--- title: "Wagepoint Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Wagepoint the right Payroll solution for you? Explore 292 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/138169/Wagepoint/reviews/" page_type: "reviews" language: "en" publication_date: "2026-09-30" --- Wagepoint 4.6 (292) [View alternatives](https://www.capterra.com/p/138169/Wagepoint/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 30th, 2026 # Reviews of Wagepoint Ease of use 4.5 Customer Service 4.6 ## Pros and Cons in Reviews CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “Instead of entering hours one by one, I can upload a file and move straight into processing, which saves a noticeable amount of time when dealing with multiple employees.“ April 12, 2026 Laura B Senior Director of Human Resources and AdministrationEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “I called and emailed dozens of times between receiving the message on Friday night and our 12pm EDT Tuesday payroll cutoff however NO ONE responded.“ May 19, 2026 CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “Employees can also access their records and download T4 slips on their own, which helps reduce follow-up questions.“ April 12, 2026 Michael B Owner and OperatorConstruction, 2 - 10 employeesUsed the software for: 1-2 years. “It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques“ March 25, 2026 CJ Chris U. J Bookkeeper and Administrative Support in CanadaAccounting, Self-employedUsed the software for: More than 2 years. “From a client perspective, it is easy for them to review payroll details and approve without confusion, which keeps communication clear and reduces back-and-forth.“ April 12, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Not the most feature-rich payroll tool out there but reliable and the learning curve is low, which matters when payroll isn't something you want people making mistakes on.“ April 14, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Running payroll is quick once everything is set up and the tax filing handling takes a lot off your plate.“ April 14, 2026 NN Nabil N IT MANAGERComputer Software, 51 - 200 employeesUsed the software for: 1-2 years. “Reporting options are a bit limited and some edge cases around payroll adjustments require more manual work than expected.“ April 14, 2026 ## Showing most helpful reviews Showing 1-25 of 292 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Michael B. Owner and Operator Construction Used the software for: 1-2 years ### "Which one is so awesome!" March 25, 2026 5.0 As the owner of a fairly young business, I find my way fumbling through things such as payroll. Wagepoint is always there for me with quick responses and graceful guidance It’s streamline so many hard to understand things such as proper applied taxes, and deductions to employees paycheques With automation and emails that keep the entire thing turning with very little effort I recommend it to any Business Owner with employees Pros The nature in which things are taken care of automatically without the need of in-depth knowledge on accounting skills Cons When systems become glitchy, there’s not much you can do about it Although this is a rare occurrence, and I find the system pretty reliable and seamless Review Source JL Jessica L. Controller Computer Software Used the software for: 2+ years ### "Payroll Made Easy — and Support That Truly Cares!”" October 18, 2025 5.0 Pros Wagepoint support team is always exceptional—quick, knowledgeable, and reliable. Their outstanding service is the main reason I love using Wagepoint. Cons I haven’t had any major issues so far — everything works well. Maybe just a few more advanced features would make it even better. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Better support and pricing Easier payroll management Simpler, faster payroll system User-friendly and reliable Needed better customer service For easier small business payroll Wanted faster, friendlier support Review Source LF Leanne F. Bookkeeper Construction Used the software for: 2+ years ### "Great for small business, but there is an issue in QC" May 4, 2026 3.0 In the beginning, it was great, no issues. This past experience with incorrect T4s, which cascaded into audits and fines with interest was very upsetting and a deal breaker. We count on Wagepoint to correctly submit to CRA every time and unfortunately this was not the case. Wagepoint did reimburse for accounting fees related to the issue. Pros Ease of submission of source deductions Nice portal for employees Email support is great Very easy to learn to use Cons 2025 year end was a nightmare. Incorrect T4s, incorrect source deductions submitted to CRA causing audits and fines with interest. Alternatives considered [Knit](https://www.capterra.com/p/161597/Knit/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wagepoint Recommended by previous bookkeeping firm Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Inconsistent source deductions; many errors Review Source Response