# Page 2 | roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is roommaster the right Hospitality Property Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13824/roomMaster/reviews --- roommaster 4.3 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of roommaster ## Showing most helpful reviews Showing 26-50 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Maxwell P. General Manager Hospitality Used the software for: 1-2 years ### "The Reliable Workhorse That Delivers Big Brand Power on an Independent Budget" December 9, 2025 5.0 RoomMaster is the solid, reliable backbone of our hotel. It offers the depth of features you would expect from a much more expensive system like Opera but packages it in a way that is accessible for independent hoteliers. It is stable, cost effective, and backed by a support team that genuinely cares. For any property looking to maximize efficiency without overspending on technology, this is the smart choice. Pros The Value for Money with RoomMaster is exceptional. Unlike some of the major cloud based competitors that nickel and dime you for every module, RoomMaster feels like a complete package right out of the box. You get a robust property management system, booking engine, and channel manager features without breaking the bank, which is huge for our bottom line. Ease of Use is another strong point. The interface is straightforward and logical, meaning I can train a new front desk agent in a couple of shifts rather than weeks. The Customer Support team at InnQuest has been a lifeline for us. They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests. Regarding Staff Management, while it is not a traditional time clock, the user audit trails and shift balancing features provide excellent accountability. I can easily track who performed what action and when, which essentially functions as a performance tracker and ensures cash handling is secure during shift changes. Cons The interface, while functional, can look a bit dated compared to some of the newer web native platforms. It has a very "Windows" feel that might not dazzle you visually, even if it works perfectly. Also, customizing some of the deeper financial reports can be a little rigid; you sometimes have to export to Excel to get the data exactly how you want it if the standard reports do not fit your specific need. Alternatives considered [Check-Inn PMS](https://www.capterra.com/p/130771/Check-Inn-PMS/) Reason for choosing roommaster Overall pricing was more on par with what we were looking for and the added services were included with Roommaster vs "a la carte" Switched from [Hotel Applications](https://www.capterra.com/p/2465/Hotel-Applications/) Due to changing flags from Branded to Independent and the cost involved Review Source Response from Aspire Software Company March 10, 2026 Thank you, Maxwell. We're glad roommaster delivers the value and reliability your team counts on. Your feedback on the interface is noted, we're continuously investing in roommaster as a modern cloud PMS, and the interface is firmly on our roadmap. AJ Aaron J. IT Manager Hospitality Used the software for: 2+ years ### "Reliable PMS with Quick Support and Regular Improvements" October 2, 2025 4.0 As an IT manager for a hotel chain of six properties, I’ve worked with roomMaster for over five years. Day-to-day, the software has been dependable and has never caused us large-scale issues. Yesterday, I was able to call in for support while installing their software onto a new employee’s computer, and the process was smooth and professional—consistent with the support I’ve always experienced. The combination of strong customer support, useful features, and reliable performance makes it a good value overall. Pros roomMaster has been a solid property management system for our hotel chain for more than five years. It’s reliable, integrates well with our daily operations, and covers the key features we need across multiple properties. Customer support has always been responsive, and when issues do arise, they are typically quick to provide clear guidance or fixes. The system’s ability to manage reservations, reporting, and guest information saves us time and streamlines operations. Cons The monthly updates can sometimes introduce small bugs or glitches that affect day-to-day usage right after release. While these are usually addressed quickly with patches, it can cause minor interruptions. The interface, while functional, feels a bit dated compared to some newer systems. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Aaron. Five years of reliable performance across multiple properties is exactly what roommaster is built to deliver, and we're glad our support team continues to meet your expectations. Your feedback on the interface is well noted, we're continuously investing in roommaster as a modern cloud PMS, and UI improvements are firmly on our roadmap. Chelesa O. Hotel Manager Hospitality Used the software for: Less than 6 months ### "Smooth onboarding and fantastic customer service!" August 11, 2025 4.0 My experience with RoomMaster has been good. The system helps keep things organized and the support team is responsive and helpful whenever issues come up! Good job! Pros RoomMaster has been a great help for our operations. The system is easy to use once you get the hang of it, and the support team is outstanding!! whenever I call, they answer right away and resolve issues quickly. The onboarding process was smooth, and the training resources made it easy to adapt. Cons The design feels a bit outdated and sometimes not very intuitive, which can slow things down a little. But overall, it still works fine and gets the job done. Switched from [Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/) Cloudbeds support to be very slow and unhelpful, which made resolving issues frustrating. Need more improvement when it comes to the accounting stuff as well. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Chelsea. We're glad the onboarding experience set your team up well and that our support team has been there when you need them. Your feedback on the interface is appreciated. We're continuously investing in roommaster as a modern cloud PMS, and improving the user experience is firmly on our roadmap. DD Doreen D. Reservation Specialist Hospitality Used the software for: 2+ years ### "Would Recommend " October 2, 2025 4.0 Installations for Premier and then Cloud were wonky. Took some time to get it installed property, but overall product meets the need. Customer service is okay - most tickets answered quickly enough. We have been a RM customer for many years. We know what to expect. Pros Accessing from any device. RM Pay is excellent. Tenerum works well as well. Ability to flag bookings for future reference Group blocks feature is great for booking teams. Cons Would like the HELP feature to be a bit easier to navigate. Some times requires a bit of searching to find what you need specifically. The system logging you out of RM so quickly when you take a moment to do something about a reservation, thus locking the booking and having to go back in and unlock it. Would be better if the time was a bit longer before it locks out. Would be nice if when we open a spot in availability if any reservations are waitlisted, a popup could show letting us know, saving us time in checking if anyone is waitlisted for a date each time. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Doreen. We're glad multi-device access, payments, and group blocks continue to add real value for your booking team. Your feedback on session timeouts and help navigation is noted these are exactly the kinds of details that matter in a busy reservations environment, and we'll make sure they reach our product team. BD Barrett D. Night Audit Hospitality Used the software for: 2+ years ### "Roommaster is efficient and straightforward " October 31, 2025 5.0 I have enjoyed my experience with Roommaster. I have been working with RoomMaster for a little more than 3 years and the system seems to be improving with each update. I really enjoy when they said emails about upcoming updates so Night Audit can properly plan their night shift. Pros I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming. I have not had an issue with security with this software either. I did have to speak with customer support once, over the phone, the instructions given were easy to follow along; my issue got resolved. Cons One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System. At times, there will be duplicate payments showing but Roommaster only collected the one payment. I also wish you could generate Electronic Processing Reports more than a week old. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Barrett. We're glad roommaster's check-in workflow and support experience work well for your team. The payment sync concern is something we'd like to address directly, please reach out to us at support@roommaster.com and we'll look into it. TI Tabitha I. Revenue Yield Manager Hospitality Used the software for: 2+ years ### "Solid PMS with great IT support" September 5, 2025 4.0 Solid, without much interruption. We have been with roommaster for 6+ years now with hardly any interruption. Pros Tech Support is top of the line. You get to speak with a representative, explain your issue and they will immediately tend to it. \[sensitive content hidden\] has been top notch - she is kind, courteous and explains applications. Cons Some of the windows open in very small format - wish they would be a little bit bigger. For example, if you enter rates, the pop-up windows are tiny. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Tabitha. Six years of solid, uninterrupted performance is a testament to what roommaster is built for, and we're glad our support team continues to deliver for your revenue operations. Your feedback on pop-up window sizing is noted. We're continuously investing in roommaster as a modern cloud PMS, and UI refinements are part of that journey. TA Telma A. General Manager Hospitality Used the software for: 2+ years ### "Great Engine" October 7, 2025 4.0 It is good with exception on issues on payment taking too long to be resolved. The system mis easy to navigate and almost self explanatory. Pros Easy to use it. The training hours are not as long as the other applications. Also, the reports are easy to navigate. Cons Sometimes when there is an issue on payment, it takes many days to get fixed. That slows down the batch system for our management company. Switched from [Opera](https://www.capterra.com/p/229024/Opera/) Opera was not a strong application, many issues. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Telma. We're glad roommaster's ease of use and intuitive reporting are making a difference for your team's day-to-day operations. We understand how critical fast payment resolution is for a management company, and we take that seriously. Please reach out to us at support@roommaster.com so we can look into this directly. IG Isabel G. MANAGER Hospitality Used the software for: 2+ years ### "Integration and innovation for our hotel" December 11, 2025 5.0 The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want Pros What we relly like about Roommaster is the integration of multiples interfaces that allow us to concentrate in the service. Cons What we do not really like is the technical support lines because rarely we can find someone fast in the line. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Isabel. We're glad roommaster's integrated platform supports your team in delivering personalised guest experiences. We're continuously investing in roommaster as a modern cloud PMS, including improving our support response times. We value your input as we continue to grow. LS Linda S. Owner/Operations Manager Hospitality Used the software for: 2+ years ### "A strong right arm" July 28, 2022 5.0 For our every day reservations Room Master is an essential. We know there is so much more that this software is capable of doing. It is very comprehensive and an effective tool for our business. Pros I like the ease of use and even after 4 years, learning new features and ways to use the software. Cons Learning how the housekeeping function works has been difficult. We have still not mastered that part. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Linda. Four years in and still discovering new capabilities is a great sign of a comprehensive platform. We're glad roommaster is an essential part of your daily operations. For the housekeeping function, our support team would be happy to walk you through it. Please reach out at support@roommaster.com and we'll get you fully set up. MN Marlon N. Reservations Manager Hospitality Used the software for: 2+ years ### "The MOST COMPLET, feaure rich, yet so user-friendly PMS" November 12, 2019 5.0 RoomMaster is a feature rich easy to use PMS. It has its own booking engine, iQ-WebBook, which is very easy to use and helps increase direct bookings. AddOns are automatically entered in the client's reservation, which is wonderful! The booking engine can also be setup to automatically charge credit card deposits through Shift4 payment processor; which are also entered into the reservation! This system also has a pace booking report which provides booking trends to plan your pricing strategy! Overall I am so pleased and amazed by RoomMaster and its features! Would to change it for another!! Pros RoomMaster is The MOST COMPLETE yet so user-friendly PMS. Whether you are running a small, med or large Resort/Hotel; from room setup, creating rate codes & rates to entering a reservation and processing payments with Shift4 payment system. This is definitely one of the best PMS in the market. This system has it's on booking engine which pulls room rate information from the PMS it self, which saves work, unlike other booking engines, whereby you have to enter information all over! The booking process is so easy, payments are processed and immediately integrated into the PMS. Not to mention AddOns are automatically entered into the PMS as well, for the date the client chooses; this is all amazing. Reports are easy to create and are very informative. I am so amazed by the pace booking analysis report, which provides me with the right information; booking trends, especially now that I am using Yield Management to maximize room revenue! This is an awesome feature which many PMS lack. I have also assisted another property in my area, San Ignacio Belize, in making the most of this feature rich PMS. Cons I am very pleased with RoomMaster and all its features. The software is also updated with many great features each year. No complaints! Reason for choosing roommaster Found it to be the most feature rich and user friendly software and also with great customer support. The system is updated constantly with more great features and improvements which my team and myself love! Review Source Response from Aspire Software Company November 14, 2019 Marlon, Thank you so much for your review. We are proud to partner with your award winning property and team! Sincerely, Kent Howard, Vice President MG Michael G. Company Secretary Hospitality Used the software for: 2+ years ### "roomMaster Anywhere is vital to our business but could be improved " July 29, 2022 4.0 Pros Being able to administer it in any location. Room moves are simple (though be careful about the dates, as it is easy to accidentally move the booking to the side.) The 'Reports,' are great and very flexible, as is the 'End of Day Plus.' It's very easy to have an overall view of the bookings you have coming. Cons Many features that we hoped would have re-appeared from our original Welcome system are still not available on RoomMaster, such as being able to 'Move & Consolidate' billing items, so there is just one line of for example, Accommodation/Room Charges. One cannot easily move multiple charges from room to room or folio to folio without moving everything. It takes 5 clicks to print an invoice! Even when already in the invoice. The toolbar just pops out from the side when you least want it. If yoiu want to modify which Folio you need the charges to go to, yoiu have to go into the timeline and do it for every day, unless it is a group booking. Alternatives considered [innRoad](https://www.capterra.com/p/135307/innRoad/) Reason for choosing roommaster They couldn't guarantee that our tills would integrate with their software. The upgrade price was fair and reasonable. It's the devil we know! Review Source Response from Aspire Software Company March 10, 2026 Thank you, Michael. We're glad roommaster's remote accessibility and reporting flexibility are working well for your operations. Your detailed feedback on billing workflows and folio management is genuinely valuable and will be shared with our product team. For any immediate concerns, please reach out to us at support@roommaster.com and we'll be happy to help. HB Heather B. General Manger Hospitality Used the software for: 2+ years ### "Roommaster is great for Hotels of all sizes!" August 9, 2022 5.0 Pros I like that is effortless. You can customize just about everything. We have all Maintenance,Housekeeping, Front Desk use roommaster. We have 240 rooms and make many changes to reports, the functionality of guest profiles and history is awesome! We love the fact we can train new hires in a day or two and they are ready to roll. Cons The only issue I have is with the group block functionality, we have use this software since 97 so we have always had this issue with multiple room types and or dates for groups, it can be a bit challenging as we pre book room numbers and actually block rooms, where other properties may not. It's just not as user friendly for us. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Heather. It's great to hear roommaster supports your entire operation across departments, and that new hires are getting up to speed quickly. Your feedback on group block functionality is noted and appreciated. We're continuously investing in roommaster as a modern, AI-powered, cloud-native PMS, and improvements to group management are part of that journey. WD William D. GM Hospitality Used the software for: 2+ years ### "Expensive customer support and hardware costs. We then had to pay to get our database." March 4, 2020 4.0 We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did not want to pay a large upfront amount of money and then not be happy with the system. We would then be stuck with the extra hardware and software and we were increasingly not happy with the customer service. They had a yearly contract for the customer service with a specific amount of calls for a set price. If you needed them more then you had to pay per instance called. The cost was not far off from paying for a web-based system with unlimited service calls (WebRezPro) that we found and ultimately went ahead implementing. Pros The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed. Cons The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. As part of our evolution, roommaster moved to a unified platform to provide a more secure and modern experience for hoteliers. This transition included retiring older legacy versions so we could continue improving the platform and supporting current hospitality technology standards. Hotels always retain full access to their data, and reporting tools are available to assist with transitions when needed. We appreciate the time you spent with roommaster and wish you continued success with your new system. Yours in hospitality, roommaster JP Jonathan P. Independent Property Support Hospitality Used the software for: 2+ years ### "Solid, user-friendly PMS" September 22, 2017 5.0 I'm happy with roomMaster. We have it in 6 of our hotels and will continue looking to it for future hotels we acquire. Thank you! Pros #1 most important thing for us is for the team members to not only be able to do basic functions easily but also do the more advanced processes (splitting charges, direct billing, packages, etc.) easily, too. A PMS must be easily operated by the people who need it to run as smooth as possible when working with a guest. roomMaster satisfies this for our hotels. Reservations are easy to make - even when doing direct billing, travel agent tracking, marketing tracking, group tracking, etc. Availability is easy to see as well with multiple views and parameters to adjust. Creating guest profiles, pulling reports, running housekeeping, tracking maintenance items, tracking lost & found - they are all easy and straight forward. No hidden areas that are hard for team members to find. As a manager, it's simple to create rates, set restrictions, yield, get out to OTA's, control reports, create custom reports, control users, etc. It's really a great program. Cons Continued improvements to pace reports would be the #1 thing I would like to see. They have made great strides, and, frankly, one doesn't see many PMS software that does this exactly to one's liking. RM team is open to suggestions and does make changes throughout the year with new updates and upgrades. Review Source Response from Aspire Software Company March 10, 2026 Hi Jonathan, Thank you for taking the time to share your feedback. We're glad to hear that roommaster has been helping your team manage both everyday tasks and more advanced processes across your properties. It's great to know the platform has been useful for reservations, reporting, housekeeping, and rate management. We also appreciate your suggestion around continued reporting improvements. Feedback like this helps guide how we continue refining the platform. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving it to better support hotel teams. Thank you again for sharing your experience and for trusting roommaster across your hotels. CH Chris H. Revenue Manager Hospitality Used the software for: 2+ years ### "Gets The Job Done" September 15, 2017 3.0 Pros It's fairly easy to use, but you should have official training to make sure you set it up correctly and use it correctly. Their support staff is very knowledgeable and you can talk to an American within 24 hours of your request, and really it's usually within an hour if not immediately. Their yielding section/function is set up nicely and works well. Cons It lacks robust features and reporting. I want to know on this date last year what the occupancy was for 2 weeks from now, but that doesn't exist. I want to know ADR for Groups and our Groups department said that they have to track this