Who Uses This Software?

Independent Hotels and Resorts with 5 to 5000 Rooms. roomMaster is very scalable from a feature standpoint and price point with custom packages to fit almost any need.


Average Ratings

45 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • InnQuest Software
  • www.innquest.com
  • Founded 1995
  • United States

About roomMaster

roomMaster by InnQuest is used in 5,500+ properties in over 100 countries, including chain, independent, business, boutique and resort hotels. Our Cloud or On-Prem software includes hotel PMS, EMV Credit Card Payment Processing, more than 125 Reports plus Advanced Reporting, Daily Flash Reporting and Accounting Exports, Booking Engine, Channel Manager, POS, Events & Catering, Revenue Management, Smart Hotel Automation, CRM and hundreds of hospitality APIs & integrations.


roomMaster Features

  • Catering
  • Employee Management
  • Front Office Management
  • GDS / OTA Integration
  • Group Management
  • Guest Experience (GEM)
  • Housekeeping Management
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • Online Booking
  • Point of Sale (POS)
  • Reservations Management
  • Reviews Management
  • Single Property
  • Vacation Rental
  • Activities Booking
  • Booking Notes
  • CRM
  • Guest Management
  • Multiple Rate Plans
  • Online Booking
  • Payment Processing
  • Promotions Management
  • Revenue Management
  • Single / Group Reservations
  • Third Party Booking

roomMaster Reviews Recently Reviewed!


Have been using RoomMaster for 6 years. Updates only make it easier to use.

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time.

Cons: The time out function. I understand it is necessary. But it should be set at a longer period of time.

Vendor Response

by InnQuest Software on May 16, 2018

Donald, Thank you so much for your review. We are glad you find roomMaster easy to use and a great value. The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly. Thank you again! InnQuest Management Team

RoomMaster a great PMS for small independent hotels

Apr 24, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting.

Cons: The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports.

Overall: Great for a small independent hotel.

Vendor Response

by InnQuest Software on April 26, 2018

Hi, Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature. Your feedback is very valuable and thank you for choosing roomMaster. Sincerely, InnQuest Team

I used innquest for about 2 years

Apr 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I really like how it easy it was to use and that it was very easy to set the system up when I first started to use it.

Cons: I did not like the messaging service between agents. It did not really offer any other options besides intramail.

Vendor Response

by InnQuest Software on April 17, 2018

Mindy, Thank you so much for the review. Most of the add-ons and enhancements to our solutions come directly from suggestions from our clients. We understand that functional and up-to-date communication tools are important to our hotel partners and are looking at ways of improving this feature in roomMaster. Thank you, InnQuest Software

Fast and Easy Service

Feb 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: Love it! It is easy to use, has all the features we need,not only manage our reservations, but to also manage the daily operations .

Pros: Very easy to access on any information you need to know with room Master system. Esp with guest charges, reservations, accounts etc

Cons: At times its slow in connection or responding to the request you need to know on getting information from guest profiles.

Long set up but useful once active.

Feb 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property.

Cons: Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating.

Vendor Response

by InnQuest Software on February 09, 2018

Anthony, Thank you so much for reviewing roomMaster. The feedback we receive from our clients helps us to shape the product and our services as we move forward. Your comments on the UI are perfect timing. We are currently launching the Cloud version of roomMaster this month and our next project is to evaluate the UI and find ways to improve for both PC and Mobile.

Roommaster PMS Review

Feb 06, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Comments: RoomMaster needs to get with the times and get online so that it can be accessible via web browser. RoomMaster is commonly used in the Pacific region due to its affordability therefore an upgrade of this software would take out its competition on this side of the world. Roommaster needs to interface with accounting the popular accounting systems. Needs to be web based to make it easily accessible.

Pros: Cheap to install - affordable, interface with POS system. Latency totally dependent on network putting pressure on LAN.

Cons: Takes getting used to, no ease of use, lack of online resources for support. One local tech support that is not easily accessible. Lack of interfacing with accounting systems.

