--- title: "N-central Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is N-central the right Remote Monitoring and Management solution for you? Explore 253 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/13803/N-central/reviews/" page_type: "reviews" language: "en" --- N-central 4.2 (253) [View alternatives](https://www.capterra.com/p/13803/N-central/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of N-central Ease of use 4.0 Customer Service 3.9 ## Pros and Cons in Reviews SO Sean O Senior Cyber Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “The automation capabilities, device monitoring, patch management, and remote access tools significantly reduce administrative overhead, improve response times, and deliver a strong ROI by saving both time and operational costs.“ May 11, 2026 CS CALEB S Network EngineerInformation Services, 11 - 50 employeesUsed the software for: More than 2 years. “While the monitoring is strong, the patching and security suites proved inefficient for our client base, requiring excessive manual intervention due to unreliable reporting data. Despite numerous engagements, support was unable to provide a permanent resolution for these core stability issues.“ April 30, 2026 Olti G CEOInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It’s a powerful platform that enables proactive IT management through strong automation, patching, and monitoring capabilities, allowing us to stay ahead of issues rather than react to them. While there is a learning curve and some areas of the interface could be more modern and streamlined, once properly configured, it becomes a highly dependable backbone for service delivery.“ April 29, 2026 BB Brian B DirectorInformation Technology and Services, 201 - 500 employeesUsed the software for: More than 2 years. “All new features require new SSO, limited innovation around existing features, some features just seem to take forever to be released and be fully in production (Nzo, Analytics, Vulnerability dashboard, etc)“ May 4, 2026 AA Andrew A Security ArchitectInformation Technology and Services, 51 - 200 employeesUsed the software for: More than 2 years. “The customization it affords with regard to things like patching and alerting users to needed reboots, alongside the Automations provided from the community are highlights.“ May 4, 2026 CP Christian P Sys AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Ultimately, using N-able feels like driving a reliable car where the manufacturer has stopped listening to the drivers. While the "engine" (patching and alerts) is strong, the "dashboard" (UI/Reports) is dated, and the "service center" (Support) is unresponsive.“ April 28, 2026 SO Sean O Senior Cyber Security EngineerComputer & Network Security, 51 - 200 employeesUsed the software for: More than 2 years. “It has become a core platform in our managed services operations, allowing us to streamline endpoint management, automate repetitive tasks, improve patch compliance, and proactively monitor client systems.“ May 11, 2026 CP Christian P Sys AdminInformation Technology and Services, 11 - 50 employeesUsed the software for: More than 2 years. “Instead of developing AI to solve "non-issues," the development team needs to prioritize fixing the long-standing bugs and workflow limitations that partners deal with every single day.“ April 28, 2026 ## Showing most helpful reviews Showing 1-25 of 253 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Joshua J. Director of RMM Operations Computer & Network Security Used the software for: 2+ years ### "Best Partner, Product is improving quickly." June 6, 2025 5.0 N-Able's partnership is not to be matched. They're a great partner. When they promise a feature they deliver it and they're hard at work building the most scalable traditional RMM product that will exist in the market. Pros It's ability to handle 3rd party patches is significant for being a default feature set. They also have built a great first pane of glass experience. Cons N-Central does not have the ability to automate against the system itself. This has required my team to work around some of the constraints instead of building exactly what they need. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central It has better scalability and the company is a better partner. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Platform Alignment Efforts were the informant of this. Review Source SO Sean O. Senior Cyber Security Engineer Computer & Network Security Used the software for: 2+ years ### "Reliable and Powerful RMM Platform for MSP Growth" May 11, 2026 5.0 Overall, my experience with N-central has been very positive. It has become a core platform in our managed services operations, allowing us to streamline endpoint management, automate repetitive tasks, improve patch compliance, and proactively monitor client systems. Its robust feature set and reliable performance have helped us deliver better service and support to our customers. Pros N-central provides excellent visibility and centralized management across all client environments. The automation capabilities, device monitoring, patch management, and remote access tools significantly reduce administrative overhead, improve response times, and deliver a strong ROI by saving both time and operational costs. Its flexibility and scalability make it ideal for managing both small and large customer environments, and their customer support team is knowledgeable, responsive, and helpful when resolving issues or optimizing platform performance. Cons The initial setup and learning curve can be challenging, especially for new administrators. Some advanced configurations and policy tuning require deeper product knowledge, and the interface can occasionally feel cluttered when navigating complex environments. