# Page 2 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews

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Bench

4.5 (312)

[View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/)

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Last updated March 13th, 2026

# Page 2 - Reviews of Bench

## Showing most helpful reviews

Showing 26-50 of 312 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Vincent C.  
Project Manager  
Printing  
Used the software for: 6-12 months

### "Basic & Straightforward Accounting Software "

February 2, 2026

5.0

Pros

Hands-off bookkeeping with real pros doing your books, easy-to-read financials, saves hours each month.

Cons

Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later.

Review Source

KB

Kyla B.  
Owner  
Marketing and Advertising  
Used the software for: 2+ years

### "Never up to date, unreliable assistance - get ready to file extensions!"

March 10, 2025

2.0

This company just went silent for literally MONTHS while they underwent an acquisition (they only let customers know about this after the fact). They are unclear about what information they need from you, the customer, and ask for various things in multiple places. For instance, my "alerts" section continuously tells me I'm "all caught up!", but then my tax person will ask for things in lengthy messages that I'm not notified of. Speaking of tax person - I've been a client for two years and have had SIX different accountants, and have to get each new person up to speed. I have to file an extension again because they didn't have my bookkeeping ready in time, despite me monitoring and updating all transactions on my end throughout the year. When I ask for a phone call, they don't call me. When I call them, no answer. At this point it feels like a borderline scam.

Pros

Easy interface. Accountants are friendly - if you can get ahold of one.

Cons

Hard to get hold of, bookkeeping is virtually NEVER up to date, and they've switched my accountant SIX times over the course of 2 years.

Review Source

AM

Angus M.  
owner  
Textiles  
Used the software for: Less than 6 months

### "Extremely Disappointed with Inaccurate and Incomplete Bookkeeping Services"

November 14, 2024

1.0

I signed up for Bench's bookkeeping services in September, expecting professional and accurate records within the 10–15 days they promised for historical bookkeeping. However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight. The Terms of Service state they will deliver "accurate monthly books and year-end tax-ready financial packages." Unfortunately, this has not been my experience. For two months in a row, I've received inaccurate monthly books, and I now lack confidence in their ability to complete accurate year-end financials. Had I relied on their data for tax filing, I would have drastically overpaid in taxes. Despite reaching out and escalating to their management, I’m left with the feeling that this service is not delivering on its promises. I paid over $4,600, and yet I’m now hiring another provider to get the job done correctly. I rarely leave negative reviews, but I feel obligated to warn others about my experience. I would strongly advise anyone considering Bench to look elsewhere for reliable bookkeeping support.

Pros

There was nothing I liked about bench. They charged me for work not completed.

Cons

They lock you into a 12 month contract and do not bother to do the work accurately.

Review Source

Response from Bench Accounting

November 27, 2024

Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. A member of our Client Success team will reach out to you directly to address your concerns and work together toward a resolution.

SA

Suman A.  
TAx preparer and Licensed Producer  
Accounting  
Used the software for: I used a free trial

### "Smart bookkeeping,Smooth learning Curve"

September 11, 2025

4.0

Overall experience is positive. There is a slight learning curve at first but once you get used to the system, it becomes intutive. It's a great value for money.

Pros

What I like most about Bench is the time it saves and the platform keeps client's book organized. I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother. Reliable accounting software for small business owners.

Cons

It has some limitations when we need very detailed and cutomized reports, Communication can take a bit longer during busy time which can be a challenge when quick answer is needed.

Review Source

SS

Sam S.  
Chief Operations Officer  
Retail  
Used the software for: 2+ years

### "3 years of relationship ruined by the bankruptcy and Employer.com acquisition"

February 7, 2025

2.0

Pros

Giving 2 stars instead of 1 out of respect for a once good company.

Cons

3 years of relationship ruined by the bankruptcy and employer.com acquisition. I paid for all of 2024, but they won't finish my books for 2024 unless I pay them an incremental $1200 one-time fee or pay ~3K for another year of their service. Not right.

Review Source

KT

Kishore T.  
CEO  
Computer Software  
Used the software for: 6-12 months

### "They WILL miss the deadlines. No doubt"

September 16, 2024

1.0

Really bad and dishonest service. They always claim that they marked the file as high priority...but nothing happens.

Pros

That had a decent workflow in place that lets business owners answer questions at their own pace

Cons

They are not well staffed. They miss the deadlines often. They are not honest with the timelines.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

The promise of better accounting and less expenses

Review Source

BA

Bruno A.  
Founder  
Entertainment  
Used the software for: 1-2 years

### "Total disaster of company"

May 18, 2024

1.0

I am a bit puzzled on how there are so many 5 star reviews. My experience has been a total disaster. Stay away, just Google for "Bench reviews Reddit" and you will find the real users experience.

