# Page 3 | roommaster Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is roommaster the right Hospitality Property Management solution for you? Explore 129 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/13824/roomMaster/reviews --- roommaster 4.3 (129) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of roommaster ## Showing most helpful reviews Showing 51-75 of 129 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use GB Geoff B. President Used the software for: ### "Unintuitive interface and high ongoing costs" April 17, 2016 2.0 I've used roomMaster now for three years with high hopes but gradually growing disappointment. Overall I find the system difficult to use with an old, unintuitive interface. In spite of what I thought originally it is also very expensive because one is required to use an intermediary to process all third party bookings, such as Expedia and Booking.com, and they charge a percentage for every booking (in addition to the regular commission). The interface, which is a series of popup boxes that have to be closed at every stage before moving forward, is a design that is at least twenty years old. It is time consuming and unintuitive. The system hard to grasp and to use properly. The night audit - which users are forced to process manually every day - is confusing, and we often found ourselves clicking through just to be able to move on, even though this meant we had incorrect data. The reports are poorly designed. I was first pleased with the idea that there was no charge for online bookings, but this has now changed because of the new Web book module. There are many small inconveniences that reflect a low concern for customers needs. The company charges numerous high fees for unexpected reasons: for example, for training tutorials, to view the training webcasts offline, to purchase an additional copy of the training manual, to reset a password if it is entered incorrectly too many times, and a limited number of questions you can ask even if you have a service contract - additional questions, even for minor issues, are expensive. roomMaster is a professional system with lots of checks and balances to confirm that entries are made correctly. There are a number of add-ons for door locks, point of sale, etc. But we've found that other systems are far easier to use and less expensive. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We understand the concerns you raised regarding usability, reporting, and overall workflow. Feedback like this is important to us and helps guide improvements as we continue evolving roommaster to better support hotel teams and their daily operations. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue investing in improvements across both the platform and customer experience. If you’d be open to discussing your experience further, our team would be happy to review the areas you mentioned. Please feel free to reach out to us at support@roommaster.com PS Paul S. Operations Manager Hospitality Used the software for: 2+ years ### "A well rounded product with good customer support" December 14, 2017 4.0 Automation of bookings and links with OTAs for real time availability. Pros Cloud based, simple to use. Good links with EPOS (in our case Datasym) and other solutions such as Booking Suite & TrustYou. The team are responsive and receptive to new ideas and functionality. We have discussed integrations such as housekeeping & guest facing apps. Cons Would like to have the ability to setup automated daily reports (e.g daily revenue) and a link between Welcome Table & Welcome Anywhere/EPOS. Xero integration would also be useful! Review Source Response from Aspire Software Company March 10, 2026 Hi Paul, Thank you for your review and for the strong recommendation. We're glad to hear that you’ve found roommaster easy to use and that our support team has been helpful when needed. Customer feedback plays an important role in how we continue improving the platform, and we always appreciate hearing ideas and suggestions from the hotels we work with. Thank you again for taking the time to share your experience and for being part of the roommaster community. All the best, John EM Eleanor M. Administrator, PA to Owners Used the software for: 2+ years ### "Easy to use, great for remote working, like that you can colour code" December 15, 2017 5.0 Ability to work from home Pros User Friendly Easy to change rates. Live Chat Welcome Connect enables us to get bookings straight from Laterooms and booking.com onto our system Cons Reports include cancelled bookings, so you have to do some reports manually. For example it shows all bookings from Laterooms in the figures that Welcome Connect produces, but many of these have cancelled. Review Source Response from Aspire Software Company March 10, 2026 Hi Eleanor, Thank you for your review and for sharing your experience with roommaster. We're glad to hear that you find the platform easy to use and that support has been helpful when you need it. It’s also great to know that the live chat experience and channel management tools have been valuable for your team. We appreciate your comments on reporting as well, and feedback like this helps us continue improving the platform to better support hotel operations. Thank you again for taking the time to share your feedback and for being part of the roommaster community. DS Diane S. Office Manager Hospitality Used the software for: 2+ years ### "Review of Roommaster" July 28, 2022 5.0 Before roomMaster, we did everything manually. The program keeps track of all the daily, monthly, and yearly receipts and counts of rooms and taxes etcetera. Pros The software is fairly easy to teach to new employees. Daily use is very easy. We love being able to keep track of all our reservations and in house guests. Cons The expense of all the add-ons. The software does not warn you when assigning a room of a different room type. When copying a reservation from a previous stay, the system keeps the previous room rates. It should bring up the rates of the new date of the reservation. We wish that we had a Calendar that wasn't an extra cost that would allow us to integrate our employee information. Reason for choosing roommaster Ease of use. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Diane. We're glad roommaster has made such a difference moving your team away from manual processes, and that daily operations are running smoothly. Your feedback on add-on costs and rate handling when copying reservations is noted. Please reach out to us at support@roommaster.com and we'll be happy to explore your options. AL Allan L. Proprietor Used the software for: 2+ years ### "Getting too complex sorry" November 9, 2017 3.0 Pros The affordability is great and the help you get when you phone up is always terrific; the original features were good Cons Booking online shows single room rates and then jumps to double rates at the last minute - causes many complaints; some of the older features have vanished especially "value of new bookings" and "bookings taken this month"; we have now approached eviivo as we think we might switch Review Source Response from Aspire Software Company December 5, 2017 Good afternoon Alan, many thanks for your review, it is always good to hear all aspects of our customers thoughts. It is difficult to build and enhance the system to provide more functionality with a contemporary approach to software and keep everything in the same place. I hope that following our conversation and the work the development team did overnight to replace the moved report you can see now there is a tile on the homepage with the value of bookings. One of our values as a business is that we are approachable, and we listen to our customers and respond quickly. We will look forward to conducting some further training with the team shortly Kind regards Hefin SM Steven M. Hotel Manager Leisure, Travel & Tourism Used the software for: 1-2 years ### "Welcome is very easy to use but reporting isn't very accurate" January 16, 2018 3.0 Ease of use Pros Ease of use, very easy to train new team members, very friendly user interface. Brilliant channel management, any changes made at site level is communicated across all booking channels seamlessly. Cons Reporting is not easy and there always seems to be a margin of error with figures. Simple stats such as occupancy, average length of stay etc is not just there. You cannot delete group bookings or multiple rooms at once, you have to delete room by room. Review Source Response from Aspire Software Company March 10, 2026 Hi Steven, Thank you for taking the time to share your review, and we're glad to hear that roommaster has been easy for your team to use and that our support has been helpful. We also appreciate your feedback on reporting. Insights like this are valuable as we continue improving the platform and refining features to better support hotel teams. If you’d ever like to discuss your reporting needs in more detail, our team would be happy to assist. You can reach us anytime at support@roommaster.com Thank you again for being part of the roommaster community. SB Steven B. Front Desk Supervisor Hospitality Used the software for: 2+ years ### "Destination Hospitality Management" September 14, 2017 4.0 Decent software that works well for managing a really popular destination hotel in the mountains. Pros Ease of room management and rate setting. Perfect OTA + booking engine integration. Simple reservations Excellent change journal/log Price Cons Reporting could be improved, support is expensive. Significant software updates required to frequently Review Source Response from Aspire Software Company March 10, 2026 Hi Steven, Thank you for taking the time to share your feedback. We're glad to hear that roommaster has been helpful for managing room availability, rate settings, and reservations at your property. We also appreciate your comments regarding reporting and updates. Feedback like this helps guide improvements as we continue refining the platform to better support hotel operations. roommaster is now a modern, AI-powered, cloud-native PMS, and we’re continually evolving the platform to deliver more flexibility and insight for hotel teams. Thank you again for sharing your experience with roommaster. RB Richard B. Co-Owner Hospitality Used the software for: 2+ years ### "Great software & value for the money" July 11, 2016 5.0 I have been working with roomMaster for over 7 years now and I wouldn't use any other system to run my hotel. It has great value and is much cheaper than most property management systems with similar features and functionalities. roomMaster is easy to use and very stable. It is also important to mention that the customer support team is amazing and always helpful. Pros Easy to use, flexible, customer support attitude and availability , pricing & value, custom reports, features and interfacing with a multitude of other systems. Cons I would like to have 24 hour support for the rare occasions we actually need it, however we don't consider this to be a real problem and there is always a support agent on "night call" for emergencies. Review Source Response from Aspire Software Company January 25, 2018 Hey thanks for the comments Richard, we are pleased you feel you are getting value for the money! We appreciate your business, feedback and welcome your thoughts any time. CA Caroline A. Manager Used the software for: 2+ years ### "Ideal Hotel system" December 15, 2017 4.0 Pros Easy to use, very straightforward and perfect for a Small Independent Hotel which offers different rates throughout the year Cons Guests are unable to cancel their booking through