# Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bench Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SA Suman A TAx preparer and Licensed ProducerAccounting, Self-employedUsed the software for: I used a free trial. “I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother.“ September 11, 2025 Vincent C Project ManagerPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later.“ February 2, 2026 KT Kishore T CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “That had a decent workflow in place that lets business owners answer questions at their own pace“ September 16, 2024 Am Angus m ownerTextiles, Self-employedUsed the software for: Less than 6 months. “However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight.“ November 14, 2024 BA Bruno A FounderEntertainment, Self-employedUsed the software for: 1-2 years. “Excellent service to receive an extra dose of stress.“ May 18, 2024 Paul W CEOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything.“ March 14, 2024 KB Kyla B OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Accountants are friendly - if you can get ahold of one.“ March 10, 2025 NG Nick G OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months.“ April 4, 2024 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris B. Co-Founder Telecommunications Used the software for: 2+ years ### "Love Bench!" October 19, 2020 5.0 Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years. Pros I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use. Cons The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I didn't want to do the work! Review Source Response from Bench Accounting November 12, 2020 Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best. SL Steve L. Owner Management Consulting Used the software for: Less than 6 months ### "Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive." April 28, 2022 4.0 Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone. Pros Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions). Cons I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations. Review Source Response from Bench Accounting May 5, 2022 Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly. KT Kishore T. CEO Computer Software Used the software for: 6-12 months ### "They WILL miss the deadlines. No doubt" September 16, 2024 1.0 Really bad and dishonest service. They always claim that they marked the file as high priority...but nothing happens. Pros That had a decent workflow in place that lets business owners answer questions at their own pace Cons They are not well staffed. They miss the deadlines often. They are not honest with the timelines. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The promise of better accounting and less expenses Review Source aC aimee C. Owner Food & Beverages Used the software for: Less than 6 months ### "Helpful but pricey" August 4, 2021 4.0 Generally my experience has been good. The device is expensive compared to other bookkeeping devices. My biggest concern is that in working with the company you get handed off to several different staff. It has been hard to build a relationship with my bookkeeper for this reason. I’ve found that I have to reexplain a number of our specifics over and over again because I am working with new people within the company. It would be better to be assigned to one bookkeeper, especially in our case, which included historical books and present day books. My business isnt open yet but some of the limitations in the software (particularly a lack of an A/P system) cause concern for me in considering continuing use once we are open. Pros I like that the online interface is user friendly, albeit a little glitchy. Cons Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Bench We had a decent amount of historical data that needed to be tracked and entered. This felt like a huge undertaking and we needed the assistance. Doing that was a good experience and the bookkeeper that we worked with was really helpful. I am not sure that we will continue to use the service for future months, especially once our business is open and the books become more complex. Review Source Response from Bench Accounting August 18, 2021 Hi Aimee, thank you for taking the time to share this with us! We're so happy to hear that you had a seamless experience with your historical bookkeeping. Regarding bookkeeper turnover, we completely understand how this can be frustrating in terms of user experience and this transition process is something we're actively working on improving. Building that working relationship with your bookkeeper is, understandably, quite important which is why we often recommend scheduling monthly check-in calls with your team! JF Jacob F. Owner Computer Software Used the software for: 6-12 months ### "SaaS, but with people you get to know" November 8, 2022 4.0 Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper. Pros A pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business. Cons It is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench I still use Xero for accounts receivable, but I was struggling to do my own accounting. Review Source Response from Bench Accounting November 17, 2022 Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make VR Verified Reviewer Founder Education Management Used the software for: 1-2 years ### "Do Not Recommend" March 28, 2024 1.0 My service has been terrible. I spent over $5000 and do not have access to my books. Customer service was lacking and my bookkeeper would respond to my inquiry on timeline with responses like... I am on it like white on rice. Professionalism, accuracy and commitment to the contract is very lacking. Pros I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench. Cons I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone. Switched from [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Because I cannot access my financials and lack of customer service and professionalism. Review Source MM Marie M. Founder Photography Used the software for: 1-2 years ### "Bench dropped the ball & gave me a partial refund. " July 23, 2020 2.0 I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late. Pros Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say. Cons I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage. Review Source JB Jonathan B. Partner Retail Used the software for: Less than 6 months ### "Excellent Book Keeping Software For Running Your Business" August 25, 2020 5.0 Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful. Pros