# Page 10 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 10 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews

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Bench

4.5 (312)

[View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 10 - Reviews of Bench

## Showing most helpful reviews

Showing 226-250 of 312 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Joe D.  
Freelance Web Developer  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Must hire for Bookkeeping!"

April 29, 2019

5.0

Everything about Bench has been A+. From the first initial call with Bench it all went so smoothly and everyone is extremely nice and helps walk you through the Bench dashboard.

Pros

The customer service and the ease of the platform. You are able to see everything that you need in so much ease. I also love how you can chat directly inside the dashboard. It's also super easy to add new accounts and to see the status of your months.

Cons

I've only been using Bench for a few months now, but I have yet to find anything that I dislike.

Review Source

VR

Verified Reviewer  
manager  
Health, Wellness and Fitness  
Used the software for: 2+ years

### "Bench"

April 29, 2019

5.0

Bench has been great allowing me to concentrate on the business and having a book keeping take care off all the numbers with easy access to the reports

Pros

convenience, having a live person do the work for me

Cons

sometimes navigating is a little difficult

Review Source

AF

Angela F.  
Founder  
Retail  
Used the software for: Less than 6 months

### "Great option to take bookkeeping off my plate"

January 19, 2022

5.0

I've gained more time and mental space to focus on other things since handing my books over to bench.

Pros

Using bench takes bookkeeping tasks off my plate, giving me more time to focus on more important areas to grow my business.

Cons

I am not able to get quite as granular with monthly reports as I was doing my own books with Quickbooks, but the bookkeepers are very helpful with providing info when requested.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

I didn't have enough time to manage the books myself any longer.

Review Source

Response from Bench Accounting

February 2, 2022

It's great to hear we've been able to make your life a little easier, Angela! Thank you so much for sharing and for being with us.

TK

Thor K.  
Owner  
Retail  
Used the software for: Less than 6 months

### "Top notch bookkeeping service"

April 29, 2019

5.0

Excellent so far

Pros

User interface is exceptional. Ability to make use of the data is the best part of Bench.

Cons

Price would be the only issue. Its a premium software service.

Review Source

EC

Ethan C.  
Ownet  
Information Technology and Services  
Used the software for: Less than 6 months

### "Ease of use"

September 22, 2020

5.0

Pros

Great having a professional look at the books

Cons

Price is steeper, still need to tag transactions manually

Review Source

Response from Bench Accounting

November 12, 2020

Thank you so much, Ethan!

DB

Danny B.  
Owner  
Graphic Design  
Used the software for: 6-12 months

### "Love the team and the software"

February 21, 2021

5.0

Pros

I love the people work at bench. They really make the app worth using.

Cons

Its a bit on the pricey side for me as a small business.

Review Source

Response from Bench Accounting

March 2, 2021

Thank you so much for sharing, Danny!

DS

David S.  
President  
Construction  
Used the software for: 2+ years

### "Why pay a bookkeeper when you can use Bench?"

April 29, 2019

4.0

I love the software interface and ease with which I can compare my financials.

Pros

The interface. The ease with which you can navitage your financials.

Cons

Sometimes the communication can be slower than one would want.

Review Source

CM

Chip M.  
President  
Publishing  
Used the software for: 1-2 years

### "Bench - A Great Partner"

April 29, 2019

5.0

We use Bench every month, tracking our income and expenses, and helping us have a solid handle on finances as well as speed things up come tax time. It's been great.

Pros

We've been very happy with Bench, which is easy to use and offers good information for us to use in the real world.

Cons

Other than the occasional issue dropping files into the program, we don't really have any complaints.

Review Source

VR

Verified Reviewer  
Director  
Public Safety  
Used the software for: I used a free trial

### "Seamless and easy!"

April 29, 2019

5.0

I love Bench, and I'm really happy that I invested in it. It makes my life so much easier.

Pros

I love that there is one real, dedicated person on my account who understands my business and can tailor the software to my needs. I also really appreciate the option to have monthly check-in calls. It feels like my account rep is on my team!