Vendor Response

by InnQuest Software on February 09, 2018

Cherie. Thank you so much for your feedback. InnQuest is launching our Cloud version of roomMaster this month. We will be releasing this in phases starting in our US Market. Please stay tuned for more information on the release in your market. We have contacted your local reseller about the support issues you are experiencing and have requested an escalation and resolution. roomMaster already integrates with QuickBooks, Peachtree (CSV) and M3 Hotel Accounting. Is there another accounting system that you utilize? Please let us know, we are always evaluating adding new integrations.

Not designed with the end user in mind

Feb 01, 2018
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Easy to use. Simplistic. Basic features only. Able to do the job of check-in and out. Ok for the basic price.

Cons: Lacks functionally, the ability to modify certain fields and lack of company response to bugs or needed changes. Customer support VERY limited and pricey.

Vendor Response

by InnQuest Software on February 09, 2018

Chris, Thank you for taking the time to review roomMaster. roomMaster is scalable to meet the needs of almost any hotel operation. The software comes in 3 different editions and each one increasingly adds more functionality to the software. We see that you have spoken to our Sales Team about upgrading your software to the next edition to gain additional functionality. We would encourage you to revisit this by taking a look at our new roomMaster Cloud solution. This will add all the features of the Premier Edition, Channel Management, Online Bookings as well as Support/Upgrades and roll all that into one easy to manage monthly payment. roomMaster Cloud should be available for a general release in March. We take great pride in delivering Issue Free software to our clients. We accomplish this through diligent programming and rigorous testing on all new features and solutions. As with any software however, once it is placed in a live environment, certain unforeseen use scenarios can reveal issues. Our Support and Development Teams welcome the report of any known issues from our clients. We will quickly confirm and add to our development schedule for resolution. We have a more than 20-year track record of prioritizing and responding to bug fixes in our software. Since the release of our latest version we have already put out two releases with resolutions and new items from suggestions. We currently have no known issues in the software. We published any known issues in the software on our Client User Forum which is free to all roomMaster clients and accessible form a quick link in the Help Section so that our clients are aware of any issues that have been reported that we are currently working and those that have been resolved by an update.

Good property management software.

Sep 25, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Ability to tailor to each individual need by selecting options for each person. It also has the ability to communicate with our lounge and restaurant which makes it easier for our guests to keep everything on one bill.

Cons: I do not like all the new security rules that come with the new EMV stuff. I also do not like the fact that once you use the check out and check back in feature their name no longer comes up when you look at the name tab in the quickroom screen.

Solid Software for smaller properties

Sep 22, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have been very pleased with ,my decision to purchase RoomMaster back in 2002.

Pros: Program is windows based not cloud based always improving/expanding easy to learn/teach OTA/WebBook

Cons: Limits on reporting SQL reporting difficult to create some programs/add ons are 'prgrammer based' meaning difficult for a nonprogramer to implement. I struggle at times as I am an owner/operator and do not have the means to create or utilize all options of the programs/add ons; much less understand how to best use them

easy to work with

Sep 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: overall wonderful software and company

Pros: it is very user friendly updated are constant and responsive to the needs and suggestions of clients customer support is friendly, responsive and knowledgeable reporting is great - if the report you want does not exist you can pay to have it created texting service is the best

Cons: if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you.

Essential property management software

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Absolutely fantastic property management software. The interface is straightforward; the software is easy to configure; the training for guest-service agents and management staff is minimal; the feature-set is comprehensive; and there are ample add-ons for ease-of-use and expanded functionality as needed, to say nothing of the available interfaces if the built-in features don't satisfy every need.

Cons: The iQ-POS software included for managing foodservice and small retail operations adjoined to the hotel is slightly under-powered, but even that does a great job in a pinch (and for the value).

Vendor Response

by InnQuest Software on January 25, 2018

Thanks for taking the time to review our product Andrew. We are pleased to read your detailed feedback, both the pros and cons sections help guide our future product enhancements. We are excited to launch our new Cloud based solution this spring as well, which comes from valued feedback just like yours.

