Goverlan Reach

4.5 / 5 21 reviews

Who Uses This Software?

Thousands of organizations trust Goverlan to control, support, and administer their IT environments. Goverlan Reach is for IT Departments, Service Providers and, Product and Kiosk Support.


Average Ratings

21 Reviews
  • 4.5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month/user
    See pricing details
  • Pricing Details
    Priced per operator. Includes unlimited internal manageable endpoints.
  • Free Trial
  • Deployment
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Goverlan Inc.
  • www.goverlan.com/
  • Founded 1998
  • United States

About Goverlan Reach

Goverlan Reach is a secure on-premise IT remote system management solution for the enterprise and IT services providers. With Goverlan you have: Secure access to your users machines no matter where they are / Enterprise-class Remote Control / Active Directory administration and Password management / Behind-the-scenes systems reporting and management / Software and patch distribution / IT workflow automation / Compliance and security management


Goverlan Reach Features

  • Capacity Monitoring
  • Compliance Management
  • Event Logs
  • Hardware Inventory
  • IT Budgeting
  • License Management
  • Patch Management
  • Remote Access
  • Scheduling
  • Software Inventory
  • User Activity Monitoring

Goverlan Reach Reviews Recently Reviewed!

Smooth installation and ease of use

Jun 23, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Scripting abilities allow flexibility to easily install programs or perform work on end computers. The user interface is well designed.

Cons: The installation of the central server has to many requirements if you are not a domain administrator.

Pretty good but found the application would randomly crash sometimes.

Jun 23, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Being able to remote to people outside the network who aren't on VPN. Love the WMIX reporting as well.

Cons: It crashes randomly or gets hung up and I need to force close it. There could be better error reporting as well.

Overall: Easy user administration.

Goverlan has made it extremely easy to streamline processes within the company

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It gives me a piece of mind that I can oversee all the computers on my network from anywhere on my computer to be able to help employees in need.

Cons: Longer support hours would be better when in need. Mac implementation is highly needed as right now nothing is being used to monitor my Macs in the office

Goverlan has been a great asset personally and company wise. It provides easy access.

Jun 19, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I love the new updated feature where you can actually have an audio conversation with the user on the other end.

Overall: It has greatly improved on my customer relation skills and interaction ability. It has also provided me with an avenue to explore command prompt and power shell skills and knowledge. It also allows me to better inventory my network structure.

It's helped me support my users remotely better than previous products I've had to use. No crashes!

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: I like the ability to share the user's screen with them logged in using my credentials to perform tasks.

Cons: So far, the only problems I've had are with workstation settings that have nothing to do with Goverlan. It is such an improvement over the software packages I've had to use for remote support.

Easy to navigate and use. Makes remote desktop assistance easy.

Jun 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
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Pros: Ease of finding users and the computers that they're logged into. Being able to connect to a user that's miles away without needing any input from them.

Cons: Resolution when user has a dual monitor set up. First time install some times requires that the Windows firewall is disabled.

Overall: The benefit that I can remotely do my work without leaving my office to go fix an issue at a job site.

Goverlan has been a fantastic replacement to our out-dated remote support software.

Jun 19, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: -Multiple protocols available to use to connect, not just the Goverlan client.
-Multiple, simultaneous connections within one main window.
-Updates are easy to install.
-Control and maintenance of Active Directory from within the Administration/Diagnostics window.
-Visibility of what computers a user is logged in to.
-Disk management ability without having to log in to a remote session.

Cons: -So far, I like the GUI changes in v9 but, I miss the blue theme options.
-In v9, the 'Observe Only' has been removed from the tab of each remote session. It's still available under Session Controls but, having it in each tab was convenient.

We evaluated several RMM tools and found that Goverlan covered everything we needed.

Jun 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
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Pros: Goverlan works just as described and their support has always been easy to reach for questions when we had them.

Cons: Though most of our customers run on Windows, our IT team prefers running on Macs. It would be better for us if the management console wasn't limited to Windows only.

Overall: Our customers are all over the US. Having Goverlan reach we're able to manage their IT assets more effectively than before.

