--- title: "ChannelGrabber Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ChannelGrabber Software - reviews, pricing plans, popular comparisons to other Multi-Channel eCommerce products and more." source_url: "https://www.capterra.com/p/137790/ChannelGrabber/" page_type: "product" language: "en" --- # ChannelGrabber Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) ChannelGrabber ## What is ChannelGrabber? ChannelGrabber provides a central place for your eCommerce business. Manage your stock levels, orders and dispatching for eBay, Amazon and web store from one system. Update stock-levels in real time as orders are received Bring your courier and accounting needs under one roof Print labels, invoices and dispatch orders in just a few clicks Manage your entire online business through one single location ## What is ChannelGrabber used for? [Multi-Channel eCommerce](https://www.capterra.com/multi-channel-ecommerce-software/)[eCommerce](https://www.capterra.com/ecommerce-software/)[Channel Management](https://www.capterra.com/channel-management-software/) Top alternative Featured Overall rating Based on 21 user reviews Reviews sentiment Positive 81% Neutral 0% Negative 19% Starting price £150 Per Feature, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ChannelGrabber?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.channelgrabber.com/&name=ChannelGrabber) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ChannelGrabber 4.0 (21) VS. [4.6 (55)](https://www.capterra.com/p/209775/ChannelEngine/reviews/) Starting Price £150 Per Feature, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.1 (21) Ease Of Use 4.4 (55) Value For Money 3.9 (21) Value For Money 4.4 (50) Customer Service 4.3 (21) Customer Service 4.4 (54) ## ChannelGrabber alternatives Highest Rated [4.9 (16)](https://www.capterra.com/p/268142/Kentro/reviews/) Starting price $225.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.4 (199)](https://www.capterra.com/p/124180/Brightpearl/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.2 (2,067)](https://www.capterra.com/p/135757/NetSuite/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.6 (960)](https://www.capterra.com/p/155621/ShipStation/reviews/) Starting price $14.99 Per User, Per Month Pricing Options Free Trial Free Version User Rating 92% of reviewers rated it above 4 stars ## FAQs about ChannelGrabber Overview ### Which roles and teams benefit most from ChannelGrabber? ChannelGrabber is most used by directors, owners, and other business leaders overseeing multichannel retail operations. Sales, buying, and marketing teams use it to manage marketplace listings, orders, inventory, and customer communications, while coordinators and administrators rely on it to streamline fulfillment workflows and reduce manual processing across sales channels. Answer based on 21 reviews Overview ### What company size and specific industries is ChannelGrabber built for? ChannelGrabber is designed for eCommerce retailers of any size across any industry. It fits small businesses, mid-market companies, and larger sellers that need a tool built for online retail operations, without being limited to a specific sector. Features and Usability ### What are the key features of ChannelGrabber? ChannelGrabber offers sales order management, order processing, and order tracking alongside inventory management, stock management, and inventory optimization. It also includes multi-channel management, marketplace integration, warehouse management, shipping management, returns management, reporting/analytics, and API support for connected order and fulfillment workflows. Integrations ### Which third-party tools and platforms does ChannelGrabber integrate with? ChannelGrabber integrates with 12 third-party platforms, including e-commerce systems Adobe Commerce, BigCommerce, EKM, OpenCart, PrestaShop, Shopify, Volusion, and WooCommerce, plus accounting tools KashFlow, QuickBooks Online, QuickBooks Online Advanced, and Xero. Answer based on 5 reviews Getting Started and Support ### What training and onboarding options does ChannelGrabber offer? ChannelGrabber provides live online sessions, webinars, documentation, and videos to support training. Live online sessions and webinars allow guided instruction, while documentation offers written reference material and videos support self-paced learning and feature review. Getting Started and Support ### What customer support options does ChannelGrabber offer? ChannelGrabber offers Email/Help Desk, Knowledge Base, Phone Support, and Chat. Users describe support as generally helpful and sometimes very quick for urgent issues, though some say responses can take a while when requests are not urgent and occasional glitches add frustration. Answer based on 5 reviews ## Features AI summary Based on 1,019 Multi-Channel eCommerce reviews Capterra reviewers highlight these as the top features buyers look for in multi-channel eCommerce software: - **Data Synchronization** (**56%** of reviewers rated this feature as critical) - **Inventory Tracking** (**53%**) - **eCommerce Management** (**54%**) ChannelGrabber includes **Inventory Tracking** and **eCommerce Management**, giving businesses a way to monitor stock levels accurately and manage selling activity across online channels from one system. However, it does not offer **Data Synchronization**. Instead, it provides other highly rated capabilities, including **Third-Party Integrations** (**51%**), **Order Management** (**51%**), and **Marketplace Integration** (**50%**), helping businesses connect sales tools, handle orders more efficiently, and manage listings across marketplaces, allowing teams to keep operations organized and support day-to-day eCommerce growth. Inventory Tracking 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items eCommerce Management 3.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products Third-Party Integrations 2.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Marketplace Integration 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Integration with third-party marketplace software API 2.