Solid, user-friendly PMS

Sep 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you!

Pros: #1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program.

Cons: Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades.

Gets The Job Done

Sep 15, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well.

Cons: It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive.

Vendor Response

by InnQuest Software on September 22, 2017

Dear Chris, Thank you for sharing your review on roomMaster. Your comments on our Support Staff were shared with our team and very much appreciated. We do apologize that you have some concerns with the software and would love the opportunity to discuss your concerns in more detail. Our goal is the same as yours, to make sure you are getting the most of your investment and that we are meeting your needs. There are more than 140 Reports and Graphs built into roomMaster. We are dedicated to providing the analytical data our clients need to make smart decisions about their business. We do know however, that hoteliers can have different reporting needs and we may not accommodate them all. This is the main reason that we offer the ability for our clients to have direct access to the database to create their own reports using SQL. We offer custom report writing services to assist our clients with these reports as well. We see that you have started the transition to our new booking engine. We are confident that the new platform that reduces your IT Scope, is 100% mobile responsive and is easily branded will help you increase direct bookings and show great value. Thank you again for your review. We hope to speak with you soon. Sincerely, Kimberly Brewer Client Relationship Manager clientservices@innquest.com 813.288.4900

Destination Hospitality Management

Sep 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Decent software that works well for managing a really popular destination hotel in the mountains.

Pros: Ease of room management and rate setting. Perfect OTA + booking engine integration. Simple reservations Excellent change journal/log Price

Cons: Reporting could be improved, support is expensive. Significant software updates required to frequently

Innquest was sold - Support went down hill

Aug 29, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
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Comments: I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill.

Pros: Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze.

Cons: They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis.

Worst experience ever

May 16, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: Stay away from this booking system.

Cons: The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.

Vendor Response

by InnQuest Software on May 24, 2017

Dear Flemming, thank you for sharing your experience. After reading your review, we¿re disappointed to hear that we failed to provide you with the great experience our clients typically have. We take your feedback seriously, and we¿ll be sure to share this with our local reseller and support office in your area, as we continuously improve our customer service. We would love the opportunity to discuss your experience further over email or phone and help you resolve your concerns. Thank you again for your review. We hope to speak with you soon. Kimberly Brewer Client Relationship Manager Clientservice@innquest.com +1(813)288-4900

Room Master

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I Love Room Master. Its Very Easy And Helpful For My Hotel!

General Manager

Dec 08, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Comments: We have used this product on multiple locations running different types of businesses (private resort island with airport, marina, store and restaurant previously and now a resort in transition from property rental to full functioning remote island resorts with increasing services to include restaurant, water sports, retail and services). There are more online flashy programs. This is a solid server based program that can work with housekeeping and maintenance on mobile devices, work from multiple offices through remote access to a central server for reservations and accounting purposes, integrates online with our website and third parties to include expedia and other booking engines. We needed a server on island due to being so remote. We needed mobile options being so large and with many offices. We needed remote access due to the many people involved in this venture. InnQuest RoomMaster met all these needs! Its not the flashiest or most online versatile, though it does meet ALL our needs for an expanding resort and business!

Pros: Add on as you grow. Multipfacited

Cons: Not as flashy and as versatile as some of the online platforms.

Recommendations to other buyers: Look at your needs. We wanted a server. We wanted options with mobile, remote and networking. We wanted to add on as we go. We wanted to work with different third parties. It had all the complicated options with scheduling, with tracking, with growth. Excellent option.

Shrine Receptionist

Nov 07, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: We were using a excel spread sheet for our daily 7 room retreat house. We need a better way of keeping Guest information instead of having to write or retype it. My purchasing the Room Master program we can do the job better.

Pros: We can keep up with our Guest information, helps with knowing when keys are return are still check out, allows us to send them a confirmation email, late arrivals, and most important helps keeps from double booking.