It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well. Cons I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench. Review Source Response from Bench Accounting September 23, 2020 Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams. SH Shannon H. Partner Online Media Used the software for: 1-2 years ### "Very Happy" January 4, 2022 5.0 Pros My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update. Cons The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience. Alternatives considered [QBank](https://www.capterra.com/p/125945/QBank/) Reason for choosing Bench The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this. Switched from [QBank](https://www.capterra.com/p/125945/QBank/) We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive. Review Source Response from Bench Accounting January 21, 2022 Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon! John W. Owner operator Retail Used the software for: 2+ years ### "Better Suited to Larger Companies " July 15, 2023 5.0 Bench is useful and helped me to navigate the early days of my company, but I could've saved a lot of money doing some of the data correlation myself and hiring a tax expert directly. Pros I like that Bench can customize the experience and give you almost any list of metrics. Cons Bench is more expensive than other options I've tried, but much of that is my fault. Their pricing is based on working with much larger companies. Review Source Response from Bench Accounting August 17, 2023 Hi John, we're so happy to be supporting you and your business during the growth of your company. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. VR Verified Reviewer Founder & Creative Director Design Used the software for: 2+ years ### "Makes My Life as a Small Business Owner So Much Easier" April 29, 2019 5.0 I started my graphic design studio in 2005 managing our books through a part-time bookkeeper who'd come in 1-2x a month and we'd then communicate a few times every week.. This system got us through the first 8 years of our business. Though functional, it was a time-consuming process. We used Quickbooks at the time, and I could never get comfortable using it to manage or understand our business's numbers even though our bookkeeper was serving it on a silver platter essentially. I've always felt Quickbooks was made for accountants, not business owners or individuals. Once can argue, it's supposed to be "accounting made easy", but it's really designed with accounting in mind — not business owners. As a business owner I wanted to quickly understand cashflow and profitability. Whereas Quickbooks seemed to that and much more, it seemed like I was doing my taxes every time I went in there. So I started looking for options and that's when I found Bench. And Bench, even back then, had already provided a service ideal for a small business owner like me. I've been using Bench since 2013 now, and I can't imagine running my business without them. It's allowed me to focus on my clients and design work which are revenue generating tasks, instead of accounting which was an anxiety-generating task. Pros 1) Uncomplicated Interface — For a non-numbers/non-accounting comfortable individual it's great. It provides me access and understanding to our accounting in a very digestible yet informative manner. 2) Accessible Customer Service/Communications — All the interactions I've had have been professional, courteous, and problem solving driven. It's never "No". Instead if a challenge arises, they've always been proactive in finding a way to address the challenge or question providing options. It's also especially great that you can speak with them or chat with them with no barriers. At first I was very concerned about this since our books are the heartbeat of our financials, and i was quickly at ease after the first few calls and chats. 3) Easy — Once our accounts were synced and Bench had a clear picture of how our business worked, it's set-it-and-forget-it. What used to required a few hours every week for me now has become an hour or two a month. 4) Transaction Verification Made Easy — I especially love how they've simplified this process to almost a game. Cons 1) Cash based bookkeeping. This was a struggle in the beginning since we were accrual based initially. However upon working with them and our CPA, we've managed to stay accrual based and set up a system where we do adjusted entries after filing taxes. 2) Not Quickbooks. This is not really a con, but should make it clear that if you prefer to stay on Quickbooks, this is not the service for you. They will provide your books as spreadsheets for your CPA to work with. At first I was nervous about this, but it hasn't been an issue. 3) Turnover with bookkeepers — Over the years, we've had I believe 5 different bookkeepers over the course of 6 years due to turnover or what seems to be internal promotions. It has not negatively impacted our service, but I do wish it was less frequent since at times I'd have to remind the new person some of the subtleties of our account. Review Source MC Michelle C. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Bench.co !!" April 2, 2024 2.0 Was great for years. 2022 to 2024 has been a sad decline for them and its left is starting from scratch since their system won't integrate into any other programs Pros Bookkeepers were friendly but they didn't have the support to follow through on topics discussed in calls Cons Quality has plummeted in the last two years. Customer service team is the absolute worst i have ever encountered. We have asked to speak to \[sensitive content hidden\]'s supervisor, but he won't. She is rude, condescending and knows nothing about bookkeeping Review Source DE Denissa E. Bench is lifer. Education Management Used the software for: Less than 6 months ### "Bench is lifer." June 6, 2024 5.0 Experience mixed emotions, I am happy coz finally it's really approachable Pros The way that the brand approach costumer Cons Everything is okay with Bench. The quality, the sustainability an Review Source KM Kacie M. FNP, IBCLC, CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really Disappointing" February 16, 2024 1.0 Poor. I do not feel that I am getting my money worth. Pros I thought I would enjoy seeing where my business expenses were going, but so far I am not able to tell what is going on. Cons No turn around on items I need categorized. No follow up. Slow to respond. Review Source Response from Bench Accounting February 19, 2024 Dear