# Page 3 | EV Reach Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is EV Reach the right Remote Support solution for you? Explore 132 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/137908/Goverlan-Reach/reviews --- EV Reach 4.6 (132) [View alternatives](https://www.capterra.com/p/137908/Goverlan-Reach/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of EV Reach ## Showing most helpful reviews Showing 51-75 of 132 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RL Rusty L. IT administrator Information Technology and Services Used the software for: 2+ years ### "IT usein Educational enviroment" December 4, 2018 4.0 Pros It is easy to use, things like remote control, editing user information , see what tasks are running on a remote machine. Information about a specific computer is available as needed, by using system info. The remote control feature works well when connecting to other computers to fix issues. Cons When I remote in and tell the software that I want to use administrator mode, it does not always blank screen or take away the users ability to move the mouse or use keyboard, this can be aggravating when trying to fix issues. Review Source VR Verified Reviewer IS&D System Administrator Mechanical or Industrial Engineering Used the software for: 1-2 years ### "Great remote nanagement tool" November 27, 2018 4.0 Goverlan is a great program to remote manage your computers, including remote desktop connections. Pros It us easy to link up with Active Directory and manage each of your computers that way. Cons Some of the features are not easy to manage. They also have a limit on how many active agents you have running. Review Source Unenabasi Godwin E. Managing Director Computer Software Used the software for: 6-12 months ### "Excellent Remote Support Tool" September 10, 2020 5.0 Goverlan Reach is very effective in managing remote teams. With this tool, we can deploy software and applications, monitor the health status of computers ad other devices, spot critical issues and fix them quickly. Goverlan helps us ensure client's business continuity and minimal service downtimes. Pros The software enables us to easily access remote system and unattended machines to provide assistance to remote teams and users over the internet. We can easily query local user groups, manage their accounts and perform other operations like installations, password resets and other modifications. You can initiate VoIP chat sessions, remote desktop access sessions and record them for future reference. Cons You need an expert to set up the software. Asides that, the software offers real value for companies, IT managers and more. Review Source Marius T. System Admistrator 1 Legal Services Used the software for: 2+ years ### "Goverlan remote software" September 28, 2018 5.0 Remote troubleshooting Pros Easy to use and to operate. Also very stable. Cons There wa an issues with concurrent connections Review Source AD Andrew D. IT Technologist/Analyst Information Technology and Services Used the software for: 2+ years ### "Goverlan Reach" September 25, 2018 5.0 Other than my request above, we have been really happy with Goverlan Reach Pros The ability to roll out policies throughout our domain and keep track of where users are logged in at any given time. Cons Would really like a way to force the machines to report back system information to your SureDATA database. Instead I have to run a weekly scope on my machine to force them to update their information. If we could do it through Reach then that would be a much better centralized solution rather then depending on my machine being on for the database to get updated somewhat frequently so that we can run reports even and get up-to-date information on systems that are powered off at that time. Review Source VR Verified Reviewer Service Manager Government Administration Used the software for: 2+ years ### "My Goverlan Experience" October 3, 2018 5.0 My preferred support tool and first choice when starting a support job. Pros Fantastic management tool that gives you access to almost all the information you need. The integration with AD-modules is very useful. Cons All development and changes are not positive. It has to have significant benefits to have value. User re-learning is costly. Wake-on-LAN could be more robust. Storage of data for PCs disconnected from network could be better. Review Source VR Verified Reviewer IT Specialist Consumer Services Used the software for: 2+ years ### "Great central tool for managing domain workstations" August 1, 2018 5.0 We use this to manage hundreds of computers from the IT office and seldom need to touch a computer unless there's a hardware problem. Software saves time every day and makes us more responsive. Pros Quick and easy control over any computer in the network. It's easy to set a scope action to do massive software rollouts and hit just the machines you need. Cons Lots of little things could use more polish. Remote control software doesn't send keyboard shortcuts, sometimes bugs out at weird times. Review Source AH Ara H. Director of IT Hospital & Health Care Used the software for: 6-12 months ### "A great tool for IT departments" December 