# Page 7 | N-central Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is N-central the right Remote Monitoring and Management solution for you? Explore 195 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13803/N-central/reviews --- N-central 4.1 (195) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Page 7 - Reviews of N-central ## Showing most helpful reviews Showing 151-175 of 195 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use ML Michael L. Vice President of Operations Computer Software Used the software for: 2+ years ### "Still a fantastic option for your RMM solution." July 1, 2025 5.0 Our overall experience with N-central has been fantastic! It's incredibly easy to use and learn, which has made a real difference for our team. We've found it to be an absolute must-have for our clients, especially when time is of the essence during business-threatening incidents. It truly helps us minimize downtime, which is invaluable. Pros What we like most about N-central now is definitely its powerful automation capabilities! The ability to automate as much as possible is absolutely key for our business, and the maintenance scheduling feature, in particular, has been a game-changer. It was a primary reason we chose N-central over other products, and it continues to be one of its most valuable aspects for us. Cons While N-central already offers a fantastic array of features, if we had to pick something we'd love to see more of, it would be even deeper and broader integrations with other industry software. We know N-able is constantly working on expanding its "Ecoverse" of integrations, and we're excited to see what they bring next to further streamline workflows and enhance connectivity with the diverse tools our industry relies on! Alternatives considered [Datto RMM](https://www.capterra.com/p/213158/Datto-RMM/) Reason for choosing N-central This was more established and had more features for our business between the two. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Poor implementation and support was heading downhill since being sold a few years ago. Review Source MD Mike D. owner Information Technology and Services Used the software for: 2+ years ### "It may not be the best, but it's not worth switching." April 5, 2023 4.0 It's better than many of the RMMs out there if you need good scripting and patch management. The Sentinel 1 integration was terrible and the backup integration is not great either. Pros The automation policies you can create deploying software offer a lot of power and flexibility in terms of variables you can set by side and time scheduling. Cons Take control is painful to use after using Connectwise Control. I've also had an open issue with the RPD protocol under Take Control that has been open for months unresolved. Reason for choosing N-central recommendations from other MSPs. Switched from [ConnectWise Automate](https://www.capterra.com/p/142789/ConnectWise-Automate/) Connectwise Automate was having issues patching. It turned out that the patching in N-Central wasn't much better, but the reporting was much worse. Kind of wish I had stuck it out on Automate. The reporting in N-Central is terrible and we have been promised a new reporting engine for years. Currently if you want anything more than basic reporting you have to build a separate report server with technology from 2010. Review Source HL Hugh L. Infrastructure Technician Information Technology and Services Used the software for: 1-2 years ### "N-Central Review" August 25, 2022 5.0 Very good overall. Extremely useful software I now could not work without Pros Works as expected 99% of the time. Has a lot of options for integrations for both N-able products and other third party products that are very useful. Cons Support can sometimes be difficult to reach and issue resolution can take a while sometimes. This isn't because of a lack of knowledge from technicians, just difficult to reach them. Review Source VR Verified Reviewer CEO Information Technology and Services Used the software for: 2+ years ### "Great RMM Tool" April 10, 2024 5.0 Pros I really like all of the functionality and the user interface is very intuitive to use and powerful. Cons There have been a few bugs we've dealt with in the past with automated tasks, but otherwise none. Review Source VR Verified Reviewer Chief Operating Officer, and HIPAA Privacy Officer Used the software for: 2+ years ### "After using it for 3 years, N-Able was a frustrating experience" March 7, 2018 2.0 Easier control of our client's PCs, and easy management of thousands of devices. Increased efficiency in the office. Pros N-Able/N-Central gives you the ability to remote control devices and perform scripts and tasks without disrupting the end user. Additionally, you can deploy antivirus, schedule installations for off-hours, and many other useful tools. Cons They claim Mac