--- title: "Zonka Feedback Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Zonka Feedback the right Customer Experience solution for you? Explore 68 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/137773/Zonka-Feedback/reviews/" page_type: "reviews" language: "en" --- Zonka Feedback 4.8 (68) [View alternatives](https://www.capterra.com/p/137773/Zonka-Feedback/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 8th, 2026 # Reviews of Zonka Feedback Ease of use 4.7 Customer Service 4.9 ## Pros and Cons in Reviews MM Majlinda M ConsultantHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: 1-2 years. “The platform provides all the features I needed, making it a comprehensive tool for gathering and analyzing feedback.“ August 21, 2024 Pooja R monitoring and evaluation specialistNon-Profit Organization Management, 51 - 200 employeesUsed the software for: Less than 6 months. “which can create problems with viewing billing and canceling“ December 1, 2022 LD Leon D CTOLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “Also the salesforce integration is top tier.“ February 3, 2025 OH Omar H CMOMarketing and Advertising, 11 - 50 employeesUsed the software for: Less than 6 months. “I have not found a way to tweak the text design.“ July 5, 2021 Kristina A CEOHealth, Wellness and Fitness, 2 - 10 employeesUsed the software for: Less than 6 months. “The free plan worked well and I used my survey without any problems.“ November 19, 2024 WP Wora P CEOE-Learning, 11 - 50 employeesUsed the software for: Less than 6 months. “File upload form is not here.“ July 10, 2021 LD Leon D CTOLaw Practice, 51 - 200 employeesUsed the software for: 1-2 years. “They are passionate about their product and actually do take great feedback and implement what they see that needs to change.“ February 3, 2025 Maik F DirectorProfessional Training & Coaching, Self-employedUsed the software for: Less than 6 months. “This the CAKE, not the icing in my view.“ June 23, 2021 ## Showing most helpful reviews Showing 1-25 of 68 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vrinda A. Analyst Financial Services Used the software for: 1-2 years ### "A great feedback software " June 12, 2020 5.0 We majorly use this for email surveys and sending surveys with additional info works pretty well for us. Gives us superb reports instantly and has helped in making some kickass decisions. I definitely recommend the tool. For three major reasons - 1. The helpful tool 2. The ease of the software 3. The feedback reporting Pros I have been using Zonka for quite some time now and it's actually quite a good customer tool to us. What I really like is that I can quickly set up feedback forms without any help. Initially I thought it might be a task and used to take help from the team (and they were very helpful about it). But for a few weeks now, I have been setting it up myself and it's great. Cons Nothing to dislike as of now. Have used the software for Customer Feedback majorly using email surveys. We have used integration to automate this and use it manually as well. It's pretty easy once you set it up. Review Source VR Verified Reviewer Attorney Law Practice Used the software for: Less than 6 months ### "Awesome Feedback Tool; Works On the Go" August 9, 2021 5.0 I have been very happy with Zonka so far. This is a very easy to use app with multiple language options and this is nice because some of my clients are more comfortable providing feedback in their native tongue. I think Zonka has been of good value for the money because you really do get a lot for what they offer. I think one of my favorite features is being able to use their app on my iPad so I can get instant feedback from clients instead of emailing them later. Pros \- I love that you can create custom surveys very easily through their site/dashboard - You can also activate kiosk mode through their app on you iPad for when you’re having face to face interactions with client and customers and want instant feedback - It’s also great that you can white label your surveys, so they come from your domain - CNAME records were clear and very easy to set up - Conditional logic can be added to survey questions - There are pre-made surveys you can use to get started - Multiple language options are a nice touch - You can also have different surveys for different office locations, which is convenient - You can create different survey styles to get the level of feedback that you want Cons \- Setup is easy, but a little tedious. Would be great if there were premade questions you can just drag and drop instead of typing in manually. - You can map the fields for Mailchimp, but would be nice to have First Name & Last Name separately for mailing list integration. (If this exists already I didn’t see how to do it) - The animation between questions is a little lacking - Background options are a little limited Review Source EP Evija P. Regional HR and Administration Manager Financial Services Used the software for: I used a free trial ### "User unfriendly tool" October 13, 2021 3.0 Pros I really liked the ready to use templates and all kinds of designs. If