the Welcome system. Which is not up to the standard of other online systems. Review Source Response from Aspire Software Company December 19, 2017 Hi Caroline and many thanks for your feedback. We have been working with independent hotels of all sizes for many years, and I think that is reflected in the many "ease of use" comments we get! Likewise, the rate-setting functionality just keeps getting better and better (look out for rate flexing, coming soon!). All understood about cancellations. Generally we don't like to encourage them, or at least we encourage the guest to call the hotel to have a dialogue first. But perhaps it is something we can scope out, if others feel the same. Thanks again Caroline, we love having you as a customer. John and all of the team at Welcome. CG Catherine G. Director Hospitality Used the software for: 2+ years ### "Very easy to use & great customer service." December 4, 2017 5.0 Pros Easy to use and compatible with our existing software. Regular updates to keep it update with customer needs Review Source Response from Aspire Software Company March 10, 2026 Hi Catherine, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy to use and supports your team in managing day-to-day hotel operations. We’re always working to improve the platform and value feedback from the hotels we work with. Insights like yours help guide how we continue refining roommaster and developing new capabilities. Thank you again for sharing your experience. EW Elizabeth W. Reservations Manager Hospitality Used the software for: 2+ years ### "Great system" May 5, 2021 5.0 Very happy with roomMaster Anywhere and would recommend it. We bought it for a new build hotel and have used it for the past 5 years, without any problems Pros The system is easy to use, simple to train to new staff, and has all the features we need for a small hotel. It provides immediate updates and reports and has never failed. Cons The only feature we would improve is the ability to print registration forms in room number order. Reason for choosing roommaster It offered good support, was user friendly, and was the most appropriate for the size hotel Review Source Response from Aspire Software Company March 10, 2026 Thank you, Elizabeth. Five years of reliable, uninterrupted performance is exactly what roommaster is built to deliver, and we're glad it has been the right fit from day one. Your feedback on printing registration forms in room number order is noted. Please reach out to us at support@roommaster.com and we'll look into this for you. JFD Jean Francois D. General Manager Hospitality Used the software for: 2+ years ### "Have used Roomaster for over 15 years in many different countries" March 16, 2015 5.0 Pros Simply the best and easiest Property Management Software on the market offering an unbelievable value for money. It works very well for any property of any size anywhere in the world. I have installed it in more than 10 properties from Cook Islands, New Caledonia, Vanuatu, Vietnam, Seychelles, Sri Lanka always to the greatest satisfaction of the user, managers, and owners alike. It's an excellent product, very simple and stable, and it doesn't require any expensive multi server installation. Usage is self explanatory and very user-friendly. All functions and features are available so you can fully focus on your hotel operation and not IT/software issues. The price is very low for such a good product. You do not have yearly license fees beside the suggested maintenance agreement. The software is so stable and easy to fix that you can operate even in remote location without ever needing to call for support. Cons Nothing really. I am amazed as how good they are at adjusting the software to include the latest trends and requirements of the hotel industry. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share such detailed feedback. We're glad to hear that roommaster has been able to support your properties across different locations and that the platform has been reliable and easy for your teams to use. It’s great to know the system has delivered value for your operations. We appreciate you sharing your experience with roommaster and your continued support. SM Steve M. Owner Hospitality Used the software for: 6-12 months ### "Zero Communication " November 6, 2018 3.0 Ordinary Pros Portable use. Cons Too many pop ups Room transfers don’t work properly and haven’t since its installation 10 months ago. Communication around the promised ‘fix’ has been diabolical Review Source Response from Aspire Software Company March 10, 2026 Hi Steve, thanks for the review, much appreciated. We're particularly delighted with the four stars for Ease of Use and Features and Functionality, great news. I am really sorry that our score of 4.5 stars out of 5 for Customer Service across 45 reviews isn't reflected in your own views. Obviously, the comment of zero communication is very troubling and I will need to investigate what went wrong given the eleven help desk tickets you lodged this year, and their associated conversations via telephone, live chat and email. It is troubling that our regular emails, podcasts, blogs etc appear not to find you and I will bring this up with the relevant partner. On a positive note, thanks for taking the time to accept our account management telephone call on 24th Sept this year. The room transfers issue relates to a third party epos interface, which I will now chase. Alas our very fast rate of development is very occasionally hampered by others' development schedules. Kind regards, John IA Ifeanyi A. IT Manager Hospitality Used the software for: 1-2 years ### "Very Portable Hotel Management Software" March 1, 2022 5.0 Pros I fell in love with this software because of its ease of use and simple interface. The functions are very easy to use and understand. The integration