# Page 2 | EV Reach Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Page 2 - Is EV Reach the right Remote Support solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/137908/Goverlan-Reach/reviews

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EV Reach

4.6 (132)

[View alternatives](https://www.capterra.com/p/137908/Goverlan-Reach/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Page 2 - Reviews of EV Reach

## Showing most helpful reviews

Showing 26-50 of 132 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

MV

Michael V.  
Senior Project Manager  
Real Estate  
Used the software for: 2+ years

### "Goverlan is a god send"

December 3, 2019

5.0

Originally, we were looking for a simple remote control tool, to manage employee computers. Goverlan blew that expectation out of the water. With AD integration, we can browse the entire AD structure and even do simple tasks in AD (group assignment, password resets, etc.). More so, process automation has allowed us to deploy software, change settings on the fly, and generate reports that we never thought to use.

Pros

With its Active Directory integration, we can see if a user is logged into a PC and which PC they're logged into. Furthermore, since we have users that share computers, we can see which user is logged into any given PC. We can also deploy software and investigate computer settings without interrupting the user.

Cons

There are a few features that are quirky and difficult to understand. For instance, it has a great robust Automation tool, which can implement different functions based on certain criteria. However, the filter logic is sometimes difficult to understand/manage. These limitations are rare and support is always available to walk me through it.

Alternatives considered

[LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)

Review Source

CV

Christopher V.  
System Admin II  
Hospital & Health Care  
Used the software for: 1-2 years

### "EV Reach Works"

February 7, 2023

4.0

Pros

Remote support, and automations. It also uses familiar Active Directory-style breakdown of your devices.

Cons

It is not completely cloud-based. There is still a requirement for an on-prem SQL server.

Alternatives considered

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)

Reason for choosing EV Reach

Cost and ease of use.

Switched from

[N-central](https://www.capterra.com/p/13803/N-central/)

It is more user-friendly.

Review Source

RV

Reynaldo V.  
Network Support  
Automotive  
Used the software for: 2+ years

### "Great tool for remote support"

February 2, 2023

5.0

He use it for many years and works great, also with the administration help us to get reports, install software remotely and support users

Pros

Can have a server that allows to log all the sessions and manage the connections for IT to the clients

Cons

Update the client agent, when there's an update for some reason most of the computers install it but we can not connect to the computer until we reinstall the agent.

Alternatives considered

[TeamViewer ONE](https://www.capterra.com/p/194565/TeamViewer/)[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Reason for choosing EV Reach

The local server in our company and price

Review Source

RB

Rohan B.  
Business Systems Analyst  
Retail  
Used the software for: 2+ years

### "Great product for IT Support"

February 14, 2023

5.0

Pros

IT can be implemented with Active Directory, can also use machine name or IP address to connect to user.

Cons

Cannot think of any at this time as I am pleased with this product.

Alternatives considered

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

Switched from

[AnyDesk](https://www.capterra.com/p/149595/AnyDesk/)

I like this one better.

Review Source

VR

Verified Reviewer  
Senior ICT Technician  
Primary/Secondary Education  
Used the software for: 2+ years

### "Goverlan in Secondary Edication"

December 9, 2019

5.0

We have been using goverlan for well over 10+ years and it has been great. We have briefly reviewed it against other similar products but always continue to use Goverlan.

Pros

What we like most is its ease of use and its features. It database mirrors Active Directory so we know exactly where to find a user or device. Or when we don't its search feature works well and takes us directly to the required resource. The ability to remotely access windows clients as well as mac from one console is very handy, saves us having multiple remote administration apps.

Cons

Unfortunately we find the program sometimes has issues finding clients in remote domain or forests. Usually looking up the clients IP Address from DHCP and connecting via that works, but would be great if we didn't have to do this.

Reason for choosing EV Reach

Ease of use, cost, features.

Review Source

Aloima Daniela C.  
Asistente administrativo  
International Affairs  
Used the software for: 1-2 years

### "Programa fundamental "

February 25, 2023

5.0

Nos hemos complementado en buen funcionamiento para la empresa con todo lo ejecutado en este software.

Pros

Nos ayudamos en equipo con funciones útiles con chat en vivo y trabajo en ejecutar en segundo en vivo.

Cons

Ay momentos que se hacen lentas pero seguras en no borrar lo ejecutado.

Review Source

VR

Verified Reviewer  
Owner  
Law Practice  
Used the software for: 6-12 months

### "Overall Satisfied"

September 25, 2018

4.0

Overall I am satisfied with the value I receive for the price I paid. I use it daily.

