Who Uses This Software?

Nickelled customers range from startups to global enterprises, with a focus on SaaS solution providers and internal software deployments.


Average Ratings

9 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.99/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Nickelled
  • www.nickelled.com/
  • Founded 2014
  • United Kingdom

About Nickelled

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required).


Nickelled Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Nickelled Reviews

SO AWESOME GREAT FOR WEBSITE TUTORIALS

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is such an awesome tool to use and to have we were having problems on our website with users going through the signup flow so immediately we started searching for tutorial tools and came across Nickelled and there was a free 2 week tutorial so we tried it out and it is so simple to build the tutorials we thought by the time our tutorial was up we would be able to use the full potential but nope we finished all of them within a day. The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied! I would highly recommend using these guys for your web tutorials. Thanks again to Nickelled for all you do!!

Excellent software for tutorials!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found Nickelled through a Quora blog and I have been so impressed with the product, the flow and ease of creating guides through our back office, and the customer service is literally an email or a click away from their main website. They have been incredible and I would recommend this product for a "walk through" or "tutorial" to onboard your people. We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something. There wasn't any setup fee, in fact the first 30 days you can use this free.. We here at Hallr LLC are impressed and grateful to the Nickelled Team!!

Great product that helps simplify onboarding and training experiences

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out.

Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ.

We're excited to see how the product develops and the new features that they're working on currently.

Vendor Response

by Nickelled on February 15, 2016

We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it!

Amazing software delivering amazing results

Jan 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nickelled is simple to use, needs no integration (unless you want to) and delivers value immediately. We are using it on our help site AND our twitter page. Its a great way to show users how to do things on your website. It removes the need for low level contacts which are costly to a CS operation. No issues at all and we are entering our 3 trading year with Nickelled. The team are true partners.

Vendor Response

by Nickelled on February 16, 2016

Thanks for the kind words Luke. We're excited to continue working with Gumtree and build on the last 2 years!

We use this for creating interactive, easy to use, training guides

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software and extremely easy to use and follow. It allows us to expand our training methods to give on the spot, interactive training for all our clients assisting them in their daily duties without trawling through reams of training materials.

Vendor Response

by Nickelled on February 16, 2016

Thank you for your lovely review Marie.

Best Product Tour Application, Hands Down

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.

I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless to implement in our complex back-end product; it's beautifully designed and catches the eye perfectly; and the CTO, David, was a dream to work with in helping us maximize our usage of the product. We literally had skype calls in the middle of the night.

I honestly cannot recommend this product highly enough. In fact, of all the 3rd party applications we use I must say that this product is the best to use and has the most impact on our customers.

Vendor Response

by Nickelled on February 16, 2016

Woah! Thanks for the kind words Peter. It's great having you onboard and we'll continue to provide the high service you have come to expect.

Great product

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: we've been using this tool for a while now. Huge time safer and very easy to update.

Nickelled saved my life!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages.

When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive.

Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!!

Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic!

Vendor Response

by Nickelled on February 16, 2016

Hi Kasia. Thanks for leaving a review. We're super happy to free up your time, make you happy AND make your boss happy too!

Innovative solution to our customer service headaches

Oct 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used Nickelled to create a tour of our application. The product is super easy to use and has cut down on the questions our customer service team get by ~30%. It enabled us to create a number of live examples for our customers which better explain our product, and are far more interactive than screenshots. 5 stars!

Vendor Response

by Nickelled on February 15, 2016

Thanks for leaving a review James! We're so happy we've been able to help your customers and your support team. Thanks for the 5 stars!