# Page 3 | Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of Bench ## Showing most helpful reviews Showing 51-75 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael S. Managing Partner Professional Training & Coaching Used the software for: Less than 6 months ### "Its easy and worth it. " August 5, 2022 5.0 The sales and onboarding team was amazing. \[SENSITIVE CONTENT\] is a champion. Pros Reconciliation and ongoing communication through the chat is priceless. The teams are fast and handling things in real time is valuable to the process. Cons I'd hoped my monthly statements would be pulled automatically once I linked my accounts. Reason for choosing Bench I liked the automation and collaborative approach with the team. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I like the idea of a real person support team, and for a few dollars more the experience is worth it. Review Source Response from Bench Accounting August 18, 2022 Hi Michael, we're so happy to hear you had such a great experience with our sales and onboarding team! I'll be sure to pass it along to the team, I know they will be thrilled! We're excited to keep providing the support you need so you can continue to grow your businesses. DS Davis S. President Restaurants Used the software for: Less than 6 months ### "Worst Service" September 27, 2023 1.0 We hired Bench to do some simple bank statement sync entries for the previous 6 months. They charged my credit card 1 day after signing the agreement. They never did a single entry when I say a single entry not 1.I call and talk to \[sensitive content hidden\] and he says they need documentation from my merchant account to begin work. I am like dude all i need is my bank account entries mapped to the chart of accounts. He says they can't start without the merchant documentation.I tell him since they haven't started please issue a refund and I will get the work done somewhere else.Now, I get directed to \[sensitive content hidden\] (Client Success team) about the refund on \[sensitive content hidden\] . She responds on \[sensitive content hidden\] . Sorry I was out sick . Here is her response to my refund request: To answer your question "Have I refunded the account" , there has been no refunds processed. The reason this has occurred is Bench is a stand-ready service (similar to Netflix). What that means is we do not process refunds for previous months of service; whether you have used the service or not.NEEDLESS TO SAY I AM IN THE PROCESS OF DISPUTING WITH THE CREDIT CARD COMPANY NOW THE $1200 THEY CHARGED ME!!!DON'T GET SCAMMED BY THIS COMPANY. Pros I don't like anything about bench. I can't say it enough time they are horrible Cons This place is a COMPLETE RIP OFF. I hope potential customers check these reviews before purchasing from them Review Source Response from Bench Accounting October 6, 2023 Hi Davis. Thank you for sharing your experience with us. We're concerned to hear about some of your frustrations and would love the opportunity to connect with you to discuss this further. We have passed this review to the Client Success team for further review. VR Verified Reviewer President, CEO & Channel Chief Computer Software Used the software for: Less than 6 months ### "RUN FAR FAR AWAY!" April 27, 2018 1.0 Pros Nothing food to say honestly. Never got it off the ground. When I asked for a refund it was a hassle Cons If you look around and have your ducks in a row you will find these people are price gouging businesses and their pricing tactics are horribly unfair to the prospective customer. My best advice is RUN FAR FAR AWAY! Review Source Response from Bench Accounting June 13, 2018 Hi George, I'm really sorry that your initial Onboarding experience didn't align with your expectations, and that you weren't able to experience our ongoing monthly service. We strive for clear and upfront pricing, which is why we have fixed pricing packages based on monthly expenses and add-ons. We are proud of the value we provide our clients as America's largest bookkeeping service. We do not price match with other businesses nor do we heavily discount our catch-up service. While we can't give you back your time, you have been fully refunded. We also have taken your feedback to our team to help ensure that we provide a consistent Onboarding experience and prevent situations like yours in the future. If there's more we can do to assist you, Sarah from our Client Care team is happy to speak with you further. TL Tony L. President Executive Office Used the software for: 2+ years ### "Best Bookkeeper there is! " September 8, 2020 5.0 Bench always delivers above and beyond and i love their service. Pros Bench is an amazing product that is in the cloud. I love that i can access my books from anywhere on the go and get a snapshot of how the company is doing week to week. Cons There are no cons at this point. I wish they started an accounting arm that tied to bench since their product is so