--- title: "Roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Roommaster the right Hospitality Property Management solution for you? Explore 130 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/13824/roomMaster/reviews/" page_type: "reviews" language: "en" publication_date: "2026-11-02" --- Roommaster 4.3 (130) [View alternatives](https://www.capterra.com/p/13824/roomMaster/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated November 2nd, 2026 # Reviews of Roommaster Ease of use 4.3 Customer Service 4.2 ## Pros and Cons in Reviews Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers.“ December 9, 2025 DD Doreen D Reservation SpecialistHospitality, 11 - 50 employeesUsed the software for: More than 2 years. “The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out.“ October 2, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks.“ December 9, 2025 AJ Aaron J IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions.“ October 2, 2025 AJ Aaron J IT ManagerHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations.“ October 2, 2025 Maxwell P General ManagerHospitality, 11 - 50 employeesUsed the software for: 1-2 years. “The interface, while functional, can look a bit dated compared to some of the newer web native platforms.“ December 9, 2025 TB Tom B Account DirectorGovernment Relations, 51 - 200 employeesUsed the software for: Less than 6 months. “Channel management in roommaster is accurate and fast.“ August 22, 2026 IG Isabel G MANAGERHospitality, 51 - 200 employeesUsed the software for: More than 2 years. “What we do not really like is the technical support lines because rarely we can find someone fast in the line.“ December 11, 2025 ## Showing most helpful reviews Showing 1-25 of 130 available reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use R Reviewer Account Director Used the software for: Less than 1 year ### "Overbooking is simply not a problem anymore" August 23, 2026 5.0 Our experience with roommaster has been very positive. It has been a reliable solution for our needs, and the implementation and day-to-day use have been straightforward. Pros Channel management in roommaster is accurate and fast. Zero overbookings in seven months. The AI revenue tools and direct booking performance are strong too. Really solid hotel software. Cons Honestly, can't think of anything. We've been happy with the overall experience. The system has worked well for what we needed, and we haven't run into any major issue Review Source R Reviewer General Manager Used the software for: 1-3 years ### "The Reliable Workhorse That Delivers Big Brand Power on an Independent Budget" January 21, 2026 5.0 RoomMaster is the solid, reliable backbone of our hotel. It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers. It is stable, cost effective, and backed by a support team that genuinely cares. For any property looking to maximize efficiency without overspending on technology, this is the smart choice. Pros The Value for Money with RoomMaster is exceptional. Unlike some of the major cloud based competitors that nickel and dime you for every module, RoomMaster feels like a complete package right out of the box. You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. Ease of Use is another strong point. The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks. The Customer Support team at InnQuest has been a lifeline for us. They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests. Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. I can easily track who performed what action and when, which essentially functions as a performance tracker and ensures cash handling is secure during shift changes. Cons The interface, while functional, can look a bit dated compared to some of the newer web native platforms. It has a very "Windows" feel that might not dazzle you visually, even if it works perfectly. Also, customizing some of the deeper financial reports can be a little rigid; you sometimes have to export to Excel to get the data exactly how you want it if the standard reports do not fit your specific need. Review Source R Reviewer MANAGER Used the software for: 3-5 years ### "Integration and innovation for our hotel" December 12, 2025 5.0 The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want Pros What we relly like about Roommaster is the integration of multiples interfaces that allow us to concentrate in the service. Cons What we do not really like is the technical support lines because rarely we can find someone fast in the line. Review Source Chelesa O. Hotel Manager Used the software for: Less than 1 year ### "Smooth onboarding and fantastic customer service!" December 2, 2025 4.0 My experience with RoomMaster has been good. The system helps keep things organized and the support team is responsive and helpful whenever issues come up! Good job! Pros RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt. Cons The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done. Review Source R Reviewer IT Manager Used the software for: 3-5 years ### "Reliable PMS with Quick Support and Regular Improvements" November 18, 2025 4.0 As an IT manager for a hotel chain of six properties, I’ve worked with roomMaster for over five years. Day-to-day, the software has been dependable and has never caused us large-scale issues. Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced. The combination of strong customer support, useful features, and reliable performance makes it a good value overall. Pros roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations. Cons The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems. Review Source R Reviewer General Manager Used the software for: 3-5 years ### "RoomMaster Anywhere is definitely a great option for smaller boutique size properties" August 3, 2022 5.0 I definitely would recommend it to smaller size hotels, I am not sure how it would work on a property with in excess of 50 rooms. Pros It is very easy to use, having the ability to access from home without having to go through the VPN networks and having connection issues. Especially if the property is down! Cons I think the reporting should be more detailed. Coming from another larger branded hotel I was accustomed to customizing reports easily to get more pinpointed information. Review Source R Reviewer Revenue Yield Manager Used the software for: 3-5 years ### "Solid PMS with great IT support" September 8, 2025 4.0 Solid, without much interruption. We have been with roommaster for 6+ years now with hardly any interruption. Pros Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. \[sensitive content hidden\] has been top notch - she is kind, courteous and explains applications. Cons Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny. Review Source Asheville G. CEO Used the software for: Less than 1 year ### "A terrible solution for vacation rental properties and a company that lacks integrity. " October 6, 2022 1.0 Sad to have to write this review as we gave innquest every opportunity to turn this sour experience around. Prior to signing up with innquest in July 2022 were assured the entire payment amount would be charged to our credit card processor when our guests booked a reservation. This includes our housekeeping fee and any add on packages our guests purchase for their vacation rental stay. Prior to signing up we emphasized that we needed the entire payment charged (what guests are billed when they book including the housekeeping fee) several times with Chris Rios. Chris went onto our current booking engine (that also charges the full amount including the cleaning fee and any packages that they added on) and after reviewing it said that it would be no problem. We also told him the only reason we were going with Innquest is that the new synxis booking engine we were planning on using needed a separate PMS system as the synxis PMS is not capable of automatically charging payments. I let him know that I had zero interest in charging ANY payments manually. We were given no access to the software until the day before going live. The day before. This was also over a month after we signed up. It was then we were told Chris Rios made a mistake and that cleaning fees and any add ons could not be charged automatically with innquest and would have to be manual payments. They are now refusing to refund is the $595 “set up fee” in spite of their product not being as advertised. Pros There were no positives to this software- its archaic and has not been updated in 20 years Cons Unfortunately we were given misinformation and Innquest is refusing to accept responsibility. If you are a hotel this might be great for you (aside from their cloud product being archaic and extremely tedious). If you are a vacation rental please know that cleaning fees or add on packages will have to be charged in a separate manual payment and they will not let you know this when you are signing up for their product. Review Source R Reviewer Reservations Manager Used the software for: 1-3 years ### "Room Master Feedback" October 10, 2025 4.0 Room Master has its good and bad days. It will shut down on you sometimes. It will give you wrong information sometimes. It is a nice system but could use many improvements but also doesn't need much to improve! If you can work around the quirks, then it is a good system for you! Pros It is a good, organized system. I like that I can make rules to ensure we don't oversell the hotel! The specific reports are very nice! Cons Sometimes it doesn't tell you that you will be oversold until you okay the reservation. If the system is having difficulties, it will shut down often throughout the day. Review Source R Reviewer General Manager Used the software for: 1-3 years ### "Always Helpful! " October 15, 2025 5.0 This was only my first time as General Manager using Room Master; I needed a lot of help! The tech department was very helpful and patient with me! Pros How very nice and helpful everyone is! Alway respectful and patient! Thank you for all of your help for 2025! Cons Sometimes we would not get the best TECH support based on incomplete information. Such as; losing rate information, or a long journey to learn how to apply codes. Review Source VR Verified Reviewer General Manager Used the software for: 3-5 years ### "Good Software but Poor Communication/Support" November 29, 2019 4.0 Pros Simple and easy to use Numerous functionalities Cons Every function comes at an additional cost Upgrades are very frequent and compulsory and comes at an additional cost Emails to the company are redirected to third party contractors who do not respond adequately Apparently the Standard and Enterprise editions are being phased out and users only have a few months to pay for upgrades or get disconnected; efforts to reach the company directly to confirm this have