Who Uses This Software?

Bench is designed for small business owners and entrepreneurs who want to delegate their bookkeeping tasks allowing them to free up their time for what they do best.


Average Ratings

15 Reviews

  • 4 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $95.00/month
    See pricing details
  • Pricing Details
    Every Bench plan includes unlimited support from your dedicated team.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Bench
  • bench.co/
  • Founded 2012
  • Canada

About Bench Bookkeeping

Bench is for small business owners who don't have the time to do their own bookkeeping. Every month, Bench turns your data into tax-ready financial statements. You can monitor your business's financial health, download your financial statements, and chat with your bookkeeping team any time via the Bench app. And at the end of the year, Bench provides you with everything you (or your CPA) will need to file your taxes.


Bench Bookkeeping Features

  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • CPA Firms
  • Expense Tracking
  • Fixed Asset Management
  • Fund Accounting
  • Government
  • Nonprofits
  • Payroll Management
  • Project Accounting
  • Purchase Orders
  • Tax Management
  • Accounts Payable
  • Accounts Receivable
  • Bank Reconciliation
  • Billing & Invoicing
  • Cash Management
  • Collections
  • Expense Tracking
  • Fixed Asset Management
  • General Ledger
  • Payroll Management
  • Revenue Recognition
  • Spend Management
  • Tax Management

Bench Bookkeeping Reviews Recently Reviewed!


Awesome tool, great customer service, and affordable!

Apr 06, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love the most is the customer service. Despite this being a "bookkeeping software/tool", you get a dedicated accountant. Executives are so responsive. Every time I have a question, I get a response that same day. The platform is also easy to use, and the interface makes it really easy to upload documents, download reports, etc. Really recommend!

Cons: One small issue is the capabilities. If you have highly complex bookkeeping needs (a unique situation or business model), this may not work for you. This doesn't matter for 99% of businesses.

Vendor Response

by Bench on April 09, 2018

Hi Patrick - This is so lovely to hear! We're so glad we've been able to help take bookkeeping off of your plate. I've passed this on to Michael and your team, and you've made their day. - SP

No more all-nighters at tax time! Easy to use, great support team, no more headaches.

Oct 05, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: The interface is clean and easy. Submitting expenses is easy and in most cases automated. My team, led by customer rep, is very responsive.

Cons: The only thing and I'm splitting hairs is that for more detailed ecommerce analytics, I need to either go to my ecommerce platform and/or pull other data for company performance. It would be helpful to be in one place. But that's a tall order for the great Bench price.

Vendor Response

by Bench on October 06, 2017

Thank you for the review! We're excited to hear your books are no longer keeping you up at night. I've passed along your feedback regarding ecommerce analytics to our development team as well. - SP

Capterra loader

Solves the Startup Book-keeping Headaches

Oct 04, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it.

Cons: Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it.

Overall: All of my book-keeping headaches are gone!

Vendor Response

by Bench on October 05, 2017

Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP

great service for the price

Jun 09, 2017
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I really liked the responsiveness of my team, and the ease of reviewing my account each month. during our monthly call, which is included with the monthly service fee.

Cons: The only con is that you have to pay more, the more accounts you add, which was not a problem for me initially, but would have been if I added another account in the future.

Overall: Great simple accounting service for the price.

Vendor Response

by Bench on October 03, 2017

Hi Victoria - Thank you for the review! We're so glad to hear we've been able to help make bookkeeping easy for you. I'll be sure to pass this along to Tammy and the rest of your team.

- SP

RUN FAR FAR AWAY!

Apr 27, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle

Cons: If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY!

Vendor Response

by Bench on June 13, 2018

Hi George,
I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further.

Strong quality but overpriced

Mar 17, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Generates timely, accurate, and user friendly reports to meet business needs for financial reporting.

Cons: Customer service can take days to respond for queries. This software is also on the high end of what small businesses may be willing to pay.

Overall: Generates reports required to prepare financial statements for clients.

Hands off bookkeeping

Feb 26, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Bench.co takes bookkeeping completely out of your hands. Provide them monthly statements for your bank, credit card, PayPal, etc. and they handle it from there.

Cons: Sometimes the hands off approach is a little difficult to change. There is no longer the ability to recategorize amounting data on your own.

Vendor Response

by Bench on March 21, 2018

Thank you for your review! We appreciate your feedback around categorizing your data, and will be sure to pass that on to our team. - SP

Next level in bookkeeping

Feb 17, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great service and support. Nice UI.

Cons: Slightly overpriced.

Overall: Great experience. Easy on-boarding, super-friendly and responsive support team. They are quick and thorough with answers and feedback. Slightly overpriced, in that I feel like our small business should have qualified for the lower tier pricing. But other than that I have only praise. Glad we decided to give it a try.

Vendor Response

by Bench on October 03, 2017

Hi Chris - Thank you for the review! We're so glad to hear you're enjoying your experience with us (and that we've been able to help you on the price side of things). I'll be sure to pass this on to Devin and the rest of your team.

- SP

Bench has been wonderful in cleaning up my bookkeeping!

Aug 11, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer service is incredible. The bookkeepers are very present and helpful. They make it so easy. They are accessible nearly 24-7, very professional, and very knowledgable.

Cons: I wish that they used the accrual method instead of just the cash basis accounting. I will have to use fresh books or some other software to manage my more complex bookkeeping needs.

Overall: My bookkeeping system was completely overhauled and cleaned up in a matter of days.

Vendor Response

by Bench on October 03, 2017

Hi Olivia - Thank you for your kind words! We're thrilled that we've been able to help make bookkeeping easy for you. I'll be sure to pass your feedback about your accrual needs along to our development team.

- SP

Capterra loader

Great for basic needs, but easily outgrown

Oct 11, 2017
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's easy to get set up and you can rely on your books always getting done one time. There's nothing incredibly special about the product or service, but it meets your basic needs very well for a good price.

Cons: The feature set is pretty weak. You can't write checks or see your financial data in the way you'd truly like to. The reporting options are extremely limited.

Overall: We needed basic bookkeeping done for us for a reasonable price. Bench does that.

Vendor Response

by Bench on October 13, 2017

Hi Dave - Thank you for your feedback. We've heard your comments regarding more custom reporting options, and this is something our development team is actively working on for future. Stay tuned.

Love love love the team at Bench and the service it provides!

Feb 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Comments: Aside from the great personnel, the platform is extremely user friendly and you need only upload all of your statements etc... at the end of each month and the team at Bench organizes it for accounting purposes... profit/loss etc... What a time saver!

Vendor Response

by Bench on October 03, 2017

Hi Brian - Thank you for the kind words! We're so glad we had the opportunity to help you and your business. I'll be sure to pass this on to Carly and the rest of your team.

- SP

Bench makes my life easier

Dec 22, 2015
5/5
Overall

Comments: As a business owner, I wear many hats. The "bookkeeping hat" was my least favorite. I used to get behind on my books and then cram on them when it was time to do taxes. Now, with Bench, I have a team of humans who do my books for me. Not only is everything in order for my taxes, but now I can get a clear picture on all the financials of my business.

Pros: -Turnkey Bookkeeping and Taxes solution -Super helpful and responsive -Integrates automatically with your other accounts

Cons: -Getting you caught up on your books can take a while -Some of the integrations are a little buggy and need re-authorization

Useful for any accountant

Mar 16, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: This application does the book keeping for you and manages your invoices, receivables, payable and what not.

Overall: I am really satisfied with this application as this has made my daily book keeping very efficient and smooth,

Outsourcing to Bench was a Gamechanger

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance

Cons: I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful.

Overall: As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it!

Feb 25, 2018
1/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money