scope for improvement in the mobile interface and user-friendliness for beginners, SparkTG VCC has proven to be a strong and dependable solution for our communication needs

Pros

The platform is highly reliable with clear call quality, easy-to-use interface, and responsive support team. I especially liked the real-time monitoring features and smooth integration options, which made managing communications seamless.”

Cons

Some time connections issues“At times, the dashboard feels slightly complex for new users, and the mobile interface could be more user-friendly. Occasional minor lags during peak hours were also observed.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MS

Mohit S.

Manager-Contact Centre Technology

Leisure, Travel & Tourism

### "User-friendly, consistent and reliable telephony system"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2025

Overall current telephony system is reliable, scalable, and cost-effective, providing seamless integration with business tools while ensuring secure and efficient communication for both employees and customers

Pros

The System is very reliable, ensuring smooth and uninterrupted communication. The system user interface is simple and easy to use. They are maintaining data privacy and compliance. Until now, this system has proven to be very consistent, providing stable connectivity and performance. The integration part is also very good, working well with CRM, IVR, and other business tools.

Cons

All the objects a part of the reporting system are very good. They should work on providing access to user to create their own reporting templates. This feature is handy for handling the daily analysis and reporting purposes as per the system requirements.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RS

Rahul S.

Sales Manager

Education Management

### "Robust plaltform, amazing connectivity, awesome service! "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 4, 2025

Overall experience is pretty good, no connectivity issues so far.!!

Pros

Spart TG allowed me seamless connectivity for my sales advisors, Raushan from Spart tg was really helpful not only presales but after sales service is also good.

Cons

Nothing so far ! :) !

Switched from

[Ozonetel](https://www.capterra.com/p/241112/Ozonetel/)

lot of connectivity issues with Ozonetel, also spart tg allows us to take calls directly from agents cell phone

Alternatives considered

[Exotel](https://www.capterra.com/p/233144/Exotel/)

[Ozonetel](https://www.capterra.com/p/241112/Ozonetel/)

Reasons for choosing SparkTG VCC

value for money and good system interface

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RR

Rahul R.

CEO

Capital Markets

### "Fabulous product!SparkTG VCC made us win!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 7, 2025

I had been using it along with my team and my business has adapted the tool with a lot of energy.It has made us efficient and helped us scale our operations

Pros

Features are competitive and amazing to use

Cons

Customization needs a bit of scope according to client needs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KS

Kavya S.

Associate General Manager-​ Product Support

Information Technology and Services

### "great Experience and over all solution for the customer facing teams"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

December 11, 2024

Its great experience over all, able to solve the purpose

Pros

The voice quality, easy to access the system, seamless API integration

Cons

few customers are complaining that calls are routing as Spam numbers

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

UH

Udit H.

Senior Manager - Professional Services

Information Technology and Services

### "Reliable product with good support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

December 11, 2024

Pros

Easy to use and quick onboarding of new users. Essential reports are readily available for viewing and downloading

Cons

Bare bones interface, not very modern. Also the interface is not responsive.

Alternatives considered

[SmartFlo](https://www.capterra.com/p/156356/SmartFlo/)

Reasons for choosing SparkTG VCC

Pricing and license structure is better.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

BC

Bhumika C.

CRM Lead

Consumer Goods

### "Good platform. "

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

December 9, 2024

Good platform. The dashboard can be further simplified, and reports can be enhanced with auto-triggers sent via email at a set frequency.

Pros

Option to hear Live calls anonymously Reports and analytics

Cons

Option to integrate WhatsApp messages for Autoreply The phone no. appears as SPAM often which causes drop-offs and people don't pick up calls.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

VA

Vaibhav A.

Product Manager

Computer Software

### "Value for money calling solution."

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

December 6, 2024

Our company has recently started using SparkTG and the experience has been good. The adoption took some time but the SparkTG team ensured that we don't face any major issues with product. I had some integration related requirements with our CRM and ticketing tool, which was feasible.

Pros

East to use and cost effective. The team is very supportive and I didn't face any major issues with the product so far.

Cons

The product is good. But the user interface can be a bit better. Also the integration options with other tools are available, but seems to be limited for the time being. No major concerns so far.

Alternatives considered

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)

[Exotel](https://www.capterra.com/p/233144/Exotel/)

Reasons for choosing SparkTG VCC

Pricing and ease of setup. Major features were required and important for us which are available in stock. Also other products had a credit based system which didn't suit our requirement.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

KG

karuna G.

Assistant Manager

Logistics and Supply Chain

### "Recommended - Wonderful experience"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 29, 2024

Recommended, good support by \[sensitive content hidden\], were able to understand the requirement and helped to discover excellent features for my work

Pros

Excellent co-ordination to fulfill the desired output

Cons

dinot find any, as I was able to get through easily

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DP

dilip p.