Cons

This might exist already, and I don't know about it. But I would really like some education about how to understand my reports and be offered guidance on strategic next steps to take.

Review Source

MT

Michael T.  
Amazon FBA Seller  
Online Media  
Used the software for: Less than 6 months

### "Excellent communication."

May 18, 2021

5.0

Pros

I really enjoy the ease of use of the software and the communication with the team members, specifically \[SENSITIVE CONTENT HIDDEN\].

Cons

If the Bench app can be updated to where I do not have to sign in every time I want use, 5 out of 5 stars.

Review Source

Response from Bench Accounting

May 21, 2021

Hi, Michael! We're so happy to hear you're loving the smooth integration and that your team is there for you whenever you need them. We'll pass this on to the team, they'll be thrilled. Thank you for sharing your experience with us!

LS

Laurie S.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "I am obsessed"

September 1, 2020

5.0

I am obsessed with Bench. They save me at least 8 hours a month on bookkeeping, it easily pays for itself saving me time and they are so easy to work with. I've already referred 3 people. I can say enough good things.

Pros

It's so easy to use! Their customer service is unbeatable.

Cons

No cons... I have no complaints! I have been very happy.

Review Source

Response from Bench Accounting

September 23, 2020

Thanks so much, Laurie!

LH

Lisa H.  
Creative Fabricator  
Furniture  
Used the software for: Less than 6 months

### "Bench has relieved me of my bookkeeping burden!"

May 2, 2019

5.0

I have more time to focus on my business. I started the business so I could share my passion for sewing/designing abilities with the world and now I have more time to enjoy what I am passionate about. Plus my clients get more of my attention which is helpful in retaining and attaining more business.

Pros

I love that the software makes my manual tasks automatically done.

Cons

It take s a few months to learn my expense categories, in which time you may wonder if you are still doing the books and paying someone else to do them, but this does get better each month.

Review Source

SM

Stephen M.  
CEO  
Marketing and Advertising  
Used the software for: 6-12 months

### "Great service for a growing company"

October 16, 2020

5.0

Great service!

Pros

I really like the ease of use and great customer service provided by the Bench team

Cons

Micromanagement from the beginning but necessary

Alternatives considered

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Reason for choosing Bench

Ease of use

Review Source

Response from Bench Accounting

November 12, 2020

Thank you, Stephen!

MZ

Marina Z.  
CEO  
Apparel & Fashion  
Used the software for: 6-12 months

### "Great easy to use service"

May 6, 2019

5.0

Pros

Really easy interface and great customer service.

Cons

I wish they would file my sales tax report like a freelance bookkeeper does

Review Source

JS

Johnathan S.  
President  
Information Technology and Services  
Used the software for: Less than 6 months

### "Great Product, Game Changer for Business"

August 10, 2021

5.0

Pros

This software has been a gamechanger for our company. It helps me easily track, manage expenses without the need of having to look for my bookeeper.

Cons

The mobile app isn't as well flushed out.

Review Source

Response from Bench Accounting

August 18, 2021

Hi Jonathan! Thank you for taking the time to share this with us. We're thrilled to hear that the Bench platform has helped you with expense tracking and management.

JD

Jake D.  
President  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Service Review"

April 30, 2019

4.0

Pros

The pulse and the monthly Profit and Loss statements

Cons

I have to reconnect my credit card account frequently.

Review Source

AP

Anuj P.  
COO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Good for seed stage businesses"

January 5, 2021

4.0

We have likely dropped our tax preparation costs by half as a result of using Bench and having our books better prepared

Pros

The best feature is having an actual human being to manage the very manual process of bookkeeping

Cons

The integration process could use a little work, there was a very manual process of taking PDFs and uploading to the site

Review Source

Response from Bench Accounting

January 12, 2021

Hi Anuj! Thank you so much for taking the time to share your experience and feedback. We're excited to keep providing the support you need so you can continue to grow your business!

