# EV Reach Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about EV Reach Software - reviews, pricing plans, popular comparisons to other Remote Support products and more.

Source: https://www.capterra.com/p/137908/Goverlan-Reach

---

# 

 EV Reach Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

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[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

EV Reach

## What is EV Reach?

EV Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. EV Reach key features include: Remote Control / Unattended access to users machines / Behind-the-scenes systems mgmt / Automated, enterprise-wide inventory reporting, software updates & security patch installs / Automated case notes creation / Monitor Multiple Machines / Active Directory admin and Pswd mgmt

## What is EV Reach used for?

[Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/)

Top alternative

Featured

Overall rating

Based on 132 user reviews

Reviews sentiment

Positive

98%

Neutral

1%

Negative

1%

Starting price

$40

Other, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for EV Reach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.easyvista.com&name=EV Reach)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### EV Reach

4.6 (132)

VS.

[4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/)

Starting Price

$40

Other, Per Month

Starting Price

$29.5

Flat Rate, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.5 (132)

Ease Of Use

4.7 (11,608)

Value For Money

4.6 (114)

Value For Money

4.8 (8,209)

Customer Service

4.6 (114)

Customer Service

4.6 (7,501)

## EV Reach alternatives

[4.7 (1,395)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/)

Starting price

$480.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.7 (733)](https://www.capterra.com/p/162972/Splashtop-Business-Access/reviews/)

Starting price

$6.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

Highest Rated

[4.9 (282)](https://www.capterra.com/p/145125/dualmon-Remote-Access/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

99%

of reviewers

rated it above 4 stars

[4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/137908/Goverlan-Reach/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Remote Access/Control

4.5 (11)

90.91% of 11 reviewers that rated this feature as important or highly important

Access work applications remotely, for when working away from the office and/or traveling

File Sharing

4.3 (10)

50.00% of 10 reviewers that rated this feature as important or highly important

Public or private sharing of digital files such as documents, audio/video, images, and more

Real-Time Chat

4.4 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Engage in direct, instant messaging with customers, users, etc.

Unattended Access

3.9 (10)

60.00% of 10 reviewers that rated this feature as important or highly important

Manage computers located anywhere without the remote customer present at the other end

Screen Sharing

4.2 (9)

55.56% of 9 reviewers that rated this feature as important or highly important

Digitally share screen view with others

Session Recording

3.5 (6)

16.67% of 6 reviewers that rated this feature as important or highly important

Record active support and chat sessions for auditing and training

EV Reach 56 features

Define levels of authorization for access to specific files or systems

Integrates with Active Directory

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Highlight content and/or make notations about parts of content

Track, manage and store the applications of potential future members, customers or candidates

A record of all activities within the system, including user access, changes made, etc.

Verify the identity of users/devices to enable secure access

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Leave comments and notes on documents for others to view

Track and manage adherence to policies for any service, product, process, or supplier

Add customized logos and colors to align with company branding

Alter the layout and content of reports

Import and export data to and from software applications

Access client's system information, including hardware and software configuration, to perform diagnostics

Access system information, including hardware and software configuration, to perform diagnostics

Store, manage, and track all electronic documents in a centralized location

A chronological record of actions or occurrences within a network, software, or process

Create, save, and store files

Public or private sharing of digital files such as documents, audio/video, images, and more

Move files across different systems or networks

Ability to chat online in real time

Observe and track the demand, usage, progress or quality of a system, product, or user

Access multiple screens from one centralized location

Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Helps control, track and monitor printing processes

Engage in direct, instant messaging with customers, users, etc.

Receive data and information in real time

Active monitoring of systems, applications, or networks

Notifications that are delivered to users as soon as an event occurs

Receive system updates as soon as any changes are made

Access work applications remotely, for when working away from the office and/or traveling

Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications

Provide support to your customers and employees remotely over a shared network

Deploy updates or install new software remotely

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Record and save a video file of what is happening on a computer screen

Digitally share screen view with others

At least a username and password is required to access the system

Continuously scan servers on a designated network to monitor health and search for any irregularities or failures

Record active support and chat sessions for auditing and training

Transfer a support session to another team member

Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access

Allow customers/users to submit support queries and service requests

Gauge satisfaction and receive information for improvement and success

Set up connections to third-party platforms to improve business processes

Take actions to troubleshoot issues for networks, devices, etc.

