--- title: "Zonka Feedback Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Zonka Feedback Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/137773/Zonka-Feedback/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # Zonka Feedback Software Review 2026: Features, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Zonka Feedback ## What is Zonka Feedback? Zonka Feedback CX Platform is a multichannel Survey & Feedback Software to transform the way you manage Customer Experience. Measure the right CX metrics including Net Promoter Score, Customer Effort Score & Customer Satisfaction Score. Take feedback and conduct surveys across multiple channels: iPad, Tablets, Smartphones, Online, Email, & SMS. Zonka Feedback helps you reach from customer experience and feedback to customer delight by giving the best platform to Measure, Analyze and Grow. ## What is Zonka Feedback used for? [Employee Engagement](https://www.capterra.com/employee-engagement-software/)[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 68 user reviews Reviews sentiment Positive 97% Neutral 1% Negative 1% Starting price $199 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Zonka Feedback?[Manage this product listing](https://www.g2.com/products/zonka-feedback/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Zonka Feedback 4.8 (68) VS. [4.6 (10,515)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $199 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (68) Ease Of Use 4.6 (10,502) Value For Money 4.9 (64) Value For Money 4.4 (6,539) Customer Service 4.9 (56) Customer Service 4.3 (5,848) ## Zonka Feedback alternatives Highest Rated [4.7 (2,929)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (123)](https://www.capterra.com/p/168823/SurveySparrow/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/137773/Zonka-Feedback/alternatives/) ## FAQs about Zonka Feedback Overview ### What problems does Zonka Feedback solve? Zonka Feedback solves slow, fragmented customer-feedback collection and spreadsheet-based analysis by letting teams build targeted surveys, distribute them through email, SMS, web, kiosks, and apps, and monitor results in real time. Customer experience, support, marketing, operations, healthcare, and retail teams benefit from automated ticket follow-ups, NPS programs, location feedback, and actionable reporting. Answer based on 57 reviews Overview ### Which roles and teams benefit most from Zonka Feedback? Zonka Feedback is most used by executives, founders, and business owners who monitor customer sentiment and service performance. Project and operations managers collect feedback to improve processes, while marketing teams measure campaign and customer experience results. Product, software, and quality teams use surveys to identify issues, prioritize improvements, and track satisfaction. Answer based on 68 reviews Overview ### What company size and industries is Zonka Feedback built for? Zonka Feedback is used by CX leaders, product managers, support teams, and multi-location enterprises, with small businesses representing 75% of reviewers. Its largest reviewer industry is Marketing and Advertising at 11%, followed by Health, Wellness and Fitness at 8% and Financial Services at 6%. Enterprise and midsize users account for 13% and 12%. Answer based on 68 reviews Features and Usability ### What are the key features of Zonka Feedback? Zonka Feedback includes a customizable Survey Builder for creating customer satisfaction surveys, plus multi-channel distribution across mobile apps, web pages, and offline locations. Its Dashboard tracks survey completions, team tasks, and reminders, while Reporting/Analytics provides response data and survey-effectiveness analysis. It also supports NPS, CSAT, CES, and anonymous feedback. Answer based on 14 reviews Pricing ### How much does it cost and what fees or limitations are included? Zonka Feedback starts at $199/month for the Feedback Management plan, with the AI Feedback Intelligence plan at $999/month. A 2-week trial is available. Reviewers often say the platform offers good value for the price, though one noted tier-based pricing can become steep as features move up. Answer based on 8 reviews Integrations ### Which third-party tools and platforms does Zonka Feedback integrate with? Zonka Feedback integrates with 10 third-party tools and platforms, including ActiveCampaign, Freshdesk, Front, HubSpot Marketing Hub, HubSpot Sales Hub, HubSpot Service Hub, Jira, Microsoft Project Server Subscription Edition, Pipedrive, and Zendesk AI. It also connects with Fin and G2 Marketing Solutions for support and marketing workflows. Answer based on 8 reviews Getting Started and Support ### What training and onboarding options does Zonka Feedback offer? Zonka Feedback provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference material for setup and feature review. Answer based on 5 reviews Getting Started and Support ### What customer support options does Zonka Feedback offer? Zonka Feedback provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Users often describe support as helpful and responsive, especially through chat and direct guidance on setup or integration issues, though some report frustration when account or billing problems are not resolved to their satisfaction. Answer based on 7 reviews Reporting ### How well does Zonka Feedback handle survey reporting and analytics? Zonka Feedback provides clear, detailed survey reporting with dashboards, filters, drill-down analysis, exports, and scheduled email reports. Customer experience teams, researchers, and multi-team organizations use the analytics to review responses and support decisions. Some users want more report types, a more