--- title: "MindTouch Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about MindTouch Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more." source_url: "https://www.capterra.com/p/137969/MindTouch/" page_type: "product" language: "en" --- # MindTouch Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) MindTouch ## What is MindTouch? MindTouch is a provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations looking to increase customer lifetime value. Built with an outside-in design approach, the MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices for superior experiences across the entire customer journey. ## What is MindTouch used for? [Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Service](https://www.capterra.com/customer-service-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $100000 Per User, Per Year Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### MindTouch 3.0 (3) VS. [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting Price $100000 Per User, Per Year Starting Price $29 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 2.7 (3) Ease Of Use 4.7 (3,691) Value For Money 2.3 (3) Value For Money 4.5 (2,283) Customer Service 2.7 (3) Customer Service 4.6 (2,177) ## MindTouch alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (6,117)](https://www.capterra.com/p/147657/monday-com/reviews/) Starting price $9.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about MindTouch Overview ### What company size and specific industries is MindTouch built for? MindTouch is designed for midsize to large businesses that need knowledge management and self-service support for repetitive questions. It fits organizations that want homepage editing, user permissions, and engagement analytics, especially teams managing customer support or internal knowledge at scale. Features and Usability ### What are the key features of MindTouch? MindTouch offers content management, knowledge base management, and knowledge management for organizing support content. It also includes CRM, chatbot, and personalization features, plus customer support tools such as live chat, self-service portal, FAQ, full text search, reporting/analytics, access controls, and API support. Integrations ### Which third-party tools and platforms does MindTouch integrate with? MindTouch connects natively to Five9, SAP Customer Experience, Salesforce Service Cloud, and ServiceNow. These integrations cover contact center, CRM, and service management workflows, giving teams direct connections to customer support and enterprise systems. Getting Started and Support ### What training and onboarding options does MindTouch offer? MindTouch provides in person training, live online sessions, webinars, documentation, and videos. These formats give teams options for guided instruction, scheduled virtual learning, self-paced reference material, and recorded walkthroughs for reviewing product information and setup steps. Getting Started and Support ### What customer support options does MindTouch offer? MindTouch provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. Support coverage is broad across these channels, but no reviewer feedback is available here to describe response times, helpfulness, or common issues with the support experience. ## Features AI summary Based on 4,729 Knowledge Management reviews Capterra data shows that buyers of Knowledge Management software rank the following features as their top priorities: - **Knowledge Base Management** (**50%** of reviewers rated this feature as critical) - **Content Management** (**50%**) - **Document Management** (**48%**) MindTouch supports **Knowledge Base Management** and **Content Management**, giving teams a central place to organize information and keep content accurate across the business. However, it does not include **Document Management**. Instead, it offers other features that reviewers also rate as important, including **Access Controls/Permissions** (**44%**), **Text Editing** (**40%**), and **Full Text Search** (**39%**). These features help businesses control who can view or update content, create and refine articles more easily, and find information faster, allowing teams to manage knowledge efficiently and improve access to answers. Knowledge Base Management 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Content Management 2.5 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Access Controls/Permissions 2.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Text Editing 1.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Edit text as needed Full Text Search 3.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Search for specific words or phrases within a document or database Catalog Management 2.0 (2) 0.00% of 2 reviewers that rated this feature as important or highly important Create and manage digital catalog of products/services with their details, specifications, and price MindTouch 17 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - API: Application programming interface that allows for integration with other systems/databases - Catalog Management: Create and manage digital catalog of products/services with their details, specifications, and price - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Content Management: Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Decision Support: Tools that provide relevant information at specific times to support judgments and courses of action - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Full Text Search: Search for specific words or phrases within a document or database - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Live Chat: Ability to chat online in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Text Editing: Edit text as needed --- Get Advice We can help you find the software with the features you need. Features 2.7 (3) 2.7 Based on 3 reviews ## Pricing Value for money 2.3 (3) Free Trial Basic $100,000 Per User,Per Year Value for money 2.3 (3) 2.3 Based on 3 reviews ## Integrations [ Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[ Five9](https://www.capterra.com/p/132405/Five9/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[ SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 2.7 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 2.7 (3) 2.7 Based on 3 reviews ## User reviews Overall rating 3.0 Based on 3 reviews Filter by rating 5(1) 4(0) 3(1) 2(0) 1(1) Mentioned topic Sorted by most recent JH Jace H. Sr. Project Manager Computer Software ### "Best Knowledge base I have used" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 15, 2024 Pros There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written. Cons When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B. Switched from [Jira](https://www.capterra.com/p/19319/JIRA/) Our Technical Support manager made the suggestion and had previously used it at another company Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AM Ana Maria C. Technical Writer Computer Software ### "Outdated tool that does not provide a fairly useful, appealing document site" 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 July 28, 2023 It's been awful, I don't recommend it to anyone, Pros I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users. Cons Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IK Irfan K. CEO Computer Software ### "Antiquated product with terrible " 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 2.0 2.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 June 7, 2018 Pros It worked, but there are way better products out there for cheaper. The onboarding process was good. Cons Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.