Pros

Excellent service to receive an extra dose of stress.

Cons

They have changed my bookkeeper 4 times in a single year; they made repeated mistakes after mistakes on my books, nothing was personalized, all they do is to set the system to classify the transactions; 2 different 'tax experts' that gave me wrong information; books are NEVER completed on time, they are constantly late by several months; about filing taxes: they will file for an extension regardless of whether your books are done or not.. without even consulting with you; messages and emails are never replied to, you have to call every time and nothing gets resolved;

Review Source

NG

Nick G.  
Owner  
Financial Services  
Used the software for: 2+ years

### "Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face."

April 4, 2024

1.0

Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating. If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services. Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution.

Pros

Simple and easy to use platform interface and features. Consolidated communication in platform.

Cons

Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you.

Reason for choosing Bench

Platform seems great but the tech is only as good as the people they have running it and doing the work.

Review Source

DE

Denissa E.  
Bench is lifer.  
Education Management  
Used the software for: Less than 6 months

### "Bench is lifer."

June 6, 2024

5.0

Experience mixed emotions, I am happy coz finally it's really approachable

Pros

The way that the brand approach costumer

Cons

Everything is okay with Bench. The quality, the sustainability an

Review Source

GD

Giuliano D.  
Customer Care Rep  
Telecommunications  
Used the software for: 1-2 years

### "My Experience With Bench"

April 29, 2024

5.0

Pros

With Bench handling all our accounting needs is easy It makes financial reporting easy

Cons

Not a single issue with Bench. It is has has been very swift.

Review Source

Guy F.  
President  
Marketing and Advertising  
Used the software for: 6-12 months

### "Life and Business Changing"

July 6, 2021

5.0

In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year. During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life. Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me.

Pros

\- An accounting team to get me on track. - Tax resources with their Bench Tax service. - A beautiful interface that is easy to understand and use. - Superb customer service with timely replies to any questions you have. - An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them. - EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price. - Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years.

Cons

\- Communication early in Bench Tax could be improved but I mostly put this on me for being behind. - Having a separate signon for Bench Tax is a bit of a pain but not a big deal.

Switched from

[QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/)

I don't have time to be an accountant. Quickbooks Self-Employed is great, but requires a good amount of effort.

Review Source

Response from Bench Accounting

July 8, 2021

We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy!

VR

Verified Reviewer  
Founder & Creative Director  
Design  
Used the software for: 2+ years

### "Makes My Life as a Small Business Owner So Much Easier"

April 29, 2019

5.0

I started my graphic design studio in 2005 managing our books through a part-time bookkeeper who'd come in 1-2x a month and we'd then communicate a few times every week.. This system got us through the first 8 years of our business. Though functional, it was a time-consuming process. We used Quickbooks at the time, and I could never get comfortable using it to manage or understand our business's numbers even though our bookkeeper was serving it on a silver platter essentially. I've always felt Quickbooks was made for accountants, not business owners or individuals. Once can argue, it's supposed to be "accounting made easy", but it's really designed with accounting in mind — not business owners. As a business owner I wanted to quickly understand cashflow and profitability. Whereas Quickbooks seemed to that and much more, it seemed like I was doing my taxes every time I went in there. So I started looking for options and that's when I found Bench. And Bench, even back then, had already provided a service ideal for a small business owner like me. I've been using Bench since 2013 now, and I can't imagine running my business without them. It's allowed me to focus on my clients and design work which are revenue generating tasks, instead of accounting which was an anxiety-generating task.

Pros

1) Uncomplicated Interface — For a non-numbers/non-accounting comfortable individual it's great. It provides me access and understanding to our accounting in a very digestible yet informative manner. 2) Accessible Customer Service/Communications — All the interactions I've had have been professional, courteous, and problem solving driven. It's never "No". Instead if a challenge arises, they've always been proactive in finding a way to address the challenge or question providing options. It's also especially great that you can speak with them or chat with them with no barriers. At first I was very concerned about this since our books are the heartbeat of our financials, and i was quickly at ease after the first few calls and chats. 3) Easy — Once our accounts were synced and Bench had a clear picture of how our business worked, it's set-it-and-forget-it. What used to required a few hours every week for me now has become an hour or two a month. 4) Transaction Verification Made Easy — I especially love how they've simplified this process to almost a game.