of a restaurant module is very useful and simple. It handles bookings, restaurant sales and back office seamlessly. Cons It will be nice to have a survey function added to be sent to guests after departure. Review Source Response from Aspire Software Company March 10, 2026 Thank you, Ifeanyi. We're glad roommaster's integrated approach across bookings, restaurant, and back office operations is working seamlessly for your property. Your suggestion about a post-departure guest survey function is valuable feedback and will be passed on to our product team. We're continuously building roommaster as a modern, AI-powered, cloud-native PMS. MH Martin H. Director Leisure, Travel & Tourism Used the software for: 2+ years ### "We have tried the others, this is the best" March 30, 2017 5.0 Any changes we want to make and need help with are dealt with quickly, we have a dedicated account manager who responds to emails speedily which is a breath of fresh air. All round great product. Pros Easy to use, good support when i need it. Cons I would like to display our lowest price, i.e., single occupancy. Review Source Response from Aspire Software Company March 10, 2026 Hi Martin, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for your team to use and that our support and account management have been helpful when you need assistance. We also appreciate your suggestion regarding displaying the lowest price option. Feedback like this helps guide improvements as we continue refining the platform. Thank you again for sharing your experience with roommaster. PS Paula S. Proprietor Hospitality Used the software for: Less than 6 months ### "A tentative step" March 13, 2017 5.0 I tentatively looked into going web based for bookings, it's become inconvenient to carry a book with me, that said I'm extremely nervous of not having pencil and paper. The support staff was exceptionally helpful in helping me set this up, also being reassuring at all points, I was amazed how quickly and easily this was achieved. We discussed my needs and he got straight to it. I've decided to run the "hard" booking system alongside the electronic version for this year, just to be sure. That said, I've been using it for a couple if months now, I couldn't be happier. Any glitches, usually on my side, have been dealt with quickly and efficiently. The software is easy to use, it must be if i can use it, the printable documents are so helpful and have cut down drastically on the time I spend writing things down. I will be going to this system, solely, at the end of this season, and will be upgrading the package I currently have. I couldn't recommend the company or the software highly enough. Pros Convenience and back up. Cons Some functions aren't immediately obvious, but there's enough support to deal with any issues. Once explained it's perfectly easy. Review Source Response from Aspire Software Company March 10, 2026 Hi Paula, Thank you for taking the time to share your review. We're glad to hear that roommaster has helped make the transition to a digital booking system easier for you and that our support team was able to assist throughout the process. It’s great to know the platform has been easy to use and that it’s helping streamline your daily operations. We truly appreciate your feedback and your recommendation. RK Rachel K. Used the software for: Less than 6 months ### "Work in progress" April 6, 2017 4.0 Overall it's alright. The features surrounding group bookings are difficult - regardless of whether the customer can amend the booking(s) or not. Additional options (or supplementary charges) are awkward and laborious to set up and account for. Lastly, there have been teething problems with it syncing with our epos system which is a pain. However, the customer support is good, friendly and helpful when you're trying to sort these problems out. Pros The booking chart and rate override charts are easy to use. EoD and other reports are easy to run work from. Cons Group bookings, optional extras, syncing with epos. Review Source Response from Aspire Software Company March 10, 2026 Hi Rachel, Thank you for taking the time to share your feedback. We're glad to hear that the booking chart and reporting tools have been easy for your team to use, and that our support team has been helpful when working through challenges. We also appreciate your comments regarding group bookings, extras, and system integrations. Feedback like this is valuable as we continue improving roommaster and refining how these features support hotel operations. Thank you again for sharing your experience with roommaster. OM OREST M. Director Hospitality Used the software for: 2+ years ### "Great and simple Hotel? B&B System " November 11, 2018 5.0 Overall fantastic software which can cope with all needs in small and big business. Pros Flexibility and ability to connect to third parties.. eg. Booking.com/ Expedia .... Simple layout, and good- quick response from support Team. Cons The least favorite is still lack of developing, the remote version ... very not friendly on potable devices ( Android phones) - limited access and functionality... ( Note 8); lack of app Review Source Response from Aspire Software Company November 29, 2018 Wow Orest, what a great review. Thank you so much. We are always innovating, so have lots of new functionality on the way. And feedback like yours is what drives us - we will always be guided by what the market requires. Thanks again and for being a Welcome customer. John AD Anthony D. Owner Hospitality Used the software for: 2+ years ### "Long set up but useful once active. " February 8, 2018 4.0 Pros Reports are by far the best attribute. There is a lot of different functions all of which would be very useful if we had a much bigger year-round property. Cons Visually speaking the back and of the software