awesome! Reason for choosing Bench They were the cleanest of online bookkeeping companies. Review Source Response from Bench Accounting September 23, 2020 Hi Tony! Thanks so much for the lovely words! We have a network of CPA's that we can refer to our clients. They are trained on our platform, and work really well with our service! If you're interested, let your bookkeeping team know, and they can guide you with next steps. All the best! PT Pierpaolo T. Digital Marketer Information Technology and Services Used the software for: 1-2 years ### "Handling Accounting Professionally With Bench" April 8, 2024 5.0 Pros Using Bench is very useful when it comes to accounting. It is affordable and well equipped Cons It handles very well and no issues with at all. Review Source NL Nick L. Creative Director Design Used the software for: 6-12 months ### "Only Do What Only You Can Do" February 6, 2021 4.0 Pleasant interactions with all personnel I’ve spoken with over the phone or via email. Onboarding was easy and comprehensive. The financials dashboard -+ the app is well designed and easy to access. Pros Offloading expense tracking was a massive weight off of my shoulders. I now have more time to lead my small team and know that my accounting is in good hands - if there is ever a question or discrepancy they reach out immediately. Cons Honestly the price. I wish it were significantly cheaper. Much of the expense tracking is already done through freshbooks, other financial input apps have APIs for the Bench team to use as well - so I don’t think the limited personal interactions (which is not a detriment-the less I can talk to accountants the better) warrants the steep price tag. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/) Reason for choosing Bench Deeper analytics and reconciliation of accounts Review Source Response from Bench Accounting February 18, 2021 Thank you so much for sharing, Nick! We're thrilled to hear that we have been able to help take a massive weight off of your shoulders! JC Jon C. Owner Restaurants Used the software for: 1-2 years ### "Bench Works! " April 29, 2019 4.0 Overall, I recommend bench to everyone. They do have their shortcomings, but in my experience it can be fixed by not giving so many clients to one person. My current bookkeeper is great and very prompt on delivering my books each month. I hope she sticks around. YMMV, but keep with it, bench is the best out there. Pros My QuickBooks was a mess. I had brought in duplicate transactions from syncing with square and I was going to need to manually adjust thousands of items. Then I found bench! The bookkeepers are relatively easy to get in touch with when you have an issue; you can book a call, chat, etc. Come tax time the year end summary they put together was amazing. It made filing taxes very easy. Cons The bookkeepers are spread very thin, and turnover is high. I've been with them a little over a year and I've had 3 different bookkeepers. I had to complain about one of them because he wasn't giving me a complete set of books each month. (They ended up giving a month free while they caught up my books.) It costs much much more than QuickBooks and doing it yourself, and you do have someone knowledgeable doing the work, but all than means nothing if your books are fragmented. Review Source DB Destiny B. CEO Wholesale Used the software for: 6-12 months ### "Ease of Use and Best Investment Ever" August 11, 2020 5.0 My overall experience is great. this is my second time using them. I had to leave the first time while switching my business format but it’s worth the investment knowing that my books are in order in I can easily track my growth and readjust expenses. Pros The best thing about the software is hands off. In comparison to other software you have to not only implement the software you have to hire someone to upkeep it/reconcile it every month, whereas this is all in one pricing. Cons The software may be a little confusing at first but with the customer service they help you navigate how to use the key features. I do wish there was a easier way to download a simple profit and loss and there are some other things that they may not be able to do that you need a CPA for but you at least have all your information in order for the CPA. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench All in one pricing Review Source Response from Bench Accounting September 22, 2020 So glad we are able to work with you again, Destiny. Thank you for sharing your experience! All the best. DS Derick S. President Furniture Used the software for: 6-12 months ### "A lifesaver" December 14, 2020 5.0 Overall I am more than pleased. I have no doubt that my books are being done correctly, which frees me up to deal with other things. Pros I love the ease of use. The portal is easy to get around in and I always have someone to answer my questions. Cons I would like to have a little more interaction as to tax planning. I understand that it doesnt necessarily fall under bookkeeping. But I would like to be able to have some sort of review. Review Source Response from Bench Accounting December 24, 2020 Hi Derick, we're thrilled to hear you can rely on our bookkeeping team to help answer questions that come up! We're also happy to hear that the online platform is easy to use so you can get the information you need quickly and spend those extra minutes on growing your business. Thanks for taking the time to share your experience! JW Jean W. CFO Consumer Goods Used the software for: 2+ years ### "Best Web-based/Remote Bookkeeping Full-Services " April 29, 2019 5.0 Great experience, we've been with them for 2 years now and we will not switch to anything else! Pros Extremely professional bookkeepers, easy to use user interface and 100% hands-free. They even have auto-linked bank accounts to pull your bank statements so you don't have to manually send receipts and statements. You can view your dashboard anytime and see live updates on your balance sheet. My CPA loves their books as well. Cons Sometimes the connection might be off and I'll have to upload documents anyways, and they'll still need my input for returning vendors/suppliers. Review Source SK Sunghoon K. President Education Management Used the software for: 1-2 years ### "convenient and accessible" April 29, 2019 5.0 With bench.co I've been able to see in real-time our financial statements without having to ruffle through paperwork or calling someone/visiting an office. I would highly recommend this service to any small business owner. Pros Bench.co has literally changed the way I operate my organization & school. Whereas in the past we'd have to wait, and work around local accountants who had 100's of clients in queue, Bench allows me the convenience and access to my virtual accountant 24/7 online and poignantly clear on all aspects of bookkeeping. Cons As with all software based services, sometimes Bench can lag in their monthly accounts at the beginning of the new year. This is a very minor inconvenience to the overall experience. Review Source SS Susan S. Owner Consumer Services Used the software for: 1-2 years ### "Great bookkeeping company" April 29, 2019 5.0 Overall Bench has saved me time with preparing all bank reconciliations and year end tax preparation. It's also a stress relief that it's done thoroughly and properly. It's not just one person being accountable for my bookkeeping needs but the company stands behind it. Pros I like the ease of having my bookkeeping done on a timely basis and not having to think about it until I get a message to review the month. I can then easily go in and make notes of any changes to be made or answer their questions to me. The customer service is excellent as well. They integrate with my payroll company too which saves time. Cons They don't integrate with my Customer Management System and they don't use QuickBooks which I also use. I process invoices through my CMS which also provides my scheduling, customer profiles, employee payroll reports, etc. I would love it if Bench would integrate their system to it so I can better track invoices. Instead I have to do that through QuickBooks but am only using a small portion of what QB offers since Bench does my bank reconciliation and they don't use QB. So I'm still paying for QB for this part of what I need. I have a daily service company and I process client credit cards daily in addition to tracking some clients that still write checks and a few who pay via ACH. I do that within QB. At this point I'm not aware of a better way if I want to continue using Bench for bookkeeping. Review Source MBL M. Brandon L. Owner Marketing and Advertising Used the software for: Less than 6 months ### "Extremely happy with my choice!" June 17, 2020 5.0 Overall, really great! They're super helpful. Most of the time they're quick to respond, but at times have needed to have an extra poke to get a response. That is a rarity. Usually, I'll hear back from someone by the next day at the latest. Pros Having all the data to see my business stats has been really helpful. They call it the "Pulse" which shows you the health of your business with a way to visualize how you're doing over time. I like that a lot. Bookkeeping is really easy for me now and I'm thankful I outsourced it. I just connect my accounts and drag and drop invoices and receipts that I scan or receive into the documents section and they take care of things. They also provide a nice, clean, easy to understand summary at the end of each year so my accountant can do my taxes easily. I have no regrets going with Bench. It definitely saves me a lot of time and stress. Cons I wish there are some nice comparable summaries like percentage growth or changes month to month, by quarter, and YoY. Prices still feel a little high to me and I wish there was an option for invoicing and receiving payments into my checking accounts. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench A good blend between what I need the most, pricing, and peer reviews. Review Source Response from Bench Accounting August 12, 2020 Thank you so much for your kind words! It's great to hear that we have been able to take away some stress. We've also shared your feedback with the appropriate parties for further consideration! BW Brent W. Financial Planner Financial Services Used the software for: 1-2 years ### "A great value of service for taking care of bookkeeping" August 20, 2019 5.0 Great experience and helpful service. Awesome value since an in-person CPA would be double the cost. Bench was especially around tax time when it comes to working with me to get my numbers buttoned up. Pros The iOS app is simple and easy to use. I appreciate the quick access to messaging back and forth with my bookkeeper, making notes about transactions, and they referred me to Gusto for an integrated payroll service Cons Some of the features like their Pulse tab of real time bank account syncing and electronic PDF statement syncing are glitchy. Switched from [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) QuickBooks required too much of my time and wasn’t learning transactions properly. Too many errors made for extra work on my part. Decided to make the jump since my business had grown and it was becoming more burdensome to keep up with after having kids to manage. Review Source BM Byron M. Attorney Law Practice Used the software for: 2+ years ### "Bench is great" February 17, 2020 5.0 My accounting was solved using bench, literally it's set it and forget it, these guys are top notch and make your life easy. Pros Incredibly supportive staff, intuitive friendly user-interface, provided year end tax portfolio that I could easily give to my CPA. Bench is just fantastic, I can't say enough good things about the way they have handled my accounts for the past 3 years, highly recommend. If you're a professional, this is for you. Cons The only con here is that I didn't switch sooner. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) I was ready to enjoy my practice and not deal with my books. Review Source Response from Bench Accounting February 26, 2020 Thank you so much Byron for your kind words! We are so happy to be working with you. Marian K. Chief Workflow Officer Internet Used the software for: Less than 6 months ### "White Glove Service for White Collar Small Businesses" November 3, 2020 5.0 Pros The customers service is incredible. I know that there is a TEAM supporting me, while I still know the name of my main contact person. The platform is easy to use and aesthetically pleasing. Cons I have not found anything I don't like about my experience with Bench. They're awesome! Review Source Response from Bench Accounting November 12, 2020 Thanks, Marian! DMO Djabire Marwan O. Manger Internet Used the software for: 2+ years ### "Bench review" February 8, 2023 5.0 Pros Easy to master accounting software and programmatic marketing is a little easier and is practically with Bench Cons One of the easiest software to find and use. No problem likely Review Source Response from Bench Accounting February 16, 2023 We're so happy to be supporting you and your business, Djabire. It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business! Bradley T. CEO Computer & Network Security Used the software for: 1-2 years ### "Fallen from Glory " February 29, 2024 2.0 Pros Simple Dashboard and Document upload process. Cons High Turnover rate Delayed Monthly Bookeeping Delayed Tax Filing Poor Customer Service Account Managers are completly usless when a problem arises Review Source EF Erik F. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "Completely alleviated stress while reducing my bookkeeping costs" April 29, 2019 5.0 When I first heard about Bench, I was nervous about switching from a standard, old school accounting firm I'd worked with for many years. Within a week, my fears were dissipating. Three years later, my fears are completely gone. Bench completely meets my needs as a small business owner - while saving me time and money. Pros Bench is SIMPLE. The software provides me an accurate and easy to understand overview of my monthly and annual financials with easy-to- process visuals and graphs. The software integrates automatically with my bank and credit card, alleviating the back and forth calls and emails I used to labor through with my former "brick and mortar" accountants. When I have a question, the Bench team is always available and quick to respond. Cons Nada! No complaints here! I have not experienced a single problem with the Bench software Review Source MH Missy H. Founder & CEO Alternative Medicine Used the software for: 1-2 years ### "Takes the hassle work out of financial reporting " April 30, 2019 5.0 Overall Bench has helped me to track and monitor my business financials. Tax seasons has been a breeze the last two years with Bench - something a lot of freelancers struggle with. Pros \- no need to use quickbooks - friendly and responsive staff when issues arise - individual bookkeeper assigned to your account - user interface is friendly and accessible - reporting features are solid - costs less than hiring your own bookkeeper - affordable rates which are advantageous for small businesses Cons \- auto syncing does not connect w Capital One bak accounts which results oftentimes a 2-3 week lag in getting monthly reports back - only retrospective reporting; no prospective budgeting features (need to use separate software) - does not provide tax accounting services; only bookkeeping - cannot easily customize revenue subledgers without discussing w accountant - no categories of fixed/variable expenses - cannot upload documents via mobile devices Review Source AB Anthony B. President Machinery Used the software for: 6-12 months ### "Satisfaction Guaranteed!!!" October 15, 2021 5.0 So far it's been very good. I'm glad that I gave Bench a shot. Pros The software is very user-friendly. I like how you can isolate your search to specific months or quarters or the whole year. Uploading documents is very simple. Overall using this software is a pleasant experience. Cons Sometimes it will not pull my bank statements and I have to submit them manually. Review Source Response from Bench Accounting December 16, 2021 Hi Anthony, we're so happy to hear you're loving the smooth integration and finding the software pleasant overall. Thank you for sharing your experience with us! Manabu T. CEO, Co-Founder Used the software for: 2+ years ### "Solves the Startup Book-keeping Headaches" October 4, 2017 5.0 All of my book-keeping headaches are gone! Pros I really like it that Bench people essentially leave me alone and they will do all the bookkeeping stuff for me. It is not my forte, so it is great and done at much lower price point than hiring a firm. The web interface is great and pretty much you upload your expense receipts and they will take care of it. Cons Occasionally the bank statement transfers stops, then takes a bit of trial and errors for it to work, only happens perhaps once a year or so. No biggie, but could improve it. Review Source Response from Bench Accounting October 5, 2017 Hi Manabu - Thank you for your kind words! We're thrilled to be able to ease the headache of bookkeeping for you. We've passed the message on to Nadeeshi and the rest of your team, and you've made their day much brighter. - SP CG Christina G. Owner Photography Used the software for: 2+ years ### "Seamless Bookkeeping" August 20, 2019 5.0 My experience has been overall positive! My bookkeeper is there when I need him and always professional and friendly! Pros Simply put, Bench took a headache away and made managing my bookkeeping easy and seamless. It also encourages me to be more aware of receivables and expenses + I really appreciate that I can check my books at any time, day or night. The overall look of the site is clean and approachable, and the interface is simple. Cons A few times my bank accounts have come "unlinked" somehow and I've had to go back in and link them. Reason for choosing Bench The ease of viewing my books online with 24-hour access. Review Source Response from Bench Accounting August 21, 2019 Hi Christina! Thanks for taking the time to share your experience with us! We've passed this along to your bookkeeping team, and I know they will be thrilled to hear this! VR Verified Reviewer Founder Marketing and Advertising Used the software for: 1-2 years ### "Using Bench for Bootstrapped Software Company a Year Now" April 29, 2019 4.0 Pros Easy. Don't have to do anything and they send you pretty monthly reports. Also, it makes tax time so much easier. If you're starting/new this is 1000000x better than trying to DIY. Cons It's possible at some point we'll outgrow Bench. Just as business grows there are more complexities and need for full-time staff. Still, it's great (GREAT!) when you're starting. Probably I'd like for it to be a little bit cheaper, but hey that's life. Review Source LB Lizardo B. Owner & CEO Marketing and Advertising Used the software for: 6-12 months ### "AMAZING SOFTWARE & CUSTOMER SERVICE" December 18, 2020 5.0 I'd definitely recommend this software to all my friends. Easy to use and great customer service. They get the job done. Great investment. Pros How easy it is to use the software. It shows you all the financial details of your business. Cons I'm really happy with everything they've done so far. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench Better quality and customer service. Review Source Response from Bench Accounting December 24, 2020 Thank you so much Lizardo! Our engineering team will be so happy to hear you're loving the software and we're glad we can provide you quick access to important information you need. We love working with you and your business, and look forward to what the future has in store. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.