Who Uses This Software?

Any customer who needs to manage email or PST files in Microsoft Exchange or Office 365.


Average Ratings

9 Reviews
  • 4.5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $23.00/one-time/user
    See pricing details
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Sherpa Software
  • www.sherpasoftware.com
  • Founded 2001
  • United States

About Mail Attender

Mail Attender is a comprehensive tool for Microsoft Exchange email management. Mail Attender rules can manage content stored in mailboxes, network PST files, desktop PST files, Online Archives or public folders. Combine a flexible set of conditions and actions into scheduled rules to copy/move/delete message content, formulate custom reports or gather statistical information about Exchange data.


Mail Attender Features

  • Data Recovery
  • Email Archiving
  • Email Monitoring
  • Queue Manager
  • Response Management
  • Routing
  • Shared Inboxes
  • Signature Management
  • Spam Blocker
  • Whitelisting / Blacklisting

Mail Attender Reviews Recently Reviewed!

Great Customer Service

Jan 26, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: We have used the Sherpa product for a while and have found it to be easy to use. There tech support is one of the best of the various applications we use.

MailAttender for Exchange

Jan 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We use MailAttender for Exchange to copy selected mail from a group of users and copy it into a Media mailbox for review. This process allows us to set up a rule on specific conditions being met before copying proceeds. We also created a rule to delete mail daily based on date. Great product.

Manager of Messaging and Collaboration

Jan 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to scan Exchange mailboxes and act on messaging with a variety of options.

Cons: We have run in to some bugs which required patches or upgrades to the software. Have to have multiple servers (7) for our environment.

Overall: Experience of filling out the survey was fine. Experience with Sherpa Mail Attender software has been very good. We use it for managing (deleting) our mail older than 90 day.

Recommendations to other buyers: No.

Mail Attender Rocks!!!

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to setup and use...great logging.

Cons: None so far.

Overall: We have been using Mail Attender about 6 months now to handle a 6 month purge that we run against all mail files and it has been fantastic. We are getting ready to use it for archiving as well and the support we have received to get everything running has been great. We have also made requests for some functions that were not in the product and Sherpa made those happen extremely quick. Plain and simple the product just works so if you are looking for software to help you control your mail files look no further because this is what you want to use.

Recommendations to other buyers: Just buy it...you won't be disappointed.

Gets the job done

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great logs so you can see what is getting done or not done. Once you get it running, you can forget about it since it gets the job done.

Cons: So many features that it can sometimes be hard to navigate to what you need.

Overall: Great product and great company to deal with. They have always stepped up to help. Even wrote a new feature for use to help keep mail boxes cleaned up.

Vatsala Upadhyay

Jan 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Comments: It was very easy to install and use the software. It had all the features I needed from an Archiving software plus more.

Great product great team of people to work with

Mar 04, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We've been using a customized version of this product for several years and are extremely satisfied. I especially want to commend the support team on their expertise and rapid response. Top notch.

Simple to use. Easy to install!!

Mar 03, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Title pretty much says it all. Had this application up in a hurry and doing what I need it to do. My sole purpose with this app is to be able to manipulate email in mailboxes and/or purge email which it does well. Again...easy to setup.

The only Cons. I wish it was faster....but I fully understand the MAPI limitation. As well, I wish there was more flexibility in how I can arrange groups of users and mailboxes...

Great Application

Feb 24, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is one of those applications you can just set it up and then leave it and it just keeps doing it's own thing. We have strict email retention policies so we purchased Mail Attender a few years ago and it is great. Technical support is quick to get back to you and they have helped me tweak things I did not even realize I could do to make it run even better for me and require even less input from me. It helps keep the mail down on the server and even helped me find hidden pst files across all of my file servers when we were told those needed to go away as well.

Vendor Response

by Sherpa Software on February 27, 2015

Thank you for the review Melanie! Policy enforcement and PST management are definitely two of Mail Attender's strengths. We're glad that both the product and our customer support are living up to expectations. All the best!