Pros

Price was a major deciding factor for me. At the time they were one of the few options with perpetual licensing. Easy to deploy. Client app is not resource intensive. Customization and automated reports Provides a lot administrative back-end where work can be done without disturbing the user. Ability to aid users remotely, eliminating need for third party remote tools that we cannot control.

Cons

The customizing can be a bit more intuitive and easier. It took a little while to get used to. I used other RMM tools before that I found were somewhat better in this regard. I've come across many installed application that I could not remove from the admin console. Would have been good if it could connect with WSUS or it's own repository to manage Windows Updates. The Technician versio can't use any customizations created. It's kind of handicapped to just remoting in.

Review Source

RF

Ryan F.  
Network Administrator  
  
Used the software for: 6-12 months

### "Not only a lot of value for your money, but features that products that cost much more do not have. "

June 13, 2017

4.0

Pros

I was tasked with finding software so that I could access everyone at my company. We have 140 employees. The bulk of them work out of our office in New York, but we have many remote workers. On top of that, I am the only admin, and I work out of an office in Alabama. . So, when I was looking for various tools, one of the requirements was pricing. I personally wanted something that gave a lot of bang for my buck. The trend right now that many software companies are moving towards, the SaaS concept where you pay a monthly fee and it is a never ending software rental, I personally hate that. I have no problem paying for software maintenance or a update fee (as Goverlan does) but I want to own it, and the ROI on Goverlan shows that it is a much better investment then some competitors. When I bought Goverlan, I needed a remote control app. Having said that, Now, almost a year after buying it. I am blown away by the software's abilities, (get a demo, you will be blown away also), quality of software, I have used so many MSP tools in the past that might look cool but are breaking and have to configured "just so". Quickly I wanted to mention that I have worked with every major vendor out there, one thing that has impressed me time and again is the support AFTER the sale. I wanted some help setting up some automation a year after I purchased and the support was just as good the when I demoed. Secure, being able to secure the port my users access when outside the office is great.

Cons

Review Source

VR

Verified Reviewer  
Support Technician  
Insurance  
Used the software for: 2+ years

### "Goverlan Reach"

October 28, 2019

4.0

Overall it has been a really solid product. Hope to see a cloud based version soon so we don’t have to lunch a hole in firewall for remote capabilities.

Pros

They have a ton of awesome features and functions. You can search for a user then connect with ease. The custom actions and scope actions are awesome.

Cons

Wished they would connect there custom actions to the remote control features for a deeper integration between their products. Also would like to see built in automation instead of having to rely on Windows schedules tasks. Also would be nice to see patch management and windows updates like other remote control tools.

Review Source

Troy S.  
Network Technician  
Information Technology and Services  
Used the software for: 2+ years

### "Good remote management software"

November 2, 2018

4.0

My overall experience with Goverlan is positive. By providing powerful remote management tools within the software that are just as good as Microsoft's own tools, as well as the ability to create shortcuts to other external third party tools, Goverlan has saved me a massive amount of time doing mundane tasks like switching windows and opening other tools and utilities.

Pros

The software's is overall easy to use, while retaining a lot of functionality. The setup is straightforward and simple, and the UI is intuitive and responsive.

Cons

It's only available for 64-bit systems, and the software only supports windows, not OS X, ChromeOS or Linux.

Review Source

KS

Kyle S.  
Manager, Network Operations  
Financial Services  
Used the software for: 2+ years

### "Takes the guesswork out of guesswork"

December 17, 2020

5.0

Overall the experience is very pleasant. Support is great and knows what they are doing and it's not outsourced! There are nitpicks here and there like errors being extremely vague or lack there of when things don't work but over all it gets the job done.

Pros

The pure ease of use. There is no guesswork. Want to add a printer, look for a printer. want to map a drive, it's labelled as such. Goverlan takes the guess work out of guess work.

Cons

inconsistency on errors. No network is 100% perfect and DNS will always be DNS. but when there is an error it's damn near impossible to know what glan is trying to tell me.

Alternatives considered

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)

Reason for choosing EV Reach

Ease of use

Review Source

DF

David F.  
SQL Programmer  
Education Management  
Used the software for: 1-2 years

### "Excellent management software for a domain"

April 19, 2021

5.0

Pros

When I was working Help Desk, I used the remote console several times a week (sometimes several times a day). It's a great tool and vastly superior to RDP, since you can work on the remote machine while a user watches or works as well, plus you can log off and log back on as an admin or other user. You can even restart a PC with nobody attending it - the software automatically reconnects on reboot so you can log in again. The other management tools include remote command prompts and remote installation/configuration of PCs... more features than I had time to play with but everything I did use was robust and logical.