you can find one that matches your needs, it is great! Customer support is instant and very helpful. Cons It is super user unfriendly, not intuitive, you can not undo if you have deleted something which is CRAZY! Make a mistake by pressing a wrong button and you can delete your work! Customization was really painful process. If there was no CS, it would be impossible to even launch our project. Review Source VR Verified Reviewer Artificial Intelligence Research Intern Research Used the software for: 6-12 months ### "Easy to use and superb analytics" May 8, 2020 5.0 Pros There are many softwares that allow you to collect data really. Free ones too. And I have used them all quite extensively to capture data, run market research surveys and gather data. But it leaves me with a lot of data, that I have to analyze and run reports on. Which consumes time. So I tried Zonka Feedback and it worked for me. Besides being very similar to the others in terms of creating online surveys, the biggest advantage for me is the reporting. The reporting hits home! I am able to see my response data instantly. Text analytics are very very handy and best thing is that it's all easy enough. It hardly takes me anytime to set up my surveys (I run them quite frequently) for work and research. Basically, an excellent tool for capturing data. 1. Highly user-friendly 2. Increased my response rate - since the surveys look oh-so-good 3. Easy to configure 4. Can run unlimited surveys together 5. Any question types can be added 6. Can upload images - comes very handy for me in surveys 7. I am in Germany, so besides English, I run surveys in multiple languages. That's taken care of as well 8. Reporting is great (I already mentioned) Cons I cannot think about anything I really dislike. It's my favorite surveying tool so far! Review Source VR Verified Reviewer CEO Marketing and Advertising Used the software for: 6-12 months ### "Very useful survey and poll tool that makes getting actionable feedback easy" June 24, 2021 5.0 This helps us fine tune our service offerings and eliminate problems before they become significant. Pros Determining customer sentiment - sometimes not clearly communicated by customers in person - is very helpful in improving products and services. With Zonka, you can get to the heart of an issue and resolve it fast. Cons There is a bit of a learning curve, however, for the most part it is intuitive and most users will find it easy to set up in a short amount of time. Review Source VR Verified Reviewer Deputy Manager Consumer Electronics Used the software for: 1-2 years ### "Superb software for feedback! " October 29, 2019 5.0 Pros \- Super easy to set up on our own - Can completely customize for different needs with any type of questions which works great for multiple teams - The reporting is good - can filter most results and schedule and download the files for team reporting - We have also recently started using this for client feedback as well by different teams Zonka Feedback has really helped us streamline our feedback management at our company! Cons We haven't faced any issues in the software yet. Alternatives considered [Medallia Experience Cloud](https://www.capterra.com/p/107199/Medallia-Enterprise/)[GetFeedback](https://www.capterra.com/p/133180/GetFeedback/)[XM for Employee Experience](https://www.capterra.com/p/140443/Qualtrics-Employee-Engagement/) Review Source Hoang P. Founder E-Learning Used the software for: 6-12 months ### "Zonka Feedback - my great all-in-one suite for customers feedback" June 22, 2021 5.0 As said, I am having a good experience with Zonka so far. The UI is professional and UX is smooth - simple and effective. The templates are good, especially NPS. The supports are quite responsive, and helpful. Pros Zonka is a solid tool to obtain feedbacks from customers. I like that I can create a feedback collection survey in minutes, not hours, thanks to very helpful and thoughtful templates built by Zonka I like that the builder can be minimalistic, yet very effective and powerful to design feedback collection forms. The Net Promoter Score style survey of Zonka is one of the most handsome design in the market. I also like that there is option in Zonka for offline surveys - can be installed in touchscreen / Ipad to put in kios for offline customers feedback. This is a rare feature. Cons I hope that Zonka can provide an online survey report result - rather than the current PDF download. That can be helpful in case I want customers to have a live view of the results (like a poll) Other than that, I am mostly satisfied with Zonka Feedback for my customer survey tool. Review Source Alex M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Great Start and a Bright Future" May 17, 2021 5.0 Pros I consider reputation management vital to the growth of my business. Zonka already provides a very robust platform, but after speaking with \[SENSITIVE CONTENT HIDDEN\] about what is on their roadmap (explanation below), it was a must-purchase for me. It took me less than 5 minutes to create a beautiful email survey that I could send to my customers. I've