--- title: "Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews/" page_type: "reviews" language: "en" --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 3rd, 2026 # Reviews of Bench Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SA Suman A TAx preparer and Licensed ProducerAccounting, Self-employedUsed the software for: I used a free trial. “I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother.“ September 11, 2025 Am Angus m ownerTextiles, Self-employedUsed the software for: Less than 6 months. “However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight.“ November 14, 2024 KT Kishore T CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “That had a decent workflow in place that lets business owners answer questions at their own pace“ September 16, 2024 Vincent C Project ManagerPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later.“ February 2, 2026 KB Kyla B OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Accountants are friendly - if you can get ahold of one.“ March 10, 2025 Paul W CEOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything.“ March 14, 2024 KB Kyla B OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Easy interface.“ March 10, 2025 NG Nick G OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months.“ April 4, 2024 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris B. Co-Founder Telecommunications Used the software for: 2+ years ### "Love Bench!" October 19, 2020 5.0 Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years. Pros I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use. Cons The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I didn't want to do the work! Review Source Response from Bench Accounting November 12, 2020 Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best. SL Steve L. Owner Management Consulting Used the software for: Less than 6 months ### "Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive." April 28, 2022 4.0 Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone. Pros Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions). Cons I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations. Review Source Response from Bench Accounting May 5, 2022 Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly. AM Angus M. owner Textiles Used the software for: Less than 6 months ### "Extremely Disappointed with Inaccurate and Incomplete Bookkeeping Services" November 14, 2024 1.0 I signed up for Bench's bookkeeping services in September, expecting professional and accurate records within the 10–15 days they promised for historical bookkeeping. However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight. The Terms of Service state they will deliver "accurate monthly books and year-end tax-ready financial packages." Unfortunately, this has not been my experience. For two months in a row, I've received inaccurate monthly books, and I now lack confidence in their ability to complete accurate year-end financials. Had I relied on their data for tax filing, I would have drastically overpaid in taxes. Despite reaching out and escalating to their management, I’m left with the feeling that this service is not delivering on its promises. I paid over $4,600, and yet I’m now hiring another provider to get the job done correctly. I rarely leave negative reviews, but I feel obligated to warn others about my experience. I would strongly advise anyone considering Bench to look elsewhere for reliable bookkeeping support. Pros There was nothing I liked about bench. They charged me for work not completed. Cons They lock you into a 12 month contract and do not bother to do the work accurately. Review Source Response from Bench Accounting November 27, 2024 Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. A member of our Client Success team will reach out to you directly to address your concerns and work together toward a resolution. aC aimee C. Owner Food & Beverages Used the software for: Less than 6 months ### "Helpful but pricey" August 4, 2021 4.0 Generally my experience has been good. The device is expensive compared to other bookkeeping devices. My biggest concern is that in working with the company you get handed off to several different staff. It has been hard to build a relationship with my bookkeeper for this reason. I’ve found that I have to reexplain a number of our specifics over and over again because I am working with new people within the company. It would be better to be assigned to one bookkeeper, especially in our case, which included historical books and present day books. My business isnt open yet but some of the limitations in the software (particularly a lack of an A/P system) cause concern for me in considering continuing use once we are open. Pros I like that the online interface is user friendly, albeit a little glitchy. Cons Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Bench We had a decent amount of historical data that needed to be tracked and entered. This felt like a huge undertaking and we needed the assistance. Doing that was a good experience and the bookkeeper that we worked with was really helpful. I am not sure that we will continue to use the service for future months, especially once our business is open and the books become more complex. Review Source Response from Bench Accounting August 18, 2021 Hi Aimee, thank you for taking the time to share this with us! We're so happy to hear that you had a seamless experience with your historical bookkeeping. Regarding bookkeeper turnover, we completely understand how this can be frustrating in terms of user experience and this transition process is something we're actively working on improving. Building that working relationship with your bookkeeper is, understandably, quite important which is why we often recommend scheduling monthly check-in calls with your team! JF Jacob F. Owner Computer Software Used the software for: 6-12 months ### "SaaS, but with people you get to know" November 8, 2022 4.0 Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper. Pros A pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business. Cons It is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench I still use Xero for accounts receivable, but I was