Who Uses This Software?

Nickelled customers range from startups to global enterprises, with a focus on SaaS solution providers and internal software deployments.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $49.99/month
    See pricing details
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Nickelled
  • www.nickelled.com/
  • Founded 2014
  • United Kingdom

About Nickelled

Build interactive, code-free walkthroughs that onboard and convert every user. Our easy step-by-step guides can be added to any website WITHOUT code integration - you can create your first Nickelled website walkthrough in minutes and share with colleagues, customers or prospects in seconds. Train your customers or team on new website updates, work processes and online tools. Try Nickelled FREE today (no credit card required).


Nickelled Features

  • Analytics
  • Churn Management
  • Communication Management
  • Community Management
  • Content Syndication
  • Feedback Collection
  • Gamification
  • Live Chat
  • Video Content

Nickelled Reviews Recently Reviewed!


I would recommend this product

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I've enjoyed using this product from the start. It has informative tutorials and an intuitive interface.

Cons: It was a little buggy at the beginning but the customer support is very responsive and helpful guiding you through any issues.

Capterra-loader

We used Nickelled for product demos for a new social networking product.

May 11, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It was easy to setup the Nickelled walkthroughs and the pricing was extremely low, especially compared to some immediate competitors. The processes that we wanted and needed to explain to new website visitors were pretty basic and Nickelled was the right solution for us. It was quick and easy to setup and customer service was great when I ran into small hiccups - getting back to me quickly. We were able to get the demos set up in a matter of hours with a price tag that was reasonable for a startup of our size.

Cons: The mobile version of the software was a work in progress. The processes that we needed to guide our user through were very basic so the fact that it wasn't an exact match to our mobile site it was effective at guiding the user through the simple processes they would need to take on the mobile version of our website. I wish that there was the ability to bypass the thumbs up and thumbs down at the end of the guided tour, or at least add some styling to this mandatory step.

Overall: Simple guided tours of fundamental processes our website visitors might need to take on my client's site.

Vendor Response

by Nickelled on June 11, 2018

Thanks for the wonderful review, Kate :) We are also pleased to confirm that it's now possible to disable the feedback survey at the of the guided tours, as requested!

Capterra-loader

Fantastic for product walk-throughs without the need for dev!

Feb 27, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: We found Nickelled whilst looking for a solution to onboard our users without the need for extensive dev work - and we haven't looked back since! It gives our team the ability to create, update, and share simple walk-through guides without roping in engineer resource, which is always in short supply.

Perfect solution, great product, and brilliant support.

One of the best products I have used in my entire career!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: All of our guides and tutorial up to this point have been static PDF documents with Screen shots and text to explain what to do. Many times the images are blurry or too small to convey your message. With these guides we can get a crystal clear snapshot of every web page making the guides visually appealing to go through. Here are all the features I love about this software.

1. User Interface is intuitive and easy to navigate.
2. I can easily move pages around and add content on the fly.
3. I can set links to any section of our guide, making our table of contents the key feature for clients to get to where they need to go.
4. Tracking data such as # of clicks, % of completed the guide, and a satisfaction survey.
5. Customize the guides to match our color scheme.
6. The Nickelled team is very responsive and answers all my questions promptly.
7. Importing of other guides is easy.
8. Ability to recover deleted guides (I accidentally deleted a guide and the Nickelled team got it back for me with no problems)
9. Cost Effective - we are a small firm but have a large audience so it was a no brainer to sign up.
10. Our clients absolutely love these guides, I have gotten countless feedback on how amazing they look and work.
11. We have cut down on the amount of time it takes to walk a client through our website saving us countless hours.

Cons: I think with any piece of software there are always features you wish were available for your specific needs. Our website will be changing and this means we will need to update all of the web pages to our guides. Though it will require additional effort it will be well worth it.

Overall: I listed a lot in my review. But the biggest benefit is that we can roll out a product to our clients that we can be proud of and promote. Before Nickelled out guides were cumbersome to read and use. We have always talked about doing marketing campaigns to our clients, but never have, with this software we will definitely market it to our clients. I'll be sure to let you know how successful it goes!

Great product - excellent, and much cheaper than WalkMe

Jan 05, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: 1. Great customer service
2. Ease of deployment
3. Ease of setup

In all, its a great product to get users onboarded.