from Wagepoint June 2, 2026 Hi Leanne — thank you for the kind words about our team, and for being candid about what went wrong at year-end. We've amended the T4s and covered the related accounting fees, and have taken steps on our end to prevent this from happening again. If anything still looks off, please reach out at support@wagepoint.com and we'll take a look with you. OS Olena S. Bookkeeper Accounting Used the software for: 2+ years ### "Very positive experience and appreciation of human communication" June 5, 2025 5.0 My experience with Wagepoint is very positive. I have only good things to say about that platform and especially about their team. Pros I like that there is a human communication any time I need help. I like that they make it easy to reach out any time I have a question. The program itself works well for my needs and needs of my clients. Cons Perhaps I would like to have a bit more reports. It is bit convoluted to have off schedule pay or irregular pay but not too bad. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Wagepoint had Auto-payroll before QuickBooks did and now I have switched a client because of the new verification system QuickBooks are asking for Review Source AL Angela L. Owner Automotive Used the software for: 2+ years ### "Wagepoint Payroll Service" December 8, 2025 5.0 Wagepoint has simplified all things payroll related. We have saved time and money (from costly mistakes we've made in the past). Well worth the money! Pros Wagepoint calculates and remits payroll deductions automatically, making payroll processing a breeze. It also generates and submits Records of employment and T4s which is a huge time saver! Cons If I am being picky, the one thing I don't like is the customer support process. When you call in you give the details of your issue and then someone has to call you back. Which isn't always convenient. Having said that, all of my issues still have been resolved in a timely matter. Review Source UP Umanga P. Accounting Construction Used the software for: 1-2 years ### "Thank you for the excellent service and support" March 12, 2026 5.0 Pros I would like to express my full satisfaction with the support I received during the upgrade of our payroll account. The assistance provided was clear, professional, and very helpful throughout the entire process. The team responded promptly to our questions, guided us through the necessary steps, and ensured that everything was completed smoothly. Thank you for the excellent service and support. Cons The time it takes to get contacted for support at sometimes. Lack of flexibility with reports, and customization. Review Source ES Emin S. Owner Dentist Medical Practice Used the software for: 2+ years ### "Wage point - works well for small business with 6-7 meployees" March 6, 2026 5.0 I log in, I punch the hours, and send the payroll. Simple and easy. When I mess up, I ask support and they either fix it or explain to me how to fix it. Pros It does what it supposed to and the support is always within 24 hrs, always complete answers and always helpful. I'm a small business with 6-7 employees Cons I do not have a frame of reference, because it is the only software I used for this and it was set up by my accountant. I am also entry level user and it just works for me. Review Source FD Fran D. Operations Manager Motion Pictures and Film Used the software for: 2+ years ### "I am a Wagepoint fan" December 11, 2025 5.0 Tickets are answered quickly, the support staff are friendly and knowledgable and they have reliably solved any issue I have had to my upmost satisfaction. Pros Wagepoint is easy to navigate, it generates excellent detailed reports, and the support team is fantastic. Cons I honestly have no complaints. We have been using Wagepoint for our payroll processing for 4 years and it works great for us! Review Source NN Nabil N. IT MANAGER Computer Software Used the software for: 1-2 years ### "Straightforward payroll that doesn't overcomplicate things" April 14, 2026 4.0 Gets the core job done without a lot of fuss. Not the most feature-rich payroll tool out there but reliable and the learning curve is low, which matters when payroll isn't something you want people making mistakes on. Pros Clean interface and easy to navigate. Running payroll is quick once everything is set up and the tax filing handling takes a lot off your plate. Works well for a Canadian company. Cons Reporting options are a bit limited and some edge cases around payroll adjustments require more manual work than expected. Would like to see better integration options. Review Source DAP Dr Alex P. Owner Medical Practice Used the software for: Less than 6 months ### "Great service" December 31, 2025 5.0 Very efficient, prompt, and friendly. I like the use of the email. My previous payroll service was only by telephone and it’s nice to learn something new. Pros Very prompt and specifically helpful for my recalling my wage hours for a particular employee so I could correct my mistake Cons Nothing to dislike. I have no complaints whatsoever. They solved my problem immediately. I like that I didn’t have to wait on the phone for the next available agent. Review Source MA May A. Controller Wholesale Used the software for: 2+ years ### "Our experience with Wagepoint" March 12, 2025 5.0 Our overall experience with Wagepoint has been excellent. I would not hesitate to recommend this service provider. Pros Excellent customer support, software is easy to use and very affordable. Cons I have nothing unfavourable to say about Wagepoint. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/) Reason for choosing Wagepoint Value for money - Wagepoint offered all features we needed at the right price. Switched from [ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Last upgrade to ADP was more expensive and additional features were not of value to us. Review Source LS Lisa S. Payroll Administrator Non-Profit Organization Management Used the software for: 6-12 months ### "Good program and great customer service" March 19, 2025 5.0 Good experience, would recommend. The ease of Autorun is a game changer for payroll. Pros Ease of use. Customer service through email is prompt and a solution is found. Cons Upgrading from 1.0 to 2.0. There was an unexpected task for signing authority to take. There were a few bugs to work out for T4 filing. Having said that, Wagepoint communicated with customers and answered my emails in a timely manner. Switched from [Sage 50cloud Payroll](https://www.capterra.com/p/233316/Sage-50cloud-Payroll/) To streamline the payroll process. Ensure employees have direct deposit and portal to retrieve their payroll correspondence. Review Source EG Erin G. Accounting Tech Accounting Used the software for: 6-12 months ### "AMAZING Wonderful" February 24, 2025 5.0 WONDERFUL, if you are unsure of anything you have amazing support, its like having a Wagepoint assistant beside you at all times. Pros The support is AMAZING!!!!! You ask the simplest question and they are instantly on it and make sure you are 100% satisfied. Cons Can be confusing figuring out if you have done what you wanted to and everything is submitted. Alternatives considered [Dayforce Powerpay](https://www.capterra.com/p/198964/Dayforce-Powerpay/)[ADP Workforce Now](https://www.capterra.com/p/155895/WorkforceNow/) Reason for choosing Wagepoint Price and ease to use and support, but mainly price Switched from [Deluxe Payment Exchange](https://www.capterra.com/p/166710/Deluxe-eChecks/) They changed to a new company and it was not user friendly at all Review Source JL John L. Owner Construction Used the software for: 1-2 years ### "Great Service" December 22, 2024 5.0 Fantastic service and know how - thank you. Pros Simplistic format that makes doing payroll clean, clear and concise. Thank you! Cons The automatic calculations for the stat holidays is rarely correct. Not a big issue though as I like to do them in a spreadsheet myself anyway. Alternatives considered [Dayforce HCM](https://www.capterra.com/p/205376/Dayforce-HCM/)[QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Ease of set-up, works with QBO and I didn't want all of our information technology in one place. Review Source BH Barbara H. Human Capital Manager Information Technology and Services Used the software for: 1-2 years ### "A payroll systems for all Canadians... even QC" July 15, 2021 5.0 Wagepoint has the ability to process all provinces' payroll, a lot of platforms will not accommodate QC. We had to transfer all our employee payroll amounts into Wagepoint to ensure our T4s would be correct at the end of the year. Wagepoint took this task on for us to ensure everything would be correct. The cost to have this done was considerably less than it would have been if our accountant was to do it. Pros The ability to calculate and pay QC employees taxes and deductions. Self service- each employee can control their own profile, in the sense that personal and banking info can be amended as necessary. The customer service is excellent. Very user friendly. Cons When you are submitting the payroll amounts, the contractors and employees are on the same page for an overall view of the payroll to be deposited. I would prefer to have the groups separated as we pay contractors and employees at different times and I am having to constantly 'click- pay or no pay'.. leaves room for error. Reason for choosing Wagepoint Wagepoint is under the Intuit umbrella. We knew it would speak to Quickbooks, the cost was not ridiculous, and it was capable of doing QC payroll. Switched from [Wave](https://www.capterra.com/p/178021/Wave-Apps/) Wave couldn't accommodate QC payroll and deductions. Review Source KC Kaitlen C. Bookkeeper/Payroll Associate Accounting Used the software for: 2+ years ### "Must Use Payroll Software" July 26, 2019 5.0 Wagepoint is our go-to payroll processor. It is super user-friendly, for both myself as the administrator and for our client's employees. We have 16 of our clients on Wagepoint, and that number is continuously growing