failed... Only the third party contractors are delegated to communicate with clients. Review Source R Reviewer Managing Director Used the software for: 3-5 years ### "Great Hotel Software for 60 room property" November 2, 2018 5.0 Very happy, software is reliable, has never crashed , very stable Pros I have used Room master for over 18 years . it is very user friendly, easy to use, the changes and upgrades to new features happen regularly. Cons There is really nothing i dont like, there are forumsd to provide feedback and it gets taken on board Review Source Verified Reviewer Product Manager Used the software for: 1-3 years ### "RoomMaster a great PMS for small independent hotels" April 26, 2018 5.0 Great for a small independent hotel. Pros The Demo version is available online for free to check it out. The system is very simple to use and good for a small hotel. The RM PMS can be easily be accessed via the ODBC SQL for revenue analytics and IJ reporting. Cons The reports are not greatly formatted like other PMS system. There is no automated report scheduler like Opera to send out daily reports. Review Source Verified Reviewer Managing Director Used the software for: 3-5 years ### "Limited functionality" November 20, 2022 5.0 Pros It's easy to use and a good solution for small hotels. Cons Functionality is limited. It's for example not possible to customise the invoice header. Review Source VR Verified Reviewer Marketing Assistant Used the software for: Less than 1 year ### "Easy to work with, could use more versatility " April 22, 2019 4.0 Pros Overall wasn't a bad piece of software. Employees seemed to pick it up quickly. Online reservations worked very smoothly. Cons Had a few things the software didn't cover, so eventually switched to a competitor. Review Source R Reviewer Hotel Manager Used the software for: 3-5 years ### "Intuitive, reliable system" November 16, 2018 4.0 The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps). Pros It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system. The reporting is useful. The security of storing payment information has relieved a burden from our business. Cons The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails. Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those. Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future). Review Source R Reviewer owner Used the software for: 3-5 years ### "SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE " March 3, 2021 1.0 bad worse terrible some other words i cannot use \*\*??##\*\* Pros Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company Cons no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud Review Source R Reviewer Guest Satisfaction Used the software for: 3-5 years ### "Great product!" October 17, 2018 5.0 Easy to use, this program does it all when it comes to hotel management! Pros Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant. Cons Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly! Review Source R Reviewer Operations Manager Used the software for: 3-5 years ### "A well rounded product with good customer support" December 15, 2017 4.0 Automation of bookings and links with OTAs for real time availability. Pros Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou. The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps. Cons Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS. Xero integration would also be useful! Review Source R Reviewer Office Manager Used the software for: 3-5 years ### "Review of Roommaster" July 31, 2022 5.0 Before roomMaster, we did everything manually. The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera. Pros The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests. Cons The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information. Review Source R Reviewer Hotel Manager Used the software for: 1-3 years ### "Welcome is very easy to use but reporting isn't very accurate" January 18, 2018 3.0 Ease of use Pros Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly. Cons Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room. Review Source R Reviewer Co-Owner Used the software for: 3-5 years ### "Great software & value for the money" May 17, 2017 5.0 I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful. Pros Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems. Cons I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies. Review Source R Reviewer Director Used the software for: 3-5 years ### "Very easy to use & great customer service." December 5, 2017 5.0 Pros Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs Review Source R Reviewer General Manager Used the software for: 3-5 years ### "Have used Roomaster for over 15 years in many different countries" March 17, 2015 5.0 Pros Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support. Cons Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry. Review Source R Reviewer IT Manager Used the software for: 1-3 years ### "Very Portable Hotel Management Software" March 10, 2022 5.0 Pros I fell in love with this software because of its ease of use and simple interface. The functions are very easy to use and understand. The integration of a restaurant module is very useful and simple. It handles bookings, restaurant sales and back office seamlessly. Cons It will be nice to have a survey function added to be sent to guests after departure. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.