seems a little outdated. Having used a number of cloud-based systems I think this could use a little updating. Review Source Response from Aspire Software Company March 10, 2026 Anthony, Thank you for taking the time to share your feedback. Insights from our customers help guide how we continue improving roommaster and the experience it provides for hotel teams. We appreciate your comments about the user interface. roommaster is now a modern, AI-powered, cloud-native PMS, and we are continuously refining the platform to make it more intuitive and effective across devices. Thank you again for sharing your perspective and for being part of the roommaster community. DA Donald A. guest services Used the software for: 2+ years ### "Have been using RoomMaster for 6 years. Updates only make it easier to use." May 10, 2018 5.0 Pros The ease of use. Almost anyone can start with the training program and be proficient in a short amount of time. Cons The time out function. I understand it is necessary. But it should be set at a longer period of time. Review Source Response from Aspire Software Company March 10, 2026 Donald, Thank you so much for your review. We are glad you find roommaster easy to use and a great value. The time limit on the Timeout Issue is set by PCI PA DSS. We cannot augment that. However, this requirement is only applicable to users that have access to the Setup and Configuration. We would recommend contacting our Support Team to review your User Profile Setups to make sure this setting is being applied correctly. Thank you again! CA Carlos A. General Manager Hospitality Used the software for: 2+ years ### "Solid Performance" May 6, 2021 5.0 Generally Happy Pros Ease of use of the system for the staff. Cons Reports a bit clunky and should really be able to search by any field Alternatives considered [Hotel Perfect](https://www.capterra.com/p/127941/Hotel-Perfect/)[Rezlynx](https://www.capterra.com/p/105192/Rezlynx/)[Mews](https://www.capterra.com/p/145487/Mews-Commander/) Reason for choosing roommaster Ease of use and pricing Review Source Response from Aspire Software Company March 10, 2026 Thank you, Carlos. We're glad roommaster's ease of use and cloud capabilities were the right fit for your team, and that the platform continues to deliver strong value. Your feedback on report flexibility and field search functionality is noted and will be shared with our product team as we continue developing roommaster as a modern, AI-powered, cloud-native PMS. GD Gemma D. Assistant manager Food & Beverages Used the software for: 2+ years ### "Very easy to use" August 24, 2018 5.0 A very easy and efficient way to manage our room reservations Pros The welcome anywhere system is very easy to use and works very well for our 21 bedroom hotel. Welcome regularly update the software with great improvements and on the rare occasion we do have an issue the support team are brilliant and sort things out straight away. Cons There is nothing not to like about the software Review Source Response from Aspire Software Company September 21, 2018 Hi Gemma and thanks so much for the review. Five stars all-round - we can't ask for better than that. We have plenty of really exciting innovations on the way, so stay tuned. Thanks from all of the tea, for being a Welcome customer. John cM carly M. Director of accommodation Used the software for: 2+ years ### "Efficient software" December 4, 2017 5.0 Pros Easy to use, simple yet affecting reporting functions. Easy to use booking chart, quick and easy to contact support if needed. it ticks all the boxes required for our hotel software. Review Source Response from Aspire Software Company December 5, 2017 Hi Carly, Many thanks for your review, we constantly strive to create an effective and efficient system, with ease of use at its core. In our drive to create an easy to use system, we take our customers ideas and requests and add them to our future developments. We have some further developments which will be released in the new year, of which i am sure will add more simplification and functionality to the system which will benefit you and your customers. FS Flemming S. CEO Hospitality Used the software for: 1-2 years ### "Worst experience ever" May 16, 2017 2.0 Stay away from this booking system. Cons The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account. Review Source Response from Aspire Software Company March 10, 2026 Thank you for taking the time to share your feedback. We understand the concerns you raised regarding support and your overall experience. Feedback like this is taken seriously and helps guide improvements in how we support our customers. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue to invest in strengthening both the platform and the service experience around it. If you’re open to discussing your experience further, our team would be happy to connect with you directly at support@roommaster.com gK gordon K. business owner Hospitality Used the software for: 2+ years ### "the magnificent welcome anywhere" March 23, 2017 5.0 we have been with welcome anywhere for the 3/1/2 years and they have always been extremely helpful. constantly updating there easy to use system and nothing is never a problem to them. we have recommended them to lots of other businesses. Pros easy access Cons not much Review Source Response from Aspire Software Company March 10, 2026 Hi Gordon, Thank you for taking the time to share your review. We're glad to hear that roommaster has been easy for you to access and that our team has been helpful throughout your experience. It’s great to know that the platform has supported your business over the years and that you’ve recommended roommaster to others. We truly appreciate your feedback and your continued support. Talk to a Capterra advisor for free and get results within 15 minutes.