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Maclear eGRC Suite

Reviews of Maclear eGRC Suite

4.6 (13)
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Pros

  • The people are the best to deal with. They are very knowledgeable and will help you address any problem you bring to them.

  • I like the design to cater distinct customised implementation with fast pace and ease of operation for users, right from its framework which has immense flexibility.

  • Best value for money IRM/GRC solution, easy to use and deploy with excellent customer support.

  • This is an ideal integrated risk management product for a business that needs to keep track of their risk and compliance requirements. Their Vendor Risk Management solution is of the highest class.

Cons

  • I only say that as being a previous customer on older versions, not sure how it is done currently).

  • This cuts down our time to involve in set up and commence the system for use.

  • GRC related business problems are similar sounding but very different from organisation to organisation.

  • Every flexible solution has but one problem and that is to strike a right balance of achieving the end objective with the least complicated workflows / automations and user screens.

Showing Most Helpful

Showing 13 of 13 reviews

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Paresh D. avatar
Paresh D.
Managing Director
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
8/10
Reviewer Source
Source: Capterra
October 20, 2020

"Scalable, Flexible and Easy to use IRM platform that would mostly fit in any business vertical's GRC"

Overall: GRC related business problems are similar sounding but very different from organisation to organisation. I like the design to cater distinct customised implementation with fast pace and ease of operation for users, right from its framework which has immense flexibility. This cuts down our time to involve in set up and commence the system for use. It truly stands out made for typical requirements of forms, workflow, dashboards, integration and reporting with almost seamless functioning.

Pros: Maclear's easy approach to provide flexible forms, integration openness and facilities, reporting capability and get almost everything that GRC organisation visualises. Its best practices and adoption of standards are vital to the sustainance of software system backed up by inherent flexibility and scalability of software. It is easy to adopt with least or training.

Cons: As user or solution provider would generally expect simpler 'Click--> next--->next--->> Done' kind of approach for any software installation, it would be delightful. However, I understand that it takes care of many source of data points, diverse reporting and most critically, integration with various systems. So the set up method or time is not really the area that I can genuinely dislike.

Reasons for Choosing Maclear eGRC Suite: Cost effective ownership Ease of operations Excellent support and willingness to help by key team of Maclear Flexible and scalable Ease of integration with CCM (Continuous controls monitoring)
Reasons for Switching to Maclear eGRC Suite: Cost effective ownership Ease of operations Excellent support and willingness to help by key team of Maclear Flexible and scalable Ease of integration with CCM (Continuous controls monitoring)

Vendor Response

By Maclear on October 21, 2020
Hi Paresh Thank you so much for taking the time to share your thoughts. We appreciate our partnership with Auditime and are glad that Maclear's solution met your needs. We are passionate about the success of our customers and partners and are constantly striving to improve our solution to exceed expectations. You will be pleased to hear that the upcoming release KaizenEvo addresses the UI issues you mentioned. Your feedback is much appreciated. Depeche, Customer Success Team @ Maclear
Chris H.
Chief Information Security Officer
Computer & Network Security, 51-200 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 1, 2020

"RKON Preparedness, Assurance, and Response Powered by Maclear"

Overall: Maclear provided RKON with a flexible and customizable framework to meet our internal government regulation, industry mandates, and international standards compliance. Maclear's eGRC Suite also provided RKON with a platform to provide Compliance, Security Architecture, Risk Advisory, and Executive Metrics our our Private Equity and Portfolio Companies.

Pros: Maclear's platform is completely customizable and flexible to meet all GRC needs to meet our internal business and external client requirements.

Cons: As with most GRC software, initial set up and configuration requires experienced assistance and guidance. But once the initial set up is completed, minor changes and adjustments are easy to manage.

Alternatives Considered: CyberGRX and Prevalent
Reasons for Choosing Maclear eGRC Suite: RKON's GRC requirements included complex self-assessments, security architecture reviews, compliance mappings etc. that required deeper customization.
Switched From: Microsoft 365
Reasons for Switching to Maclear eGRC Suite: To create more automation and workflow eliminating manual compliance efforts taking time away from valuable technical and business resources.