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Forecasting 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Form predictions based on past and present data/trends ChannelGrabber 42 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Backorder Management: Manage customer orders that cannot be filled immediately due to out-of-stock items - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - eCommerce Management: Has a built-in eCommerce system or integrates with third-party systems to manage online sale of products - Email Marketing: Create and send email blasts/campaigns - Forecasting: Form predictions based on past and present data/trends - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - Kitting: Group and package individual but related items as one package set - Marketplace Integration: Integration with third-party marketplace software - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Location: Manage and support multiple locations - Multi-Store: Manage multiple teams and operations from a central location - Order Entry: Entering, storing, and transmitting electronic and/or online orders, tests and other services for all types of industries - Order Fulfillment: Manage the process of receiving, preparing, and delivering orders for goods/products - Order Management: Manage and track customer orders for goods, investments, or any other purchases - Order Processing: Send / receive, process, and execute orders - Order Tracking: Track orders throughout the fulfillment process - Purchase Order Management: Create, send, and track purchase orders and their statuses - Real-Time Updates: Receive system updates as soon as any changes are made - Recurring Orders: Managing orders that a customer purchases repeatedly and regularly - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Returns Management: Track and facilitate returns of products sold - Sales Order Management: An order generated by a seller to a customer, containing details about products or services - Shipping Labels: Generate or print labels that contain shipping information for packages - Shipping Management: Manage and track orders being shipped to customers - Shopping Cart: Checkout of online store - Special Order Management: Manage special order requested by a customer - Supplier Management: Manage all supplier data and operations - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Warehouse Management: Manage and track operations and inventory within warehouses --- Get Advice We can help you find the software with the features you need. Features 3.7 (21) 3.7 Based on 21 reviews ## Pricing Value for money 3.9 (21) Basic £150.00 Per Feature,Per Month Value for money 3.9 (21) 3.9 Based on 21 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Xero](https://www.capterra.com/p/120109/Xero/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Adobe Commerce](https://www.capterra.com/p/227129/Magento-Commerce/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (21) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (21) 4.3 Based on 21 reviews ## User reviews Overall rating 4.0 Based on 21 reviews Filter by rating 5(12) 4(5) 3(0) 2(0) 1(4) Mentioned topic Sorted by most recent SG Subramanian G. Director Food & Beverages ### "Most unreliable inventory management software" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 February 20, 2025 Absolutely pathetic. Most unreliable system. Pros There is nothing good to say about the software. Cons I have never come across such a poor / unreliable system in my 30 years of experience. I won't give even 1\*. I have not had one example (even by accident) when the stock that CG shows and physical stock matches. I lost count on the number of instances when I have over sold (and I have to cancel an order because of non-availability of products) or undersold (where the stock will be sitting in the warehouse but CG shows zero stock). The system goes down so frequently. For instance, this has been down for the last 12 hours with no customer update. They may bring-up the system at some point in time, no one knows when. Height of poor customer service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MW Martin W. Director Retail ### "Was good but lost features and charging to leave for none functional product " 1.0 Overall Rating 1.0 1.0 Ease of Use 4.0 4.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 1/10 November 1, 2022 We have been a CG customer for several years. Recently they announced they were discontinuing the CG classic. This involved stopping all stock management with Amazon. We were requested to go onto their new system - after many many weeks of requesting a demo they finally showed us. The new software does not have a listing feature - the main draw to CG years ago. They also require a £500 porting / move over service - and after 1 year the price is £65 over the classic. We have since moved to Selro - it has all the features we signed up for originally with CG. Now Channelgrabber are chasing us to pay for an extra months cancellation notice - even though it is CG who have discontinued all support for the software we were using, along with removing the stock management for Amazon (75% of our sales). Also the software does not load for circa 1minute. Very disappointing - am certainly a way to ruin your existing customer base. The sales rep \[SENSITIVE CONTENT\] also got annoyed with us when we expressed concern over the lack of the original listing feature - especially when we said we were looking elsewhere Pros Originally stock listing and inventory management Cons Forced to move to their new system with reduced functionality - increased cost Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LM Liviu M. Director Retail ### "Stay away from them, not worth the money and the time wasted" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 May 28, 2020 Perhaps it was a good solution but now it isn't anymore. Full of bugs, you have to troubleshoot everything, outdated, very unintuitive/counterintuitive, limited, hard to use, not worth £500(£400 in my case) setup fee and £150 per month + VAT. And there are no refunds. Products from Amazon were not imported nor posted, product variations images not imported, no option to export products and edit details, you have to edit them 1 by 1.SAme for listing on Amazon or Ebay Signed me up on app.orderhub.io for stock management and on channelgrabber as a listing tool, so you gotta maintain 3 websites, your own plus 2 from them. The list can go on and on. Unless you have simple products, stay away from them, not worth the money and the time wasted Pros The support team was okay and product import from woocommerce - but not without glitches Cons not much to like, this was an awful and expensive experience Reasons for choosing ChannelGrabber not being