3, 2019 5.0 It has helped our Helpdesk be more productive and minimize need to go to a user or try and locate their device name through more complex means. It’s a big timesaver. Pros Ability to find users devices by just knowing their name or the reverse. The tools like sending messages to users and reporting abilities are great. Cons The setup is not so straightforward. I still have users that it never shows the computer they are logged into. I’m sure it’s a issue on how we set it up but it should be more seamless. There are zero canner reports which is a negative. I can think of 5 reports that should just be included. Including some automations which would be helpful. They have some in their website but tricky to install. Reason for choosing EV Reach Better value. Review Source EK Eugene K. IT/PC & Network Specialist Government Administration Used the software for: 1-2 years ### "Goverlan Helps Make IT Efficient" October 2, 2018 5.0 Goverlan allows me to fix quick and easy issues from my desk without having to go onsite for something that only takes minutes to fix. Pros Goverlan is easy to use and allows IT Admins the ability to troubleshoot and fix user issues quickly. The Remote Control is extremely helpful to see an issue immediately that a user may be having. Sometimes issues are gone by the time we have a chance to arrive on site. Cons I have not found anything yet. The software has so many features that I am still exploring and learning what additional abilities it gives me to make me more efficient. Review Source BG Billy G. IT Manager Education Management Used the software for: 2+ years ### "Simply the best remote and management software around" December 17, 2020 5.0 We have been using this software for around 10 years now and if it was not up to the job, well, we would not still be using it. I think coming from an IT support enviorment that speak volumes. Pros Using the console is super easy, and offering remote support and remote management is plain and simple. Cons I can't really think of anything that these people have not thought about. Review Source JG Jelle G. Allround it employee Transportation/Trucking/Railroad Used the software for: 2+ years ### "Excellent for remote support " December 3, 2019 4.0 Being able to quickly check a system and give remote control support works excellent. It's mostly very quick. Pros We purchased Goverlan mainly for the remote control capabilities. Their Active Directory toolset is great too, for example able to do a recursive group membership query. Cons Some of the options are a little confusing or not too well organized. Also some GUI elements look a bit outdated. Review Source VR Verified Reviewer Director Of Technology Operations Insurance Used the software for: 6-12 months ### "Cost effective and feature rich remote connection soluton" September 25, 2018 4.0 As a small distributed business, we use Goverlan Reach to help manage and provide IT support services to distributed users. Goverlan allows administrators to connect remotely and troubleshoot issues, fix/change endpoint configuration, install software and fulfill other related service requests, etc. Pros Good value and easy to deploy for small, medium sized enterprises. Has the right size and scale for our organization. Cons Ability to program/automate scripts on client to manage configurations is reserved for advanced or premier edition. Basic should provide both rudimentary config/status reporting in addition to remote connectivity so that Admins can monitor (proactively) and maintain distributed endpoints. Review Source Ayoun K. IT Director Infrastructure & Service Desk Operations Consumer Goods Used the software for: 1-2 years ### "Awesome Automization Features" September 29, 2018 5.0 Pros Great Tool for Automized Daily Tasks, Reporting & Software Package a plus Cons Complex way of connectivity to external users Review Source JT Janice T. IT Helpdesk / Tier1 Manager Financial Services Used the software for: 2+ years ### "It's really easy to use and makes helping remote users so much easier and convenient. " June 13, 2017 4.0 Not having to travel to remote locations to help users who are out of state or not local Pros Convenience - many of our users are remote. Having a way to see what they are seeing and to troubleshoot their issues is great. Easy to use Licensing is convenient to keep track of users Observation tool is great when interaction is not needed Chat tool - love it! Cons Do not like that if you logout as one user to login as another user, you may lose your connection. Connection sometimes randomly locks up, at which time, you then have to disconnect and reconnect. Review Source VR Verified Reviewer IT Support Technician Architecture & Planning Used the software for: 6-12 months ### "Beautiful Interface and very handy!" September 25, 2018 5.0 We sort out all types of issues with the help of Goverlan our most used software saves us a lot of time going up and doing it manually. Pros The interface is perfect very easy to use just put the users name and boom you have access. Cons Sometimes the copy paste fuction does not work on Windows 10. Review Source IE Irmantas E. IT Specialist Financial