as it's the processor that we recommend if our current/new clients are looking for a change, or haven't even started on payroll yet. Pros Wagepoint is extremely user friendly. They make all the functions super easy to find and navigate around the pages. Their customer support is extremely professional, and I have only ever had wonderfully helpful people. You are able to integrate to QBO and "push" your payroll journal entries to your payroll clearing account. Super easy to reconcile! Wagepoint submits ROEs, T4s, source deductions, WSIB, and EHT on your behalf. Never have to worry about manual payments! Cons Wagepoint is still growing, and it has some functionalities that are still in the works, such as being able to break out CPP and EI in a journal entry for separate departments, or being able to pull in project codes and times from T-Sheets to classify employee's work times automatically instead of manually. All of the basic+ functionalities work wonderfully though. The only viable method of customer support is through email, which can take a while if something is super urgent. Calling in can get you an 'urgent' status, but you still have to wait for someone to contact you back instead of being able to talk to someone on the spot. Alternatives considered [Payment Evolution](https://www.capterra.com/p/151517/PaymentEvolution-Payroll/) Reason for choosing Wagepoint Payment Evolution doesn't have the ability to remit ROEs on your behalf or T4s. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) More user-friendly and better functionality. Review Source SE Sheila E. Bookkeeper - Human Resourses Construction Used the software for: 2+ years ### "Great Product, Great Support!~" September 3, 2024 4.0 Right from set up it has been a good experience working with WagePoint!~ Pros Great!~ The support is really great, which is important to me!~ Cons The payroll list of employees and their jobs is a bit cumbersome!~ Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Accountants recommendation, in hind sight, definitely worth choosing over QBO for support. Switched from [Sage Accounting](https://www.capterra.com/p/168740/Sage-One-UK/) Ease of use - changed accounting software as well Review Source AK Azreen K. HR Payroll Coordinator Security and Investigations Used the software for: 1-2 years ### "HR & Payroll Officer " September 23, 2024 5.0 Excellent - I am quite satisfied with the payroll system. Very accomodating. Pros User-friendly, simple commands, and easy to understand. Cons Submission Timelines/Deadlines due to time differences in provinces. Alternatives considered [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Reason for choosing Wagepoint Easy to use and cheaper options with good customer support. Switched from [Rise](https://www.capterra.com/p/163570/Rise/) Rise was complicated to use with many features to enter under one program. Review Source GK Gerry K. Co-Owner Accounting Used the software for: 6-12 months ### "Service Extraordinaire!" November 4, 2019 5.0 The AWESOME support team provides answers almost instantaneously for any questions or concerns. This type of response and caring are beyond my wildest dreams. Very seldom have I had to wait beyond 24 hours for a response, which may ask for further clarification of the question or it could be the needed answer and action requirements are spelled out for dealing with the problem at hand. Pros Wagepoint is very user-friendly and intuitive. Cons Silly as it may sound.....the pulldown menus....not being able to use the "triangle" and having to just click into the box has played havoc with my mind. There used to be a "knowledgebase" where you could go and easily find a solution to your problem without having to overthink how I need to ask the question to get an answer, before having to send out a note to the support team. This has now gone by way of the dodo bird and quite honestly I feel it should be revived. Reason for choosing Wagepoint Comparing various similar products Wagepoint was the best bang for our clients' hard-earned dollars. Right from the original discussions about the benefits of Wagepoint I was impressed with the quality of people and their knowledgeable responses to any questions and concerns we had. Switched from [QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/) QBO did not offer all of the services - ie- paying CRA, ease of setting up ROE's, customer service left wanting in some areas Review Source Response from Wagepoint November 20, 2019 Hi Gerry! Thanks so much for your positive review. In relation to your concern about our knowledge base - we switched systems a few months back, so the KB is now housed at wagepoint.kayako.com. You'll be able to find all our updated articles there for your reference :) We appreciate you being a customer and sharing your feedback! Please reach out if you have additional questions or recommendations. Thanks again! Erika SR Susie R. Accounting Manager Accounting Used the software for: 2+ years ### "My Favourite Software" July 31, 2024 5.0 