Who Uses This Software?

Suitable across industries, learn more at http://www.clicktools.com/industry/


Average Ratings

11 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Clicktools
  • www.clicktools.com/
  • Founded 2001
  • United States

About Clicktools

Clicktools by CallidusCloud is the premium survey software for business. Hundreds of organizations rely on it to improve customer experience by collecting, centralizing, and acting on customer feedback. Start your free trial to take advantage of enterprise-class features including dozens of question types, smart CRM mapping, dynamic text and questions, multi-language, mobile-friendly surveys, reporting, text analysis and translation, and more.


Clicktools Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Embeddable Survey
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video

Clicktools Reviews Recently Reviewed!


clicktools review

Oct 04, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
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Pros: Easy to use

Cons: Might be more UI

Overall: We are a huge consumer of CLicktools forms and currently we are using for more than 100 forms to capture the data for interview evaluation forms.

Recommendations to other buyers: yes

Capterra-loader

Best Survey Tool You Can Get

Mar 31, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Clicktools is one of the best survey and form tools that you can get. It offers you limitless options on the layout and way the fields (i.e. conditional fields, etc.) work. Even more important is that it works well with CRM systems, like Salesforce. You can easily send surveys out that update records in your CRM and more.

Cons: While Clicktools is powerful, it is also fairly costly compared to some of the other survey tools out there. So you need to make sure you really need all the complex features.

Jul 22, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

The software is truly great for tracking sales performance

Dec 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I can see my team performance overall and it allows me to make necessary tweaks to improve performance.

Great tool for surveys!

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: It is very easy to create complex surveys which look User-friendly. It has Drag and drops environment. It has a reporting feature that can be useful to track daily survey results. The forms sit within our landing pages but look entirely like our own. It is very easy to Integrate with Salesforce.com. It has nice routing function for more complex questionnaires.

Learning Platform here we come

Dec 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: Well, we needed something other than screen share and cobbled tutorials so we sprung for CallidusCloud. Feedback so far is positive and moving forward with full implementation. Word on the street is it will give us a breadth of scalable features. All sounds good.

Clicktools Surveys

Oct 06, 2016
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: The tool is not as intuitive as it could be. Often I am not sure where to go or how to make a change. But the support is AMAZING. David has assisted on more than one occasion. GREAT value for the $$$

Great price but functionality isn't fully there

Nov 10, 2016
4/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money

Comments: You can't beat the price for the features you get. However, the user interface and usability isn't there. They are working on getting there but it's a long journey before they are there.

Great features and multiple options, but a bit of a learning curve

Sep 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Comments: Great survey software. A lot of little complaints, but overall does the job very well and still one of the better options, if you are ready to handle the work.

Pros: Survey emails are easy for people to complete and has a simple interface. Syncs with Salesforce so that we can use our full list. A lot of options in setting up the email types.

Cons: Limited types of questions and interfaces in the surveys. Can be difficult to customize the appearance of the survey and to learn how to structure the questions to properly capture the data in Salesforce. Some knowledge of basic HTML/CSS is necessary.

Great tool for Customer Service measurement

Sep 20, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: Great features, capability to do a lot of different functionalities, integration with Salesforce is a plus

Cons: Custom designs require knowledge of HTML and basic coding, not drag and drop capability and may be difficult for first time users

So far so good

Oct 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Extremely
Likely

Pros: syncing with Salesforce, and the potential to see data by person and organization. It's going to help our business and sales opportunities to identify our quality products.

Cons: Don't know enough to say yet because we are in the testing phase. Since we don't have a technical person that knows all the details to setting it up it delayed our testing window. So it does take more knowledge on the front end to set things up to even know if this is the best tool for us. So you have to really be ready to get started once you begin your free demo time.