struggling to do my own accounting. Review Source Response from Bench Accounting November 17, 2022 Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make MM Marie M. Founder Photography Used the software for: 1-2 years ### "Bench dropped the ball & gave me a partial refund. " July 23, 2020 2.0 I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late. Pros Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say. Cons I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage. Review Source JB Jonathan B. Partner Retail Used the software for: Less than 6 months ### "Excellent Book Keeping Software For Running Your Business" August 25, 2020 5.0 Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful. Pros It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well. Cons I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench. Review Source Response from Bench Accounting September 23, 2020 Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams. SH Shannon H. Partner Online Media Used the software for: 1-2 years ### "Very Happy" January 4, 2022 5.0 Pros My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update. Cons The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience. Alternatives considered [QBank](https://www.capterra.com/p/125945/QBank/) Reason for choosing Bench The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this. Switched from [QBank](https://www.capterra.com/p/125945/QBank/) We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive. Review Source Response from Bench Accounting January 21, 2022 Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon! JC Jesse C. Principal Designer Architecture & Planning Used the software for: Less than 6 months ### "Good Quality; Probably too Much for a Smaller Company" June 12, 2023 4.0 I like the product, but am unsure of the value for smaller firms with fewer expenses. Pros I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick. Cons Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost. Reason for choosing Bench Referral from friend Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBO is a powerful tool, but way overcomplicated for what I need. Only using it for reconciliation was cumbersome and frustrating. Review Source Response from Bench Accounting June 22, 2023 Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business. John W. Owner operator Retail Used the software for: 2+ years ### "Better Suited to Larger Companies " July 15, 2023 5.0 Bench is useful and helped me to navigate the early days of my company, but I could've saved a lot of money doing some of the data correlation myself and hiring a tax expert directly. Pros I like that Bench can customize the experience and give you almost any list of metrics. Cons Bench is more expensive than other options I've tried, but much of that is my fault. Their pricing is based on working with much larger companies. Review Source Response from Bench Accounting August 17, 2023 Hi John, we're so happy to be supporting you and your business during the growth of your company. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. NG Nick G. Owner Financial Services Used the software for: 2+ years ### "Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face." April 4, 2024 1.0 Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating. If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services. Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution. Pros Simple and easy to use platform interface and features. Consolidated communication in platform. Cons Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you. Reason for choosing Bench Platform seems great but the tech is only as good as the people they have running it and doing the work. Review Source DJ Don J. Owner Automotive Used the software for: 6-12 months ### "DO NOT USE BENCH" February 12, 2024 1.0 The worst experience. They will steal from you and provide no services. Pros Nothing. They do not know what they are doing. There customer service is horrible. Cons This is a very incompetent company. They have charged me thousands for services that they have not performed. I have used them for almost a year. I have tried to cancel them and they keep charging me. When you call, no one answers in any department. The voice mail states that they will call you back with in 1 business day. My rep (\[sensitive content hidden\]) makes appointments and will not hold the appointment time. You sit there and wait for them and they never call. Review Source Response from Bench Accounting February 19, 2024 Dear Don, We sincerely apologize for the frustrating experience you've had with our services. This is certainly not the level of service we aim to provide. We take your feedback seriously and would appreciate the opportunity to investigate and address your concerns. Our customer success team will be reaching out to resolve the issues you've encountered promptly. We understand the importance of reliable and transparent service, and your feedback is invaluable in helping us improve. We are committed to ensuring a better experience for our customers, and we hope to have the chance to regain your trust. Thank you for bringing this to our attention. VR Verified Reviewer Founder - CEO Computer Software Used the software for: 2+ years ### "Bench Service has drastically deteriorated" September 27, 2023 2.0 Their service level has gone down substantially. We have used them for years, but this year its been absolutely horrible. Pros cost, ease of use, connection to other platforms Cons only cash basis accounting. They do not do accrual. Their service for anything like updating balance sheets with loans, etc is awful. Getting in touch with them via email or phone is next to impossible. It didnt used to be that way. Review Source Response from Bench Accounting October 6, 2023 Hello! Thank you so much for bringing this to our attention. We regret to hear that this has been your experience with us, and would like to make things right. Please email us at client.care@bench.co so we can assist you! SN Scott N. Owner Design Used the software for: 2+ years ### "Bench has let me down " May 20, 2024 1.0 It almost ruined my business working with Bench. I wish I would have known sooner