# Page 2 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of Bench ## Showing most helpful reviews Showing 26-50 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Vincent C. Project Manager Printing Used the software for: 6-12 months ### "Basic & Straightforward Accounting Software " February 2, 2026 5.0 Pros Hands-off bookkeeping with real pros doing your books, easy-to-read financials, saves hours each month. Cons Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later. Review Source KB Kyla B. Owner Marketing and Advertising Used the software for: 2+ years ### "Never up to date, unreliable assistance - get ready to file extensions!" March 10, 2025 2.0 This company just went silent for literally MONTHS while they underwent an acquisition (they only let customers know about this after the fact). They are unclear about what information they need from you, the customer, and ask for various things in multiple places. For instance, my "alerts" section continuously tells me I'm "all caught up!", but then my tax person will ask for things in lengthy messages that I'm not notified of. Speaking of tax person - I've been a client for two years and have had SIX different accountants, and have to get each new person up to speed. I have to file an extension again because they didn't have my bookkeeping ready in time, despite me monitoring and updating all transactions on my end throughout the year. When I ask for a phone call, they don't call me. When I call them, no answer. At this point it feels like a borderline scam. Pros Easy interface. Accountants are friendly - if you can get ahold of one. Cons Hard to get hold of, bookkeeping is virtually NEVER up to date, and they've switched my accountant SIX times over the course of 2 years. Review Source SA Suman A. TAx preparer and Licensed Producer Accounting Used the software for: I used a free trial ### "Smart bookkeeping,Smooth learning Curve" September 11, 2025 4.0 Overall experience is positive. There is a slight learning curve at first but once you get used to the system, it becomes intutive. It's a great value for money. Pros What I like most about Bench is the time it saves and the platform keeps client's book organized. I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother. Reliable accounting software for small business owners. Cons It has some limitations when we need very detailed and cutomized reports, Communication can take a bit longer during busy time which can be a challenge when quick answer is needed. Review Source AM Angus M. owner Textiles Used the software for: Less than 6 months ### "Extremely Disappointed with Inaccurate and Incomplete Bookkeeping Services" November 14, 2024 1.0 I signed up for Bench's bookkeeping services in September, expecting professional and accurate records within the 10–15 days they promised for historical bookkeeping. However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight. The Terms of Service state they will deliver "accurate monthly books and year-end tax-ready financial packages." Unfortunately, this has not been my experience. For two months in a row, I've received inaccurate monthly books, and I now lack confidence in their ability to complete accurate year-end financials. Had I relied on their data for tax filing, I would have drastically overpaid in taxes. Despite reaching out and escalating to their management, I’m left with the feeling that this service is not delivering on its promises. I paid over $4,600, and yet I’m now hiring another provider to get the job done correctly. I rarely leave negative reviews, but I feel obligated to warn others about my experience. I would strongly advise anyone considering Bench to look elsewhere for reliable bookkeeping support. Pros There was nothing I liked about bench. They charged me for work not completed. Cons They lock you into a 12 month contract and do not bother to do the work accurately. Review Source Response from Bench Accounting November 27, 2024 Thank you for sharing your feedback. We’re truly sorry to hear about your experience and understand your frustration. A member of our Client Success team will reach out to you directly to address your concerns and work together toward a resolution. VR Verified Reviewer CEO Construction Used the software for: 2+ years ### "Nightmare! Terrible, unethical company!" March 14, 2024 1.0 Terrible, terrible, terrible. They did not make my life easier. They cost me money in lost time and lost access to reports. They made me pay for the year upfront; Sunk Cost Fallacy kept me there, and I have many regrets. Their Gaslighting makes you think you are the problem. After a few years with them, I can say they will keep asking over and over for more categorization of the same items to keep you busy so you don't ask for reports. They did not provide my final year-end report when I canceled their service, even though I paid for the year in advance. They told me it would be months after my tax filing deadline before I would receive it. I'm not counting those chickens. Pros It was easy to set up. That was the only good thing about Bench. But, you will have to set it up repeatedly because they remember almost nothing from report to report. Cons Everything! Bookkeepers change constantly. They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything. The process starts over, if it ever started to begin with. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I needed more help with categorizing and processing. Review Source NG Nick G. Owner Financial Services Used the software for: 2+ years ### "Bench - A rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face." April 4, 2024 1.0 Oh, Bench, where do I begin? Our journey together has been like a rollercoaster designed by a clown – full of unexpected twists, turns, and a few too many pies in the face. From the magical year of 2020, we embarked on an adventure, not knowing it would turn into a saga worthy of its own sitcom. Our point of contact changed more often than a chameleon in a disco, each time promising a smooth transition that felt more like a game of hot potato. The nuances and complexities of our account were supposed to be handled with care, yet they were tossed around like a salad, leading to a delightful mix of confusion and misplaced assumptions. Let's not forget the enchanting dance of communication with our main Bench point of contact, our very own guide through this nightmare. Their performances were nothing short of spectacular, a blend of confusion, misinformation, and the occasional contradiction. It was like watching a mime trying to explain quantum physics – utterly baffling but strangely captivating. If you like jokes, you should hear the one were they cancel tax fillings the week before they are due after months of working with their team to get everything reviewed and ready for filing. Their solution, leave your business hanging and waiting for updates and promises that never seem to come all while collecting their monthly billings and service fees but never actually providing the contracted services. Use Bench if you like your accounting services like a rollercoaster without the thrill, a puzzle without a solution. Pros Simple and easy to use platform interface and features. Consolidated communication in platform. Cons Contradicting communication from our point of contact. Multiple changes with our point of contact and main bookkeeper. Charging us 21+ months of billings for accounting and tax services they never provided or actually completed. Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months. Tax filing errors that we had to discover with a 3rd party accounting firm. If you like getting ripped off, money stolen and then have to hire another accounting firm to fix all the issues they caused, then Bench is for you. Reason for choosing Bench Platform seems great but the tech is only as good as the people they have running it and doing the work. Review Source Guy F. President Marketing and Advertising Used the software for: 6-12 months ### "Life and Business Changing" July 6, 2021 5.0 In the wake of COVID I left the agency I was at to do my own agency. While I had my business as a side-agency for a number of years and applications like Freshbooks and then Quickbooks Self-Employed helped me manage things I dreaded tax season and all the work I needed to do every year. During COVID I had to get my business up and going, get clients, execute projects, and get things done. I had zero time for managing my books. When the end of the year came up I dreaded the work that was ahead of me with several big projects in progress. Then, through the service I use to pay my contractors, I found out about Bench and it has changed my business AND my life. Bench took 15 months' worth of books that needed to be done and assigned them to a "catch-up" accountant. He went through everything, classified all my expenses, and had a simple way to ask me to review anything they need clarification on. They pulled difficult things to deal with like my processing fees from Stripe and instantly accounted for them. On top of that, having an honest to goodness accountant and accounting team to know how to PROPERLY set up a Chart of Accounts and classify expenses was game-changing. This service easily pays for itself in the time it saves me and the peace of mind it gives me. Pros \- An accounting team to get me on track. - Tax resources with their Bench Tax service. - A beautiful interface that is easy to understand and use. - Superb customer service with timely replies to any questions you have. - An easy way to review anything your team needs clarification on, I rarely spend more than 5 minutes a month classifying expenses for them. - EXPERTISE, Bench isn't just software to do your books, THEY are doing your books, understand small businesses and bring accounting expertise at a very affordable price. - Completed my taxes easily and reduced my tax burden, it was the most painless tax process I've had in years. Cons \- Communication early in Bench Tax could be improved but I mostly put this on me for being behind. - Having a separate signon for Bench Tax is a bit of a pain but not a big deal. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I don't have time to be an accountant. Quickbooks Self-Employed is great, but requires a good amount of effort. Review Source Response from Bench Accounting July 8, 2021 We appreciate you taking the time to share this positive experience with us, Guy! We're so happy to hear that the Bench platform, the expertise of your bookkeeping team, and timely client support have taken the burden of bookkeeping and tax filing off of your plate. Thank you for being with Bench, Guy! VR Verified Reviewer Founder & Creative Director Design Used the software for: 2+ years ### "Makes My Life as a Small Business Owner So Much Easier" April 29, 2019 5.0 I started my graphic design studio in 2005 managing our books through a part-time bookkeeper who'd come in 1-2x a month and we'd then communicate a few times every week.. This system got us through the first 8 years of our business. Though functional, it was a time-consuming process. We used Quickbooks at the time, and I could never get comfortable using it to manage or understand our business's numbers even though our bookkeeper was serving it on a silver platter essentially. I've always felt Quickbooks was made for accountants, not business owners or individuals. Once can argue, it's supposed to be "accounting made easy", but it's really designed with accounting in mind — not business owners. As a business owner I wanted to quickly understand cashflow and profitability. Whereas Quickbooks seemed to that and much more, it seemed like I was doing my taxes every time I went in there. So I started looking for options and that's when I found Bench. And Bench, even back then, had already provided a service ideal for a small business owner like me. I've been using Bench since 2013 now, and I can't imagine running my business without them. It's allowed me to focus on my clients and design work which are revenue generating tasks, instead of accounting which was an anxiety-generating task. Pros 1) Uncomplicated Interface — For a non-numbers/non-accounting comfortable individual it's great. It provides me access and understanding to our accounting in a very digestible yet informative manner. 