Who Uses This Software?

Satsum works with companies from small/medium businesses to large multinationals. Our fair and scalable pricing suits companies of all sizes. (http://satsum.com/pricing)


Average Ratings

1 Review
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online

Vendor Details

  • Satsum
  • www.satsum.com
  • Founded 2014
  • United Kingdom

About Satsum

Manage customer feedback and improve service. Use machine learning to understand customer needs, highlight actions for improvement.


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Satsum Features

  • Action Management
  • Analytics
  • Customer Segmentation
  • Dashboard
  • Feedback Management
  • Knowledge Management
  • Multi-Channel Collection
  • Sentiment Analysis
  • Survey Management
  • Text Analysis
  • Trend Analysis
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management

Satsum Reviews

Nice design

Apr 09, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Looks much better than the other tools I've used.

Vendor Response

by Satsum on April 09, 2015

Thanks Ray, we put a lot of effort in designing the respondent experience, we think it's key to boost response rates!