# MindTouch Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about MindTouch Software - reviews, pricing plans, popular comparisons to other Knowledge Management products and more.

Source: https://www.capterra.com/p/137969/MindTouch/alternatives

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# 

 MindTouch Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

MindTouch

## What is MindTouch?

MindTouch is a provider of enterprise-grade, AI-powered knowledge management solutions for mid-size to large organizations looking to increase customer lifetime value. Built with an outside-in design approach, the MindTouch platform gives organizations everything they need to quickly and easily capture, manage, extend, update and optimize knowledge across touchpoints, channels and devices for superior experiences across the entire customer journey.

## What is MindTouch used for?

[Knowledge Management](https://www.capterra.com/knowledge-management-software/)[Knowledge Base](https://www.capterra.com/knowledge-base-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$100000

Per User, Per Year

Free trial  
available

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Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for MindTouch?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.mindtouch.com&name=MindTouch)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### MindTouch

3.0 (3)

VS.

[4.5 (3,661)](https://www.capterra.com/p/136446/Confluence/reviews/)

Starting Price

$100000

Per User, Per Year

Starting Price

$5.42

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

2.7 (3)

Ease Of Use

4.3 (639)

Value For Money

2.3 (3)

Value For Money

4.3 (502)

Customer Service

2.7 (3)

Customer Service

4.3 (523)

## MindTouch alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (290)](https://www.capterra.com/p/177031/Document360/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[4.4 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

Starting price

$25.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

90%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Catalog Management

2.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Create and manage digital catalog of products/services with their details, specifications, and price

Content Management

2.5 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Full Text Search

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Search for specific words or phrases within a document or database

Knowledge Base Management

3.0 (2)

0.00% of 2 reviewers that rated this feature as important or highly important

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Access Controls/Permissions

2.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Define levels of authorization for access to specific files or systems

Communication Management

1.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Manage and track all internal and external communication conducted via calls, email, text, or chat

MindTouch 17 features

Define levels of authorization for access to specific files or systems

Application programming interface that allows for integration with other systems/databases

Create and manage digital catalog of products/services with their details, specifications, and price

AI-based platform which conducts a conversation via auditory or textual methods

Manage and track all internal and external communication conducted via calls, email, text, or chat

Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Tools that provide relevant information at specific times to support judgments and courses of action

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Search for specific words or phrases within a document or database

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills

Ability to chat online in real time

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Online portal through which end users can access the system, manage tasks, or obtain information

Edit text as needed

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Features

2.7 (3)

2.7

Based on 3 reviews

## Pricing

Value for money

2.3 (3)

Free Trial

Basic

$100,000

Per User,Per Year

Value for money

2.3 (3)

2.3

Based on 3 reviews

## Integrations

[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[

Five9](https://www.capterra.com/p/132405/Five9/)[

ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[

SAP Customer Experience](https://www.capterra.com/p/77372/SAP-CRM/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

2.7 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

2.7 (3)

2.7

Based on 3 reviews

## User reviews

Overall rating

3.0

Based on 3 reviews

Filter by rating

5(1)

4(0)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

JH

Jace H.

Sr. Project Manager

Computer Software

### "Best Knowledge base I have used"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 15, 2024

Pros

There are so many things that I liked about this tool, but the first one I will describe is its search capabilities. It would return the most relevant articles or even suggest articles similar to your keywords. There were also functionality where you could have internal only sections, which was awesome. Then there is a ratings system, so you could see how many people view your articles and how many liked them. It was an amazing tool that we let any employee submit articles and get rewards based on the number written.

Cons

When we were using the tool, there was not a great way to structure articles, where you just read topic A, next try topic B.

Switched from

[Jira](https://www.capterra.com/p/19319/JIRA/)

Our Technical Support manager made the suggestion and had previously used it at another company

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

AM

Ana Maria C.

Technical Writer

Computer Software

### "Outdated tool that does not provide a fairly useful, appealing document site"

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

July 28, 2023

It's been awful, I don't recommend it to anyone,

Pros

I don't like it at all. Mindtouch is outdated, the UI looks ugly both for writers and end-users.

Cons

Mindtouch is an outdated tool designed to simulate a library, an organization that doesn't fit any software documentation site. The layout is unappealing, the information looks ugly and it's hard to find. There is no version control, no collaborative features, no API documentation support. Additionally, it does not let you keep articles, let alone entire user guides private for stakeholders to review prior to publishing.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

IK

Irfan K.

CEO

Computer Software

### "Antiquated product with terrible "

3.0

Overall Rating

3.0

3.0

Ease of Use

2.0

2.0

Features

2.0

2.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

June 7, 2018

Pros

It worked, but there are way better products out there for cheaper. The onboarding process was good.

Cons

Antiquated product. The company is terrible to work with. Loose contract language will bite you if you don't tell them you are not renewing in time.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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