# Page 2 | Zonka Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Zonka Feedback the right Survey solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137773/Zonka-Feedback/reviews --- Zonka Feedback 4.8 (68) [View alternatives](https://www.capterra.com/p/137773/Zonka-Feedback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Zonka Feedback ## Showing most helpful reviews Showing 26-50 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Majlinda M. Consultant Health, Wellness and Fitness Used the software for: 1-2 years ### "Comprehensive and User-Friendly Feedback Platform with Excellent Support" August 21, 2024 5.0 My overall experience with the Zonka Feedback platform has been very helpful, both for me and the company I recommended it to. The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback. Additionally, the communication with the staff (Rajat) was excellent, contributing to a smooth and positive experience Pros Zonka Feedback offers easy navigation, comprehensive features, and a user-friendly platform Cons At this time, I can't think of any significant cons. The platform met my needs and performed as expected Review Source Gardyrhyterforde S. Travailler indépendant Computer Networking Used the software for: 1-2 years ### "Zonka un outil très efficace et facile à entretenir. " November 5, 2022 5.0 Nous avions l' habitude de collecter manuellement les retours via les registres.Nous sommes maintenant arrivés à Zonka , qui nous aide à rassembler tous les rapports de la table d' embarquement . Pros Grâce aux modèles extrêmement utiles et bien pensés de Zonka , j'aime pouvoir créer une enquête de collecte de commentaires en quelques minutes plutôt qu'en quelques heures .J'aime l' idée que le créateur du formulaire puisse être simple mais vraiment efficace et puissant lors de la création des formulaires pour recueillir les commentaires.L'une des meilleures idées du marché est l' étude Net Promoter Score de style Zonka .J'aime aussi que Zonka ait une fonctionnalité qui permet des sondages hors ligne . Cons Rien pour le moment.L' outil était vraiment incroyable pour mon équipe de marketing et d'exploitation .Très rapidement et facilement, nous avons pu mener des enquêtes de recherche .L' équipe est également utile pour la mise en œuvre et l' expérience est excellente. Mais j'espère voir une marketing pour zonka Review Source JW Jason W. Video Strategist E-Learning Used the software for: Less than 6 months ### "Nice design in Zonka Feedback" July 13, 2021 5.0 The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback. Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system. Pros There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback. The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey. The system is easy to navigate. There are many features to read about in their help section. The articles are very informative. Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate. Cons I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback. Switched from [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) Using Google Forms is a nice choice for free surveys. Zonka Feedback was chosen because there are more features. Review Source VR Verified Reviewer L&D specialist Retail Used the software for: Less than 6 months ### "Zonka, you're very good!" July 20, 2021 5.0 Zonka Feedback is a great tool! Especially as the LTD, Zonka is an effective tool that can be used to collect data with no limits of question, so if you need it, you won't regret if you buy Zonka! Pros (big things) - Intuitive and easy-to-use design. - A lot of templates that are very well prepared. - SMS sending ability - I didn't check it but is it WOW option in LTD. - A lot of integrations! - Promising roadmap! - Very nice and fast communication with the support on the chat. Cons (small things ;)) - Lack of option of changing the font on the welcome screen (I can change a lot of different things, but I would love to have the possibility to change the size, bolding, etc. of my text). - If I integrate my results of a survey to Google Sheet I don't see the number of questions (it is really, really helpful for science research to know it), I only see the text of the question. Alternatives considered [SurveySparrow](https://www.capterra.com/p/168823/SurveySparrow/) Reason for choosing Zonka Feedback Because of the price, current functionalities and the roadmap. Switched from [Typeform](https://www.capterra.com/p/137289/Typeform/) Because of the price. Review Source LP Larissa P. Client Success Manager Telecommunications Used the software for: I used a free trial ### "Incredible Customer Support - Above and Beyond!" August 21, 2023 5.0 I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success. Pros I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING. Cons The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity. Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zonka Feedback SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed. Review Source ATK Akosua Tiwaa K. Analyst Information Technology and Services Used the software for: 6-12 months ### "My personal Experience with Zonka" December 7, 2022 5.0 Overall, this product exceeds the ability to easily collate responses on surveys, giving us an edge to tailor our services to meet customer needs Pros The ease with which you can develop a survey and distribute to customers Cons The data analytics provided is okay but does not meet the needs of our organization Alternatives considered [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) Reason for choosing Zonka Feedback This product was relatively cheaper and also met our compliance needs as an organization Review Source VR Verified Reviewer Attorney Law Practice Used the software for: Less than 6 months ### "Awesome Feedback Tool; Works On the Go" August 9, 2021 5.0 I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. Pros \- I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want Cons \- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited Review Source SL Silvina L. principal Management Consulting Used the software for: Less than 6 months ### "I am really happy with Zonka!" July 12, 2021 5.0 I bought Zonka some weeks ago and I am loving it. Pros I have prepared a large-scale study with the help of Zonka. It has been a swift experience and I can see many other use cases that I will be able to put in place with the help of Zonka. Contrary to other tools, the analytics is included in the membership and it excellent. I can only recommend this to other Sumo-lings! Cons The capability of formatting text on each screen is an area that Zonka can improve Review Source VR Verified Reviewer Artificial Intelligence Research Intern Research Used the software for: 6-12 months ### "Easy to use and superb analytics" May 8, 2020 5.0 Pros There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) Cons I cannot think about anything I really dislike. It's my favorite surveying tool so far! Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 6-12 months ### "Very useful survey and poll tool that makes getting actionable feedback easy" June 24, 2021 5.0 This helps us fine tune our service offerings and eliminate problems before they become significant. Pros Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. Cons There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. Review Source VR Verified Reviewer Deputy Manager Consumer Electronics Used the software for: 1-2 years ### "Superb software for feedback! " October 29, 2019 5.0 Pros \- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company! Cons We haven't faced any issues in the software yet. Alternatives considered [Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/)[GetFeedback](https://www.capterra.com/p/133180/GetFeedback/)[XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) Review Source SS Samir S. Project Manager Research Used the software for: Less than 6 months ### "Excellent Tool for gathering any kind of feedback!" August 9, 2021 5.0 The amount of features available on Zonka Feedback is tremendous and they have covered a lot of ground in making sure that they can cater to the requirements of different industries. Overall, an excellent tool to have in your toolbox! Pros Zonka Feedback is a brilliant survey tool that provides a comprehensive solution to gather user feedback and opinions. The tool has really strong features such as an easy-to-use WYSIWYG Survey Builder, templates, answer piping, and survey logic. The developers have invested a lot of time in creating this platform and have thought about everything that brings surveys to life. They have a good knowledge base for a new user to start using their platform. Cons A few of the things I miss on the platform: - Have a way to toggle off auto-scroll to the next question (currently it scrolls to the next question automatically) - An issue where the color of Option Text seems to be mixed with that of Button Text (for choice questions) Review Source VR Verified Reviewer Product Consultant Consumer Services Used the software for: 1-2 years ### "a feedback to boost your nps, Csat and help sales enablement" May 7, 2020 5.0 The interface is clean, easy-to-use. Text Analytics for even multilingual surveys is a brilliant idea! I can bring my entire team here to work together and manage feedbacks from one place. Pros The starting pointing - which is to create surveys with ease using logic as well as the end point - the reporting and insights - all put together it works great for all stages and eliminates the use of spreadsheets in running analytics. My favourite part is the ability to customise it for any of my requirements and use it for both collecting data by running surveys as well as for capturing NPS and Customer Feedback. It’s very easy to integrate with Help Desk and run automated surveys and to pull data to our CRMs. Incredibly easy to run NPS Survey program across various platforms. Cons I'd more visibility on the feature roadmaps. Just to be able to align myself to what's in store. Review Source IPSG I P Singh G. Senior Manager Hospitality Used the software for: 1-2 years ### "Zonka Feedback - Useful tool for an office" May 6, 2020 5.0 Have seen many functionalities been added since I started using it. I am a satisfied user. Pros Very versatile application and can be use in many different ways. We use it for employee satisfaction for various service