--- title: "roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is roommaster the right Hospitality Property Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/13824/roomMaster/reviews/" page_type: "reviews" language: "en" --- roommaster 4.3 (130) [View alternatives](https://www.capterra.com/p/13824/roomMaster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 16th, 2026 # Reviews of roommaster Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews AJ Aaron J IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations.“ October 2, 2025 DD Doreen D Reservation SpecialistHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out.“ October 2, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers.“ December 9, 2025 AJ Aaron J IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions.“ October 2, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks.“ December 9, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface, while functional, can look a bit dated compared to some of the newer web native platforms.“ December 9, 2025 BD Barrett D Night AuditHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift.“ October 31, 2025 JH Jessica H Reservations ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “the reservation. If the system is having difficulties, it will shut down often throughout the day.“ October 7, 2025 ## Showing most helpful reviews Showing 1-25 of 130 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Traci S. General Manager Hospitality Used the software for: 2+ years ### "RoomMaster Anywhere is definitely a great option for smaller boutique size properties" August 2, 2022 5.0 I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms. Pros It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down! Cons I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information. Reason for choosing roommaster They did not have the same functions as Roommaster and it was much more limited. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Traci. We're glad roommaster's cloud accessibility is making a real difference for your day-to-day operations. Your feedback on reporting depth is noted. As a modern, AI-powered, cloud-native PMS, roommaster is built to serve properties of all sizes effectively. We'd be happy to walk you through reporting options at support@roommaster.com. TI Tabitha I. Revenue Yield Manager Hospitality Used the software for: 2+ years ### "Solid PMS with great IT support" September 5, 2025 4.0 Solid, without much interruption. We have been with roommaster for 6+ years now with hardly any interruption. Pros Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. \[sensitive content hidden\] has been top notch - she is kind, courteous and explains applications. Cons Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Tabitha. Six years of solid, uninterrupted performance is a testament to what roommaster is built for, and we're glad our support team continues to deliver for your revenue operations. Your feedback on pop-up window sizing is noted. We're continuously investing in roommaster as a modern cloud PMS, and UI refinements are part of that journey. JC Joanna C. CEO Hospitality Used the software for: Less than 6 months ### "A terrible solution for vacation rental properties and a company that lacks integrity. " September 26, 2022 1.0 Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised. Pros There were no positives to this software- its archaic and has not been updated in 20 years Cons Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product. Reason for choosing roommaster I was lied to flat out. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Joanna. The concerns you've raised around payment capabilities and the onboarding process are noted, and we take them seriously. roommaster is purpose-built for hotel operations, and we want to ensure every customer understands the platform's scope before going live. Please reach out to us at support@roommaster.com so we can review your case. JH Jessica H. Reservations Manager Hospitality Used the software for: 1-2 years ### "Room Master Feedback" October 7, 2025 4.0 Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you! Pros It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice! Cons Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Jessica. We're glad roommaster's organisational tools and reporting capabilities are working well for your reservations team. We take reliability seriously, and the stability concerns you've raised are noted. We're continuously investing in roommaster as a modern cloud PMS to address these. Please reach out at support@roommaster.com if issues persist. MN Mary N. General Manager Hospitality Used the software for: 1-2 years ### "Always Helpful! " October 14, 2025 5.0 This was only my first time as General Manager using Room Master; I needed a lot of help! The tech department was very helpful and patient with me! Pros How very nice and helpful everyone is! Alway respectful and patient! Thank you for all of your help for 2025! Cons Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Mary. We're glad the team's patience made a difference during your onboarding as a new GM. Your feedback on technical guidance is noted, for any rate or configuration questions, please don't hesitate to reach out at support@roommaster.com. VR Verified Reviewer General Manager Hospitality Used the software for: 2+ years ### "Good Software but Poor Communication/Support" November 12, 2019 4.0 Pros Simple and easy to use Numerous functionalities Cons Every function comes at an additional cost Upgrades are very frequent and compulsory and comes at an additional cost Emails to the company are redirected to third party contractors who do not respond adequately Apparently the Standard and Enterprise editions are being phased out and users only have a few months to pay for upgrades or get disconnected; efforts to reach the company directly to confirm this have failed... Only the third party contractors are delegated to communicate with clients. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We’re glad to hear that you found roommaster simple and easy to use. We understand your concerns regarding communication and support during the transition from older editions of the system. As the platform evolved, legacy versions were phased out so we could continue improving security, reliability, and the overall experience for our customers. roommaster is now a modern, cloud-based platform designed to help hotels manage their operations more efficiently, and we continue investing in our support and service capabilities to better assist our customers. We appreciate your feedback and the time you spent using roommaster. Michael L. Managing Director Hospitality Used the software for: 2+ years ### "Great Hotel Software for 60 room property" October 31, 2018 5.0 Very happy, software is reliable, has never crashed , very stable Pros I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly. Cons There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board Review Source Response from Aspire Software Company November 2, 2018 Michael, Thank you so much for taking the time to write this review. Your comments and feedback are appreciated. Looking forward to the next 18 years of the relationship! Kent H. VR Verified Reviewer Product Manager Hospitality Used the software for: 1-2 years ### "RoomMaster a great PMS for small independent hotels" April 24, 2018 5.0 Great for a small independent hotel. Pros The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting. Cons The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports. Review Source Response from Aspire Software Company March 10, 2026 Hi, Thank you for taking the time to provide your feedback. We wanted to mention that you can actually schedule reports to Auto Run and be included your Dayend Close Reports PDF that can be emailed out to desired contacts. Contact your local support team with questions on this feature. Your feedback is very valuable and thank you for choosing roommaster. Sincerely, roommaster Team VR Verified Reviewer Managing Director Hospitality Used the software for: 2+ years ### "Limited functionality" November 8, 2022 5.0 Pros It's easy to use and a good solution for small hotels. Cons Functionality is limited. It's for example not possible to customise the invoice header. Review Source Response from Aspire Software Company March 10, 2026 Thank you for your review. We're glad roommaster is a practical, easy-to-use fit for your property. roommaster has evolved significantly as a modern, AI-powered, cloud-native PMS, with expanded functionality across the platform. For invoice customisation options, please reach out to us at support@roommaster.com and we'll be happy to help. VR Verified Reviewer Marketing Assistant Hospitality Used the software for: Less than 6 months ### "Easy to work with, could use more versatility " April 18, 2019 4.0 Pros Overall wasn't a bad piece of software. Employees seemed to pick it up quickly. Online reservations worked very smoothly. Cons Had a few things the software didn't cover, so eventually switched to a competitor. Review Source Response from Aspire Software Company April 29, 2019 Hi, Thank you for the review. I am glad that you and your team found the solution easy to learn and use. I would be very interested to hear from you on what the software was missing that led to you switching. Please email me at sales@innquest.com and we can continue the conversation. Sincerely, Kent H. Vice President CM Catherine M. Hotel Manager Hospitality Used the software for: 2+ years ### "Intuitive, reliable system" November 6, 2018 4.0 The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps). Pros It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system. The reporting is useful. The security of storing payment information has relieved a burden from our business. Cons The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails. Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those. Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future). Review Source Response from Aspire Software Company December 14, 2018 Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days. We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it. Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John. gG garrick G. owner Hospitality Used the software for: 2+ years ### "SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE " February 27, 2021 1.0 bad worse terrible some other words i cannot use \*\*??