CH

Chris H.  
Partner/Producer  
Graphic Design  
Used the software for: 1-2 years

### "Next level in bookkeeping"

February 17, 2017

5.0

Great experience. Easy on-boarding, super-friendly and responsive support team. They are quick and thorough with answers and feedback. Slightly overpriced, in that I feel like our small business should have qualified for the lower tier pricing. But other than that I have only praise. Glad we decided to give it a try.

Pros

Great service and support. Nice UI.

Cons

Slightly overpriced.

Review Source

Response from Bench Accounting

October 4, 2017

Hi Chris - Thank you for the review! We're so glad to hear you're enjoying your experience with us (and that we've been able to help you on the price side of things). I'll be sure to pass this on to Devin and the rest of your team. - SP

VR

Verified Reviewer  
Nadine Burns  
Non-Profit Organization Management  
Used the software for: Less than 6 months

### "Great service"

April 29, 2019

5.0

Good

Pros

Ease of use on the computerized systems.

Cons

Downloads are not the best when trying to access

Review Source

HV

Hallie V.  
Administrative Director  
Hospital & Health Care  
Used the software for: Less than 6 months

### "Very Helpful software!"

February 18, 2023

5.0

Pros

They send out weekly/ bi weekly articles to help with your business. Anything from bookkeeping advice, accounting advice and tax tips.

Cons

Not many cons, this software offers a lot.

Review Source

Response from Bench Accounting

March 9, 2023

It's great to hear we've been able to make your life a little easier, Hallie! Thank you so much for sharing and for being with us.

VR

Verified Reviewer  
CEO  
Consumer Goods  
Used the software for: Less than 6 months

### "So far so good and great customer support!"

April 29, 2019

4.0

Pros

I'm a new user and so far the experience with Bench has been great. The on-boarding process was somewhat time intensive but totally worth it. I would definitely recommend Bench for small to medium sized growing businesses that do not have an internal bookkeeping team.

Cons

I run multiple e-commerce storefronts and wish there was a way to better track inventory than having to manually upload updates at the end of each month.

Review Source

AS

Aron S.  
CEO  
Food & Beverages  
Used the software for: 1-2 years

### "Bench is an amazing resource"

April 29, 2019

5.0

Pros

They have made our lives very easy taking the stress out of our bookkeeping. We know we will get our books done on time and correct and the level of communication is incredible.

Cons

Wish they wrapped the monthly books up a few days earlier but its worth the wait.

Review Source

BC

Bryan C.  
CEO  
Marketing and Advertising  
Used the software for: 1-2 years

### "Glad I found Bench"

May 1, 2019

5.0

Pros

Affordable and efficient. I had a VA helping with my books beforehand, and it was costing me 3X what I pay Bench. For 1/3 of the price, I have a very efficient bookkeeping program.

Cons

I'd like to have the ability to take photos of my receipts to store in Bench.

Review Source

BB

Ben B.  
CEO  
Computer Software  
Used the software for: Less than 6 months

### "Saved me hundreds of hours"

August 12, 2020

5.0

Pros

I love that Bench does all my bookkeeping, saving me hundreds of hours and thousands of dollars I could be spending on a CPA or in-house accounting.

Cons

The price is on the higher end, but worth it at the end of the day.

Review Source

Response from Bench Accounting

September 22, 2020

Thanks so much, Ben! With Bench you get a dedicated in-house bookkeeper as well as intuitive software, so it does cost more than purchasing software alone (although that doesn't account for the time it takes you to do your own bookkeeping). All the best!

RM

Ronda M.  
Owner  
Wholesale  
Used the software for: Less than 6 months

### "Good products, fast, efficient processing"

August 18, 2022

5.0

Excellent team, easy to access rotors, fast turn around.

Pros

Easy to use, easy to communicate with the team.

Cons

More than I needed for my small business.

Reason for choosing Bench

Catch up bookkeeping and year end taxes.

Review Source

Response from Bench Accounting

August 25, 2022

Thank you for taking the time to review us, Ronda! It's great to hear that Bench was so easy to use and you experienced fast turnaround times. Thank you for sharing your experience with us!

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