# Bench Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Bench the right Bookkeeper solution for you? Explore 312 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137795/Bench-Bookkeeping/reviews --- Bench 4.5 (312) [View alternatives](https://www.capterra.com/p/137795/Bench-Bookkeeping/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Bench Ease of use 4.6 Customer Service 4.5 ## Pros and Cons in Reviews SA Suman A TAx preparer and Licensed ProducerAccounting, Self-employedUsed the software for: I used a free trial. “I also appreciate the clean reports and easy access to financials, which makes communication with clients smoother.“ September 11, 2025 Vincent C Project ManagerPrinting, 51 - 200 employeesUsed the software for: 6-12 months. “Can be pricey for what you get, limited to just bookkeeping (no invoicing/payroll), and harder to switch or customize later.“ February 2, 2026 KT Kishore T CEOComputer Software, 2 - 10 employeesUsed the software for: 6-12 months. “That had a decent workflow in place that lets business owners answer questions at their own pace“ September 16, 2024 Am Angus m ownerTextiles, Self-employedUsed the software for: Less than 6 months. “However, nearly two months later, my records remain incomplete, and the work done so far contains hundreds of miscategorized transactions. Despite repeatedly submitting requested documents, my accounts are still inaccurate, and there seems to be no end in sight.“ November 14, 2024 KB Kyla B OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Accountants are friendly - if you can get ahold of one.“ March 10, 2025 Paul W CEOConstruction, 2 - 10 employeesUsed the software for: More than 2 years. “They seem to intentionally delay and avoid reports by telling you they need one more thing or someone has to finalize and review before they can give you a report. When you realize you never got your report (because small business owners are busy, you know!), you reach out again and it is as if you never asked them for anything.“ March 14, 2024 KB Kyla B OwnerMarketing and Advertising, 2 - 10 employeesUsed the software for: More than 2 years. “Easy interface.“ March 10, 2025 NG Nick G OwnerFinancial Services, 2 - 10 employeesUsed the software for: More than 2 years. “Bench promising to fix and refund those services and tax filings and then never doing so, over and over fro months.“ April 4, 2024 ## Showing most helpful reviews Showing 1-25 of 312 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Chris B. Co-Founder Telecommunications Used the software for: 2+ years ### "Love Bench!" October 19, 2020 5.0 Bench is the easiest way to manage our books online. It's been a huge time and money saver over the last few years. Pros I've been using Bench for years now and it's so simple to see and manage my books. When something isn't categorized correctly, I add a comment and it's moved over to the right one. It's been great and easy to use. Cons The monthly income statements are behind often. I have to ask to get them on time. I wish it integrated with Quickbooks as my CPA can easily manipulate the data for reports. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I didn't want to do the work! Review Source Response from Bench Accounting November 12, 2020 Thanks, Chris! We appreciate you taking the time to share your experience and feedback. We've passed your comments to your team as well! Wishing you all the best. SL Steve L. Owner Management Consulting Used the software for: Less than 6 months ### "Friendly, helpful staff. Software is nicely designed and easy to use. It's too expensive." April 28, 2022 4.0 Overall, I've been very impressed with Bench. The people, organization, resources, and software are top-notch. The price, however, is too much for someone who is self-employed or a small business owner with limited transactions. I understand that you generally get what you pay for, but I don't feel that you get 10x the value over self-managed bookkeeping using Quickbooks, Freshbooks, or Wave bookkeeping software. Excellent product -- it's just not for everyone. Pros Everyone I worked with to understand and use the bookkeeping software was friendly, professional, and helpful. The dashboard analytics was very easy to understand and is very appealing. I also like that I can export all data into a single workbook (summaries and itemized transactions). Cons I don't like that the product is so expensive. Depending on how large your business is and how many transactions you're managing, this product may be too expensive. For example, I've used Quickbooks Self-Employed for years and it's under $20/mo. In comparison, Bench (without any promotions) is hundreds of dollars per month. Granted, they are provided professional bookkeeping services as well as the software, but for a business with 50 transactions per month, it is a little overkill. It's really the only thing I don't love about Bench. Alternatives considered [FreshBooks](https://www.capterra.com/p/142390/FreshBooks/)[Wave](https://www.capterra.com/p/178021/Wave-Apps/) Reason for choosing Bench I chose Bench over FreshBooks and Wave Accounting because of the bookkeeper assistance, design of the product, and ease of use. Switched from [QuickBooks Solopreneur](https://www.capterra.com/p/212141/QuickBooks-Self-Employed/) I wanted to test out Bench to see if the added cost would equate to advice on how I could save more than I'm spending. To date, everyone has been helpful but I have received no recommendations. Review