Cons

1) Cash based bookkeeping. This was a struggle in the beginning since we were accrual based initially. However upon working with them and our CPA, we've managed to stay accrual based and set up a system where we do adjusted entries after filing taxes. 2) Not Quickbooks. This is not really a con, but should make it clear that if you prefer to stay on Quickbooks, this is not the service for you. They will provide your books as spreadsheets for your CPA to work with. At first I was nervous about this, but it hasn't been an issue. 3) Turnover with bookkeepers — Over the years, we've had I believe 5 different bookkeepers over the course of 6 years due to turnover or what seems to be internal promotions. It has not negatively impacted our service, but I do wish it was less frequent since at times I'd have to remind the new person some of the subtleties of our account.

Review Source

John W.  
Owner operator  
Retail  
Used the software for: 2+ years

### "Better Suited to Larger Companies "

July 15, 2023

5.0

Bench is useful and helped me to navigate the early days of my company, but I could've saved a lot of money doing some of the data correlation myself and hiring a tax expert directly.

Pros

I like that Bench can customize the experience and give you almost any list of metrics.

Cons

Bench is more expensive than other options I've tried, but much of that is my fault. Their pricing is based on working with much larger companies.

Review Source

Response from Bench Accounting

August 17, 2023

Hi John, we're so happy to be supporting you and your business during the growth of your company. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks.

DJ

Don J.  
Owner  
Automotive  
Used the software for: 6-12 months

### "DO NOT USE BENCH"

February 12, 2024

1.0

The worst experience. They will steal from you and provide no services.

Pros

Nothing. They do not know what they are doing. There customer service is horrible.

Cons

This is a very incompetent company. They have charged me thousands for services that they have not performed. I have used them for almost a year. I have tried to cancel them and they keep charging me. When you call, no one answers in any department. The voice mail states that they will call you back with in 1 business day. My rep (\[sensitive content hidden\]) makes appointments and will not hold the appointment time. You sit there and wait for them and they never call.

Review Source

Response from Bench Accounting

February 19, 2024

Dear Don, We sincerely apologize for the frustrating experience you've had with our services. This is certainly not the level of service we aim to provide. We take your feedback seriously and would appreciate the opportunity to investigate and address your concerns. Our customer success team will be reaching out to resolve the issues you've encountered promptly. We understand the importance of reliable and transparent service, and your feedback is invaluable in helping us improve. We are committed to ensuring a better experience for our customers, and we hope to have the chance to regain your trust. Thank you for bringing this to our attention.

ES

Emily S.  
Owner  
Marketing and Advertising  
Used the software for: 6-12 months

### "One less thing off of my plate... "

November 9, 2020

5.0

I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be.

Pros

I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life!

Cons

I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well.

Reason for choosing Bench

The free trial. I didn't even look into other companies. I happen to come across an ad for Bench and I wanted to do the free trial. When I saw how much it took off of my plate I was in.

Review Source

Response from Bench Accounting

November 12, 2020

Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly!

VR

Verified Reviewer  
Founder - CEO  
Computer Software  
Used the software for: 2+ years

### "Bench Service has drastically deteriorated"

September 27, 2023

2.0

Their service level has gone down substantially. We have used them for years, but this year its been absolutely horrible.

Pros

cost, ease of use, connection to other platforms

Cons

only cash basis accounting. They do not do accrual. Their service for anything like updating balance sheets with loans, etc is awful. Getting in touch with them via email or phone is next to impossible. It didnt used to be that way.

Review Source

Response from Bench Accounting

October 6, 2023

Hello! Thank you so much for bringing this to our attention. We regret to hear that this has been your experience with us, and would like to make things right. Please email us at client.care@bench.co so we can assist you!

Chris B.  
Co-Founder  
Telecommunications  
Used the software for: 2+ years

### "Love Bench!"

October 19, 2020

5.0

Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years.

Pros

I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use.

Cons

The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

Reason for choosing Bench

I didn't want to do the work!

Review Source

Response from Bench Accounting

November 12, 2020

Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best.

KM

Kacie M.  
FNP, IBCLC, CEO  
Health, Wellness and Fitness  
Used the software for: Less than 6 months

### "Really Disappointing"

February 16, 2024

1.0

Poor. I do not feel that I am getting my money worth.

Pros

I thought I would enjoy seeing where my business expenses were going, but so far I am not able to tell what is going on.

Cons

No turn around on items I need categorized. No follow up. Slow to respond.

Review Source

Response from Bench Accounting

February 19, 2024

Dear Kacie, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with our service. Providing clarity and efficiency in managing business expenses is indeed a top priority for us, and we regret that we have fallen short of your expectations. Rest assured, your feedback is invaluable to us, and we are actively working to address the issues you've raised. We are committed to improving our responsiveness and communication channels to ensure that all our clients receive the attention and support they deserve. We genuinely value your business, and we are committed to earning back your trust and confidence. A member of our Client Success Team will be following up with you shortly. Thank you for your understanding and patience as we work to resolve these issues.