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) We switched from LabTech to N-central to gain a more modern, scalable, and reliable RMM platform with stronger automation, better patch management, and improved network/server visibility. N-central provided better overall operational efficiency, easier policy-based management, and stronger ROI by reducing manual administrative effort while improving service delivery across our client environments. Review Source CP Christian P. Sys Admin Information Technology and Services Used the software for: 2+ years ### "N-Central / N-Able Review" April 28, 2026 3.0 The overall experience with N-able is a study in frustration between a solid, functional core and a deteriorating support and development ecosystem. On a technical level, the platform delivers on its primary promises: the alerting is dependable, and the agent deployment and patch management provide a reliable foundation for basic endpoint maintenance. When the "lights are on," the software does exactly what it needs to do to keep a fleet stable. However, the experience begins to sour as soon as you attempt to scale into advanced automation or require vendor assistance. The restriction against native PowerShell in automation policies is a massive hurdle for any modern, script-heavy MSP workflow, forcing a reliance on clunky, proprietary tools. These technical "paper cuts"—like the regressive search UI and lackluster reporting—are compounded by a support structure that seems to lack accountability and a clear escalation path, especially regarding integrations like Adlumin. Ultimately, using N-able feels like driving a reliable car where the manufacturer has stopped listening to the drivers. While the "engine" (patching and alerts) is strong, the "dashboard" (UI/Reports) is dated, and the "service center" (Support) is unresponsive. The recent pivot toward AI features feels like a missed mark; the platform would be far more valuable if the developers focused on refining existing workflows and fixing long-standing bugs rather than chasing industry buzzwords. It remains a "good enough" tool for basic needs, but it is becoming increasingly difficult to justify for high-level automation and complex support requirements. Pros The alerting system is highly reliable, ensuring that critical issues are flagged immediately without constant noise. Deployment of the agent is generally straightforward across various environments, which saves a significant amount of time during onboarding. Additionally, the patch management engine does a solid job of keeping third-party software and OS versions up to date, providing a dependable baseline for security and system stability across our managed endpoints. Cons 1\. General Technical Support The support experience has become increasingly frustrating, often feeling like a hurdle rather than a resource. Response times are inconsistent, and there is a noticeable lack of deep technical expertise during initial contact, leading to prolonged downtimes for critical issues. 2. Adlumin Support Support for the Adlumin integration is particularly poor, often resulting in a "finger-pointing" loop where no one takes responsibility. It is difficult to get a straight answer or a specialist who actually understands the nuances of the integration. 3. Lack of Issue Ownership There is a glaring lack of accountability when it comes to taking ownership of open issues. Tickets frequently sit in limbo or are passed between departments without a primary point of contact ensuring the problem is actually resolved to completion. 4. Difficulty with Escalations The escalation process is opaque and incredibly slow. Even when a ticket is clearly beyond the scope of Tier 1, getting it moved to a senior engineer feels like an uphill battle, causing simple technical roadblocks to turn into multi-day ordeals. 5. Automation Policy Limitations (No PowerShell) The inability to natively use PowerShell within automation policies is a major step backward for modern IT environments. Forcing us to use a restrictive, proprietary builder instead of industry-standard scripting severely limits our ability to automate complex tasks. 6. Search Query Regressions A recent update broke the search functionality so that it no longer auto-updates the query results as you type or change parameters. This small but vital UI regression adds unnecessary clicks and friction to what should be a basic, streamlined workflow. 7. Poor Reporting Features The reporting engine is severely lacking and feels outdated. The formatting is strange and unprofessional, making it difficult to hand these documents directly to clients without extensive manual editing or external tools to make the data digestible. 8. Misplaced AI Focus The aggressive push for AI feels like a distraction from core platform stability. Instead of developing AI to solve "non-issues," the development team needs to prioritize fixing the long-standing bugs and workflow limitations that partners deal with every single day. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central Cost to switch over and train people. Customers often get stuck using subpar software due to the cost to switch. Review Source JH James H. System Engineer Information Technology and Services Used the software for: 2+ years ### "Solic performer in the MSP arena; best OOB performance among the competition" April 30, 2026 5.0 its been solid. we have never had a massive amount of downtime, but there have been a couple. for the 2 instances were services were affected, n-central did reach out and let us know that they knew and were working on it. they kept us informed and resolved the issue in a timely manner.. which for an MSP is minutes, not hours of god forbid, days. Pros over the years, i have used a lot of RMM/RAT applications. i honestly like N-Central the best. i have a wide selection of stats and metrics available at a glance and if need more details, there are plenty of tools available for investigation.. you have scripts, file push, system cmd line access. installs are easy via the probe or manually and the Take Control app always connects and its pretty stable. Cons I was surprised by the inadequate reporting features. you would think that if i have all these stats and data that i can see on the page, i should be able to check the columns i need and export to a csv, but no. the canned reports are useless. unless you are willing to access n-central via API, i wouldnt even go to the reports section. its the one part of the product i consider subpar and even useless. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) cost was astronomical and product was worse, harder setup, less features, more bloat. switching to n-central was easy and worth every penny saved. Review Source AA Andrew A. Security Architect Information Technology and Services Used the software for: 2+ years ### "A Solid RMM, with some oversights which hurt what could be a perfect product." May 4, 2026 5.0 Love/hate. The power it affords is amazing, and in some places, the technical places, it affords a lot of possibility and is easy to use. On the other hand, fighting with the UI is tiresome, and important things like the rule engine controlling which patches are and aren't approved is obtuse and overrides and rule application order don't make logical sense. I am happy to expand on this topic on a phone call if it will improve the product, because I believe in it. PLEASE contact me. Pros The customization it affords with regard to things like patching and alerting users to needed reboots, alongside the Automations provided from the community are highlights. The Automation Builder is great and easy to use, and the fact that it is based on and allows the integration of custom PowerShell scripts makes it very powerful. Cons The UI needs work and was recently made worse. Our company uses it as a cloud-only fully-probeless deployment, and even things like the home screen refuse to land us where we should be going. The new Asset view is clunky and missing lots of features, and the old Device View doesn't allow for custom or resizable columns. These are the gateways to accessing the tools and viewing, filtering, sorting, and launching tasks needs to be easy, fast, robust, and have icons for easy identification and readability. Some of these things should be obvious oversights and it feels like we are going backward with things like the recent removal of all icons. Whoever came up with that idea needs to be fired. The way patch approval rule engine needs an overhaul and simplification, as they way it is currently designed is obtuse and requires hours with support to understand what it is actually doing on the backend and what will and won't be approved and why. This is in dire need of attention. I am happy to expand on this topic on a phone call if it will improve the product, because I believe in it. PLEASE contact me. Alternatives considered [Automox](https://www.capterra.com/p/148872/Automox/)[KACE](https://www.capterra.com/p/208240/KACE/)[Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[Ivanti Device Control](https://www.capterra.com/p/193239/Device-Control/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central Needed an agent-based cloud-hosted provider that did not require us to be on VPN, allowed us to brand and customize the restart dialog, select patch types via approval rules, remote control machines, and perform auditing via monitoring, and customization and app deployment via automations / scripts. Switched from [GFI LanGuard](https://www.capterra.com/p/88911/GFI-LanGuard/) Needed an agent-based cloud-hosted provider that did not require us to be on VPN, allowed us to brand and customize the restart dialog, select patch types via approval rules, remote control machines, and perform auditing via monitoring, and customization and app deployment via automations / scripts. Review Source bR brad R. IT Director Internet Used the software for: 1-2 years ### "Great RMM and remote tool. MSP Manager great for our internal IT ticketing." April 28, 2026 4.0 It provides a solid, centralized platform for monitoring, patch management, and remote support, which helps streamline workflows and reduce the need for multiple tools. The automation capabilities are a major advantage, allowing routine maintenance and issue remediation to run with minimal manual intervention. While there are occasional slowdowns and support response times can vary, the system itself is stable and capable at scale. For organizations managing multiple endpoints or clients, it delivers strong value and dependable performance overall. Pros What stands out most about N-able N-central is how it consolidates monitoring, management, and automation into a single, scalable platform. The unified dashboard gives clear visibility across endpoints, servers, and network devices without needing