used survey builders in the past that are clunky and don't allow me to send something that's truly on-brand. Zonka's customization is fantastic. From logos, colors, and fonts, Zonka enables me to send something that aligns with my brand image. Cons It's not a current feature, but I am excited about something on the roadmap: Conditional redirect. This would mean that in your survey, if a customer rates you a 4-5 out of 5, you could redirect them to your chosen site (Google, Trust Pilot, etc.) and they would be asked to submit their review there. To me, this is incredibly valuable because it turns Zonka into a reputation marketing platform. Once they implement this feature, it will no longer be a 'Con.' Review Source Rafael H. CEO Information Technology and Services Used the software for: Less than 6 months ### "Our Missing Ingredient!" June 23, 2021 5.0 We have our surveys hooked into our testimonial and review platforms which of course drives business back to our organization. Proactively requesting reviews and testimonials from satisfied customers makes it more likely that we lock down those reviews while they’re hot. On the flip, if the customer had a bad experience we can jump right on it and work with the customer to change their experience. Pros What I love— the integrations are almost endless! Helping the system to tie in seamlessly with our current toolset. I also love the automations. This is especially important for our team as we scale. It ensures we maintain and increase quality while increasing volume. Cons I would love to see an integration with Encharge! Review Source Stephan B. Manager Marketing and Advertising Used the software for: Less than 6 months ### "Robust features for collecting feedback" July 13, 2021 5.0 Collecting valuable feedback from your customers and prospects is not an option but a necessity to grow your business and Zonka Feedback does just that. Pros Zonka feedback is definitely not your everyday feedback collection tool. It has lots of robust features, the platform itself is very intuitive and offers great value for the price. What i love: - Conditional logic & automations - You can import contacts you already have to send surveys to - Create tags for responses, enabling to filter those responses - Add tasks and create custom alerts to follow up with certain responses - Shopify and other premium integrations to import / export you leads / contacts - Exciting features to come outlined in their roadmap Cons There are a couple of things that i think could be improved such as the overall survey design layout, more font options and a preview mode for mobile, tablet and desktop while editing. Also, some video tutorials will help to get through and understand more in-depth the features offered. Review Source MM Matteo M. Founder Professional Training & Coaching Used the software for: Less than 6 months ### "Simple, effective, a must for consultants" July 11, 2021 5.0 My overall experience is great. I was looking for a similar tool for business purposes: questionnaires, surveys, 360 feedbacks for working with my clients and also to gather insights about the impact of my work. Zonka is the tool I was looking for! Pros The ease in creating surveys and the ability to use templates. You have videos and tutorials that allow you to use the product right away. The possibility of use online, offline and flexibility in distribution to be able to use it in all contexts. Cons The plan I have chosen does not include translation and working in other languages ​​besides English is an option that speeds up the use of the tool. On the other hand I can translate by myself the necessary parts so it is half a problem. Review Source LM Lloyd M. Founder Financial Services Used the software for: 2+ years ### "Real Time Feedback" May 7, 2020 5.0 Pros The solution allows for you to hear the customer's voice in real time allowing for better CX and actioning. I love that it is not limited to being online or offline on all possible channel's. Cons Nothing to be honest it's a solution I believe that is impacting the industry at a pace it should be. Review Source OH Omar H. CMO Marketing and Advertising Used the software for: Less than 6 months ### "Great survery platform." July 5, 2021 4.0 Pros After looking into the Zonka, I believe there is too much potential. Our team was looking for a similar platform in the past months and we were happy to come across Zonka. I personally like the Whitelabel features, and the different multichannel touchpoints based on the application. I am yet to discover the different integration but in principle having Zapier and Google Sheets allows our team to readily bring Zonka into our toolkit. We are deploying in the following weeks an internal satisfaction survey for one of our clients. We will run it through Zonka and will share our thoughts based on our first experience. Cons I have not found a way to tweak the text design. Some times the text looks shifted. Review Source VR Verified Reviewer Software Engineer Information Technology and Services Used the software for: 6-12 months ### "Get your customer feedback easily" October 