Cons: I would like to be able to email from the program.

Recommendations to other buyers: Please take time and search for what works for your company and do try the demos they help us a lot.

Property Management

Nov 02, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: This software is really nice because it shows your really nice graphs and chats showing what rooms are booked and when they checked in and when they need to be out.

Pros: Everything in one place all organized

Cons: None found

Recommendations to other buyers: Very nice to see everything in one place.

Functional & Easy To Use

Oct 13, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Comments: You can teach your onsite staff to use this software to check in/out in 10 mins. Many features are locked unless you buy the more expensive versions, but it does the job for a 50 or less unit motel. It has a built in booking engine, but if you want to integrate with other booking engines from other OTAs, you'll need to spend another 1000 bucks.

Best for Small Resorts

Sep 21, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: ¿ Group Management
¿ Marketing Management
¿ Online Booking
¿ Reservations Management
reports are too detailed

Cons: IQ World Link - But its not too often as long as internet is working and staff are trained to check on Connections

Overall: I have been using Room Master for the last 3 years. After having use Opera from a Corporate 5 star Resort -and moving to a 51 Inventory Resort - I would say the System is user friendly and very well detailed.
The Room Master local rep is always available 24/7 when ever we need their assistance.
The System is user friendly, GDS / OTA INtegration is Spot on, Reports were very well detailed and can even be converted to Excel or Pdf, Marketing, Revenue Reports and Group management was too good.

I would say the previous review is not True BUT lacks training and knowledge of how room Master works. Room Master only have one fee which only paid Yearly or depends on Contract. We were never charge by percentage of every Online bookings.

I would highly recommend using Room Master for small resorts as it is a Professional, Details and user friendly PMS....

Would rate Room Master 10/10

Recommendations to other buyers: Its the Best and would recommend to those that is less than 100 inventory. Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master

Vendor Response

by InnQuest Software on January 25, 2018

Joe, thank you for the feedback, it is appreciated. We will continue to improve our training and support process, feedback like this is an important part of how we can become better. We need your continued comments and support, thanks again!

making reservations works well but the audit process is not user frien

Sep 19, 2016
3/5
Overall
2.5 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
2.5 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I like this software for the reservations, whether its a walkin reservation or reserving for a future date its quick to open and finding a ready empty room for the length of stay. extra features housekeeping logs worked good.

Cons: running the audit. the spreadsheets are not very friendly

Recommendations to other buyers: I've used 5 different software programs and this particular one I would not suggest to any hotel.

Good product

Jul 26, 2016
5/5
Overall
4.5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Using Room Master for 15 years to manage short and long term accommodations. It has good functionality and its easy to use.

Cons: We are using only about 20% of all functionality, so it would be good to have "light" version of the product. Also would be nice to have cheaper pricing

Recommendations to other buyers: It is modular software, so check all modules applicable to your business

Great functionality for very very fair price

Jul 20, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: -price
-feature rich software
-customer support answers the phone and not an answering machine

Cons: - My staff sometimes turns off the channel manager and we then have to turn it back on.
- weekend calling could be nice but we rarely would use it

Overall: The software is very simple to get set up. I downloaded the demo and started setting up my database right away. I was contacted by Kent by the end of the day and did some minor tweaks. After 1 week of trying the software, I was convinced by the software. Chuck sent me a very fair quote and we did the deal. I set up an install time for the next week and that was it. I am stunned on how fast I was able to be up and running and how simple and easy the software is.

You would think that the software would not have all the features of the larger more expensive hotel PMS but that is not true. roomMaster has all of the functionality for a very fair price. With the price I saved, I did a marketing campaign. I also started using the channel manager and the online booking engine.

Recommendations to other buyers: - Get 3-4 quotes before making a choice, you will see you get the same quality features as the other guys for fraction of the price and YES the support is USA based.

Vendor Response

by InnQuest Software on January 25, 2018

Stefano your feedback is great, glad to see we are helping you with some savings to support your plans with a marketing campaign, and that the channel manager and the online booking engine are delivering value. Thank you very much for your continued business, we do appreciate it.