delivery, gathering day to day data, managing Annual maintenance records and so on... Cons The export of data need little more flexibility to play around and derive 360 degree information. Reason for choosing Zonka Feedback Backend data analysis and its vast applicability Review Source Lee G. Owner Online Media Used the software for: Less than 6 months ### "Zonka is an AMAZING CX measuring tool!" June 22, 2021 5.0 I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful! Pros I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities. I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price. Cons There have been no issues adopting or major features missing. Alternatives considered [XM for Customer Experience](https://www.capterra.com/p/152924/Customer-Frontlines/) Reason for choosing Zonka Feedback Pricing for this feature set is an incredible value! Review Source KS Kanagaraj S. Head - Business Development Hospital & Health Care Used the software for: 2+ years ### "User Friendly Feedback Tool" July 3, 2020 4.0 Overall the tool is very user friendly. Through this app we were able to track our patient experience on real time and also if there was any suggestion or negative experience we were able to act on it immediately. This helps us to ensure that all our patients leave our hospital with a positive experience. Pros Ease to set-up. Instantly shares the feedback with the Team members. Cons Nothing Specific. Dashboard can be dynamic to make it more effective. Review Source MO Maroš O. owner Education Management Used the software for: Less than 6 months ### "Zonka Feedback - finally something simple and reliable for getting feedback" July 3, 2021 5.0 It took me about 10 minutes to create the first survey. I wanted to see what it would look like on the page, so I placed it on one uninteresting page. When I looked into the administration a few days later, there were 13 answered surveys. I stopped hesitating and bought a Zonka Feedback. Highly appreciate the fact that ZONKA displays special characters used in my language (Slovak) without any problems. The surveys load quickly on the site, and I have many options for where to place them. Pros There is more: 1. Very fast loading of surveys 2. Perfect look in mobile 3. Supports special characters of my language (Slovak) 4. More ways of sending (sms, email, web) 5. The widget can be placed in different positions of the page 6. Pleasant user environment Cons At first I was discouraged by the slightly higher price, so I tried a 2-week trial version. But the results surprised me and then I bought Zonka Feedback. Review Source Antonio C. CEO Education Management Used the software for: Less than 6 months ### "Hace su trabajo perfectamente y nos ayuda mucho" June 22, 2021 5.0 Por ahora no la hemos probado mucho, sólo tenemos una encuesta funcionando, un NPS que está funcionando muy bien. Pros Muy fácil de usar e implementar, me gusta sobre todo la conexión con HubSpot. Cons El diseño quizá es un poco feo, pero bueno pienso que es algo fácil de mejorar y no es algo que impacte al uso de la herramienta Reason for choosing Zonka Feedback Por su precio, fue fantástico. Switched from [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/) El producto era muy caro, y con Zonka puede hacer lo mismo y más o menos tengo todo integrado casi de la misma forma. Review Source MS Mangesh S. Founder & CEO Information Services Used the software for: Less than 6 months ### "Amazing value proposition if you are serious about feedback" July 23, 2021 4.0 Currently, we are not facing any challenges. The benefits offered by Zonca are immense. All businesses who aspire to improve based on feedback - be it from customers, prospects, employees, etc. can benefit from their product. It is easy to use, and the value proposition is fantastic. Pros There are a plethora of features available in Zonca. Survey Builder is easy to use and offers many customization options. Templates can be used as a great starting point for creating surveys. These templates include a list of questions and sequences that will help you build an excellent survey. The system is simple and easy to use. Zonca's help section is quite exhaustive and detailed. Highly informative and well organized. Cons Tier based systems have their own set of challenges for the buyer. Not all features are available in their starting tier. As you move up, the prices can be steep! Alternatives considered [Qwary](https://www.capterra.com/p/213725/Qwary/) Reason for choosing Zonka Feedback Value for money and better feature matrix compared to alternatives. Review Source SG Saloni G. Project Manager Public Safety Used the software for: 2+ years ### "Easy and Efficient Survey Software" August 27, 2020 5.0 The best thing about Zonka Feedback is that it’s really easy to use. I hunted them in my previous organization and was pretty certain my teammates would be happy using it for the same reason. It’s easy to create surveys, send them, look at feedbacks coming in and all the reporting. Very easy to navigate around and friendly interface. UI has improved a lot over time and I love it even more now. So easy to capture feedback and do NPS surveys. In my previous company we used it with automation and it worked really smoothly and with the interface, we’re using it now and it works easy too. Reporting is a great advantage and honestly, I’m really happy with it! Recommend to all teams. Pros Pretty easy to use. Reporting is great. Friendly UI. Constant improvements and new features. Good support. Cons No cons as of now. I’m pretty happy with Zonka Feedback and recommend it. Review Source AR Alessandro R. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "amazing tool and customer suport" August 18, 2021 5.0 My experience was amazing. We easily conected the API to our system in order to push surveys from our ERP to the Zonka and it is very easy to customize a survey. When I got stuck in a requirement (pass as parameter the name of the instructor of a class to be evaluated) I contacted the support and \[SENSITIVE CONTENT\] was more than available to help me. He explained in details everything we want to do and through a screen sharing he teached me what I was doing wrong. I really recomend this company and their product. Pros Easy of use, customization flexibility, api and customer support Cons until now I have no complaints about the product. Review Source TK Tanya K. Digital Marketing Lead Computer Software Used the software for: 6-12 months ### "Definitely recommend!!" May 4, 2020 5.0 We use Zonka Feedback for various purposes at our organization. It allows us to present beautiful feedback forms and surveys to our customers and clients to get their feedback at various stages of development and post-delivery. We have also used Zonka Feedback during events and trade shows to run small quizzes and to capture leads and data. The design is fresh and fun. Creating feedback forms is easy and my whole team can do it without any fuss or technical know-how. The best part though is the analytics. The reporting and analytics around feedback are brilliant and spot on. They’re also constantly adding more features, which is helpful. Pros Zonka Feedback is very easy to use and open to customizations - helps a lot when you need to produce quick surveys for different scenarios (which is something we have to do most of the time). Plus, it's low-code and device friendly, gives us a lot of space to switch between iPad/phones/computers whenever needed. Cons It worked out good for us - the features, the usability, the interface. Review Source MBN M B N. General Manager - Operations Food & Beverages Used the software for: 1-2 years ### " Zonka..! The One stop Solution for Feedbacks mechanism " April 30, 2020 4.0 We used to collect the feedbacks manually through the registers. Now we have moved to Zonka, which helps us to fetch all the reports on the dashboard. Pros The ease of creating feedback forms with various formats. Also, the extensive reporting that is available helps us to do a better analysis. Cons Not all the comments can be downloaded in the pdf. Review Source OH Omar H. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Great survery platform." July 5, 2021 4.0 Pros After looking into the Zonka, I believe there is too much potential. Our team was looking for a similar platform in the past months and we were happy to come across Zonka. I personally like the Whitelabel features, and the different multichannel touchpoints based on the application. I am yet to discover the different integration but in principle having Zapier and Google Sheets allows our team to readily bring Zonka into our toolkit. We are deploying in the following weeks an internal satisfaction survey for one of our clients. We will run it through Zonka and will share our thoughts based on our first experience. Cons I have not found a way to tweak the text design. Some times the text looks shifted. Review Source VR Verified Reviewer Designer Design Used the software for: Less than 6 months ### "Great tool with potential" May 25, 2021 4.0 Through Zonka Feedback, I can (finally!) get feedback on resolved tickets in Zendesk, independent of Zendesk's own offered apps (which are quite expensive, in my opinion). Pros The dashboard is very clear and there are many different types of question types. This makes it easy to create extensive surveys. The many embedding options and integrations (Zendesk, for example) made it really easy for me to add my first survey created with Zonka Feedback to my existing workflow. Especially in the example with the link to Zendesk, I really like that Zonka Feedback automatically links the answers to the respective ticket from Zendesk. This way, you know which ticket a user has given feedback on and can respond to it directly. This is displayed both in the Zonka Feedback dashboard and as an internal note for the affected ticket in Zendesk Support. Cons All in all, I am satisfied, but would like to see more options regarding the design of the surveys. So far, the customization options are quite manageable. Also, I think the general design of the surveys can be improved, similar to Typeform, perhaps. Review Source Similar Products Featured ## Related categories [NPS](https://www.capterra.com/nps-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/)[Survey](https://www.capterra.com/survey-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.