Vendor Response

By Maclear on July 13, 2020
Hi Chris Thank you so much for the great review and feedback! We appreciate our partnership with RKON and are glad that we Maclear's solution met your needs. We are constantly striving towards quicker implementation times and have incorporated many of the in the upcoming KaizenEvo release. Depeche, Customer Success Team @ Maclear
Sejall P.
CO-founder
Information Technology and Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
4.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 4, 2020

"Best Automated and Integrated modular GRC suite product "

Overall: Vendor risk management and its comprehensive reports is surely bringing value to us. It’s admin and user interface which is flexible and easy to configure brings great user experience UI of the product is amazing liked it...

Pros: Flexible,Modular and very easy to use. Less human effort and built in intelligence of domain knowledge.Great dashboards and easily integrable with ecosystem.

Cons: Chat bot would be an option to be setup for addressing queries interactively anywhere anytime regarding product and it’s modules

Alternatives Considered: RSA Archer Suite
Reasons for Choosing Maclear eGRC Suite: Simple to use and flexible.Overall product features and less complexity.Modular and option of selection of required modules.Ease of integration with ecosystem.Great UI and reporting dashboard.Less to input data and built in calculations and automation brings stickiness On usability of the product.Most important costing model.

Vendor Response

By Maclear on July 15, 2020
Hi Sejall, Thank you for a great review and sharing your feedback. It is great to hear that you liked the flexibility and reporting of our solution. We have deliberately designed the solution to be quick to implement and easy to use. I am glad you found our costing model beneficial as we believe you should only pay for what you use, and we do not look to hard sell on the implementation or support. We are working to incorporate more help automation using AI in future releases. Depeche, Customer Success Team @ Maclear
Lakhu I.
Principal Risk Management Consultant
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
4.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 1, 2020

"The integrated risk management solution that provides the best bang for the buck!"

Pros: This is an ideal integrated risk management product for a business that needs to keep track of their risk and compliance requirements. Their Vendor Risk Management solution is of the highest class. The integration between various use case solutions provides a holistic view of the risk in the organization. Top Features: 1. Risk Calculator 2. Assessment Questionnaires that are easy to setup 3. Printing Reports in customizable formats

Cons: API's to third party vulnerability tools would be a wonderful feature and they are working on including this in their next major software release later this year.

Alternatives Considered: RSA Archer Suite
Reasons for Choosing Maclear eGRC Suite: Ease of use, feature rich cost effective solution.

Vendor Response

By Maclear on October 23, 2020
Hello Lakhu, Thank you so much for taking the time to share your thoughts. I am pleased to hear that the Vendor Risk Management solution met and exceeded your expectations. We are passionate about our solution and constantly striving to add new features and ideas, especially those that are shared by our clients and partners. You will be pleased to hear that the upcoming release KaizenEvo is packed full of third party integrations including brand spanking new UI and UX, all of which will help propel Maclear from challenger to a leading GRC solution provider. Your feedback and support are very much appreciated. Depeche, Customer Success Team @ Maclear
Andrew A.
Senior Director, IT Security and Compliance
Retail, 10,001+ employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 1, 2020

"Business-minded Governance, Risk and Compliance Management Excellence"

Overall: My experience with the product and the customer service delivered were amazing.

Pros: I loved the fact that Maclear eGRC ties all risks into quantitative format. Maclear is clearly a leader in thinking through this need. Business leaders want to see risk in quantitative measurements and Maclear delivers.

Cons: Note: What I like least has likely already changed with product updates and I was one of the first users and with that comes issues. I least liked the User Interface that felt like you were administrating a database versus inputting into fields that populated the database. Again, this likely has already been addressed in subsequent versions.

Alternatives Considered: RSA Archer Suite
Reasons for Choosing Maclear eGRC Suite: While price certainly played an overarching reason to work with Maclear, it was actually not the sole decider that landed our company in the court with Maclear. It is the support, the service and the overall knowledge of Maclear's leadership that made them the clear winner. Maclear was founded and is run by experts in the risk space and my involvement with other products made it clear this was not the case. eGRC is something that is critical to the business alignment with Information Security organizations and needs to be done just-right. Maclear clearly delivers on this and in my mind is clearly positioned to continue delivering into the forseeable future.