Services Used the software for: 1-2 years ### "Great tool. Very useful for enterprise IT administrators." June 15, 2017 5.0 Flexibility. Pros Goverlan tools works without any errors or lags. IT has Active directory integration that works perfectly fine. Great tool and I would recommend it to use for IT colleagues in enterprise environment. Tool saves time, it has account information where you can see the password age of user. This helps to identify problems with expired password. Remote connection also works great. Cons It could have System Center Configuration Manager 2012 integration. For Example to download or apply machine policy or to trigger application deployment cycle. It could also have a tool to install System Center Configuration Manager 2012 client to desktop and laptop workstations. Review Source BN Ben N. Instructional Technology Specialist Education Management Used the software for: 2+ years ### "Ease of use" December 2, 2019 5.0 mostly remote troubleshooting but also helps with inventory and configuration of devices, alerts, so many different applications. As stated initially we have been and continue to be very happy with the product. Pros everything is intuitive, easy to find, easy to use, software installs in seconds, no complaints Cons I wish they had a management console that worked on MacOS Review Source BL Bryan L. IT Systems Administrator Construction Used the software for: 2+ years ### "Best product I've used for remote management and support!" June 13, 2017 5.0 very reliable and easy to use remote management Pros Remote management features and reporting are my favorite features and I have yet to dive into all that it offers! Cons I would really like the ability to run this on MacOS as that is my primary workstation, but I run it on a windows box that I can always connect to. Review Source WM Wade M. Tech Support Machinery Used the software for: 2+ years ### "GoverLAN Reach" December 17, 2020 5.0 Pros We are able to remotely administer all of our laptops/workstations no matter wherethey are located around the world. GoverLAN reach has greatly simplified this process for us. Cons We are not crazy about the licensing model used. We have had some issues in that past (which have been ironed out). Review Source MD Michael D. it Information Technology and Services Used the software for: 2+ years ### "Great product" December 17, 2019 4.0 Pros The functionality and options are really great. Cons The software does not respond at times, Closes when you try to set focus. Would like some more detailed information when trying to use the product. Example when using scope actions a list of command examples would help Review Source SW Scott W. Sr. Network Engineer Education Management Used the software for: 2+ years ### "Fantastic Product" September 25, 2018 5.0 Have used Goverlan Reach for reporting / planning, remote control / problem resolution, remote installation of software (either individually or in batches). Extremely satisfied with this product. Pros This is by far one of the best AD / client management solutions I have ever used. Extremely powerful toolbox to resolve technical issues without having to leave the office and drive to remote sites. Cons Scope actions could be easier to configure / use. Filtering options are difficult to sort out. Review Source JR Joe R. TechShare IT Director Government Relations Used the software for: 2+ years ### "Goverlan Experience" December 13, 2019 5.0 Excellent product, use it daily. Pros Its a great product that has awesome functionality. It has helped us see first hand what issues our staff is experiencing. Cons having to install the client on the machines. Reason for choosing EV Reach Used in the past and had no issues. Review Source TM Tamara M. IT Help Desk Consumer Electronics Used the software for: 2+ years ### "Goverlan Reach Review" December 3, 2019 5.0 We've been using it for several years. I use it daily and rely on it to work without a hitch. I have yet to be disappointed. Pros It's ease of use. It's pretty intuitive and robust. Cons During off-domain remote sessions, the UAC remains in the end-user's hands Reason for choosing EV Reach N/A Review Source WB William B. Assistant Technology Coordinator Education Management Used the software for: 2+ years ### "Goverlan Reach - The IT Admin's Best Friend" July 18, 2019 4.0 Pros It allows me to monitor my entire domain easily and quickly. Now that I have Goverlan, I don't have to have anymore step-by-step phone conversations with staff. I can just show my staff how to do something instead of explaining it! Cons The program crashes sometimes for the strangest thing. In addition, there has been a copy and paste bug in the release for many, many versions that has remained unfixed. Review Source JP Jeff P. Client Technologies Analyst Furniture Used the software for: 2+ years ### "All kinds of tools, bells, and whistles!" December 22, 2020 4.0 Pros Offers multiple ways to connect with computers on the network. Cons With all of our remote users now, I wish we could use it for them as well. As it is, and to the best of my knowledge, it only works with computers on campus. Review Source Similar Products Featured