Who Uses This Software?

We work together with franchises of all sizes in all industries.


Average Ratings

10 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $20.00/month
    See pricing details
  • Pricing Details
    Per location fee - custom pricing available for larger systems
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • FranchiseBlast
  • franchiseblast.com/fieldaudits/
  • Founded 2007
  • Canada

About FranchiseBlast

FranchiseBlast's scorecards, field audit app and countdown to opening checklists are used by over 13,000 locations for 90 brands globally. These user-friendly and mobile tools enhance operational efficiency, compliance and brand consistency while helping you get the best possible unit-level economics for your franchisees. We help franchisors succeed at being a coach, not a cop, all the while being supported by our team. You set the course, and we help you get there. Let's enjoy the journey.


FranchiseBlast Features

  • Automatic Re-ordering
  • Commission Management
  • Construction Tracker
  • Franchise Intranet
  • Job Scheduling
  • Online Store
  • Website Manager

FranchiseBlast Reviews Recently Reviewed!


FranchiseBlast auditor review

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is easy to navigate and click through the questionnaires.

Being able to view executive summaries or only failed questions.

Very organized and works offline when data service is not available.

Cons: Every now and then some glitches and maintenance issues in the middle of the business day - slows things down.

Sometimes pictures would not upload and unable to navigate to next page by clicking the next page button.

I wish it would be easier to change date and time on audits. Sometimes changes are required to certain audits then the actual real time and or date is not accurately reflected.

Overall: Overall it is a great tool for auditing.

Vendor Response

by FranchiseBlast on July 27, 2018

Thanks for the honest review!

Nobody's perfect and I'm happy to discuss issues and feature requests with you.

We indeed capture the both the start & end date of the audits and show these on the audit reports. When going back and making changes at a later date, it does affect these dates and I believe you're requesting for it to remain unchanged. I sent you a quick private note to learn more about your needs so I can communicate this to our product manager.

As for the glitches/maintenance issues, we did observe a few months ago that your team was not being redirected to a secondary server during some preventative maintenance whereas our other users were redirected without issue. We believe it may have something to do with the devices your company is using, but aren't 100% sure. As we haven't pinpointed the root cause for this situation yet, I did also reach out privately to investigate further.

Thanks,
Jason

Support is Everything!!

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have had some issues in the past and CSR has been so fast in returning my calls!! Usually I am in the field, trying to start and audit or in the middle of an audit and really needing any answer quickly so I can proceed. He always comes through for me. He recently put an audit that we only use in our corporate stores on Franchise Blast (for just 25 stores) and it has made my life so much easier.

Cons: I have had no issues lately. I wish we had a timing feature build into our ticket time section so I do not have to use my phone and the iPad simultaneously.

Overall: Using Franchise Blast to perform my audits has made my life so much easier. I can't even believe I used to do a 14 page audit on hard copy and enter it all in on an Excel spreadsheet

Vendor Response

by FranchiseBlast on July 30, 2018

Hi there - the team of us at FranchiseBlast are glad that the tool is making your work life more positive. We did hear about this feature request before and we added it, because we observed our customers multi-tasking like you said. So - we hope that the timer feature will help. Reach out to our support team to learn all about it!

Great System

Jul 24, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Incredibly user friendly, system works very well and is very dependable. The team is responsive and works hard to make sure that everything works the way that the customer needs it to. Great value.

Cons: Very functional. If you want something that just works great and you do not need to make it overly image heavy or personalized with unnecessary additions and imagery this is the program for you.

Overall: We have expanded the way in which we use the system due to the fact that it is dependable and has grown with our organization in exactly the way we needed it to. The team is very responsive and have done a great job in building a system that meets our needs and integrates well with our systems.

Great Platform

Jul 27, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very easy to use and the multi level users and reports are very helpful and easy to share.

Cons: Not being able to integrate other info into through a different platform. But they have said it was a great idea and would work on a solution. Very progressive.

Overall: Their team is dedicated to listening to your needs and will try to develop a solution, if possible. Customer support is always fast, efficient and friendly. A company that is very easy to work with!

Paramount Fine Foods

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Functionality

Customization

Daily updates

Customer Service

Cons: Daily reports are great when there new information, daily reports that are the same as the previous day (s) can be redundant and create a habit of just filing or deleting.

Overall: We are using Noraxx to improve restaurant cleanliness and process implementation.

Neal and the team have been great to deal with, professional, responsive and flexible.

Vendor Response

by FranchiseBlast on July 31, 2018

Hey Greg,
Thanks for the review! Just a quick note on the daily digest: if you're receiving the daily digest even if there were no new audits on the previous day, it's likely a symptom that there's a pending task assigned to you or an overdue task associated to someone in your territory.

If you need assistance clearing out old tasks in bulk that were mistakenly left open, or if you'd like to customize what is included in your daily digest, feel free to contact support and we'll help you out!

Thanks,
Jason

ROM

Jul 30, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: all audits stored in one place

able to compare audits

easy to use when you figure it out.

gives you lots of useful info to help my franchises improve

Cons: the offline updating didn't always update.

very little info or job aids to learn the software.

two many tasks to load a picture

Overall: improving operations

Great Platform

Jul 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use and very beneficial to help track and develop business plans.

Cons: can sometimes go off line but does sink to the cloud...

Overall: customer service is very quick at fixing issues

Franchise Blast

Jul 27, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The different ways the software can be used as well as the audit graphs

Cons: It seems to have difficulty functioning in mobile site

Overall: Keeping all documents in one electronic place very organized

Auditing software that is easy to use and easy for everyone to understand!

Dec 14, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We looked at many different QSR auditing software companies when we were ready to switch from the current system. This was the only choice once we tried it!

We've had the software since June and the customer service is amazing and fast, they always take our ideas to make any changes and our franchisee's love how easy it is to use and to see their results asap!

Vendor Response

by FranchiseBlast on December 14, 2015

Thanks for the kind words Wendy!

Great product, awesome team!

Dec 18, 2015
5/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: We have been using the Field Audits platform for some time now. Easy, simply and very effective. Overall a great product. What really stands out is the great team behind the product! They understand our needs and do everything they can to address them. A pleasure to work with!