Source Response from Bench Accounting May 5, 2022 Hi Steve, thank you for sharing your experience with us. It's great to hear that your team has been friendly, professional, and helpful. And that you are finding our User Interface to be appealing and easy to use. We're concerned to hear that you feel as though you are not experiencing the price to the relative value of our product. A member of our Client Success Team will be reaching out to you shortly. SS Sam S. Chief Operations Officer Retail Used the software for: 2+ years ### "3 years of relationship ruined by the bankruptcy and Employer.com acquisition" February 7, 2025 2.0 Pros Giving 2 stars instead of 1 out of respect for a once good company. Cons 3 years of relationship ruined by the bankruptcy and employer.com acquisition. I paid for all of 2024, but they won't finish my books for 2024 unless I pay them an incremental $1200 one-time fee or pay ~3K for another year of their service. Not right. Review Source aC aimee C. Owner Food & Beverages Used the software for: Less than 6 months ### "Helpful but pricey" August 4, 2021 4.0 Generally my experience has been good. The device is expensive compared to other bookkeeping devices. My biggest concern is that in working with the company you get handed off to several different staff. It has been hard to build a relationship with my bookkeeper for this reason. I’ve found that I have to reexplain a number of our specifics over and over again because I am working with new people within the company. It would be better to be assigned to one bookkeeper, especially in our case, which included historical books and present day books. My business isnt open yet but some of the limitations in the software (particularly a lack of an A/P system) cause concern for me in considering continuing use once we are open. Pros I like that the online interface is user friendly, albeit a little glitchy. Cons Software is glitchy and could use a bit of tweaking in order to ensure that it is more effective. Alternatives considered [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) Reason for choosing Bench We had a decent amount of historical data that needed to be tracked and entered. This felt like a huge undertaking and we needed the assistance. Doing that was a good experience and the bookkeeper that we worked with was really helpful. I am not sure that we will continue to use the service for future months, especially once our business is open and the books become more complex. Review Source Response from Bench Accounting August 18, 2021 Hi Aimee, thank you for taking the time to share this with us! We're so happy to hear that you had a seamless experience with your historical bookkeeping. Regarding bookkeeper turnover, we completely understand how this can be frustrating in terms of user experience and this transition process is something we're actively working on improving. Building that working relationship with your bookkeeper is, understandably, quite important which is why we often recommend scheduling monthly check-in calls with your team! JF Jacob F. Owner Computer Software Used the software for: 6-12 months ### "SaaS, but with people you get to know" November 8, 2022 4.0 Bit of a bumpy onboarding with aggressive trials clearly operated by a different team, but so much smoother once you start a subscription and are assigned your bookkeeper. Pros A pleasant mix of self-service software, with a reliably consistent team who does genuinely get to know my business. Cons It is a walled garden, so no integrations with any existing software. Leads to a lot of duplicate or redundant content in Xero, Expensify, and other tools I use. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench I still use Xero for accounts receivable, but I was struggling to do my own accounting. Review Source Response from Bench Accounting November 17, 2022 Hi Jacob, thank you so much for taking the time to write this review and providing feedback. We're thrilled to hear that your team has been consistent and knows your business. We have also taken your feedback back to our teams internally to see if there are any improvements we can make KT Kishore T. CEO Computer Software Used the software for: 6-12 months ### "They WILL miss the deadlines. No doubt" September 16, 2024 1.0 Really bad and dishonest service. They always claim that they marked the file as high priority...but nothing happens. Pros That had a decent workflow in place that lets business owners answer questions at their own pace Cons They are not well staffed. They miss the deadlines often. They are not honest with the timelines. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) The promise of better accounting and less expenses Review Source MM Marie M. Founder Photography Used the software for: 1-2 years ### "Bench dropped the ball & gave me a partial refund. " July 23, 2020 2.0 I tested Bench out at the end of 2019 and then hired them for my entire 2020 books. In the beginning, they were on top of things. Then, mid-summer they dropped the ball. My account got passed to another team, and they didn't even touch my books for months. It was a mess. I reached out to customer service and they did give me 2 months of a refund, because the customer service rep (who was very kind & courteous) saw what I saw. In December, I requested for my bookkeeper to fix some miscategorized transactions and later asked, "Hey were those fixed?" She said she fixed them, which was a blatant lie! On top of all of