Samantha G.  
Owner  
Individual & Family Services  
Used the software for: Less than 6 months

### "Huge help for an entrepreneur"

December 15, 2020

5.0

Pros

Bench was critical in helping me with catch up books for tax time. Being able to upload reports easily from my bank and various credit card processors made things so much easier, and the bookkeepers learned quickly how to categorize the transactions. I'm not sure when I would have caught up on my historical books without Bench. Going forward from there has been very easy as well. I've been able to link the reports to my card processing software and bank, and get updates as they have questions. So simple! I find the monthly reports easy to understand and its given me a much clearer picture of my numbers.

Cons

The only challenging initial integration was with Paypal- myself and the Bench team member had a hard time linking everything. We resolved it and I didn't have that issue with other accounts. I do wish that this software integrated with my invoicing system, so I could easily see where the profits were coming from. However, I use that system's reports to get a good idea of what's bringing in income.

Alternatives considered

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

Reason for choosing Bench

The bookkeeping support was well worth the extra expense.

Switched from

[Wave](https://www.capterra.com/p/178021/Wave-Apps/)

I wanted more assistance with bookkeeping. I'd attempted to use Quickbooks on my own with no success.

Review Source

Response from Bench Accounting

December 24, 2020

Hi Samantha, Thank you so much for taking the time to share this review! We're happy to hear that we were able to help get your bookkeeping up to date. We're excited to keep providing a simple and easy bookkeeping experience moving forwards!

VR

Verified Reviewer  
coo  
Retail  
Used the software for: 1-2 years

### "Frustrated -"

March 14, 2024

1.0

Cons

I never leave reviews but we are really frustrated , hoping someone will pay attention to our account after continuously messaging and emailing customer service. Our books from last year are still not wrapped up. We have continually asked emailed, texted without a resolution. This is going to extend our tax bill and planning.

Review Source

JC

Jesse C.  
Principal Designer  
Architecture & Planning  
Used the software for: Less than 6 months

### "Good Quality; Probably too Much for a Smaller Company"

June 12, 2023

4.0

I like the product, but am unsure of the value for smaller firms with fewer expenses.

Pros

I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick.

Cons

Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost.

Reason for choosing Bench

Referral from friend

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

QBO is a powerful tool, but way overcomplicated for what I need. Only using it for reconciliation was cumbersome and frustrating.

Review Source

Response from Bench Accounting

June 22, 2023

Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business.

AR

Albert R.  
CEO  
Consumer Services  
Used the software for: 1-2 years

### "Exceptional Services for Small Businesses"

April 29, 2019

4.0

Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience.

Pros

Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call.

Cons

Platform errors and the lack of additional features.

Review Source

VR

Verified Reviewer  
CEO  
Retail  
Used the software for: 6-12 months

### "Good start, low customization"

February 9, 2021

5.0

Overall, I still recommend Bench if you are starting out and a small business under $1 Million in sales. However, as you grow, I would recommend switching to Quickbooks.

Pros

Prior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing.

Cons

As our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting.

Review Source

Response from Bench Accounting

March 2, 2021

Thank you for taking the time to share your experience and feedback. We are constantly looking to improve our service, and listening to your feedback is hugely important to us!

Jesse B.  
Founder  
Online Media  
Used the software for: 1-2 years

### "Failed to render services"

March 18, 2024

1.0

Pros

At first they were great and got the job done.

Cons

I have 2 accounts with Bench, both of them are behind. They owe me completed books going back to June 2023. I told them I am canceling and now they call and want to get the work done. Completely unacceptable, borderline fraud.

Switched from

[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)

Freshbooks pushed them as a great solution.

Review Source

DE

Dez E.  
Director  
Information Technology and Services  
Used the software for: Less than 6 months

### "Clean"

October 27, 2020

5.0

Our overall experience has been that Bench is personable, intuitative, and user-friendly.

Pros

What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load.

Cons

There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great).

Alternatives considered

[FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)

Reason for choosing Bench

We considered several products, most of which I can't seem to find in the product selector on Capterra but I don't see that to be too relevant here. The point would be that we selected Bench mainly because our largest need was for a bookkeeping solution from a company with both a quality product and quality service, able to offer a demo of sorts, and flexibility. Bench.co offered us all of this.

Switched from

[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)

We switched away from QuickBooks mainly to give our bookkeeper an out, though we were also looking for a tool that offered easier access and further automation/connection to other tools we use in our operations.

Review Source

Response from Bench Accounting

November 12, 2020

Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best.

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