Cons

There is definitely a learning curve to get facility with the software. Some of the UI seems counter-intuitive and should probably be considered during any major update. Minor issues that made it a bit longer to learn.

Review Source

VR

Verified Reviewer  
System and Network Administrator  
Hospital & Health Care  
Used the software for: Less than 6 months

### "For In-House / Enterprise, AD-Integrated Remote management of Windows Desktops and Servers...Amazing"

September 25, 2018

5.0

We demo'd the product for one week and were so amazed at the functionality and price difference that we immediately signed. The entire team loves it.

Pros

We were looking for an alternative to all of the RMM tools out there that are geared for MSP's, but none for In-house tech support on an enterprise level (without getting into the convoluted beast that is SCCM/SCOM). The intuitive, ease-of-use for our TSR team, right out of the bat, along with the amazing tools available make this suite as powerful as any other RMM tool we have used (Pulseway, Connectwise, Kaseya, Atera, Solarwinds, etc.) but for IN-HOUSE, non-MSP...simply awesome. Another excellent point is that we migrated from a mid-sized RMM and the pricing was literally 1/4th for our small in-house team of 8.

Cons

Without purchasing the more expensive on-boarding package...it was fairly convoluted to set up for our out-of-network laptop users and there is no ios/android app. That being said, the management tools, along with AD integration and relationship mapping make this so incredibly easy to use for our clinical informatics and Tier 1 and Tier 2 TSR's...it easily outweighs the CONS.

Review Source

Brown M.  
Sr Systems Admin (Infrastructure)  
Textiles  
Used the software for: 2+ years

### "GoverLAN Reach"

September 25, 2018

5.0

Support tool for remote servers (CoLo and Remote Sites), End user support, System setup without leaving office. Simple to use and user friendly.

Pros

Easy to use and connect to clients by machineID or UserID, copy and paste, and simple file transfers, great management tools and background scripts available also

Cons

Does require direct IP, when using VPN sometimes have to use IP rather than hostname or username, easy to get around though...

Review Source

Philip D.  
VP of IT  
Financial Services  
Used the software for: 2+ years

### "Must have for ITSM world"

December 3, 2019

5.0

I have been working with this product over 20 years in my IT career. Every company I bring it to thanks me for introducing this product it really helps with service management teams.

Pros

I can easily navigate AD reset passwords, remote PC’s. Reporting. Just to name a few of this very capable product

Cons

Not a biggie, but would love to see more with windows patching incorporated into the product

Reason for choosing EV Reach

Stability, reliability, and price

Review Source

VR

Verified Reviewer  
Beleidsadviseur ICT  
Utilities  
Used the software for: 1-2 years

### "Great Software for Support Desks"

December 3, 2019

4.0

I use it for remote support and for bulk admin changes to computers.

Pros

Goverlan Reach helps us to give remote support to collegues and to make bulk changes to computers from a single interface.

Cons

When working with two domains, I have to switch between them when working in the other domain.

Alternatives considered

[Dameware](https://www.capterra.com/p/179422/Dameware-Remote-Support/)

Reason for choosing EV Reach

Better overall quality

Review Source

SM

Stacy M.  
IT Technician  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Overall Very Usefull"

December 17, 2020

4.0

Overall I enjoy using the program. We use multiple methods to access computers. We use Goverlan whenever it is available to us.

Pros

I like the fact this product is easily navigated. Learning how to use Goverlan was a relatively easy process save remotely installing software. I am still learning that one. It is effective in its designed use.

Cons

Not all of the remote commands function smoothly. Some machines constantly loose the ability to connect to using client software. It is time consuming to uninstall then reinstall the software on troublesome devices. Also, some devices simply will not connect unless IP addresses are used. The number is significant enough we have started including the IP address in the description.

Review Source

JL

Jason L.  
Information Services  
Information Services  
Used the software for: 1-2 years

### "Goverlan Reach Removes All Complexity from Remote Support"

February 22, 2019

5.0

Goverlan Reach has been a pleasure of a product to use, and has allowed our IT team to achieve a much higher degree of efficiency with all user support instances requiring hands-on PC work. Users can be helped from across the world just as easily as those sitting within proximity of the team, which has had a massive positive response from these end users.