that, it took them about TWO MONTHS to do my final end of year books that I could pass onto my CPA. I was told they were uploaded, but then they weren't there when I looked for them. I had to request, "Please upload them again." They apologized and did so right away, but by the time I saw them, thank goodness for the COVID extension, because I literally didn't have my deliverables from Bench until April 2020. My filings would have been late. Pros Bench is easy to use and navigate. In the beginning, they were fantastic at answering questions I had to help understand how my bookkeeping was being handled. That's about the only good thing I have to say. Cons I spent more time dealing with Bench all year long than when I was doing my own bookkeeping on a simple spreadsheet. I expected a learning curve in the beginning. They promised it would get easier "as we learn about your business and transactions," but I found month after month that the same transactions got flagged needing my input. Then, when I did thorough checks on my books, I found several transactions not in the right category. The other thing I didn't like was that my bank constantly needed to be reconnected. I truly felt like I spent more time handling Bench than I would've spend just doing my own bookkeeping. Alternatives considered [QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/) Reason for choosing Bench I chose Bench, because I was hearing good things about them from Ash Ambirge of the Middle Finger Project whom I adore & trust. I liked the idea of a real person on my books, not software I had to manage. Review Source JB Jonathan B. Partner Retail Used the software for: Less than 6 months ### "Excellent Book Keeping Software For Running Your Business" August 25, 2020 5.0 Understanding the financial health of our business has been critical in making decisions both long and short term. Bench helped free up the minimal time that we as business owners have and spend more of that time focusing on our business, which has been very helpful. Pros It was great to see a breakdown of all three financial statements for our business, both from a macro and micro perspective. Being able to pull up accounts and see specific transactions from desktop and on the go through mobile was indispensable in running a healthy business and planning for the future. The messaging system was prompt and efficient for keeping in touch with our book keepers and account manager with any pressing questions. They were always very professional and did high quality work. Any questions or concerns with categorization and interpreting information were answered well. Cons I think it would be helpful to expand the software to allow for the dropping of all receipts into our account in order to have a one stop location for accessing and printing receipts for accounting and tax purposes. We were informed that only high ticket items needed receipts, and so we ended up using other third party software to track mileage and keep track of receipts. Alternatives considered [Xero](https://www.capterra.com/p/120109/Xero/) Reason for choosing Bench Recommendations from online users, Youtubers, and a good first hand experience from the beginning while switching over to Bench. Review Source Response from Bench Accounting September 23, 2020 Hi, Jonathan. Thanks so much for sharing your kind review! We also appreciate you taking the time to share your feedback. We have shared this to the appropriate teams. SH Shannon H. Partner Online Media Used the software for: 1-2 years ### "Very Happy" January 4, 2022 5.0 Pros My Team and I are very happy with the Bench software and customer service. It's easy to use, a breeze to read, and simple to update. Cons The lag time to get a response from a human being is something I'm getting used to as our world is moving to the online/AI experience. Alternatives considered [QBank](https://www.capterra.com/p/125945/QBank/) Reason for choosing Bench The customer service team did a great job selling it and they've kept their promises over the course of our time. We appreciate a vendor who actually delivers what they promise and Bench does just this. Switched from [QBank](https://www.capterra.com/p/125945/QBank/) We were looking for a more simple experience, something with a personal touch by CS. Price was of course a consideration and Bench is competitive. Review Source Response from Bench Accounting January 21, 2022 Wow! We're absolutely thrilled to hear that we have been able to give you piece of mind, knowing that your bookkeeping is in great hands! It's also amazing to hear that your team has been professional, friendly and knowledgable. Thank you for sharing and for being with us, Shannon! John W. Owner operator Retail Used the software for: 2+ years ### "Better Suited to Larger Companies " July 15, 2023 5.0 Bench is useful and helped me to navigate the early days of my company, but I could've saved a lot of money doing some of the data correlation myself and hiring a tax expert directly. Pros I like that Bench can customize the experience and give you almost any list of metrics. Cons Bench is more expensive than other options I've tried, but much of that is my fault. Their pricing is based on working with much larger companies. Review Source Response from Bench Accounting August 17, 2023 Hi John, we're so happy to be supporting you and your business during the growth of your company. We strive to offer competitive pricing to reflect the value of the services we provide, including