the cheapest and reviews about the awesome support Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AN Anonymous User Director Retail ### "Avoid the software - Buggy and not reliable" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 6, 2020 Pros Easy to use interface witch looks promising at first. Cons The software has bugs! The design team and support are not very helpful. The software can miss orders and can cause serious business operation flaws There are no warning systems in place when something has gone wrong, so as a business owner you wouldn't know something has not happened as it should, until it's too late, and you've lost the customer's trust. I would avoid this company until they fix the support and bugs Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 5, 2020 Hi there, I'm so sorry to hear of the difficulty you encountered using our product. I can't identify you from this review but i'd love to look into your issues in depth. Could you provide me with your account information? Many thanks, David Freel Company Director CD Clive D. Director ### "A fantastic way of managing your stock on your Webstore, Amazon and Ebay. I would highly recommend." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 2, 2018 Pros Channel Grabber is very easy to use and the initial set up is very easy to manage. Support can take a while if not urgent BUT if an emergency the support team deal with the issue very promptly. Excellent traffic light system for products that lets you know where your items are listed (or not). The layout of the software is simple but effective. The filter system on the orders page is excellent and makes it very easy to see what you have sold and on which channel. Also on the product page you can easily see what items have errors or are active which is VERY handy. All in all an affordable e-commerce solution with easy functionality for companies of all sizes . Cons Can take a while to load certain pages. Also you are limited to Amazon and Ebay marketplaces and on the CLASSIC Channel Grabber there is no API access to integrate directly to your system (although i hear this is in the pipeline) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT James T. Parts Coordinator ### "Simple system to setup but powerful once setup! Friendly advice given along the way." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 February 1, 2018 Pros What I like most about the system has got to be the ease of use! The system is very easy to use, so much so that training others to use it will take minutes not hours. The ability to click 2-3 buttons and print all your invoices from multiple marketplaces is amazing! Both of these functions will really cut down our admin time and allow us to add more products and put more time into the selling platforms rather than red tape. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. GR Guy R. Director Arts and Crafts ### "Almost perfect! Easy to setup and use and has an intuitive GUI" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 December 15, 2017 Time saving and multi channel (order) management. Pros I have so far found Channel Grabber (CG) really easy to set up with my company details and the channels we use. The interface is also easy to find your way around (without instructions!), but has the right amount of tools to make the system efficient. I have tried a lot of these system lately and I have found that CG have thought about how real people would use and process orders an so this works well. Another nice touch is the ability to create (different) invoices for different trading names and have these map to sales channels - a real time saver. Great connections to shipping and sales channels. Although for us there is one missing - Etsy, so that's the only reason for 4 stars. I believe the guy's at CG will be working on an Etsy connection at some point in the future. There is an API though, so you can connect to anything you like (with a bit of coding)! I haven't had any problems, but have contacted support about general Q's and response has been quick and detailed. Cons No connection to Etsy (yet). I'd personally like to have box/text alignment on the invoice designer, but it's minor point. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. HB Husain B. director ### "Excellent Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 12, 2017 Pros the stock integration and the simplicity of everything working together, also the integrated labels Cons the price for 350 orders. thee should be lower price for in between 100-350, something,like 250. it would be better Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JT John T. owner Retail ### "I've used a lot of software over the years, this is clean, neat and I reckon, good value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 15, 2017 more time, more information Pros Extremely easy to use with a very logical flow, it saves a lot of rummaging about in eBay and Amazon, and so saves hours of messing about keeping track of things. The User order interface is very well designed and the link between orders/messages/site is very neat. Very easy to set up Very easy to import products Order interface very well designed Good value for small/medium business Cons Would really like to see some extra user defined fields in the products area. Not sure about the title- honestly the software is much more elegant than the name 'Channel Grabber' implies. Channel Simplicity or Channel Solution would better describe it. Would like: User defined inventory fields link from orders to products no eBay launch from the site To be fair, if it had the above then costs would justifiably be higher! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DB Darren B. Partner Sporting Goods ### "I trialled a lot of multi channel software and this is by far the best" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 12, 2017 The time I save printing from one place is were I really benefit, freeing up time to source new products. Pros The ease of which you can specify different invoice templates for different sales channels is a real plus. All sales and messages come through very quickly unlike with other platforms I have tried. Cons The inventory section still requires some development as it is very bulky also integration with FBA inventory would be good. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/137790/ChannelGrabber/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.