Vendor Response

By Maclear on July 10, 2020
Hi Andy, Thank you so much for taking the time to share your thoughts. We love to hear that we are able to help you with our knowledge and support excellence. You will be pleased to hear that the upcoming release KaizenEvo addresses the UI issues you mentioned. Your feedback is much appreciated. Depeche, Customer Success Team @ Maclear
Jay F.
Director, InfoSec
Transportation/Trucking/Railroad, 201-500 employees
Used the software for: 1-2 years
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2020

"Help automate your Program via Maclear eGRC and Maclear Professional Services"

Pros: Customer Service/Support is awesome! The people are the best to deal with. They are very knowledgeable and will help you address any problem you bring to them.

Cons: In older versions of the software, it was harder to use and not as robust. However, they have addressed many of these concerns by updating their software with a more robust platform. They also have included easy to use templates to get you started.

Reasons for Choosing Maclear eGRC Suite: Price, functionality and usability did play a significant role. However, it was the commitment from the Maclear team and prior reputation of delivering successfully that made us choose to trust Maclear.
Switched From: Microsoft 365
Reasons for Switching to Maclear eGRC Suite: Automation, workflow, single source of truth, flexibility and simplicity.

Vendor Response

By Maclear on October 22, 2020
Hello Jay, Thank you so much for taking the time to share your thoughts. We are passionate about our knowledge and support and love to hear when it is appreciated. You will be pleased to hear that the upcoming release KaizenEvo propels Maclear from challenger to a leading GRC solution provider. Your feedback and support are much appreciated. Depeche, Customer Success Team @ Maclear
Deval K.
Senior Vice President
Information Technology and Services, 51-200 employees
Used the software for: 6-12 months
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 20, 2020

"Best cost effective solution providing a Single source for the true depiction of enterprisewide Risk"

Overall: Every flexible solution has but one problem and that is to strike a right balance of achieving the end objective with the least complicated workflows / automations and user screens. Further to be able to stich up a right mix of modules and automation functionalities, so as to keep the workflow simple for end users. This is a minor flaw that the flexibility brings with it in spite of the overwhelming merits, with an able consulting and Implementation team and the right approach this can be easily addressed.

Pros: Maclear is Futuristic Solution with a Bright Future. Any successful GRC implementation in an organisation has an evolution cycle to it, some start with certain GRC areas while others with a big Bang approach. Therefore in these modern dynamic times an organisations needs an able and scalable solution that will automate the GRC framework with the right configurations, automation, workflow and reporting capabilities, which can fit best to the GRC modular or big bang Implementation approach, as well as scale up to growth. Maclear has these amazing capabilities, as due to its user friendly and end user definable flexible automation capabilities, domain experts can easily adopt technology and help build an integrated GRC framework in no time. This capabilities brightens the adoption of the solution for an organisations GRC needs in a faster and assured manner.

Cons: Maclear is agile and pathbreaking as a solution. Maclear has an excellent team of techno functional consultants who are ably skilled and having years of experience, with amazing capabilities to understand problem statements and provide effective solutions assisted by precious consulting advise. Backed by leadership that is attentive to modern user needs and very receptive to feedback, being experienced GRC Professionals themselves they can relate quickly to Implementation needs and thus carve out an excellent Product roadmap and User fraternity reach programs, across Industry segments. Being part of the Partner implementation team, the most fascinating aspect of being associated with the Maclear solution is that, it is uniquely placed to have a great impact in the way GRC initiatives can be automated in the Industry, giving partners the capabilities to reaching out a vast universe of customers, and be able to cater to customer needs with much ease and productivity. Due to the simple, flexible and end user definable abilities of setting up the application through configurations as opposed to expensive customisations, it helps user teams to achieve a stress free implementation of the solution that is well understood across organisation stakeholders representing various specialised departments. Due to the mix of all the above traits and excellent partner universe the Customers will be benefitted with having a cost effective, scalable, flexible solution to help them leverage with

Reasons for Choosing Maclear eGRC Suite: Great flexible, scalable, modular, user definable functionalities, ability to implement it in an agile mode, yet have scope to add more functionality and enrichments in the future. A well thought out Product road map. Excellent leadership Team, Consultant, developers, customer support and universe of Partners, jointly have geography specific as well as globally valued skills making it a winning proposition to implement a cost effective and successful solution to meet the GRC needs globally and through all segments of the Industry.