monitoring support, yet it isn't updated to stay compatible with newer Mac OS's. Also, scripts on Macs were unreliable, and many features that applied to PCs are missing. Not just a couple, but most. It seems like you can only do SMTP monitoring on the mac, at least in the version I used which was 9.5. Also, the support was really poor. It took days to get to resolution on critical alerts or monitoring issues. Also, I want to warn any potential buyer that when N\_able performs agent updates, it's possible to lose all of the connectivity of your agents. This happened to us, and it took 3 days for support to help us with it. We had a backup, thankfully, and eventually they pushed out a hotfix to allow that update to work. I also had the on-premise server, but we had no way to log into the server or monitor it in any way. It was a Linux server. But, it was our server - we owned it. The risk of failure seemed much too large for a system built on an OS that we don't know very well. Finally, the sales tactics are incredibly strong. Every time you talk to your account manager, which feels like it's weekly, you get pushed into watching a demo, and they don't really leave you alone. Review Source PH Phillip H. Director Computer & Network Security Used the software for: 2+ years ### "Covid-19 - reduction of services applied after 5 years during a pandemic. " April 10, 2020 1.0 Over all they are very good at taking your money and over the years have been hard to communicate with. It’s all sales sales sales. Pros Over the years this software has been hit and miss, we would spend a lot of time trying to get errors fixed. It was getting better, they also keep changing the sales rep that deals with me. When they call they talk about a different business and advise the customers name and customer to me. It’s happened twice! Cons The biggest thing I didn’t like was when they removed remote control from my essential Licence’s. To make it worse it was done over the covid-19 pandemic. they are asking me to buy Licence’s and I have refused. We are social distancing and this has made it stressful for myself and my customers. Reason for choosing N-central For the Licence service that’s now been removed. Review Source Response from N-able May 13, 2020 Hi Phillip, I'm very sorry that you are unhappy. Our decision to remove remote control from N-central Essentials licenses was made months before the COVID-19 outbreak. We believe Professional N-central licenses provide the proper remote monitoring and management capability that workstations and servers require. We understand that remote work and therefore remote control is very important for you right now. Therefore, we have offered SolarWinds Take Control Plus, a standalone remote support solution, free of charge for 90 days. In addition, for a limited time, Take Control Plus licenses also come with 25 additional end-user accounts (for a total of 35) for partners to extend to employees and clients. Simply complete this form before June 30, 2020 https://www.solarwindsmsp.com/products/take-control/trial You may also be interested in these resources to help you navigate this unprecedented time: www.solarwindsmsp.com/covid-19-resources Be well. - Shelley O'Brien, N-central PMM Kelly W. NOC Manager Information Technology and Services Used the software for: 2+ years ### "N-Central: Yes, there is a learning curve!" December 14, 2021 4.0 I have dealt with N-Central for many years and have repaired badly set up systems and worked it up from scratch. It is a complex beast, but every hour you devote to the program is worth it, you can automate many day to day actions, not just patch management... worth every penny but you have to put the time into it, period! Pros It has a ton of out of the box monitors. With customization there is almost nothing you cannot monitor. WMI, SNMP, it is all there. Cons It is hard to understand for the average system administrator to set up. It also is NOISY, out of the box it will overwhelm you with alerts, it takes a lot of work to reduce the noise, but it is worth it! Review Source VR Verified Reviewer Systems Engineer Information Technology and Services Used the software for: 2+ years ### "It works well most of the time, however..." January 25, 2019 4.0 SolarWinds is turning into a VERY large company. This is great as they get the cash flow to perform R&D and bring some interesting products and tools to the table, HOWEVER, this means they are reaching the point where one hand is not talking to another, products are becoming "designed by committee" and other issues that can be resolved with improved internal communication. Pros Working for an MSP this is a very feature-rich product for remote control, remote monitoring, deploying and monitoring Anti-Virus, and some backup features (However I DO NOT recommenced the ArcServe-based product.) Cons \-Support has been very hit or