dynamic dashboard, and finer access controls for sharing confidential results. Answer based on 20 reviews ## Features AI summary Based on 10,704 Customer Experience reviews Capterra data shows that buyers of survey software rank the following features as their top priorities: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Zonka Feedback supports all three of the features reviewers value most: **Customizable Questions**, **Surveys & Feedback**, and **Survey Builder**. Together, these capabilities help businesses create tailored surveys, collect useful feedback across touchpoints, and build forms quickly, giving teams the tools to improve customer experiences and make better-informed decisions. Survey Builder 4.7 (23) 65.22% of 23 reviewers that rated this feature as important or highly important Create and manage surveys Reporting/Analytics 4.8 (20) 55.00% of 20 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Customizable Fields 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize data fields to support various needs and use cases Dashboard 4.9 (15) 60.00% of 15 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Multi-Channel Distribution 4.8 (12) 50.00% of 12 reviewers that rated this feature as important or highly important Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers NPS Survey Structure 5.0 (10) 30.00% of 10 reviewers that rated this feature as important or highly important Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Zonka Feedback 80 features ### All Features - 360 Degree Feedback: Tools for collecting comprehensive feedback on an employee from peers, subordinates, and manager - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Audience Targeting: Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention - Categorization/Grouping: Organize and group data or items based on various criteria - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Coding: Processing and organizing collected information to a set of meaningful and cohesive categories for further analysis - Data Extraction: Automatically retrieve and pull information from documents, websites, images, data sets, and other sources - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Event Triggered Actions: Predefined actions automatically performed on the occurance of specific events - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Landing Pages/Web Forms: Create landing pages or online forms designed to capture new leads and prospects - Live Results Sharing: Present live poll results to audience - Message Personalization: Personalize text messages using templates and custom fields - Mobile Coupons: Electronic coupons delivered to a mobile device that can be exchanged for a discount - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multi-Location: Manage and support multiple locations - Negative Feedback Management: Identify, track, and respond to negative feedback - NPS of Customers: Calculate NPS of customers - NPS of Employees: Measure employee engagement and loyalty towards a business using the Net Promoter Score - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Pulse Surveys: Short, frequent surveys designed to quickly gauge the ongoing attitudes or feelings of a specific group - Purchasing & Receiving: Workflows that help acquire inventory, issue purchase orders and receive and store items in required quantity - Q&A Management: Allow users to collaborate and ask questions regarding folders and/or documents within the system - Question Branching: Survey design technique that directs respondents to different questions based on their previous answers - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Ratings/Reviews: Ratings/Reviews - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Scheduled Messaging: Send individual or bulk text messages at predetermined times - Scoring: Automatically calculate score after the assessment - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Segmentation: Group leads or contacts based on their specific characteristics - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Skip Logic: Skip over or route respondents to different questions based on their previous answers - SMS Messaging: Send messages via SMS - Support Audio/Images/Video: Allow media to be embedded in the question or answer options - Survey Builder: Create and manage surveys - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Templates: Sample files or documents that could be customized as needed or used as is - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Text Fields: Open text box field - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.7 (68) 4.7 Based on 68 reviews ## Pricing Value for money 4.9 (64) [View pricing plan details](https://www.capterra.com/p/137773/Zonka-Feedback/pricing/) Feedback Management $199.00 Flat Rate,Per Month It includes: - Add Brand Logo - Customizable Surveys - Email Support - Integrations - Survey Logic AI Feedback Intelligence $999.00 Flat Rate,Per Month It includes: - Add Brand Logo - Customizable Surveys - Email/Chat Support - Integrations - Multilingual Surveys - Survey Logic Value for money 4.9 (64) 4.9 Based on 64 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ Fin](https://www.capterra.com/p/10031266/Fin/)[ HubSpot Sales Hub](https://www.capterra.com/p/214215/HubSpot-SalesHub/)[ Front](https://www.capterra.com/p/132901/Front/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.9 (56) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.9 (56) 4.9 Based on 56 reviews ## User reviews Overall rating 4.8 Based on 68 reviews Filter by rating 5(57) 4(9) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent LD Leon D. CTO Law Practice ### "Best Review Software hands down. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 3, 2025 \[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change. Pros It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well! Cons None really. It fit all of our needs that we had and the salesforce integration was perfect. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kristina A. CEO Health, Wellness and Fitness ### "Very bad service" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 November 19, 2024 Pros The free plan worked well and I used my survey without any problems. Cons Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MM Majlinda M. Consultant Health, Wellness and Fitness ### "Comprehensive and User-Friendly Feedback Platform with Excellent Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2024 My overall experience with the Zonka Feedback platform has been very helpful, both for me and the company I recommended it to. The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback. Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience Pros Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform Cons At this time, I can't think of any significant cons. The platform met my needs and performed as expected Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LP Larissa P. Client Success Manager Telecommunications ### "Incredible Customer Support - Above and Beyond!" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 21, 2023 I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success. Pros I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING. Cons The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Zonka Feedback SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AT Akosua Tiwaa K. Analyst Information Technology and Services ### "My personal Experience with Zonka" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 7, 2022 Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs Pros The ease with which you can develop a survey and distribute to customers Cons The data analytics provided is okay but does not meet the needs of our organization Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reasons for choosing Zonka Feedback This product was relatively cheaper and also met our compliance needs as an organization Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Pooja R. monitoring and evaluation specialist Non-Profit Organization Management ### "Great customer service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 1, 2022 easy to deploy surveys, easy to use platforms, and great customer service Pros taking offline surveys, and customer service Cons restriction on number of device logins, and an admin can delete an account owner- which can create problems with viewing billing and canceling Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Gardyrhyterforde S. Travailler indépendant Computer Networking ### "Zonka un outil très efficace et facile à entretenir. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2022 Nous avions l' habitude de collecter manuellement les retours via les registres.Nous sommes maintenant arrivés à Zonka , qui nous aide à rassembler tous les rapports de la table d' embarquement . Pros Grâce aux modèles extrêmement utiles et bien pensés de Zonka , j'aime pouvoir créer une enquête de collecte de commentaires en quelques minutes plutôt qu'en quelques heures .J'aime l' idée que le créateur du formulaire puisse être simple mais vraiment efficace et puissant lors de la création des formulaires pour recueillir les commentaires.L'une des meilleures idées du marché est l' étude Net Promoter Score de style Zonka .J'aime aussi que Zonka ait une fonctionnalité qui permet des sondages hors ligne . Cons Rien pour le moment.L' outil était vraiment incroyable pour mon équipe de marketing et d'exploitation .Très rapidement et facilement, nous avons pu mener des enquêtes de recherche .L' équipe est également utile pour la mise en œuvre et l' expérience est excellente. Mais j'espère voir une marketing pour zonka Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EP Evija P. Regional HR and Administration Manager Financial Services ### "User unfriendly tool" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 3/10 October 13, 2021 Pros I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful. Cons It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Juan Carlos C. Operations Manager Transportation/Trucking/Railroad ### "Facilita monitorear el engagement de mis equipos" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 24, 2021 Por el momento, estoy utilizando para medir el engagement de mis equipos de trabajo e identificar oportunidades de mejora. Pros La versatilidad y casos de uso, principalmente. Adicionalmente, tiene un UX súper chévere para quien completa las encuestas. Cons No puedo compartir los resultados con los jefes que me reportan pues al ingresar a la plataforma, tienen acceso a todas las demás. Esto me evita manejar la confidencialidad de la información. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Hendy I. CTO Computer Software ### "Very good tool for feedback collection" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 14, 2021 Pros It has many predefined feedback questions and templates, NPS, etc. So if that's what you want, you can get started quickly. Cons Features for creating general purpose surveys and forms can be improved, although I have to admit it is not its primary purpose. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [Qwary](https://www.capterra.com/p/213725/Qwary/) [youengage](https://www.capterra.com/p/229598/youengage/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/137773/Zonka-Feedback/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.