# N-central Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about N-central Software - reviews, pricing plans, popular comparisons to other Patch Management products and more. Source: https://www.capterra.com/p/13803/N-central --- # N-central Software Review 2026: Features, Integrations, Pros & Cons Last updated on April 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Users](#users)[Pros and Cons](#pros-cons)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) N-central ## What is N-central? N-central is a remote monitoring and management (RMM) platform that helps manage, automate, and secure IT infrastructure at scale. It features endpoint management, patching capabilities, and advanced security operations with a security-first approach. The platform's Infinity Core technology allows for customization, faster endpoint targeting, and streamlined policy deployment. N-central includes built-in vulnerability management alongside patching and advanced security capabilities including EDR, XDR, and MDR to address cyber threats. The system supports cloud asset management and AI-driven automation with drag-and-drop scripting functionality. The platform maintains an open ecosystem with integrations across various software partners, enabling users to create custom workflows. N-central delivers unified endpoint management, patch and vulnerability management, security management, and automation tools that work together to provide IT management with flexibility and precision. ## What is N-central used for? [Managed Service Providers (MSP)](https://www.capterra.com/msp-software/)[IT Management](https://www.capterra.com/it-management-software/)[Remote Monitoring and Management](https://www.capterra.com/remote-monitoring-and-management-software/) Recognitions Shortlist Overall rating Based on 247 user reviews Reviews sentiment Positive 85% Neutral 7% Negative 8% Pros & cons Comprehensive remote support tools Centralized multi-device management platform Inconsistent customer support experience Limited and cumbersome reporting Starting price $1.75 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... - IT Management / 2026 - Managed Service Providers (MSP) / 2026 - Server Management / 2025 Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## N-central alternatives [4.7 (287)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (347)](https://www.capterra.com/p/168192/Site24x7/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (1,400)](https://www.capterra.com/p/112011/Zoho-Assist/reviews/) Starting price $480.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/13803/N-central/alternatives/) ## Who uses N-central? Based on Capterra reviews from the past 2 years Talk to a software expert to get a free software list tailored to your business needs Company size Based on 202 reviews 100% 75% 50% 25% Smallbusiness Midsizebusinesses Enterprise Top job functions Based on 202 reviews IT & Software Development 48% IT & Software Development 48% Administrative 18% Engineering 9% Consulting 7% Others 18% Top industries Based on 202 reviews Information Technology and Services 64% Computer & Network Security 20% Computer Networking 8% Health, Wellness and Fitness 4% Other 4% ## Pros and Cons Comprehensive remote support tools 86% positive reviews out of 36 Most reviewers find remote access reliable, fast, and versatile for monitoring, troubleshooting, and automating IT tasks. Aaron M IT Service Technician, 2 - 10 employees. "I like how robust the platform is. And the remote access tool is superior to any other remote access tools I've seen." Inconsistent customer support experience 50% negative reviews out of 46 Some users report customer support is slow, hard to reach, and issues often take too long to resolve. David S President, 1 employee. "Additionally, working with N-Able is a miserable experience, whether it's on the sales, provisioning, customer service, or technical support side." Centralized multi-device management platform 92% positive reviews out of 25 Most reviewers describe device management as flexible, scalable, and efficient for controlling diverse client environments. Carlos B IT Technitian, 51 - 200 employees. "Excellent choice for MSP that want managing of servers, clients, network devices alike with intune, backup, 365 integration." Limited and cumbersome reporting 76% negative reviews out of 29 Most reviewers indicate reporting is difficult, slow, lacks detail, and requires manual work or external modules. Zachary H Systems Administrator, 11 - 50 employees. "Certain administrative tasks or simple reports are also non-existent and/or require manual work to produce." ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Remote Monitoring & Management 4.2 (138) 97.83% of 138 reviewers that rated this feature as important or highly important N-central offers robust monitoring tools that help you track device health and trends efficiently. Some reviewers find it reliable and easy to use, but others mention occasional issues with alert prioritization and agent connectivity that can complicate monitoring. Remote Access/Control 4.3 (136) 96.32% of 136 reviewers that rated this feature as important or highly important With this capability, you can remotely support users and access devices seamlessly. Reviewers appreciate its reliability, ease of use, and multiple connection options, though some users report occasional agent connectivity problems and wish for more flexibility with UAC. Patch Management 4.0 (135) 90.37% of 135 reviewers that rated this feature as important or highly important It gives you automated and customizable patching for Windows and third-party apps. Some reviewers find it reliable and time-saving, but others indicate inconsistent reporting, missed updates, and a less intuitive interface compared to competitors. Alerts/Notifications 4.3 (112) 88.39% of 112 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Server