##\*\* Pros Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company Cons no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud Reason for choosing roommaster used old system Review Source Response from Aspire Software Company March 5, 2021 Garrick, Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here. We are looking forward to speaking with you and resolving. Thank you! SL Stacy L. Guest Satisfaction Hospitality Used the software for: 2+ years ### "Great product!" October 15, 2018 5.0 Easy to use, this program does it all when it comes to hotel management! Pros Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant. Cons Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly! Review Source Response from Aspire Software Company March 10, 2026 Stacy, Thank you so much for taking the time to review roommaster. Your feedback is much appreciated. Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that. Thank you again! Kent H. PS Paul S. Operations Manager Hospitality Used the software for: 2+ years ### "A well rounded product with good customer support" December 14, 2017 4.0 Automation of bookings and links with OTAs for real time availability. Pros Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou. The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps. Cons Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS. Xero integration would also be useful! Review Source Response from Aspire Software Company March 10, 2026 Hi Paul, Thank you for your review and for the strong recommendation. We're glad to hear that you’ve found roommaster easy to use and that our support team has been helpful when needed. Customer feedback plays an important role in how we continue improving the platform, and we always appreciate hearing ideas and suggestions from the hotels we work with. Thank you again for taking the time to share your experience and for being part of the roommaster community. All the best, John DS Diane S. Office Manager Hospitality Used the software for: 2+ years ### "Review of Roommaster" July 28, 2022 5.0 Before roomMaster, we did everything manually. The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera. Pros The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests. Cons The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information. Reason for choosing roommaster Ease of use. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Diane. We're glad roommaster has made such a difference moving your team away from manual processes, and that daily operations are running smoothly. Your feedback on add-on costs and rate handling when copying reservations is noted. Please reach out to us at support@roommaster.com and we'll be happy to explore your options. SM Steven M. Hotel Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Welcome is very easy to use but reporting isn't very accurate" January 16, 2018 3.0 Ease of use Pros Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly. Cons Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room. Review Source Response from Aspire Software Company March 10, 2026 Hi Steven, Thank you for taking the time to share your review, and we're glad to hear that roommaster has been easy for your team to use and that our support has been helpful. We also appreciate your feedback on reporting. Insights like this are valuable as we continue improving the platform and refining features to better support hotel teams. If you’d ever like to discuss your reporting needs in more detail, our team would be happy to assist. You can reach us anytime at support@roommaster.com Thank you again for being part of the roommaster community. RB Richard B. Co-Owner Hospitality Used the software for: 2+ years ### "Great software & value for the money" July 11, 2016 5.0 I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful. Pros Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems. Cons I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies. Review Source Response from Aspire Software Company January 25, 2018 Hey thanks for the comments Richard, we are pleased you feel you are getting value for the money! We appreciate your business, feedback and welcome your thoughts any time. CG Catherine G. Director Hospitality Used the software for: 2+ years ### "Very easy to use & great customer service." December 4, 2017 5.0 Pros Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs Review Source Response from Aspire Software Company March 10, 2026 Hi Catherine, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy to use and supports your team in managing day-to-day hotel operations. We’re always working to improve the platform and value feedback from the hotels we work with. Insights like yours help guide how we continue refining roommaster and developing new capabilities. Thank you again for sharing your experience. JFD Jean Francois D. General Manager Hospitality Used the software for: 2+ years ### "Have used Roomaster for over 15 years in many different countries" March 16, 2015 5.0 Pros Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support. Cons Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share such detailed feedback. We're glad to hear that roommaster has been able to support your properties across different locations and that the platform has been reliable and easy for your teams to use. It’s great to know the system has delivered value for your operations. We appreciate you sharing your experience with roommaster and your continued support. IA Ifeanyi A. IT Manager Hospitality Used the software for: 1-2 years ### "Very Portable Hotel Management Software" March 1, 2022 5.0 Pros I fell in love with this software because of its ease of use and simple interface. The functions are very easy to use and understand. The integration of a restaurant module is very useful and simple. It handles bookings, restaurant sales and back office seamlessly. Cons It will be nice to have a survey function added to be sent to guests after departure. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Ifeanyi. We're glad roommaster's integrated approach across bookings, restaurant, and back office operations is working seamlessly for your property. Your suggestion about a post-departure guest survey function is valuable feedback and will be passed on to our product team. We're continuously building roommaster as a modern, AI-powered, cloud-native PMS. PS Paula S. Proprietor Hospitality Used the software for: Less than 6 months ### "A tentative step" March 13, 2017 5.0 I tentatively looked into going web based for bookings, it's become inconvenient to carry a book with me, that said I'm extremely nervous of not having pencil and paper. The support staff was exceptionally helpful in helping me set this up, also being reassuring at all points, I was amazed how quickly and easily this was achieved. We discussed my needs and he got straight to it. I've decided to run the "hard" booking system alongside the electronic version for this year, just to be sure. That said, I've been using it for a couple if months now, I couldn't be happier. Any glitches, usually on my side, have been dealt with quickly and efficiently. The software is easy to use, it must be if i can use it, the printable documents are so helpful and have cut down drastically on the time I spend writing things down. I will be going to this system, solely, at the end of this season, and will be upgrading the package I currently have. I couldn't recommend the company or the software highly enough. Pros Convenience and back up. Cons Some functions aren't immediately obvious, but there's enough support to deal with any issues. Once explained it's perfectly easy. Review Source Response from Aspire Software Company March 10, 2026 Hi Paula, Thank you for taking the time to share your review. We're glad to hear that roommaster has helped make the transition to a digital booking system easier for you and that our support team was able to assist throughout the process. It’s great to know the platform has been easy to use and that it’s helping streamline your daily operations. We truly appreciate your feedback and your recommendation. OM OREST M. Director Hospitality Used the software for: 2+ years ### "Great and simple Hotel? B&B System " November 11, 2018 5.0 Overall fantastic software which can cope with all needs in small and big business. Pros Flexibility and ability to connect to third parties.. eg. Booking.com/ Expedia .... Simple layout, and good- quick response from support Team. Cons The least favorite is still lack of developing, the remote version ... very not friendly on potable devices ( Android phones) - limited access and functionality... ( Note 8); lack of app Review Source Response from Aspire Software Company November 29, 2018 Wow Orest, what a great review. Thank you so much. We are always innovating, so have lots of new functionality on the way. And feedback like yours is what drives us - we will always be guided by what the market requires. Thanks again and for being a Welcome customer. John DA Donald A. guest services Used the software for: 2+ years ### "Have been using RoomMaster for 6 years. Updates only make it easier to use." May 10, 2018 5.0 Pros The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time. Cons The time out function. I understand it is necessary. But it should be set at a longer period of time. Review Source Response from Aspire Software Company March 10, 2026 Donald, Thank you so much for your review. We are glad you find roommaster easy to use and a great value. The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly. Thank you again! GD Gemma D. Assistant manager Food & Beverages Used the software for: 2+ years ### "Very easy to use" August 24, 2018 5.0 A very easy and efficient way to manage our room reservations Pros The welcome anywhere system is very easy to use and works very well for our 21 bedroom hotel. Welcome regularly update the software with great improvements and on the rare occasion we do have an issue the support team are brilliant and sort things out straight away. Cons There is nothing not to like about the software Review Source Response from Aspire Software Company September 21, 2018 Hi Gemma and thanks so much for the review. Five stars all-round - we can't ask for better than that. We have plenty of really exciting innovations on the way, so stay tuned. Thanks from all of the tea, for being a Welcome customer. John FS Flemming S. CEO Hospitality Used the software for: 1-2 years ### "Worst experience ever" May 16, 2017 2.0 Stay away from this booking system. Cons The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We understand the concerns you raised regarding support and your overall experience. Feedback like this is taken seriously and helps guide improvements in how we support our customers. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue to invest in strengthening both the platform and the service experience around it. If you’re open to discussing your experience further, our team would be happy to connect with you directly at support@roommaster.com Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.