Manage computers located anywhere without the remote customer present at the other end

Track the availability time for a designated network or website over a given period of time

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Chat with your counterparts over the video in real time

Create, design and manage workflows for repetitive tasks

Features

4.6 (132)

4.6

Based on 132 reviews

## Pricing

Value for money

4.6 (114)

Free Trial

[View pricing plan details](https://www.capterra.com/p/137908/Goverlan-Reach/pricing/)

Standard

$40.00

Other,Per Month

It includes:

-   Advanced Remote Control
-   Centralized Configuration & Auditing
-   Diagnostics & Monitoring
-   Secure Unattended or On-Demand Access
-   Systems Management

Professional

$90.00

Other,Per Month

It includes:

-   Active Directory Integration & Management
-   Advanced Remote Control
-   Centralized Configuration & Auditing
-   Diagnostics & Monitoring
-   Secure Unattended or On-Demand Access
-   Systems Management

Enterprise

$170.00

Other,Per Month

It includes:

-   Active Directory Integration & Management
-   Advanced Remote Control
-   Centralized Configuration & Auditing
-   Diagnostics & Monitoring
-   Global Systems Management
-   IT Compliance & Remediation
-   IT Process Automation
-   Secure Unattended or On-Demand Access
-   Systems Management

Value for money

4.6 (114)

4.6

Based on 114 reviews

## Integrations

[

Jira](https://www.capterra.com/p/19319/JIRA/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[

JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[

Freshservice](https://www.capterra.com/p/132997/Freshservice/)[

SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

## Support, customer service and training options

Customer Service

4.6 (114)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.6 (114)

4.6

Based on 114 reviews

## User reviews

Overall rating

4.6

Based on 132 reviews

Filter by rating

5(87)

4(43)

3(1)

2(1)

1(0)

Mentioned topic

Sorted by most recent

GK

Gatuko K.

Accounting Manager

Consumer Services

### "Best Remote Support Solution For Business "

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

February 19, 2024

Pros

I like the video chat features and the secure remote desktop capabilities What makes EV Reach amazing is that it is very capable when it comes to supporting remote working thanks to remote support features.

Cons

Well, EV Reach has been the best I have used and no cons.

Switched from

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/)

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RS

Rasheed S.

System Support Technician

Information Technology and Services

### "EV Reach Review"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

6/10

March 28, 2023

helping end user solve problems without having to be psychically there in person.

Pros

Remote connecting is the most impactful due to the ease of use

Cons

Sometime it sticks due to a poor network connection.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AM

adrian m.

Senior Systems Support Technician

Retail

### "Reach out and fix something"

4.0

Overall Rating

4.0

4.0

Ease of Use

3.0

3.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

7/10

March 16, 2023

Remote access and remote work

Pros

The remote access is highly valued in our organization at the moment, especially with our facilitation of remote workers across our retail outlets

Cons

The pricing structure for the product listing could be revamped to give better deals for customers

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Aloima Daniela C.

Asistente administrativo

International Affairs

### "Programa fundamental "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 25, 2023

Nos hemos complementado en buen funcionamiento para la empresa con todo lo ejecutado en este software.

Pros

Nos ayudamos en equipo con funciones útiles con chat en vivo y trabajo en ejecutar en segundo en vivo.

Cons

Ay momentos que se hacen lentas pero seguras en no borrar lo ejecutado.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

RB

Rohan B.

Business Systems Analyst

Retail

### "Great product for IT Support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 14, 2023

Pros

IT can be implemented with Active Directory, can also use machine name or IP address to connect to user.

Cons

Cannot think of any at this time as I am pleased with this product.

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

I like this one better.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CS

Christos S.

System Administrator

Information Technology and Services

### "One of the best software for remote support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 8, 2023

Pros

Easy to manage it.Easy to retrieve information from user's computers.You can deploy software on user's computers on the background without affecting the users.