2) Accessible Customer Service/Communications — All the interactions I've had have been professional, courteous, and problem solving driven. It's never "No". Instead if a challenge arises, they've always been proactive in finding a way to address the challenge or question providing options. It's also especially great that you can speak with them or chat with them with no barriers. At first I was very concerned about this since our books are the heartbeat of our financials, and i was quickly at ease after the first few calls and chats. 3) Easy — Once our accounts were synced and Bench had a clear picture of how our business worked, it's set-it-and-forget-it. What used to required a few hours every week for me now has become an hour or two a month. 4) Transaction Verification Made Easy — I especially love how they've simplified this process to almost a game. Cons 1) Cash based bookkeeping. This was a struggle in the beginning since we were accrual based initially. However upon working with them and our CPA, we've managed to stay accrual based and set up a system where we do adjusted entries after filing taxes. 2) Not Quickbooks. This is not really a con, but should make it clear that if you prefer to stay on Quickbooks, this is not the service for you. They will provide your books as spreadsheets for your CPA to work with. At first I was nervous about this, but it hasn't been an issue. 3) Turnover with bookkeepers — Over the years, we've had I believe 5 different bookkeepers over the course of 6 years due to turnover or what seems to be internal promotions. It has not negatively impacted our service, but I do wish it was less frequent since at times I'd have to remind the new person some of the subtleties of our account. Review Source MC Michelle C. Owner Food & Beverages Used the software for: 2+ years ### "Stay away from Bench.co !!" April 2, 2024 2.0 Was great for years. 2022 to 2024 has been a sad decline for them and its left is starting from scratch since their system won't integrate into any other programs Pros Bookkeepers were friendly but they didn't have the support to follow through on topics discussed in calls Cons Quality has plummeted in the last two years. Customer service team is the absolute worst i have ever encountered. We have asked to speak to \[sensitive content hidden\]'s supervisor, but he won't. She is rude, condescending and knows nothing about bookkeeping Review Source DJ Don J. Owner Automotive Used the software for: 6-12 months ### "DO NOT USE BENCH" February 12, 2024 1.0 The worst experience. They will steal from you and provide no services. Pros Nothing. They do not know what they are doing. There customer service is horrible. Cons This is a very incompetent company. They have charged me thousands for services that they have not performed. I have used them for almost a year. I have tried to cancel them and they keep charging me. When you call, no one answers in any department. The voice mail states that they will call you back with in 1 business day. My rep (\[sensitive content hidden\]) makes appointments and will not hold the appointment time. You sit there and wait for them and they never call. Review Source Response from Bench Accounting February 19, 2024 Dear Don, We sincerely apologize for the frustrating experience you've had with our services. This is certainly not the level of service we aim to provide. We take your feedback seriously and would appreciate the opportunity to investigate and address your concerns. Our customer success team will be reaching out to resolve the issues you've encountered promptly. We understand the importance of reliable and transparent service, and your feedback is invaluable in helping us improve. We are committed to ensuring a better experience for our customers, and we hope to have the chance to regain your trust. Thank you for bringing this to our attention. VR Verified Reviewer Founder Education Management Used the software for: 1-2 years ### "Do Not Recommend" March 28, 2024 1.0 My service has been terrible. I spent over $5000 and do not have access to my books. Customer service was lacking and my bookkeeper would respond to my inquiry on timeline with responses like... I am on it like white on rice. Professionalism, accuracy and commitment to the contract is very lacking. Pros I liked the idea of having support and a knowledgeable team to up to date and accurate financials. Unfortunately that was not my experience with Bench. Cons I have worked with Bench for over a year and cannot get access to any of my financials. I check in on a daily basis to understand when and how I might get access to my books, but given answers about their three part review process with no explanation or timeline for when I will get my books. After working daily with Bench to get my financials for 2023 for over 5 weeks, I am told the financials will not be ready until after tax season and if I want