Manager

Logistics and Supply Chain

### "Innovative technology"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 25, 2024

Best in class exprerience over exophone. I really appriciated tech solutions.

Pros

Innovation, best solution via technology

Cons

Smoth connectivity over the internet, best solution online platform

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AK

Abhishek K.

CRM Manager

Health, Wellness and Fitness

### "Finest VCC service! Go for SparkTG"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

October 9, 2024

The overall experience with the SparkTG has solely been satisfying. The interface is quite diversified, yet simple. In addition to this, the support team along with the account manager works on their toes from the Day 1 of onboarding!

Pros

The overall serviceability of the product and user friendly interface in addition to the on prompt support.

Cons

Have been using it from past 4 months, so there hasn't been anything yet.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

MD

Mukul D.

Head of operations

Health, Wellness and Fitness

### "Build carefully with SparkTg"

3.0

Overall Rating

3.0

3.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

1.0

1.0

Likelihood to Recommend

7/10

October 7, 2024

Started with exciting problem solving and got more or less what we needed but eventually post agreement signing things were very slow and couple of days response in from business SPOC. Then multiple changes in pricing and agreed offering ruined the experience.

Pros

Product and capabilities. The system is able to handle the complex cases

Cons

Support mechanism and fluctuations in service offerings, cost & product design

Switched from

[Servetel](https://www.capterra.com/p/198854/Servetel/)

Required features were available with APIs

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

SP

Shikha P.

CS

Accounting

### "SparkTG VCC serves you great!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 25, 2024

Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.

Pros

What I most liked about SparkTG VCC (Virtual Contact Center) is its comprehensive and user-friendly approach to streamlining customer interactions and enhancing contact center efficiency Overall, SparkTG VCC's blend of advanced technology, flexibility, and user-friendly design makes it a powerful tool for enhancing customer service and optimizing contact center operations.

Cons

For teams new to the platform, the initial learning curve can be steep. The comprehensive feature set and customization options might be overwhelming at first, requiring substantial training and adjustment time.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 2, 2024

Hi Shikha, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

PK

Priyanka K.

International Consumer Relations Associate

Food Production

### "Best Service Provider "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

June 13, 2024

Pros

The easiest way to get the call details and information on both missed call and call records

Cons

No comments on the above Question. The service is top notch.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 2, 2024

Hi Priyanka, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

AS

abhishek s.

ops manager

E-Learning

### "Good service provided"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

June 3, 2024

Pros

sparktg offers an extensive cloud telephony service suite that has significantly streamlined our communication processes. Their innovative solutions have empowered our team to enhance customer interactions, improve efficiency, and boost productivity.

Cons

cant think of any

Switched from

[MyOperator](https://www.capterra.com/p/159433/MyOperator/)

poor professionalism of voice tree , they were more mechanical less personal

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

July 2, 2024

Hi Abhishek, Thank you so much for such a wonderful feedback. Appreciate you taking our time to fill the form. Incase anytime you need any support or want to point any issues, kindly do reach out directly, shall be happy to help.

PS

Parminder S.

Director

Logistics and Supply Chain

### "Spark telephony review"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 24, 2024

Pros

Ease to use and deploy, easy to train people

Cons

The reports are not very well structured, user should have rights to create their own customized reports

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 4, 2024

Dear Parminder, Thank you so much for your feedback. We really appreciate you taking time to rate our services. We shall surely look into your suggestion and take it up on priority.

AA

Anoop A.

CEO

Computer Software

### "Good product to manage your calls "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 18, 2024

Pros

They have prompt support service . Easy to use

Cons

Some time my clients complaint that they are trying incoming IVR no and they are not able to connect bcoz its show switch off

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

June 3, 2024

Dear Anoop, Thank you for the review. Appreciate you taking out time to review our services. We shall surely ask the client manager to engage with you to understand the issue and get the same sorted.

AM

Arshad M.

BDM

Leisure, Travel & Tourism

### "Visalynk Feedback"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

May 7, 2024

So far so good, hoping it remains the way it is as of now.

Pros

Excellent service delivery and support for any new tech development or runtime glitches.

Cons

Pricing is a bit on the higher side in comparison to other players in the cloud telephony market.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

May 14, 2024

Thank you Arshad. We are glad you liked our services and assure you of quality services. Regards Manjari VP - Sales & Marketing

Popular comparisons

[Ringover vs SparkTG VCC](https://www.capterra.com/compare/137672-169627/IVR-vs-RingOver) 

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