I use Goverlan to admin 300+ workstations in a call center.

Jun 15, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Scheduling scope actions make program updates, installations, and after hours processes across the whole network or to specific stations a lot easier.

Cons: I leave the application up all day but it crashes and needs to be restarted about once a day. Sharing a database on the network with other IT personnel has failed. Using the same database caused crashes at startup.

Great tool. Very useful for enterprise IT administrators.

Jun 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Goverlan tools works without any errors or lags. IT has Active directory integration that works perfectly fine. Great tool and I would recommend it to use for IT colleagues in enterprise environment. Tool saves time, it has account information where you can see the password age of user. This helps to identify problems with expired password. Remote connection also works great.

Cons: It could have System Center Configuration Manager 2012 integration. For Example to download or apply machine policy or to trigger application deployment cycle. It could also have a tool to install System Center Configuration Manager 2012 client to desktop and laptop workstations.

Overall: Flexibility.

Good product, good price, great service.

Jun 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software provides many great features, and a low cost. Easy to use and install on machines. The new Reach product seems to be an improvement.

Cons: Somewhat unstable, sometimes does not connect to central server. We use the software locally and across VPNs and the instability happens on both sides. The upgrade to Reach could have been more automated.

Not only a lot of value for your money, but features that products that cost much more do not have.

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.

Ease of use software .

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ability to remote into users PCs and view settings. Setting scope options if really nice for pushing updates or finding data. Highly recommend.

Cons: DNS issues seem to be an issue when trying to connect to a users PC via hostname. Sometimes the software will not respond in windows 7.

Goverlan has helped me manage over 100 network devices.

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Remote access has improved efficiency. Now I can help remote users without having to guess at what they are looking at.
Scope Actions have helped me manage software licenses and updates.

Cons: App shuts down every once in a while. I have been able to reopen Goverlan without any issues. I would have said Remote Control when computers are out of network, but that is now supported.

It's really easy to use and makes helping remote users so much easier and convenient.

Jun 13, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great.
Easy to use
Licensing is convenient to keep track of users
Observation tool is great when interaction is not needed
Chat tool - love it!

Cons: Do not like that if you logout as one user to login as another user, you may lose your connection.
Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect.

Overall: Not having to travel to remote locations to help users who are out of state or not local

Best tool for remote administration and support is top notch

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Remote administration is great. Scope actions work great . Ease and functionality is great. Upgrading to the latest edit versions and initial setup is quite easy as well. Works great with AD.

Cons: Crashes too often. This has been an ongoing problem no matter what version but 8 and 8.5 seem to be the worse. 9 seem to correct some of those issues. Would like to see some more functionality from wol.

Love it. Nice to have 1 piece of software to go to to do multiple things.

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The remote control is terrific. The granularity of the scope actions is tremendous. Automating processing is great.

Cons: Wish the client reporting worked a little more like Belmanage. Otherwise very nice, sometimes a little overwhelming, but that is not necessarily a bad thing.

Overall: The biggest plus for me is not having to have 3-4 different applications open on my pc. Being able to do it all from Goverlan is great.

One of those must have products

Jun 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The range of functionality is second to none, without a doubt one of the best Admin tools out there and makes day to day tasks a breeze.

Cons: Could do with some pre built packages / scopes for software management but find it very hard to fault it at all.

Easy to use tool for many functions

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy to use, support is great in helping when there are issues or questions on how to go about something

Overall: Easier management of users workstations

Excellent Admin Tool

Jun 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of pulling system info, pushing drive mappings and printers. The ability to quickly see what user is logged into a device of finding a user and seeing what they are logged into. The remote cmd prompt is excellent

Cons: Having to use an asterisk when searching by computer name. The external reach remote connection doesn't seem fully baked.

Best product I've used for remote management and support!

Jun 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Remote management features and reporting are my favorite features and I have yet to dive into all that it offers!

Cons: I would really like the ability to run this on MacOS as that is my primary workstation, but I run it on a windows box that I can always connect to.

Overall: very reliable and easy to use remote management