them to file a tax extension. I could not recommend this service to anyone. Switched from [Financial Cents](https://www.capterra.com/p/186837/Financial-Cents/) Because I cannot access my financials and lack of customer service and professionalism. Review Source VR Verified Reviewer sound mixer Media Production Used the software for: 6-12 months ### "failed to file business taxes on time and did not file personal taxes properly" October 7, 2022 1.0 tldr; terrible - incompetent, will not support client if there are missed filing deadlines, penalties and fees. During my sales onboarding call, I talked about my 10 years of doing business in NYC as a sole owner of an s-corp. I have to file extensions from time to time. Bench assured me this would be no problem. They missed the deadline to file my business return with NYC. When I asked Bench about this, they replied that they don't do municipal filings. I asked why didn't my tax preparer notify me - the short answer: he didn't even know NYC requires a seperate business filing. It took several intense phone calls to get a refund. My personal returns were the same. They didn't calculate my estimated tax liability when the filed my extension. I got hit with hundreds in penalties and interest. Again I asked why they didn't notify me. Answer: it was in our disclaimer. If you look at what Bench offers, they are charging a premium for essentially googling information for you. The actual issues you will need guidance on, they don't offer. Furthermore, they will not advise you of critical filing necessities because it's in their list of "disclaimers". Find a local tax accountant who understands your business and will have your best interests in mind. Pros The dashboard chat and customer call scheduling were pretty responsive. Cons a bit clunky moving from bookkeeping to tax platforms and not knowing which chat/communication to use when customer support tells you to check your messages. Reason for choosing Bench I assured by Bench sales rep that what I asked for (business returns and extensions) were services they could do. They clearly do not have the expertise or competence do these services. Review Source Response from Bench Accounting November 10, 2022 Hi there, Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations, and our Client Success Team has been actively reaching out to you to address the frustrations. VR Verified Reviewer Founder - CEO Computer Software Used the software for: 2+ years ### "Bench Service has drastically deteriorated" September 27, 2023 2.0 Their service level has gone down substantially. We have used them for years, but this year its been absolutely horrible. Pros cost, ease of use, connection to other platforms Cons only cash basis accounting. They do not do accrual. Their service for anything like updating balance sheets with loans, etc is awful. Getting in touch with them via email or phone is next to impossible. It didnt used to be that way. Review Source Response from Bench Accounting October 6, 2023 Hello! Thank you so much for bringing this to our attention. We regret to hear that this has been your experience with us, and would like to make things right. Please email us at client.care@bench.co so we can assist you! AN Arsen N. Founder Accounting Used the software for: 2+ years ### "After happily using Bench for almost 2 years, I DONT recommend it at all" March 21, 2022 1.0 I saw many articles about bad experiences with Bench before I decided to work with them. I also saw dozens of good reviews about them. I didn't mind bad ones and thought it won't happen to me. But it happened. Let's talk about the service and value I got; It's just bookkeeping software with a guy sitting in front of it. They consistently put my expenses in the wrong category. I had to check all the transactions manually every time. I did this with Xero for less than $40/mo. All transactions from my bank account are automatically imported to Xero and I just need to check once a month. No value here. I didn't mind paying +$200/mo more for the same result since we had no problem with them. I also felt more secure since there is someone on the line. They offered me to file my taxes for an additional fee. I agreed. They filed franchise and corporate taxes for 2020. Everything was smooth and simple. I decided to extend my subscription for another year. Last month, in the middle of tax season, I received an email saying that they will not file my taxes since I am a US non-resident. I respectfully understand that they made some decisions regarding their services. I am totally ok with it, but I should be informed about this in advance. But informing me a few weeks before the deadline, in the middle of tax season, when it's impossible to find an available CPA is a selfish attitude that shows they don't care about their clients. Pros Standard features that all bookkeeping apps have. Syncs my bank transactions to the app. Saves time. Cons Service. I paid more only to have a human backed bookkeeping service to file my taxes. But it didn't happen. Review Source Response from Bench Accounting March 24, 2022 Thank you Arsen for sharing your experience with us. We sincerely regret to hear that this has been your experience with us, as we aim to provide accurate and open communications with our clients. A member of our Client Success Team has reached out to discuss your concerns, and we have passed this review to our Bench Tax team for further review. Samantha G. Owner Individual & Family Services Used the software for: Less than 6 months ### "Huge help for an entrepreneur" December 15, 2020 5.0 Pros Bench was critical in helping me with catch up books for tax time. Being able to upload reports easily from my bank and various credit card processors made things so much easier, and the bookkeepers learned quickly how to categorize the transactions. I'm not sure when I would have caught up on my historical books without Bench. Going forward from there has been very easy as well. I've been able to link the reports to my card processing software and bank, and get updates as they have questions. So simple! I find the monthly reports easy to understand and its given me a much clearer picture of my numbers. Cons The only challenging initial integration was with Paypal- myself and the Bench team member had a hard time linking everything. We resolved it and I didn't have that issue with other accounts. I do wish that this software integrated with my invoicing system, so I could easily see where the profits were coming from. However, I use that system's reports to get a good idea of what's bringing in income. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench The bookkeeping support was well worth the extra expense. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) I wanted more assistance with bookkeeping. I'd attempted to use Quickbooks on my own with no success. Review Source Response from Bench Accounting December 24, 2020 Hi Samantha, Thank you so much for taking the time to share this review! We're happy to hear that we were able to help get your bookkeeping up to date. We're excited to keep providing a simple and easy bookkeeping experience moving forwards! SN Scott N. Owner Design Used the software for: 2+ years ### "Bench has let me down " May 20, 2024 1.0 It almost ruined my business working with Bench. I wish I would have known sooner that they are not a good book keeping company. No real time insights. My last completed books were in 2021! I'm still waiting on 2022 and 2023 to be done. Why did I keep giving them a chance? Pros Back in 2020-21 they were fine, I had one point of contact and reminders to upload information. Cons My books have not been completed for tax years 2022 or 2023 yet. My taxes were filed incorrectly for 2022 and it almost ruined my business due to over paying taxes. I've had 6 different book keepers in as many months. No humans working on my books. Books never get done and can't trust the results. Review Source LC Luisa C. COO Hospitality Used the software for: Less than 6 months ### "Accounting for Startups" November 9, 2021 4.0 Pros We transitioned from a traditional outsourced bookkeeper to Bench and love the ability to go in and view our reports quick and easy. The team is also much quicker to finish month end reports and responds quickly. Cons The onboarding process was a bit difficult. We had to adjust our expense categories to match. We would like to use the accrual accounting adjustment but haven't been able to get help with this yet. Alternatives considered [Pilot](https://www.capterra.com/p/186313/Pilot/) Reason for choosing Bench Price and functionality Review Source Response from Bench Accounting December 16, 2021 Wow! We're absolutely thrilled to hear that we have been able to give you peace of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Luisa! JC Jesse C. Principal Designer Architecture & Planning Used the software for: Less than 6 months ### "Good Quality; Probably too Much for a Smaller Company" June 12, 2023 4.0 I like the product, but am unsure of the value for smaller firms with fewer expenses. Pros I like the ease of use. There is a lot of info that is consolidated well, and the customer service is quick. Cons Overall the service works well, but for a small company with relatively few expenses, the $300/mo pricing is a bit steep. I feel that a tiered rate based on expense quantities would be valuable to smaller companies wishing to offload the accounting work, but can't justify the cost. Reason for choosing Bench Referral from friend Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) QBO is a powerful tool, but way overcomplicated for what I need. Only using it for reconciliation was cumbersome and frustrating. Review Source Response from Bench Accounting June 22, 2023 Thank you for your feedback. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. Most recently, we launched Real-Time Data from your connected financial accounts. This means you get a snapshot view of all your money in and money-out, out whenever you need it, even before your books are closed, allowing you to focus on what's most important - focusing on your business. AR Albert R. CEO Consumer Services Used the software for: 1-2 years ### "Exceptional Services for Small Businesses" April 29, 2019 4.0 Bench executives should develop the bookkeeping platform further to include items that allow the end user to have a total experience. I understand that the goal is to lead bookkeeping into full tech. However, I feel that users want some form of one-on-one service where they are able to meet and greet their bookkeeping expert. What I have experienced with Bench thus far are a series of glitches when adding accounts, not being able to delete accounts, and occasionally having to repeat myself when discussing issues with numerous customer support staff members that are not apart of my bookkeeping team. I feel that by establishing a video conferencing feature to the dashboard, it would be a brilliant opportunity for us, end users, to get to know their experts and to limit any inconsistencies while providing a more personal experience. Pros Bench has done a great job of placing most items one would require into a dashboard that makes the bookkeeping experience simple. Customer service at Bench is by far the best in the market! Staff at the company truly believe in the product and provide the end user with an exceptional experience each and every call. Cons Platform errors and the lack of additional features. Review