Vendor Response

By Maclear on October 21, 2020
Hi Deval Thank you so much for taking the time to share your thoughts. We appreciate our partnership with Auditime and are glad that Maclear's solution met your needs. The success of our customers and partners is at the core of what we do and drives our passion. We are always striving towards a better, faster and easy to use solution that is inexpensive to run and implement. You will find that our upcoming KaizenEvo release delivers on all these aspects. We really appreciate your partnership! Depeche, Customer Success Team @ Maclear
Paul S.
Managing Director
Information Technology and Services, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
July 9, 2020

"Best value for money IRM/GRC solution, easy to use and deploy with excellent customer support"

Overall: Unique feature of separate Admin and User environments login enables partners like us to provide a secure service offering around the solution. Similarly, third party vendor assessments are completed in a separate environment which provides added security to clients and vendor assessment audits can performed and captured directly within the record to provide a streamlined solution and full audit trail.

Pros: Maclear's product is one of the easiest to use and deploy. The solution suite is comprehensive, flexible and scalable to meet most client needs. As a partner we have found the training and support excellent with the team always receptive to feedback on enhancements.

Cons: Initial versions were not as user friendly, but this has been ironed out now. Integration to third party solution has been a challenge, however, this is now being tackled.

Reasons for Choosing Maclear eGRC Suite: Maclear is a number of solutions we support and have deployed over time. Recently, Maclear has proven more successful for the value for money it offers for a comprehensive IRM/GRC solution.

Vendor Response

By Maclear on July 15, 2020
Dear Paul, Thank you for taking the time to provide your feedback and appreciating the work we do at Maclear. Customers and partners are at the core of what drives the team here. I am glad we have met your and your customers' needs with our solution that is flexible, easy to deploy and affordable. We are constantly striving to incorporate valuable customer and partner feedback into our solution to address real world needs around automated, integrated risk and compliance management. We appreciate your partnership and feedback! Depeche, Customer Success Team @
David E.
GRC Security Analyst II
Hospital & Health Care, 10,001+ employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
4.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 22, 2020

"Customized Convenience"

Overall: The things that really stand out to be about Maclear over Archer/Rsam is value for money and customer service. If we needed something updated, e put in s ticket and it was done over night. It was also very clean in it's approach to drag and drop layouts. Getting ahold of company reps was easy to do and they always were eager to assist.

Pros: The flexibility of being able to customize the solution to our needs without having to work within bulky default packages.

Cons: Building the workflows to get the desired end result. (I only say that as being a previous customer on older versions, not sure how it is done currently)

Vendor Response

By Maclear on October 26, 2020
Hi David, Thank you so much for taking the time to share your thoughts. We are passionate about offering the best value for money GRC solution accompanied by unparalleled support. It is always great to hear when this is appreciated by valuable clients and partners such as yourself. You will be pleased to hear that our upcoming release of KaizenEvo addresses all the workflow, UI, UX issues and more that we have discussed in the past. This is a total game-changer for Maclear and propels us from a challenger to leading GRC solution provider. Your feedback and support are much appreciated. Depeche, Customer Success Team @ Maclear
Verified Reviewer
Senior Manager
Retail, 10,001+ employees
Used the software for: I used a free trial
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
9/10
Reviewer Source
Source: Capterra
October 19, 2020

"Maclear professional services leveraged across two different companies and roles. "

Pros: Maclear professional services where of a high quality in assisting to implement eGRC software across both a retail and financial services company. The implementation went well with Maclear demonstrating flexibility that would not otherwise be available in larger less nimble companies. They expressed a willingness to address customer needs that were unique and somewhat complex. They also provided a high quality of guidance that would also not have been available from a larger entity that may have a much narrower focus. Working with Maclear at these two different companies demonstrated the high value add working with a smaller more flexible entity can be.