separate from roomMaster because their system doesn't produce that info (I haven't investigate this yet for myself. When you contact them to ask about reporting they say "Just build whatever you want in SQL." That is a specific computer language and I am not a computer programmer, don't know anyone who can code SQL and I am not interested in learning how to be a computer programmers. I'll leave that to the experts. They limit the number of times you can speak to support per year before they start charging for each email/call. They are forcing everyone who uses their online booking engine for their website to switch to their new product iQ-WebBook which charges a percentage and can get pretty expensive. Review Source Response from Aspire Software Company March 10, 2026 Hi Chris, Thank you for taking the time to share your feedback. We're glad to hear that you’ve found roommaster easy to use and that our support team has been helpful when you’ve needed assistance. We also appreciate your comments regarding reporting and feature depth. Feedback like this is valuable as we continue improving the platform and expanding its capabilities for hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving it to better support hotel operations and reporting needs. Thank you again for sharing your experience with roommaster. jH jenn H. GM Hospitality Used the software for: 2+ years ### "easy to work with" September 22, 2017 4.0 overall wonderful software and company Pros it is very user friendly updated are constant and responsive to the needs and suggestions of clients customer support is friendly, responsive and knowledgeable reporting is great - if the report you want does not exist you can pay to have it created texting service is the best Cons if roommaster does not 100% interface with another product, (meaning that the majority of the functionality works, but one items does not pull over correctly) if the other vendor is not "certified by innquest", the attitude of innquest is "well we did not tell you that it would interface so it is not our problem. Although I can see that perspective, it does not make me feel very valued as a customer. There is no way that Innquest would have the time of staff to "certify" every vendor every potential client may want to use. I have had this happen to my business with two separate products that we find very useful to our business - navis, a reservations software and Resorts and Lodges had functionality that would have a pop up appear if guests were existing our website. On both occasions I found Innquest stringent and inflexible of assisting us in finding solutions. Which is the opposite of the type of service i usually receive from you. Review Source Response from Aspire Software Company March 10, 2026 Hi Jenn, Thank you for taking the time to share your feedback. We're glad to hear that you’ve found roommaster user-friendly and that our support team has been helpful and responsive when you’ve needed assistance. We also appreciate your comments regarding integrations with other systems. Feedback like this is valuable as we continue improving the platform and working to make it easier for hotels to connect roommaster with the tools they rely on. Thank you again for sharing your experience and for being part of the roommaster community. pP peter P. CEO Hospitality Used the software for: 2+ years ### "Innquest was sold - Support went down hill " August 29, 2017 2.0 I spent a long time and alot of effort trying to work them. But having them throw their hands up in the air as if to say OH WELL was my final straw. I had a feeling in my gut that after they were sold things would start going down hill. Pros Many many functions. To many to list. Many interfaces. a ton of options and various way to get the data you need to analyze. Cons They were sold to some Canadian firm sometime back and slowly but surely support has gone down hill. We are having to reset our CC Interface every single day and all they did was throw their hands up in the air after they had our IT guy running around for weeks trying this and that. Then finally they simply pointed the finger at SHIFT4 (as they are the CC Interface for them) and said we have tried everything(umm know my IT guy tried everything you simply kept emailing). My IT guy actually came up with a simply patch to keep restarting the service every night that runs on the server, this seems to work on a very limited basis. Review Source Response from Aspire Software Company March 10, 2026 Hi Peter, Thank you for taking the time to share your feedback. We appreciate you highlighting the flexibility and range of functionality within roommaster. We understand the concerns you raised regarding support and system stability. Feedback like this is important to us and helps guide improvements to both the platform and the support experience we provide to hotel teams. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue to invest in strengthening both the technology and the support services around it. If you would like to discuss your experience further, our team would be happy to connect with you at support@roommaster.com AJ Adam J. Business Owner Hospitality Used the software for: 6-12 months ### "Fantastic New Addition" October 26, 2016 5.0 I studied numerous PMS systems before choosing to remain with Welcome Computers. The simple reason for this choice is because their people actually care. You can pick up the phone and speak to a real person within seconds. If you have done something stupid and need help - they will help you. If the system is lacking a feature you require - they will beta test it and consider you. The system integrates pretty well with our Datasym Epos system (a few The software is browser friendly, tablet friendly and surprisingly you are able to do most functions on a phone - normally a feature of only basic systems. The interface is pleasing to the eye. Easy to navigate. A few mods could be done to make the booking process foolproof (again, in development i believe). I wish that sometimes updates would come sooner but these guys have probably learned the hard way about what happens if you rush through something. I also wish that Admins had more control and could restrict access for others and personalise the system to shape their business more. Saying this, I believe that these are all in the pipeline already. The system is very good value for money. The online room booking widget for your website will reduce those bills you pay to booking.com and laterooms. Like I've said already, a few tweaks would make me over the moon, but you will not find better without getting a system that is so complicated it needs NASA mission control to operate. My staff can be up and running with Welcome Anywhere with a half day of training!!! Pros Service - Although not 24/7 they are still very good Cloud based. Integration with Epos. Simple forms and reports. Cons More admin functions needed. Updates to be quicker. Review Source Response from Aspire Software Company March 10, 2026 Hi Adam, Thank you for your thoughtful feedback and for taking the time to share such a positive review. We’re pleased to hear that roommaster is supporting your operations and that the integrations and functionality have been valuable for your team. We’re continuously improving the platform and expanding integrations to help hotels run their operations more efficiently. Feedback from customers like you plays an important role in shaping these improvements. Thank you again for choosing roommaster and for sharing your experience. AV ADRIAN V. partner Hospitality Used the software for: 2+ years ### "Long Standing Customer" July 14, 2020 3.0 We have been a customer since 1984 when it was called welcome computers. We grew up with their software, developed along with welcome systems. We developed a great working relationship with the support and development team over the many years. We were regularly asked and consulted with regards to the ever changing hospitably industry regards our wants and needs of software changes and updates. The communication was a big part of our team and theirs. Then is was sold to a Canadian company I believe. The support went downhill pretty quickly, its virtually none existent at the moment. I would steer clear of buying into this product. Their customer service is not one that fits into the hospitality industry. After 36 years we are sadly in the process of looking for a new provider Pros Plenty of features and easy to use, interrogates well with epos systems. Cons Very difficult to get support. Guest address details duplicate multiple time, booking chart not the the best we have used. Review Source Response from Aspire Software Company March 10, 2026 Adrian, Thank you for taking the time to share your feedback. We appreciate you speaking with our team and giving us the opportunity to better understand your experience. Our focus is always on providing reliable support to our customers, and we continue to invest in expanding our support team and improving response times to better serve our hotel partners. Your feedback is important to us, and we value the opportunity to continue working with you. Yours in hospitality, roommaster EK Emma K. Revenue manager Hospitality Used the software for: 2+ years ### "Good product for small hotels, " August 9, 2022 4.0 Good product, cloud works great but too expensive so changing software Pros Ease of use, easy to train, simple revenue management included Cons Cloud is far too expensive No multi property feature Not enough advancement in this changing world Switched from [Claritysoft CRM](https://www.capterra.com/p/123868/Claritysoft-CRM/) Ease of room master Review Source Response from Aspire Software Company March 10, 2026 Thank you, Emma. We're glad roommaster's ease of use and training simplicity continue to work well for your team. Your feedback on multi-property capabilities and product advancement is valued. As a modern, AI-powered, cloud-native PMS, roommaster is continuously evolving to meet the needs of growing hotel operations. We'd welcome a conversation at support@roommaster.com. CM Catherine M. Hotel Manager Hospitality Used the software for: 2+ years ### "Intuitive, reliable system" November 6, 2018 4.0 The system has brought a reliability to our bookings that has eliminated grey areas (which could lead to double bookings or other mishaps). Pros It is straightforward to use the basic functions meaning that most members of staff can be trained to use it. It makes so much sense having a web-based rather than installed system. The reporting is useful. The security of storing payment information has relieved a burden from our business. Cons The confirmation emails often go in to customers' spam folders. While we warn them of this, not everyone checks and it is important to us that customers receive their confirmation emails. Also, not quite enough is customisable - the invoice layout, for example, is not what I would choose, and working sheets such as the housekeeping and breakfast lists do not precisely suit our needs, so I'd like the possibility to select what information I'd like on those. Finally, although Welcome Anywhere does link with several till software packages, it doesn't link with ours (Sharp) (despite a reassurance before