Great software & value for the money

Jul 11, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems.

Cons: I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies.

Overall: I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful.

Recommendations to other buyers: Try the free demo!

Vendor Response

by InnQuest Software on January 25, 2018

Hey thanks for the comments Richard, we are pleased you feel you are getting value for the money! We appreciate your business, feedback and welcome your thoughts any time.

Very functionable

May 23, 2016
4/5
Overall
2.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: Lots of analytics & reports for almost everything. You can do everything in detail and everything is customizable. Far from basic.

Cons: It is complex and hard to learn and teach. But once you learn the system you will love it.

Recommendations to other buyers: I recommend this software. Never any issues until my hotel became an extended stay property . However for regular day to day business it is great, especially the managerial functions.

Pioneer in Haiti

May 22, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Affordable, Accurate data needed by all departments, G.M., and owners. Super Technical Support.

Cons: Do I have to write something here? Ok, Vendor? Curtis y, honesty, accuracy, and always there when needed.

Recommendations to other buyers: Most important is to see value of money paid. and how fast and easy you have access to Customer Support. In both cases, I found it beneficial to our property and sincerely paid in one month for the cost of purchasing the software!

Roommaster has been 90% great

May 19, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Their customer service is great and their software for the most part is easy to use.

Cons: The process of changing rates is very cumbersome. Also, reservations with a room move are very difficult.

Recommendations to other buyers: Make sure the software can do what you need. We use it for a small property. Not sure how good it is for larger hotels.

Unintuitive interface and high ongoing costs

Apr 17, 2016
2/5
Overall
1 / 5
Ease of Use
3 / 5
Customer Support

Comments: I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking (in addition to the regular commission).

The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. The system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed.

I was first pleased with the idea that there was no charge for online bookings, but this has now changed because of the new Web book module. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

roomMaster is a professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of add-ons for door locks, point of sale, etc. But we've found that other systems are far easier to use and less expensive.

Poor, unintuitive and hard to use interface

Apr 15, 2016
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 2.0/10 Not
Likely
Extremely
Likely

Pros: It is a reliable professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of addons for door locks, point of sale, etc. Until now there was no charge for bookings using their online booking engine.

Cons: The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. Overall, we¿ve found the system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive.

Recommendations to other buyers: Check the real amounts you will pay for daily use of roomMaster, including the required interface to third party sites like Expedia and Booking.com. Other software has a direct connection to those sites, saving all of those funds. Also take into account the ongoing costs of the new online booking engine, and the service contract. And keep in mind that there are many products with a far more intuitive and easy to access interface.

Have used Roomaster for over 15 years in many different countries

Mar 16, 2015
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support.

Cons: Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry.

Recommendations to other buyers: You will not find a software offering the same features, easy to use capability, stability, and reliability even for a much higher price. I have no doubt that you will be convinced about it after downloading and testing their full version and free demo.

Excellent Product, features, interfaces and SUPPORT

Nov 26, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: RM2000 has great features including reservations, group blocking, currency converter, iSQL and reporting. Interfacing to keylocks, PBX and OTAs automates many operations that one used to do manually! PThe premier edition I think is the edition to be chosen for its great features, including the ability to query RM dbase the way you want. It's simply great software!

Cons: I wish the support price of international customers be like that of the US. Today support is done through internet and VOIP. This is not something that we do not like, but we wish it happens.

Recommendations to other buyers: Go for it and don't hesitate. And when you decide it fits your needs, go for the premier edition.

Best PMS system by far with a super-efficient staff to match

Nov 26, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The product is easy to use, and the technical support is efficient.

Cons: There are some aspects that I still don't know how to use!

Recommendations to other buyers: Try it out first to make sure it matches your business needs, and if you go for the product, make sure you keep it up to date. Work with them, and they'll work with you.