2, 2018 5.0 Pros \- Features to customize your feedback screen, they are having various option for feedback. - Option to get user email, phone number and other details before they give feedback. - In built kiosk, which will save your cost. - Battery performance and monitoring. - Alerts on feedback. Cons \- Sometimes while submitting feedback screen takes lot of time before taking app/tab to the home screen. Review Source AM Anuj M. Co owner Used the software for: 1-2 years ### "Very good support and easy to use." February 19, 2018 5.0 Pros Easy to use, user can easily navigate and we can customize the feed back pages by own. Easy to track the feedbacks. Cons Exporting the data is lityle bit challenge. We can select different columns but exported data have different columns. Review Source Juan Carlos C. Operations Manager Transportation/Trucking/Railroad Used the software for: Less than 6 months ### "Facilita monitorear el engagement de mis equipos" September 24, 2021 5.0 Por el momento, estoy utilizando para medir el engagement de mis equipos de trabajo e identificar oportunidades de mejora. Pros La versatilidad y casos de uso, principalmente. Adicionalmente, tiene un UX súper chévere para quien completa las encuestas. Cons No puedo compartir los resultados con los jefes que me reportan pues al ingresar a la plataforma, tienen acceso a todas las demás. Esto me evita manejar la confidencialidad de la información. Review Source NV Nguyen V. Head of Marketing Success Real Estate Used the software for: Less than 6 months ### "Fantastic Product" September 13, 2021 5.0 It is very easy of use and It save me a lot of time to get feedbacks from employee and clients Pros Easy using not only for me and for my team who can send a lot of servey every day, every week for our team members and clients in order to make our company more better better. Cons I thinking SMS as I only choose Email for my case at the moment. Review Source Hendy I. CTO Computer Software Used the software for: Less than 6 months ### "Very good tool for feedback collection" September 14, 2021 5.0 Pros It has many predefined feedback questions and templates, NPS, etc. So if that's what you want, you can get started quickly. Cons Features for creating general purpose surveys and forms can be improved, although I have to admit it is not its primary purpose. Alternatives considered [Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[Qwary](https://www.capterra.com/p/213725/Qwary/)[youengage](https://www.capterra.com/p/229598/youengage/) Review Source AL Alex L. Mortgage Agent Financial Services Used the software for: Less than 6 months ### "This is what I was looking for forever to track my customers experience" July 22, 2021 5.0 Amazing experience Pros I loved the SMS function and the ability to design my own survey Cons Loved It All. I don't see negatives in this software so far Review Source HP HENRIK P. Service & Training Manager Food & Beverages Used the software for: 6-12 months ### "Great product " June 20, 2019 5.0 Pros Easy to use good costumer service, great response rate from costumers Cons I have no negative comments about Zonka Review Source AT Ayal T. Marketing Manager Hospital & Health Care Used the software for: Less than 6 months ### "Zonka well worth it!" June 23, 2021 5.0 Overall, I have found Zonka to be a great survey tool that is quick to learn and easy to use. Pros Easy to use. Great templates. Excellent online support via the chat. Cons Does not have polling. Needs to include polls. Review Source PS Purdeep S. CEO Professional Training & Coaching Used the software for: Less than 6 months ### "Great versatile Platform" June 22, 2021 5.0 It's been great. They have an awesome dashboard. Very intuitive. I absolutely love the UX. Pros I love Zonka. It's so flexible and provides so many options. The multi-language and locations is awesome! Cons It takes a while to get use to all the features. Review Source RC Ridhima C. Project Manager Architecture & Planning Used the software for: Less than 6 months ### "A great survey platform " August 26, 2021 5.0 Pros The available templates make the survey creation process quick and simple . You can select whether the surveys are to be anonymous or not and the process of colleting the feedback is also really easy . Cons While you can change the background theme , your options are limited .The overall color selection on Zonka Feedback could be richer . Review Source LD Leon D. CTO Law Practice Used the software for: 1-2 years ### "Best Review Software hands down. " February 3, 2025 5.0 \[sensitive content hidden\] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change. Pros It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well! Cons None really. It fit all of our needs that we had and the salesforce integration was perfect. Review Source Kristina A. CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Very bad service" November 19, 2024 1.0 Pros The free plan worked well and I used my survey without any problems. Cons Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!! Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.