--- title: "roommaster Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about roommaster Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more." source_url: "https://www.capterra.com/p/13824/roomMaster/" page_type: "product" language: "en" --- # roommaster Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) roommaster ## What is roommaster? roommaster, is a stable and trusted provider of all-in-one hotel management software, empowering over 5,500 properties worldwide. Our comprehensive suite includes roommaster PMS, Revenue Optimization, a customizable Booking Engine, Channel Management with connectivity to 155+ OTAs, a secure Payment Solution, a Mobile App, Hotel CRM, and a Hotel Website Builder. We are particularly strong in reporting and analysis, providing hoteliers with the insights needed to drive profitability and enhance guest experiences. Our award-winning support team is available 24/7, ensuring your hotel operates efficiently and effectively. At InnQuest, we’re dedicated to helping you unlock the full potential of your business with powerful, easy-to-use technology designed to meet the unique needs of every property. ## What is roommaster used for? [Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)[Motel](https://www.capterra.com/motel-software/) Overall rating Based on 129 user reviews Reviews sentiment Positive 84% Neutral 11% Negative 5% Starting price $150 Other, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## roommaster alternatives Highest Rated [4.8 (1,589)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (480)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.8 (431)](https://www.capterra.com/p/129392/Reservation-Nexus/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/13824/roomMaster/alternatives/) ## FAQs about roommaster Overview ### What problems does roommaster solve? roommaster solves slow hotel operations, difficult staff onboarding, scattered reservation data, and manual reporting by giving hotels one system for reservations, guest profiles, billing, rates, housekeeping, and analytics. Front desk teams, general managers, revenue managers, and independent or multi-property hotel operators benefit most from its easy training, integrations, and responsive support. Answer based on 80 reviews Overview ### Which roles and teams benefit most from roommaster? roommaster is most used by hotel leaders, front-office managers, reservations teams, and operations staff who need to run daily property workflows efficiently. General managers, owners, and executives use it for oversight and reporting, while office, reservations, and IT managers rely on it to manage bookings, guest information, billing, and system reliability. Answer based on 102 reviews Talk to an expert ### More questions? Ask our experts Overview ### What company size and industries is roommaster built for? roommaster is built primarily for small hospitality businesses, with 94% of reviewers from small companies and 94% in Hospitality. It supports independent hotels, hotel groups, B&Bs, inns, resorts, parks, and management companies, especially North American properties with 25-200 rooms, with limited use in Leisure, Travel & Tourism at 3%. Answer based on 129 reviews Features and Usability ### What are the key features of roommaster? roommaster includes core property management features like reservations management, room booking, guest check-in/check-out, and front desk management, with availability views such as Quick Room. Reviewers also highlight reporting and custom reports, rate management and yield management, GDS/OTA integration with an online booking engine, plus housekeeping and maintenance tools. Answer based on 62 reviews Integrations ### Which third-party tools and platforms does roommaster integrate with? roommaster integrates with 9 third-party tools and platforms, including Amadeus, Hotelitix, Lightspeed, QuickBooks Online Advanced, STAAH Channel Manager, Sage 50 Accounting, Seekda, Triptease, and Windcave. These integrations cover property management, accounting, channel management, pricing, and payment-related workflows. Answer based on 3 reviews Getting Started and Support ### How easy is it to onboard and train a team on roommaster? roommaster is generally quick to onboard for front desk, housekeeping, and seasonal staff, with many reviewers saying new hires become productive in a day or two. It offers live online sessions, webinars, videos, and documentation. Admin setup and advanced areas like housekeeping workflows or configuration can take longer and benefit from formal training. Answer based on 32 reviews Getting Started and Support ### What customer support options does roommaster offer, and how do users rate the experience? roommaster offers email/help desk, FAQ/forum, a knowledge base, phone support, 24/7 live rep, and chat. Users often describe support as responsive, knowledgeable, patient, and helpful during setup and daily issues, though some report uneven experiences, slower follow-up, limited hours across time zones, and frustration when complex bugs remain unresolved. Answer based on 62 reviews Features and Usability ### How well does roommaster handle hotel bookings? roommaster handles daily hotel bookings well for many front desk teams, especially reservations, check-in, availability views, and guest changes. Small hotels and multi-property groups often find it easy to learn, but some users mention dated pop-up screens, group block limits, short lockouts, and occasional payment or booking engine issues. Answer based on 62 reviews Features and Usability ### How good is roommaster for hotel reporting? roommaster gives many hotels useful operational and financial reporting with standard reports, exports, and custom options for managers. Small properties often find reports easy to access, but some teams want deeper detail, automated scheduled reports, better