Great product for a great price

Sep 20, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Our company uses roomMaster at 27 properties. After a recent merger with another hotel company, there was discussion about possibly converting to another popular PMS system with a price tag 10X (or more) the price of roomMaster. A third party was asked to evaluate both systems and concluded that roomMaster was the better value. Many of our properties also use several add-on components including iQAnywhere, iQKeyLocks, iQPOS, CRM, and more. Their support is top-notch and always responsive with follow-up to ensure we are satisfied. Though their support hours aren't ideal for us with a 5-6 hour time difference, we have not found this to hinder our operations. For us, there is no other choice. roomMaster is the PMS system for us!

Cons: With the time difference between Hawaii and Florida, where they are located, we have to make support requests by 2pm, or wait to the following day (except in cases of emergency, which rarely happens). However, we haven't found this to be a problem.

Recommendations to other buyers: Go with the Premier Edition. The SQL report writer makes it easy to custom write reports. If you have difficulty getting the right data, a simple post on their forum will often get you the help you need (often from the president of the company) within 24 hours or less. Compare the functionality and price of roomMaster to other PMS systems. I think it's hard to find a better value.

Many Features and Great Customer Service

Sep 16, 2014
5/5
Overall
4.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The company is quite large in the number of hotels that they serve, but it is like dealing with a small company that is quite personal. The product is very easy to use and to teach to new employees.

Cons: I really do not have anything negative to say about this vendor. I have been quite pleased with the product overall. I suppose there are a few features that could be added or streamlined.

Recommendations to other buyers: Consider all aspects when evaluating a property management system. Consider the ease of use for your employees. That is one of the key things for me. Affordable support was also a key factor.

Superior Program and Excellent Value

Sep 09, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The program is extremely user-friendly. I have had the program for 15+ years. I've trained many staff members on it and have never had issues or complaints. The value for the maintenance contract that includes support and all upgrades is exceptional. There are very rarely problems; the very few times I've run into them, I've been able to get a response, even in the middle of the night. The add-on products have been verified and tested by Innquest. I have never had an issue with any other purchases from them. The company plays well with others; there have been many times over the years where I have had to have support from other companies work with them, and there has never been an issue. I wish this was the case for many other companies. So, all in all, the product and company do what they are supposed to do, and they are reliable.

Cons: Being on the West Coast, the non-emergency support hours end just a bit early for us, which is a very minor issue.

Recommendations to other buyers: The trial program gives a great opportunity to take it for a test drive. The user's conference is extremely useful and should be attended at least once every few years. The training mode is extremely useful for trial and error before doing a live transaction you are unsure of. Talk to other users; they always have helpful hints.

Exceptional Support Team

Sep 03, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: When it comes to training new hires each season, it is a benefit to us that roomMaster is so user-friendly. This makes the training process not so daunting and overwhelming to the new staff. With the training environment, the staff can go in, play around with the system, and not worry about any errors occurring in the main system.

Cons: There are a few little things that I would like to see added to the product, but they are very minor. In City Ledger within the Company Master accounts, when in an account, the ability to double-click on an invoice number and have it take me to that guest folio would be helpful.

Recommendations to other buyers: If there is a training environment that you have access to, use it prior to making your decision! Spend some time really exploring what the software offers, and make sure the system will work for you and cover your needs.

Great system and ease of use!

Aug 26, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I previously worked for a competitor of InnQuest. I was an installer of PMS systems. I can say that the functionality of this software is at the top of the market. What sets them apart is the quality of the employees and the great service they supply! I have never had a request not worked on. If it was something beyond the scope of the software or that would not work the way we needed, they try to come up with a solution using the parameters of the software instead of just saying no!

Cons: There's not much I do not like! It took a bit of time to fully immerse myself in the SQL report writing for custom reports, but now, it is easy!

Recommendations to other buyers: If you are a small mom and pop or a multi-property user like me, I cannot emphasize how this is the software you need! The team at InnQuest is there every step of the way to help!