Cons

Sometimes the software not responding after I disconnect from user's computer

Reasons for choosing EV Reach

Execute reports for the entire organization about computer' hardware and software.Remote management on the background.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CA

Carlos A.

IT Security engineer

Civic & Social Organization

### "Great "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 7, 2023

It’s awesome

Pros

The ease of use for the admins and ease for the users

Cons

It has some little bugs but other than that it’s awesome

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

CV

Christopher V.

System Admin II

Hospital & Health Care

### "EV Reach Works"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

February 7, 2023

Pros

Remote support, and automations. It also uses familiar Active Directory-style breakdown of your devices.

Cons

It is not completely cloud-based. There is still a requirement for an on-prem SQL server.

Switched from

[N-central](https://www.capterra.com/p/13803/N-central/)

It is more user-friendly.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reasons for choosing EV Reach

Cost and ease of use.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

RV

Reynaldo V.

Network Support

Automotive

### "Great tool for remote support"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

8/10

February 2, 2023

He use it for many years and works great, also with the administration help us to get reports, install software remotely and support users

Pros

Can have a server that allows to log all the sessions and manage the connections for IT to the clients

Cons

Update the client agent, when there's an update for some reason most of the computers install it but we can not connect to the computer until we reinstall the agent.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reasons for choosing EV Reach

The local server in our company and price

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AC

Alex C.

Desktop Engineer

Information Technology and Services

### "EV Reach Improvements."

2.0

Overall Rating

2.0

2.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

5.0

5.0

Likelihood to Recommend

7/10

February 2, 2023

It has been mostly good but when getting into the back-end administration of Goverlan it is highly lacking in Azure AD connection and utilization. Companies that or majority cloud-based have a lot of difficulties utilizing all the functions. For developed Companies this is a huge set back when other systems already have this feature.

Pros

The remote function along with the chat feature.

Cons

The requirement is to have an on-prem AD to utilize all the functions Goverlan offers. Needs to be able to connect to Azure AD and pull in users' and users' linked devices. Not having a cloud-hosted Repository for Files and scripts through Goverlan and pushing on-prem hosted server. Not being able to see computer information from non-active agents. (Need to take snapshots of users' device information for tracking and searching.) The inability to see device information for offline agents and schedule automation tasks to run on offline agents once they check back in.

Switched from

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

We were moving to EasyVista's ITSM solution and Goverlan was the in-house solution they offered. Should have been more clear on how the products actually linked to Azure AD and the limitations of requiring on Prem AD.

Alternatives considered

[Ivanti Neurons for ITAM](https://www.capterra.com/p/193218/Asset-Manager/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

Reasons for choosing EV Reach

Met requirements and explained to be better GUI-based implementation and less SQL database-focused. From the Training, it is not that easy and not as friendly as we had envisioned or expected.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/137908/Goverlan-Reach/reviews/)

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Popular comparisons

[TeamViewer ONE vs EV Reach](https://www.capterra.com/compare/137908-194565/Goverlan-Reach-vs-TeamViewer)[Zoho Assist vs EV Reach](https://www.capterra.com/compare/112011-137908/Zoho-Assist-vs-Goverlan-Reach)[Pulseway vs EV Reach](https://www.capterra.com/compare/137908-141792/Goverlan-Reach-vs-Pulseway)[LogMeIn Resolve vs EV Reach](https://www.capterra.com/compare/137908-249584/Goverlan-Reach-vs-GoTo-Resolve)

[Kaseya VSA vs EV Reach](https://www.capterra.com/compare/100303-137908/Kaseya-VSA-vs-Goverlan-Reach)[FixMe.IT vs EV Reach](https://www.capterra.com/compare/137908-151861/Goverlan-Reach-vs-FixMe-IT)[LogMeIn Rescue vs EV Reach](https://www.capterra.com/compare/137908-161344/Goverlan-Reach-vs-LogMeIn-Rescue) 

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Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology.

[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

How Capterra verifies reviews

Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI.

[Learn more](https://www.capterra.com/resources/how-we-verify-reviews/)

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