Cons: 1. Had some early deployment issues- fixed promptly by customer support

We had some technical issues early on, but the way customer support handled the issues was timely and professional

SO AWESOME GREAT FOR WEBSITE TUTORIALS

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is such an awesome tool to use and to have we were having problems on our website with users going through the signup flow so immediately we started searching for tutorial tools and came across Nickelled and there was a free 2 week tutorial so we tried it out and it is so simple to build the tutorials we thought by the time our tutorial was up we would be able to use the full potential but nope we finished all of them within a day. The support team is so awesome with getting back to us if they aren't online and they are doing whatever they can possible to help keep me and my company satisfied! I would highly recommend using these guys for your web tutorials. Thanks again to Nickelled for all you do!!

Excellent software for tutorials!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I found Nickelled through a Quora blog and I have been so impressed with the product, the flow and ease of creating guides through our back office, and the customer service is literally an email or a click away from their main website. They have been incredible and I would recommend this product for a "walk through" or "tutorial" to onboard your people. We looked at products that were so expensive and so outrageous in pricing but when we looked at Nickelled, we were shocked thinking there had to be a large setup fee or something. There wasn't any setup fee, in fact the first 30 days you can use this free.. We here at Hallr LLC are impressed and grateful to the Nickelled Team!!

Great product that helps simplify onboarding and training experiences

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've worked with Fraser and the Nickelled team for the past 6+ months after receiving a recommendation to check the product out.

Having used it for a number of months, both for our provider onboarding and internal team training, it's become a core part of our toolset at Hassle HQ.

We're excited to see how the product develops and the new features that they're working on currently.

Vendor Response

by Nickelled on February 15, 2016

We'll be in touch shortly to tell you about our latest feature we know the Hassle team will love it!

Amazing software delivering amazing results

Jan 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nickelled is simple to use, needs no integration (unless you want to) and delivers value immediately. We are using it on our help site AND our twitter page. Its a great way to show users how to do things on your website. It removes the need for low level contacts which are costly to a CS operation. No issues at all and we are entering our 3 trading year with Nickelled. The team are true partners.

Vendor Response

by Nickelled on February 16, 2016

Thanks for the kind words Luke. We're excited to continue working with Gumtree and build on the last 2 years!

We use this for creating interactive, easy to use, training guides

Jan 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great software and extremely easy to use and follow. It allows us to expand our training methods to give on the spot, interactive training for all our clients assisting them in their daily duties without trawling through reams of training materials.

Vendor Response

by Nickelled on February 16, 2016

Thank you for your lovely review Marie.

Best Product Tour Application, Hands Down

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I explored all the different product tour "joy-ride" applications before stumbling across Nickelled. In fact, I had been using one provider, AppCues, that could not integrate with our back-end platform and it was incredibly difficult to navigate.

I then found Nickelled and it trumped the competition in terms of design, usability and support. That's exactly what I want in a product. It was seamless to implement in our complex back-end product; it's beautifully designed and catches the eye perfectly; and the CTO, David, was a dream to work with in helping us maximize our usage of the product. We literally had skype calls in the middle of the night.

I honestly cannot recommend this product highly enough. In fact, of all the 3rd party applications we use I must say that this product is the best to use and has the most impact on our customers.

Vendor Response

by Nickelled on February 16, 2016

Woah! Thanks for the kind words Peter. It's great having you onboard and we'll continue to provide the high service you have come to expect.

Great product

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: we've been using this tool for a while now. Huge time safer and very easy to update.

Nickelled saved my life!

Jan 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was looking for a way to train our employees on how to use internal systems. I wanted something interactive (not passive like watching a video), something that didn't require coding on my part or within the system itself, something that was easy to change and modify... and available in two languages.

When I found Nickelled, all my prayers were answered. Now, instead of explaining how to do easy tasks over and over, on a one-to-one basis, I just refer my employees to an intranet page where I've posted all the guides. All the feedback has been overwhelmingly positive.

Using the software was easy, with a very short learning curve. Customer Service is outstanding - I feel like I have my own account rep. I was even trying to figure out why something wasn't working, when my rep initiated a chat with me - "hey I see something went wrong. I've fixed it for you. Try again". Really? Telling me it's fixed before I even contacted you? I wish all services were like that!!!

Thanks to Nickelled, I have more time for other priorities. I'm happy, my employees are happy and my boss is estatic!

Vendor Response

by Nickelled on February 16, 2016

Hi Kasia. Thanks for leaving a review. We're super happy to free up your time, make you happy AND make your boss happy too!

Innovative solution to our customer service headaches

Oct 31, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We used Nickelled to create a tour of our application. The product is super easy to use and has cut down on the questions our customer service team get by ~30%. It enabled us to create a number of live examples for our customers which better explain our product, and are far more interactive than screenshots. 5 stars!

Vendor Response

by Nickelled on February 15, 2016

Thanks for leaving a review James! We're so happy we've been able to help your customers and your support team. Thanks for the 5 stars!