miss and lately they have fallen into the "Miss" category -We had an issue where monitored services of a device were disappearing. After opening a ticket with SolarWinds support they informed me that the software cannot properly track how/why these services were disappearing from devices. This lead to at least 2 events where monitored hard drives were not longer being monitored, we were not made aware of it, the drives filled up, and services crashed -Product names keep being changed and we are not immediately made aware of it. Review Source CV Christopher V. System Admin II Hospital & Health Care Used the software for: 2+ years ### "N-central is a robust service" February 7, 2023 4.0 Pros Remoting into clients' machines is easy compared to competitor services requiring authenticating using a local admin or domain admin account. Cons Automations, and other features besides remoting into a machine, has a steep learning curve to navigating the dashboard. Review Source Chris M. IT Consultant/Senior Desktop Support/Windows Server Administrator/Network Administrator Information Technology and Services Used the software for: 2+ years ### "N-Central is a great tool in a bad package" January 13, 2019 4.0 Love that I can drop a probe on a clients network and scan and find all devices in that network. The remote agent is great, allows me to remote into any device easily if it has the agent on it. Monitoring is fine, but no real dashboards, and it is about 10 to 20 minutes behind. If you are watching the dashboard and see a device is offline, you are already 20 minutes late. It's not the prettiest, but it does a good job. Pros Remote agent feature is great. Software inventory and license monitoring is great. Once you learn it, it works great. Cons Dashboard for monitoring is not real time. Steep learning curve. Very counter-intuitive on instructions. Figuring out thresholds for alerting can be difficult. Review Source GA George A. Lead technician Information Technology and Services Used the software for: 2+ years ### "N-central is very useful for managing a large amount of Customer PCs" June 11, 2019 4.0 For the most part N-central helps me greatly in managing, backing up, and remotely logging into client PCs. if a few little kinks were ironed out of the system and previously mentioned patch management issue were resolved I would have no complaints at all. The on-boarding and setup process could possibly be made a little simpler with a default setup / template but that may be something that other users would not want depending on their configuration. Pros N-central makes it easy to deploy a "probe" to one server on a domain and then with the correct credintials deploy the client to all of the rest of the domain connected PCs automatically(scary virus like automatically). Cons I hate that every time I get all of the patches approved and working in the n-central patch management it seems i come back a week-month later and they have made an update that breaks the patch management and i am getting warnings that patches are not installing. If the patch management had default patch all / patch important things only profiles that worked 100% of the time i would be very satisfied with N-Central. Review Source Devon F. IT Technician Construction Used the software for: 6-12 months ### "IT engineer review" October 12, 2018 5.0 Has helped me immensly as an IT engineer and allowed me to maintain and improve my environment Pros Great control of an entire network. easy RDP tools and detailed stats. Great customised reports.big fan of the product as a whole and many functions to use within an IT industry Cons difficult to implement at first. the support is good but i would like a more interactive support like calling in as the IM is abit tedious. the patch management needs to be simplified abit more. license compliance report is extremely confusing. Just an overall easier UI. Would be nice if you could integrate live graph monitoring to drill down into devices and IPs over a firewall etc. essentially you do have the NPM but that needs to be intergrated in nCentral then i would procure it. thus we can have a monitoring team and throw it on the screen. right now the alerts from SNMP is great but is difficult to drill into and shut down rogue devices etc Review Source VR Verified Reviewer System Engineer/Account Manager Information Technology and Services Used the software for: 2+ years ### "Best RMM Tool for MSP's!" October 10, 2018 5.0 Getting Solarwinds N-central setup can take some time if you want more than just out of the box. I recommend learning about all the features and functionality before engineering your N-central setup. Overall, another great product from Solarwinds! Pros We switched over to Solarwinds N-central several year ago now and could not be happier. The web interface is filled with tons of features. It has helped us