Kacie, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with our service. Providing clarity and efficiency in managing business expenses is indeed a top priority for us, and we regret that we have fallen short of your expectations. Rest assured, your feedback is invaluable to us, and we are actively working to address the issues you've raised. We are committed to improving our responsiveness and communication channels to ensure that all our clients receive the attention and support they deserve. We genuinely value your business, and we are committed to earning back your trust and confidence. A member of our Client Success Team will be following up with you shortly. Thank you for your understanding and patience as we work to resolve these issues. LC Luisa C. COO Hospitality Used the software for: Less than 6 months ### "Accounting for Startups" November 9, 2021 4.0 Pros We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly. Cons The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet. Alternatives considered [Pilot](https://www.capterra.com/p/186313/Pilot/) Reason for choosing Bench Price and functionality Review Source Response from Bench Accounting December 16, 2021 Wow! We're absolutely thrilled to hear that we have been able to give you peace of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Luisa! JL Jose L. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Family " April 21, 2023 5.0 Like family Pros The all ways there when I need them.Ever time I asked a question one day later I had a answer Cons When I was doing my taxes with bench they were on a separate platform Review Source Response from Bench Accounting May 25, 2023 Hi Jose, Thank you for the wonderful review! We are so glad to hear that your team is always there when you need it! Additionally, we want to let you know that moving forward, Bench Tax will be brought in-house, which means your taxes will be done on the same platform! CS Chris S. CEO Photography Used the software for: 2+ years ### "Outsourcing to Bench was a Gamechanger" February 20, 2019 5.0 As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it! Pros We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance Cons I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful. Review Source VR Verified Reviewer President, CEO & Channel Chief Computer Software Used the software for: Less than 6 months ### "RUN FAR FAR AWAY!" April 27, 2018 1.0 Pros Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle Cons If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY! Review Source Response from Bench Accounting June 13, 2018 Hi George, I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further. PT Pierpaolo T. Digital Marketer Information Technology and Services Used the software for: 1-2 years ### "Handling Accounting Professionally With Bench" April 8, 2024 5.0 Pros Using Bench is very useful when it comes to accounting. It is affordable and well equipped Cons It handles very well and no issues with at all. Review Source DB Destiny B. CEO Wholesale Used the software for: 6-12 months ### "Ease of Use and Best Investment Ever" August 11, 2020 5.0 My overall experience is great. this is my second time using them. I had to leave the first time while switching my business format but it’s worth the investment knowing that my books are in order in I can easily track my growth and readjust expenses. Pros The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing. Cons The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench All in one pricing Review Source Response from Bench Accounting September 22, 2020 So glad we are able to work with you again, Destiny. Thank you for sharing your experience! All the best. JW Jean W. CFO Consumer Goods Used the software for: 2+ years ### "Best Web-based/Remote Bookkeeping Full-Services " April 29, 2019 5.0 Great experience, we've been with them for 2 years now and we will not switch to anything else! Pros Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well. Cons Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers. Review Source SS Susan S. Owner Consumer Services Used the software for: 1-2 years ### "Great bookkeeping company" April 29, 2019 5.0 Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it. Pros I like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time. Cons They don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping. Review Source Bradley T. CEO Computer & Network Security Used the software for: 1-2 years ### "Fallen from Glory " February 29, 2024 2.0 Pros Simple Dashboard and Document upload process. Cons High Turnover rate Delayed Monthly Bookeeping Delayed Tax Filing Poor Customer Service Account Managers are completly usless when a problem arises Review Source MH Missy H. Founder & CEO Alternative Medicine Used the software for: 1-2 years ### "Takes the hassle work out of financial reporting " April 30, 2019 5.0 Overall Bench has helped me to track and monitor my business financials. Tax seasons has been a breeze the last two years with Bench - something a lot of freelancers struggle with. Pros \- no need to use quickbooks - friendly and responsive staff when issues arise - individual bookkeeper assigned to your account - user interface is friendly and accessible - reporting features are solid - costs less than hiring your own bookkeeper - affordable rates which are advantageous for small businesses Cons \- auto syncing does not connect w Capital One bak accounts which results oftentimes a 2-3 week lag in getting monthly reports back - only retrospective reporting; no prospective budgeting features (need to use separate software) - does not provide tax accounting services; only bookkeeping - cannot easily customize revenue subledgers without discussing w accountant - no categories of fixed/variable expenses - cannot upload documents via mobile devices Review Source Manabu T. CEO, Co-Founder Used the software for: 2+ years ### "Solves the Startup Book-keeping Headaches" October 4, 2017 5.0 All of my book-keeping headaches are gone! Pros I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it. Cons Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it. Review Source Response from Bench Accounting October 5, 2017 Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP Similar Products Featured ## Related categories [Bookkeeper](https://www.capterra.com/bookkeeper-software/)[General Ledger](https://www.capterra.com/general-ledger-software/)[Accounting](https://www.capterra.com/accounting-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.