access to a dedicated team of in-house bookkeepers and our proprietary software that automates many bookkeeping tasks. AM Amber M. CEO Marketing and Advertising Used the software for: 1-2 years ### "Warning: Do Not Use Bench Tax Services " July 28, 2023 1.0 I use it because I've already paid for the tax return to be filed with them for 2022 and don't want to have to pay twice to have it filed. I will never use them again for a tax return and feel their ability to offer this service should be revoked as I have never worked with a more unprofessional tax service. Pros After months of back and forth with their accounting team I was finally put with an account manager who knows what they are doing and can communicate effectively Cons They are incapable of filing an accurate tax return. It is now August and they are still figuring out how to file my 2022 return. Each time they send anything over there are multiple errors they need to fix. Their response times are abysmal and their team has little to no knowledge about actual tax compliance and filling. Review Source Response from Bench Accounting August 17, 2023 Hi Amber, thank you for taking the time to continue to share your feedback with us. We're sorry to hear about your experience and are currently looking into it. A member of our Client Success team is in active communication with you regarding this situation, and if you have any additional questions or concerns, please let us know. ES Emily S. Owner Marketing and Advertising Used the software for: 6-12 months ### "One less thing off of my plate... " November 9, 2020 5.0 I am saving myself hours and hours of handling the bookkeeping. I am confident that it is done correctly and I am not missing anything. I like having someone to ask bookkeeping questions to if need be. Pros I was hesitant to start Bench because I thought I could handle the bookkeeping for our business on my own. Managing money has always been a strength for me. However, as my company grows I find that I need to keep delegating and removing things off of my plate. At the same time as a business owner I like to keep as much cash inside the company as possible. I finally gave the free trial a chance and it has been the BIGGEST weight off of me. I know that my bookkeeping is totally taken care of and done professionally. The stress of organizing everything for taxes is lifted off, and I know that I always have someone working on it everyday on my behalf. Anytime I have questions I get an immediate response along with very valuable advice. I am a Bench customer for life! Cons I don't like that it keeps disconnecting to my bank account. We've had a few technical issues with that. It can be very time consuming and frustrating especially since I am extremely busy already. I also have to confirm purchases from months prior and that can take a long time! When I confirm those purchases it is usually 30+ transactions and at that point I don't even remember all of them so it takes a while for me to locate receipts. I really dislike that too. I wish it were less expensive for us a small business owner as well. Reason for choosing Bench The free trial. I didn't even look into other companies. I happen to come across an ad for Bench and I wanted to do the free trial. When I saw how much it took off of my plate I was in. Review Source Response from Bench Accounting November 12, 2020 Hi Emily! We're thrilled to hear that we have been able to take one more thing off your plate. We have also shared your feedback with your team! A member of our Client Success team would also love to connect with you regarding your pain points. We will be reaching out via email shortly! KM Kacie M. FNP, IBCLC, CEO Health, Wellness and Fitness Used the software for: Less than 6 months ### "Really Disappointing" February 16, 2024 1.0 Poor. I do not feel that I am getting my money worth. Pros I thought I would enjoy seeing where my business expenses were going, but so far I am not able to tell what is going on. Cons No turn around on items I need categorized. No follow up. Slow to respond. Review Source Response from Bench Accounting February 19, 2024 Dear Kacie, Thank you for taking the time to share your feedback with us. We're truly sorry to hear about your disappointment with our service. Providing clarity and efficiency in managing business expenses is indeed a top priority for us, and we regret that we have fallen short of your expectations. Rest assured, your feedback is invaluable to us, and we are actively working to address the issues you've raised. We are committed to improving our responsiveness and communication channels to ensure that all our clients receive the attention and support they deserve. We genuinely value your business, and we are committed to earning back your trust and confidence. A member of our Client Success Team will be following up with you shortly. Thank you for your understanding and patience as we work to resolve these issues. VR Verified Reviewer coo Retail Used the software for: 1-2 years ### "Frustrated -" March 14, 2024 1.0 Cons I never leave reviews but we are really frustrated , hoping someone will pay attention to our account after continuously messaging and emailing customer service. Our books from last year are still not wrapped up. We have continually asked emailed, texted without a resolution. This is going to extend our tax bill and planning. Review Source VR Verified Reviewer CEO Retail Used the software for: 6-12 months ### "Good start, low