--- title: "EV Reach Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about EV Reach Software - reviews, pricing plans, popular comparisons to other Remote Support products and more." source_url: "https://www.capterra.com/p/137908/Goverlan-Reach/" page_type: "product" language: "en" --- # EV Reach Software Review 2026: Features, Integrations, Pros & Cons Last updated on July 31, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) EV Reach ## What is EV Reach? EV Reach Remote Support Software helps you eliminate downtime, securely support and manage all internal and external devices including off network, making it ideal for WFH. EV Reach key features include: Remote Control / Unattended access to users machines / Behind-the-scenes systems mgmt / Automated, enterprise-wide inventory reporting, software updates & security patch installs / Automated case notes creation / Monitor Multiple Machines / Active Directory admin and Pswd mgmt ## What is EV Reach used for? [Remote Support](https://www.capterra.com/remote-support-software/)[Remote Work](https://www.capterra.com/remote-work-software/)[Remote Desktop](https://www.capterra.com/remote-desktop-software/) Top alternative Featured Overall rating Based on 132 user reviews Reviews sentiment Positive 98% Neutral 1% Negative 1% Starting price $40 Other, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for EV Reach?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.easyvista.com&name=EV Reach) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### EV Reach 4.6 (132) VS. [4.7 (24,177)](https://www.capterra.com/p/135003/Slack/reviews/) Starting Price $40 Other, Per Month Starting Price $8.75 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (132) Ease Of Use 4.6 (11,619) Value For Money 4.6 (114) Value For Money 4.5 (8,219) Customer Service 4.6 (114) Customer Service 4.4 (7,512) ## EV Reach alternatives [4.5 (451)](https://www.capterra.com/p/144309/Atera/reviews/) Starting price $129.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.7 (583)](https://www.capterra.com/p/173304/RemotePC/reviews/) Starting price $29.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.8 (389)](https://www.capterra.com/p/151861/FixMe-IT/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,900)](https://www.capterra.com/p/147830/ScreenConnect/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/137908/Goverlan-Reach/alternatives/) ## FAQs about EV Reach Overview ### What problems does EV Reach solve? EV Reach solves slow, manual IT support for distributed devices by centralizing remote control, user and device search, software deployment, scripting, and reporting in one console. Help desks, system administrators, and internal IT teams use it to troubleshoot remote users, manage offsite endpoints, reduce onsite visits, and handle bulk changes efficiently. Answer based on 82 reviews Overview ### Which roles and teams benefit most from EV Reach? EV Reach is most used by IT managers, directors, system administrators, and network teams that need centralized control over charging infrastructure. Help desk and desktop support staff benefit from its monitoring and troubleshooting workflows, while technology operations and business systems roles use it to maintain uptime, coordinate access, and simplify device management. Answer based on 132 reviews Overview ### What company size and industries is EV Reach built for? EV Reach is built for IT departments, service providers, and product or kiosk support teams, with strongest adoption in midsize businesses at 40% and Education Management at 16%. It also serves small businesses at 37% and enterprises at 23%, especially in IT services and health care, primarily for remote support. Answer based on 132 reviews Features and Usability ### What are the key features of EV Reach? EV Reach includes core remote support features like remote control, unattended access, remote desktop sessions, and session recording. Differentiating capabilities include Active Directory integration, remote software deployment, remote task management, and reporting/analytics. Reviewers also highlight live chat, user search, and centralized device management for supporting distributed teams. Answer based on 46 reviews Pricing ### How much does it cost and what fees or limitations are included? EV Reach starts at $40/month for the Standard plan, with Professional at 90/month and Enterprise at 170/month billed annually. A free trial is available. Reviewers generally call it fairly priced and a good value, though some want better pricing deals and note Enterprise’s Incident Management add-on costs 55 per concurrent tech monthly. Answer based on 10 reviews Integrations ### Which third-party tools and platforms does EV Reach integrate with? EV Reach integrates with 11 third-party tools, including IT service platforms and collaboration tools such as Google Meet, ServiceNow, Zendesk Suite, Jira, JIRA Service Management, Freshdesk, Freshservice, Cherwell Service Management, ConnectWise PSA, ManageEngine ServiceDesk Plus, OpenText Core Service Management, and SolarWinds Service Desk. Answer based on 10 reviews Getting Started and Support ### How easy is it to onboard and train a team on EV Reach? EV Reach offers in-person training, live online sessions, webinars, documentation, and videos. Reviewers say day-to-day features are easy to learn for technicians and regular operators, but admins handling initial setup, custom actions, or migration may need more time. Detailed tutorials help, though some users mention a learning curve and version gaps. Answer based on 12 reviews Getting Started and Support ### What customer support options does EV Reach offer, and how do users rate the experience? EV Reach offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users often describe support as responsive, easy to reach, patient, and helpful during setup and troubleshooting. Some report a steeper learning curve, occasional vague guidance, limited hours, and cases where help leaned too heavily on documentation. Answer based on 32 reviews Security ### How does EV Reach handle data security and access control? EV Reach uses Active Directory integration, administrator credential entry for privileged tasks, and secure port configuration for users accessing systems outside the office. Reviewers also highlight broad, fast access across domain and remote computers. A limitation noted is that some administrative scope results only report on powered-on devices, with history viewable per device. Answer based on 13 reviews ## Features AI summary Based on 6,383 Remote Support reviews Capterra data shows