to jump between tools. Automation policies—especially for patching and remediation—save a significant amount of manual effort and reduce human error. Remote access is fast and reliable, which is critical for day-to-day support. Cons While N-able N-central is a strong platform overall, performance can be inconsistent at times. Certain actions—like loading dashboards, executing remote tasks, or navigating between views—can feel slower than expected, especially during peak usage. This can impact efficiency when quick responses are needed. Additionally, support responsiveness has been hit-or-miss. While the team is knowledgeable, there are instances where response times lag or follow-ups take longer than ideal, particularly during urgent situations. Improving platform speed consistency and tightening support turnaround times would make a noticeable difference in the overall experience. Switched from [Atera](https://www.capterra.com/p/144309/Atera/) Features and cost and aterra launched too early. Review Source BM Bill M. Senior Solution Architect Information Technology and Services Used the software for: 6-12 months ### "N-central was easy to quickly setup and deploy for our company" April 28, 2026 4.0 Our overall experience with N-central has been very good and we'd recommend it to others companies similar to our who are looking for alternatives to Kaseya and Connectwise like we were when we started looking for a new RMM partner. Pros We liked the user interface and management processes the most about deploying n-central. The user interface is very streamlined and helps greatly for navigation between clients. Cons The only downside we've had at this time is sometimes getting customer support on the phone, we'd really like it if it were a more consistent experience about who speak with on the phone when issues come up. Alternatives considered [Atera](https://www.capterra.com/p/144309/Atera/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central Feedback from other MSP's and the increasing number of poor reviews of the other products. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) We made the switch from ConnectWise due to the increasing pricing, continuous security vulnerabilities and lack of support received for constant issues that occurred using their products. Review Source AC Andrew C. Systems Administrator Information Technology and Services Used the software for: 6-12 months ### "Very Customizable, but Missing Key Features" April 28, 2026 4.0 The system is complex and has lots of possibilities, but there are still features that are needed to make this a stellar platform. Support has been pretty good, but there are often cases where we have to go back and forth with them on a case. We've had some cases open for 3+ months before being partially resolved, and others open for nearly 6 months that still have no resolution. Pros There is a high degree of customization and ability to have granular controls at multiple levels (globally, per customer, and per customer site). Cons We have run into a lot of issues with the Take Control (remote control module) in the past. Most of our issues have been resolved, but there are still features missing that would be very beneficial, such as executing PowerShell commands through the terminal without having to remote into the machine, or a backstage mode that allows for a separate technician facing remote desktop that does not interrupt the user session. Also, several new features are being released, but they appear to be incomplete, or lack documentation. The documentation of the system is often very difficult to navigate. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central We wanted the greater control and flexibility. While Ninja seemed easy to use, we were looking for a more mature product. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Looking for a different tool. There were multiple factors, Automate was going to be sunset in a couple years. Review Source TR Tom R. CTO Information Technology and Services Used the software for: 2+ years ### "N-central has been a core solution for our MSP for over 10 years, always things to improve but looking forward to many more years" April 28, 2026 4.0 We have been using N-Central for over 10 years and it has been an excellent core platform for us to support our clients and operations. We look forward to continuing to use N-central and hope that significant improvement can be made around reporting and remote control integrated tools. Pros The monitoring and flexability around alerts is excellent. The abilities added to perform functions without having to remote into systems signficantly helps our supprot team work on end user tickets without disruption. Additionally the integrations with many other solutions has been very beneficial. Finally the seperation of the management plane from the monitoring plane has helped on the security front to allow us to shrink surface area from attacks. Cons Reporting and the analytics are just not that good. I know added effort is being put into this, but it is just not competitive in the current RMM market. Additionally the Take Control remote access agent and app is bulky and can be slow. Most engineers prefer to use alternative remote access tools, but will use Take Control if those are somehow not available or installed. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central They did not exist when we implemented N-central, those are the solutions we would look into should we have persistant issues with N-central. Review Source VR Verified Reviewer IT Manager Recreational Facilities and Services Used the software for: 2+ years ### "Get a handle on systems management with N-Central" May 6, 2026 4.0 Overall, we have been very happy with the N-Central product. We have used it for over 10 years and plan to continue doing so. Pros N-Central's remote support options are my favorite feature. The toolset goes beyond typical screen sharing, and allows your support staff to: view system metrics; access the command prompt; manage services, processes, printers; all from the background without interrupting the end users. Cons N-Central's system monitoring capabilities are very nice and informative. However, it takes a bit of work to get them dialed in. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) N-Central offers a more robust feature set than our previous solutions. Review Source MC Matthew C. Systems Manager Information Technology and Services Used the software for: 6-12 months ### "Quite good, with room to improve." April 24, 2025 4.0 It's been good. The learning curve is high, but once you get a feel for everything it becomes a powerful endpoint management tool. Scripting and third party app installs work well. Pros N Central does a good job of managing updates and pulls relevant data about each endpoint. The built in Take Control is a good bonus. We've been able to drop Splashtop and use that instead. SentinelOne integration is a breeze to setup and deploy to endpoints as well. Cons Take Control is a bit rough around the edges. It works and is fine for technicians, but can't be used for our end users. We had to use NinjaOne to allow our clients to remotely access their machines. Alternatives considered [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central The robust looking reports were the main factor. Take Control leaves a lot to be desired, so we may end up going the Ninja route at the end of our contract. Switched from [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) We switched because Datto sucks. Scheduled updates never seemed to happen properly, price changes and welching on our contract after the changeover to Kaseya left a bad taste in my mouth. Review Source SB Shannon B. Network Security Admin Building Materials Used the software for: 1-2 years ### "A good review" April 28, 2025 5.0 I very much enjoy it and think it is a very valuable tool for my organization. The IT individual who works under me has really no prior experience in computers, but he has adapted well because of how easy N-central is to use. Pros Ease of use and the number of documentation/videos available. For something of this size, a lot of documentation is needed to navigate it and make it useful. Through the documentation I have automated many tasks for my company. Cons It can be a little confusing at first about where to create/link rules and scheduled tasks. Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/)[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/)[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reason for choosing N-central The dashboard is user-friendly and comprehensive without being overwhelming It works with Apple products, allowing us to manage the iPads It includes file management on the back end It will allow us to install/uninstall on the back end Allows us to run scripts on the back end Allows us to run cmd/ps on the back end It will integrate with Sentinel One Allows us to remote in, both attended/unattended Allows us to reboot on the back end Allows for 3rd party patching It is compatible with mobile devices The agent can be deployed through Intune Cost: $1.75/endpoint/month Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "N-Central - Positive Review" April 29, 2026 5.0 Overall, my experience with N-central has been very positive, especially from an MSP perspective where control, scalability, and reliability matter. It’s a powerful platform that enables proactive IT management through strong automation, patching, and monitoring capabilities, allowing us to stay ahead of issues rather than react to them. While there is a learning curve and some areas of the interface could be more modern and streamlined, once properly configured, it becomes a highly dependable backbone for service delivery. It supports a mature, standardized approach to managing client environments and aligns well with a growth-focused MSP that values efficiency and security. Pros We are very happy with this product. What I like most about N-central is its depth and control as a true enterprise-grade RMM. It gives you a very granular level of visibility into endpoints, servers, and network devices, which is critical when you’re managing diverse client environments. The automation capabilities stand out—being able to script, patch, monitor, and remediate issues proactively at scale saves a significant amount of time and reduces reactive support. Its integration with tools like backup, EDR, and reporting creates a more unified operational workflow, which is key for an MSP looking to standardize services and deliver consistent results. Overall, it strikes a strong balance between flexibility and power, making it ideal for MSPs that want to go beyond basic monitoring and truly mature their service delivery. Cons What I like least about N-central is that its depth and flexibility can sometimes come at the cost of usability. The interface isn’t always the most intuitive, especially for newer technicians, and there can be a noticeable learning curve to fully leverage its capabilities. Certain workflows—like policy management, reporting