streamline our managed services processes. Their custom automation manager allows for us to create custom monitors and custom auto-heal actions for our monitors. The patch management feature is far superior compared to any other platform I have used. They are partnered with BitDefender offering an integrated AV solution providing a true complete RMM solution. Their remote connect tool called MSP Connect has been the best and smoothest tool I have used for remote access. The possibilities are endless with how you can configure and setup N-central. Cons I have no complaints about Solarwinds N-central! Review Source VR Verified Reviewer Director of Operations Managed Services Information Technology and Services Used the software for: 2+ years ### "Good Product" May 21, 2019 4.0 Overall I would recommend the product as it has been very beneficial for our company. To get the full use of the product, you'll need to dedicate a resource to managing the platform so that they can learn the various ins/outs of the product. Pros It's a good product once you get through the learning curve. The product admins are eager to make the product more effective and efficient at helping you manage your client's networks. Cons Support is frustrating to deal with at the initial levels. If you can get past the L1 technicians in your support case, it is usually pretty good but it will take some work to get the case escalated. Product development is pretty slow as it often takes several releases that are 'coming' to make it into the product. And then the first iteration of the new feature usually isn't fully developed and will take another release or two to be fully functional. Review Source VR Verified Reviewer Onboarding Specialist Information Technology and Services Used the software for: 2+ years ### "Our RMM of choice, for a number of reasons" April 23, 2019 5.0 Pros Solarwinds has made their N-Central product one of our greatest tools as an MSP, the remote support, AV, and backup solutions being rolled into the central product make it a no-brainer for us to deploy the product to all of our managed devices, and for monitoring various hardware points via SNMP. One of the greatest strengths of the product is the ability for the monitoring API to get integrated with our ticketing solution to automatically generate tickets when monitored items flip from Good to Bad... Cons While their API isn't bad, there's a number of features I would like to see added to it, mainly the ability to pull some information about clients, sites, maintenance windows and rules... Being able to manage/manipulate and otherwise work with those things would be of an even greater benefit. Review Source Tharini D. Software Engineer Information Technology and Services Used the software for: 2+ years ### "API is not fully fledged and needs more attention" August 2, 2019 4.0 Overall a good RMM tool Pros Efficient RMM tool. Feature rich and mostly easy to use. Cons Limited reporting functionalities. The API is also very limited. Specifically when it comes to 1) Tickets- if two tickets are created for the same issue only one is displayed 2)Cannot get details about notification profiles and many more They need to give more attention to the API module and Reporting functionalities Review Source AH Andrew H. Managed Services Administrator Information Technology and Services Used the software for: 2+ years ### "NCentral: Expensive? Yes. Worth it? Absolutely." May 23, 2019 4.0 Efficiency of scale in being able to reliably manage thousands of endpoints and hundreds of servers has yielded immense ROI Pros Very mature and stable solution that scales well and is a constantly evolving and growing product. Continually increasing levels of partner engagement to drive the development roadmap have begun to show how much value can be provided to the point where it is starting to stand head and shoulders above other RMM solutions. Incredible automation capability; if you can do it in powershell, you can wrap it into a custom service/monitoring point, along with a wide variety of native automation objects and logic flows. Cons Complexity of setup (which can also be a Pro for flexibility and being customize-able) The Support experience can definitely use a lot of improvement Review Source OR Orlando R. IT Technician Information Technology and Services Used the software for: 1-2 years ### "Couldn't have chosen a better option" November 17, 2021 4.0 I love working on this platform, I cannot think of a better option. Pros It has all the best features in one, patch management, remote support, file sharing, network monitor, asset management, ticketing system and password vault. We find it easier to manage our devices from this platform. Cons It takes time to register the device once the Windows Agent is installed. Review Source RR Rob R. CTO Information Technology and Services Used the software for: 2+ years ### "Great platform, but not good for smaller MSPs" November 11, 2020 5.0 From a technical standpoint, this platform can't be beat. From a business standpoint, they are a nightmare. Whether or not it is a good fit for you will depend upon your business model and how you structure your contracts and billing. Pros It does everything you can think of. Probably the premiere RMM solution on the market. Cons The pricing and licensing model is terrible. Every added option has a cost. This makes it very difficult to cost price for taking on new customers. If you dynamically bill your clients, you will get a lot of calls about the volatility in billing due to Solarwinds billing you for so many options. It was way better when they were just N-Able and not owned by Solarwinds. Review Source VR Verified Reviewer Network Engineer Information Technology and Services Used the software for: 2+ years ### "N-central makes it easy to manage your IT environment " October 9, 2018 4.0 Pros It does great showing the status of your servers and network devices. Cons It can be noisy with alert email and adding SNMP OID can be a chore. Review Source RD Robert D. Owner Information Technology and Services Used the software for: Less than 6 months ### "FRAUD ALERT! Buyer beware trial is NOT honored even after 6 hours" January 3, 2023 1.0 Pros NOTHING. Junk Product AND Company. They want to bill me 2 months for canceling 6 hours into a '30-Day' trial. Reason for choosing N-central Thought I'd have a look at it. BUT was told I had to sign the contract for the 30-Day trail. I gave a cancellation notice within 6 hours the product and company are THAT bad once you get logged in and signed up. NOW three days later they \[sensitive content hidden\] want to tell me while 'management' says you're on the hook for two months! REMEMBER the 30-DAY TRIAL. These guys are absolute Frauds!You have been warned! Review Source Javier G. Owner Information Technology and Services Used the software for: 6-12 months ### "It cost us a client" October 3, 2019 3.0 After months of back and forth with support we finally figured out what the issue was and was never issued a refund and they refused to release of from our contract after that ghastly experince. Pros Nothing much, the interface was terrible. Cons The monitoring agent broke our customer's network Reason for choosing N-central Our Service Manager did because of price. He's gone now Review Source Response from N-able October 18, 2019 We're really sorry for the experience you had that sounds like the exact opposite of what we strive to provide to our Partners. If you're interested in helping us better understand where we went wrong, please do reach out to me at chris.reid@solarwinds.com, so that we can take a look at the details of your case. JG Joshua G. Director Information Technology and Services Used the software for: 2+ years ### "A solid RMM tool that represents a great value option" March 12, 2019 5.0 NCentral slots well into its place as our RMM and allows us to manage and monitor most of what we need for customers. Pros Having come from one of the more expensive competitors in the RMM space, not only was I sold on NCentral's features and automation capabilities, but the pricing for perpetual licencing was quite attractive. Cons Custom reporting requires expertise and may not be accessible to everyone. We also do need to use additional tools outside NCentral to get a full picture of Networks. Review Source VR Verified Reviewer IT & Sales Admin Support Executive Management Consulting Used the software for: 1-2 years ### "Feature packed software that makes monitoring easy" February 16, 2019 5.0 It's a great monitoring tool that saves a lot of time and gives fantastic visibility of your business IT. Pros It's a very flexible piece of software, you can specify it with a number of different add-ons to suite your business purposes. Antivirus software is easy to monitor and remote support seems to be really reliable. It also seems to scale well to larger numbers of users. Cons The web interface can be a little slow at times and early versions of the monitoring software dropped out occasionally although more recent builds seem to be much more reliable. It's also not the cheapest option out there. Review Source FB Francois B. DBA Pharmaceuticals Used the software for: 2+ years ### "Better front-end then back-end" September 18, 2018 4.0 Used on a daily basis for monitoring, very useful. Pros Great tool for network monitoring, good at what it's built for. Cons The back-end structure is horrible, adding indexes barely helps because new tables are added on a per-day basis instead of being merged all together with a date field for filtering (Looks like a bad case of textfile port to SQL, ridiculous and not so great for performance). Review Source Talk to a Capterra advisor for free and get results within 15 minutes.