formatting, and less reliance on SQL or paid custom report setup. Answer based on 36 reviews ## Features AI summary Based on 2,051 Hospitality Property Management reviews Capterra data shows that buyers of hospitality property management software rank the following features as their top priorities: - **Reservations Management** (**63%** of reviewers rated this feature as critical) - **Calendar Management** (**64%**) - **Online Booking** (**59%**) roommaster supports all three of the features reviewers value most: **Reservations Management**, **Calendar Management**, and **Online Booking**. Together, these capabilities help properties manage bookings accurately, keep availability up to date, and accept reservations through online channels, allowing teams to reduce manual work and improve the guest booking experience. Online Booking 4.1 (7) 128.57% of 7 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform GDS/OTA Integration 4.3 (6) 133.33% of 6 reviewers that rated this feature as important or highly important Global distribution system used by online travel agencies to track availability and manage reservations Front Desk Management 4.8 (10) 120.00% of 10 reviewers that rated this feature as important or highly important Check guests in and out, issue key cards, schedule wake up calls, or other requests Rate Management 4.5 (11) 118.18% of 11 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Reservations Management 4.8 (10) 120.00% of 10 reviewers that rated this feature as important or highly important Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event Inventory Management 4.1 (7) 71.43% of 7 reviewers that rated this feature as important or highly important Track and manage inventory levels to maintain proper supply roommaster 88 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Activities Booking: Allows businesses to offer customers reservations for a variety of activities. - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Availability Indicator: Indication whether a resource is available or protected from allocation - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Billing Rate Management: Setting up the amount/charge for per hour of work by a company or professional - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Built-in Accounting: Accounting functionality within the system, not requiring integration with third-party tools - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Communications Management: Record and track all relevant internal and external communications - Contact Management: Manage, organize, and store contact information - Credit Card Processing: Accept and process credit card transactions - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Data Synchronization: Synchronizing data between two or more devices/systems and automatically updating changes to maintain consistency - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Document Management: Store, manage, and track all electronic documents in a centralized location - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Dynamic Pricing: Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc. - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Employee Management: Track employee schedules, availability, and performance across projects and tasks - Event Calendar: A list of events with their respective dates - Extended Stay: Long term accommodation for guests - Financial Management: Plan, manage, and track the financial activities of an individual or organization - Front Desk Management: Check guests in and out, issue key cards, schedule wake up calls, or other requests - GDS/OTA Integration: Global distribution system used by online travel agencies to track availability and manage reservations - Group Reservations: The ability to reserve times in groups. - Guest Check-in/Check-out: Process of a guest arriving at and departing from a hotel, resort, or any hospitality establishment - Guest Experience Management: Capture guest experience at a granular level and utilize data to deliver tailored services - Housekeeping Management: Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Maintenance Management: Manage, maintain and track the performance of assets and equipment - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Channel Marketing: Coordinate marketing efforts across channels (email, landing pages, social media, etc.) - Multi-Channel Sync: Ability to see leads received from various distribution channels in one place - Multi-Location: Manage and support multiple locations - Multi-Property: More than one location - Online Booking: Book meetings and appointments through a website or digital platform - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rate Management: Track/optimize rates in relation to usage - Real-Time Data: Receive data and information in real time - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Reservations Management: Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event - Restriction Management: Establish limitations based on certain conditions - Revenue Management: Monitor sales and make necessary adjustment in order to increase demand and revenue - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Room Inventory: Manage hotel room inventory on multiple channel partner sites to prevent overbooking - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Single Property: One location - Spa/Activity Management: Manage operations/processes associated with spas and other hotel activities - Task Management: Create, manage and track all task activities and progression - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - User Management: Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks - Website Integration: Seamlessly integrates with 3rd party websites - Website Management: Built-in website builder or integration with third-party site - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders --- Get Advice We can help you find the software with the features you need. Features 4.1 (128) 4.1 Based on 128 reviews ## Pricing Value for money 4.2 (107) Starter Package $150.00 Other,Per Month Value for money 4.2 (107) 4.2 Based on 107 reviews ## Integrations [ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage 50 Accounting](https://www.capterra.com/p/174753/Sage-50cloud/)[ STAAH Channel Manager](https://www.capterra.com/p/129409/STAAH-Channel-Manager/)[ Triptease](https://www.capterra.com/p/188461/Triptease/)[ Amadeus](https://www.capterra.com/p/209031/Amadeus-9/)[ Seekda](https://www.capterra.com/p/10018833/Seekda/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.2 (123) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.2 (123) 4.2 Based on 123 reviews ## User reviews Overall rating 4.3 Based on 129 reviews Filter by rating 5(67) 4(41) 3(13) 2(6) 1(2) Mentioned topic Sorted by most recent IG Isabel G. MANAGER Hospitality ### "Integration and innovation for our hotel" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 2.0 2.0 Likelihood to Recommend 10/10 December 11, 2025 The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want Pros What we relly like about Roommaster is the integration of multiples interfaces that allow us to concentrate in the service. Cons What we do not really like is the technical support lines because rarely we can find someone fast in the line. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Isabel. We're glad roommaster's integrated platform supports your team in delivering personalised guest experiences. We're continuously investing in roommaster as a modern cloud PMS, including improving our support response times. We value your input as we continue to grow. Maxwell P. General Manager Hospitality ### "The Reliable Workhorse That Delivers Big Brand Power on an Independent Budget" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 9, 2025 RoomMaster is the solid, reliable backbone of our hotel. It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers. It is stable, cost effective, and backed by a support team that genuinely cares. For any property looking to maximize efficiency without overspending on technology, this is the smart choice. Pros The Value for Money with RoomMaster is exceptional. Unlike some of the major cloud based competitors that nickel and dime you for every module, RoomMaster feels like a complete package right out of the box. You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. Ease of Use is another strong point. The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks. The Customer Support team at InnQuest has been a lifeline for us. They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests. Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. I can easily track who performed what action and when, which essentially functions as a performance tracker and ensures cash handling is secure during shift changes. Cons The interface, while functional, can look a bit dated compared to some of the newer web native platforms. It has a very "Windows" feel that might not dazzle you visually, even if it works perfectly. Also, customizing some of the deeper financial reports can be a little rigid; you sometimes have to export to Excel to get the data exactly how you want it if the standard reports do not fit your specific need. Switched from [Hotel Applications](https://www.capterra.com/p/2465/Hotel-Applications/) Due to changing flags from Branded to Independent and the cost involved Alternatives considered [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) Reasons for choosing roommaster Overall pricing was more on par with what we were looking for and the added services were included with Roommaster vs "a la carte" Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Maxwell. We're glad roommaster delivers the value and reliability your team counts on. Your feedback on the interface is noted, we're continuously investing in roommaster as a modern cloud PMS, and the interface is firmly on our roadmap. BD Barrett D. Night Audit Hospitality ### "Roommaster is efficient and straightforward " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 31, 2025 I have enjoyed my experience with Roommaster. I have been working with RoomMaster for a little more than 3 years and the system seems to be improving with each update. I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift. Pros I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming. I have not had an issue with security with this software either. I did have to speak with customer support once, over the phone, the instructions given were easy to follow along; my issue got resolved. Cons One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System. At times, there will be duplicate payments showing but Roommaster only collected the one payment. I also wish you could generate Electronic Processing Reports more than a week old. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Barrett. We're glad roommaster's check-in workflow and support experience work well for your team. The payment sync concern is something we'd like to address directly, please reach out to us at support@roommaster.com and we'll look into it. MN Mary N. General Manager Hospitality ### "Always Helpful! " 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 14, 2025 This was only my first time as General Manager using Room Master; I needed a lot of help! The tech department was very helpful and patient with me! Pros How very nice and helpful everyone is! Alway respectful and patient! Thank you for all of your help for 2025! Cons Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Mary. We're glad the team's patience made a difference during your onboarding as a new GM. Your feedback on technical guidance is noted, for any rate or configuration questions, please don't hesitate to reach out at support@roommaster.com. TA Telma A. General Manager Hospitality ### "Great Engine" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 7, 2025 It is good with exception on issues on payment taking too long to be resolved. The system mis easy to navigate and almost self explanatory. Pros Easy to use it. The training hours are not as long as the other applications. Also, the reports are easy to navigate. Cons Sometimes when there is an issue on payment, it takes many days to get fixed. That slows down the batch system for our management company. Switched from [Opera](https://www.capterra.com/p/229024/Opera/) Opera was not a strong application, many issues. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Telma. We're glad roommaster's ease of use and intuitive reporting are making a difference for your team's day-to-day operations. We understand how critical fast payment resolution is for a management company, and we take that seriously. Please reach out to us at support@roommaster.com so we can look into this directly. JH Jessica H. Reservations Manager Hospitality ### "Room Master Feedback" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 7, 2025 Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you! Pros It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice! Cons Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Jessica. We're glad roommaster's organisational tools and reporting capabilities are working well for your reservations team. We take reliability seriously, and the stability concerns you've raised are noted. We're continuously investing in roommaster as a modern cloud PMS to address these. Please reach out at support@roommaster.com if issues persist. AJ Aaron J. IT Manager Hospitality ### "Reliable PMS with Quick Support and Regular Improvements" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 October 2, 2025 As an IT manager for a hotel chain of six properties, I’ve worked with roomMaster for over five years. Day-to-day, the software has been dependable and has never caused us large-scale issues. Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced. The combination of strong customer support, useful features, and reliable performance makes it a good value overall. Pros roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations. Cons The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Aaron. Five years of reliable performance across multiple properties is exactly what roommaster is built to deliver, and we're glad our support team continues to meet your expectations. Your feedback on the interface is well noted, we're continuously investing in roommaster as a modern cloud PMS, and UI improvements are firmly on our roadmap. DD Doreen D. Reservation Specialist Hospitality ### "Would Recommend " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 October 2, 2025 Installations for Premier and then Cloud were wonky. Took some time to get it installed property, but overall product meets the need. Customer service is okay - most tickets answered quickly enough. We have been a RM customer for many years. We know what to expect. Pros Accessing from any device. RM Pay is excellent. Tenerum works well as well. Ability to flag bookings for future reference Group blocks feature is great for booking teams. Cons Would like the HELP feature to be a bit easier to navigate. Some times requires a bit of searching to find what you need specifically. The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out. Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Doreen. We're glad multi-device access, payments, and group blocks continue to add real value for your booking team. Your feedback on session timeouts and help navigation is noted these are exactly the kinds of details that matter in a busy reservations environment, and we'll make sure they reach our product team. TI Tabitha I. Revenue Yield Manager Hospitality ### "Solid PMS with great IT support" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 5, 2025 Solid, without much interruption. We have been with roommaster for 6+ years now with hardly any interruption. Pros Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. \[sensitive content hidden\] has been top notch - she is kind, courteous and explains applications. Cons Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Tabitha. Six years of solid, uninterrupted performance is a testament to what roommaster is built for, and we're glad our support team continues to deliver for your revenue operations. Your feedback on pop-up window sizing is noted. We're continuously investing in roommaster as a modern cloud PMS, and UI refinements are part of that journey. Chelesa O. Hotel Manager Hospitality ### "Smooth onboarding and fantastic customer service!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 August 11, 2025 My experience with RoomMaster has been good. The system helps keep things organized and the support team is responsive and helpful whenever issues come up! Good job! Pros RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt. Cons The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Cloudbeds support to be very slow and unhelpful, which made resolving issues frustrating. Need more improvement when it comes to the accounting stuff as well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor March 10, 2026 Thank you, Chelsea. We're glad the onboarding experience set your team up well and that our support team has been there when you need them. Your feedback on the interface is appreciated. We're continuously investing in roommaster as a modern cloud PMS, and improving the user experience is firmly on our roadmap. [View all Reviews](https://www.capterra.com/p/13824/roomMaster/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. 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