customization, or navigating between device views—can feel a bit clunky or outdated compared to more modern RMM platforms. Additionally, performance can occasionally lag in larger environments, and fine-tuning alerts to avoid noise without missing critical issues takes time and experience. While it’s powerful, it often requires more hands-on management and internal standardization to get the most out of it. Review Source AJ Alex J. Systems Engineer Biotechnology Used the software for: 1-2 years ### "Computer Management at its finest" May 4, 2026 5.0 N-central is a powerful, highly customizable RMM that excels in complex, enterprise-scale environments where deep automation and granular control are non-negotiable. Its Automation Manager and robust policy inheritance make it a favorite for those who want to "set it and forget it" across thousands of endpoints. Ultimately, it’s a tool built for the technician who wants to "turn every knob," provided they have the time to master its intricacies. Pros The Automation Manager is a major highlight. It allows you to build complex workflows using a drag-and-drop visual designer without needing to be an expert in PowerShell or Bash. N-central offers one of the most robust patching engines available. N-central is built for scale. The UI is designed to manage multiple distinct clients from a single "pane of glass." You can set global policies at the top level and have them "inherit" down to every client, or break inheritance for specific customers who have unique requirements. Cons N-central isn’t a "plug-and-play" tool. Because it is so granular, onboarding new technicians can be a slow process. While N-able has been rolling out the "New UI," many deep-level configurations still kick you back to a legacy interface that feels like it’s from the early 2010s Review Source KW Kat W. VP of IT Non-Profit Organization Management Used the software for: 2+ years ### "Good RMM that we have used for several years" May 5, 2026 4.0 N-Able / N-Central Customer service is great, our tickets are responded to promptly with helpful results. Pros Rollout is easy to accomplish within our 300 endpoint environment and pushing out software / Microsoft patches is effortless. The unattended remote access is both stable and extremely useful, an absolute necessity within our organization. Cons The reporting and asset management leads a lot to be desired. We are able to get detailed information about each machine when the data is pulled, but the bigger picture (historical data) of each endpoint and service requests / site history is lacking. Machines come off of management without notice and automatic retries seem to be unsuccessful without manual intervention. Review Source RG Robert G. Managed Services Administrator Information Technology and Services Used the software for: 2+ years ### "N-Central is a good RMM" April 28, 2026 4.0 I like my N-Central. It's the core of our managed service offerings and provides our support staff with valuable client environment data. Allows our support team to have real-time data and securely remote connect to devices for quicker troubleshooting and remediation. Pros N-Central is a feature rich and comprehensive RMM. We use the hosted version and easily access our console from a web browser. MFA login, monitoring, patch management, remote access, notifications, and device management and maintenance all from one platform. Several built-in Integrations and API options allow for flexibility and automation. Cons No simple mobile device management options. No control over user account security settings. Site probes are limited to only 1 network subnet and do not support VLANs. Review Source JR Joe R. Team Leader of Managed IT Services Computer & Network Security Used the software for: 2+ years ### "Overall, a good product" April 28, 2026 4.0 Overall, it's a good product. I don't have experience to compare it to other RMM tools but it does what I need it to do. Pros It's a very powerful tool with many functions that can be performed remotely. As an MSP, we're able to easily separate computers into different companies which receive different policies. Cons Take Control is very unreliable and takes too long to reconnect when there is a temporary drop in network connectivity. Switched from [ScreenConnect](https://www.capterra.com/p/147830/ScreenConnect/) Before I started with the company in 2021. Review Source CB Chris B. Director, IT Infrastructure and Apps Consumer Goods Used the software for: 2+ years ### "Fantastic TOOL to make ANY IT Team Efficient" April 28, 2026 5.0 I have been using N-Central for some time and it is a fantastic tool. The monitoring, remote control, patch management, and alerting allows my team to be very efficient with their support. Pros The ease of use, value for the money, easy integration with SSO for greater security, and very little service downtime has allowed our team to remain focused on what's important - supporting our customers. Cons The built-in reporting could be a bit stronger. The current reports can be limited causing you to find alternate methods to gather the data (usually manual for us). Review Source MB Michael B. Systems Admin Information Technology and Services Used the software for: 2+ years ### "The decent product from your line" April 28, 2026 4.0 Overall can't really complain. Most issues come from Take Control but I know that is seperate so NCentral as a whole is actually pretty decent. Which is saying a lot because most of the time I have nothing but issues with NAble products. With all the other