that they are not a good book keeping company. No real time insights. My last completed books were in 2021! I'm still waiting on 2022 and 2023 to be done. Why did I keep giving them a chance? Pros Back in 2020-21 they were fine, I had one point of contact and reminders to upload information. Cons My books have not been completed for tax years 2022 or 2023 yet. My taxes were filed incorrectly for 2022 and it almost ruined my business due to over paying taxes. I've had 6 different book keepers in as many months. No humans working on my books. Books never get done and can't trust the results. Review Source AR Albert R. CEO Consumer Services Used the software for: 1-2 years ### "Exceptional Services for Small Businesses" April 29, 2019 4.0 Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience. Pros Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call. Cons Platform errors and the lack of additional features. Review Source BA Bruno A. Founder Entertainment Used the software for: 1-2 years ### "Total disaster of company" May 18, 2024 1.0 I am a bit puzzled on how there are so many 5 star reviews. My experience has been a total disaster. Stay away, just Google for "Bench reviews Reddit" and you will find the real users experience. Pros Excellent service to receive an extra dose of stress. Cons They have changed my bookkeeper 4 times in a single year; they made repeated mistakes after mistakes on my books, nothing was personalized, all they do is to set the system to classify the transactions; 2 different 'tax experts' that gave me wrong information; books are NEVER completed on time, they are constantly late by several months; about filing taxes: they will file for an extension regardless of whether your books are done or not.. without even consulting with you; messages and emails are never replied to, you have to call every time and nothing gets resolved; Review Source CS Chris S. CEO Photography Used the software for: 2+ years ### "Outsourcing to Bench was a Gamechanger" February 20, 2019 5.0 As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it! Pros We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance Cons I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful. Review Source VR Verified Reviewer President, CEO & Channel Chief Computer Software Used the software for: Less than 6 months ### "RUN FAR FAR AWAY!" April 27, 2018 1.0 Pros Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle Cons If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY! Review Source Response from Bench Accounting June 13, 2018 Hi George, I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further. PT Pierpaolo T. Digital Marketer Information Technology and Services Used the software for: 1-2 years ### "Handling Accounting Professionally With Bench" April 8, 2024 5.0 Pros Using Bench is very useful when it comes to accounting. It is affordable and well equipped Cons It handles very well and no issues with at all. Review Source DB Destiny B. CEO Wholesale Used the software for: 6-12 months ### "Ease of Use and Best Investment Ever" August 11, 2020 5.0 My overall experience is great. this is my second time using them. I had to leave the first time while switching my business format but it’s worth the investment knowing that my books are in order in I can easily track my growth and readjust expenses. Pros The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing. Cons The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench All in one pricing Review Source Response from Bench Accounting September 22, 2020 So glad we are able to work with you again, Destiny. Thank you for sharing your experience! All the best. JW Jean W. CFO Consumer Goods Used the software for: 2+ years ### "Best Web-based/Remote Bookkeeping Full-Services " April 29, 2019 5.0 Great experience, we've been with them for 2 years now and we will not switch to anything else! Pros Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well. Cons Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers. Review Source SS Susan S. Owner Consumer Services Used the software for: 1-2 years ### "Great bookkeeping company" April 29, 2019 5.0 Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it. Pros I like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time. Cons They don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping. Review Source Bradley T. CEO Computer & Network Security Used the software for: 1-2 years ### "Fallen from Glory " February 29, 2024 2.0 Pros Simple Dashboard and Document upload process. Cons High Turnover rate Delayed Monthly Bookeeping Delayed Tax Filing Poor Customer Service Account Managers are completly usless when a problem arises Review Source MH Missy H. Founder & CEO Alternative Medicine Used the software for: 1-2 years ### "Takes the hassle work out of financial reporting " April 30, 2019 5.0 Overall Bench has helped me to track and monitor my business financials. Tax seasons has been a breeze the last two years with Bench - something a lot of freelancers struggle with. Pros \- no need to use quickbooks - friendly and responsive staff when issues arise - individual bookkeeper assigned to your account - user interface is friendly and accessible - reporting features are solid - costs less than hiring your own bookkeeper - affordable rates which are advantageous for small businesses Cons \- auto syncing does not connect w Capital One bak accounts which results oftentimes a 2-3 week lag in getting monthly reports back - only retrospective reporting; no prospective budgeting features (need to use separate software) - does not provide tax accounting services; only bookkeeping - cannot easily customize revenue subledgers without discussing w accountant - no categories of fixed/variable expenses - cannot upload documents via mobile devices Review Source Manabu T. CEO, Co-Founder Used the software for: 2+ years ### "Solves the Startup Book-keeping Headaches" October 4, 2017 5.0 All of my book-keeping headaches are gone! Pros I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it. Cons Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it. Review Source Response from Bench Accounting October 5, 2017 Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.