I have been using Wagepoint for as long as it has been around so at least more than 5 years. Their customer service and tech support is outstanding when I need it. Most of the service I needed is not issues with the software, rather support for client issues. There have never been issues with software itself. Pros Wagepoint is easy to set up, easy to navigate, and processes everything for the user compared to other products. No need to file and pay source deductions or calculate WSIB. The customer service is prompt and extremely knowledgeable. Cons It's really hard to say. There are none. Reason for choosing Wagepoint Wagepoint is far more superior and advanced and there are never issues with the software itself. Switched from [QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/) Too many technical issues with QBO payroll and it does not provide all the features that Wagepoint has. Review Source KM Katherine M. General Manager and Owner Hospitality Used the software for: 2+ years ### "Ease of Use" February 6, 2025 5.0 Very happy with Wagepoint. This is my second business using Wagepoint. Would recommend to everyone. Pros Lots of detailed reports to use. Easy to use for anyone to learn. So far has everything from WCB reports to weekly paystubs. Cons Wagepoint 2.0 is much easier to use then original. Ease of finding what is needed, everything clearly labelled. Review Source PW Pam W. Accounts Manager Architecture & Planning Used the software for: 2+ years ### "Wagepoint Customer Service" January 9, 2025 5.0 This product is great. I recently processed a pay run and afterwards noticed a substantial monetary error. I called the toll free customer service number and was completely satisfied with the service received. I was completely satisfied with the support given. All parties involved answered promptly and my issue was resolved very quickly enabling out payroll to be processed in the normal timeframe. Pros Ease of use. Excellent customer service Cons A better "how to use" manual would be nice. For most things I google my issue and find the answer needed. Review Source TB Tania B. Operations Manager Computer Software Used the software for: 2+ years ### "Great Customer Support!" September 27, 2024 4.0 Overall we've had a great experience with Wagepoint. The customer support is always able and willing to help and if you prefer a phone call, they are happy to oblige, which can be rare in today's terrible customer support environment. The price point is also perfect for a small business, such as ours. I like how they have your back in terms of notifications and ensuring your completing tasks on time. Super helpful for price wise for smaller companies and for those who may not have a seasoned or strong payroll background. Pros Wagepoint is easy to use and most of all, I like the customer support. The price point is also perfect for smaller companies. The notifications are super helpful, especially if you are not super familiar with HR/Payroll processes. Cons If I had to say something here, I would suggest that the UI isn't really trendy or visually pleasing. It looks a bit outdated. But it's totally manageable and user friendly, its just not cute. Review Source SG Sarah G. Payroll Specialist Accounting Used the software for: 1-2 years ### "Wagepoint Is On Point!" September 16, 2024 5.0 Overall Wagepoint is one of my favourite payroll systems to run payroll. It is very user friendly and the support is usually very responsive and agents are happy to help. Pros It is very user friendly and support is there when you need help with anything! Cons Wagepoint reports can sometime be a little wonky and I've had some trouble with ROEs in the past but support has always been readily available to help me resolve any issues. Review Source ML Monika L. Certified Professional Bookkeeper/Payroll Compliance Practicioner Accounting Used the software for: 2+ years ### "Best Payroll Service out there!" October 9, 2019 5.0 I can rely on Wagepoint to be able to process payroll efficiently and accurately on a daily basis. If I need help, the support team is there to answer any of my questions and or solve anything that is out of the ordinary. Pros We are a mid-size accounting and bookkeeping firm and payroll is a large part of our services for both Canadian and US payroll. Wagepoint is the most efficient, easy to use, cost-effective and accurate payroll service on the market. The reporting is great and the support team is fantastic! I never have to worry about payroll processing. Our clients love that the employees have their own log on to retrieve paystubs and annual T-slips and W-2 slips. Overall - best quality payroll service out there! Cons None so far and I have used this service over 3 years! Review Source Response from Wagepoint October 16, 2019 Hi Monika, We are beyond delighted that you and your clients are so happy. Payroll is mission-critical and it doesn't have to be a pain. Thank you for sharing your thoughts, Michelle Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.