MindTouch

MindTouch


3 / 5
1 review

Who Uses This Software?

SaaS vendors, Manufacturers and Service companies.


Average Ratings

1 Review

  • 3 / 5
    Overall

  • 2 / 5
    Ease of Use

  • 2 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • MindTouch
  • www.mindtouch.com
  • Founded 2005
  • United States

About MindTouch

MindTouch transforms the product and help content your company already produces into a customer engagement channel. Enrich the customer's record with valuable behavioral data based on the user's interactions with your product content. Create a mobile-ready, SEO optimized site for all of a company's content. MindTouch can double organic web traffic, triple user time on your site, and reduce the bounce rate by 50%. Turn your buyers & customers into kick-ass product experts.


23948

MindTouch Features

  • Cataloging / Categorization
  • Customer Service Analytics
  • Customer Support Tracking
  • Email Response Control
  • Knowledge Management
  • Live Chat
  • Performance Metrics
  • Search
  • Self Service Portal
  • 360 Degree Feedback
  • Analytics
  • Call Reporting
  • Complaint Monitoring
  • Feedback Collection
  • Survey Management
  • Account Alerts
  • Account Management
  • Communication Management
  • Customer Engagement
  • Customer Lifecycle Management
  • Health Score
  • Onboarding
  • Revenue Management
  • Usage Tracking / Analytics
  • Win / Loss Analysis

MindTouch Reviews Recently Reviewed!


Antiquated product with terrible

Jun 07, 2018
3/5
Overall

2 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

1 / 5
Value for Money

Pros: It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons: Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.