Source JL Jose L. Owner Transportation/Trucking/Railroad Used the software for: 6-12 months ### "Family " April 21, 2023 5.0 Like family Pros The all ways there when I need them.Ever time I asked a question one day later I had a answer Cons When I was doing my taxes with bench they were on a separate platform Review Source Response from Bench Accounting May 25, 2023 Hi Jose, Thank you for the wonderful review! We are so glad to hear that your team is always there when you need it! Additionally, we want to let you know that moving forward, Bench Tax will be brought in-house, which means your taxes will be done on the same platform! Jesse B. Founder Online Media Used the software for: 1-2 years ### "Failed to render services" March 18, 2024 1.0 Pros At first they were great and got the job done. Cons I have 2 accounts with Bench, both of them are behind. They owe me completed books going back to June 2023. I told them I am canceling and now they call and want to get the work done. Completely unacceptable, borderline fraud. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Freshbooks pushed them as a great solution. Review Source BA Bruno A. Founder Entertainment Used the software for: 1-2 years ### "Total disaster of company" May 18, 2024 1.0 I am a bit puzzled on how there are so many 5 star reviews. My experience has been a total disaster. Stay away, just Google for "Bench reviews Reddit" and you will find the real users experience. Pros Excellent service to receive an extra dose of stress. Cons They have changed my bookkeeper 4 times in a single year; they made repeated mistakes after mistakes on my books, nothing was personalized, all they do is to set the system to classify the transactions; 2 different 'tax experts' that gave me wrong information; books are NEVER completed on time, they are constantly late by several months; about filing taxes: they will file for an extension regardless of whether your books are done or not.. without even consulting with you; messages and emails are never replied to, you have to call every time and nothing gets resolved; Review Source DE Dez E. Director Information Technology and Services Used the software for: Less than 6 months ### "Clean" October 27, 2020 5.0 Our overall experience has been that Bench is personable, intuitative, and user-friendly. Pros What we like most about Bench is their level of customer service. From setup to now, the team has been here with us and is extremely easy to reach out to. Beyond this, the interface is very clean, quick to load. Cons There are some accounts that can't be automated, but we understand this. That aside, we would like to see Bench expand and offer more all-in-one service beyond book-keeping and tax returns or make any partners more accessible (virtual CFO, CPAs would be great). Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing Bench We considered several products, most of which I can't seem to find in the product selector on Capterra but I don't see that to be too relevant here. The point would be that we selected Bench mainly because our largest need was for a bookkeeping solution from a company with both a quality product and quality service, able to offer a demo of sorts, and flexibility. Bench.co offered us all of this. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) We switched away from QuickBooks mainly to give our bookkeeper an out, though we were also looking for a tool that offered easier access and further automation/connection to other tools we use in our operations. Review Source Response from Bench Accounting November 12, 2020 Hi Dez! Thank you so much for your kind review. We also appreciate the feedback! Wishing you all the best. GD Giuliano D. Customer Care Rep Telecommunications Used the software for: 1-2 years ### "My Experience With Bench" April 29, 2024 5.0 Pros With Bench handling all our accounting needs is easy It makes financial reporting easy Cons Not a single issue with Bench. It is has has been very swift. Review Source CS Chris S. CEO Photography Used the software for: 2+ years ### "Outsourcing to Bench was a Gamechanger" February 20, 2019 5.0 As a small business we're constantly prioritizing big time spends and deciding what's worth us outsourcing and spending money on rather than time. Bench was one that, as soon as we were set up and going with them, we've never looked back. It is not cheap. But it's worth it for us, no question about it! Pros We've been using Bench for a few years now and absolutely love it. It can be basically as hand's off as you want. We get an email once a month when they're working on our books, sometimes an extra contact here and there if they provide other documentation throughout the year. And we have our CPA and Bench people in touch with each other which is even more off our plate. As small business owners, bookkeeping used to take a ton of our time, and now it's a breeze. And logging into our account we can look around at where our money is going with a quick glance Cons I admit we haven't done a ton of digging around in the actual software - our typical use is them contacting us with any categorization questions once a month (and after a couple years there are hardly ever any). I do wish (or can not find how) we could see how much money we're paying/spending on a particular item. So, say, I want to see how much we're spending on just Facebook ads. What I can do is search for "facebook" (and I can specifically search within whatever time period I want, like Q4 2018 or January 2017), but it won't automatically give me a sum of all of those expenses. I CAN see a summary of expenses by category, but by "line item" (like "Facebook" or "AWS") would be even more helpful. 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