# Page 11 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 11 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews

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Bench

4.5 (312)

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Last updated March 13th, 2026

# Page 11 - Reviews of Bench

## Showing most helpful reviews

Showing 251-275 of 312 Reviews

Sort by:

Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

HM

Hunter M.  
President  
Computer Software  
Used the software for: 1-2 years

### "Worth it"

April 30, 2019

5.0

Pros

Categorizes all my transactions with no input for me. If I measure the time spent based on my hourly rate, this saves me money.

Cons

Reporting is not fantastic, and a lot of transactions are requested to be categorized when the category seems obvious to me.

Review Source

OR

Olivia R.  
owner  
Education Management  
Used the software for: Less than 6 months

### "Bench has been wonderful in cleaning up my bookkeeping!"

August 12, 2017

4.0

My bookkeeping system was completely overhauled and cleaned up in a matter of days.

Pros

The customer service is incredible. The bookkeepers are very present and helpful. They make it so easy. They are accessible nearly 24-7, very professional, and very knowledgable.

Cons

I wish that they used the accrual method instead of just the cash basis accounting. I will have to use fresh books or some other software to manage my more complex bookkeeping needs.

Review Source

Response from Bench Accounting

October 3, 2017

Hi Olivia - Thank you for your kind words! We're thrilled that we've been able to help make bookkeeping easy for you. I'll be sure to pass your feedback about your accrual needs along to our development team. - SP

VR

Verified Reviewer  
Founder  
Media Production  
Used the software for: 1-2 years

### "Good for the money!"

April 29, 2019

4.0

Overall it's good, although my experience has been dependent on the accountant on my account.

Pros

I like that it makes tax time simple and interacting with my CPA.

Cons

I do wish it were easier to get itemized reports (I think it's possible but getting there is not intuitive).

Review Source

Conrad O.  
Lead Consultant & Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Simple bookkeeping for non-finance people like me"

April 29, 2019

5.0

Pros

Ease of use to get in touch with the Bench team, simple reports let me see my cashflow and expenses, dashboard is very straightforward to understand.

Cons

The only downside I feel so far is that I've worked with 6~ people in two months. I am sure they all have their place (onboarding, setup, account rep 1, account rep 2) but it's hard to keep it all straight.

Review Source

SP

Sarah P.  
Owner  
Arts and Crafts  
Used the software for: 1-2 years

### "Great for a small business owner! "

May 16, 2019

5.0

Using Bench takes all of the worry of accounting off my shoulders, which is incredibly valuable since I am a sole proprietor!

Pros

The staff is great with communication, and the drag and drop feature for documents is really easy.

Cons

Nothing, it is incredibly user friendly!

Review Source

KE

Kyle E.  
co-founder  
Non-Profit Organization Management  
Used the software for: 6-12 months

### "Great service and easy to use functionality"

April 29, 2019

5.0

Really fantastic people.

Pros

I love that it comes with unlimited service and a personal accountant that can help ensure you've got what you need. We had complicated books and they were able to handle it.

Cons

There could be some better tagging and alignment with our own budgets from the get-go. I had to prompt them to help them understand that we've got a budget that their account lines should match.

Review Source

Cheryl S.  
Founder  
Retail  
Used the software for: Less than 6 months

### "Great service, thank you for making a business owner easier"

March 19, 2019

5.0

Pros

I loved the ease of use, how many real people they have for customer care, and how responsive every one is. My main point of contact is this amazing representative, and she's been super helpful as they had to go back and handle the last 15 months of bookkeeping.

Cons

The mobile app could be better, but I use the website to upload docs anyway.

Review Source

SB

Sudeep B.  
Founder  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Review"

April 29, 2019

3.0

Cumbersome, still a lot of manual process, still a lot of questions and feedback required

Pros

Breakdown of Expenses Balance Sheet Monthly Breakdown

Cons

Unable to upload .zip files Unable to easily search for transactions or expenses by client Changes, comments require multiple clicks Transactions are missed. Unable to easily verify whether a transaction from bank statement has been accurately captured

Review Source

AM

Amanda M.  
Founder  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "So helpful for my business!"