we signed up with Welcome that it would in the near future). Review Source Response from Aspire Software Company December 14, 2018 Hi Catherine and thank you so much for the fantastic review. We have worked hard to make our products easy to use "straight out of the box" and to reduce training time. Likewise, security and reliability is essential these days. We're always innovating and we listen to our customers, so where there are niggles or something isn't right, we'll aim to correct it. Thanks for the 10/10 recommendation, and for being a Welcome customer. All the best, John. CW Colin W. General Manager Hospitality Used the software for: 1-2 years ### "Great Product" April 4, 2017 4.0 Chose this system as it seemed to fit our requirements well and represent good value for money. We had excellent support during set-up & install, and unlike other suppliers I have worked with, this level of support did not disappear once we were up & running. We generally have any operational queries addressed with an immediate response, or certainly within an acceptable time frame. Our users were initially sceptical about a new system, as is usually the case, but quickly overcame this once they learnt how user friendly it is. I have been pleased to see that the system is continually being upgraded and developed, although we have occasionally stumbled across updates we didn't know were happening! Overall I would have no hesitation in recommending Welcome Anywhere to other users in the industry Pros Ease of use & access Cons Couple of development requests not addressed, but generally little to complain about Review Source Response from Aspire Software Company March 10, 2026 Hi Colin, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that the platform has supported your operations since implementation. It’s also great to know that our support team has been responsive and helpful along the way. We appreciate your feedback regarding development requests as well, and insights like this help guide how we continue improving the platform. Thank you again for sharing your experience with roommaster. gG garrick G. owner Hospitality Used the software for: 2+ years ### "SERVICE NIL NONE BACKUP 24 HOURS 7 DAYS WEEK JOKE " February 27, 2021 1.0 bad worse terrible some other words i cannot use \*\*??##\*\* Pros Service zero we have been down for over 12 hours a busy saturday hotel the only one we can call is Ahmad maybe in Florida and he promises to ring back DOES NOT and says weekend in Australia no staff. Yet we pay for 24/7 service..WHERE IS IT Can anyone reccommend a better company Cons no afterhours service our system has gone down and cannot get service to fix.Been happening since we went to cloud Reason for choosing roommaster used old system Review Source Response from Aspire Software Company March 5, 2021 Garrick, Thank you for your feedback. We have recently expanded our Support Team to a global team with Support Centers in the US, UK, Egypt, and AUS. This has allowed us to expand our support hours and services. From the description of your recent experience, we have clearly made a misstep here. Our management team is keen on speaking with you about this issue and discovering the why behind it and be able to use as a teachable moment for our team. We are committed be an industry leader with our service and products and apologize for missing the mark here. We are looking forward to speaking with you and resolving. Thank you! BP Barbara P. MANAGER Accounting Used the software for: 2+ years ### "Roommaster is the best" July 30, 2022 4.0 Reports Pros Ease of use Everything you need to run your property Cons Support language barrier Can't resolve quickly Alternatives considered [RMS](https://www.capterra.com/p/208354/RMS-Cloud/) Reason for choosing roommaster Familiarisation Review Source Response from Aspire Software Company March 10, 2026 Thank you, Barbara. We're glad roommaster continues to be the system you return to, and that it covers everything your property needs day to day. Your feedback on support communication and resolution speed is noted. We want every interaction to be clear and effective. Please reach out to us at support@roommaster.com so we can assist you directly. SL Stacy L. Guest Satisfaction Hospitality Used the software for: 2+ years ### "Great product!" October 15, 2018 5.0 Easy to use, this program does it all when it comes to hotel management! Pros Makes managing a hotel a breeze, from guest check in/out, to POS, to internal messaging, this program does it all. Allows you to block off certain rooms for various reasons, easy information entry for guests, profiles easily updated and accessible. Color coded to ensure easy understanding of guest activity. Colors can even be customized. Tells you who did what within the program so you can go back and figure out which user modified reservations/information. Allows for easy information entry and sales from gift shop/restaurant. Cons Auto logs you out after 15 minutes of inactivity, making difficult at times to get things done on-the-fly! Review Source Response from Aspire Software Company March 10, 2026 Stacy, Thank you so much for taking the time to review roommaster. Your feedback is much appreciated. Logging off - the software is required to do this for PCI Compliance for any user profile that has access to Setup and Configuration. You could create a second User Profile that you use just for Configuration Changes, then use the other profile for normal use of the software. Contact our Support Team if you need help with that. Thank you again! Kent H. Talk to a Capterra advisor for free and get results within 15 minutes.