Monitoring 4.4 (99) 94.95% of 99 reviewers that rated this feature as important or highly important Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Maintenance Scheduling 4.2 (97) 87.63% of 97 reviewers that rated this feature as important or highly important Schedule predetermined or ad hoc maintenance services and labor requests N-central 142 features Define levels of authorization for access to specific files or systems Integrates with Active Directory Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatically identify and flag unusual behaviors and malicious software Prevents, detects and removes malware Application programming interface that allows for integration with other systems/databases Download applications that can be internally saved Track, manage and store the applications of potential future members, customers or candidates Manage the process of evaluating documents or requests submitted for approval Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Data is backed up automatically to prevent data loss Set a time to deploy patches automatically Setup recurring or automatic scans Create backups and provide methods to recover deleted/lost data Measure the actual bandwidth available on a local network (LAN or WiFi) Define network parameters and threshold settings to monitor network health and take necessary precautions Track and analyse user behavior within a system or network Create, manage, and send invoices or bills to customers Writing code or scripts to automate repetitive tasks, streamline processes, and increase efficiency within an IT environment Manage and secure access to business data and applications on personal devices. Monitor service demand and performance to plan for adequate resources that meet business needs Track and monitor efficient handling of all changes/transitions Communicate using direct chat or messages within the system Track and manage adherence to policies for any service, product, process, or supplier Track and report regulatory data to either internal management or external stakeholders Identify component attributes like servers, hardware, software, and manage relationships across all services Track, store, and access client contracts or licenses Process to track, record, and analyze expenses that occurred over the entire duration of a given project Monitor performance details involving CPU/memory utilization Manage usernames, account numbers, passwords, biometric data, public access keys, and other documentation Add customized logos and colors to align with company branding Alter the layout and content of dashboards Customize data fields to support various needs and use cases Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Create labels for products that contain required information such as colors, sizes, dates, etc. Assembly of graphs and charts for visualizing and tracking statistics/metrics Creation and customization of dashboards Import and export data to and from software applications Graphical representation of data Analyze the performance of Databases Manage the processes involved when making the application ready for use Automatically scan the network for devices and take pre-defined actions upon discovery Maintenance and upkeep of physical and/or virtual devices Access client's system information, including hardware and software configuration, to perform diagnostics Plan and implement business continuity measures in case of unforeseen events Assemble applications and processes by dragging over and arranging pre-built components Receive and/or send email notifications for urgent updates, requests, or other information Ability to oversee and optimize the operations of a mail server Convert data into a code for security Track status, assign actions, and control access to systems for devices within the organization Protect users working remotely and provide secure environments for personal devices to access company programs A chronological record of actions or occurrences within a network, software, or process Intended to be used by managed service providers Managing service requests, incidents, IT issues & support with a ticketing system Compliant with HIPAA, which sets standards for sensitive patient data protection Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Monitor the IP addresses of the incoming traffic Inspecting the issue resolution process for compliance with related systems and regulatory guidelines Identify and respond to unexpected problems or failures (ie. "negative events") Managing inventories and tracking changes to hardware and software configurations Monitor the movement of one or more IT assets throughout the organization Tracking KPIs over a certain period to assess helpdesk issues, ticket status & resolution, costs and revenue stats, assets usage & more Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Track and organize the number of licenses available to the organization Manage, maintain and track the performance of assets and equipment Schedule predetermined or ad hoc maintenance services and labor requests Control, secure and enforce policies on mobile devices such as smartphones, tablets etc. Observe and track the demand, usage, progress or quality of a system, product, or user Support multiple types of devices Run tests on a network to find the root cause of network issues Network topology maps providing infrastructure visualization for devices, connections, configurations, etc. Tracks and makes accessible data on the health of servers and other network components. Monitor and manage resource utilization for network infrastructure Prevent and monitor unauthorized access, misuse, modification, or denial of a computer network and network-accessible resources The ability to manage all patches within a network Generate and store passwords in an encrypted database and assist in retrieving lost or forgotten passwords It gives you