customization" February 9, 2021 5.0 Overall, I still recommend Bench if you are starting out and a small business under $1 Million in sales. However, as you grow, I would recommend switching to Quickbooks. Pros Prior to Bench, we used Quickbooks, and it was lifesaver! We had no idea how to use Quickbooks for bookkeeping and Bench made it easy for us. There was low setup involved and their dashboard was amazing. Cons As our company grew, we needed more information in our financial statements. At the time, there was low customization with Bench, and we couldn't add or change things in regards to our Profit and Loss statement. Also, at the time, they only did cash based accounting. Review Source Response from Bench Accounting March 2, 2021 Thank you for taking the time to share your experience and feedback. We are constantly looking to improve our service, and listening to your feedback is hugely important to us! VR Verified Reviewer Brand, Marketing Communications & PR Strategist Public Relations and Communications Used the software for: Less than 6 months ### "The Back Pocket Tool That Solved My Bookkeeping Blindspot" October 20, 2020 5.0 Overall, I find Bench.co to be an accessible, easy-to-use, game-changing bookkeeping tool and resource for entrepreneurs & SMEs. The team is efficient, friendly, patient, and thorough (even when I had an adverse reaction to tackling my stuck-point when it comes to bookkeeping and I managed to even annoy myself I was treated kindly, a currency I don't take lightly, especially this year). I even got a goodie from a referral. It felt awesome to be rewarded! Pros We all know that transitioning from the "idea" stage of a side gig to a real independent consultancy can be tricky. Without the right mentorship or support for small businesses, many are under the impression they don't need a bookkeeper. If I had known then what I know now, it could have saved me thousands of dollars and time which is priceless to time-scarce bootstrappers with multiple streams of income. I also like that Bench.co works closely with FreshBooks so when I need help I hear from both teams when needed. It's not just the AI in software, it's the EQ and human relationships that make it all come together. Bench.com are definitely real humans which I loved! Cons A real struggle bootstrappers have is time. Therefore, it was a near emotional crisis to embrace I had to go into my documents like a surgeon to know every weird detail of each expense which is time-consuming as the names may slightly differ from the actual purchase. Review Source Response from Bench Accounting November 12, 2020 Thank you so much for sharing your experience! We really appreciate it. JG Joshua G. CEO Hospitality Used the software for: 1-2 years ### "Bench is Amazing" March 14, 2021 5.0 Bench is amazing. As a small business owner I was spending too much time categorizing expenses and correctly documenting items for the P&L or balance statement. Bench offers such an amazing service and any time I had a question or issue my Bench specialist was right there. I would highly recommend Bench to anyone who needs bookkeeping services (and their tax team is amazing as well). Couple all of that with their service team's (big shout out to \[SENSITIVE CONTENT HIDDEN\]) genuine care for you and your company and you have kind of a no brainer. Pros The platform is intuitive and easy to use. You speak directly with the individual managing your account, which is nice for continuity. Any discrepancies are easily adjusted or annotated. It exports to multiple file types for integration with other platforms. It links with your accounts so you don't have to manually input everything. AND THEIR TEAM ACTUALLY CARES ABOUT YOU, which is a breath of fresh air. Cons Sometimes there are functionality issues with linked accounts, but usually it is because of the security protocols of the bank or account. Review Source Response from Bench Accounting March 18, 2021 Wow! Thank you so much, Joshua. We are absolutely thrilled to hear about your experience. We're excited to keep providing the support you need so you can continue to grow your business! TC Toni C. Owner Food & Beverages Used the software for: 1-2 years ### "Thanks Bench!" May 5, 2022 5.0 Bench has been a life saver running a business is hard and you have to wear a lot of hats and get very little sleep. But, Bench makes the accounting side so much easier. Pros It is easy to use. It is smart and captures transactions in categories once I have categorized them once which saves me a TON of time. Cons So, far I haven't found anything I don't like. Review Source Response from Bench Accounting May 12, 2022 Wow! Thank you so much for the glowing review, Toni! It's great to hear that we've been able to give you valuable time back, so you can focus on growing your business! vK victoria K. VP/Creative director Marketing and Advertising Used the software for: 2+ years ### "Must have for sanity" May 5, 2022 5.0 The customer service is helpful with any questions we may have Pros It's easy to use and understand. Makes our business run smoothly. Cons Having an accountant that will answer any question you may have with a real explanation is really a dream come true. For anyone who doesn't have accounting background this really is a must have. Reason for choosing Bench Working with a real firm was not pleasant Review Source Response from Bench Accounting May 19, 2022 Hi Victoria, thank you so much for taking the time to write this review! We