Pros

Goverlan Reach allows technicians to provide remote assistance with a very minimal amount of effort. Even if a client for the software is not installed on the PC to be serviced, the program can be used by the technician to remotely install the client, therefor removing any responsibility from the end user to receive assistance. If server software is used as well, PCs can be queried to local the machine a user is currently logged into, removing the need for a user to be familiar with their machine's name or address to receive support.

Cons

There are some undocumented security features that can arise and cause some small hiccups in a technician providing support, but these do exist to create a more secure remote assistance experience.

Review Source

Paul N.  
IT Director  
Government Administration  
Used the software for: 1-2 years

### "Amazing! Love it!"

April 17, 2018

5.0

Saved us a ton of time in supporting our remote users.

Pros

Goverlan has made our IT Department much more efficient. We have about 16 sites and it has saved us countless hours from having to drive around and fix issues that take a few seconds to fix. Also, we can fix things before the user knows there is an issue.

Cons

My only thing I don't like is the agent deployed to the end user devices do not auto update when a new version is released.

Review Source

jG

juan G.  
Network Admin  
Hospital & Health Care  
Used the software for: 2+ years

### "Great Product"

December 3, 2019

4.0

Pros

Goverlan Reach allows me to get a broad and detailed view of the assets in my enterprise. The reporting feature has made my daily administrative tasks much more manageable. The ability to push installs to groups of devices cuts the time to implementation drastically.

Cons

When I run an administrative scope, the results are only based on the devices that are currently powered on. I have seen in this newer version that Goverlan keeps a history of information about a device, but that information is not queried or reported when doing a scope. This information is only available when looking at individual devices.

Review Source

AK

Avyerinos K.  
System Administrator  
Computer & Network Security  
Used the software for: 2+ years

### "Best program until now with full of extra"

February 2, 2023

5.0

Pros

Exept from remote support, also have a lot of automations that are great for me to use and have more free time now.

Cons

until now I don't have something that I don't like.

Review Source

VR

Verified Reviewer  
Network Technician  
Hospital & Health Care  
Used the software for: 2+ years

### "Goverlan is almost perfect"

September 25, 2018

5.0

The always respond same day.

Pros

I love the ability to remote into multiple machines.

Cons

Often when opening up machines, if one machine becomes unavailable, you have to switch between tabs in order to remotely control a machine again. Hopefully they will fix this bug soon.

Review Source

Response from EasyVista

September 26, 2018

Hello and thank you for your review! Regarding the bug you have reported: We are aware of it and will fix this soon, but for now, here is a quick fix. 1. Open Goverlan Remote Control's General Settings 2. Under 'User Interface', REMOVE the check under 'Use local keyboard hooking' 3. Restart the Goverlan application Doing so should resolve the issue. If not, please contact our support department.

wL

wayne L.  
IT Help Desk  
Education Management  
Used the software for: 2+ years

### "Goverlan in a School Environment"

December 3, 2019

5.0

We use Goverlan in a school environment and remotely connect to students and staff. The snapshot and record features have been great and overall the Goverlan program has been a great tool to help support our staff and students and monitor the students activity.

Pros

We can easily search for users and remotely connect with ease. I like the tools available such as snapshot and record features for end users. I also like the remote task manager, the observe only feature and the chat and send message.

Cons

I'm not aware of any Cons. I'm sure I dont use this program to its full capacity and would welcome the chance for some online training.

Review Source

VR

Verified Reviewer  
Infrastructure Solutions Architect  
Real Estate  
Used the software for: 1-2 years

### "Goverlan"

September 25, 2018

5.0

Remote support for users in other cities or when we dont want to get up from our desks

Pros

Its very easy to setup new agents and connect to computers, I've used Kaysa in the past and this is alot better

Cons

The GUI/layout was a bit confusing at first, im pretty used to it now but I think it could be redesigned to be more user friendly.

Review Source

DT

David T.  
IT Manager  
Business Supplies and Equipment  
Used the software for: 2+ years

### "Critical Piece of IT Software"

September 25, 2018

5.0

Goverlan provides a critical tool that our IT department is able to use to support our remote locations that don't have any onsite support. I can't say how much this reduces our overhead and significantly lessens our need to physically be onsite. Additionally it has become such a useful tool that we are able to provide support and manage our system using this as out primary support for any system that is on our network

Pros

Goverlan really provides immense flexibility to support our users and our hardware over local and remote locations. It connects very quickly and easily, ties in to our existing AD structure, and provides numerous tools to provide critical information about our systems.

Cons

Some PC's or OS's will require prep to integrate in full. Once this system is worked through, it isn't as much of an issue

Review Source

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