April 30, 2019

5.0

Pros

Using Bench for book keeping has been so easy! My work is minimal, they give me a full review each month, my accountant can have access and it has helped me track revenue and business goals seamlessly!

Cons

I wish their bar charts were printable or downloadable. I use these often and it would be helpful to have more direct access or to use them in business plans and meetings.

Review Source

AB

Alex B.  
Owner  
Marketing and Advertising  
Used the software for: Less than 6 months

### "Bench is awesome! "

April 29, 2019

5.0

Fantastic!

Pros

It's completely done for me, I have my own team in case I have questions, there's no headache at the end of the year when it's tax time, and the software lays everything out visually so I can my company's financials with ease.

Cons

Nothing at all. The only thing I would change is the price to be cheaper (that's just me being selfish) but it's well worth the price.

Review Source

TR

TRISH R.  
RN  
Consumer Goods  
Used the software for: Less than 6 months

### "SUPER EASY TO USE"

April 29, 2019

5.0

They've been easy to work with, responsive, and overall a fantastic service.

Pros

I love how easy it is for Bench to automate with all of my accounts so that my books are as accurate as possible, simply.

Cons

I don't have any cons about the software in particular, yet, but one feature of the service would be for more robust financial analysis and recommendations based on the bookkeeping records.

Review Source

VD

Vanick D.  
Owner  
Food & Beverages  
Used the software for: I used a free trial

### "Highly recommend!"

March 29, 2021

5.0

Pros

\[SENSITIVE CONTENT HIDDEN\] was such a great help in working with me to clarify questions about my PPP loan. She was attentive to my needs and had the expertise to answer my questions and provide valuable insights. I highly recommend working with Bench!

Cons

not sure yet, I will need to try it more.

Review Source

Response from Bench Accounting

April 12, 2021

Thank you so much for your kind words and recommendation, Vanick! It's great to hear that we were able to clarify your questions regarding the PPP.

RS

Rick S.  
Music Producer  
Entertainment  
Used the software for: 6-12 months

### "Great features"

December 25, 2020

5.0

Excellent customer service

Pros

It’s Inexpensive. The customer service is really great as well

Cons

It doesn’t sync with my Capitol one account and venmo

Review Source

Response from Bench Accounting

January 6, 2021

Hi Rick, Thank you so much for taking the time to share your feedback with us!

AS

Allison S.  
Owner  
Government Relations  
Used the software for: 1-2 years

### "Great product and service"

April 29, 2019

5.0

Excellent customer service. Saves me so much time and worry.

Pros

User friendliness. The software is easy to navigate.

Cons

The need to reconnect to bank account. This takes time and sometimes you are not sure it connected properly.

Review Source

ND

NEIL D.  
Principal  
Printing  
Used the software for: Less than 6 months

### "New Business and Running"

April 29, 2019

5.0

Pros

So far it's been pretty simple and easy on the eyes. The primary function I rely on is the communication and the ease in integration. Bench and Team has allowed me to get my previous year's filings rolling and looking forward to the results.

Cons

It doesn't have a picture/document submission available on the software, but the email address keeps it easy enough.

Review Source

MS

Michael S.  
Owner  
Broadcast Media  
Used the software for: Less than 6 months

### "Making life easier"

November 3, 2020

5.0

Saves a lot of time and guesswork on my end, wondering if I'd remembered to input transactions, don't have to go back end of year with a finetooth comb to see if I'd missed anything. It's all there

Pros

Takes the distracting minutiae out of my daily work and lets me focus on what I'm good at

Cons

I wish I didn't have to do anything at all, but they definitely keep my needed input to a minimum

Review Source

Response from Bench Accounting

November 12, 2020

Thank you so much, Michael!

BS

Brandon S.  
Owner  
Management Consulting  
Used the software for: Less than 6 months

### "Killer product and service"

April 29, 2019

5.0

I have had no issues with Bench. Although I feel the price is little high for my number of transaction, it ultimately has saved me a huge amount of my own time. I've now been able to focus more on growing my business instead of checking my books everyday.

Pros

Ease of use, simple interface, and design is elegant.

Cons

There is no android mobile version. I run 90% of my business on my phone and this is needed URGENTLY.