that buyers of remote support software rank the following features as their top priorities: - **Remote Access/Control** (**61%** of reviewers rated this feature as critical) - **Access Controls/Permissions** (**44%**) - **Unattended Access** (**50%**) EV Reach supports all three of the features reviewers value most: **Remote Access/Control**, **Access Controls/Permissions**, and **Unattended Access**. Together, these capabilities allow teams to connect to devices remotely, manage user access securely, and provide support even when end users are unavailable, helping businesses resolve issues faster while maintaining control and continuity. Remote Access/Control 4.5 (11) 90.91% of 11 reviewers that rated this feature as important or highly important Access work applications remotely, for when working away from the office and/or traveling Unattended Access 3.9 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Manage computers located anywhere without the remote customer present at the other end Screen Sharing 4.2 (9) 55.56% of 9 reviewers that rated this feature as important or highly important Digitally share screen view with others File Sharing 4.3 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Public or private sharing of digital files such as documents, audio/video, images, and more Real-Time Chat 4.4 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with customers, users, etc. Session Recording 3.5 (6) 16.67% of 6 reviewers that rated this feature as important or highly important Record active support and chat sessions for auditing and training EV Reach 56 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Active Directory Integration: Integrates with Active Directory - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Annotations: Highlight content and/or make notations about parts of content - Application Management: Track, manage and store the applications of potential future members, customers or candidates - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Authentication: Verify the identity of users/devices to enable secure access - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Commenting/Notes: Leave comments and notes on documents for others to view - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Diagnostic Tools: Access client's system information, including hardware and software configuration, to perform diagnostics - Diagnostics Tools: Access system information, including hardware and software configuration, to perform diagnostics - Document Management: Store, manage, and track all electronic documents in a centralized location - Event Logs: A chronological record of actions or occurrences within a network, software, or process - File Management: Create, save, and store files - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - File Transfer: Move files across different systems or networks - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multiple Monitor Access: Access multiple screens from one centralized location - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Print Management: Helps control, track and monitor printing processes - Real-Time Chat: Engage in direct, instant messaging with customers, users, etc. - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Updates: Receive system updates as soon as any changes are made - Remote Access/Control: Access work applications remotely, for when working away from the office and/or traveling - Remote Monitoring & Management: Remotely monitor and manage client networks, endpoints, systems, and devices via locally installed applications - Remote Support: Provide support to your customers and employees remotely over a shared network - Remote Update/Installation: Deploy updates or install new software remotely - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Screen Recording: Record and save a video file of what is happening on a computer screen - Screen Sharing: Digitally share screen view with others - Secure Login: At least a username and password is required to access the system - Server Monitoring: Continuously scan servers on a designated network to monitor health and search for any irregularities or failures - Session Recording: Record active support and chat sessions for auditing and training - Session Transfer: Transfer a support session to another team member - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Troubleshooting: Take actions to troubleshoot issues for networks, devices, etc. - Unattended Access: Manage computers located anywhere without the remote customer present at the other end - Uptime Reporting: Track the availability time for a designated network or website over a given period of time - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Video Chat: Chat with your counterparts over the video in real time - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.6 (132) 4.6 Based on 132 reviews ## Pricing Value for money 4.6 (114) Free Trial [View pricing plan details](https://www.capterra.com/p/137908/Goverlan-Reach/pricing/) Standard $40.00 Other,Per Month It includes: - Advanced Remote Control - Centralized Configuration & Auditing - Diagnostics & Monitoring - Secure Unattended or On-Demand Access - Systems Management Professional $90.00 Other,Per Month It includes: - Active Directory Integration & Management - Advanced Remote Control - Centralized Configuration & Auditing - Diagnostics & Monitoring - Secure Unattended or On-Demand Access - Systems Management Enterprise $170.00 Other,Per Month It includes: - Active Directory Integration & Management - Advanced Remote Control - Centralized Configuration & Auditing - Diagnostics & Monitoring - Global Systems Management - IT Compliance & Remediation - IT Process Automation - Secure Unattended or On-Demand Access - Systems Management Value for money 4.6 (114) 4.6 Based on 114 reviews ## Integrations [ Jira](https://www.capterra.com/p/19319/JIRA/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Freshservice](https://www.capterra.com/p/132997/Freshservice/)[ JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[ SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (114) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (114) 4.6 Based on 114 reviews ## User reviews Overall rating 4.6 Based on 132 reviews Filter by rating 5(87) 4(43) 3(1) 2(1) 1(0) Mentioned topic Sorted by most recent GK Gatuko K. Accounting Manager Consumer Services ### "Best Remote Support Solution For Business " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 February 19, 2024 Pros I like the video chat features and the secure remote desktop capabilities What makes EV Reach amazing is that it is very capable when it comes to supporting remote working thanks to remote support features. Cons Well, EV Reach has been the best I have used and no cons. Switched from [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [RealVNC Connect](https://www.capterra.com/p/173752/VNC-Connect/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RS Rasheed S. System Support Technician Information Technology and Services ### "EV Reach Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 6/10 March 28, 2023 helping end user solve problems without having to be psychically there in person. Pros Remote connecting is the most impactful due to the ease of use Cons Sometime it sticks due to a poor network connection. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AM adrian M. Senior Systems Support Technician Retail ### "Reach out and fix something" 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 16, 2023 Remote access and remote work Pros The remote access is highly valued in our organization at the moment, especially with our facilitation of remote workers across our retail outlets Cons The pricing structure for the product listing could be revamped to give better deals for customers Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Aloima Daniela C. Asistente administrativo International Affairs ### "Programa fundamental " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2023 Nos hemos complementado en buen funcionamiento para la empresa con todo lo ejecutado en este software. Pros Nos ayudamos en equipo con funciones útiles con chat en vivo y trabajo en ejecutar en segundo en vivo. Cons Ay momentos que se hacen lentas pero seguras en no borrar lo ejecutado. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RB Rohan B. Business Systems Analyst Retail ### "Great product for IT Support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 14, 2023 Pros IT can be implemented with Active Directory, can also use machine name or IP address to connect to user. Cons Cannot think of any at this time as I am pleased with this product. Switched from [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) I like this one better. Alternatives considered [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CS Christos S. System Administrator Information Technology and Services ### "One of the best software for remote support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 8, 2023 Pros Easy to manage it.Easy to retrieve information from user's computers.You can deploy software on user's computers on the background without affecting the users. Cons Sometimes the software not responding after I disconnect from user's computer Reasons for choosing EV Reach Execute reports for the entire organization about computer' hardware and software.Remote management on the background. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CA Carlos A. IT Security engineer Civic & Social Organization ### "Great " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 7, 2023 It’s awesome Pros The ease of use for the admins and ease for the users Cons It has some little bugs but other than that it’s awesome Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CV Christopher V. System Admin II Hospital & Health Care ### "EV Reach Works" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 February 7, 2023 Pros Remote support, and automations. It also uses familiar Active Directory-style breakdown of your devices. Cons It is not completely cloud-based. There is still a requirement for an on-prem SQL server. Switched from [N-central](https://www.capterra.com/p/13803/N-central/) It is more user-friendly. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing EV Reach Cost and ease of use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RV Reynaldo V. Network Support Automotive ### "Great tool for remote support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 February 2, 2023 He use it for many years and works great, also with the administration help us to get reports, install software remotely and support users Pros Can have a server that allows to log all the sessions and manage the connections for IT to the clients Cons Update the client agent, when there's an update for some reason most of the computers install it but we can not connect to the computer until we reinstall the agent. Alternatives considered [TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/) [AnyDesk](https://www.capterra.com/p/149595/AnyDesk/) Reasons for choosing EV Reach The local server in our company and price Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AC Alex C. Desktop Engineer Information Technology and Services ### "EV Reach Improvements." 2.0 Overall Rating 2.0 2.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 February 2, 2023 It has been mostly good but when getting into the back-end administration of Goverlan it is highly lacking in Azure AD connection and utilization. Companies that or majority cloud-based have a lot of difficulties utilizing all the functions. For developed Companies this is a huge set back when other systems already have this feature. Pros The remote function along with the chat feature. Cons The requirement is to have an on-prem AD to utilize all the functions Goverlan offers. Needs to be able to connect to Azure AD and pull in users' and users' linked devices. Not having a cloud-hosted Repository for Files and scripts through Goverlan and pushing on-prem hosted server. Not being able to see computer information from non-active agents. (Need to take snapshots of users' device information for tracking and searching.) The inability to see device information for offline agents and schedule automation tasks to run on offline agents once they check back in. Switched from [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) We were moving to EasyVista's ITSM solution and Goverlan was the in-house solution they offered. Should have been more clear on how the products actually linked to Azure AD and the limitations of requiring on Prem AD. Alternatives considered [Ivanti Neurons for ITAM](https://www.capterra.com/p/193218/Asset-Manager/) [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Reasons for choosing EV Reach Met requirements and explained to be better GUI-based implementation and less SQL database-focused. From the Training, it is not that easy and not as friendly as we had envisioned or expected. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/137908/Goverlan-Reach/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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