products, we find ourselves contacting customer support more than actually using the product. Pros Out of all your products, this is the better one. Supports most things you could as for from an RMM agent. Cons Something I dislike about NCentral is customization options when it comes to how a device is displayed once you get into device details. The widgets have the 3x3 dot icons like you should be able to re-arrange but you cant. Review Source AN Alison N. Office manager Information Technology and Services Used the software for: 2+ years ### "Reviewing n Central " May 4, 2026 4.0 Pretty good. Really easy to work with and the tech support is always good when I call. We have made various account changes and support has always been good about making the changes Pros The interface and ease of using it. I like how easy it is to add a client to the system and how easy you can customize things. the monitoring is really good Cons There was one time about a year ago that we needed a backup for a client, their server went down, and cove didn't have the backup for them and we ended up losing the client Review Source NN Nour N. Tech and Security Consultant Hospital & Health Care Used the software for: 2+ years ### "I am satisfied with the workflow thanks to N-Central" July 8, 2025 5.0 I definitely feel like I've found the software I needed, as I can remotely manage all the systems I need to monitor at work. I need to keep patient and employee data secure, so continuous automatic assessments are essential for me. With the reports, I have been able to visualize the company's security status and take action when needed. Pros N-central automates the most tedious security tasks, such as patch scheduling, software updates and vulnerability scanning. It's much easier to keep everything up to date, and I don't have to remember to do it all the time, precisely because it's automatic. I just need to check that everything is in order and verify the results. The reports are very detailed, and I can customize them according to my specific needs at the time. I have a summary of detected threats or comprised devices. I can manage all devices with a single software, so it's more accessible, faster and easier. Cons I don't like the interface. I find it outdated and overwhelming for new users. Additionally, it's a software that consumes a significant amount of system resources. It's very customizable, and you need to make configurations that can take days, but it's totally worth it. Review Source RN Reymond N. Systems Engineer Information Technology and Services Used the software for: 1-2 years ### "N-Central Review" April 30, 2026 4.0 Pros Reliable and stable for the most part. Any experiences with support have been resolved quickly and professionally. Cons Occassional outages but they are few and far between. Some issue with Take Control connectivity occassionally Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Company decision that I was not a part of Review Source PT Pat T. VP Sales Computer & Network Security Used the software for: 1-2 years ### "N-Able Review" May 4, 2026 5.0 Good overall and may use some of the other services in the future. The fact one is not able to downgrade during term is a negative in my opinion Pros Good value for the money we spend. Customer support is very helpful. The product provides great security and is easy to use. The knowledge base is helpful as well. Cons Sales people not approachable or flexible with the pricing model. After you email the representative it takes few weeks for them to respond. Review Source RC Reid C. Automation Specialist Computer & Network Security Used the software for: 6-12 months ### "N-Central Feedback" April 30, 2026 2.0 The learning curve was hard to get over but after 9 months it has proven to be feature rich and thoroughly details any/all services on devices Pros The extensive technical features. The "granular" detailing for all the processes is very in depth and very helpful once gotten used to. Cons N-Able Support and Patch Management, N-Able support has been rough to get any meaningful and/or helpful information. They are too quick to blame anything outside of their direct control Review Source KK Karanpal K. User Support Technician Information Technology and Services Used the software for: 2+ years ### "You are doing good Job. :)" April 25, 2025 4.0 Overall experience is 8.5/10. We have added MSP Manager recently, so exploring the features and options for the time being. Pros N-central provides more services with flexibility than others. Its standout features include advanced automation for routine tasks, customizable dashboards, and comprehensive network monitoring. It offers scalability, making it suitable for both small businesses and large enterprises. Moreover, it has proactive alerting and patch management tools help ensure efficient system managemnt. improving overall IT performance and reducing the downtime. I like the take control remote service more than the others as it shows info of remote device rightway and real time status of devices. Cons I do not like the few options in MSP Manager. Like, while adding the time entry, if I do it manually, it is not saving the time entry, but if I select from the drop-down menu, it works. If we added the wrong email address by mistake, it is sending undeliverable emails continuously. More than 100 emails have been received, which was very annoying. After changing the status of a ticket, we cannot add a time entry, which should be allowed. 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