are thrilled that we have been able to give you your time back so you can focus on growing your business! VR Verified Reviewer Director | Strategic Value Services Used the software for: 2+ years ### "No more all-nighters at tax time! Easy to use, great support team, no more headaches." October 5, 2017 5.0 Pros The interface is clean and easy. Submitting expenses is easy and in most cases automated. My team, led by customer rep, is very responsive. Cons The only thing and I'm splitting hairs is that for more detailed ecommerce analytics, I need to either go to my ecommerce platform and/or pull other data for company performance. It would be helpful to be in one place. But that's a tall order for the great Bench price. Review Source Response from Bench Accounting October 6, 2017 Thank you for the review! We're excited to hear your books are no longer keeping you up at night. I've passed along your feedback regarding ecommerce analytics to our development team as well. - SP PB Patricia B. Business Owner Arts and Crafts Used the software for: 2+ years ### "Excellent Solution for Tracking Business Expenses" May 5, 2019 5.0 Bench has set my mind at ease that all of my business costs and expenditures are being accounted for successfully and tracked. Pros Very easy to use . This product has been very useful for me to track all business expenses and have all of the required audits of my accounts while also producing annual earnings reports. Very professional. Cons It would be nice if the system was able to read the memos for checks written to determine the purpose for the expenditure rather than the business owner having to review each check and identify its purpose for the business. Review Source VR Verified Reviewer Founder Telecommunications Used the software for: 2+ years ### "Completely botched our accounting--left with thousands of dollars of fines--Non Responsive" March 1, 2023 1.0 It is a scam. They want you to think that you're using a product but in reality it's a bunch of people in the background trying to maintain the appearance of tech. They have caused us to incur fines of over $15,000. Do not use Bench. Pros It seemed like it was going to be easy and helpful but that is not the case Cons It's impossible to talk to support, they didn't file any returns for us even though we have paid them for 3 years. Customer support is rude and non-responsive. I would trust them with anything. Review Source Response from Bench Accounting March 9, 2023 Hi Giovanna, thank you for taking the time to continue to share your feedback with us! We're sorry to hear about your experience. Our Client Success Team and Bench Tax Team are currently trying to get in touch with you to find a resolution, we urge you to respond to their email. JL James L. Owner Retail Used the software for: 1-2 years ### "Shockingly Incompetent" February 24, 2021 1.0 I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program. I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program. It was the most recent encounter with them over the PPP program that motivates me to write this review, to warn the public. They should not represent themselves as PPP experts. Pros The pros are beside the point because the cons are so overwhelming. Cons I had Bench do a full year of bookkeeping for my company and consulted them on aspects of the PPP loan program. I found them shockingly incompetent. Many mistakes. Much flat-out wrong technical information about the PPP program. They should not represent themselves as PPP experts. Review Source Response from Bench Accounting March 11, 2021 Hi James, thanks for taking a moment to share your feedback. We always want to make sure we're continuously addressing client questions and their experience. We had passed your concerns to our Client Success Team and understand a senior leader has been in touch with you to discuss this further. We really appreciate your transparency as we work through this with you. IS Ivan S. Owner Food Production Used the software for: 6-12 months ### "Big relief " April 21, 2022 4.0 Pros That I don't have to manage books myself. Cons I don't really like the user interface or the reconcile feature. Review Source Response from Bench Accounting April 28, 2022 Hi Ivan, thank you for sharing your experience with us! We are happy to hear that we have given you back your time so you don't need to manage your books yourself. We're concerned to hear about your frustration regarding the reconcile feature and our user interface, and would love the opportunity to discuss this further! A member of our Client Success Team will be reaching out to you shortly! SE Smiley E. Gym Owner / Jail Chaplain Health, Wellness and Fitness Used the software for: 6-12 months ### "GREAT COMPANY! AWESOME PEOPLE! INCREDIBLE SKILLS!" June 16, 2021 5.0 We really enjoyed working with Bench, & will continue to do so. \[SENSITIVE CONTENT HIDDEN\] & everyone at Bench are extremely good and they care about what they're doing. Pros I enjoyed the "Messaging" feature & the 1-on-1 calls to straighten out any questions about different expenses & purchases. Cons I can't think of anything we did not like. Review Source Response from Bench Accounting June 18, 2021 Wow, thank you for the kind words, Smiley! We're glad to hear that you've been utilizing the message feed as well as having conversations with your bookkeeper to get the support you need for your business. Thank you for being with Bench! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.