Cons: My experience with Maclear was regarding an implementation of an alternative eGRC tools, but their services could be equally applied since they have demonstrated an ability to be flexible.

Reasons for Choosing Maclear eGRC Suite: My experience was with Maclear professional services which were evaluated against a competing professional service organization. Maclear demonstrated an ability to provide much more flexibility and expertise across multiple products which ultimately was the reason they were selected. They also provided a much higher desire and ability to work broadly and provide flexibility to changing customer needs.

Vendor Response

By Maclear on October 22, 2020
Hello Thank you so much for taking the time to share your thoughts. We are passionate about our professional services, expertise and support and love to hear when it is appreciated. You will be pleased to hear that the upcoming release KaizenEvo propels Maclear from challenger to a leading GRC solution provider. Your feedback and support are much appreciated. Depeche, Customer Success Team @ Maclear
Chetan M.
Director
Information Technology and Services, 51-200 employees
Used the software for: 1-2 years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 5, 2020

"Result Guaranteed "

Overall: Very Satisfying.

Pros: As a partner, our success is dependent on delivering customer requirements in an efficient manner. Customers require unique solutions to their processes and Maclear’s agile approach to creating solutions by leveraging their expert team and agile software is the win for both partners and customers. As a partner, you want to work with a team that listens to you and is agile in improving their software to create dynamic functionality and that is what the Maclear team does!

Cons: There are some minor Gaps as compared to In-point, specific solutions. But with the team enthusiasm and their strong road map, we are confident that even that will be filled up.

Vendor Response

By Maclear on July 15, 2020
Dear Chetan, Thank you very much for your great review and feedback. It is great to hear you value our agility, knowledge and approach. The success of our customers and partners is at the core of what we do and drives our passion. We are always striving towards a better, faster and easy to use solution that is inexpensive to run and implement. You will find that our upcoming KaizenEvo release delivers on all these aspects. We really appreciate your partnership! Depeche, Customer Success Team @ Maclear
Corey R.
Owner/User
Health, Wellness and Fitness, 1-10 employees
Used the software for: 2+ years
Overall Rating
5.0
Ease of Use
5.0
Customer Service
5.0
Features
5.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
October 25, 2020

"Review of use in medical setting"

Overall: Very positive. Integration of this software platform has improved our business processes and ultimately made our business more organized. This has lead directly to increased profitability.

Pros: User friendly interface, great technical support, flexible software platform with quick integration of new features.

Cons: No specific concerns as all concerns and needs have been addressed.

Vendor Response

By Maclear on October 27, 2020
Hi Corey, Thank you so much for taking the time to share your thoughts. We are passionate about our solution and love to hear that we were able to help you with our flexibility, technical support and integrations. It is very encouraging to learn that the solution helped improve your business processes resulting in a direct increase in profitability. Your feedback and comments are much appreciated. Depeche, Customer Success Team @ Maclear
Karen M.
Senior Manager
Financial Services, 1,001-5,000 employees
Used the software for: 6-12 months
Overall Rating
4.0
Ease of Use
4.0
Customer Service
5.0
Features
4.0
Value for Money
5.0
Likelihood to Recommend
10/10
Reviewer Source
Source: Capterra
June 2, 2020

"Maclear ALM process/report"

Overall: It has been favorable

Pros: I liked that we could customize to our particular circumstance.

Cons: There are some steps that are not quite intuitive

Reasons for Choosing Maclear eGRC Suite: Ability to make it what we needed. I did not have to fit into their box.

Vendor Response

By Maclear on July 15, 2020
Hi Karen, Thank you so much for a wonderful review and feedback. I am glad you were able to use the flexibility of our solution to meet your needs. We are constantly striving to improve the solution and make it intuitive. You will find our upcoming KaizenEvo release to be quicker, easier and more intuitive. Looking forward to continuing our partnership with you. Depeche, Customer Success Team @ Maclear