One of the best decisions I¿ve made

Aug 25, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: roomMaster is straightforward and powerful. We use the Enterprise version at our 21 Southern California hotel locations. The iQ CRM product, which sits on top of all the programs, accepts imports and allows our corporate team to run some amazing reports, as well as conduct business-critical analyses. But, my favorite element of the partnership we have with InnQuest is their team, and the leadership of Robert, the President and main programmer. He cares so much about his product and customers. They are continually making thoughtful, well-engineered enhancements. Also, the pricing is amazing. We save a ton of money on support fees compared to the big guys.

Cons: They are much smaller than the Micros of the worlds, but that's a good thing as well. Their development cycle is more streamlined, and costs are lower for the consumers.

Recommendations to other buyers: If you have an interest in data analysis get the Enterprise version, which has an Interactive SQL module, allowing for some amazing queries from the database. If you have more than one location, consider the iQCRM product. All the interfaces are amazing, so don't skimp there.

Great property management system that doesn't break the bank

Aug 24, 2014
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: roomMaster allowed us to standardize on a single management system for all of our hotels and centrally report for the managers and owners. The staff likes that it's easy to learn, and management really loves the ability to write custom reports that are automatically created.

Cons: The thing I like least is that they don't have a full catering package. The groups functionality works for us, and it's not made to be catering software, but it's the one thing we wanted and didn't get. We use a third party app for that and plug the info into roomMaster so it works, but maybe one day.

Recommendations to other buyers: Download and try the free demo. That's what really hooked us back in 2008. Also, call and ask them any questions. We had a bunch of technical questions that the sales guy was very honest about and said he didn't know but found out and came back with honest answers.

Outstanding Hotel Management Software

Aug 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Innquest is constantly talking to their customers about their needs. They always keep up with trends and respond to customer requests. I also love being able to "cross-charge" from hotel to hotel. Guests in one hotel can go to the spa or restaurant at my other hotel and charge it back to their room.

Cons: I really like all aspects of it. I can say there isn't anything that I don't like about it.

Recommendations to other buyers: Talk to existing customers about the software and how they use it. I've already suggested it to tons of other hotels and related businesses.

Best PMS on the market...

Aug 23, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: We have had roomMaster since 1998, and the response and updates to meet the changing hospitality industry are remarkable. The service contract is affordable, the staff is knowledgeable, and the software itself is very user-friendly. As a summer resort, we need to be able to train quickly, and the software training mode allows for an easy transition. The most impressive aspect is how they actually listen to their clients and make updates that are forward thinking and innovative.

Cons: I can't say that anything is really objectionable about the product. If I don't see a report I want, we can build it on our own. If I am struggling with how to build the report, I can go to the forum and have another client help or roomMaster staff assist.

Recommendations to other buyers: Download the software, and use for yourself. It is the best way to see what and how the product works, and then you can make up your own mind about it will work for your company.

Could be great; but only ho hum currently

Jul 24, 2014
3/5
Overall
2.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
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Pros: The product has a ton of potential. It is very quick to respond once it opens. The updates are easy to install.

Cons: 1) They withhold the reports you need and call it special report writing. 2) They claim to address areas that they seem to have little real interest in. 3) They invest in a Client Relationship Manager who seems to lack interest in client needs. 5) They seem to have only one programmer, the president, whose main focus seems to be monitoring the Client Forum rather than writing elegant programs for sweeping results. 6) The online booking engine needs to be expanded/enhanced with features that will create leverage and rival the OTAs.

Recommendations to other buyers: Don't be fooled into thinking this program is anything more than a reservations program.It is not up to the task of managing owners, managing corporate accounts, or managing groups/events. The online booking module is rudimentary at best and doesn't leverage some of the built-in features of the program itself. Their support is responsive but limited.

Flawless install and implementation

Jun 23, 2014
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: This was extremely easy to set up and use!

Cons: A few back-office deficiencies, but highly manageable.

Recommendations to other buyers: Not the best for HOA management, but for all else, this is a great product!