Who Uses This Software?

Zonka Feedback is suited for any service-based industry that relies on customer experience and is looking to change the way they take feedback and make it comprehensive and action-based.


Average Ratings

5 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $33.00/month
  • Pricing Details
    All plans include unlimited responses and single business location.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Zonka Feedback
  • www.zonkafeedback.com
  • Founded 2014
  • India

About Zonka Feedback

Zonka is a Complete Feedback Management & Survey Platform. Capture feedbacks from multiple channels; on premises & offline (Tablets & Smartphones) and on the web (Email, SMS, QR code, in App). Design intuitive surveys and forms from scratch in no time by simple drag and drop or choose from our rich template gallery. Customize surveys, get instant alerts, view real-time drill-down reports & resolve issues.


Zonka Feedback Features

  • Custom Survey URLs
  • Data Analysis Tools
  • Email Marketing
  • Mobile Survey
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Site Intercept Survey
  • Skip Logic
  • Supports Audio / Images / Video
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Zonka Feedback Reviews Recently Reviewed!


Get your customer feedback easily

Oct 02, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Features to customize your feedback screen, they are having various option for feedback.

- Option to get user email, phone number and other details before they give feedback.

- In built kiosk, which will save your cost.

- Battery performance and monitoring.

- Alerts on feedback.

Cons: - Sometimes while submitting feedback screen takes lot of time before taking app/tab to the home screen.

Very good support and easy to use.

Feb 19, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks.

Cons: Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns.

Zonka App has really really helped us a lot to improve our feedback collection and analysis system.

May 08, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The best part is we moved from paper feedback system to zonka app which is completely digital and it has every day alert notification which is great.

-The app does the complete analysis so it saves time

-The dashboard gives to complete live information so that you can act on feedback real time.

Nice!

Mar 08, 2018
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Awesome

Pros: I absolutely couldn't survive without this program. It makes my job so much easier! I would definitely recommend

Zonka has been a huge help in gathering client satisfaction data.

May 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Zonka is very easy to use, and the customization and reporting options are endless. It's very easy to create a professional-looking survey in minutes.

Cons: I have yet to encounter much that I would change. Some of the raw data is a little difficult to look at sometimes, but in the past 6 months, Zonka has made many improvements in this area.

Overall: Great data around client satisfaction.