Review Source

KD

Kerry D.  
Website designer  
Internet  
Used the software for: Less than 6 months

### "Get Bench NOW!"

April 29, 2019

5.0

10- they are so nice, responsive and the tools just work

Pros

I love that I can really get insights into my businesses cash flow whenever I want in real time and have it unbiased, honest and straightforward versus in a spreadsheet where a lot of assumptions happen. (overspending, etc)

Cons

The initial setup is a slight pain in the butt but overall fine.

Review Source

IN

Ieva N.  
None  
E-Learning  
Used the software for: Less than 6 months

### "Made my life easier"

April 24, 2022

5.0

Pros

Very good staff all friendly and helped to sort things out quickly.It also did everything very quickly and I got a response quickly

Cons

One downside to logging out of a bank account when you need to log in again takes a long time

Review Source

Response from Bench Accounting

April 28, 2022

Hi Ieva, thank you for the kind words, it's great to hear that you've had such a positive experience with Bench!

EC

Erendira C.  
Attorney  
Law Practice  
Used the software for: Less than 6 months

### "Easy Peasy"

April 30, 2019

5.0

Pros

I like the fact that it was easy to set up and intuitive. As a solo practitioner things get overwhelming fast! So, ease of use and operation is imperative. Bench is easy to use and maintain. Makes my life a little simpler and I appreciate that.

Cons

You can schedule a call anytime. It would be nice to have a "check up" without needing to call.

Review Source

JS

Jacob S.  
CEO  
Real Estate  
Used the software for: Less than 6 months

### "I like them!"

October 20, 2020

5.0

pretty good. they really follow up quickly

Pros

They handle it all. they're greatttttttttt!

Cons

not all banks work through them so you have to get 3rd party log ins for them

Reason for choosing Bench

better team

Review Source

Response from Bench Accounting

November 12, 2020

Thank you, Jacob!

HF

Heather F.  
Executive High Performance Coach  
Professional Training & Coaching  
Used the software for: Less than 6 months

### "Excellent Service "

April 29, 2019

5.0

I don't have to deal with bookkeeping, I can do what I am best at and love which is helping my clients. Bench is linked to my accounts and they just pull the info from there and contact me if there are any questions. It is great!

Pros

Makes my life easy. It is easy to set up and easy to use. Just a great service.

Cons

I like it all. There isn't anything I would change so far.

Review Source

CO

Christiannah O.  
Founder & CEO  
Consumer Services  
Used the software for: Less than 6 months

### "A solo entrepreneur's dream"

April 30, 2019

5.0

Pros

I love that have a dedicated team focused on my account, so they understand and anticipate the type of transactions that come through my account without needing to get me involved each time. Also the tools are very clean and easy to use/understand and communication is super easy through the app. Having bench take over my book keeping has seriously taken such a weight off of my shoulders. Rather than worrying about my books, I can focus on running my business.

Cons

The one thing I would love Bench to do is be able to pull statements automatically. Remembering to upload these manually each month is a bit annoying, but it's not a deal breaker by any means.

Review Source

MK

Magdalene K.  
Designer  
Design  
Used the software for: Less than 6 months

### "Review"

April 29, 2019

4.0

Good customer service, prompt follow up. All though the book keeper are off-shore, it puts me at ease to know the Bench team is still here if anything ever goes wrong. I'm hoping the book keepers will flag things as I go without me having to initiate or look into myself. That's all I really need.

Pros

I like being able to chat with someone/leave them a message at any time. Being able to have on-going conversation with someone who is assigned to me.

Cons

I'd like to see more of the desktop features translated on to the App. Right now I can't really do much on the App, it would be great if I had a portal to upload receipts or something. Still in trial period so I haven't really experience the month of book keeping yet.

Review Source

VR

Verified Reviewer  
Owner/Baker  
Food & Beverages  
Used the software for: Less than 6 months

### "Small business books"

April 29, 2019

4.0

It has been helpful thus far. I am trying to apply for a small business loan and so this software is providing me with the reports I need for that.

Pros

I like that the reports are easy to read. I am able to make comments about transactions that are mislabeled.

Cons

Response from my book keeping team is not as quick as I was told it would be.

Review Source

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