automated and customizable patching for Windows and third-party apps. Some reviewers find it reliable and time-saving, but others indicate inconsistent reporting, missed updates, and a less intuitive interface compared to competitors. Determine which patches should receive immediate attention Test patches before deployment to mitigate security risks A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Monitoring and measurement of relevant metrics to assess the performance of IT resources Create, manage, and track policies and procedures within an organization Predict future data based on historical data sets Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Streamlining repetitive tasks and activities through automated and predefined workflows Organize and manage all processes/procedures involved in purchasing goods and/or services Receive notification of issues as soon as they occur Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics Receive system updates as soon as any changes are made Planning, scheduling, and overseeing the release of software or system changes into a live or production environment Identify and orchestrate execution of actions needed to restore systems to optimal conditions Control system behavior and appearance, and access and report on system status/health from a distant location With this capability, you can remotely support users and access devices seamlessly. Reviewers appreciate its reliability, ease of use, and multiple connection options, though some users report occasional agent connectivity problems and wish for more flexibility with UAC. N-central offers robust monitoring tools that help you track device health and trends efficiently. Some reviewers find it reliable and easy to use, but others mention occasional issues with alert prioritization and agent connectivity that can complicate monitoring. Deploy updates or install new software remotely Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Set & manage permission levels based on user roles and restrict access to only authorized individuals Plan availability and assign specific time slots for tasks and resources Securely stores data to prevent data loss or breaches At least a username and password is required to access the system Manage and control the security aspects of an organization's digital assets, resources, and operations Includes firewalls, intrusion detection, and network-based antivirus programs to provide security against online threats Online portal through which end users can access the system, manage tasks, or obtain information Continuously scan servers on a designated network to monitor health and search for any irregularities or failures Database containing accurate and up-to-date information on all operational services Set and monitor service level agreements to ensure timely response and resolution Internet standard protocol for collecting information about managed devices on a network Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access Track the status over time for a request, process, asset, or transaction Manage all supplier data and operations Allow customers/users to submit support queries and service requests Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Track and manage the scheduling of tasks Set up connections to third-party platforms to improve business processes Identifying, analyzing, and mitigating security issues and taking appropriate action to protect systems and data from potential harm Alerts for when traffic utilization or network performance deviates from pre-defined threshold settings Track, manage, or resolve user requests and IT incidents/issues Review data from past periods to reveal recurring tendencies and predict future performance Take actions to troubleshoot issues for networks, devices, etc. Track the availability time for a designated network or website over a given period of time Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Track and manage virtual machines (VMs) running on physical host machines Interact with data visualization elements, such as charts and graphs, to drill down into data Discover patch statuses and vulnerabilities Collect and analyze traffic data about website visitors Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 4.2 (243) 4.2 Based on 243 reviews ## Pricing Value for money 3.9 (233) Free Trial Basic $1.75 Other, Value for money 3.9 (233) 3.9 Based on 233 reviews ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ 1Password](https://www.capterra.com/p/176113/1Password/)[ IT Glue](https://www.capterra.com/p/170401/ITGlue/)[ ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Automox](https://www.capterra.com/p/148872/Automox/)[ Cisco Meraki](https://www.capterra.com/p/176649/Meraki-Systems-Manager/)[ SentinelOne](https://www.capterra.com/p/152564/Endpoint-Protection-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (236) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (236) 3.9 Based on 236 reviews ## User reviews Overall rating 4.1 Based on 247 reviews Filter by rating 5(104) 4(105) 3(18) 2(11) 1(9) Mentioned topic Sorted by most recent MB Matt B. Engineer Health, Wellness and Fitness ### "Great tool for managing multi-site organizations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 May 8, 2026 N-central RMM is a solid, dependable tool that makes managing systems a lot easier. The monitoring and alerting are strong, automation saves tons of time, and everything is centralized in one place. It has allowed our team to address issues in a much quicker faster. Pros \- Ease of use - Quick deployment - Reporting and dashboard capabilities - Multi options to deploy software and scripts - High quality training options available Cons It seems there isn't much investment in their mobile app, I would imagine this may be deprecated in the near future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RT Ricardo T. Operations Team Manager Computer & Network Security ### "Feedback on N‑Central Experience" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 My overall experience is very positive. We will continue using N‑Central for a long time, it is our first support tool. Pros Overall, it is an excellent work tool. I particularly use the Take Control option very often, and it works like a Swiss watch! The ability to open a support case and instantly start a chat with an agent is outstanding. It truly sets you apart from other technology companies. Please keep this focus—great support often matters even more than a great product and you have both of them. Cons I believe generating reports and alerts should be a bit simpler, more predefined reports would be a great thing. Switched from [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) We consider that, in general, N‑Central is the better solution. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DI Dennis I. IT Support Administrator Telecommunications ### "NCentral Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 8, 2026 My overall experience with N-Central has been great. It's a great tool that takes a lot of the stress out of managing remote devices. And any time I have had an issue with NCentral that I couldn't figure out or resolve myself, your customer support team has been great in helping me out. They have always been very kind, knowledgeable and provided fast and efficient support. Pros my favorite thing about NCentral is the take control feature. Unlike using take control via Microsoft Teams, it actually gives you full control of the remote computer and you never lost control even when you restart it. I also really like the administrator command prompt tool. It's easy to access and you can get a lot done without bothering the users. Also, the ability to push 3rd party applications has been a big help. And we have just now activated the Microsoft Intune integration through NCentral which will allow us to automatically install the most up to date NCentral Agent on Autopilot deployed devices while they are being set up. And I also love the easy access to the Microsoft Intune Dashboard from NCentral. Cons This may just be me not knowing how to configure it? But on the all devices windows, I wish you could expand column width either by clicking a corner and dragging or by hovering over an edge of a column and double clicking and also I wish you could rearrange columns on the all devices window -basically like how Excel works. for example, the logged in user column is not visible on my screen unless I scroll over to the right and that makes the device name not visible - I would like to be able to see both at the same time and if I could rearrange the columns it would be helpful. Also, the logged in user column isn't wide enough in many cases for me to actually see who the logged in user is due to the length of the device name, I have to hover over it in order to see the popup with the full device name Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. NP Nicolas P. Senior IT Technician Farming ### "Overall great remote tools for an IT department" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 May 8, 2026 I have been using N-central for over 15 years, when I was with an MSP and as a direct customer. The product remains pretty solid and has a lot of add-ons should you need them (security/anti-virus, backup/disaster recovery), etc. so there is a lot of flexibility. In the times I've had to contact support, they usually are knowledgeable and get the issue resolved. The product allows us to quickly provide support to our end-users, often without the need for them to be present at their computers. Pros It provides much of what our IT Departments needs in one product: remote support, monitoring, management. The additional tools for running custom scripts and remote commands are very beneficial as well. The user interface is pretty simple and easy to use. Overall, it is a good value for what our department needs, so we don't have to purchase multiple services. Cons The "Take Control" remote control option does not seem to be reliable all the time. We often run into issues not being able to connect, forcing us to use a third-party option. I also do not like that you have to pay a lot more for a "Pro" license to be able to have certain features on endpoints, like patch management and running automation jobs. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User IT Manager Recreational Facilities and Services ### "Get a handle on systems management with N-Central" 4.0 Overall Rating 4.0 4.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 8/10 May 6, 2026 Overall, we have been very happy with the N-Central product. We have used it for over 10 years and plan to continue doing so. Pros N-Central's remote support options are my favorite feature. The toolset goes beyond typical screen sharing, and allows your support staff to: view system metrics; access the command prompt; manage services, processes, printers; all from the background without interrupting the end users. Cons N-Central's system monitoring capabilities are very nice and informative. However, it takes a bit of work to get them dialed in. Switched from [LogMeIn Rescue](https://www.capterra.com/p/161344/LogMeIn-Rescue/) [LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/) N-Central offers a more robust feature set than our previous solutions. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DS Darin S. Senior Solutions Architect Computer & Network Security ### "Reliable RMM but believe patching needs improvement." 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 5, 2026 Overall I am pleased with the platform and it does what it needs to do for to be effectively manage my customers. Pros N-central provides great centralized management for my customer endpoints and networks. The remote monitoring, control and alerting work great. Cons Security Patching seems to be very inconsistent and I struggle with getting it to push patches from time to time with customers and don't know why. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SS Seth S. Consultant Information Technology and Services ### "Secure-ITNet review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2026 I think it's a pretty good tool, for what we pay for and how we use it. Its a pretty easy system to use. Pros What I like most about n-central is the ability to remotely access computers we manage and push out certain apps and features right from the dashboard Cons I think the thing that really gets frustrating is after a while of being offline the agent does fall into a sleep and we have to repush it out again, and sometimes it take a while longer to push out certain things like apps and settings Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. KW Kat W. VP of IT Non-Profit Organization Management ### "Good RMM that we have used for several years" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 May 5, 2026 N-Able / N-Central Customer service is great, our tickets are responded to promptly with helpful results. Pros Rollout is easy to accomplish within our 300 endpoint environment and pushing out software / Microsoft patches is effortless. The unattended remote access is both stable and extremely useful, an absolute necessity within our organization. Cons The reporting and asset management leads a lot to be desired. We are able to get detailed information about each machine when the data is pulled, but the bigger picture (historical data) of each endpoint and service requests / site history is lacking. Machines come off of management without notice and automatic retries seem to be unsuccessful without manual intervention. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Chip L. COO Information Technology and Services ### "Keep it Up" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 May 5, 2026 Overall we are very happy. The team and higherups listen and take the feedback seriously and put action items around them Pros Eas of use, reporting is fantastic, nice interface and it works. The client support can be a little hit and miss but as of late it has been a very pleasurable experience. Cons Cost structure takes some negotiating to get in line. No discounts for K-12 end users, and has had some security issues and some support issues. Switched from [N-sight RMM](https://www.capterra.com/p/163344/N-sight/) Needed a better product, was having issues with n-Central and then there was a breach. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AA Andrew A. Security Architect Information Technology and Services ### "A Solid RMM, with some oversights which hurt what could be a perfect product." 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 May 4, 2026 Love/hate. The power it affords is amazing, and in some places, the technical places, it affords a lot of possibility and is easy to use. On the other hand, fighting with the UI is tiresome, and important things like the rule engine controlling which patches are and aren't approved is obtuse and overrides and rule application order don't make logical sense. I am happy to expand on this topic on a phone call if it will improve the product, because I believe in it. PLEASE contact me. Pros The customization it affords with regard to things like patching and alerting users to needed reboots, alongside the Automations provided from the community are highlights. The Automation Builder is great and easy to use, and the fact that it is based on and allows the integration of custom PowerShell scripts makes it very powerful. Cons The UI needs work and was recently made worse. Our company uses it as a cloud-only fully-probeless deployment, and even things like the home screen refuse to land us where we should be going. The new Asset view is clunky and missing lots of features, and the old Device View doesn't allow for custom or resizable columns. These are the gateways to accessing the tools and viewing, filtering, sorting, and launching tasks needs to be easy, fast, robust, and have icons for easy identification and readability. Some of these things should be obvious oversights and it feels like we are going backward with things like the recent removal of all icons. Whoever came up with that idea needs to be fired. The way patch approval rule engine needs an overhaul and simplification, as they way it is currently designed is obtuse and requires hours with support to understand what it is actually doing on the backend and what will and won't be approved and why. This is in dire need of attention. I am happy to expand on this topic on a phone call if it will improve the product, because I believe in it. PLEASE contact me. Switched from [GFI LanGuard](https://www.capterra.com/p/88911/GFI-LanGuard/) Needed an agent-based cloud-hosted provider that did not require us to be on VPN, allowed us to brand and customize the restart dialog, select patch types via approval rules, remote control machines, and perform auditing via monitoring, and customization and app deployment via automations / scripts. Alternatives considered [Automox](https://www.capterra.com/p/148872/Automox/) [KACE](https://www.capterra.com/p/208240/KACE/) [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) [Ivanti Device Control](https://www.capterra.com/p/193239/Device-Control/) [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/) Reasons for choosing N-central Needed an agent-based cloud-hosted provider that did not require us to be on VPN, allowed us to brand and customize the restart dialog, select patch types via approval rules, remote control machines, and perform auditing via monitoring, and customization and app deployment via automations / scripts. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. 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